iAdvize

iAdvize

3.5 / 5 8 reviews

Who Uses This Software?

Any business selling online with consistent traffic (>100 000 PV). iAdvize works with all sectors: retail, tourism, fashion, B2B, automotive, luxury...


Average Ratings

8 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • iAdvize
  • www.iadvize.com/en/
  • Founded 2010
  • France

About iAdvize

iAdvize is a conversational marketing platform which generates a turnover of more than 1 billion euros each year for more than 600 businesses in 60 countries. With iAdvize, businesses can predict and engage contact opportunities in real-time with their customers and prospects. They are connected via messaging with experts available 24/7. Enthusiastic about products or brands, these experts are selected for their expertise and get paid to share their advice.


iAdvize Features

  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

iAdvize Reviews Recently Reviewed!

The chat and call allow us to increase our conversion rate

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory

Cons: The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ......

Overall: We can know on which steps customers need help and make changes to the site accordingly in order to better convert

Vendor Response

by iAdvize on July 12, 2017

Merci beaucoup pour votre feedback Claire.

Very easy and useful app

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales.

Cons: The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one!

Overall: Client contact and Improved trust

Easy to configure as an administrator and ergonomic for consultants

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team.

Cons: Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs.

Overall: I gained in reactivity and the possibility to commit more with clients on the chat

I use it as manager especially for analysis level

Jul 11, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: templates, put an attachment that is available to clients, navigation, see the customer view.

Cons: THE PRICE !

Quick startup, lack of functionalities

Jul 11, 2017
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Pros: - The ability to choose the number of conversations you wish to display at the same time.
- The option delete a message by clicking on the small trash
- The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive.

Cons: - No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed.
- Have the possibility to make the bar on the left disappear automatically especially during conversations.
- Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it.
- Access the profile of our interlocutor.
- When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users.
- Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not.

Overall: For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call.

There is no way to be notified of a message other than the open tab :-(

Jul 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.

Cons: As I said there is no way to be notified of a message other than the open tab :-( This is VERY inconvenient because I often miss conversations.It should be alerted via a smartphone app OR simply as before with a box of dialogue which opens on the screen

No particular problem with the platform, easy to use. Nevertheless some bugs

Jul 11, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Monitoring and reporting capabilities
Ease of enriching the standard library
Ergonomics of the platform

Cons: Satisfaction survey that could be completed including by adding additional questions (eg NPS)

Vendor Response

by iAdvize on July 11, 2017

Merci pour votre retour Philippe!

A simple and great tool to use

Jul 07, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: To be able to follow conversations of consultants and quickly view customer satisfaction

Cons: To have to make screenshots to use a conversation for improvement and or sharing with supervisors

Overall: To be able to measure and follow customer relations on this contact channel