# CallHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallHub the right SMS Marketing solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149279/CallHub/reviews --- CallHub 4.4 (249) [View alternatives](https://www.capterra.com/p/149279/CallHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CallHub Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews DG David G Organizing DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally the built in tools like automated/manual texts and prerecorded voicemail are very handy, and it's helpful as an admin to be able to export detailed CSVs and see what went down.“ December 5, 2024 JW Jabeen W Assemble AmbassadorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The text function didn't work, people couldn't hear me when the phone was on speaker, you can't go backwards on the calling list to get contact details for emailing people.“ January 23, 2025 Francis N Digital Makerting directorMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months. “Once set up, it reliably helps reach and engage large audiences efficiently.“ May 30, 2025 RON G Broker OwnerCapital Markets, Self-employedUsed the software for: 1-2 years. “Credits were lost during the entire period when I was not actively using Callhub services.“ December 22, 2025 MA Michael A SalesArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “I love the features it offers for tracking engagement and organizing everything efficiently.“ January 26, 2025 FE Francesca E CallerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “The way we cant add other options towards how the call went as well as how we must wait after dropping a voicemail for it to fully go through“ February 25, 2025 AR Angela R AdministrationNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders.“ November 19, 2024 BR Bob R VP MarketingFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages.“ November 5, 2024 ## Showing most helpful reviews Showing 1-25 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francis N. Digital Makerting director Marketing and Advertising Used the software for: 6-12 months ### "Reach large audiences efficiently" May 30, 2025 4.0 It’s a powerful tool for managing various communication campaigns, though it takes a bit of time to get used to. Once set up, it reliably helps reach and engage large audiences efficiently. Pros What I liked most about CallHub is its versatility.the platform makes it easy to launch and manage outreach campaigns at scale all in one place. Cons What I liked least about CallHub is that the user interface can sometimes feel a bit clunky, especially when managing large campaigns. It takes some time to get fully comfortable navigating all the features smoothly. Review Source NP Norman P. Chief Customer Officer Outsourcing/Offshoring Used the software for: 2+ years ### "Premium features without the need for license commitments" November 7, 2024 4.0 One of the reasons why we continue to use CallHub is the flexibility to scale up and down as needed. The features CallHub provides to you are generally considered premium features on other calling systems Pros Compared to Callhub to other available calling system on the market, Callhub has a lot of features for a reasonable cost. it also doesn't lock you into the seats/licenses. This allows you to scale up and down as needed. Cons The analytics and reporting still need improvement. It is still very much designed for a B2C type of campaigns. There are limitations for B2B campaigns. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing CallHub Five9 is just crazy expensive and not suited for an organization of our size Review Source LL LIONEL L. marketing Government Relations Used the software for: Less than 6 months ### "Wow what a product" April 17, 2026 5.0 I have told friends and my co-workers how to use the program. It has become very simple to use and simple to teach Pros had a great timing using it works great and had a lot of fun doing it. Once you get the hand of it. Very simple Cons customer services can be a little better but they work with you. The times you can reach them changed a few times Switched from [CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) more features on this platform that i need to get the job done Review Source PL Peyton L. Phone Bank Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "It worked okay. " December 5, 2024 3.0 It was glitchy and kicked people out of the website often while hosting our phone banks. Audio issues happened daily with multiple issues and were hard to predict. It works a little better though the browser. We also didn't have the best customer service. Overall it was disappointing compared to the competitors with most features, looking forward to seeing how it grows. Pros The transfer call feature is very beneficial to the organizing community. Cons The audio issues tend to make me go for another dialer more often, my team needs all the chances they can get. When you are able to get someone willing to talk to you, and you lose them though a website issue, it can tank the ability to reach our deliverables. Alternatives considered [Scale](https://www.capterra.com/p/199506/Scale/) Reason for choosing CallHub Scale to win, not listed on your options. Only when it came to campaigns where we there was a need to transfer