Who Uses This Software?

SyncHR's next-gen people platform helps growing enterprises (500-5,000 employees) gain more insight, control and automation over every aspect of their HR, payroll and benefit data.


Average Ratings

10 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • SyncHR
  • www.synchr.com/
  • Founded 2010
  • United States

About SyncHR

SyncHR is more than just an HCM. Its a next-gen people platform that helps growing enterprises make data-driven decisions around their workforce, automate HR administrative tasks, and provide a spectacularly better user experience for employees, managers and executives. Our solution was born and built for the cloud, providing enterprise capabilities and a next-generation user experience for the modern worker.


SyncHR Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Lifecycle Management
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruiting Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • 401(k) Tracking
  • Attendance Management
  • Benefits Management
  • Check Printing
  • Compensation Management
  • Deductions Management
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Self Service Portal
  • Tax Management
  • Vacation / Leave Tracking
  • W-2 Preparation
  • Wage Garnishment

SyncHR Reviews Recently Reviewed!


Wouldnt Recommend

May 11, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: Employees seem to like the interface and easy to learn how to navigate between screens and other features

Cons: Features dont always work. The customer service team is on a different schedule so sometimes we would be delayed a day with fixing issues.

A Great HCM Solution

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: SyncHR's leadership team is very engaged with each client during implementation and thereafter. We've found their team to be responsive and willing to spend the extra time with us to ensure our satisfaction.

Pros: The things I like most about SyncHR include: 1) Position Control ¿ SyncHR is the only solution to have true position control. As a large, dynamic 1,200+ employee organization, we track actual headcount and budgeted payroll expense versus actual labor dollars. SyncHR doesn¿t lose track of the position and the dollars associated with it when someone terminates or moves to a different position ¿ and you can view organization charts in the past, present or future. 2) Core system architecture ¿ The HR, benefits and payroll core provides a level of automation we¿ve never had before, which means our data is always accurate and up-to-date. 3) Employee Interface: SyncHR makes it easy for employees to see all their information in one place. Via self-service, employees are able to make changes to their personal data, payroll withholdings and direct deposit and can easily initiate life-change events for benefits. 4) Connecting to other systems: SyncHR bundles a world-class integration architecture with their solution which allows us to easily integrate our people data with other systems outside of the core. We've been successful at integrating SyncHR with our performance management, learning management and applicant tracking systems. 5) Commitment to our success: It¿s extremely refreshing to work with a vendor who seems to truly care about our success. SyncHR isn¿t perfect, but who is? Still, they seem to genuinely care about our business. We¿re not just a number or help-desk-ticket to them. This matters a lot.

Cons: SyncHR is different, especially if you¿re more familiar using one of the mainstream HCM products. Some of my team members who prefer to do things the way they¿ve also done them have struggled a bit with a different way of doing things. It¿s actually easier and makes more sense once you take the time to learn it, but again, it¿s different. Using the system as designed is very powerful as it significantly automates and streamlines processes and drives much greater data accuracy.

From the Manufacturing Sector

Apr 12, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The turnover in their organization over the 18 months we have been with them. Their customer service tries, but if you are not in the Mountain time zone you will not get responses until after business hours. It has taken more than six weeks to get a tax question answered, and their partner for tax services have no idea what they are doing.

Pros: The per employee per month charge is low, but remember you sometimes get what you pay for. The CEO is very dedicated to the product.

Cons: They have NO ability to customize, and if your financial department is two people, that is where financials are visible, for a multiple location organization, that needs labor costing at a location level, this system is USELESS. Reporting is terrible, slow, not easy to use or can you extract your data in any usable format. SyncHR is trying to sell an innovative product that needs 10 years of development prior to being ready for any company over 100 people.

