--- title: "TocToc Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TocToc Software - reviews, pricing plans, popular comparisons to other Business Process Management products and more." source_url: "https://www.capterra.com/p/149230/TocToc/" page_type: "product" language: "en" --- # TocToc Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TocToc ## What is TocToc? TocToc is a web based platform that provides business process digitization solutions. A multi-service platform that offer Customer Engagement, Identification & Sale services, that helps companies increase conversions by the best interaction with online customers. It is useful for Sale, Support, Counseling, Video ID Recognition, ESignature & Online Contract Signing and Digital Marketing activities. ## What is TocToc used for? [Digital Signature](https://www.capterra.com/digital-signature-software/)[Onboarding](https://www.capterra.com/onboarding-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €20 Per User, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TocToc?[Manage this product listing](https://www.g2.com/products/toctoc/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TocToc 4.8 (14) VS. [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting Price €20 Per User, Per Year Starting Price $36 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (14) Ease Of Use 4.6 (439) Value For Money 4.8 (13) Value For Money 4.6 (303) Customer Service 4.8 (13) Customer Service 4.7 (297) ## TocToc alternatives [Progress ShareFile](https://www.capterra.com/p/10007380/ShareFile/) [4.4 (442)](https://www.capterra.com/p/10007380/ShareFile/reviews/) Starting price $27.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10007380/ShareFile/) [Moxo](https://www.capterra.com/p/133812/Moxo/) [4.0 (24)](https://www.capterra.com/p/133812/Moxo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133812/Moxo/) [ClientPoint](https://www.capterra.com/p/120209/ClientPoint/) [4.6 (167)](https://www.capterra.com/p/120209/ClientPoint/reviews/) Starting price $83.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/120209/ClientPoint/) [Clustdoc](https://www.capterra.com/p/179079/Clust/) [4.7 (61)](https://www.capterra.com/p/179079/Clust/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179079/Clust/) ## FAQs about TocToc Overview ### Which roles and teams benefit most from TocToc? TocToc is most used by marketing and sales teams, business development leaders, and company executives who need faster customer engagement. IT and web professionals use it to support site functionality and lead capture, while customer operations, presales, and content teams streamline conversations, qualification, and service responsiveness. Answer based on 14 reviews Overview ### What company size and specific industries is TocToc built for? TocToc is designed for small, medium, and large businesses that want to digitize internal and external customer processes and reduce paper use and car-dependent workflows. The vendor description does not name specific industries, so it appears suited to a broad range of organizations focused on lead generation and customer relationships. Features and Usability ### What are the key features of TocToc? TocToc offers customer engagement tools such as live chat, chatbot, proactive chat, and self service portal, plus collaboration features like chat/messaging, video conferencing, file sharing, and screen sharing. It also includes workflow automation, task management, reporting and analytics, access controls/permissions, and support ticket management. Getting Started and Support ### What training and onboarding options does TocToc offer? TocToc provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars can support guided setup and feature walkthroughs, while documentation offers written material for self-paced reference and step-by-step review of product functions. Getting Started and Support ### What customer support options does TocToc offer? TocToc provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support is available in the catalog data, so user experience details such as response speed, helpfulness, or common issues cannot be confirmed. ## Features AI summary Based on 14,535 Business Process Management reviews Capterra reviewers highlight these as the features buyers care about most when comparing digital signature software: - **Electronic Signature** (**67%** of reviewers rated this feature as critical) - **Data Security** (**59%**) - **Multi-Party Signing** (**54%**) TocToc supports **Electronic Signature**, which covers the top priority for many buyers in this category. However, it does not include **Data Security** or **Multi-Party Signing**. Instead, it offers **Authentication** (**47%**), a related feature that can help verify signer identity during the signing process. For businesses that mainly need core document signing, this may still provide value by helping teams complete approvals online and manage signer verification more effectively. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Approval Process Control Manage the process of evaluating documents or requests submitted for approval TocToc 63 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Authentication: Verify the identity of users/devices to enable secure access - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Management: Manage contact details and communication with clients - Collaboration: Easily compare experiments—code, hyperparameters, metrics, predictions, dependencies, system metrics, and more—to understand differences in model performance. