# Page 7 | Robly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Robly the right Email Marketing solution for you? Explore 426 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149327/Robly/reviews --- Robly 4.5 (426) [View alternatives](https://www.capterra.com/p/149327/Robly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of Robly ## Showing most helpful reviews Showing 151-175 of 426 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Andrew G. Used the software for: 6-12 months ### "Email Marketing client that, while not perfect, is a good value." September 6, 2017 4.0 Pros Customer support, web-based, easy to learn--the overall value is hard to ignore. For a reasonable price you can send out a variety of different emails and keep database all of the emails efficiently using the Robly client. A/B sending, OpenGen, and Robly AI are all also useful. Statistical feedback is useful as well. Cons Designer software is clunky and at times finicky. While you can create good looking and customized emails, you will find that they aren't FULLY customizable. Review Source LN Leslie N. Owner Retail Used the software for: Less than 6 months ### "One of the best decisions I made for my business..." December 5, 2016 5.0 I used to use a different software and thought it was pretty good after switching from the first software I used, which left a lot to be desired. The Robly team promised me a lot, but it came with a 45 day free trial, was quite a bit cheaper and had some functions the others didn't have at the time. Robly told me they would hold my hand while I made the transition and even created my new templates using the campaigns I had created on the other software. In addition to this, they were literally on call for me 24 hours a day. Anytime I had a question or problem, someone was back in touch with me within minutes assisting me. It is intuitive to use and the Open Gen feature is awesome; it is a feature where they resend your campaign out a day or two (your choice) after your original campaign only to people who didn't open the campaign the first time it was sent out. Bottom line, Robly delivers! Review Source AJ Amber J. Marketing Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Not the Software it Use to be" December 21, 2019 2.0 Pros It use to work great and was once one of the best software programs for email newsletters. Cons I use to love Robly but now I'm canceling my subscription. With every "update" Robly gets harder and harder to use and now I can't even upload or import photos anymore. The design functions are limited and slow to load, that's when they're not glitching. It takes 5x times as long to create a simple newsletter than it should and if you need help over the weekend, you're out of luck. Meaning your Monday morning newsletter isn't going out on time. Review Source VR Verified Reviewer Director of Communications and Technology Hospital & Health Care Used the software for: Less than 6 months ### "Head to Head with ConstantContact - TKO" February 23, 2018 5.0 Pros Interface more intuitive. Features are valuable. I really like the AI features that send the email exactly at the time they've opened in the past, and the way they re-bump an unopened message. Cons I HATE that you have to break up the text to add photos - if they insist that photos have to be full-width, just do that, it was a dumb decision to force user to add a new text box after every photo. Also no captions or indicators that a photo is linked somewhere. Review Source VR Verified Reviewer President Public Relations and Communications Used the software for: 2+ years ### "Lowest Cost Product and Every Bit as Good" December 17, 2018 5.0 Pros We've used most of the products on the market. Robly is the most cost competitive yet we don't sacrifice any quality. Cons No complaints. Any complaints would be equally shared with similar tools. We are happy with Robly. Review Source Christopher G. Used the software for: 2+ years ### "Great Product" July 11, 2017 5.0 Pros Robly is easy to use, has great templates and great customer support. I have recommended the application to several of our other clients. Review Source David P. Artistic Director Entertainment Used the software for: 1-2 years ### "User friendly and lots of features" July 17, 2017 5.0 Pros Good menu of report functions, easy to build the project, lots of resources, intuitive interface. Especially like the easy-to-use project timeline. Cons Smal cavil - can't really make sense of the "add button" function. It seems limited and balky. We use our own linked .jpg's instead. Review Source JF Jason F. Director Non-Profit Organization Management Used the software for: 2+ years ### "My favorite tool for staying in contact" February 10, 2020 5.0 It has been great and fun to use and track our communications. Pros I love the templates and options for sending and then resending when the first isn't opened. I love the helps to increase percentage of readers too. Cons The price is a bit high when some others are mostly free, but in the end I think it's worth it for the options it has. Review Source AR Andrea R. Used the software for: 6-12 months ### "Low-stress email marketing" April 12, 2018 5.0 Pros We are a very small, nonprofit organization that has to connect with hundreds of people, and needs to reach hundreds more. Robly has made our email marketing low stress and easy to do. It was easy to customize our template to have a consistent, brand-appropriate format. Each time we send out a campaign, being able to use the plug-and-play campaign builder allows us to focus on the content of the campaign, not the format. The built-in features, like automatically unsubscribing hard-bounces or using Open Gen, also mean that the behind-the-scenes upkeep is taken care of. Cons It would be helpful to make some of the more advanced features easier to understand, pick up, and use. There is