Robly

4.5 / 5 247 reviews

Who Uses This Software?

All the features you want, none of the extra cost. Robly is perfect for beginners and experts alike.


Average Ratings

247 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
    See pricing details
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Robly
  • www.robly.com/
  • Founded 2012
  • United States

About Robly

Robly is a leading innovator in email marketing and marketing automation. Boost your open rates by up to 50% using our proprietary OpenGen and Robly AI technologies. Robly's signature Exit-Intent technology is proven to grow your email list up to 4 times faster than traditional signup forms. Use our A/B and multi-variant testing to optimize open and click through rates. Our design team will build you a free custom, mobile-responsive template and have you up and running in one hour.


Robly Features

  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

Robly Reviews Recently Reviewed!


It's a good platform with professional emails, simple to use with a learning curve.

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The website is easy to navigate. Robly made us a personalized email template for branding that coincides with our website appearance. It's a good value, especially when paying annually. Robly occasional sends offers for account credits. The reporting and tracking is good and easy to interpret. Their A/I delivery system sends emails at times most likely to be opened per recipient's history. The design program is fairly simple to use, but it took time and some customer service chats to really get the hand of it as new users. The emails look very professional and are easy to archive.

Cons: We would love to be able to drag content around and automatically create sections, borders, etc.. It took my team a while to learn the program, and the process can be time consuming when constructing a detailed newsletter. There's also no "undo" feature. Instead, you revert to the version that was saved 1 minute ago, 10 minutes ago, and so on. That part is frustrating because you waste a lot of time just clicking around. Also, the ability to edit image sizing is limited. We're happy with the program overall, but it could be improved for smoother, more efficient use.

Inexpensive, easy to use, and let's us do what we need to do

Feb 10, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We send out a weekly e-newsletter with many links to articles on our website. Robly makes it easy to create our calendar on the website, then copy and paste it - with its links intact - into our e-newsletter. Something our previous, more expensive service could not do.

Cons: I can't always get the formatting exactly the way I would like. Perhaps if I spent more time working on this, but always trying to meet a deadline!

Simple and Straightforward

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The set up was painless, especially having a team member set up a template to match our website. The templates look great and the editing is very user friendly.

Cons: There could be more customization of templates, but I know in order to keep it so user friendly, there will be sacrifices there. Adding and using images is a little clunky, but it certainly gets the job done.

Way of Working as other software-

Jan 20, 2018
3/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Robly has benefited me a lot because I have managed to carry out clean campaigns with a high degree of design and with very graphic explanations.

Pros: I really like Robly because it does not have the same way of working as other software dedicated to Email Marketing, with Robly it works in a more convenient and much more appropriate way, I can easily apply different designs to the Emails that I want to make and completely change the country they use, in another way I can also apply different designs of work campaigns.

Cons: I do not like that Robly does not have an exact version of PC that can be downloaded and thus make the work more feasible and faster. I would like Robly to design a PC software that will diversify into the devices it supports for its use, so that it can work more comfortably and from multiple sources.

Exceeds the functions.

Jan 19, 2018
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Robly has helped me a lot, previously I had problems with Email using other software, Emails took a long time to reach the client and the delay caused us to lose a lot, since I used Robly I had very good progress.

Pros: I like Robly because it exceeds the functions of many software, there is much more diversity, I would even say that Robly greatly exceeds Constant Contact, using Robly is a way to make Emails and comply with Marketing in a simple and fast way Without making so much effort, Robly is perfect and I hope it stays that way.

Cons: I do not like the prices of Robly, at first I did not touch another and had to pay the high prices, but I think they should lower the rates, the last plans with more access and more benefits to the program exceed.

Very easy to use in Robly!.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Robly is a very appropriate software for business use, it has helped me a lot to distribute Email in a fast way on the products that I promote, it is excellent and it gives me a good stability in its platform.

Pros: Robly is very easy to use, with just a couple of design steps in the Email, you'll have it ready with a nice design and colors that personalize it in a better way. Since I started using Robly I realized how easy it is to promote my products by sending Email.

Cons: I do not like the prices of Robly, they are very high and do not allow access to promotions or plans that unlock many of the functions necessary for a full use of the program, I would like to lower prices or adapt them to a better rate so allow many users to buy them.

Fast and quick email

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The way to make the Emails to send automatically is quite outstanding, it allows you follow a series of steps and you will obtain an Email with very good design, plus without needing to use quite complex methods.

Cons: Sometimes you need extra client section for gathering data.For that reason adding new templates would be more appreciated.

