--- title: "CallHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CallHub the right SMS Marketing solution for you? Explore 250 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149279/CallHub/reviews/" page_type: "reviews" language: "en" --- CallHub 4.4 (250) [View alternatives](https://www.capterra.com/p/149279/CallHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of CallHub Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews DG David G Organizing DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally the built in tools like automated/manual texts and prerecorded voicemail are very handy, and it's helpful as an admin to be able to export detailed CSVs and see what went down.“ December 5, 2024 JW Jabeen W Assemble AmbassadorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The text function didn't work, people couldn't hear me when the phone was on speaker, you can't go backwards on the calling list to get contact details for emailing people.“ January 23, 2025 MA Michael A SalesArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “I love the features it offers for tracking engagement and organizing everything efficiently.“ January 26, 2025 FE Francesca E CallerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “The way we cant add other options towards how the call went as well as how we must wait after dropping a voicemail for it to fully go through“ February 25, 2025 AR Angela R AdministrationNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders.“ November 19, 2024 BR Bob R VP MarketingFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages.“ November 5, 2024 EV Emiliano V CallerPolitical Organization, 11 - 50 employeesUsed the software for: Less than 6 months. “The company I work for switched over to call hub from another service and it has been a much better and intuitive user experience especially for patch calls“ March 7, 2025 BP Brenda P Digital System SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I don't believe I've disliked something about callhub but it could be nice to have integrated forms for creating surveys and events.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 250 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francis N. Digital Makerting director Marketing and Advertising Used the software for: 6-12 months ### "Reach large audiences efficiently" May 30, 2025 4.0 It’s a powerful tool for managing various communication campaigns, though it takes a bit of time to get used to. Once set up, it reliably helps reach and engage large audiences efficiently. Pros What I liked most about CallHub is its versatility.the platform makes it easy to launch and manage outreach campaigns at scale all in one place. Cons What I liked least about CallHub is that the user interface can sometimes feel a bit clunky, especially when managing large campaigns. It takes some time to get fully comfortable navigating all the features smoothly. Review Source TL Tom L. Marketing Director Education Management Used the software for: 2+ years ### "The Call Hub of effective communications" February 7, 2026 5.0 Excellent! I recommend it to anyone in need of this quality technology and whenever I have had problems, team members were avaialble via zoom to help me along. Pros Reliability of the functionality along with the prompt response I receive whenever I have learning or technology questions. Cons Learning curve was challenging in the beginning. The diversity of the product requires user committment to learn the applications available. Alternatives considered [Call Logic](https://www.capterra.com/p/164101/Call-Logic/) Reason for choosing CallHub Broad application and functionality giving a variety of outreach approaches Switched from [Call Logic](https://www.capterra.com/p/164101/Call-Logic/) More functionality and a variety of options in each. Review Source PL Peyton L. Phone Bank Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "It worked okay. " December 5, 2024 3.0 It was glitchy and kicked people out of the website often while hosting our phone banks. Audio issues happened daily with multiple issues and were hard to predict. It works a little better though the browser. We also didn't have the best customer service. Overall it was disappointing compared to the competitors with most features, looking forward to seeing how it grows. Pros The transfer call feature is very beneficial to the organizing community. Cons The audio issues tend to make me go for another dialer more often, my team needs all the chances they can get. When you are able to get someone willing to talk to you, and you lose them though a website issue, it can tank the ability to reach our deliverables. Alternatives considered [Scale](https://www.capterra.com/p/199506/Scale/) Reason for choosing CallHub Scale to win, not listed on your options. Only when it came to campaigns where we there was a need to transfer the call. Review Source LL LIONEL L. marketing Government Relations Used the software for: Less than 6 months ### "Wow what a product" April 17, 2026 5.0 I have told friends and my co-workers how to use the program. It has become very simple to use and simple to teach Pros had a great timing using it works great and had a lot of fun doing it. Once you get the hand of it. Very simple Cons customer services can be a little better but they work with you. The times you can reach them changed a few times Switched from [CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) more features on this platform that i need to get the job done Review Source NP Norman P. Chief Customer Officer Outsourcing/Offshoring Used the software for: 2+ years ### "Premium features without the need for license commitments" November 7, 2024 4.0 One of the reasons why we continue to use CallHub is the flexibility to scale up and down as needed. The features CallHub provides to you are generally considered premium features on other calling systems Pros Compared to Callhub to other available calling system on the market, Callhub has a lot of features for a reasonable cost. it also doesn't lock you into the seats/licenses. This allows you to scale up and down as needed. Cons The analytics and reporting still need improvement. It is still very much designed for a B2C type of campaigns. There are limitations for B2B campaigns. