My Service Depot

Smart Service

4.5 / 5 236 reviews

Who Uses This Software?

Smart Service is the perfect software solution for any field service company, no matter the size. From sales to service, this program teams with QuickBooks to make scheduling and invoicing easy.


Average Ratings

236 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • My Service Depot
  • www.smartservice.com
  • Founded 1992
  • United States

About Smart Service

You already use QuickBooks to manage your company finances. Now, kick things up a notch with Smart Service, the direct QuickBooks add-on that deftly handles scheduling, billing, dispatching, customer management, work orders, routing, and every other need facing the modern field service company. Replace your clipboards and filing cabinets with a mobile, paperless system that will streamline your operations, eliminate waste, and boost your bottom line.


Smart Service Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Electronic Signature
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Smart Service Reviews Recently Reviewed!


Capterra-loader

Great field mgmt software for Quickbooks users

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The design is amazing and the integration works seamlessly with Quickbooks. The direct customer support is great but is an additional cost that I feel is a must-have for general support or when you get in a jam.

Cons: There are not too many cons with this software. The constant updating and making the software more versatile for the user would be the only negative point I could come across only because with any software update there is a chance for bugs. The fact the company is always doing it in response to making the software run better and adding feature requests from actual customers balances it out I feel.

Worked very well for dispatching HVAC/Plumbing/Electrical Service

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of entering customers and service calls. Integrated live with QuickBooks. Easy to attach pictures and documents to service calls. Easy to run reports for department or service technician. Easy for technicians to complete work order/collect payment at the time of service call.

Cons: Tech support is great, but usually had to call and wait for a return call. Sometimes in the service industry those few minutes/hours can cost a lot of money.

Overall: Ability to dispatch efficiently. Ability to invoice easily without keeping track of paperwork. Everything was easily traceable. Very user friendly.

Smart Service is very functional for day to day service business needs.

Mar 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to keep schedules in order, payment details, technicians whereabouts, ease of learning the software, address verification, reminders, the list goes on.

Cons: Occasional errors that are not easy to decipher, but it is a software program so that is expected. Still have a lot to learn since I have been using this program for less than 6 months now.

Overall: Everything is organized for me, makes taking, tracking calls a breeze!

The best customer service!

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best customer service. Able to do all of our scheduling with ease. It works with quickbooks which was a huge selling point.

Cons: There is no way to see the schedule for everyone when the owner is out of the office. This is the #1 complaint from the owner.

Encouraging!

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It seems to have lots of flexibility and based around helping us to never 'drop the ball' again! I especially like the ease of scheduling and ability to have multiple in process schedule window open so I can bounce between calls when needed. Also the waiting list sort capabilities and the post to invoice window so I can always see what is not yet compete - I know I am not even coming close to working the software to it's fullest nor correctly but it is leaps and bounds above what we were using and the integration with QB is fabulous!

Cons: This is not a like least, but so many details and hard to know which areas to focus on first to create a smooth transition and flow of work.

takes time to get used to but very functional

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL
the tech also has the ability to make estimates and email to the client right on the spot with our custom made form.
Has reduced our paper consumption by 80% in the first year.

Cons: Sometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds.
Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time.

Overall: Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)

Very Informative and useful as well as user friendly for our technicians

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What i liked most about this program was the ease of use as well as how efficiently it tracks our fleet, jobs, technicians, customers and more.

Cons: What i liked least about this program was that the inventory module is an add-on. If this module came with the program it would help immensely

Overall: As i stated before this program (iFleet) was very easy to understand and use. This made implementing it with our technicians all the easier. The Smart Service side was a little more complex but even still the depth of the tracking is great. It shows our technicians in route, lists our customer locations and more. Thanks

I haven'd had many issues, but customer support has always been very quick to help.

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the organization of the jobs and customers. I also really like that it syncs to quickbooks at ease.

Cons: Sometimes seems to have trouble syncing up with our ifleet tablets. Other than that, everything is great.

Smart Service has made my job as a dispatcher & A/R much easier Their customer service is the best!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It has streamlined the way I dispatch & invoice all of our customers. It also makes keeping up with our maintenance agreements much easier.
The customer service is outstanding & luckily for me they are very patient.

Cons: The only thing I've had issues with so far is the reports feature. There are almost too many to choose from... I hope a webinar is on the way.

We use Smart Service for all our scheduling. Everything kicks out on time!

