Avangate

Avangate Commerce


4.5 / 5
21 reviews

Who Uses This Software?

Avangate powers modern Digital Commerce, finally solving the complexity of online commerce, subscription billing, and global payments for Software, SaaS and Online Services companies.


Average Ratings

21 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Avangate
  • www.avangate.com
  • Founded 2006
  • United States

About Avangate Commerce

Avangate is a modern digital commerce service that frees digital business leaders from the burden of building and operating their own commerce infrastructure. Powered by a specialized cloud platform and deep commerce expertise, Avangate helps digital businesses scale faster, maximize revenue from every customer and instantly conduct business in over 180 countries. Among Avangate's clients: Absolute Software, Bitdefender, Brocade, FICO, HP Software, Kaspersky, Metaio.


Avangate Commerce Features

  • Automatic SKU Recognition
  • Central LM Server
  • Copy Protection
  • History Tracking
  • Node Management
  • Online Activation
  • Portable License
  • Sarbanes-Oxley Compliance
  • Timing Rights
  • Trial License

Avangate Commerce Reviews Recently Reviewed!


Capterra loader

Powerful and customizable e-commerce platform that help you succeed

Nov 23, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: With a powerful set of tools, Avangate really helps ISV and Micro-ISV to sell products and reach more markets. By utilizing a large network of affiliates, extensive detailed reports, promotions, A/B testing and lead management tools and customizable carts and email templates you can sell more and understand your business and users. Avangate offers extensive set of API which enables you to automate every aspect of the purchasing process. Support team of Avangate is knowledgeable and offers fast and reliable assistance.

Cons: Complicated and not-mobile friendly control panel that make the products setup and utilizing other tools difficult.

Difficult to customize shopping carts with the lack of documentation to help build custom store using API

Vendor Response

by Avangate on November 27, 2017

Dear Ahmed, thank you so much for your feedback.
I have some good news: we are revamping our Control Panel and the beta version will be released very soon in December - stay tuned.
As for the comment on the shopping cart, I will ask the technical support team to get in touch and discuss your needs to be able to make some concrete suggestions. Goes without saying that you can reach out to supportplus @ avangate.com anytime with any setup or technical questions.

Capterra loader

Good support, outdated UI

Nov 22, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Platform support is really good and they really take care about each request. They have huge number of options but sometimes it is hard to tune them in the right way as they are quite messy.

Cons: We are using platform for more than 2 years now and missing the critical feature to allow us passing discount information from our site to the platform without entering it in Avangate cPanel.

We also were trying to set up subscriptions for our products but lost in options. 20-30 connected with each other features made it impossible to set up without a good knowledge of how do they work. Platform developers made it over complicated.

Commission rate is 5-8% that is quite high. Administration UI is old - coded in early 2000 and requires a good product manager to be sorted out and redeveloped.

Avangate

Aug 17, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Been using Avangate as our primary payment processor for 6+ years with literally no problems. It just works and does what it should do. Customer support is acceptable, email response is usually within 24 hours (my experience with their support is limited as I only need to contact it 1 or 2 times a year at most).

Pros: Easy to set up and integrate, intuitive, everything's well documented.

Cons: Sometimes customers complain that the Backup CD they ordered is not delivered or significantly delayed. I'm not sure if it's Avangate fault, though.

Avangate is the third global e-commerce platform we've tried, and by far the best.

Nov 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Technical support is quick (often immediate via online chat), courteous, professional, and knowledgeable.

After initial set-up and some familiarity with the control panel, Avangate is easy for our customers to purchase through and for our team to administer.

Cons: Avangate's Affiliate Program feature is geared towards software companies with broad-interest software promoted on "affiliate" websites that are usually promoting a wide range of software with "coupon" or "discount" pricing. Our software is very niche market (educational / scientific software) and we would prefer an affiliate program that can be easily tailored to screen and accept specific affiliate sites, e.g. software resellers that offer other software in our niche market, sites that review software and other resources in our niche market, and affiliates who are also providing technical support and training for our software through their own business.

Most reliable gateway processor

Aug 11, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Avangate as payment processor for almost 3 years. I worked with too many providers before but never had a good experience as what I have with Avangate. Support agent was really helpfull when we contact them several times in a day to help us to develop our custom module for Avangate. process of accepting money is very good and professional while most of gateways only accept payments and when a chargeback happen just put a penalty (mostly Money!) on your account.

Capterra loader

Great Billing Recurring Billing Solution

Nov 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use of desktop and mobile. Will process the grand majority of transactions and have never really given us any issues to this day.

Overall: We were able to increase our revenue over time, up to 30%+, which was great, and continues to be.

Recommendations to other buyers: Highly recommended for anyone looking for something a little bit more robust that can help keep track of active client accounts and billing.

