# CMDBuild Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about CMDBuild Software - reviews, pricing plans, popular comparisons to other IT Asset Management products and more.

Source: https://www.capterra.com/p/149326/CMDBuild

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# 

 CMDBuild Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

CMDBuild

## What is CMDBuild?

CMDBuild is a robust, customizable and extensible solution. CMDBuild is not only a Modeling Environment for CMDB applications, it manages Configuration Items and their conditions of use within the entire asset life cycle: processes, business rules, documents, reports, geo-references, interoperations with other systems, etc. CMDBuild READY2USE is a pre-configured version of the CMDBuild basic environment, dedicated to the IT Governance management and following ITIL best practices.

## What is CMDBuild used for?

[IT Asset Management](https://www.capterra.com/it-asset-management-software/)[IT Management](https://www.capterra.com/it-management-software/)[IT Service](https://www.capterra.com/it-service-software/)

Overall rating

Based on 13 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

€0.01

Per Feature, One Time

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### CMDBuild

4.3 (13)

VS.

[4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/)

Starting Price

€0.01

Per Feature, One Time

Starting Price

$129

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.6 (13)

Ease Of Use

4.6 (443)

Value For Money

4.6 (11)

Value For Money

4.6 (399)

Customer Service

4.8 (9)

Customer Service

4.5 (411)

## CMDBuild alternatives

Highest Rated

[4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/149326/CMDBuild/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Asset Tracking

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Inventory Management

4.0 (4)

75.00% of 4 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Access Controls/Permissions

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Capacity Management

4.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Monitor service demand and performance to plan for adequate resources that meet business needs

Compliance Management

4.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Configuration Management

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Identify component attributes like servers, hardware, software, and manage relationships across all services

CMDBuild 58 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Scan barcodes to ensure accurate pricing and label tracking

Monitor service demand and performance to plan for adequate resources that meet business needs

Track and monitor efficient handling of all changes/transitions

Private online space that lets businesses securely share documents and provide information access to clients

Track and manage adherence to policies for any service, product, process, or supplier

Track and report regulatory data to either internal management or external stakeholders

Identify component attributes like servers, hardware, software, and manage relationships across all services

Track, store, and access client contracts or licenses

Process to track, record, and analyze expenses that occurred over the entire duration of a given project

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

A chronological record of actions or occurrences within a network, software, or process

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Managing inventories and tracking changes to hardware and software configurations

Monitor the movement of one or more IT assets throughout the organization

Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Track and organize the number of licenses available to the organization

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Observe and track the demand, usage, progress or quality of a system, product, or user

Install software updates and bug fixes remotely

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Plan and coordinate all the resources, costs and time needed to execute assignments

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Access work applications remotely, for when working away from the office and/or traveling

View and track pertinent metrics to find patterns and gain insights from data

Review, approve and cancel requests for goods/services to be purchased

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Set and monitor service level agreements to ensure timely response and resolution

Allow users to access multiple services after entering their login credentials once

Manage all supplier data and operations

Allow customers/users to submit support queries and service requests

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.5 (13)

4.5

Based on 13 reviews

## Pricing

Value for money

4.6 (11)

Free Trial

Free Version

Basic

€0.01

Per Feature,One Time

Value for money

4.6 (11)

4.6

Based on 11 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (9)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (9)

4.8

Based on 9 reviews

## User reviews

Overall rating

4.3

Based on 13 reviews

Filter by rating

5(5)

4(7)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MD

Michele D.

SysAdmin

Insurance

### "Great flexible and customizable tool for asset inventory"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

December 14, 2023

Overall, CMDBuild is a very flexible and fully customizable solution for keeping track of your assets and to even create custom dataflow and alerts. The data model on which is it build is extremely customizable, so that you can really achieve a fully tailored made solution for your company. The support is also very friendly and responsive.

Pros

CMDBuild is built on top of of a Postregres database that gives you incredible flexibility. Some features, e.g. version history of the changes on a single field level, are included out-of-the-box.

Cons

The GUI can be sometimes overwhelming given the huge amount of information that is sometimes displayed. It can all be customized, although it requires some time.

Reasons for choosing CMDBuild

It is opensource, moreover the support took care of the installation and provided us also with some support hours.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

NP

Nils P.

IT-Administrator

Electrical/Electronic Manufacturing

### "Good all in one Solution"

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

February 7, 2022

Pros

It got nearly all features that you want from a solution like this.

