# Uptime.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Uptime.com the right Website Monitoring solution for you? Explore 52 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149314/Uptime/reviews --- Uptime.com 4.7 (52) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of Uptime.com Ease of use 4.8 Customer Service 4.5 ## Pros and Cons in Reviews AF Andy F Staff EngineerComputer Software, 201 - 500 employeesUsed the software for: 6-12 months. “However, some improvements could be made in notification accuracy to reduce false alerts, and the advanced features could benefit from clearer documentation and tutorials to help users maximize the platform's capabilities.“ October 10, 2025 Amit D U Supervisor cloud and data operationsComputer Software, 10,001+ employeesUsed the software for: More than 2 years. “For example, in certain situations, I am unable to edit checks directly from the app.“ November 5, 2025 Arron B Technical Support SpecialistInformation Technology and Services, 201 - 500 employeesUsed the software for: 6-12 months. “We also really appreciate the flexibility Uptime.com offers when it comes to setting up custom alerts and escalation processes—especially being able to tailor them based on the time of day.“ April 9, 2025 KP Karthik Gupta P Software EngineerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “We notice certain delays in alerts sometimes, and API rate limits are too low when the teams use terraform to manage the checks.“ March 14, 2025 MM Mohammad Zeyaul M Platform EngineerAirlines/Aviation, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The platform is user-friendly, making it easy to track metrics and respond proactively to potential problems.“ October 26, 2025 CT Carlos T CTOInformation Services, 11 - 50 employeesUsed the software for: Less than 6 months. “To configure a status page you have first to set up checks and alerts that can be a little bit confusing.“ November 29, 2024 JD Jonathan D Director of Information TechnologyLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “I have had a great experience with this service and would strongly recommend it to anyone looking to externally monitor their services.“ December 10, 2025 MK Mostafa K IT Operations ManagerBanking, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Faced some issues related to Egypt's probe“ January 26, 2025 ## Showing most helpful reviews Showing 1-25 of 52 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amit D U. Supervisor cloud and data operations Computer Software Used the software for: 2+ years ### ""Dependable monitoring feature but IOS mobile app needs improvements"" November 5, 2025 4.0 Overall experience is good considering its ease of use and scalability options. If some of the limitations has been identified and fixed based on user reviews it would be best. Pros Uptime.com offers dependable and comprehensive monitoring features, supporting over 30 different types of checks, including both basic and advanced options. You can assess API status, perform micro and extended transaction checks, as well as utilize real user monitoring and page speed checks. Cons The mobile app has some limitations on iOS. For example, in certain situations, I am unable to edit checks directly from the app. Additionally, I occasionally receive false alarms or an excessive number of notifications. While there isn't much else to dislike, the frequent false notifications for the websites I monitor within our organization can be quite bothersome. Review Source BL Bryant L. Managed Services Lead Information Technology and Services Used the software for: 6-12 months ### "Uptime.com provides quality external monitoring" February 16, 2021 5.0 We predominantly use Uptime to monitor the WAN uptime and latency of edge devices we manage. Uptime.com works perfectly well for this purpose and has a robust API that allowed us to easily migrate from a prior platform. We are also able to pull various reports in different formats to provide to clients when needed. The biggest downfall is that we aren't able to provide a client with access to just their own sites so they can live monitor their connections as well. Pros \-Robust API -Multiple monitoring locations -Easy configuration -Useful data Cons \-Instead of a ping monitor showing "down" it shows as "1200ms" -No multi-tenant support Alternatives considered [Pingdom](https://www.capterra.com/p/131928/Pingdom/) Review Source Deon W. Technical Analyst Insurance Used the software for: 6-12 months ### "Zero African Footprint" May 5, 2020 2.0 Loved the product. Just wish it offered a full global presence. I can recommend it if your service is not hosted on the African continent but if you not, find something else. Pros I love all of it and this product would stay my first choice if it had a footprint in Africa. Cons We get false downtime notifications whenever there are issues with the undersea cables linking Africa to the rest of the world. This complicates monitoring SaaS and leaves the product useless for SLA and OLA