Dude Solutions

Dude Solutions Help Desk

1 / 5
1 review

Who Uses This Software?

Dude Solutions Help Desk helps IT Directors, IT Analyst, IT Coordinator, Help Desk Administrators for clients of all shapes and sizes in a wide variety of industries.

Average Ratings

1 Review

  • 1 / 5

  • 2 / 5
    Ease of Use
  • Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Business Hours

Vendor Details

  • Dude Solutions
  • www.dudesolutions.com
  • Founded 1999
  • United States

About Dude Solutions Help Desk

Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution.

Dude Solutions Help Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management

Dude Solutions Help Desk Reviews Recently Reviewed!

fails to keep up with the times

Sep 17, 2018

2 / 5
Ease of Use

1 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not

Pros: The price. We bundle the IT ticket system with other "Dude" products, so it was pretty inexpensive.

Cons: You get what you pay for. Mobile interface is horrible. Password system for end users is ridiculous. No email / AD integration. Software has been almost the same for over 10 years with no improvements. Seriously, the last thing we need is the end user calling support for support on the IT Ticket system.