Best For

Smart Service is the perfect software solution for any field service company, no matter the size. From sales to service, this program teams with QuickBooks to make scheduling and invoicing easy.

Product Details

You already use QuickBooks to manage your company finances. Now, kick things up a notch with Smart Service, the direct QuickBooks add-on that deftly handles scheduling, billing, dispatching, customer management, work orders, routing, and every other need facing the modern pool and spa service company. Replace your clipboards and filing cabinets with a mobile, paperless system that will streamline your operations, eliminate waste, and boost your bottom line.

Contact Details

My Service Depot

http://www.smartservice.com

Founded in 1992

Located in United States

Smart Service scheduling.
QuickBooks integration.
Go mobile with iFleet!
iFleet features.
Customization options.

Starting Price

  • Not provided by vendor

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Smart Service Features

Billing & Invoicing
Chemical Readings
Customer Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Work Order Management
Accounting Integration
Budget Tracking/Job Costing
CRM
Change Orders
Commercial
Contract Management
Contractors
Equipment Tracking
Estimating
Incident Reporting
Mobile Access
Offline Access
RFI & Submittals
Residential
Subcontractor Management
Billing & Invoicing
Commercial / Industrial
Contract Management
Customer Database
Electronic Signature
Mobile Access
Quotes / Estimates
Scheduling
Time Tracking
Work Order Management
Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Billing & Invoicing
Dispatch Management
Electronic Signature
Inventory Management
Mobile Payments
Payment Processing
Quotes / Estimates
Time Tracking
Work Order Management
Bid Management
Billing & Invoicing
Client Management
Employee Scheduling
Inventory Management
Mobile Access
Payroll Management
Quality Control
Surveys & Feedback
Time Tracking
Work Order Management
Billing & Invoicing
Contract Management
Customer Management
Dispatch Management
Employee Management
Equipment Management
Mobile Access
Quotes / Estimates
Routing
Scheduling & Appointments
Billing & Invoicing
Customer Service History
Dispatch Management
Fleet Management
Inventory Control
Mobile Access
Pest Activity Tracking
Pesticide Usage Tracking
Property Layouts
Quotes / Estimates
Scheduling
Billing & Invoicing
Customer Database
Dispatch Management
Inventory Control
Job Management
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Bid Management
Change Orders
Cost Database
Customer Management
Project Management
Quote Management
Scheduling
Takeoff
Billing & Invoicing
Customer Management
Document Imaging
Inventory Management
Job Costing
Lead Management
Quotes / Estimates
Scheduling
Work Order Management
Billing & Invoicing
Call Center Management
Contract Management
Customer Database
Inventory Control
Job Management
Job Tracking
Mobile Access
Routing
Scheduling
Self Service Portal
Service History Tracking
Technician Management
Work Order Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes / Estimates
Recurring Appointments
Routing
Scheduling
Task Management

Smart Service Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4.5/5

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Showing 50 of 243 reviews

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Showing 50 of 243 reviews

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Company Size
Reviewer's Role
Length of Use
Frequency of Use
Brad C.
Owner / Operator
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 20, 2017

“Great Product & Great Support”

OverallI've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. Whenever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.
ProsI've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.
ConsI've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.
Recommendations to other buyersI've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.
Source: Capterra
January 20, 2017
Denise F.
Office Manager
Security and Investigations, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
September 21, 2016

“ACI Smart Service Review 09-21-2016”

OverallWe have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.
ProsThe ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field.
ConsWe have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild. We have several labor descriptions for our business and the work tickets can be set up correctly for the type of labor on a service call, the information transfers to the invoice in QB correctly, but defaults to ONE labor description on the time cards. So I end up having to revise nearly ever time card entry to correct the labor code. Also have to change the service or installation name from the sales rep's name to the actual technician that did the work. This has made the payroll processing a lot more time consuming than it used to be when it was entered directly through the time card entry in QB.
Recommendations to other buyersWe have suggested and even requested a couple of enhancements through customer service. Some of them have been used and some are just too custom to our line of business for a change to be made on the part of Smart Service. The customer support is very helpful when we do have an issue they respond quickly and are very knowledgeable about the system.
Source: Capterra
September 21, 2016
Audra P.
Accounting@mcdonaldphac.com
Construction, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
September 2, 2016

“Love the integration with QuickBooks”

OverallThe transition from the old dispatch program was ok but not great but I don't feel that was Smart Service's issue as much as it was a planning issue within our company. A detailed migration plan should have been written out and discussed in advance so that everything could be addressed. I suggest Smart Service take that lead as many companies just don't understand the devil in the details until it is too late.
ProsI love that it integrates with QuickBooks in real time. There are pros and cons to seeing every work order in QB but that also allows us to easily see how many times we have been to a customers house. As I said, the devil is in the details and if you just reach out to the customer service rather than struggle with the reports - they will teach you a lot and get you the report you need much quicker than you can do it yourself - until you learn how to do it yourself! The program is very customizable so that it can become what you need.
ConsI would like the schedule board to act as a calendar too - the default search info isn't what i need but Smart Service can change the defaults - we just haven't it yet - I need to be able to schedule meetings/days off/ appts that are not service calls - in a manner that will allow them to be seen on the schedule without requiring that they be "Completed" 'cause then they disappear.....
Recommendations to other buyersOur guys are paid in a really strange way - that made the transition a bit more difficult - also, none of our service agreements were brought over but we had about 30,000 customers in QB.....that is a bit daunting. We also have never had a good inventory system set up and the migration to SS should have been done at the same time we set up proper inventory - That wasn't SS's issue that was our companies fault - SS is great - we just haven't utilized it to its full capacity.
Source: Capterra
September 2, 2016
Milakaa T.
Dispatcher
Construction, 1-10 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 27, 2018