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contract/License Management: Track, store, and access client contracts or licenses - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Sales Teams/Organizations: Caters to sales teams - Form Builder: Adds a customizable form to the landing page, usually for the purposes of lead generation - Forms Management: Store, manage and track all forms in a centralized location - Geotargeting: Geographic location of visitors determines behavior of the software - Internationalization: Extend compensation configurations around the globe using flexible location profiles, multiple language options, and automatic currency conversion tools within the system. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Language: Manage and support multiple languages - Offline Form: Form to collect visitor contact information when live chat isn't available - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Optimization: Offers the ability to enhance listings with menus, photos, videos, or other rich data - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resources: Allocate resources to tasks and projects, and track their costs. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Sharing: Digitally share screen view with others - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Single Sign On: Allow users to access multiple services after entering their login credentials once - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Team Collaboration: Allow multiple team members to edit and work on the same document - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks - Workflows: Facilitate access from initial access ticket submission through supporting chain of custody throughout the workflow for OT environments. --- Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.8 (13) Basic €20.00 Per User,Per Year Value for money 4.8 (13) 4.8 Based on 13 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (13) 4.8 Based on 13 reviews ## User reviews Overall rating 4.8 Based on 14 reviews Filter by rating 5(12) 4(1) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Ivan F. Imprenditore Automotive ### "La migliore chat italiana" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 22, 2021 Pros Collaboriamo e utilizziamo TocToc da diversi anni, con i nostri clienti del settore automotive, con successo. Riteniamo sia attualmente la migliore chat italiana in commercio. Cons La mancanza delle integrazioni con i tool di messaggistica quali WhatsApp, Messenger e Google My Business Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 25, 2021 Grazie Ivan per le tue considerazioni positive! Per le integrazioni mancanti faremo sicuramente del nostro meglio ;-) a presto! LS Luca S. Videomaker Motion Pictures and Film ### "Ottimo servizio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2021 Pros Sicuramente la sua efficienza della chatbot, molto personalizzabile in fase di sviluppo del sito e offre a gli utenti un contatto diretto con l’azienda in fase di assistenza. Cons Una funzionalità che potrebbe essere migliorata non mi viene in mente perché è una chat completa. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 22, 2021 Grazie Luca per le tue parole, siamo felici che la nostra chat e chatbot soddisfano le esigenze di contatto diretto con i clienti online. A presto! SB Samantha B. Digital Marketing Specialist Consumer Goods ### "Ottimo software live chat " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2021 Pros Questo software molto facile da implementare, è un'ottima soluzione per tutti quei siti che hanno la necessità di fornire assistenza ai propri utenti. Consente anche di raccogliere le informazioni degli utenti e ottenere report dettagliati. Cons Il prodotto è facile da usare e il pannello di lavoro e piuttosto intuitivo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 22, 2021 Grazie Samantha, ci fa piacere sapere che vi trovate bene ad utilizzare la nostra video-chat per interagire con i clienti online. Continueremo a fare sempre del nostro meglio per soddisfare i nostri clienti. AA Alessandro A. Responsabile Customer Operations Oil & Energy ### "Ottimo prodotto di supporto alla clientela" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 June 18, 2021 Abbiamo migliorato notevolmente alla possibilità di interagire con i nostri clienti Pros Estrema personalizzazione e affidabilità. Buon supporto e funzione di videochiamata non comune Cons Non sono riuscito a farmi persoanlizzare l'icona della chat nonostate le rassicurazioni deul supporto clienti Reasons for choosing TocToc Perché più efficace e performante rispetto ai competitor. Estrema personalizzazione con i gruppi di supporto Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 22, 2021 Grazie Alessandro per le tue parole, ci fa piacere sapere che ti trovi bene con la nostra soluzione di interazione con i clienti online. Per l'icona chat cercheremo di risolvere il prima possibile! MT Michela T. impiegato marketing Telecommunications ### "Ottima qualità e assitenza immediata!