Very nice program for creating my newsletters

Jan 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall, I find Robly to be a useful program that I will continue to use

Pros: The first thing I noticed is how easy the program is to use There are plenty of useful tools to make your work unique I am impressed that the program is not overly priced

Cons: It would be nice if there were a few more templates in particular fields I had a hard time finding newsletter made in the past

Capterra-loader

Easy to use, great final product!

Jan 11, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: it's easy to create an enewsletter and have stunning results. The templates are pretty good but I usually just make my communications from scratch!

Cons: I one have one issue; organizing photos and uploading photos in the file upload tab. Uploading photos doesn't always work and once you've uploaded the photo you can't make folders and organize the files by dropping them in etc. It should be a bit easier to use and organize adding and uploading photos to your communications.

Overall: Easy to use, WAY better support than other products I've used in the past!

More features than Constant Contact and a better price

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I was looking for more AI and Robly has just that. Resending emails to those that haven't opened them has always been a manual job when using Constant Contact, but the developers at Robly figured out how to do it with a click of a button. Love it!

Cons: Can't find a con just yet! There's potential for cons is they go the way of Constant Contact and charge more for what they've always provided, but I hope that doesn't happen.

Easy to use, still some bugs, customer service is great always very helpful, overall happy

Jan 04, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: customer service is good and generally robly is mostly easy to use. simple photo uploading and linking.

Cons: sometimes bugs cause editing problems. save & exit then come back to campaign and its fine. just a little annoying. would like to be able to link videos

Excellent!

Jan 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.... simple drag n drop editor. Pre-programming is a breeze and the auto-gen feature is fantastic!

Cons: Not able to embed video directly.... this is a HUGE downer! It's a real deterrent for readers to have to exit their email client to view the video... the view rate and open rate would be considerably higher if the video could be directly embedded.

They are doing a nice job!

Dec 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I and my company have been using this OpenGen software for our newly created campaign.It is amazing how we found many customers within one month.Autoresponse feature does very well and never left any customers without response.

Cons: I would probably say mobile application seems way behind than web application.Sometimes notifications did not pop up on my phone screen despite the fact that I made them on.

Thank you Robly

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Robly has saved Keep Punching, a non-profit organization time and money! They have assisted our volunteer team every step of the way from setting up my account to sending out all of my mailings. Robly keeps my mailing lists up to date and in perfect order. I appreciate the Robly team's support!!!!

Cons: The Robly team set up a newsletter template for me to use, but I have a difficult time adding photos where I want them. The program takes practice to use, but the support team is there to help every step of the way.

Reliable and Trustworthy

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Robly did amazing job in recent weeks for our company.We got back response from almost all sending emails.Their help center always ready to reach you out.Unexpectedly,third level country's email marketing campaign seems working with this software.

Cons: Nothing I can add here related to features unless pricing. Also,they do not try to discount teachers and students :)

Highly recommend Robly.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There are a number of templates to choose from and they are easy to find. Also, the cost to use is better than anything else!

Cons: Robly could be a little bit more user friendly as sometimes I have a hard time remembering certain steps. However, help is available!

Robly makes our email marketing work easier

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It makes easy to communicate with our future customers and our existing clients, and it gives us great opportunity to work more effectively about internal and external customers, getting responses is more easy with using Robly. We are using Robly mainly for supply registrations for our groups. It is also useful for sharing new events. It's can be suit perfectly for every company.

Cons: Personalization of outgoing emails would be perfect. I would like to see more text font styles and flexible templates and better design to work. Overall interface is friendly, but they never changed its design. And customer support needs some updates.

Robly Review

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Robust features. Meets Canadian requirements. Great customer service. They offer a service and do not nickel and dime you. They care about their customers.

Cons: I would like to see an automatic birthday feature to send out personal automatic birthday emails. Basically a set and forget.

Ideal for small businesses

Dec 06, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Robly has been great for our small company. For a reasonable price, it allows us to easily duplicate and edit campaigns, auto-generate second emails to contacts who didn't open it the first time around, and analyze our email campaigns, which I love.

Cons: I wish it allowed for a little more layout and design flexibility, but its simplicity makes it easy for almost anyone to use.

Works Great for Our Nonprofit!

Dec 05, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We use this for The Junior League of Boca Raton and for our use and budget it works great! I also used it a boutique agency I worked for and it was great for our company newsletter and for some of our clients too. I think it is much better than Constant Contact.

Pros: Compared to competitors, the interface is much easier to use. I feel that the templates they provide give great options and I believe for a small fee they will design a custom template for your organization/business which is totally worth it. The OpenGen feature is pretty unique and haven't seen anything like it on other e-marketing programs. It allows you to re-send the same email (even with a new subject line) to those that did not open it the first time. It greatly increases open rates and click-through rate. Overall it is much more flexible and easy to use and drag and drop text and images. They have a great widget too to collect and grow your email database for Facebook and website.