“Smart Service is the program we use on an hourly basis to keep our service business going. ”

OverallEverything is organized for me, makes taking, tracking calls a breeze!
ProsBasic scheduling is very easy to learn, it only took me a couple of days to start scheduling basic calls. The rest involved mainly learning the service business that I work for in order to discover other needs within Smart Service. There is additional support via Smart Service's monthly webinars on various topics to assist with learning. I've attended 'Service Agreements' which I didn't know was possible until the webinar. I really like the reporting feature, it can generate useful data by request. For instance, pulling reports by customer location; if I want to view which customers live in South San Francisco I can easily create filters to do so. You really don't know how valuable a program is until your without it. We experienced our internet being down for half a day and had to go back to paper scheduling; that made us all realize how important Smart Service is to our business for sure!
ConsIf you misspell a customer name after selecting 'new customer/prospect' and make it to the main customer screen, you have to go into QuickBooks to make the corrections although it is a new customer. It would be better for new customers only to keep it unlocked until save is selected. That would save some time; I don't make constant errors but it happens occasionally. Also, tracking technicians does not seem to work 100%. I've made sure that their tablets are syncing but only have three technicians showing up on the map. Sometimes it can take a long time to load a customer and that delays a call and time. Other than those three minor problems, I can't really think of anything else.
Reviewer Source 
Source: Capterra
March 27, 2018
Ken B.
CEO
Consumer Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
September 21, 2016

“Best business software”

OverallAfter trying many different types of software for my business, smart service outshines them all. Easy to use, functions in a way that makes sense with our business. It makes dealing with customer orders fast and efficient. Communicating with employees in the field has never been better for us. We can accurately and quickly make sure field techs understand where they should go and what they are to do. We can track revenue by forecasting and reviewing. This software really works. The support team is amazing.
ProsIt accomplishes all that we want out of a software without being complicated to use. It understands what we need to function and flow as a business. Using the software helps us be professional and profitable.
ConsI can't really say anything negative about the software. I have heard others say they found a cheaper way to operate with software. It is usually people using several different software types or one program that is less quality. To me bad or clunky software/office operations cost money. Smart service is inexpensive when you realize the potential profits from a smooth running operation that is hassle free.
Recommendations to other buyersMy advice would be this... Try it. Try other programs if you wish, I tried and paid for many other programs. Just don't end your search without giving smart service a try. Once you've used it you'll know you found your answer.
Source: Capterra
September 21, 2016
Jennifer A.
Office Manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Source: Capterra
September 28, 2016

“WRP feed back ”

OverallWe do enjoys the layout the seamless communication to be able to share from office to field tech. The information does not always sync up.. Causing issues slowing things down in the field. However there are some great features. Would like to be notified when updates are available done. Maybe via email that would be great. Would also be great if a update video to share the following new update features are now available. As is i called in other day with issue found I was five versions behind that there had been so many updates done that I was missing out on when you think I should have been made aware of this via email. Been dealing with so many glitches and set backs that could have been avoid. Disappoints now updated there are way more things to see I'm not even sure how that all work yet can you email me a break down of the newer features and how to... I also think that the fees to add an additional work stations seems high.... Thank you WRP Office
ProsThe layout and client fields and custom features
Conssyncing can be an issue not being able. That when re activating job it does not have a easy close option that does not re send invoice to QB and or it fills ifleet with all the past jobs
Recommendations to other buyersUpdates should be sent via email with feature videos
Source: Capterra
September 28, 2016
Melissa T.
office manager
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
May 15, 2017

“Great program, excellent customer service”

OverallLinking it to our accounting program allows us to not have to log in customer information twice. Our old program we had to create a customer in the pest control program and then use that information to create them again in our accounting program. I like that we can post the work order and it automatically shows up in our QuickBooks.
ProsHow easy it is to navigate through the work orders and customers. I like that you can post multiple invoices at one time if needed, or even skip multiple invoices at one time, simply by checking a box and then posting the first. I like that it connects so easily with our QuickBooks program.
ConsI wish it would automatically reset a customer's price information for the following month. We have to change the amount of rooms serviced each month in various hotels. Our previous program would set the amount of rooms back to the base amount of rooms, but this program leaves it at the amount you post each month, so the following month it will show the amount of rooms and price from the previous month. Sometimes our customers get confused.
Source: Capterra
May 15, 2017
Melissa T.
office manager
Environmental Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
September 23, 2016

“Easy and Efficient”