calculations. Reason for choosing Uptime.com NA Review Source Response from Uptime.com May 18, 2020 Greetings Deon, We believe the faults attributed to your poor monitoring experience are with another monitoring provider. We have maintained a probe server in Johannesburg for some time, and are continually expanding the number of locations we cover. Are you certain that your experience was with Uptime.com? Ilya P. SRE Security and Investigations Used the software for: 1-2 years ### "Uptime Review" February 18, 2026 5.0 Great product for use as a quick and easy monitoring tool Would be nice if it could go deep and use logins and such Pros The ease of use, lack of bugs and issues and the performance and speed were a big help to someone who started to in the industry and one of the first tool I used was Uptime Also the monitoring of our infrastructure that was done with Uptime almost never gave us false positives Cons Not something I faced in my day to day work I was a regular NOC and was not privy to the cost of the product and also never used the customer support of it Review Source Arron B. Technical Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Reliable API Monitoring with Great Reporting Features." April 9, 2025 5.0 We've been using Uptime.com for just over six months now to monitor the performance and availability of our API, and it has quickly become a critical part of our infrastructure. One of the standout features for us has been the ability to auto-generate SLA reports for our clients. This saves time and adds a layer of transparency and professionalism to our service. The platform provides clear, actionable metrics on API performance, and the alerting system ensures we're immediately notified if anything goes wrong. We also really appreciate the flexibility Uptime.com offers when it comes to setting up custom alerts and escalation processes—especially being able to tailor them based on the time of day. This helps us stay responsive and reduce downtime. If there’s one area for improvement, it would be the customization options for alert emails. A bit more control over the formatting and content would make a great tool even better. Overall, I would highly recommend Uptime.com to any team looking to monitor the health of their APIs or web services. It’s reliable, feature-rich, and plays a vital role in our ability to deliver consistent service to our users. We really appreciate the flexibility Uptime.com offers when it comes to setting up custom alerts and escalation processes—especially being able to tailor them based on the time of day. This helps us stay responsive and reduce downtime. Cons If there’s one area for improvement, it would be the customization options for alert emails. A bit more control over the formatting and content would make a great tool even better. Review Source JD Jonathan D. Director of Information Technology Logistics and Supply Chain Used the software for: 2+ years ### "Great experience. Great product" December 10, 2025 5.0 I have had a great experience with this service and would strongly recommend it to anyone looking to externally monitor their services. Pros The site is very easy to setup with our servers and services that are to be monitored. Once setup, the site is easy to navigate and alerts are quick, accurate, and helpful. Cons The only thing that I would like to see improved is the development part that lets me configure user login checks for some of my websites. Review Source VP Vishnu P. Cloud engineer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Review of uptime.com" December 23, 2025 5.0 Overall all looks good with uptime. The auto-resolved facility of uptime for specific alerts and URI-wise health check for modules, so get module-specific alerts Pros The auto-resolved facility of uptime for specific alerts and URI-wise health check for modules, so get module-specific alerts Cons Some auto-resolved facility of uptime didnt work well like sometimes my predefined scripts got crashed bcoz some alerts are new there Review Source Andrei N. Chief Technology Officer Internet Used the software for: 2+ years ### "Reliable Monitoring That Just Works" April 3, 2025 5.0 Pros We've been using Uptime.com for a while now, and it’s been rock-solid. The alerting is fast and reliable, the dashboard is clean and easy to navigate, and setting up synthetic monitoring is a breeze. It’s saved us from downtime disasters more than once! The status page feature is a nice touch, making it easy to keep stakeholders in the loop. Customer support is responsive and helpful, which is always a plus. If you need simple, effective uptime monitoring without a steep learning curve, Uptime.com is a winner. 