Cons: It doesn't (at least at this point) have the ability to auto-send messages on birthdays, anniversaries, etc.

Great service and really easy to use!

Nov 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and nice templates. The campaign is simple and I can easily add numerous campaigns too. Excellent customer support. Not on hold forever. Good mobile responsive templates.

Cons: Pricing can be lower. I like to see more templates for photographers particularly. More color choices for headers and footers would be great too

I would do it againg..

Nov 22, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, good reporting features and automatically send email to those who don't open in the first round and it cleans the address book.

Cons: Limited template and graphics; have template that are appropriate for beauty salons, spas and barbers.

Great product for the price

Nov 14, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Robly is easy to use and the emails always look clean. User management is easy and the OpenGen gets a better open rate on the most important messaging.

Cons: It would be better if Robly's user management could integrate with other software platforms. We use a WordPress website and CiviCRM, neither of which seem to have customized options for Robly. Billing notifications have been spotty. I added our Director of Finance to automatically receive billing notifications, and it worked for 6 months, but suddenly stopped.

Phenomenal

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We've used several other email platforms in the past. Robly is the best. It's complete with every feature we could want, their pricing is competitive or better, their customer service is excellent, their layout of their website is excellent. Plus they don't force people to have to double opt-in (love that).

Good experience with a good product.

Nov 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Email appearance. Tracking responses. It's a better product than the competition and that is the bottom line.

Cons: Inserting images can be a bit easier. Customer service is good but could respond faster. Not many cons to report.

Robly - Easy to use

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is very easy to use. Much easier than Mail Chimp for someone who is not an email campaign "expert". All the features and functionality we need to get our message out quickly.

Cons: Only real issue is with the pricing structure. When smaller firms start out we don't have large jumps in users as we are growing our businesses. It would be better to have a more graduated pricing model as companies scale. The 1st leap can be expensive (as other costs pile up at the same time). But there are no system cons. Great product that is easy to use.

Easy to use, not many issues

Oct 09, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The nice thing about Robly is how easy to use it is. When you start a campaign, the program walks you through each step, so it was really great for a beginner like me. The templates look very nice and professional, OpenGen and the Robly AI are also a big plus.

Cons: Sometimes editing the campaign can be troublesome. I've made styles before and saved them as a theme, but have had to reapply the themes sometimes because it didn't stick.

Super easy to use email client with lots of great features!

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Gave feedback for easier image creation for video links and their development team said they'd consider fix.

Pros: Sleek design. Excellent and quick customer service. Love the opengen and roblyai tools which help us get more opens.

Easy to use and manage

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the OpenGen feature. We have received several more opens by scheduling that than we would have otherwise. I also really like the ease of use when creating a new newsletter, being able to drag and drop columns and blocks. It is much easier to use in my opinion than Constant Contact and having to try to get things to position correctly.

Cons: I don't like not being able to put my emails in folders. The filters are definitely useful and I wouldn't get rid of them. However, looking at the campaigns page just makes me feel unorganized, to have to look at all the emails at once. I would rather have folders that I can click on and sort through or view with filtering options within the folders.

Email Marketing client that, while not perfect, is a good value.

Sep 05, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Customer support, web-based, easy to learn--the overall value is hard to ignore. For a reasonable price you can send out a variety of different emails and keep database all of the emails efficiently using the Robly client. A/B sending, OpenGen, and Robly AI are all also useful. Statistical feedback is useful as well.

Cons: Designer software is clunky and at times finicky. While you can create good looking and customized emails, you will find that they aren't FULLY customizable.

Excellent Product

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Love the product, ease of use and effectiveness , NextGen is my favorite feature, a resend to un-open emails without having to think about it.

Cons: My only con was cutting over half of our opt-in email list. It seemed really aggressive to cut that much volume

Better than Constant Contact!

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Seem to get better open rates. It's pretty easy to use. It works great...the only issue is having the time to use it more.

Cons: Keep creating new features that make it even easier. Having phone support would be nice. Besides that, can't think of anything else.

User friendly and lots of features

Jul 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Good menu of report functions, easy to build the project, lots of resources, intuitive interface. Especially like the easy-to-use project timeline.

Cons: Smal cavil - can't really make sense of the "add button" function. It seems limited and balky. We use our own linked .jpg's instead.

Great Product

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Robly is easy to use, has great templates and great customer support. I have recommended the application to several of our other clients.

Beyond pleased!

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'm ecstatic about being back with Robly. I took a hiatus from newsletter and the team made it feel effortless to reinstate everything after 2 years! The live chat is my favorite feature and they are so kind and responsive.