Vendor Response

by SyncHR on May 11, 2018

Dear Lynn. Obviously, we¿re shocked and deeply troubled by your perspective and review, particularly in light of our upcoming on-site visit. But if you¿re not over-the-moon happy with SyncHR, then we take full responsibility for that. The buck stops with us. We failed you. To be clear, we didn¿t set out to build just another HCM solution. If you or anyone is looking to buy the same-old software to do the same old things, then we¿re simply not the right solution. We set out to build something radically different and innovative. A platform born and built for the cloud that could solve many of the age-old problems in HR, payroll and benefits. Things like inaccurate or out-of-date data, lots of manual work arounds, or disconnected systems. But because SyncHR is different and new, it requires people to think and do things differently. If you¿ve built a career using one of the older systems, then learning to do things different can be frustrating, confusing and even counter intuitive. But it¿s our job to help you and others overcome that learning curve quickly and easily. Our mission is to bring real innovation to the market. Our passion is to be a true partner that knows every customer on a first-name basis. Our goal is to deliver something so fantastically different and better than you can¿t even imagine going back to doing things the old way. We will continue to work tirelessly for you and all our customers.

Capterra-loader

Massive payroll data through data upload

Mar 17, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: One thing I love is that I can automate complex calculations, as well as past, present and future tax changes, which helps me to reduce the risk of compliance issues.

Cons: So far I could get a handicap or negative aspect of Synchr that is meaningful, however I could say that is not aimed at small businesses and maybe that detracts functionality.

Overall: The most common problerma I could solve using this software refers to solid reporting functions. These functions improve auditability for information and make actionable decisions within the company.

Never Again

Dec 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Pros: Their Customer Support team does do a nice job at trying to help you solve your problem. It's not their fault the product isn't flexible.

Cons: SyncHR is slow and hasn't updated their product in a very long time. It's not user friendly, they are not flexible and overall i've just had a bad experience with them.

SyncHR may be the worst piece of software I've ever used

Nov 28, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I say this as a completely self-taught programmer who has been working with computers for over thirty years (since I was 15-- I'm not THAT old). I'm not the kind of idiot who needs help with Excel. SyncHR is a steaming pile and I would only recommend it to people whom I would like to see die, painfully. I've been using it for over a year as a manager, and familiarity only breeds greater hatred.

Cons: The interface on this application is absolutely terrible. You are presented with reams of useless information, but it is nearly impossible to find what you want. Every action requires fifteen mouse clicks. The interface is totally unintuitive and cluttered.

Mostly does what I need but lack in certain areas

Apr 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Good user interface, is fairly flexible.

Cons: Lacks ability for employees to submit EEO information.

Overall: Is fairly easy to use compared to many other HCM systems. Not as robust and reporting is a nightmare. Ever since the Mt. TAM release the reporting has given many errors and takes long time to load. I have to clear my cache constantly to get reporting to function.

Has a Long Way To Go!

Feb 17, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: SyncHR was sold to us with the promise of lots of bells and whistles. What we received was a system without any basic features that are necessary for an HR department to function. Simple things such as adjusted service date, historical benefits data, getting basic reports are simply missing or do not function well. As a result, we need to keep a back-up spreadsheet (luckily we are small enough) to make sure SyncHR doesn't delete vital information. They nickel and dime you for reports, updates, changes, etc. I do not recommend this system.

Pros: The employee access and user interface works well and employees like it.

Cons: Reports are inaccurate or unusable, basis features are missing, deletes important historical information when updating to a new year, EDI feeds often don't work. Lots of time spent troubleshooting with their customer service. And often they charge for that!

Recommendations to other buyers: This system should either get out of the business or get on the right track. With so many competitors, I doubt SyncHR will survive if they don't get their act together immediately. I do not recommend this system.

Good but not great

Feb 01, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: We use SyncHR as our primary HRIS and while it's good in some areas it's not great. The UI can be kind of clunky at times. One thing I found is that when you shrink your browser, some of your tabs disappear instead of shrinking down. It's pretty easy to use except for the reporting. That was a main selling point for us but it's not super intuitive and some of the reports don't generate the data you want. The customer service is quick to answer but not always quick to fix your problem, even if you mark it Urgent. Some file feeds out of SyncHR to other providers has been incorrect, but luckily our account manager helped us resolve them. Overall good but not great.

Automation Equals Savings And Accuracy

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: SyncHR is the first company I have ever worked with that provides real-time retro pay calculations. The combination of some configurable rules along with how T&A and Employee Scheduling is handled has allowed us to reduce our payroll processing time by 55%.

Cons: The user defined fields are somewhat limited and look forward to 2016 when this is supposed to receive an enhancement.

Recommendations to other buyers: It you're looking for a system that enables you to achieve a higher level of data integrity while reducing the number of people that it takes to manage the platform, SyncHR is for you.