OverallI have used Smart Service for the last 9 years. The customer support is excellent. They are very knowledgeable and are quick to get back to you if they are not available right away. The updates that you receive are good about fixing any program issues that may arise and they are always adding new things to help the program stay current with the times. I have even asked for certain aspects to be included in the past and they worked to make that happen for me. It's a great program and a great company. I highly recommend Smart Service.
Prosthe scheduler, the ability to post multiple invoices at a time, the ease of adding a new customer
Consif I have to change the price on a regular customer service for one service that is the price that remains for the next months service. A previous program we used would automatically reset the price back to it's basic price for the following month when it was a recurring customer.
Recommendations to other buyersDo not hesitate to call customer support if you ever have any issues. They are quick to help and have always solved our problems.
Source: Capterra
September 23, 2016
Danielle M.
President/Owner
11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 12, 2017

“Been a long time user and on my second version. Great program for small to mid-size businesses. ”

OverallVery easy to learn, and provides all the functions I need running a mid-sized Plumbing Service Company, and is very easy to teach as the staff grows.
ProsIt's a great value and does so much of what other more expensive and complicated softwares do plus even more in some cases. Service System is so user friendly and very easy to learn as well as teach to new employees as the company grows. We highly recommend it to anyone who asks.
ConsThe support at My Service Depot for SmartService is great. The biggest complication and downfall, which is a big one, is that you can never get support except during standard working business hours Monday through Friday during the day. Being a small company, you can't afford to spend the time down and on the phone with tech support and failing to answer your phones for paying customers looking for service when you are in the trades like plumbing.
Source: Capterra
May 12, 2017
Lisa S.
Office Manager
Construction, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 19, 2016

“Great dispatching program for smaller service company's.”

OverallWe purchased the software over a year ago. The product only functions with Quick Books. As we grew the software presented some challenges for us. If you have multiple locations and Jobs under one customer the software slows way down when working/scheduling anything to do with that larger customer. We experienced a lot of errors when adding new jobs/or locations. The help desk worked hard to fix the issues, and for the most part they did. It still very slow when working in our largest customer. For dispatching is it great - the I fleet portion is user friendly for the guys in the field. The finished forms are not great I would like the option to create your own without an extra charge or edit the ones they have. Yes we are happy with the product, but there are some glitches that need to be addressed. 1. Notifying customers when updates are available - via email with needed password. 2. Forms - ability to edit them. 3. size restricting issues. 4. use without QuickBooks for scheduling.
ProsThe integration with QuickBooks - Eliminates double entry.
ConsThe inability to handle larger customers - ability to see previous work within those customers is not functional. Forms created in the program are not very good
Source: Capterra
October 19, 2016
Hannah V.
Dispatcher
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
June 17, 2016

“Easy to use.”

OverallGSI has been using Smart Service since 2011. Within the last four years we have started to maximize the different options within the program. Smart Service is so easy to use and the customer service team is very knowledgeable.
ProsGSI loves how easy the program is to use and the customer service department. Whenever we have a problem the customer service representative fixes it as quickly as possible.
ConsOverall Smart Service is a great program my biggest complaint would have to be charging for add-on programs.
Recommendations to other buyersIf add-on programs need to be chargeable, allow veteran customers to sample the add-on programs to see if it is something they are willing to pay for. showing a demo or video does not count. How are they to truly know if it will work for their company or not. It would also be nice to customize the screens. Example: with the latest upgrade in the Job costing tab of the job several new columns have been added that do not apply to GSI. It would be nice to choose if we want these columns visible or not.
Source: Capterra
June 17, 2016
Verified Reviewer
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 12, 2018

“takes time to get used to but very functional”

OverallSave time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)
ProsThat it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL the tech also has the ability to make estimates and email to the client right on the spot with our custom made form. Has reduced our paper consumption by 80% in the first year.
ConsSometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds. Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time.
Reviewer Source 
Source: Capterra
March 12, 2018
Kristi M.
Manager
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
April 9, 2013

“Smart Service Review”

OverallAmazing technology that provides our customers with professional and efficient service. Detailed notes, fast invoicing, awesome correspondence records between the customer and our company and ability to email and text through the software encourages success and keeps our company fresh and current. So glad we switched to Smart Service!!!
ProsLove how easily Smart Service and Quick Books integrate. It has cut our billing time by hours.Thrilled to be able to include our service notes from SS on our QB invoices. SS is quick to resolve any issues and are constantly improving on the software to make things more detailed and efficient. iFleet is amazing! I love that I can see where our technicians are to track their routes. Customer support is excellent and if your concerns always addressed. Tracking inventory is a breeze. Vehicle maintenance can be tracked by the office so that we don't have to rely on technicians for oil changes and other maintenance issues. Software is fully customizable so we can enter our services and descriptions exactly as we want them to appear. . Being able to email the customer his service order at time of service with his signature on it. Recording history of past services so that the technicians can review what notes and materials were recorded at each prior service.
ConsA lot of data entry is required to get the software like you want it. It takes dedicated man power but is well worth it once it is entered in. Some software glitches can disrupt things for a bit but what software doesn't have these? Making sure that Smart Service, Quickbooks and iFleet are reflecting the same information for the technicians using the devices so you need to familiarize yourself with where the information is pulling from.
Source: Capterra
April 9, 2013
Kathy M.
Office manager
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 19, 2017

“Scheduling with Ease”