Cons: Sometimes, I feel like I'm drowning in features. If there were a way to personalize 3 or 4 of my own templates, it would save me about 30 minutes setting up each email. Maybe there is a way to do it and I just haven't seen it for all the features. I love the features, but it's going to take some time to figure out.

Great experience, value, and results!

Jun 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Robly is affordable, easy to navigate, and provides quality reports. I had no thoughts of switching from MailChimp when the Robly sales team called me last year. However, my quick run through and free branded template made it an easy choice. Also important is that Robly checks in, has offers for current clients, and is constantly looking to improve.

Great experience!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use and great features. The drag and drop editor really simplifies the whole process. We love the deliverability and open rates of Robly as well.

Increased Conversion with Robly

Jun 10, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ability to time when the email hits the inbox based on the user. Re-sending to those who didn't open.

It's easy to learn, has great features and has become our go-to email tool.

Jun 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have multiple users with varying degrees of experience and ability to work with software, and all were able to pick up on Robly very quickly. As a non-profit organization, the price couldn't be beat and the platform is much more stable than others we've used. It doesn't crash and WYSISWYG. The analytics are superb and Robly's Open Gen & AI features have seriously reduced the number of unsubscribes for us. Best of all, their customer service is truly superb with immediate responses via online chat. For users comfortable with online platforms, there is a lot of customization available.

Cons: Robly does not provide the ability to create set color palettes, which means users have to manually enter every color code in each element of every email. That really slows things down and results in less consistency in the look of email blasts as users enter their own color schemes, instead of being able to draw from a palette template. Robly has a very limited selection of ready made mobile responsive templates, but there is plenty of functionality to create your own. The other "missing feature" is the ability to create multiple user IDs. Everyone uses the same login and there's no way to tell who worked on what campaign.

Overall: Because it's easy to use, we were able to get a higher rate of adoption within our organization. Our campaigns also saw far fewer unsubscribes thanks to Robly's more sophisticated delivery system, which can "learn" when subscribers tend to open their emails and deliver accordingly. Also, it's been a big time saver because we can set emails to re-send to subscribers who have not opened their emails on the first or second tries. We have more opens, more click-throughs and better engagement using Robly. It's also very customizable and easy to work with, but there are standard templates for users who are less experienced with such platforms. In addition, we've saved a lot of money using Robly for a subscriber list of 10,000 or under, compared to other email services.

Exceptional Product and Team

Jun 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Robly is a great product, it is a wonderful tool for anyone, especially non profits! The price is very good! The initial customer service team was wonderful to work with, they assisted with importing our contact lists and created a branded template for our use. The team is quick to respond, the online support is exceptional. Overall it is user-friendly.

Cons: Navigating is a little challenging at times.

Digital Native Thinks Robly Rules

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've used most digital marketing platforms and found a great many of them cumbersome with lots of pointless quirks and horrible customer service. Robly is the antithesis of clunky Web 2.0 platforms. Simple & attractive, with fabulous customer service Robly, in my opinion, is the absolute best bang for your buck.

Cons: No negatives to speak of! Really impressed with Robly's customer service. Their reps will stay on the phone with until you're absolutely sure how to navigate your campaign and move forward without encountering the same issues.

Awesome

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy Robly is. It works for anyone that has no experience with photoshop. The campaigns looks amazing after you're finished.

Great tool for the Money

May 09, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Robly is very easy to use - Good Customer Service - easy to import Contacts - use templates & make endless adjustments.

Cons: Wish their were more template options & Emails would launch when you want them to launch instead of being held up for hours or overnight.

Innovative results oriented marketing and communication

May 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The Open Gen and AI features truly make a difference in the amount of opens and people receiving and responding to our emails.

Absolutely incredible

Apr 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been doing email marketing for many years this email platform is absolutely incredible it has made my email marketing a snap and not to mention my open rates have increased by 50%. It is a must have for anyone doing email marketing.. No other platform will even come close I have used many different platform over the years.. Thank You Robly..

Cons: Can't find any I keep think their is something that can be done to improve this email platform I just can't seem to find anything at all.. They have it all covered and very very well thought out..

Robly Review for B2B

Apr 26, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Robly has some impressive features, including their OpenGen which resends to soft bounces. The editor is relatively easy to use. The metrics are on-par with other email service companies.

Cons: I ran into a lot of issues early on and, although they did have live chat from a person, the customer support representative wasn't too helpful and almost seemed combative at times. I got the impression that any issues I was running into were my fault and it became incredibly frustrating. I'm well versed in email marketing and it was as if the rep was trying to gaslight me and tell me the problems weren't there. Even though I was in the application looking right at the faults.