🚀 Cons Not much to complain about, but the pricing can add up if you need a lot of advanced checks. A few more customization options for reporting would also be nice. Review Source MZM Mohammad Zeyaul M. Platform Engineer Airlines/Aviation Used the software for: 1-2 years ### "Dependable and Intuitive Website Monitoring" October 26, 2025 4.0 Overall, Uptime.com has been reliable and easy to use, helping us monitor uptime, detect issues quickly, and maintain website performance efficiently. Pros I like Uptime.com’s reliable monitoring, customizable alerts, and detailed insights. It helps us quickly detect downtime or performance issues, ensuring our websites and services stay online and efficient. The platform is user-friendly, making it easy to track metrics and respond proactively to potential problems. Cons Uptime.com provides reliable monitoring, customizable alerts, and clear insights, helping us quickly detect downtime and performance issues to keep our websites and services running smoothly. Review Source MK Mostafa K. IT Operations Manager Banking Used the software for: 1-2 years ### "FAB Misr - 26th Jan 2025" January 26, 2025 4.0 We are mostly satisfied with Uptime service Pros Mostly reliable Very fast response to queries Diversity of available checks Cons Faced some issues related to Egypt's probe Review Source KGP Karthik Gupta P. Software Engineer Health, Wellness and Fitness Used the software for: 1-2 years ### "Flexible alert management" March 14, 2025 4.0 It was a good experience as we were able to achieve most of the alerting needs with respect to notifying us for an outage Pros Flexibility of creating checks either through UI or Code helps us manage the alerts with an ease. We can always count on the checks as they alert us for any outages, that too pretty quickly! Cons We notice certain delays in alerts sometimes, and API rate limits are too low when the teams use terraform to manage the checks. Review Source CT Carlos T. CTO Information Services Used the software for: Less than 6 months ### "Great simple status page for SaaS" November 29, 2024 4.0 Pros You can build a status page for a SaaS in minutes and inform about outage s Cons To configure a status page you have first to set up checks and alerts that can be a little bit confusing. Review Source TH Trevor H. Product Owner - LearnBook Information Technology and Services Used the software for: 6-12 months ### "Uptime, everytime" February 11, 2021 5.0 It fills the brief and is very straight forward to us. Pros The software is easy to use and the multi-region monitoring servers is ideal for monitoring our SaaS platform. Cons Nothing to dislike about the software. It does the job well. Reason for choosing Uptime.com No. We use Uptime along with an alternate product as a way of reducing false positives which we found was occuring when we relied on only one monitoring source. Review Source AW Alan W. Web Developer Consumer Goods Used the software for: 6-12 months ### "Uptime is great" April 9, 2020 5.0 excellent, stream-lined Pros It has really saved me when my app melted down. I knew right away thanks to the text messages I got. Cons I have not found any downsides with using this software. Works as intended. Review Source BZ Brandon Z. Web Designer Design Used the software for: 6-12 months ### "Feature rich uptime and RUM" April 22, 2017 4.0 Uptime has a great uptime checking service along with the less common realtime user monitoring (RUM) service. The service could definitely use some polishing, but for the cost, it's really fantastic. There was a problem I ran into where reports couldn't be exported to CSV if you defined a date range. Initially support was great, until they stopped responding. It took months for the issue to be addressed. At one point I left a review on their Facebook page because they had become completely unresponsive. They immediately replied and I was back in touch with support... until they stopped replying again. But in the end it got fixed, and there's nothing else I've had to contact support for! Pros \- Uptime checking with a decently fast interval between checks. - Simple RUM reporting! Cons \- Doesn't seem that RUM is being improved or developed in anyway. - Support can take a while to resolve a bug. Review Source NM Naveed M. Administrator Computer & Network Security Used the software for: Less than 6 months ### "Best monitoring service " February 17, 2021 5.0 excellent, no complains Pros Simple, easy to use best of all excellent pricing. Cons Reliable, full of features, very reliable, fixed SMS number which makes receiving text during off hours while phone is on do not disturb. Review Source DP Debasish P. Website Developer Information Technology and Services Used the software for: Less than 6 months ### "Does what it says" October 19, 2018 5.0 Good experience so far. Pros It does not have a gazillion options, does not let you nuke a small African nation from its control panel, it does best what it should, constantly monitor & notify me when my sites go down, thats it. Cons Nothing that I can think of at the moment. Review Source Response from Uptime.com October 24, 2018 Thank you for the review! Glad to hear you are satisfied with our service. VP Vishwajeet P. Sr Software Engineer Computer & Network Security Used the software for: Less than 6 months ### "Works for most use cases" February 11, 2021 4.0 Pros