# CommandCenterHD Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CommandCenterHD the right Digital Signage solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149315/149315/reviews --- CommandCenterHD 4.6 (62) [View alternatives](https://www.capterra.com/p/149315/CommandCenterHD/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CommandCenterHD Ease of use 4.1 Customer Service 4.8 ## Pros and Cons in Reviews CT Catherine T GMHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I didn't have any training from the person before me so I have called the helpdesk a number of times and they have assisted me until completion every time and always have a follow up to ensure everything is running smooth.“ April 9, 2020 CT Catherine T GMHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I really appreciate the customer support.“ April 9, 2020 MB Michael B Senior Associate Athletic DirectorEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “Ease of use, customer service, consistency of the product“ June 16, 2020 CT Catherine T GMHospitality, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Once you get the process down, it's super easy to use. “ April 9, 2020 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sarah M. Communication Specialist Higher Education Used the software for: 2+ years ### "Great platform for campus digital signage" December 4, 2018 4.0 We installed Industry Weapon software across our new college campus, and it's been great. The ability to easily customize content across campus without having to physically go to each display and reprogram it is such a time-saver. The built-in features are great, and the support can't be beat! Pros I love how customizable it is - we have yet to come up with a scenario Industry Weapon can't pull off! Cons It's not the most stable platform I've ever used. Certain displays seem to break randomly and inexplicably. But, it's easy to fix on my own! Review Source Response from Industry Weapon December 7, 2018 Hi Sarah, Thanks for the review! If you're having an issue, we want to know so that our team can look into what is causing your problem. Your account manager will be reaching out to get more details and help figure out your problem. MR Michael R. Senior Support Team Lead Hospital & Health Care Used the software for: 1-2 years ### "Great Customer Service" August 21, 2019 5.0 Pros The software is very easy to use. The support is great. Cons I don't have any issues with this product. Review Source VR Verified Reviewer Multimedia Producer Higher Education Used the software for: 2+ years ### "So Painfully Annoying" January 2, 2020 1.0 Pros The only pro is that the customer support is actually good. They solve most of the problems that arise. And trust me they will arise. Cons There's too many specific reasons why this is a horrible software, but I'll try to keep it more generalized. Essentially this software was not designed for the user. It was designed by tech guys who understand it because they're tech guys. When real-world applications are needed, the support team agrees that certain features should be included but do nothing about it. I only use this because the company I work for has a contract with Industry Weapon. If I had the choice, I was chuck this software into a 1990's website. (Because it's so behind the times. Get it?) Review Source VR Verified Reviewer Director of Communications and Marketing Oil & Energy Used the software for: 1-2 years ### "Internal Communications: Benefits and Set backs" November 6, 2018 4.0 Benefits overall out way the bad. I would love to see new videos of how to do certain things, more technical things, than are currently displayed. A walk through video would also be nice instead of the shortened videos that are currently shown. Pros I love the ease in which slides can be added/deleted from rotation. The ease of adding new users and templates to the main hub is amazing. The image quality and resolution is also amazing when viewing on tv and the quality does not distort. Cons How hard template manger is to create. It is challenging to have the whole team set a digital template when reviewing items. It is also hard to create functional ideas without having exact specifications. Another set back is how difficult it is to manage the sizing of media inside of Command Center. Review Source Response from Industry Weapon November 13, 2018 Hi there, it sounds like we need to get you better access to training materials! https://training.industryweapon.com/ is a great place to start. We have more in-depth training materials within the "I'm New to CommandCenterHD" section. In particular outlining your options to re-size media like you would in a WSYWIG editor such as Powerpoint. Bottom line, we want to make sure you get access to the training you need. Our email address is included in this response, please let us know availability for a call to review further. Thanks! VR Verified Reviewer Logistics Analyst Farming Used the software for: 6-12 months ### "Wonderful Product with Amazing Support" October 15, 2018 5.0 Using IW we have been able to share our progress against goals with Management and our team as well as keep people up