the call. Review Source TL Tom L. Marketing Director Education Management Used the software for: 2+ years ### "The Call Hub of effective communications" February 7, 2026 5.0 Excellent! I recommend it to anyone in need of this quality technology and whenever I have had problems, team members were avaialble via zoom to help me along. Pros Reliability of the functionality along with the prompt response I receive whenever I have learning or technology questions. Cons Learning curve was challenging in the beginning. The diversity of the product requires user committment to learn the applications available. Alternatives considered [Call Logic](https://www.capterra.com/p/164101/Call-Logic/) Reason for choosing CallHub Broad application and functionality giving a variety of outreach approaches Switched from [Call Logic](https://www.capterra.com/p/164101/Call-Logic/) More functionality and a variety of options in each. Review Source BR Bob R. VP Marketing Financial Services Used the software for: 2+ years ### "good and bad" November 5, 2024 4.0 easy to use, good support poor features that make no logical sense Pros easy to use, simple for admin and agents no need to pay monthly fee per agent spamshield Cons poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages. Many aspects like that which make no sense and undermine effectiveness of our call center campaigns Cost is too high Alternatives considered [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing CallHub ease of use, spamshield, easy for agents to use, no monthly agent charge Review Source AP Abel P. Principal Political Organization Used the software for: Less than 6 months ### "One of a kind platform that can truly do it all" November 5, 2024 5.0 It's been great so far, my account manager is very helpful and I appreciate the personal attention to our account. Pros great interface, pretty user friendly. LOTS of applications you could run an entire organizing operation out of it. very cool Cons Takes too long to autosend messages, only 45 mms per minute. Good for small elections but not good for congressional, countywide or statewide. Reason for choosing CallHub More options, better applications. The relational organizing interface is a gamechangers for us. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) They suck, too expensive, took for ever to get support and they didnt seem like they knew what they were doing. 10DLC verification had already taken over 2 weeks when I decided to cancel. Review Source SH Shanye H. Owner Telecommunications Used the software for: Less than 6 months ### "Happy I found CallHub" November 16, 2024 5.0 Overall experience is great, using this will save me money with outbound calling campaigns Pros Love the way I am able to set up call dispositions, love how easy it is to set up. Cons The UI is outdated looking, would be cool if it looked better Switched from [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Zoho doesn't have a predictive dialer and lacks necessary features. Review Source LE Lou E. Sr. Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great calling platform for paid canvass teams" September 4, 2024 5.0 Pros Very cool AI features and agent QC features! Cons Time zones are tricky as their team is all over the place! Alternatives considered [GetThru](https://www.capterra.com/p/10017834/GetThru/) Reason for choosing CallHub More quality control features for the same price Switched from [GetThru](https://www.capterra.com/p/10017834/GetThru/) Thrutalk ruined their product in 2022 and we never went back Review Source AR Angela R. Administration Non-Profit Organization Management Used the software for: 6-12 months ### "Nice and cost friendly option " November 19, 2024 4.0 It’s been ok. I’ve gotten used to it now. Pros It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders. Cons It was a bit hard to figure out at first, but now it’s better. There’s also no mobile option. I was able to use my phone at first, but then it stopped letting me do that. Switched from [Call Loop](https://www.capterra.com/p/152402/Call-Loop/) Pricing was too high and they wanted to lock me into a monthly contract. They used to not have a monthly contract but changed over time. So I researched and found CallHub. Review Source SD Sue D. Volunteer Political Organization Used the software for: 1-2 years ### "Need to bring databases up to date" March 10, 2025 2.0 I would estimate that of about 1200 calls I made during the campaign over several shifts, I reached about 100 people in person. Of these, about one third had moved out of the riding (while keeping their phone numbers). About one-third were supporters. I hope I was able to encourage a few to vote for \[sensitive content hidden\]. Pros No need to dial calls. Information provided about called person was a good starting point. Cons The databases are out of date. Most calls are "failed" or "no answer". Review Source KB Karen B. RN Health, Wellness and Fitness Used the software for: 6-12 months ### "Registered Nurse " March 6, 2025 5.0 overall a pleasant experiences very good Pros easy of use , simple and options to use VM Cons It would be good to have the ability to send a email Review Source DR Denise R. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use" November 21, 2024 5.0 I work with a small non profit. We use CallHub to reach out to mobilize volunteers and connect with potential donors. Pros It is easy to use and easy to train others to use. Cons When editing a script, the pop up window is very small. It would be nice to be able to make it bigger. Review Source RE Rema E. Call canvasser Political Organization Used the software for: Less than 6 months ### "Happy user " March 5, 2025 5.0 Very satisfied with using CallHub and was very efficient Pros Organized and easy to use. Does not take a long time to get used to it Cons Sometimes takes time to go from a call to another Review Source rC rich C. Owner Financial Services Used the software for: 6-12 months ### "CallHub Feedback" March 13, 2025 4.0 Excellent response and functions, works very well. Pros Works very well, facilitates communication with clients in an appropriate manner. Cons Nothing comes to mind, in the time I've been using CallHub I have not had any issues. Review Source AH Abdullah H. Tech Lead Non-Profit Organization Management Used the software for: 1-2 years ### "Callhub Review" December 11, 2024 5.0 Positive and very reliable. We have depended on it for mission critical events and it hasn't let us down. Pros Intuitive user interface, easy sign up process. Reliable when making phone calls and sending text messages; gives you immediate interactive feedback as the campaign goes, so we are no longer left in the dark for any errors. Cons Number process can be a little confusing with new 10DLC number requirements in the US. We can no longer use the "rent a number" option quickly. Phone number vs mobile phone import can also be improved, since landlines are a lot more rare and we faced some issues with starting a texting campaign. Review Source TH Tammy H. Caller Political Organization Used the software for: Less than 6 months ### "Tammy Hagar " February 20, 2025 4.0 I think it is actually pretty handy simple to use Pros Clear calling the beep is nice not to loud Cons Takes a little long before u hear someone Review Source LG Luis G. Phonebanker Political Organization Used the software for: Less than 6 months ### "Great experience calling clients" January 3, 2025 5.0 Great for both experienced and inexperienced users! Easy to learn and use! Pros Ease of access and straightforward ability make calls with details of each client easily viewable and prompts easily accessible. Cons Ability to choose or assign campaigns has to be approved by a manager whom may or may not be available. Review Source ML Mark L. Site Director Non-Profit Organization Management Used the software for: 1-2 years ### "Doing Great!" December 6, 2024 5.0 Positive, never had an issue that wasn't solved within a few minutes. Pros Pretty easy to use and set up. We use it about twice a year and it works well every time. Cons Transitioning from call to call can be a bit jarring, however even this isn't that bad Review Source QF Quinett F. Member Banking Used the software for: Less than 6 months ### "Best Call Service" January 2, 2025 5.0 Great experience quite simple. I was able to phone hundreds of callers Pros The direct base to base for calling. Straightforward listing. Easy to get to next call. Cons Only the bugs with refreshing members. It’s not as easy to setup all the time. Review Source PD Paul D. Organizer Political Organization Used the software for: Less than 6 months ### "Callhub for the win" January 21, 2025 5.0 Excellent and productive experience very useful tool Pros Easy to use, very good data management and reliable Cons Can’t select waiting music while inbetween calls Review Source pW puneet W. Phone canvasser Government Relations Used the software for: Less than 6 months ### "A good call spftware" January 19, 2025 3.0 I think overall experience is okay but still needs improvement Pros I think it’s easy to use and user friendly. Cons A little slow I think it needs to go a little faster Switched from [CallTools](https://www.capterra.com/p/149510/Call-Center-Software/) The company I worked with made the switch Review Source RP Rick P. Sign erector Political Organization Used the software for: Less than 6 months ### "My call hub explained " April 3, 2025 4.0 Need more drop down menu items. Ease to use. Possibly of multiple scripts to use. Pros Automatically calls. No look ups. Ease to use. No hassles Cons Sone phone numbers no longer exists. Burner phones etc Review Source KT Kelly T. Phone banker Market Research Used the software for: Less than 6 months ### "10/10 excellent " December 8, 2024 5.0 I loved it the Fast speed easy to use I loved it Pros It was easy to use it wasn’t difficult at all. Cons No cons I recommend to anyone in call center Review Source LM Lizzy M. Ministry Site Director Non-Profit Organization Management Used the software for: 1-2 years ### "Easy and Applicable " December 3, 2024 5.0 It is apllocabke to my job when wr make call campains and is easy to understand and use Pros It is easy to use and understand. I like how accessible it is. Cons Sometimes the internet being slow really slows it down a lot Review Source Similar Products Featured ## Related categories [Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Call Center](https://www.capterra.com/call-center-software/)[Political Campaign](https://www.capterra.com/political-campaign-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.