Works just as good, if not better, for a lot less.

Mar 30, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our company is set to save over $400 annually by switching to Robly from our old email blast service. So far our open rates have been equal if not better.

Cons: Some of the extra features take a little getting used to. Our previous email blast service was more of a "click and it's sent" so some of the time delayed features have caused us to make a shift in our planning and sending schedules.

Robly is a good alternative to Mail Chimp, etc. Much better than Constant Contact.

Mar 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Their customer service is better than anyone bar-none. Does not even compare. The assortment of different tools they have is nice. Especially like the ability to re-send all campaigns to un-opened subscribers.

Cons: The issue with the great customer service is you have to use it regularly. Albeit, they are much more responsive than the other big companies in the market.

Robly--good option for keeping in touch with clients

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Robly has been one of the easiest email marketing services I have ever used without a doubt. Their interface is impressive and it's easy to create your own templates. I do with they offered a inexpensive "we'll create a customized email for you" service. Maybe they already do, I don't really know. But otherwise, it's a very good service and the reporting features are good, too.

An asset to any business

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We like the easy use of the templates and the image uploader.

Cons: no issues.

Overall: Robly has opened the lines of communications between my business and past customers. It has definitely brought back customers from years past.

Recommendations to other buyers: no

New user...still learning the system

Mar 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: So far, everything has worked out well. However, we have not bee able to figure out how to add a sign-up link on our facebook page...even after chatting with a Robly rep. Otherwise, it is fairly user friendly and has the necessary features in order to do what we need.

Love Robly

Mar 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: More options available

Cons: Would like an app so that we could opt people in on the fly, like constant contact has

Overall: Robly has more user friendly features and is very cost effective. The help desk is great. I love that it posts to Facebook as well and it goes out twice, definitely more custom, would like to be able to opt my clients in with an app.

A Happy Customer

Mar 06, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Have been using Constant Contact for over 10 years! Very satisfied with Robly; open rates have gone from 20% - 22% to 28%, the Roby AI is an awesome tool!

Great Customer Service, Very User Friendly

Mar 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Nothing

Overall: I have been enjoying using Robly for our congregation's emails. The customer support is top-notch; you can often chat directly with Support while you work to make it easy to ask questions. It is a very easy program to use. I have no experience using similar software so I appreciate how user-friendly it is!

Robly is the best automated email service!

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use, and extremely user friendly. Making templates, and editing on Robly, is very convenient and easy.

Great program

Feb 23, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Robly is easy to use and understand. Great customer services. I would recommend it your mailings.

Robly Review

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: As small business owner, Robly is a tremendous help to me. The ease in which I can communicate with a group is fantastic.

Robly will have you flying in no time

Feb 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great customer support.

Cons: Like many of the online email newsletter services, templates can corrupt and working with them can become nuanced.

Overall: I shifted from Constant Contact to Robly about a year ago because the former seemed to always have template glitches. Robly's templates also have their challenges but the customer support is stellar. I also appreciate their focus on mobile-friendly formatting. Nice people running a solid service.

Easy to Use ans Awesome Customer Service

Feb 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of Use
Beautiful Templates
Great Customer Service
Easily Accessible Metrics
Ability to Segment
AI and Open Gen Functionality

Cons: No Event Functionality

Overall: We LOVE the Robly email platform (we were previously using Constant Contact). The Open-Gen and AI features have boosted our open rates for all of our clients. Emails are easy to create and customize. Their competitors feel antiquated by comparison. The customer support is great- fast response, good insight, great online resources. I would also say that they take a collaborative approach to helping their customers. I have worked with several different Robly team members and they all seem to share this mentality. I have also received several¿ touches¿ to see if I have any improvement suggestions.

The downside: There is no event functionality built in like some of the other platforms. I have communicated this to Robly and I understand that they are working on adding this functionality. In the meantime, we are using another solution to fill this gap.

Need more sales

Feb 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: More features than constant contact

Cons: The results, I wish it worked better with potential customers.

Overall: We had been using constant contact for a couple of years. It seemed like constant contact was becoming an un effective tool. We were hoping Robly would generate more returns with its enhanced features, but it hasn't worked much better.

Recommendations to other buyers: I think email for work is on the decline......maybe features for texting, linkedin, twitter, etc

We like Robly

Feb 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We switched from using Constant Contact's emailing services to Robly around 1.5 years ago. There are a few less features on Robly than Constant Contact but it is 1/6th of the price (So worth it!). There is a 14-day trail period where you can play around with their site's features, etc.. They offer to bring over your contacts and create templates similar to the ones you were using before. If you know a bit of coding, you can even copy and paste your old emails from Constant Contact to Robly to make it an exact replication. They guarantee 50% more opens with their OpenGen feature as well. Overall, Robly is a very useful mass-emailing tool.