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 18, 2021 Pros La nostra società utilizza il software di toc toc da diversi anni e posso confermare che il servizio è di qualità. L'assistenza è molto efficiente, tempestiva e qualificata. Consiglio il servizio! Cons Niente in particolare, il servizio è ineccepibile Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 22, 2021 Grazie Michela per la fiducia che riponi nelle nostre soluzioni e competenze. Ci fa sempre piacere soddisfare i nostri clienti per non deluderli mai, grazie. NS Nicolo S. IT Manager Information Technology and Services ### "Ottima esperienza" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2021 Ottima chat per funzionalità, usabilità e supporto. Grande attenzione alle esigenze del cliente e con alle spalle un team molto competente. Pros Videochat, ottima interfaccia, facilità d'uso. Cons Nulla da segnalare. Esperienza più che positiva. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 22, 2021 Grazie mille Nicolo per le tue sincere parole! Speriamo di poter dare sempre il nostro meglio! Francesco S. CEO Information Technology and Services ### "Ottimo prodotto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2021 Pros Ottima esperienza sia lato progettzione e delivery che assistenza post vendita per l’implementazione di soluzioni di identificazione e firma elettronica. Nello specifico abbiamo integrato la loro piattaforma in diversi progetti di digitalizzazione dei processi con firme elettroniche semplici, avanzate e qualificate con anche l’ausilio di loro personale certificato. 5 stelle alla competitività e scalabilità della piattaforma. Cons Valutando la complessità dei progetti non ho nulla da segnalare come inconveniente Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 7, 2021 Grazie Francesco per le tue parole di apprezzamento, ci fa davvero piacere leggere e sapere che il nostro lavoro viene riconosciuto e apprezzato. Ogni giorno infatti facciamo del nostro meglio per dialogare con i nostri clienti e proporre le migliori soluzioni possibili per farvi sentire sempre soddisfatti dei nostri strumenti. A presto! Fabrizio S. Presales Telecommunications ### "Interessante da valutare rispetto a tante soluzioni" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 June 1, 2021 Pros L'ho scoperto tramite gli studi di Scienze della Comunicazione: facile, veloce, attuale. Cons Serve competenza in materia di Engagement, ma ovviamente chi lo seleziona e lo installa dovrebbe avere già almeno le basi. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 3, 2021 Grazie Fabrizio per le tue parole e preziose osservazioni! Speriamo di poter sempre continuare a soddisfare le tue esigenze! A presto. EP Edmondo P. Business Development & Transformation Manager Automotive ### "Digital Transformation? Finalmente poche chiacchiere e molti fatti." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2021 Ho avuto modo di vederli al lavoro, un team che non vuole vendere il solito progetto IT “chiavi in mano” con sviluppi ed integrazioni software, ma studiano programmi di crescita del business del cliente/partner, con impatti minimi per partire e attenzione massima nel tempo per fare in modo che le cose accadano e continuino a migliorare. Sai sempre con chi parli, persone vere e sempre disponibili. Pros Toc Toc e’ una soluzione straordinaria sviluppata e gestita da un Team molto forte e focalizzato sulla trasformazione digitale vera, all-inclusive o modulare, dalle pmi alle grandi aziende. C'e' tutto quello che serve: Engagement del cliente full digital o Ibrido (on+offline), riconoscimento, firma digitale, conservazione: tutto a prova di "compliance" e con le certificazioni necessarie. Cons non ho rilevato inconvenienti, solo qualche necessità aggiuntiva che non avevamo previsto, prontamente gestita dalle persone di Toc Toc a costo zero. Reasons for choosing TocToc Il lungo elenco di referenze e certificazioni, i casi di successo sono il loro marketing. Toc Toc .. Great Team! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 2, 2021 Edmondo le tue parole ci riempiono di gioia! Grazie infinite! Ci fa davvero piacere avere clienti e partner come te, capaci di comprendere il nostro lavoro costante e di apprezzarne tutti gli aspetti positivi! Continueremo a fare del nostro meglio per continuare a soddisfare sempre piu persone con progetti e lavori innovativi! FG Francesco G. Biddable Media Manager Marketing and Advertising ### "Il servizio tutto italiano che aiuta le aziende con strumenti all'avanguardia" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 31, 2021 L'esperienza generale è comunque ottima ma sono sicuramente necessari nuovi sviluppi per andare incontro alle esigenze sempre più cangianti di questo mercato. Pros Reputo il servizio davvero ottimo: facile da utilizzare e configurare ad un prezzo più che concorrenziale. Inoltre il servizio Clienti è sempre pronto a dare feedback ad ogni tipo di esigenza. Cons Effettivamente ci sono alcune mancanze soprattutto lato personalizzazione grafica e nei testi predefiniti. Reasons for choosing TocToc Perchè di semplice utilizzo e per il prezzo tutto sommato competitivo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor June 1, 2021 Grazie Francesco per il tuo feedback! Ci fa piacere leggere che ti trovi bene nell'utilizzare la nostra soluzione. Stiamo rilasciando la nuova release della nostra piattaforma in questi giorni, speriamo che potrai trovarti ancora meglio con tante nuove funzionalita e aggiornamenti grafici! [View all Reviews](https://www.capterra.com/p/149230/TocToc/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.