# Ticketing Application for Office 365 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Ticketing Application for Office 365 Software - reviews, pricing plans, popular comparisons to other IT Service products and more.

Source: https://www.capterra.com/p/149155/Smaply/reviews

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# 

 Ticketing Application for Office 365 Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 10, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Ticketing Application for Office 365

## What is Ticketing Application for Office 365?

HyperTeams Ticketing Application is designed to help companies hurdle pesky work obstacles and deliver superior customer service! When used internally, this system gives employees a better way to send, track, and manage their work tickets. That means no more running marathons around the office when you need help or stalking IT when your computer crashes! When used externally, this solution gives your customers the opportunity to submit their own complaints or cases directly to the system.

## What is Ticketing Application for Office 365 used for?

[IT Service](https://www.capterra.com/it-service-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Ticketing Application for Office 365?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.hyperteam.com/&name=Ticketing Application for Office 365)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Ticketing Application for Office 365

4.2 (6)

VS.

[4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting Price

Contact vendor

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.2 (6)

Ease Of Use

4.2 (751)

Value For Money

3.7 (6)

Value For Money

4.3 (532)

Customer Service

4.0 (6)

Customer Service

4.3 (542)

## Ticketing Application for Office 365 alternatives

[4.5 (515)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting price

$129.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/149155/Ticketing-Application-for-Office-365/alternatives/)

## Pricing

Value for money

3.7 (6)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.7 (6)

3.7

Based on 6 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.0 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (6)

4.0

Based on 6 reviews

## User reviews

Overall rating

4.2

Based on 6 reviews

Filter by rating

5(2)

4(3)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MA

Mohammad A.

student

Civil Engineering

### "Evaluation of the program in terms of performance"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 14, 2023

Pros

The product for me is easy to use and allows the user to easily associate information with personal accounts

Cons

The product for me is excellent and I do not see obvious defects in it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AZ

Ayoub Z.

Decteur

Research

### "Avis sur Ticketing Application for Office 365"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

February 12, 2023

Microsoft TeamsApplications Office pour le web et les appareils mobiles Azure Active Directory Identity Protection Plan 1 Azure Information Protection

Pros

C'est un produit utiliser par les étudiants et les associations et société...

Cons

Pourquoi pas opter pour télécharger par exemple word ou excel individuellement pour raison de stockage et d'espaces Rien a remarqué.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BT

bahraoui t.

COMMERCE

Building Materials

### "genial logiciel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 9, 2023

3ans d'experience

Pros

vraiment j'ai trop aimé l'utilisation de ce logiciel qui est parfait

Cons

je vois que y'a pas de moins le tous est vraiment génial rien a dire

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

Ahmad M.

Telecommunications Engineer

Telecommunications

### "Positive feedback "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

January 25, 2023

Pros

Simplest program the site is beautiful, easy to use, simple and does not contain many complexities

Cons

The site is not aware of its usefulness or many people are ignorant of it

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

ME

moataz e.

medical student

Medical Practice

### "good designs with high-quality "

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

5/10

January 12, 2023

good experience for all time

Pros

many features are good but design itself

Cons

hard to find , you need to be more accessible

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NA

Nada A.

Medical rep

Health, Wellness and Fitness

### "Wery good but need some update "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

January 5, 2023

good

Pros

Fast in actions and all catclations are accurate , all thing i want to do is present in it and i will not lost my data if i forget to save it

Cons

Complicated in some tools as it need several difficult stepsto do

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)