Easy to use. Serves our small non-profit well.

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to Use

Cons: A little too much self-promotion in getting where I want to go.

Overall: Used Robly for past 18 months to send periodic newsletter emails to donors and friends of our non-profit. Have never needed to call customer service, the template formats are so easy to use and self-explanatory. There are more tools available than we have used, opting to keep it simple. We have been on monthly billing, but are moving to annual billing this week, knowing we are very satisfied and will continue to use the service. By the way, their analytics are great, too.

Communication Secretary

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A co worker easily showed me how to use robly I have always used a competitor but love this one much better! Very easy to use for our weekly emailed church bulletins

Robly Approval

Feb 08, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Cost effective and flexible

Cons: The same thing I don't like about all e-newsletter service companies.

Overall: My company offers very unique technology and hardware combination products for a specific and very insulated national market. Personal sales calls are cost prohibitive. The sales process takes months of education-based marketing. E-newsletter marketing offers the best avenue of sales lead generation and after using many other E-newsletter services I have found Robly to be pro-active, very supportive, flexible and intuitive to my needs. This has been very refreshing as I have had infuriating experiences with a couple other E-newsletter services, especially Constant Contact which was an absolute nightmare.

Recommendations to other buyers: No

Easy to use, looks great

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Fast, easy, straight forward, good customer service

Cons: Limitations for layout

Overall: Robly is a great platform for our organization and can be quickly learned/taught to our staff, and looks great as well. Everything we need in an email platform for our use. Customizable modules make changing the layout fast and easy.

Go for it! Especially if you use Constant Contact

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Easy to use. Easy to transfer lists. Open-gen and other AMAZING features. Your opens WILL increase.

Terrific Support

Feb 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great support

Cons: Lack of screen sharing with support

Overall: Chat people always available and super helpful. My only recommendation would be to incorporate a screen sharing function to save time all around.

Love the Autoresend option

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: interface
auto resend

Cons: have to pay to upgrade to some features that i think should be free

Overall: I love the interface for Robly, it is very intrinsic and easy to use. My favorite function of Robly however is it's auto resend option. I'm always excited to see how many more people open my email the second time around.

Robly is a Good Product

Dec 30, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Beautiful Newsletters!

Cons: Still challenging to create newsletters

Overall: I have used Robly for a year now and it is a good product. My challenge is getting myself to take the time to send out updates. I was hoping it would be way easier in Robly, and while it is easier than Constant Contact was for me, it's still a bit of a challenge. There is no magic pill, but this is a good product.

Better Than ConstantContact

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Another photographer I know switched from other software to Robly, and he recommended I switch, too. It was a great move for a number of reasons: 1) cost less for more; 2) increased open rate; 3) OpenGen for a repeat send to those who didn't open the first time; and 4) more reliable WYSIWYG text formatting.

Used mainly as a newsletter tool

Dec 16, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: We have used the Robly services for over a year now and have had not issues. The interface is exceedingly easy to work with and find what you need. Good analytics and reporting. I would recommend this service.

Robly Rocks Email Marketing

Dec 15, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Responsive templates are important as a large number of our users are on other-than-desktop devices

Cons: The responsive templates can get boring and don't always "size up" to the device page. But I think folks are forgiving (at least now) of that.

Overall: Transferred from "the other" guy and even though our percentages are about the same, I really believe that the emails are getting through. I think the AI function gets the credit, as well as the more simple templates. (Altho' they can have their drawback and get a bit tiresome).

OpenGen is really neat, we just have to watch the frequency and timing around our new sends and OPENGEN so there isn't too much overlap and viewer fatigue.

Recommendations to other buyers: They don't have Auto Responder function as you would expect. Be aware of that!

Great Team with a Great Attitude

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Robly was terrific during my setup and a great resource in maximizing my email campaign. The ability to send emails at the optimal time based on past open habits is wonderful.

An improvement over my precious provider....

Dec 14, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I really like the AI and Open Gen. These features give my emails a lot more reach as compared to my previous provider! Thanks Robly!

Robly changed my perception...

Dec 14, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I will be simple... Support, Quality, and User-Friendly had me sold. Especially after working with Constant Contact for so many years. They were great, don't get me wrong... but the deal breaker was that Robly exceeded them all three of the descriptive reasons I wrote at the beginning of this short story. What really sealed the deal when all is said and done was that they saved me hundreds of dollars a year in email marketing. Please if you have any other services... make the change... even if just for one year. The reason you are in business is because you have never been scared to try new things.

