# CallHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CallHub the right SMS Marketing solution for you? Explore 249 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149279/CallHub/reviews --- CallHub 4.4 (249) [View alternatives](https://www.capterra.com/p/149279/CallHub/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of CallHub Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews DG David G Organizing DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally the built in tools like automated/manual texts and prerecorded voicemail are very handy, and it's helpful as an admin to be able to export detailed CSVs and see what went down.“ December 5, 2024 JW Jabeen W Assemble AmbassadorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The text function didn't work, people couldn't hear me when the phone was on speaker, you can't go backwards on the calling list to get contact details for emailing people.“ January 23, 2025 MA Michael A SalesArchitecture & Planning, 11 - 50 employeesUsed the software for: Less than 6 months. “I love the features it offers for tracking engagement and organizing everything efficiently.“ January 26, 2025 FE Francesca E CallerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “The way we cant add other options towards how the call went as well as how we must wait after dropping a voicemail for it to fully go through“ February 25, 2025 AR Angela R AdministrationNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders.“ November 19, 2024 BR Bob R VP MarketingFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages.“ November 5, 2024 EV Emiliano V CallerPolitical Organization, 11 - 50 employeesUsed the software for: Less than 6 months. “The company I work for switched over to call hub from another service and it has been a much better and intuitive user experience especially for patch calls“ March 7, 2025 BP Brenda P Digital System SpecialistNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 1-2 years. “I don't believe I've disliked something about callhub but it could be nice to have integrated forms for creating surveys and events.“ March 19, 2026 ## Showing most helpful reviews Showing 1-25 of 249 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francis N. Digital Makerting director Marketing and Advertising Used the software for: 6-12 months ### "Reach large audiences efficiently" May 30, 2025 4.0 It’s a powerful tool for managing various communication campaigns, though it takes a bit of time to get used to. Once set up, it reliably helps reach and engage large audiences efficiently. Pros What I liked most about CallHub is its versatility.the platform makes it easy to launch and manage outreach campaigns at scale all in one place. Cons What I liked least about CallHub is that the user interface can sometimes feel a bit clunky, especially when managing large campaigns. It takes some time to get fully comfortable navigating all the features smoothly. Review Source TL Tom L. Marketing Director Education Management Used the software for: 2+ years ### "The Call Hub of effective communications" February 7, 2026 5.0 Excellent! I recommend it to anyone in need of this quality technology and whenever I have had problems, team members were avaialble via zoom to help me along. Pros Reliability of the functionality along with the prompt response I receive whenever I have learning or technology questions. Cons Learning curve was challenging in the beginning. The diversity of the product requires user committment to learn the applications available. Alternatives considered [Call Logic](https://www.capterra.com/p/164101/Call-Logic/) Reason for choosing CallHub Broad application and functionality giving a variety of outreach approaches Switched from [Call Logic](https://www.capterra.com/p/164101/Call-Logic/) More functionality and a variety of options in each. Review Source PL Peyton L. Phone Bank Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "It worked okay. " December 5, 2024 3.0 It was glitchy and kicked people out of the website often while hosting our phone banks. Audio issues happened daily with multiple issues and were hard to predict. It works a little better though the browser. We also didn't have the best customer service. Overall it was disappointing compared to the competitors with most features, looking forward to seeing how it grows. Pros The transfer call feature is very beneficial to the organizing community. Cons The audio issues tend to make me go for another dialer more often, my team needs all the chances they can get. When you are able to get someone willing to talk to you, and you lose them though a website issue, it can tank the ability to reach our deliverables. Alternatives considered [Scale](https://www.capterra.com/p/199506/Scale/) Reason for choosing CallHub Scale to win, not listed on your options. Only when it came to campaigns where we there was a need to transfer the call. Review Source LL LIONEL L. marketing Government Relations Used the software for: Less than 6 months ### "Wow what a product" April 17, 2026 5.0 I have told friends and my co-workers how to use the program. It has become very simple to use and simple to teach Pros had a great timing using it works great and had a lot of fun doing it. Once you get the hand of it. Very simple Cons customer services can be a little better but they work with you. The times you can reach them changed a few times Switched from [CallFire](https://www.capterra.com/p/106571/CallFire-Cloud-Call-Center/) more features on this platform that i need to get the job done Review Source NP Norman P. Chief Customer Officer Outsourcing/Offshoring Used the software for: 2+ years ### "Premium features without the need for license commitments" November 7, 2024 4.0 One of the reasons why we continue to use CallHub is the flexibility to scale up and down as needed. The features CallHub provides to you are generally considered premium features on other calling systems Pros Compared to Callhub to other available calling system on the market, Callhub has a lot of features for a reasonable cost. it also doesn't lock you into the seats/licenses. This allows you to scale up and down as needed. Cons The analytics and reporting still need improvement. It is still very much designed for a B2C type of campaigns. There are limitations for B2B campaigns. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/) Reason for choosing CallHub Five9 is just crazy expensive and not suited for an organization of our size Review Source BR Bob R. VP Marketing Financial Services Used the software for: 2+ years ### "good and bad" November 5, 2024 4.0 easy to use, good support poor features that make no logical sense Pros easy to use, simple for admin and agents no need to pay monthly fee per agent spamshield Cons poor logic--many aspects make no sense such as someone texting to the callerid # they see and my agents will never see those inbound text messages. Many aspects like that which make no sense and undermine effectiveness of our call center campaigns Cost is too high Alternatives considered [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Reason for choosing CallHub ease of use, spamshield, easy for agents to use, no monthly agent charge Review Source AP Abel P. Principal Political Organization Used the software for: Less than 6 months ### "One of a kind platform that can truly do it all" November 5, 2024 5.0 It's been great so far, my account manager is very helpful and I appreciate the personal attention to our account. Pros great interface, pretty user friendly. LOTS of applications you could run an entire organizing operation out of it. very cool Cons Takes too long to autosend messages, only 45 mms per minute. Good for small elections but not good for congressional, countywide or statewide. Reason for choosing CallHub More options, better applications. The relational organizing interface is a gamechangers for us. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) They suck, too expensive, took for ever to get support and they didnt seem like they knew what they were doing. 10DLC verification had already taken over 2 weeks when I decided to cancel. Review Source SH Shanye H. Owner Telecommunications Used the software for: Less than 6 months ### "Happy I found CallHub" November 16, 2024 5.0 Overall experience is great, using this will save me money with outbound calling campaigns Pros Love the way I am able to set up call dispositions, love how easy it is to set up. Cons The UI is outdated looking, would be cool if it looked better Switched from [Zoho Voice](https://www.capterra.com/p/251900/Zoho-Voice/) Zoho doesn't have a predictive dialer and lacks necessary features. Review Source AR Angela R. Administration Non-Profit Organization Management Used the software for: 6-12 months ### "Nice and cost friendly option " November 19, 2024 4.0 It’s been ok. I’ve gotten used to it now. Pros It is cost friendly and I don’t have to lock into a contract, which is helpful because I use it for a nonprofit to send out reminders. Cons It was a bit hard to figure out at first, but now it’s better. There’s also no mobile option. I was able to use my phone at first, but then it stopped letting me do that. Switched from [Call Loop](https://www.capterra.com/p/152402/Call-Loop/) Pricing was too high and they wanted to lock me into a monthly contract. They used to not have a monthly contract but changed over time. So I researched and found CallHub. Review Source DS Devin S. Campaign Manager Political Organization Used the software for: Less than 6 months ### "Satisfied Campaign Manager" November 6, 2024 5.0 Overall satisfied, contacting supporters and voters has been efficient Pros Very user friendly for agents - easy to set up campaigns for admins and managers Cons Campaigns don’t save as drafts, making it difficult to leave a page and come back Alternatives considered [NationBuilder](https://www.capterra.com/p/130934/NationBuilder/) Reason for choosing CallHub Recommended by central campaign HQ, optimal integration with database Review Source MM Mazhar M. Non emergency medical transport Hospital & Health Care Used the software for: Less than 6 months ### "Excellent service" March 10, 2025 5.0 So far liking it and meeting our needs especially multiple phone features. Pros The features that I need for my business. Including ability to ring in all our phone simultaneously Cons Have to keep the call forwarding feature on Review Source RE Rema E. Call canvasser Political Organization Used the software for: Less than 6 months ### "Happy user " March 5, 2025 5.0 Very satisfied with using CallHub and was very efficient Pros Organized and easy to use. Does not take a long time to get used to it Cons Sometimes takes time to go from a call to another Review Source TH Tammy H. Caller Political Organization Used the software for: Less than 6 months ### "Tammy Hagar " February 20, 2025 4.0 I think it is actually pretty handy simple to use Pros Clear calling the beep is nice not to loud Cons Takes a little long before u hear someone Review Source SQ Sunny Q. Caller Political Organization Used the software