more information that is or could be collected about my campaigns that I could make use of, but am unsure of how to start. Review Source JK Jennifer K. Marketing Manager Internet Used the software for: 1-2 years ### "Better than the others" July 22, 2019 5.0 I am achieving my goal of reaching my clients on a weekly basis Pros It has performed better than the other 2 softwares I have tried Cons Occasional glitches have erased hours worth of work or prevented me from meeting deadlines. I also wish that when copy/paste is used, that the font color/size etc would attach with the copy/paste Review Source VR Verified Reviewer Vice President Sports Used the software for: 6-12 months ### "More features than Constant Contact and a better price" January 8, 2018 5.0 Pros I was looking for more AI and Robly has just that. Resending emails to those that haven't opened them has always been a manual job when using Constant Contact, but the developers at Robly figured out how to do it with a click of a button. Love it! Cons Can't find a con just yet! There's potential for cons is they go the way of Constant Contact and charge more for what they've always provided, but I hope that doesn't happen. Review Source VR Verified Reviewer Freelance Apparel Stylist Photography Used the software for: 1-2 years ### "Great tool for the Money" May 10, 2017 4.0 Pros Robly is very easy to use - Good Customer Service - easy to import Contacts - use templates & make endless adjustments. Cons Wish their were more template options & Emails would launch when you want them to launch instead of being held up for hours or overnight. Review Source AD Anne D. Revenue Supervisor Entertainment Used the software for: 6-12 months ### "I'm so glad we switched!" September 29, 2016 5.0 Robly reached out to us about a year ago to see if our needs could be met better by using them instead of Constant Contact. They exported our existing contacts so that I didn't lose anything or have to spend any extra time re-entering them. Then they let us test the program to be sure we were happy with the end product. Although my department generally sends out the same base email each month (just to different sets of people each time), the designing of brand new emails is really not difficult. And if you need help, the team is there to assist! Since switching to Robly, we've started seeing a much higher response rate to our emails and are able to better gauge when people are going to get the most out of our mailings. This allows us to time our notices so that we don't have to double up anymore to ensure that everyone read it. So our guests are happier too. Pros Very easy to use, great customer service, amazing services available Cons Price. Although lower than comparable programs, it only allows for one user (additional users cost more) so a company with multiple departments would either have to use the same log in name or pay for each department to have their own account. Review Source EB Erik B. Tasting Room Manager Wine and Spirits Used the software for: 6-12 months ### "Great Product from start to finish" September 29, 2016 5.0 We've been using Robly as a small business for a little over six months and the results have been amazing. First off, their staff was incredibly helpful and friendly in facilitating the transition from our former email marketing service. It is also highly intuitive and has been quite easy to train our management staff in creating engaging newsletters and reminders for our visitors and club members. We also love the Robly AI and open gen services, as they have really increased our open rates among our guests. So glad we made the switch this year. Pros Its ease to create great newsletter marketing. Very intuitive! Also, the open gen and Robly AI features are a big pro. Cons A little difficult sometimes importing new contacts from an excel doc, or manually typing in. Review Source VR Verified Reviewer Senior HR Administrator, Workers'​ Compensation Government Administration Used the software for: 1-2 years ### "I would do it againg.." November 23, 2017 4.0 Pros Easy to use, good reporting features and automatically send email to those who don't open in the first round and it cleans the address book. Cons Limited template and graphics; have template that are appropriate for beauty salons, spas and barbers. Review Source DS David S. Business Owner Fishery Used the software for: 6-12 months ### "Very Happy With Robly" September 29, 2016 5.0 Switched my email marketing over to Robly earlier this year from another competitor. Robly offers high-quality email marketing for prices below that of their competition. Two things that stand out in particular are their Robly OpenGen and RoblyAI features. OpenGen resends emails to people who didn't open the initial message. I picked up extra business with this feature that I otherwise would not have gotten. Robly AI records when people open your messages, and then tries to send new messages at just the right time, so that they don't get overlooked by potential customers. I don't know of any other email marketing service that offers any of these features. Customer service thus far has been excellent. With my former provider, I had to call them and wait on hold for several minutes. Robly has a chat feature, where you type in your issue, and someone responds almost immediately. All of my issues thus far have been resolved. I would definitely recommend Robly to anyone who is in the market for top-notch email marketing services. Pros New features OpenGen and Robly AI, as well as very competitive pricing. Cons I wish they would send an email notice anytime someone joins or exits my mailing list. Review Source VR Verified Reviewer Used the software for: Less than 6 months ### "Works just as good, if not better, for a lot less." March 30, 2017 4.0 Pros Our company is set to save over $400 annually by switching to Robly from