# CMDBuild Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CMDBuild Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more. Source: https://www.capterra.com/p/149326/CMDBuild --- # CMDBuild Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CMDBuild ## What is CMDBuild? CMDBuild is a robust, customizable and extensible solution. CMDBuild is not only a Modeling Environment for CMDB applications, it manages Configuration Items and their conditions of use within the entire asset life cycle: processes, business rules, documents, reports, geo-references, interoperations with other systems, etc. CMDBuild READY2USE is a pre-configured version of the CMDBuild basic environment, dedicated to the IT Governance management and following ITIL best practices. ## What is CMDBuild used for? [IT Asset Management](https://www.capterra.com/it-asset-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €0.01 Per Feature, One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CMDBuild?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.openmaint.org&name=CMDBuild) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CMDBuild 4.3 (13) VS. [4.7 (288)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price €0.01 Per Feature, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (13) Ease Of Use 4.7 (288) Value For Money 4.6 (11) Value For Money 4.6 (273) Customer Service 4.8 (9) Customer Service 4.7 (278) ## CMDBuild alternatives [4.7 (138)](https://www.capterra.com/p/136727/Reftab/reviews/) Starting price $31.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (448)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (480)](https://www.capterra.com/p/181954/Iru/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/149326/CMDBuild/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Asset Tracking 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Inventory Management 4.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Access Controls/Permissions 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Capacity Management 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Monitor service demand and performance to plan for adequate resources that meet business needs Compliance Management 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Configuration Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services CMDBuild 58 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Scan barcodes to ensure accurate pricing and label tracking Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Private online space that lets businesses securely share documents and provide information access to clients Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps A chronological record of actions or occurrences within a network, software, or process Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Observe and track the demand, usage, progress or quality of a system, product, or user Install software updates and bug fixes remotely Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Access work applications remotely, for when working away from the office and/or traveling View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Manage all supplier data and operations Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (13) 4.5 Based on 13 reviews ## Pricing Value for money 4.6 (11) Free Trial Free Version Basic €0.01 Per Feature,One Time Value for money 4.6 (11) 4.6 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (9) 4.8 Based on 9 reviews ## User reviews Overall rating 4.3 Based on 13 reviews Filter by rating 5(5) 4(7) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MD Michele D. SysAdmin Insurance ### "Great flexible and customizable tool for asset inventory" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 14, 2023 Overall, CMDBuild is a very flexible and fully customizable solution for keeping track of your assets and to even create custom dataflow and alerts. The data model on which is it build is extremely customizable, so that you can really achieve a fully tailored made solution for your company. The support is also very friendly and responsive. Pros CMDBuild is built on top of of a Postregres database that gives you incredible flexibility. Some features, e.g. version history of the changes on a single field level, are included out-of-the-box. Cons The GUI can be sometimes overwhelming given the huge amount of information that is sometimes displayed. It can all be customized, although it requires some time. Reasons for choosing CMDBuild It is opensource, moreover the support took care of the installation and provided us also with some support hours. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Nils P. IT-Administrator Electrical/Electronic Manufacturing ### "Good all in one Solution" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 7, 2022 Pros It got nearly all features that you want from a solution like this. Cons No Autodiscover of clients and Software. License-Managment is quite painful this way. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PV Pon Vijaya Raghavan J. Architect Software Information Technology and Services ### "Simple and Easy to configure" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 June 18, 2021 Pros Easy to start-with, understanding the product is simple. To much expertise is not required to work with the product. Cons UI feel outdated. Not aligning with the current trend. Reports can be more detailed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IK Igor K. Manager Industrial Automation ### "Use and setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 13, 2021 As a free user, it meets all the requirements I expected from it. For deployment in larger companies, it is definitely necessary to choose the paid version with technical support. Pros The software has a wide range of customization options. Possibility to solve any processes in the company. The user interface is excellent after update. Cons Requires relatively deep knowledge of the correct program settings. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AW Audun W. Web developer Information Technology and Services ### "Excellent data model" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 April 12, 2021 We set up our own custom data model in CMDBuild. Expanding and changing it has been very easy. Pros The data model is incredibly flexible, fast and easy to set up. Cons A little hard to install if you are not familiar with it. Documentation on more advanced concepts are a little bit lacking, like how to set up your own context menus, forms, dashboards, advanced views and reports. Switched from [moinAI](https://www.capterra.com/p/204798/moin-ai/) [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel did not have the relations, had no real multi user support and was prone to errors. Moinmoin also doesn't have an easy way to set up relations and is hard to use if you don't know markdown and wiki syntax. Alternatives considered [SysAid](https://www.capterra.com/p/107225/SysAid/) [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reasons for choosing CMDBuild It's free and open source, much more flexible and makes it easier to make your own data model. It also doesn't come bundled with a lot of other bloated software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HS Hendra S. Engineer Information Technology and Services ### "creating an application in cmdbuild does not have to be a programmer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 April 9, 2021 my experience using cmdbuild was so good. although my basic is informatics, but I am not very good at programming, this cmdbuild makes it easy for me to build asset management applications without having to understand more deeply in programming Pros what I like the most about cmdbuild is that I only need to configure it to create an asset management application. no need to be programming. just do the configuration so I can design the asset management application according to what I need. Cons What did I least about this software is that when I want to display a dashboard that matches my data, I have to first create a function in postgresql. The sample function provided from cmdbuild already exists, but it should be reproduced so that it can be used without having to create your own function. Alternatives considered [ArcGIS](https://www.capterra.com/p/93333/ArcGIS/) Reasons for choosing CMDBuild because cmdbuild is open source, and also uses other open source components like apache tomcat, alfresco, jasper reports etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Technical lead Information Technology and Services ### "Good asset management tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 4, 2020 Good Asset management tool Pros It is "Opensource".. Database modeling, workflow, connectors for external systems all in one product and most important thing is we can track the complete life cycle of the asset Cons There is scope of improvement in user interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CV chris v. director Information Technology and Services ### "Flexible solution for storing a wide variety of company data" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 24, 2019 The new 30/3.1 versie is very usable already but regularly bugs need to be fixed. New bugfix versions are release often. I am very pleased with the helpdesk: they are reponsive and helpfull, also they communicate with the developpers to get annoying bugs fixed quickly. Pros It is very easy to create forms with related database tables. Also the relationship between de tables may be defined in an easy way. The software is very flexible and customizable. I have not used half of all options. Cons Documentation is always a problem. Although quite some documentation is available, it lacks concrete instructions on how to get complex matters working. Reasons for choosing CMDBuild Being an Open Source product is a big plus to us. We gladly pay for the good supportdesk. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sebastiano M. Researcher Architecture & Planning ### "Fully customisable" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 15, 2019 It is a very powerful instruments, with many options for connecting BIM and GIS servers Pros It is customisable and up to date. Many possibilities of integrating third-party software. Cons Maybe not so easy to use (in administration mode and during customisation) at the beginning. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Ali A. Partner Computer Software ### "CMD Build" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2019 Pros Easy to use and andrestand the workflow. Script with relations and cardinality. Cons Even though, I understand and love the use of technical verb as "Cardinality". I think it could be better to have a much neutral use of words for general users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149326/CMDBuild/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)