VP Sales/Marketing

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality

Comments: We have had a good experience so far. I would suggest maybe a way to avoid the spam filter more and going into junk mail

Excellent software, Best yet, but having Technical issues sometimes.

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Sometimes and email will come through with no images at all, just a link "click to see images". Now, some email clients by default don't show images, which is fine, but Gmail DOES always show images by default so I don't know why this happens only with Robly emails.

Cons: I am disappointed that I had to argue with a Robly customer service rep about the default settings in Gmail, as she was insisting that the default setting in Gmail is NOT to show images...

Overall: I really fell in love with Robly. Your features and ease of use are second to none. However, I was disappointed to see that some of my images weren't loading correctly even when looking at it with different email clients. I have been using Constant Contact before and never had these issues.

Robly takes email marketing to the next level

Dec 09, 2016
4/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: We seem to have truer OPEN and CLICK stats than those of Constant Contact.

Cons: The themes and control over branding are wanting. They didn't get the original template right and communicating (via chat or email) isn't conducive to conveying what should be changed (even though it would APPEAR obvious).

Overall: The AI function and OpenGen features are bleeding edge technology and gives the marketer more control over their newsletter sends.

Recommendations to other buyers: I'm not sure this is software for the new email marketer. It is light on features and branding capabilities.

Great bang for the buck!

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, custom templates are great and fantastic

Cons: Hard to find ways to separate account into 'channels' to allow for separate signup forms to go to different email lists

Overall: Robly gives all the important features of certain other mass emailers out there, for a fraction of the cost. we moved over a few months back, saved hundreds so far, and are just as happy. Some really great features that they have are the open gen system and that robly AI. it's worth taking a look at!

Recommendations to other buyers: Good tech support, and they make custom templates for you!

Great Product but High Spam Alert

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Chat help feature, ability to send emails when the user is most likely to see it, ease of design.

Cons: Seems to trigger spam block much easier than Constant Contact.

Overall: I use Robly for our marketing efforts, and I've been pleased with their chat feature to help with issues, their ease of design templates, and their technology with sending emails at the best time. I do find that their platform triggers the spam block a lot faster than Constant Contact. I do not have any issues with my list, but it's been a struggle with our list and my client's.

Loyal Customer

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I most appreciate that the Robly team delivers on time, and their immediate response if there is a snafu in my production process. They are easy to communicate with, and always available via email. Robly trusts my company and I trust them, they notify me if there is a problem in delivering my promotion and things are taken care of prior to delivery dates. I like getting the data they provide in a timely manner and I am grateful for their careful management updating of our information.

Across the board, great product, service and company.

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Across the board, great product, service and company. I have switched from other competitors and couldn't be happier with that decision. I recommend them all the time.

12-6-16 review

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall the product is GREAT! At first, it was difficult to get a hold of someone for help, since we were paying extra for the service. After explaining my concerns about the lack of follow up, I believe we are getting the help we deserve now. I truly believe this product will be great for any business and I look forward to working with Robly! Keep up the good work Robly!!!!!!! : )

Works Great

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy of Use

Cons: None

Overall: I needed a new program to send out newsletters and came across Robly. The editor was much easier than the last one I was using and it make the newsletter look WAY better. I am very happy with it and plan to keep it for a while.

Just getting started

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the variety of templates and the ease of having all of our contacts in one place

Cons: I'm new to this, so there will be a learning curve to understand how to do certain functions.

Overall: I'm just getting started, but really like what I'm seeing. The templates are amazing. Lots of variety! It seems easy to use so far. This will definitely help our organization keep in contact with our constituents.

One of the best decisions I made for my business...

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I used to use a different software and thought it was pretty good after switching from the first software I used, which left a lot to be desired. The Robly team promised me a lot, but it came with a 45 day free trial, was quite a bit cheaper and had some functions the others didn't have at the time. Robly told me they would hold my hand while I made the transition and even created my new templates using the campaigns I had created on the other software. In addition to this, they were literally on call for me 24 hours a day. Anytime I had a question or problem, someone was back in touch with me within minutes assisting me. It is intuitive to use and the Open Gen feature is awesome; it is a feature where they resend your campaign out a day or two (your choice) after your original campaign only to people who didn't open the campaign the first time it was sent out. Bottom line, Robly delivers!

Joyce Review

Dec 03, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I am still waiting for my test email campaign to be sent to me--too long. I just prepared a campaign and want to send it off.

Great Service for those looking for value!

Dec 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Price/Value

Cons: Inability to automate recurring weekly emails.

Overall: We moved over from a more expensive brand because of the large expense associated with our account via that provider... and the limited resources we used in conjunction with what they offered (and consequently what we were paying for). In other words... we just wanted to email people! Thanks Robly!