our old email blast service. So far our open rates have been equal if not better. Cons Some of the extra features take a little getting used to. Our previous email blast service was more of a "click and it's sent" so some of the time delayed features have caused us to make a shift in our planning and sending schedules. Review Source SH Shannon H. owner Farming Used the software for: 6-12 months ### "A game changer" September 30, 2016 5.0 I came over from Constant Contact, transition was a breeze. The price was a major help, but the added features were a bonus: It was faster to use, more intuitive, and for a small additional monthly fee, Robly lets me schedule all my social media posts, too. Thank you, Robly, for helping me continue to grow my business while freeing up both time and money. Pros Ease of use, simplicity of the platform, great integration with social media Cons Would like it to be easier to do in-person customer enrollment. And I wish Robly would initiate a customer-education program. I need to stay abreast of what's happening in social media marketing, and I want the info to come from a company I trust. Pretty please??? Review Source MI Mariana I. Senior Consultant Logistics and Supply Chain Used the software for: 6-12 months ### "Have a nice Price and it's easy to use" October 19, 2018 5.0 It has been very helpful Robly to create an email and send it to specific people makes the job of promoting articles is not so complicated and you can save time. Pros As we have said the software is very easy to use, it has a good design when it comes to creating emails, you can select a list of people to whom you want to send the mail and that makes it better. Cons The application needs a better stability, it has too many options that can hinder the creation of an email. Review Source JC Joyce C. Marketing & Practice Growth Manager Financial Services Used the software for: 1-2 years ### "Great Value with Potential to Bring it to the Next Level" October 3, 2016 4.0 I have switched from constant contact to Robly over a year ago and the two tools are very similar in terms of functionality, except Robly is much more cost effective. I do run into issues with not being able to fit my social media icons properly due to the width of the column, and other minor issues. However, customer support is great and I'm always able to get a response via chat within seconds. Pros Cost Effective, clean layout Cons restrictions on column widths, email looks different sometimes when it's sent to outlook, contact search function can be improved Review Source AP Anastasia P. Director of Product Management Information Technology and Services Used the software for: Less than 6 months ### "Powerful marketing tool" February 11, 2021 5.0 If you need to have marketing automation, I definitely recommend to use Robly. Pros First of all it is very easy to use. At the same time it is very powerful. You can send emails on a schedule and be sure that they will be delivered at the right and most efficient time. Cons I wish the interface was more intuitive and it took less time to figure out how it all works. I don’t mind spending time learning, but sometimes I simply don't have it. Review Source Paul M. Used the software for: 1-2 years ### "Good experience with a good product." November 4, 2017 4.0 Pros Email appearance. Tracking responses. It's a better product than the competition and that is the bottom line. Cons Inserting images can be a bit easier. Customer service is good but could respond faster. Not many cons to report. Review Source AE Amos E. Gallery director Arts and Crafts Used the software for: 1-2 years ### "Easy to use, looks great" September 29, 2016 5.0 Been very pleased with Robly for several years now. There was one time that the server had a problem and sent out emails at the wrong time. Seeing this happen once made me realize how otherwise dependable it is. I rely on features that make it easy to duplicate and edit past emails and post directly to twitter. I like the OpenGen feature and I now schedule emails to include a window of time specifically to use OpenGen. Best price I have found for a quality service. Pros OpenGen, auto-posts to twitter, cleans text copied and pasted from other documents, easy to copy old emails and update with new content, email scheduling pretty good Cons auto-posts to facebook don't look great so I don't use that responsiveness to mobile is pretty good but could be improved somewhat buggy font behavior I have experienced buggy email scheduling behavior when working from a desktop computer. Has not happened in a while. Review Source DM Delton M. Chief Development Officer Non-Profit Organization Management Used the software for: 1-2 years ### "Easy to use. Serves our small non-profit well." February 10, 2017 5.0 Used Robly for past 18 months to send periodic newsletter emails to donors and friends of our non-profit. Have never needed to call customer service, the template formats are so easy to use and self-explanatory. There are more tools available than we have used, opting to keep it simple. We have been on monthly billing, but are moving to annual billing this week, knowing we are very satisfied and will continue to use the service. By the way, their analytics are great, too. Pros Easy to Use Cons A little too much self-promotion in getting where I want to go. Review Source Andrew S. Used the software for: 6-12 months ### "Simple and Straightforward" January 22, 2018 5.0 Pros The set up was painless, especially having a team member set up a template to match our website. The templates look great and the editing is very user friendly. Cons There could be more customization of templates, but I know in order to keep it so user friendly, there will be sacrifices there. Adding and using images is a little clunky, but it certainly gets the job done. 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