OverallI have used Smart Service for 4 years now and it is a terrific software. It is very user friendly and easily navigated. We service 3 states - California / Arizona / Nevada - and our technicians have handsets that are in the field. Their feedback is that they like the software and ease of I-pad use when sending the documentation. The only downside is that I do not have enough time to navigate and learn and use all of its functionality. I am not using SmartService to its fullest capacity -- every day I learn a new function that I didn't realize existed. SmartService can fit all of your scheduling needs as it can be set up and programmed to suit your company's particular needs.
ProsUser Friendly; broad functionality in scheduling for tri-State area
ConsCannot to job times in timeframe needed-- our technicians work at night -- we can't show job times past 11:55pm
Recommendations to other buyersTake the time needed to learn to the fullest extent all of the features and functionality of this software
Source: Capterra
January 19, 2017
Darlene S.
Office Manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
August 5, 2016

“Smart Service Review by Wood Dale, IL User”

OverallOur chimney sweep and repair business has been using this software for almost 10 years and it has helped us tremendously to track so many jobs, customers, estimates and prospects. I have not seen any other software on the market with as many bells and whistles as Smart Service. It seems they've just about thought of every possible use and need in mind as they continue to take feedback and utilize in regular development updates.
ProsWhat I like most about this software are the easy to understand interface screens and help available to make entry and maintenance a breeze.
ConsI'm still learning the software, but so far I have not been able to see a way to change mass records with an import feature.
Recommendations to other buyersI definitely recommend the iFleet add on for any service business that works in the field. The seamless syncing with Smart Service and making paper disappear is a great way to show your customers that your are technology savvy.
Source: Capterra
August 5, 2016
Courtney G.
Office Manager
Recreational Facilities and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
October 19, 2016

“Swim Clear says Smart Service is the Smart Choice ”

OverallSmart Service with iFleet has completely streamlined the way we do business. In the pool and spa industry it has given us an edge on customer service with it's ability to easily track and report detailed transactions, such as model and manufacturing numbers, serial numbers, time stamping, and water analysis results. There are customizable fields built in that allow us to tailor the program to our needs. If we cannot find what we want, their amazing customer support staff is always available to find a solution. Then they go one step further by taking the time to walk us through it step by step. My Service Depot keeps pace with technology and continually works to enhance and improve their products while always being open to suggestions. Thank you MSD Staff, you have been wonderful!
Prostracking (time stamps and history) and easy to view color coding, the reports feature
ConsIntegrated mapping and routing
Source: Capterra
October 19, 2016
Melinda A.
Administrative Manager
Utilities, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 5, 2017

“As with anything there are pros and cons, but the pros out weigh the cons by far.”

OverallThat it links to QuickBooks is a big plus.
ProsI like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed. Especially if we are waiting to do a repair at a later date and need to know which part is needed when we return.
ConsI wish in the instruction section you could use bold and highlights when you want to make sure something stands out. I would like to be able to schedule a repeating phone call, for example, We have customers that we have repeating jobs every month but need to call the day before to remind them to put up animals or leave a gate unlocked. I would like for the reverse route the schedule when needed.
Source: Capterra
May 5, 2017
Deb H.
Administrator
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
2/10
Source: Capterra
September 21, 2016

“Scheduling Guru”

OverallMy employer was quite hopeful that Smart Service would be the answer to our scheduling & invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.
ProsBeing able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy.
ConsSince Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it.
Recommendations to other buyersBe cautious about what Smart Service "can" do for you as some of their cool sounding features are add ons to the basic program. With the correct and willing compliance and field workers that care about whether their employer makes money or not, this could be a God-send to some companies. It is just the same as any other computer program. GIGO Garbage In, Garbage Out. The ONE field guy who admits he is computer illiterate was the leader in using the iPads and Smart Service, the photographs, he immediately saw the possibilities and became our Champion.
Source: Capterra
September 21, 2016
Natalie B.
Office Manager
Construction, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Source: SoftwareAdvice
March 17, 2015

“Easy and Accurate Dispatching with Smart Service”

ProsWe use Smart Service to dispatch our team of 14 Plumbers and Apprentice Plumbers. This would be a Herculean job without the Smart Service technology. With Smart Service, our two dispatchers are able to orchestrate our work orders to match up skills of plumber with customer needs and minimize drive time. If there is a technical problem, Smart Service is very responsive and helpful. The best part of Smart Service software is that it integrates with QuickBooks and I-Fleet Phones.
ConsOur Plumbers do have a suggestion to improve Smart Service. When the Work order information shows on the Plumber's I-Fleet phone, he sees the main contact name and phone number plus an alternate phone number. It would be helpful if he also could see an alternate name.
Recommendations to other buyersI would recommend evaluating Smart Service on the basis of effectiveness. The Smart Service scheduling board is very user-friendly, easy to navigate and easy to read. The mechanics of completing jobs in Smart Service and invoicing for each job in QuickBooks is seamless. Jobs that start but do not finish in one day are easy to track. No job ever gets "lost" in the system. Your bottom line is protected using Smart Service.
Source: SoftwareAdvice
March 17, 2015
Ben F.
Dispatcher
Facilities Services, Unspecified
Used the software for: 1-2 years
Overall Rating
1.5/5
Ease of Use
2/5
Customer Service
1.5/5
Features
1/5
Likelihood to Recommend
3/10
Source: SoftwareAdvice
March 11, 2015