Fantastic Email Software - Save $$$

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use and bottom line much cheaper than other providers. Also the Responsiveness

Cons: The platform is a bit confusing at first .

Overall: We switched over from Constant Contact to Robly and have have been experiencing nothing but savings and increase in lead generation from our blasts. Very happy with the service

Switching to Robly-the Right Move for a Small Business Start-Up

Dec 02, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: learning feature (sending when you know people are opening emails)

Cons: List maintenance

Overall: Great tool in helping me grow my start-up business- effective and affordable. The learning feature has drastically improved my open rates compared to the competition, allowing me to reach more of my target audience.

Increased my sales

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The Robly system increased my open rate to over 40% and click through rate over 20%. Once you learn the system, it's easy to set up campaigns that work for you over 1-3 days. My last campaign sold 3 additional memberships (20% increase) that I probably would not normally have sold with a one time blast.

Really pleased with Robly email solution

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, familiar interface, solid, well-coded coded templates

Cons: No Chimp, I miss my chimp, I mean seriously you need a cool character...;-)

Just kidding, no significant issues so far...

Overall: Migrated to Robly because Front Steps was already established on this product when I was hired. We use the product to communicate with our audience and solicit donations for a non-profit for people in need in Northeast Ohio. The templates they provide are clean and reliable and easy to personalize. I have been able to get into the code to make sure the email look exactly as I would like but you do not need to code html to use the product. It provides pre-coded sign up snippets which are configure in different shapes and contexts depending on where you want to use. The product has been very intuitive and easy to use and learning curve was non-existent. Highly recommended if you are looking for an email marketing solution.

Email Marketing with Robly!

Nov 26, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to send an email to those customers who didn't open the first time.

Cons: Sometimes I have difficulty with designing or adding a photo.

Overall: We made the switch from Constant Contact to Robly about one year ago and haven't looked back! Their systems are very similar, for anyone who wants to switch, with one BIG difference. We get an opportunity to email a second time to the customer who did not open on the first delivery! It can also be scheduled to deliver at a different time to catch more customers' attention throughout their busy day! Robly's rates are lower so it's a win, win to your bottom line!

Recommendations to other buyers: Great for the price!

Overall a very good product with very good customer service

Nov 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Great for the average user.

Cons: The setup to deal with cleaning the email lists that were imported.. it might be nice to get that as a free feature for initial list. Our initial list was internal but due to mailchimp being hard to use it wasn't easy to know what was still good (due to the fact that we didn't use mailchimp much due to complexity.

Overall: We were originally with MailChimp but it was not user friendly so we decided to do a trial with Robly. The setup was easy, customer support is great and we love the AI/2nd send (I forgot the name of the feature). The result has been that we use Robly much more than we used MailChimp and it has led to increased feedback from our customers and increased sales.

Head and Shoulders Above the Rest!

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: RoblyAI and OpenGen. No other service I have come across offers features like them. Very intuitive design interface.

Cons: The only feature I would like to see in the future is a quicker way to "copy or clone" a previous email right on the main campaigns view.

Overall: Robly's robust email marketing solution is definitely the best I have used to date. I switched after over 12 years of using Constant Contact and Mail Chimp and I was not disappointed. Their RoblyAI and OpenGen features have improved our open rates and engagement dramatically.

Recommendations to other buyers: Great software!

City of Laguna Beach

Nov 22, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The template design makes it easy to use.
Once you have time to practice, it becomes easier.
The response by public has been extremely positive, which is unusual when your a City!

Cons: I wish I could do more of the tutorials.

Overall: There is a bit of a learning curve, but if used often becomes intuitive. Customer support is fantastic. Please take my 3 stars mainly for my own competence.

Inexpensive and great features

Nov 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The Opengen and AI features really increase opens to get your content more views.

Cons: More editing options would be nice. I have run into some limitations, but no more so than any other email marketing I've tried.

Overall: Robly is a great alternative to more expensive email marketing options with additional features that are quite useful.

Amazing Customer Service and Quality Product

Nov 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: >ease of use
>supportive customer service
>excellent value for money

Overall: Customer service team is always quick at responding and helping answer questions about their products. Product is excellent value for the price and my clients are happy with the final product they receive from me every week.

Creative email marketing campaigns at your fingertips.

Nov 18, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Using Robly for our business email marketing is easy to use and effective. We are able to deliver creative campaigns to our customers with many template options that meet our needs.

New Customer

Nov 18, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Comments: its just taking time to get used to....i have used constant contact for years. I do like the resending option...would like to save my template so that I don't have to copy it each time...not sure how to do that.