The automated testing & simulation every defined period is good Cons The timeout limit of 60sec on the transactions was a bit difficult to manage because our testing flow was a bit longer & it wasn't possible to split it into multiple tests. Review Source AF Andy F. Staff Engineer Computer Software Used the software for: 6-12 months ### "Reliable Monitoring with Great Support" October 10, 2025 5.0 Overall, my experience with Uptime.com has been positive. The product is intuitive and easy to navigate, making it accessible even for users new to monitoring tools. Customer support has been highly responsive whenever I've reached out with questions. However, some improvements could be made in notification accuracy to reduce false alerts, and the advanced features could benefit from clearer documentation and tutorials to help users maximize the platform's capabilities. Pros Uptime.com offers reliable monitoring with easy setup and a clear dashboard. The interface is user-friendly and provides real-time alerts that help us stay on top of any issues quickly. Cons Occasional false alerts and advanced configuration can be confusing for beginners. The learning curve for some features could be smoother, and documentation could provide more practical examples. Review Source RM Ramon M. Software Engineer Human Resources Used the software for: 2+ years ### "Simple and powerful!" March 25, 2025 5.0 It's great. It does its job well and help us keep everything up and running and respond quickly when any outage. Pros \- Support requests are taken and resolved quickly. - It is easy to use. - There are several types of checks and customizations. Cons \- URL groups don't accet negative lookup Alternatives considered [AppSignal](https://www.capterra.com/p/173947/AppSignal/) Reason for choosing Uptime.com It had features that Appsignal does not have. Review Source TB Tom B. System administrator Computer Software Used the software for: 2+ years ### "Uptime.com review" January 14, 2025 5.0 Overall we are satisfied with uptime.com Pros We like uptime.com because of its simplicity but at the same time that it is feature rich Cons The prices at uptime.com could be better, at least for phone calls Switched from [Pingdom](https://www.capterra.com/p/131928/Pingdom/) We switched due to pricing and features that we used Review Source JM Joel M. Managing Director Business Supplies and Equipment Used the software for: 2+ years ### "Excellent Service" January 7, 2025 5.0 Excellent service, helpful staff. Would recommend this company. Pros Very helpful staff regarding support.Issue resolved very quickly. Cons There was nothing to dislike, great service. Review Source KH Kathleen H. Founder and CEO E-Learning Used the software for: Less than 6 months ### "Uptime is great!" December 10, 2024 5.0 Pros It was very easy to set up, some other companies that do the same thing make the process pretty confusing, but Uptime was very straightforward. Cons Can't think of anything really. The entire process was painless! Switched from [Site24x7](https://www.capterra.com/p/168192/Site24x7/) too many false alerts with other companies. none here! Review Source MS Mohan S. Security Engineer Security and Investigations Used the software for: 1-2 years ### "Uptime Monitoring Service" October 17, 2024 4.0 Uptime.com is an excellent service with an easy-to-use platform and allows you to monitor everything that is needed for your website availability. Pros Clear concise dashboard that allows you to see everything related to your website and allows you take action prior to any outages. Cons UI could be organized a bit better and allow for a bit more customization. Review Source AM Angelo M. It Abvisor Architecture & Planning Used the software for: 1-2 years ### "High quality but more expensive" August 14, 2022 5.0 Pros Real-time monitoring has been quite accurate. We have compared the tool with other real-time monitoring providers, but uptime has higher performance. Performance metrics and routing help us detect anomalies in the communication between our clients' servers and ours. This is interesting, mainly, because we can know through ping if a server is suffering from a DDoS attack, which has become very common. A very interesting feature, which we have not seen in other providers of this service, is monitoring from a different location. We liked this a lot, because we can choose the best place to hire a service. Cons It is more expensive than other providers. I understand that they have tools that other providers do not have (at least in the published service offer). However, this can be obtained in most cases by contacting the provider and requesting the approximate location where you want the monitoring to take place. Alternatives considered [Better Stack](https://www.capterra.com/p/202150/Better-Stack/)[Uptimerobot](https://www.capterra.com/p/234440/Uptimerobot/) Reason for choosing Uptime.com Performance tests were much better, aesthetics and ease of use prevailed when we recommend it to our customers. Review Source