# iAdvize Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iAdvize the right Conversational Marketing Platform solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149186/iAdvize/reviews --- iAdvize 4.2 (22) [View alternatives](https://www.capterra.com/p/149186/iAdvize/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iAdvize Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews an aria n Customer Service ManagerConsumer Goods, 51 - 200 employeesUsed the software for: Less than 6 months. “The service/product is incredibly effective and easy to use, making it a seamless addition to our workflow.“ March 18, 2025 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Evelyn Janeth R. Independent sales expert Internet Used the software for: 1-2 years ### "Great app to earn an income!!" July 25, 2019 5.0 Excellent company to work with. Great service and awesome team Pros It is easy to use and install. I have been using it for a year and I am quite happy with it. Even on the desktop version it's great! Cons I have been having issues that I log out but as soon as do that I still keep receiving chats. Sometimes I find customers that have been there.for hours. Other than that, no issues Review Source aN aria N. Customer Service Manager Consumer Goods Used the software for: Less than 6 months ### "Iadvize service review" March 18, 2025 5.0 Pros The service/product is incredibly effective and easy to use, making it a seamless addition to our workflow. What truly stands out, though, is the dedication of their team. They worked diligently with us to identify any kinks and ensure everything was perfectly streamlined to meet our specific needs. It’s rare to find a service that not only delivers on its promises but also provides such personalized support. Cons At this point, I have no cons to mention. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We needed a service that not only assist customers but also assist with our sales. Review Source SL Sneh L. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "User-friendly platform for improving customer engagement" April 10, 2026 4.0 In summary, I have found the overall experience with iAdvize to be a good one. It is user-friendly, integrates easily, and is effective in increasing customer interaction. There is efficient customer service; however, the reports could be improved. Pros Easy to use , smooth integration , and strong real time customer engagement capabilities ,along with a responsive support team. Cons analytics and reporting features could be more detailed and customizable for better insights and performance tracking.. Review Source EC Eva C. Chargée de recrutement Used the software for: Less than 6 months ### "Quick startup, lack of functionalities" July 11, 2017 2.0 For the interlocutors, have immediate access to a person without having to call: what is convenient for people abroad or who would not dare to take the phone to make a phone call. Pros \- The ability to choose the number of conversations you wish to display at the same time. - The option delete a message by clicking on the small trash - The fact of being able to see what is being written from the user. This allows us to prepare our response and be more responsive. Cons \- No possibility to filter the messages in the left bar. There should be a search bar to find conversations, including those that have been closed. - Have the possibility to make the bar on the left disappear automatically especially during conversations. - Have the possibility to find a closed conversation. In the case of a false manipulation, if the conversation window were about to close, be able to retrieve it. - Access the profile of our interlocutor. - When the speaker's speech is not appropriate, have a button to end the conversation with an end message and have the ability to block some users. - Pressing "Enter" automatically sends the message. It is more visually friendly to see an entire message rather than fragments of sentences one after the other because it seems much more indigestible. It has to go visually and it does not. Review Source KH Katie H. Customer Service Supervisor Medical Devices Used the software for: 6-12 months ### "Perfect for small teams!" November 26, 2024 5.0 A huge shout-out to our dedicated support team. They have guided us through the process with patience and extreme attention to detail. Pros I love how iAdvize has significantly boosted our team's productivity by taking care of routine tasks and being available 24/7. The chatbot feels like having extra teammates on board for our small team! Cons The customer’s limited industry knowledge made addressing complex questions more challenging, but we quickly resolved everything! Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was not user-friendly and did not have an AI feature. Review Source AR Amy R. Director of Marketing Import and Export Used the software for: 1-2 years ### "Fantastic Service and Product" June 18, 2025 5.0 Pros The team at iAdvize takes the time to understand your business. They're invaluable when issues arise. They have gone above and beyond to ensure the generative AI bot is working at the highest level. Cons I wish their product line extended to full website search. I'm so confident of their capabilities, I'd love to see what they could do in that area. Review Source JG Jennifer G. Founder and CEO Food & Beverages Used the software for: Less than 6 months ### "One of the few good agencies" May 16, 2025 5.0 The team of people were working with have shown up consistently, done what they said they were going to do, and are entirely responsive which means a lot in this day and age of companies that make it challenging to talk to human being. Pros We are very pleased with the service provided by iAdvize. In an ocean of unresponsive service providers once a contract has been signed, these guys demonstrate what quality service and responsiveness should look like! On top of that are conversion rates have more than tripled with our initial experience with the chat box. We are looking forward to more of what this system will do once it has more proliferation on our website. I highly recommend both the people behind this and the AI technology! Cons Probably the only thing I would say that I like least is that it isn't free! That said it's a very fair fee for the service and quality care we're getting! Review Source RK Rafal K. CEO Retail Used the software for: 6-12 months ### "Seamless Experience with Exceptional Support" March 6, 2025 5.0 My experience with iAdvize has been overwhelmingly positive. The platform is user-friendly and efficient, and the level of support provided—both during onboarding and ongoing use—sets it apart. While certain integrations could be improved, the overall value and performance make iAdvize a strong choice. Pros iAdvize is incredibly easy to use and delivers great performance. The onboarding support is excellent, making setup smooth, and their ongoing support is truly best-in-class. Cons Some integrations don’t function as seamlessly