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing CallHub Five9 is just crazy expensive and not suited for an organization of our size Review Source BR Bob R. VP Marketing Financial Services Used the software for: 2+ years ### "good and bad" November 5, 2024 4.0 easy to use, good support poor features that make no logical sense Pros easy to use, simple for admin and agents no need to pay monthly fee per agent spamshield Cons poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages. Many aspects like that which make no sense and undermine effectiveness of our call center campaigns Cost is too high Alternatives considered [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing CallHub ease of use, spamshield, easy for agents to use, no monthly agent charge Review Source AP Abel P. Principal Political Organization Used the software for: Less than 6 months ### "One of a kind platform that can truly do it all" November 5, 2024 5.0 It's been great so far, my account manager is very helpful and I appreciate the personal attention to our account. Pros great interface, pretty user friendly. LOTS of applications you could run an entire organizing operation out of it. very cool Cons Takes too long to autosend messages, only 45 mms per minute. Good for small elections but not good for congressional, countywide or statewide. Reason for choosing CallHub More options, better applications. The relational organizing interface is a gamechangers for us. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) They suck, too expensive, took for ever to get support and they didnt seem like they knew what they were doing. 10DLC verification had already taken over 2 weeks when I decided to cancel. Review Source RON G. Broker Owner Capital Markets Used the software for: 1-2 years ### "Ease of Use" December 22, 2025 5.0 "I think Call Hub is an excellent and highly effective tool for managing and optimizing outbound calling campaigns." Pros "Callhub offers exceptional ease of use, making it simple and efficient to manage outbound calling campaigns." Cons Credits were lost during the entire period when I was not actively using Callhub services.Did not like that experience Review Source Adrian C. Sales development representative Renewables & Environment Used the software for: Less than 6 months ### "Great service great way to make 100s of call in a day" January 18, 2025 5.0 I enjoyed using call up its very professional simple to use and makes the work alot easier to handle Pros Easy to use Quick dialing system Clear coms Easy to manage pipelines Cons Slow log in Echos on calls sometimes The list restarts often Review Source Adleen C. Caller Political Organization Used the software for: 6-12 months ### "Fairly simple, user-friendly, sometimes glitchy" January 2, 2025 4.0 Overall, I find CallHub fairly predictable, even when it's not working. I did find the glitches when I was making patch-through calls especially frustrating. Overall I do like its simplicity. Pros I generally like the app that allows me to use CallHub from my phone, which makes campaigning and other calls feel more natural. Cons I found that it can be quite glitchy, and a few times it would freeze at awkward moments. I also found that it needs to be restarted regularly to keep it working well. Review Source SN Shireen N. Volunteer Political Organization Used the software for: Less than 6 months ### "Overall, a helpful product" March 14, 2025 4.0 Very frustrating when it didn’t work, but overall, a helpful product when it (majority of the time) worked. Pros I liked the autodialing and the ability to save notes. I kept detailed notes on each interaction, which (I think) made it easier for future callers. However, I wasn’t able to see the previous notes about when they were last called in Callhub, potentially making two calls very close together. Cons I didn’t like that you couldn’t go back to a previous screen. For instance, I had spoken with one person, clicked the next button, and as soon as the new person showed up on my screen, realized I needed to call that first person back. But…. I couldn’t find them! I had no way of going back to even double check their name, let alone find their phone number. Review Source rC rich C. Owner Financial Services Used the software for: 6-12 months ### "CallHub Feedback" March 13, 2025 4.0 Excellent response and functions, works very well. Pros Works very well, facilitates communication with clients in an appropriate manner. Cons Nothing comes to mind, in the time I've been using CallHub I have not had any issues. Review Source MD Marisa D. Campaign volunteer Political Organization Used the software for: Less than 6 months ### "Overall good but a bit too quick " March 8, 2025 3.0 Positive - first time using it and it was super fun. Pros It is quick. You don’t really waste any time between calls but at the same time it might be too fast. Cons I didn’t know where to look. I think when the call is answered it needs to flash bigger. I was trying to leap in quickly so there was no pause. Also I am marking down that there was no answer and by the time I did that