“Good in theory, but impractical in implementation”

ProsFor the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around.
ConsThe program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all. Adding a new customer takes forever, especially if you have a location and job to enter as well. There is also no feature to have an AP email for their default QuickBooks email, while still have primary contact's email prevalent. Scheduling is nice that a job can recur indefinitely, but if a job cancels, you have to change its recurrence pattern PRIOR to inactivating the job, or it still comes up on the schedule. It also has no features for a job to occur for a certain period of time, or to recur on a seasonal basis. If your customers have multiple services per invoice, it is a huge pain. The "Batch invoices to Quickbooks" feature requires the user to post each individual batch one. at. a. time. Again, on a slow, clunky system. Many of the advanced features have not worked for us at all, or were not as advertised in the demo. Granted, the most annoying part (the scheduler does not work for us) is largely due to our painfully slow cloud system, making it inoperable. If you want to print a schedule for each employee, be prepared to pay for an upgrade (ours was $600) so they can program a custom report for you, that is iffy on how often it works on the first attempt. (Ours works on the second attempt every time.) The "Prospect" feature is useless... it doesn't transition over to "Customer" well at all. It is also impractical to use many features integrated with Quickbooks-- it requires syncing for anything useful, and with a large customer database, that is completely impractical for the frequency required. Bill your customer a flat rate each month? Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses. Bottom line: It's intuitive to figure out basic functions, but there is SO much room for error, and something simple like an updated address once took me 2 hours to complete for our largest customer. They need to do a complete overhaul of their programming and add some basic features before I could recommend Smart Service to anyone. We've found that to make it work, it requires constant ingenuity to come up with a work-around for design flaws.
Recommendations to other buyersONLY use this software if: -You never have recurring jobs whose price or frequency vary seasonally -It is hosted on a really fast server, and you can stand a somewhat slow system -You have at most a handful of customers with multiple services batched to one invoice. -You have tons of time to waste and love mundane data-entry -You rarely have new customers to add
Source: SoftwareAdvice
March 11, 2015
Todd S.
Office Manager
Consumer Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
September 21, 2016

“Smart Service in today's busy world”

OverallSmart Service listens to their customers and updates the software accordingly. Tech support is easy to work with and are very knowledgeable about their product.
ProsIt's easy to work with, easily adjustable to what I want to see, the new copy function is a huge time saver. iFleet is a tremendous aid for increasing productivity and reducing the amount of paperwork with our service techs.
ConsThe wait time when it's communicating with QB. I get "not responding" and it slows me down.
Recommendations to other buyersIf you are looking to increase productivity, efficiency, and reduce paperwork then this software is for you. The technical support is the best I have come across when dealing with software. I would highly recommend this product.
Source: Capterra
September 21, 2016
Jessica L.
Service Operations Manager
Construction, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 2, 2018

“Worked very well for dispatching HVAC/Plumbing/Electrical Service”

OverallAbility to dispatch efficiently. Ability to invoice easily without keeping track of paperwork. Everything was easily traceable. Very user friendly.
ProsThe ease of entering customers and service calls. Integrated live with QuickBooks. Easy to attach pictures and documents to service calls. Easy to run reports for department or service technician. Easy for technicians to complete work order/collect payment at the time of service call.
ConsTech support is great, but usually had to call and wait for a return call. Sometimes in the service industry those few minutes/hours can cost a lot of money.
Reviewer Source 
Source: Capterra
April 2, 2018
Lucas T.
Manager
Consumer Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 19, 2018

“This software along with I fleet helped us streamline our scheduling and billing without paper”

Overallless paperwork and holds on to all open jobs scheduled until they are completely billed out
ProsIt integrates with the google calendar and Quickbooks. It holds pictures of jobs and really makes recurring jobs a breeze to setup and keep up with along with storing equipment mn and sn as well as warranty info.
Consnothing to really complain about. Sometimes the google calendar can be a hindrance because technicians can see 3 days out out and may be concerned about projects they are not on yet. Some may even develop a sickness they did not know they had in advance of a project they want to avoid.
Reviewer Source 
Source: Capterra
January 19, 2018
Kathy M.
General Manager
Mechanical or Industrial Engineering, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
December 19, 2017

“Smart Service is easy to you but it doesn't do a lot of the reports we would like to do.”