to date on potential issues. It has been a wonderful way to keep everyone on the same page. Pros The overall simplicity of the software has made it something that we not only use for our department, but have become proponents of to others throughout our company. Having a simple web interface to upload content to every TV on site, as well as the ability to tailor content to each audience is stellar. Additionally, any issues we have had were handled quickly and in a timely manner by the IW technical team. Cons Haven't really run into any major cons. The inability to run multiple RSS feeds has come up once or twice, but wasn't a major impact. We had a problem with a player updating causing one of our displays to be down for several days, but the technical team worked on it and sent out a drive with the updated software which fixed the problem. Review Source Kristi C. Assistant Director of Marketing and Communications Entertainment Used the software for: 2+ years ### "Great Customer Service" April 5, 2019 5.0 We are planning to add a social media wall to our digital signage and recently discovered that CommandCenterHD has an app called Social Buzz to seamlessly integrate this social media wall with our current promotional videos we are running. They have been great to work with and willing to get us the best options for our needs. Pros We are a small department at a larger university. The university as a whole uses CommandCenterHD across campus to control all digital signage. Our department (performing arts venue) uses it to control our promotional televisions in the lobby and box office. The software is simple to navigate with nearly instant playback after changes are made. We are very impressed with the ease of use and the customization it allows. Cons It is not mobile friendly when you are trying to update your digital signage on a mobile device or iPad. The dashboard is only 100% functional on a desktop computer. Review Source Response from Industry Weapon May 14, 2019 Thanks for your feedback Kristi! Excited to see the amazing things Ball State does with Social Buzz! VR Verified Reviewer Food Service Manager, Marketing Champion Retail Used the software for: 1-2 years ### "CommandCenterHD review" December 7, 2018 5.0 The customer service is excellent! I do have problems with the software but I don't mind talking it though with our customer rep. or the help line. Pros The customer service is excellent. Anytime I have a question or need help, customer rep. is quick to respond. He is extremely helpful and informative. Always a pleasure to work with. Cons I sometimes find that my screens don't connect to the website. I find this frustrating. We have two screens that are set up on a different website than our other ones which can be annoying. Review Source Response from Industry Weapon December 10, 2018 Hi there, would you be free for a call with our customer service team this week? Your company name was hidden and we'd like to look into your comment regarding your screen set up. You can respond to this message or email accounteam@industryweapon.com to schedule. VR Verified Reviewer Operations Administrative Assistant Oil & Energy Used the software for: 6-12 months ### "Amazing Application" November 12, 2018 5.0 I very much like having one place to keep all of our employees up to date with the on goings of our company. It's nice to have somewhere they can go to get information without having to log in to a computer. Some of the features are a bit "clunky" and somewhat difficult to get used to but the customer support is far above and beyond any other that I have dealt with. They make sure you get what you need out of the application in a VERY timely matter and that you fully understand how to use the system. Pros The amount of information content I am able to display for the staff that does not have regular access to a computer. Very easy to manipulate each template, campaign, and channel to be something that people will want to look at. Cons Some of the features can be a bit difficult to use at first. However, the customer support is incredible so they will get you through any issues you have. Review Source Rodger Zodas B. Lead Designer Hospital & Health Care Used the software for: 1-2 years ### "Easy to Use Communication Automation Tool" November 7, 2018 5.0 Our company has utilized CommandCenterHD for years and continues to implement it in our offices as our company expands. Pros The span of features and simple application makes this a scalable tool for any size communications plan. Cons I wish it was easier to see the full schedule of ads playing all at once. Review Source Marc B. Director for IT Infrastructure and Senior Network Engineer Higher Education Used the software for: 2+ years ### "CommandCenter HD in Higher Ed" October 15, 2018 5.0 We have a number of departments that was to provide signage to our student body and staff. Some are very selective about content. They are able to customize their templates and provide the experience they needed. Even to get assistance from IW to assist in getting a live feed to appear in part of the display Pros The software once familiar with it, is intuitive, delivers as