Who Uses This Software?

Customer experience, insights, support, customer care, product, marketing.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Keatext
  • www.keatext.ai
  • Founded 2010
  • Canada

About Keatext

Keatexts cloud-based platform enables you to make the right customer experience (CX) decisions by interpreting all your customer feedback, solicited or freely given, structured or unstructured, and revealing your customers observations, judgments and satisfaction, new trends in customer expectations or usage, and the impact of actions you take. Our system uses artificial intelligence to instantly discover new topics and emerging trends without human intervention.

Keatext Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • Boolean Queries
  • Document Filtering
  • Graphical Data Presentation
  • Language Detection
  • Predictive Modeling
  • Sentiment Analysis
  • Summarization
  • Tagging
  • Taxonomy Classification
  • Text Analysis
  • Topic Clustering

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