My preferred e-commerce platform provider!

Nov 21, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Avangate provides incredibly finite control over products, pricing and promotions. The platform is highly configurable.

Cons: With power comes complexity. The left sidebar menu interface is a little overloaded and could use a simpler re-implementation.

Overall: Great ROI and configuration capabilities.

the Avangate system is a very flexible one.

Nov 14, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The automatic calculation of all taxes like VAT in different countries around the world is very impressive.

Cons: Responds to customer support tickets are very slow. Once the ticket is submitted it takes at least few days to review by Avangate team.

Good overall functionality and great customer support

Nov 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Fast and professional service support and availability of numerous paying options, particularly in Brazil, where we currently operate

Cons: Lack of more detailed information on failed payment processing. When this happens the info from the dashboard is limited so we have to submit a request for more info.

Vendor Response

by Avangate on November 20, 2017

Hi Fernando,
Thanks so much for your review and feedback, we really appreciate it.
I have passed on your note regarding notifications for failed payment processing to the product team.
It's always useful to learn about clients needs and specific use cases, it helps us constantly improve the platform & our services.

Decent product, does what we needed.

Feb 09, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to set up, and allows us to enable subscription based offerings on our social networks with a robust platform that the current script didn't support.

Cons: The support is a bit slower than some others I've tried, but overall, still not tealky a con as much as something to be aware of.

Avangate Review

Jun 24, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: I have been using Avangate as the primary payment processing company for my online software sales for the past 4 years and have to say that I'm very pleased with them. Their service is competivitley priced and they are very responsive to any queries I ( or my customers ) may have with them. They are also prompt and reliable payers and have always settled my invoices with them on time.

Pros: Good pricing. Good range of payment options. Great customer service ( both for myself as a customer and my customers who purchase through them ) Deal with tax complexities such as VAT allowing me to focus on developing and selling my software.

Cons: Not many. Their website / application is looking a little bit old. It's functional but a little bit dated.

Very stable and reliable e-commerce

Aug 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We use Avangate for many years, recommend it to other people, etc. No problems with it, very professional and comfortable for use. Good support, stable payments.

Avangate is great for small companies thanks to its friendly costumer support

Nov 17, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: -Friendly and fast costumer support,

-No upfront fees,

-Automatic key delivery,

-Multi language,

-All the features you need to start selling online.

Cons: -Confusing dashboard until you get used to it.

-Minimum payout, it isn't much but it's still there.

User friendly Product

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: User interface is very friendly and offer different features which makes it unique and best from the rest of the softwares. It is easy to configure and fairly cheap.

Cons: Dashboard takes little time to master it. Also there should be multiple withdrawals way. Customer support could be fast.

No-nosense e-commerce supplier

Nov 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - it works well

- easy invoicing

- it's fairly cheap

- it's based in Holland, so perfect to avoid VATMOSS issues

- great support

Cons: The software stack can be a bit overwhelming at first; the UI could use a brush up here and there, but overall no major negative points.

Lots of features and excellent customer support

Nov 14, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a lot of features included and after some time getting used to them I was able to configure everything the way I required it to be.

The customer support is very responsive and helpful and it's excellence warrants the fairly high price.

Cons: Avangate merged with the horrible company 2Checkout (worst I've experienced in this sector!) earlier this year and plans to operate under the name of 2Checkout in the future. I'm very worried that things will go south in the aftermath of this merger and that the poor reputation of 2Checkout will damage my sales. If I had known this in advance I would not have become a customer of Avangate. - But due to Avangate's good performance in the past, I'll give them credit and hope for the best.

We've been partners for 10 years!

Jun 24, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Comments: We trusted Avangate right from the beginning when they were launched, and we've had a great partnership ever since. We recommend them for the efficiency of their system and friendliness of their staff.

Pros: The widest range of supported payment methods in the world. Competitors don't come even close. Great marketing strategies for their affiliation system. Great team of passionate employees with quick feedback

Cons: platform not so flexible: some capabilities missing

Absolute Lo Jack

May 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: For the price You can't beat it!

Pros: Avangate's Absolute Lo Jack software helps to track your laptop (or other devices) by simply downloading their software on the device. How convenient is this?!

Cons: If the device is turned off I think the software stops tracking it, so if they do not turn on I still can't locate my device.

Aug 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

I'm mostly satisfied and will keep using Avangate

Nov 17, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: So far the service was very reliable. Flexible fulfillment options, flexible configuration. I recommend it to others.

Cons: Withdrawal options are very not flexible. I wish Avangate would allow multiple withdrawal ways adjustable on-the-fly.

Avangate Review

Aug 11, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Good payout options and simple e-commerce provider. The affiliate platform is organized in a simple to use manner for both: affiliates and vendors, and the tech. support service is always at the top.