expected and the support is excellent. Cons We had a bit of an issue with multiple users using the same account, and deleting parts of a template. Having an archive that was easily accessible would have saved some time restoring. Review Source KE Kelly E. Marketing Manager Consumer Services Used the software for: 2+ years ### "Best Customer Service in the Game" September 20, 2018 5.0 I'm not tech-savvy by any stretch of the imagination, but I was able to learn the software with very little effort. The people of Industry Weapon are the sweetest, most patient vendors around. I never feel awkward reaching out to them with any question or concertn. They also never charge for training or support, which rocks! Pros CommandCenterHD is a simplified platform with endless possibilities. Once you understand where to go within the software, you can do whatever you want. Unlimited users with admin level abilities is another fantastic feature. Cons I wish it could autocorrect my terrible design skills, because I'm no designer. Review Source RR Ryann R. Marketing Coordinator Think Tanks Used the software for: 6-12 months ### "Command Center Review" October 16, 2018 3.0 Pros The support teams are always very quick to assist and the platform works as it should/is promised Cons Some of the apps are clunky and hard to work with ApproveIT, scheduling and features could be made easier with use of drop-down menu etc. Review Source AC Angela C. Creative Services Utilities Used the software for: 6-12 months ### "Cumbersome, slow response customer support time" November 6, 2018 3.0 We wanted to be able to show different content to different office locations across the country. While this does work for that purpose, it's been difficult to get it to that point. Our contractor working with Command Center/Industry Weapon, Sharp, has been painful to liaise with and if you can avoid working with them, I would. Pros The ability to create slides within the interface. Cons The clunkyness of the interface and tediousness of things constantly breaking. Review Source SL Sharon L. Communications Strategist Government Relations Used the software for: 1-2 years ### "Easy to Use" August 5, 2019 5.0 Easy to use. Great support. Pros This software was very easy to use. It was definitely a quick learn. Cons Working directly in the software has its creative limits. But the ability to upload completed graphics from other programs is super easy and handles the issue quite well Review Source IJ Iris J. Secretary Education Management Used the software for: 2+ years ### "Media - Channels HD" December 12, 2018 5.0 At first I had a hard time understanding it but then getting support was easy and very detailed. Pros Easy to use and great support. When they help they do it promptly and all always follow up. Cons When I first logged on it was hard to navigate without customer support. After that with help it was easy. Review Source AO Annette O. Dir of Relationship Development Financial Services Used the software for: 6-12 months ### "Much easier than other systems" November 6, 2018 5.0 love it and use it to operate all signage at all locations Pros Ease of use and work flow make it very simple to update slides Cons It's easier to create content and upload as media versus designing on the site Review Source aP anushasai P. Programmer Analyst Government Administration Used the software for: 1-2 years ### "MCC" December 14, 2018 3.0 Pros Its easy and more User Friendly Software, Customer Service was good. But, need to improve in working on the issues ASAP Cons Any software or Template updates need to be notified to the customer. Review Source Response from Industry Weapon December 18, 2018 Very sorry to hear that your experience with issues was less than stellar. A member of management will be reaching out to you to understand how we could have made this experience a 10. TH Tim H. Senior IPT Engineer Medical Devices Used the software for: 2+ years ### "Great system and software" September 20, 2019 5.0 Had a good experience so far, good support and installing the units is simple enough. Pros Easy of use once you get used to some of the terminology. Cons Some terminology needs explaining on first use Review Source AS Ariel S. IT Manager Chemicals Used the software for: 2+ years ### "CommandCenterHD Review" November 15, 2018 5.0 Overall using CommandCenterHD has been a joy to use and we are able to communicate and market through our display. Pros What I like most is being able to seamlessly create presentations and display them. The support is also great when there are issues. Cons Some error messages could be more descriptive for resolution without the need for support. Review Source TB Tameka B. Facilities Coordinator Real Estate Used the software for: 2+ years ### "Great Software" October 15, 2018 5.0 They are very helpful and the software is wonderful Pros It is easy to get our information on the TV for other colleague to see. Cons There is nothing that I like least about it. Overall it is a great software. Review Source RC Robert C. General Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Can't wait to begin using" October 17, 2019 5.0 N/A Pros What information it could