OverallIts easy to use, that's about it. It does speak to Quickbooks but it creates a lot of errors which causes us to send our database in frequently.
ProsEasy to use. The different screens can be confusing so you have to pay attention to what you're doing and what screen you are in. Lots of information can be entered into the system and utilized properly.
ConsIt creates errors in Quicksbooks and we constantly have to repair our database. The different screens which look identical, you have to be careful with. If you don't put the information into both sides, it does not transfer over.
Reviewer Source 
Source: Capterra
December 19, 2017
Chris C.
Vice President | Office Manager
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Source: Capterra
May 8, 2017

“The process to move one of our data base to another QB company went well. ”

ProsThe service scheduling with ifleet for our technicians. It gives the tech an overview of his work for the day. The completion of their work the next morning is also a great and straightforward process into QB.
ConsThe only con was when going through the migration to another data base with several calls I talked to more than one tech. As all are versed in their knowledge of the product they do have different approaches. I would recommend when something like a migration takes place the same tech is available through the entire thing.
Source: Capterra
May 8, 2017
Wade R.
Owner
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
January 24, 2017

“Get Smart! ”

OverallSmart service has revolutionized our business. From having your techs schedules at their fingertips to specific reports, Smart Service will make you smile.
ProsIt helps ease the burden of communicating jobs and details with our technicians and helps build our value to our clients with an out of the ordinary service and job quoting/invoicing experience. Very professional.
ConsSometimes the updates make it do weird things and it would take a good long tutorial or two to really get used to the functionality. All in all I have nothing bad to say about it.
Recommendations to other buyersIf you want to go pro....get it!
Source: Capterra
January 24, 2017
Brenda K.
Manager
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
October 19, 2016

“Tailored perfectly for a service business.”

OverallSmartService offers many features we need in a software program lumped into one and it communicates with Quickbooks. It's a database of your customers and jobs that offers a scheduling and dispatching board, field employee/job time tracking, reports that are customizable, Invoice/payment entry that flows to Quickbooks, and more. Many other software programs only offer some of the features of SmartService, and still others that offer similar features are extremely overpriced. Been happily using SmartService since 2004.
ProsCustomizable reports, works with QuickBooks, Marketing Tracking, Scheduling
ConsSpeed, although it is a bit faster than the old version was.
Source: Capterra
October 19, 2016
Sherry N.
Office Manager
1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
January 24, 2017

“Smart Service Review”

OverallWe have been using smart service since about 1999. I have to say it is a great tool for small service bushiness. There is some things I think could be done differently or improved to help with functionality in some areas. The customer service it great! I appreciate that you are all there and willing to help and/or answer questions. Thank you.
Prosworks well with QB
ConsThere is need for improvement 1) editing in customers names capability - can only be done in QB 2) List - edits on Jobs description and other areas - are not easy to edit... I think you could find an easier way to fix spelling errors and etc...
Source: Capterra
January 24, 2017
bobbi a.
bookkeeper
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
September 21, 2016

“Smart Service Review”

OverallA big software change is always so challenging. But converting to Smart Service was pretty smooth. They work really hard to bring over all info into the program. Even when we recently took over another company and had to bring in their customer base, it went very smooth. The dispatch board is very good. And especially what we like is the reports that can be modified, and if you need a special report they will make it for you.
ProsReporting
ConsThe notes in the calls changed to being most recent first so the techs have to goto the bottom and read from there, instead of top down and adding to the bottom of the notes.
Recommendations to other buyersIts good, highly recommend.
Source: Capterra
September 21, 2016
Sebu S.
Unspecified
Used the software for: 2+ years
Overall Rating
4.5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
February 20, 2015

“Smart Service has been crucial to our scheduling and dispatching needs”

ProsSmart Service has greatly improved our efficiency when it comes to scheduling and dispatching our technicians. We're able to keep detailed notes and attachments, private and public, regarding our customers and individual jobs. After using this product for more than 7 years, we've noticed great improvements in speed and functionality. Customer service and tech support is also very knowledgeable and friendly and always help us through any issues we may have in a timely manner.
ConsUpdates are somewhat slow to be released, and although there's a lot for us to customize, I think it could use some more customizing options. Split window (scheduling window side by side with customer search) would be a significantly valuable feature to have.
Recommendations to other buyersMake sure the setup of the software as far as server and network requirements is feasible for your operation. Because this isn't a cloud solution, you need to make sure you're on top of your backups, server upkeep, and network stability.
Source: SoftwareAdvice
February 20, 2015
Bill C.
President
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
January 11, 2018

“The team at Smart Service were very helpful in getting the issue discussed and resolved”

ProsThe scheduling feature is user friendly providing detailed technician information as well as a color legend categories. The ease of moving jobs from technician to another is a huge advantage without re-entering information.
ConsThere isn't a maps feature that works that is similar to Google Maps Not able to have templates for our service technicians that is easy to set up or maintain without an additional expense having it built without a guarantee that it will work properly
Reviewer Source 
Source: Capterra
January 11, 2018
Don C.
Owner
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 2, 2012

“Exceeded my expectations!”

OverallGreat sales reps that listen to what you want the software to do. Great trainers that understand your industry and a great help desk that answers the phone when you need them. I talked to the owner Skip several times this year just to say thanks for the great product. He is really customer focused and it shows in his work.
ProsWe were looking for software to add scheduling to our Quickbooks. We tried ServiceCEO a year ago but could never get it going. The folks at Smart Service did several one on one training classes with us and really held out hand. Ross was the trainer that we worked with and you would have thought that he owned a pest control business. He knowledge about our industry blew my whole office staff away. We had the software installed on our 4 computers in a matter of hours. Once we were trained, we went live on March 1, 2011 and it was such a simple process. We have needed help this year and when we call the help desk, someone ALWAYS ANSWERS LIVE! That's just way too cool. When was the last time you got anyone to answer the phone live? These guys know what their doing. And the support is always first class. We've had Smart Service almost a year now and I wouldn't run my business without it. We've grown by 22% this year and I can say it has a lot to do with Smart Service.
ConsHonestly the only con is I wish I would have made the switch sooner. Its a great product and a huge asset to my company.
Source: Capterra
January 2, 2012
Verified Reviewer
Consumer Goods, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
April 2, 2019