for: Less than 6 months ### "Call hub review " March 6, 2025 4.0 i would say good 7/10, if music is taken out i would say it would be a 9/10 Pros The interface is simple to use and layout is simple Cons The music in between calls is awful, it would be better if there was no music Review Source NK Navdeep K. Registered Nurse Hospital & Health Care Used the software for: I used a free trial ### "Time saving " March 18, 2025 5.0 I loved calling people on call hub. It was totally new and unique for me. Pros We don’t have to dial the number and voice message is already setup. Cons First we have to select the option when we disconnect the call and then again have to write in comments. There should be one thing, either select from the list or write the reason. Review Source HS Hassan S. Sales agent Telecommunications Used the software for: Less than 6 months ### "Callhub review" March 6, 2025 5.0 Pros Speed of the dials and general ease in using the functions. Cons Not being able to see notes for callbacks, just to remind self of previous conversation. Review Source FE Francesca E. Caller Non-Profit Organization Management Used the software for: 1-2 years ### "Callhub review" February 25, 2025 4.0 CallHub Ive used for a couple of campaigns for local politics. Being able to edit the script is very helpful especially when so much information needs to constantly change Pros I like the simplicity of the call system Cons The way we cant add other options towards how the call went as well as how we must wait after dropping a voicemail for it to fully go through Review Source RB Rickie-Lee B. Phone bank lead Non-Profit Organization Management Used the software for: Less than 6 months ### "Call hub is great " March 5, 2025 5.0 My expierence with call hub was great it’s real easy to use and I’m glad a script can be provided to follow for calls Pros It was simple and easy to use, I love that a script can be included and that everything is easy to follow and it’s easy to track the number of calls made etc Cons The call music - I would rather silence or to pick my own music Review Source AH Abdullah H. Tech Lead Non-Profit Organization Management Used the software for: 1-2 years ### "Callhub Review" December 11, 2024 5.0 Positive and very reliable. We have depended on it for mission critical events and it hasn't let us down. Pros Intuitive user interface, easy sign up process. Reliable when making phone calls and sending text messages; gives you immediate interactive feedback as the campaign goes, so we are no longer left in the dark for any errors. Cons Number process can be a little confusing with new 10DLC number requirements in the US. We can no longer use the "rent a number" option quickly. Phone number vs mobile phone import can also be improved, since landlines are a lot more rare and we faced some issues with starting a texting campaign. Review Source KG Kisha G. Customer service representative Civic & Social Organization Used the software for: Less than 6 months ### "Ease of use " December 1, 2024 4.0 I had an overall easy time using CallHub. Pros The interface is easy to understand. Also call transfers were pretty simple. It doesn’t take formal training, you can just show somebody how to use it and they’ll be fine. Cons I had difficulty logging in a couple times and it cost me hours. Review Source ML Mark L. Site Director Non-Profit Organization Management Used the software for: 1-2 years ### "Doing Great!" December 6, 2024 5.0 Positive, never had an issue that wasn't solved within a few minutes. Pros Pretty easy to use and set up. We use it about twice a year and it works well every time. Cons Transitioning from call to call can be a bit jarring, however even this isn't that bad Review Source BD Bill D. Vet check Non-Profit Organization Management Used the software for: Less than 6 months ### "Vet check for Call hub" December 5, 2024 5.0 Provided training and phone contacts to vets Pros Like to contacting veterans periodically and provide needed referrals for necessary human services and financial assistance Cons Do not have any negative comments about CallHub and use the service on a weekly basis Review Source JA Jo A. Office Manager Political Organization Used the software for: 1-2 years ### "Simple Effective System!" January 31, 2025 5.0 Have used CallHub for two campaigns and have found it very easy to learn and teach. Pros Easy to use! Simple directions to follow and plenty of time to take down notes. Cons Could have a nicer user interface and better call waiting tunes :) Review Source JW Jabeen W. Assemble Ambassador Non-Profit Organization Management Used the software for: Less than 6 months ### "Adequate but can improve" January 23, 2025 3.0 Adequate but not the easiest app to use. Pros It manages the call log, so you know who to call back for example. Cons The text function didn't work, people couldn't hear me when the phone was on speaker, you can't go backwards on the calling list to get contact details for emailing people. Review Source SH Sarah H. National Campaigns and Volunteer Coordinator Political Organization Used the software for: 2+ years ### "Call Hub - Positive Experience" October 21, 2024 5.0 Very positive and a great addition to our campaigning suite. Pros It is easy to operate and allows multiple campaigns to be running in conjunction. Call Hub responds to help requests in a timely manner. Cons Calling numbers appear as spam and this cannot be removed in Australia. Call Hub is set up more for an American context. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.