provide to our membership about current, future, and past activiites. The fact that we can easily change content ourselves. Cons N/A since we haven't had any issues yet. Reason for choosing CommandCenterHD N/A Review Source AM Amanda M. Marketing Communications Manager Information Technology and Services Used the software for: 2+ years ### "Essential Tool for Internal Comms " July 31, 2019 5.0 I would just like to add that their customer service is the best. We recently had our graphic designer who managed our industry weapon leave CNSI. So, I have had to pick it up. \[SENSITIVE CONTENT HIDDEN\] has been proactive, friendly, responsive, and helpful. From the technical side, we rarely have a display issue. When we do, it is resolved in <30 minutes. They really take care of their clients. Pros The ability to customize our displays by location and even down to the device. For example, we have six TVs in our main building. We can run campaigns only on certain floors. We do this when we have certain guests coming or team-specific events. The customization piece along with being able to pre-set the schedules for our campaigns are great features. Cons It took me a little while to figure out the difference between a device, channel, and campaign. But the customer service rep explained it really well: Device = TVs in different rooms of the house Channel = Netflix, Amazon Prime, YouTube Campaign = The Show that plays You get to choose all of the above--what your viewers watch, on which channel and which TV. Reason for choosing CommandCenterHD Cost, compatibility, functionality (i.e., different displays for different locations) Review Source CW Chantal W. Senior Manager, Communications Utilities Used the software for: 2+ years ### "These Folks Know Their Stuff" July 24, 2019 4.0 Pros Command Center HD and the industry weapon team comprise the best solution that's out there for digital signs and visual communications delivery. I looked at other vendors, both at my current company and at a previous company. The software is terrific but the star of this solution is the support. The IW team has been there for me over and over. If I can't figure out exactly how something works, they are here for me. If I have trouble with how to upgrade the OS, they are here for me. I rely on this team to enable me to deliver a stable solution and they deliver. Cons I can't think of anything I like least. I sometimes have challenges just based on the fact that I don't use the software every single day, but again -- the support team is always there to answer my questions. Review Source Response from Industry Weapon July 25, 2019 Thanks for the kind words Chantal! We love working with you and the Sensus team as well! VR Verified Reviewer Global Account Manager Real Estate Used the software for: 2+ years ### "Perfect Enterprise Solultion!" October 16, 2018 4.0 CCHD allows us to address our digital marketing needs from the simplest of internal messaging, to the most creative of client facing content in a single platform. From a single screen in a hallway to some of our multiscreen video walls, we can use the same solution and control it centrally. Pros The structure and work flow of the software makes it very easy for our graphic designers and admins alike, to use this in a day to fashion that suits their specific needs. The learning curve is small and with the ongoing free training, it allows our users to get comfortable with the software and its features, as they need them. Cons This is not really so much a negative, as just a reality with a software tool that is expansive, as CCHD is. For some users, they get initially overwhelmed at the capability and can get scared to dive in. This is where we point to the training to help get them over their fears. Review Source ES Eric S. IT Manager Plastics Used the software for: 1-2 years ### "CommandCenterHD with Embedded LG Players" January 29, 2019 3.0 CommandCenterHD is good. The platform is great, the content is great, using it is pretty easy for the users. Pros It has a lot of features for making content. Support does a good job helping end users with their content. Support is responsive. Cons The embedded LG Series E player has been super problematic. Our players go offline often. The fixes from support are often limited because they are waiting on fixes from LG. One fix seems to lead to another fix. Feels like we are often going in circles trying to get the embedded players in the TVs stable. Support does their best to help, but there are often not any quick answers and we have a lot of downtime. This link: https://www.industryweapon.com/digital-signage-solutions/why-industry-weapon#devices Markets the embedded players are easy to support and that has not been the case for us. Support 4 TVs with this players and trying to keep them online has cost us many hours of lost productivity internally. Review Source Response from Industry Weapon February 14, 2019 Eric, Appreciate your review and glad that you love the content and usability. That said, very sorry about the hardware issues you've experienced. We are working with the manufacturer to resolve your issue as soon as possible. Similar Products Featured