Cons

No Autodiscover of clients and Software. License-Managment is quite painful this way.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PV

Pon Vijaya Raghavan J.

Architect Software

Information Technology and Services

### "Simple and Easy to configure"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

June 18, 2021

Pros

Easy to start-with, understanding the product is simple. To much expertise is not required to work with the product.

Cons

UI feel outdated. Not aligning with the current trend. Reports can be more detailed

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IK

Igor K.

Manager

Industrial Automation

### "Use and setup"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 13, 2021

As a free user, it meets all the requirements I expected from it. For deployment in larger companies, it is definitely necessary to choose the paid version with technical support.

Pros

The software has a wide range of customization options. Possibility to solve any processes in the company. The user interface is excellent after update.

Cons

Requires relatively deep knowledge of the correct program settings.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AW

Audun W.

Web developer

Information Technology and Services

### "Excellent data model"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 12, 2021

We set up our own custom data model in CMDBuild. Expanding and changing it has been very easy.

Pros

The data model is incredibly flexible, fast and easy to set up.

Cons

A little hard to install if you are not familiar with it. Documentation on more advanced concepts are a little bit lacking, like how to set up your own context menus, forms, dashboards, advanced views and reports.

Switched from

[moinAI](https://www.capterra.com/p/204798/moin-ai/)

[Microsoft Excel](https://www.capterra.com/p/176574/Excel/)

Excel did not have the relations, had no real multi user support and was prone to errors. Moinmoin also doesn't have an easy way to set up relations and is hard to use if you don't know markdown and wiki syntax.

Alternatives considered

[SysAid](https://www.capterra.com/p/107225/SysAid/)

[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)

Reasons for choosing CMDBuild

It's free and open source, much more flexible and makes it easier to make your own data model. It also doesn't come bundled with a lot of other bloated software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HS

Hendra S.

Engineer

Information Technology and Services

### "creating an application in cmdbuild does not have to be a programmer"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 9, 2021

my experience using cmdbuild was so good. although my basic is informatics, but I am not very good at programming, this cmdbuild makes it easy for me to build asset management applications without having to understand more deeply in programming

Pros

what I like the most about cmdbuild is that I only need to configure it to create an asset management application. no need to be programming. just do the configuration so I can design the asset management application according to what I need.

Cons

What did I least about this software is that when I want to display a dashboard that matches my data, I have to first create a function in postgresql. The sample function provided from cmdbuild already exists, but it should be reproduced so that it can be used without having to create your own function.

Alternatives considered

[ArcGIS](https://www.capterra.com/p/93333/ArcGIS/)

Reasons for choosing CMDBuild

because cmdbuild is open source, and also uses other open source components like apache tomcat, alfresco, jasper reports etc.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Technical lead

Information Technology and Services

### "Good asset management tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

January 4, 2020

Good Asset management tool

Pros

It is "Opensource".. Database modeling, workflow, connectors for external systems all in one product and most important thing is we can track the complete life cycle of the asset

Cons

There is scope of improvement in user interface

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CV

chris v.

director

Information Technology and Services

### "Flexible solution for storing a wide variety of company data"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 24, 2019

The new 30/3.1 versie is very usable already but regularly bugs need to be fixed. New bugfix versions are release often. I am very pleased with the helpdesk: they are reponsive and helpfull, also they communicate with the developpers to get annoying bugs fixed quickly.

Pros

It is very easy to create forms with related database tables. Also the relationship between de tables may be defined in an easy way. The software is very flexible and customizable. I have not used half of all options.

Cons

Documentation is always a problem. Although quite some documentation is available, it lacks concrete instructions on how to get complex matters working.

Reasons for choosing CMDBuild

Being an Open Source product is a big plus to us. We gladly pay for the good supportdesk.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SM

Sebastiano M.

Researcher

Architecture & Planning

### "Fully customisable"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

July 15, 2019

It is a very powerful instruments, with many options for connecting BIM and GIS servers

Pros

It is customisable and up to date. Many possibilities of integrating third-party software.

Cons

Maybe not so easy to use (in administration mode and during customisation) at the beginning.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Ali A.

Partner

Computer Software

### "CMD Build"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 12, 2019

Pros

Easy to use and andrestand the workflow. Script with relations and cardinality.

Cons

Even though, I understand and love the use of technical verb as "Cardinality". I think it could be better to have a much neutral use of words for general users.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/149326/CMDBuild/reviews/)

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