--- title: "FIVE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about FIVE Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/149137/Five-CRM/" page_type: "product" language: "en" --- # FIVE Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) FIVE ## What is FIVE? Completely customisable to your business needs; FiveCRM will improve your outbound sales processes. It's built to assist with the performance tracking of any sales team. No matter what kind of product or service you sell, FiveCRM can provide insights into your process and help you increase your company's overall performance. ## What is FIVE used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for FIVE?[Manage this product listing](https://www.g2.com/products/five-crm/claim_requests/new?auto=true) ## FIVE Overview Updated August 2026 AI summary FIVE is a CRM platform designed for businesses of all sizes seeking to manage contacts, leads, and sales activities. Covering CRM, contact and lead management, survey, telemarketing, and telephony needs, it offers features like workflow management, document storage, reporting, and analytics. Optional capabilities include marketing automation and API access, with deployment options across cloud, web, and multiple operating systems. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### FIVE 3.0 (2) VS. [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price £15 Per User, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (2) Ease Of Use 4.0 (973) Value For Money 1.0 (1) Value For Money 4.2 (796) Customer Service 3.0 (2) Customer Service 4.0 (768) ## FIVE alternatives Highest Rated [4.5 (506)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (6,997)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about FIVE Overview ### What company size and specific industries is FIVE built for? FIVE is designed for small and midsize businesses with outbound or telemarketing teams that want to improve sales efficiency, expand their sales funnel, and retain customers. It fits companies that rely on phone-based outreach and customer contact rather than a specific industry sector. Features and Usability ### What are the key features of FIVE? FIVE offers CRM and contact management features, plus lead capture, lead distribution, lead qualification, and lead scoring for sales pipelines. It also includes call center management with call recording, call scripting, and callback scheduling, along with email tracking, SMS messaging, workflow management, reporting/analytics, and role-based permissions. Integrations ### Which third-party tools and platforms does FIVE integrate with? FIVE integrates with 9 third-party tools, including Gmail, Google Calendar, Google Maps, LinkedIn for Business, Microsoft Outlook, QuickBooks Online Advanced, Salesforce Sales Cloud, Twitter/X, and Xero. These integrations cover email, scheduling, mapping, CRM, social media, and accounting needs. Getting Started and Support ### What training and onboarding options does FIVE offer? FIVE provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online sessions support guided setup, webinars cover shared instruction for groups, documentation offers written reference, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does FIVE offer? FIVE provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support is available, so user experience details such as response speed or helpfulness cannot be summarized here. ## Features AI summary Based on 14,838 CRM reviews Not all CRM products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) FIVE includes **Customer Database**, which gives teams a central place to store and organize customer information. While the system lacks **Data Security** and **Real-Time Data**, it does offer related capabilities such as **Contact Database** (**47%**) and **Contact Management** (**44%**). These features help businesses keep contact records organized and maintain day-to-day customer interactions, providing teams with a clearer view of relationships and supporting more consistent follow-up. API Application programming interface that allows for integration with other systems/databases Calendar/Reminder System Notifications/alerts for upcoming events or tasks Calendar Sync Synchronize with other calendars to view mutual availability and schedules Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Recording Record the audio of phone conversations for quality assurance purposes FIVE 37 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Callback Scheduling: Schedules callback times - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Email Tracking: Track delivered, received, and opened emails - Interaction Tracking: Track interaction history by documenting conversations for contacts - Internal Chat Integration: Incorporation of a chat or messaging system within an organization's internal communication infrastructure - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Segmentation: Group leads or contacts based on their specific characteristics - SMS Messaging: Send messages via SMS - Survey/Poll Management: Create and administer polls and surveys - Task Management: Create, manage and track all task activities and progression - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 1.0 (1) 1.0 Based on 1 reviews ## Pricing Value for money 1.0 (1) Free Trial Free Version Basic £15.00 Per User,Per Month Value for money 1.0 (1) 1.0 Based on 1 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent CC Cris C. President ### "Avoid FiveCRM "AT ALL COST" Horrific Company to work with!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 5, 2017 Cons This is a company that you should avoid “AT ALL COST”, let me start by saying that I would not take the time or spend the effort to post my reviews online unless there was something seriously wrong going on with them and the way they treated me. 1st. They outright lie. I was promised a custom CRM build for a fee which is advertised on their website. I was told this would include setup of dispositions, dialer, SMS, calendar…..etc. – This was all promised to me via email (I have copies of these emails that are time stamped). Instead of providing a custom setup as promised, I was given an EXACT copy of my competitors CRM. They literally handed me all of my competitors’ information on a silver platter. This included my competitors’ dispositions, sales scripts, email templates, email addresses, templates with vendor information, their API password, user, service provider, and much more. Again, I have screenshots of this information which I intend to provide on a public blog as evidence due to the fact that the FiveCRM CEO is outright lying about this happening. 2nd. After they got me signed up, the software did not work and would not dial out. They blamed the problem on Google. I had to wait over 6 days until they finally told me nothing could be done and that I had to use Firefox. Note, I had already sent them payment for services, however services where not working as promised or described. They offered me nothing for these 6 days of unavailable service which I had paid for. 3. They claim to offer phone support. This is another lie. Call their office in Clearwater Florida and 1 person will answer the phone. If you need support he sends an IM to the 1 tech support guy they have working there. Then he might take days to respond that he is pushing you off to their ticket system. 4. I tried to use their software, however I had to spend days removing my competitors’ information and replacing it with my own. I made calls for approximately 3-5 days until hurricane Irma hit us and we had to shut our doors. I called and emailed explaining this was an extreme emergency situation and that I needed my account put on hold. We were shut down and could not use the software which I had just purchased, had MAJOR ISSUES with. Their response was as expected. They took days to respond and when they did, the response was “Too Bad - Pay us more money or we’ll close your account”. This was after I had already invested money and time with them. And, they knew it. 5. They made numerous charges to my credit card that made no sense and that could not be explained in any reasonable manner. When I first asked about the charges, their response was “You are all paid up”. In addition, the charges did not match what was agreed upon via email (Again, which I have copies of), and will include in my upcoming blog. Yet, I used their product for under 1 week at best, and had nothing but problems with it. In addition, this was happening while my state was being devastated by hurricane Irma. 6. They show zero compassion nor do they care about their customers. Eventually, my complaints made it to the CEO where I explained that I wanted to work in a reasonable manner to rectify my dissatisfaction, and I asked for a compromise. I could not believe his response! He was combative and he even claimed that I owed him more money. He then sent another follow up email stating that he intends to dispute all my claims, Again, just being uncooperative and combative while ignoring the evidence. No apologies, or even basic customer service comes from FiveCRM. The people at FiveCRM have really bad attitudes, they outright lie, and this behavior comes from the top down. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AJ Alex J. Managing Director ### "GREAT CRM!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 10, 2016 CallPro is a fantastic CRM, since we fully integrated it it has doubled our revenue, significantly helping our business grow. We found all the capabilities really useful specifically the very customisable calling and email marketing functionalities. This is one thing which we felt put it way ahead of any other of the rival CRMs, it's an extremely customisable system. Also we're not stuck in a year long contract which was a big deal breaker for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2016 Thank you for your feedback, Alex. We're pleased to hear your positive comments. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.