“Smart Service”

ProsWe have been Smart service users for approximately 6 years now. Smart Services customer service is unsurpassed. When you call they help you. The ease of remote login by Smart Service in an awesome feature. They can see exactly what the issue is.
ConsI would say they have limited hours. If there is an issue on weekends, holidays or after business hours then you have to wait and that is the only con I can think of.
Reviewer Source 
Source: Capterra
April 2, 2019
Alisha P.
Office assistant
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
January 15, 2018

“Smart service has helped me to keep track of every aspect of each individual customer and jobs. ”

ProsI like that the software is user friendly and can be saved, changed and added to at any point of the job process. Keeping track of hours and job items has never been so easy. I can manage ifleet and scheduling simultaneously as well as customer follow ups and invoicing without delay.
ConsWhat I like least about the software is the many triggers that inhibit me of recording certain vital job status changes, or general information or notes while the job is ongoing. Sometimes that shared information needs changed or updated during the job, the triggers resend unnecessary jobs back to ifleet. But even with these triggers, I am still very pleased with the software. I would like to know more, as I am always learning new features as the need for them arises.
Reviewer Source 
Source: Capterra
January 15, 2018
Paul B.
VP of Operations
Construction, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 16, 2017

“They are really great people to work with - that makes the difference for me.”

ProsGreat support. Willing to work through any problem. Pricing is excellent. Support is always right there. Software is very intuitive. Piggy back's with our accounting software and technicians in the field extremely well.
ConsThere have been some speed issues that we are fighting to get through. They have been very easy to work with in trying to solve the problem. They have made every effort. However the issue still has not been buttoned down.
Source: Capterra
June 16, 2017
Brandon F.
Owner
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 19, 2017

“ Great scheduling software ”

Overall We have been using smart service and ifleet for two years now and could not be happier. They are both very easy to get started and very easy to use. We have had no trouble integrating it with our technicians. No more double data entry into QuickBooks. I would highly recommend this software for any small to medium service type business. We do HVAC in Colorado Springs and I can see how this would work for many different types of companies.
Pros It's many features and ease-of-use.
Cons Tech-support is only available during regular business hours on Eastern standard time.
Source: Capterra
January 19, 2017
Kathy M.
General Manager
Environmental Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
September 21, 2016

“Great Product”

OverallSmart Service is a pretty good software product, but its slow when maneuvering through it. It has great information and we utilize a good majority of its uses. It just takes a while to go from screen to screen.
ProsI like that it's easy to use and the techs can add notes to it while out in the field.
ConsI dislike that it is very slow. It takes a long time to go through each call and switch from screen to screen.
Recommendations to other buyersMake sure you utilize every aspect of the software, to get the most out of it. It can do many things for you if you input the information correctly.
Source: Capterra
September 21, 2016
Bridgett C.
Owner
Consumer Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 2, 2019

“Long time user”

OverallCustomer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I'm too invested to switch now.
ProsI like that it's mobile friendly and integrates well with QuickBooks.
ConsSeems to have a lot of glitches in the ifleet portion of the software. Customer service doesn't seem to have answers to why it's not working well all the time. Main platform freezes often.
Reviewer Source 
Source: Capterra
April 2, 2019
Michelle L.
Customer Service lead & Office Manager
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 29, 2019

“Good Service to have”

OverallMakes my job easier.
ProsIt makes creating invoices easier and helps keep track of where your technicians need to go on the job and where they are.
ConsSome jobs keep defaulting and i have to go in and re do work i just did. how to use some of the program is unfamiliar to me. It doesn't seem to back up what is done after you post a job. You then have vague information available. Maybe i just need to learn more about the program. :)
Reviewer Source 
Source: Capterra
March 29, 2019
Sholom P.
President
Real Estate, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 19, 2017

“Excellent phone support and easy to learn and use program with a lot of functionality”

OverallSaves time, and increases office and tech efficiency
ProsThe software allows me to schedule and track all of my jobs. IFleet not only updates in real time it also tracks where the technicians are, so if someone is "goofing off" you can spot it easier.
ConsThere are a few additional features that I would like. I.e. bar code scanning to ensure that the actual job was completed (most of my business is at recurring sites)
Reviewer Source 
Source: Capterra
December 19, 2017
Brett B.
Owner
Renewables & Environment, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 24, 2017

“Smart Service and iFleet are critical to my business.”

