# Clarity Connect Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Clarity Connect the right Call Center solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149136/Clarity-Connect/reviews

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Clarity Connect

3.7 (9)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Clarity Connect

Ease of use

3.6

Customer Service

3.7

## Showing most helpful reviews

Showing 1-9 of 9 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VM

Victor M.  
Windows Lead  
Higher Education  
Used the software for: 2+ years

### "Very happy customer"

December 1, 2016

5.0

We moved to Clarity after having a bad experience with a previous contact center product and have been very happy from day one.

Pros

Native integration with Skype for Business. Support has been excellent and updates/fixes are quick.

Cons

Would like to see more new features roll out.

Review Source

FH

Fen H.  
Director  
Computer Software  
Used the software for: 2+ years

### "Great Call Center Software"

December 1, 2016

5.0

Clarity Connect has been working very well for our multi-projects Help Desk Support. It is very easy to set up agentes, script, recording, call routing, and call queues. The call recording and reports are very helpful to monitor and measure the call qualities. We are very satisfied about its custom integration with our in-house IVR solution. Clarity Support is responsive and quick to resolve the issues. The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs.

Review Source

VR

Verified Reviewer  
AVP Senior Project Manager  
Banking  
Used the software for: 2+ years

### "Great functionality but difficult to use"

May 12, 2018

3.0

Pros

It is one stop shopping for project managers. It has everything from budgets to project tracking to Gantt charts.

Cons

I work for a midsize company and it probably has too much functionality for us. Specifically the Gantt chart is difficult to use unless you are tracking resources and their time.

Review Source

RH

Robert H.  
Product Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "Documentation on Call Flow functions"

December 5, 2016

4.0

The full documentation on all functions in the call flows and how to use them. I'm sure Clarity has smart functions we don't know about. The knowledge could open new opportunities and support existing deliveries in a better way.

Pros

Add on to Skype

Review Source

AH

Alberto H.  
  
  
Used the software for:

### "Great Product"

December 1, 2016

5.0

Works great and easy to setup/understand and use. The Dashboard has all the necessary metrics needed on a daily basis.

Review Source

MM

Mike M.  
Business Operations Manager  
Higher Education  
Used the software for: 6-12 months

### "Very difficult roll out, caused us to look elsewhere"

February 23, 2021

3.0

They were very willing and eager to help us and put on a great training to become familiar with the product. But, when we were running into issues they would only say its something with our SFB infrastructure and no other guidance which made it very difficult to fix.

Pros

Their analytics page had very good UX and analytics.

Cons

It was so tied into our Skype For Business on prem infastructure, it was very difficult to make edits/changes/manage

Review Source

AN

Alok N.  
Software Engineer  
Computer Software  
Used the software for: 6-12 months

### "Clarity Connect Review"

January 4, 2020

3.0

It is slow and decent tool. It can be made more robust and powerful. More features can be added like putting on hold etc.

Pros

We use it to set priority of incoming calls. We can also use it to transfer the calls to other queue. We can see how is available right now and for how much time.

Cons

Whene someone becomes available on Skype, it takes a while to detect the change and reflect it accordingly as current status.

Review Source

Amanda V.  
Director of Sales  
Education Management  
Used the software for: 6-12 months

### "null"

October 25, 2017

1.0

Review Source

PM

Paul M.  
Incident Manager  
Insurance  
Used the software for:

### "null"

May 15, 2018

4.0

Review Source

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