as expected, which can require additional troubleshooting. Review Source CD Colleen D. Manager Business Supplies and Equipment Used the software for: 6-12 months ### "Great growing company" January 2, 2025 4.0 Very happy, especially with service and support. Pros Good value for the price paid. Helps us get better qualified leads to our human reps while AI handles simpler requests. What we like most is the very hands-on support. Cons Still somewhat new, so sometimes new features are in beta, not a con just an area that's growing, improving. Review Source VR Verified Reviewer Responsable projets digitaux & Innovation Cosmetics Used the software for: 2+ years ### "The best live chat for e-commerce !" February 16, 2022 5.0 Pros Easy to setup Great reporting and dashboard Cons Chatbox UX interface Mobile experience Alternatives considered [TokyWoky](https://www.capterra.com/p/196012/TokyWoky/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source HA Hamed A. VP Retail Used the software for: Less than 6 months ### "Best in the game" March 11, 2025 5.0 Overall Great experience and I'm glad we found this tool. Pros Great tool for our customers, Great Support, Easy to Set up. Cons I can't really say anything, specially when they keep updating their dashboard and adding more features. Review Source KS Kevin S. Director of eCommerce Hospitality Used the software for: Less than 6 months ### "I Recommend iAdvize" November 26, 2024 5.0 iAdvize has been a pleasure to work with. The training sessions effectively familiarized us with the tools, and follow-up meetings ensured we were meeting our goals. Any questions or concerns have been addressed promptly and efficiently. Pros iAdvize was straightforward to implement, user-friendly, and simple to update. It’s an excellent tool for engaging with customers even when you’re not always available. Cons We have not run into anything we do not like, yet. Review Source cB claire B. chef de projet Leisure, Travel & Tourism Used the software for: 2+ years ### "The chat and call allow us to increase our conversion rate" July 12, 2017 4.0 We can know on which steps customers need help and make changes to the site accordingly in order to better convert Pros The supervision mode and the chat history allow me to have a total visibility on the activity at the agent level and I can therefore bring new processes so that the experience of our customers is the most satisfactory Cons The mirroring is not always in real time and if you could see the full page we would be able to see all the info and avoid asking the customer. Example: if it is at the bottom of the page we do not see the name of the hotel, its departure date, its departure city ...... Review Source Response from iAdvize July 12, 2017 Merci beaucoup pour votre feedback Claire. CS Courtney S. Customer service Consumer Goods Used the software for: 1-2 years ### "Nothing but AMAZING!! " July 25, 2019 5.0 It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work Pros It allows everyone to collaborate together in one area and also be able to take care of all customers needs as they also have questions, and see their satisfaction level of our service Cons I honestly have not come across anything negative!! Review Source JB Joseph B. Owner Photography Used the software for: 6-12 months ### "Daily user review" December 25, 2020 4.0 My daily use and overall experience has been great only have had the 1 issue and everything else is great. Pros The ability to automatically translate from one language to the other and options for many different languages. Cons The only problem ive had so far is on using the Mobile platform there is a small delay in getting the first question from other party wich causes a lower rating not being able to respond in the first 30 seconds. Review Source AT Adahlia T. Chat expert Telecommunications Used the software for: 1-2 years ### "Legit way to make money from home" July 26, 2019 4.0 Pros Company is great to work for. You make your own hours and know your pay in real time. Cons Minor bugs in the app. Although fixed it did take some time. Some bugs still haven't been fixed however they're still workable. Review Source LS Laurent S. webmaster Used the software for: 1-2 years ### "There is no way to be notified of a message other than the open tab :-(" July 11, 2017 1.0 Pros The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues. Cons As I said there is no way to be notified of a message other than the open tab :-( This is VERY inconvenient because I often miss conversations.It should be alerted via a smartphone app OR simply as before with a box of dialogue which opens on the screen Review Source cL charlène L. Thérapeute conseillère Used the software for: 1-2 years ### "Very easy and useful app" July 12, 2017 4.0 Client contact and Improved trust Pros Allows to advise people remotely, create a contact with the customer and improve confidence as well as sales. Cons The pre-recorded phrases: To make it short, it is a bit messy! I was more comfortable with the old system than with the new one! Review Source vP vandervliet P. Quality Director Used the software for: 1-2 years ### "No particular problem with the platform, easy to use. Nevertheless some bugs" July 11, 2017 4.0 Pros Monitoring and reporting capabilities Ease of enriching the standard library Ergonomics of the platform Cons Satisfaction survey that could be completed including by adding additional questions (eg NPS) Review Source Response from iAdvize July 11, 2017 Merci pour votre retour Philippe! SL Sébastien L. Responsable de projet Internet Used the software for: 6-12 months ### "Easy to configure as an administrator and ergonomic for consultants" July 11, 2017 4.0 I gained in reactivity and the possibility to commit more with clients on the chat Pros The ease of administration of the solution that allows me to be agile on the evolution of the trigger rules and the responsiveness of iAdvize Team. Cons Some reporting data is missing but I know there are changes planned on it. The Social is not yet fully developed for our needs. Review Source HV Hervé V. manager relation client Retail Used the software for: 1-2 years ### "I use it as manager especially for analysis level " July 11, 2017 4.0 Pros templates, put an attachment that is available to clients, navigation, see the customer view. Cons THE PRICE ! Review Source SD Sandra D. Customer Success executive Used the software for: 1-2 years ### "A simple and great tool to use" July 7, 2017 4.0 To be able to measure and follow customer relations on this contact channel Pros To be able to follow conversations of consultants and quickly view customer satisfaction Cons To have to make screenshots to use a conversation for improvement and or sharing with supervisors Review Source Similar Products Featured ## Related categories [Live Chat](https://www.capterra.com/live-chat-software/)[Conversational Marketing Platform](https://www.capterra.com/conversational-marketing-platform-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.