OverallWe evaluated all the software in the market for document shredding companies and narrowed it down to Smart Service. It enables us to easily track our customer's jobs, our assets, and our drivers throughout the day. iFleet revolutionized our business when it came out. We figure it saves us about 10 hours a week.
ProsEase of use and great customer support
ConsVery few.
Recommendations to other buyersCheck it out. If you're looking at dropping $10-$20k on a software package to run your business, Smart Service may be able to accomplish the same things at a fraction of the cost.
Source: Capterra
January 24, 2017
Brian P.
Owner
11-50 employees
Used the software for: 2+ years
Overall Rating
3/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
4/10
Source: Capterra
September 28, 2016

“Moving company with smart service”

OverallThere are certain fields in the moving industry that do not line up with other services. The mapper system seems to be extremely slow and locks up the computer at times when we attempt to use it. Some of the auto populated fields can not be turned off, so our secretaries are having to do double work to get the results we need. We are unable to add items in the field that carry over to smart service that will translate equally into quick books, so again the secretaries are having to go back and double work. At this time this is the program we use, but are in the process of looking at other programs that may be more flexible and less work for the office personal. We have spoken with our sales person and tech support on the issues noted above the I-fleet app that works with smart service the workers are consistantly telling us how slow the app is to respond!
ProsThe scheduling page that shows the number of trucks and color activated during time stamps
ConsNot flexible for our industry, we keep hoping it will be more appealing to other options, but no luck after many years with the company.
Recommendations to other buyersThe mapping system is useless or at least it has been for us. It locks the computer up the normal pop up location when we open it is a foreign country, NOT GOOD , and items put into I-fleets in the field can not translate to quick books unless it is done through smart service, it double work....JUST LIKE THE INDUSTRY QUESTION BELOW -MOVING INDUSTRY IS NOT AN OPTION---NOT GOOD
Source: Capterra
September 28, 2016
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Albert D. F.
President
51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 21, 2017

“Smart Service has been a God send to my company. We are now also "almost" paper free.”

OverallEfficiency - Efficiency - efficiency. And did I mention efficiency???
ProsBeing able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.
ConsNot being able to track individual extinguishers by date and have them update to when service is needed.
Reviewer Source 
Source: Capterra
December 21, 2017
Katie P.
Office Manager
Utilities, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 5, 2017

“So easy and extremely useful!”

OverallAll the of the necessary information is printed out on the daily workorders as needed. Again, this program is very easy to use as well as teach to new employees.
ProsWe love the fact that it is simple to use and holds a lot of our customers information. Searching for customers is what we use on a daily basis anytime our phone rings.
ConsWe really don't have much of anything to complain about. sometimes there are glitches but nothing major.
Source: Capterra
May 5, 2017
Travis M.
Pres.
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Source: Capterra
January 20, 2017

“experience”

Overalloverall a good experience. there are many times it takes hours to get a call back for support, this some time takes us totally of line and then we are back to handwritten tickets, adding obviously more work in the office
Prosscheduling and real time info to the guys
Consissues with Quickbooks and the transfer of info, does not always come threw correct
Recommendations to other buyerscustomer service to be more reactive. Everybody we deal with is great, just sometimes it takes way too long to get a call back
Source: Capterra
January 20, 2017
Taylor L.
VP Operations
Construction, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 19, 2017

“Smart Service is AWESOME!”

OverallWe have been using Smart Service for the last few years in our HVAC business and it is a game changer. We are able to capture ALL of the information that comes out of the field, track everything that happens and run everything paperless. I would highly recommend Smart Service to anyone with a service business.
ProsEasy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great!
ConsNone
Recommendations to other buyersGo paperless! Get wireless devices and go paperless as soon as possible.
Source: Capterra
January 19, 2017
Verified Reviewer
Security and Investigations, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 5, 2019

“Workforce management made that easy!”

OverallOverall, software is awesome I have wonderful experience and the software helped our company a lot of effective workforce management.
ProsWhat I like about the software is that aside from the fact that this is a scheduler, employees are being notified of the schedule/task update real time. Useful to us that is starting to expand our company that majority of our employees are in the field and no time to get back to the office for schedule check. Another awesome feature of this software is that after the schedule or task is complete management is notified back for the job well done.
ConsIn my experience I can't see any problem, probably the interface make it a little bit alive.
Reviewer Source 
Source: Capterra
April 5, 2019
Emily B.
Office Administrator
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 7, 2018

“We use Smart Service for all our scheduling. Everything kicks out on time!”

ProsWe love that all our customers are able to have their extinguishers serviced every year on time due to Smart Service scheduling. Love the reporting tab so we can get a monthly spreadsheet of what we have due each month.
ConsI've been using this software for 3+ years and have never had a problem so far! If I ever did, their technical support is always so helpful!
Reviewer Source 
Source: Capterra
March 7, 2018
Jeff K.
Owner/CEO
Individual & Family Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 7, 2017

“Amazingly easy to use”

OverallLearning the type of company MyServiceDepot is - a real customer centric company that takes your concerns to heart and let's you know how much they care about you and the use of their product
ProsEverything! So easy to integrate with QB, Google Calendar, Outlook and every other program we use! It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use! Cuts hours off my week, every week!
Source: Capterra
July 7, 2017
Katrina D.
Office Manager
1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: SoftwareAdvice
February 27, 2017

“Works Great”

OverallThis is a great program, they could fix a few things, but other than that I have been satisfied.
ProsScheduling is easy and organized.
ConsThey don't tell you when it has been updated and their mapping system does not allow you to "optimize" more than 100 jobs at a time. My techs tell when their system is acting up and then I have to contact them to find out why and usually it is due to an update.
Source: SoftwareAdvice
February 27, 2017