the next call was already ringing Review Source CQ Chris Q. Volunteer Government Administration Used the software for: Less than 6 months ### "brief encounter, seems good" February 14, 2025 3.0 Pros Getting started was intuitive. Overall easy to use and seems customizable. Cons The call quality wasn't great and the UI felt a little flat/ static. Review Source RB Rickie-Lee B. Phone bank lead Non-Profit Organization Management Used the software for: Less than 6 months ### "Call hub is great " March 5, 2025 5.0 My expierence with call hub was great it’s real easy to use and I’m glad a script can be provided to follow for calls Pros It was simple and easy to use, I love that a script can be included and that everything is easy to follow and it’s easy to track the number of calls made etc Cons The call music - I would rather silence or to pick my own music Review Source RP Rick P. Sign erector Political Organization Used the software for: Less than 6 months ### "My call hub explained " April 3, 2025 4.0 Need more drop down menu items. Ease to use. Possibly of multiple scripts to use. Pros Automatically calls. No look ups. Ease to use. No hassles Cons Sone phone numbers no longer exists. Burner phones etc Review Source SW Secret W. Secretary Religious Institutions Used the software for: 1-2 years ### "Great service!" December 28, 2024 4.0 It’s been good, the service serves its purpose, helping us to reach our goals Pros The ease of sending messages for the ministry Cons It seems that is costs us more to send a message Switched from [Call Loop](https://www.capterra.com/p/152402/Call-Loop/) There were too expensive to purchase crefits Review Source EV Emiliano V. Caller Political Organization Used the software for: Less than 6 months ### "Patch caller review " March 7, 2025 4.0 The company I work for switched over to call hub from another service and it has been a much better and intuitive user experience especially for patch calls Pros Ease of accessibility on both computer and phone Cons Complicated to set up beforehand and difficult to change if you notice a mistake mid calls Switched from [MoveHQ](https://www.capterra.com/p/179456/MoveHQ/) Difficulty in making patch through calls Review Source BA Beth A. Brand ambassador Consumer Goods Used the software for: Less than 6 months ### "Easy to use" February 18, 2025 4.0 It was super easy to use I could just keep making calls Pros I love can use it to keep calling and it keeps travk Cons It blocks your phone line Incoming calls should still be able to Come in Review Source pW puneet W. Phone canvasser Government Relations Used the software for: Less than 6 months ### "A good call spftware" January 19, 2025 3.0 I think overall experience is okay but still needs improvement Pros I think it’s easy to use and user friendly. Cons A little slow I think it needs to go a little faster Switched from [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) The company I worked with made the switch Review Source AH Abdullah H. Tech Lead Non-Profit Organization Management Used the software for: 1-2 years ### "Callhub Review" December 11, 2024 5.0 Positive and very reliable. We have depended on it for mission critical events and it hasn't let us down. Pros Intuitive user interface, easy sign up process. Reliable when making phone calls and sending text messages; gives you immediate interactive feedback as the campaign goes, so we are no longer left in the dark for any errors. Cons Number process can be a little confusing with new 10DLC number requirements in the US. We can no longer use the "rent a number" option quickly. Phone number vs mobile phone import can also be improved, since landlines are a lot more rare and we faced some issues with starting a texting campaign. Review Source QF Quinett F. Member Banking Used the software for: Less than 6 months ### "Best Call Service" January 2, 2025 5.0 Great experience quite simple. I was able to phone hundreds of callers Pros The direct base to base for calling. Straightforward listing. Easy to get to next call. Cons Only the bugs with refreshing members. It’s not as easy to setup all the time. Review Source KC Kyla C. Teacher Education Management Used the software for: Less than 6 months ### "Very cool tool! " February 20, 2025 4.0 This is a slick interface. I am actually looking forward to potentially being able to use it again. Thanks! Pros It was super easy to step into using! The ability to provide and use a script was awesome, and it was very intuitive to use. Cons I'm not sure what was showing up on the caller ID of the people I was calling, and I wasn't sure where to change that. I got a lot of hang-ups when I was going through my list of folks, and I suspect it was because it was not accurately reflecting who was calling. Review Source KG Kisha G. Customer service representative Civic & Social Organization Used the software for: Less than 6 months ### "Ease of use " December 1, 2024 4.0 I had an overall easy time using CallHub. Pros The interface is easy to understand. Also call transfers were pretty simple. It doesn’t take formal training, you can just show somebody how to use it and they’ll be fine. Cons I had difficulty logging in a couple times and it cost me hours. Review Source BD Bill D. Vet check Non-Profit Organization Management Used the software for: Less than 6 months ### "Vet check for Call hub" December 5, 2024 5.0 Provided training and phone contacts to vets Pros Like to contacting veterans periodically and provide needed referrals for necessary human services and financial assistance Cons Do not have any negative comments about CallHub and use the service on a weekly basis Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.