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that all our customers are able to have their extinguishers serviced every year on time due to Smart Service scheduling. Love the reporting tab so we can get a monthly spreadsheet of what we have due each month.

Cons: I've been using this software for 3+ years and have never had a problem so far! If I ever did, their technical support is always so helpful!

easy to use, but don't benefit from all aspects

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: easy to search for clients and i like how you can leave notes in each clients file that shows up when you print the schedules

Overall: There are too many options and buttons that I do not use and do not know what service they provide.

Smart Service has been a great tool for combining so many normal day work activities.

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: Love that this product is connected to Quickbooks. Easy way to combine banking, scheduling, jobs and invoices and many more all in one. Glad it is user friendly and able to edit or change anything quickly.

Cons: Some glitches here or there but usually easily remedied. Customer service is usually pretty quick with any questions or concerns. Overall, good product!

This software along with I fleet helped us streamline our scheduling and billing without paper

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It integrates with the google calendar and Quickbooks. It holds pictures of jobs and really makes recurring jobs a breeze to setup and keep up with along with storing equipment mn and sn as well as warranty info.

Cons: nothing to really complain about. Sometimes the google calendar can be a hindrance because technicians can see 3 days out out and may be concerned about projects they are not on yet. Some may even develop a sickness they did not know they had in advance of a project they want to avoid.

Overall: less paperwork and holds on to all open jobs scheduled until they are completely billed out

Smart service has helped me to keep track of every aspect of each individual customer and jobs.

Jan 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the software is user friendly and can be saved, changed and added to at any point of the job process. Keeping track of hours and job items has never been so easy. I can manage ifleet and scheduling simultaneously as well as customer follow ups and invoicing without delay.

Cons: What I like least about the software is the many triggers that inhibit me of recording certain vital job status changes, or general information or notes while the job is ongoing. Sometimes that shared information needs changed or updated during the job, the triggers resend unnecessary jobs back to ifleet. But even with these triggers, I am still very pleased with the software. I would like to know more, as I am always learning new features as the need for them arises.

The team at Smart Service were very helpful in getting the issue discussed and resolved

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The scheduling feature is user friendly providing detailed technician information as well as a color legend categories. The ease of moving jobs from technician to another is a huge advantage without re-entering information.

Cons: There isn't a maps feature that works that is similar to Google Maps
Not able to have templates for our service technicians that is easy to set up or maintain without an additional expense having it built without a guarantee that it will work properly

Super user freindly

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Lets me track where my technicians are at all times. Compatible with Quickbooks. Super easy to operate.

Cons: Sometimes the email does not go out when using our ipads. Think it has to do with apple mail. That would be the only issue

Fully featured software.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Connects your field operations with your office. Looks attractive and easy to use. Navigable and loaded with features.

Cons: The software can be a little bit clunky and slow. More automatic integration needed. (primarily email)

Overall good. Sometimes hard to navigate

Jan 05, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The scheduling of employees and tasks is great, work orders print in a easy to follow format that gets employees where they need to go.

Cons: Hard to navigate. Smart Service has a lot of great uses but is difficult to actually utilize all of its uses.

Updating our Smart Service software

Jan 05, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use. It's also incredibly easy to customize it to fit our needs. Customer service is excellent.

Cons: Addition of extra modules/options can get a little pricey. iFleet devices/handsets add up fast too.

For the most part, this program works great for us

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its easy to use, easy to bill, you can see everything that you have done in the past. We can add the NFPA reports for the technicians to fill out on site.

Cons: My technicians cannot change the dates and times out in the field. They schedule their own work and would like to move it to them times and dates they have scheduled. Also we cannot tell the difference between what we have actually scheduled and what is showing up a reoccurring.

Overall: Timely billing. We are billing daily instead of weekly and its much easier.

Excellent software.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart Service is a very user friendly and easy to teach to new employees. Ifleet is a real plus for the technicians.

Cons: I am unable to delete employees out of Smart Service after termination. The inability to cut and paste equipment out of Smart Service.

Beware before you buy.

Dec 27, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Great Dashboard for dispatcher. It allows the dispatcher to customize how they operate and make great decisions. Wish there was a place to park unassigned calls. Nice interface with Quickbooks. Good overall features. Really wanted this product to work for us.

Cons: Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking. Was told during sales demo this could be turned off with a "radio button". It was our number one reason for buying and explained up front. After purchase and during training we demanded to see how this was to be done and our trainer was honest and said the salesman was wrong and halted the training. They refused to change the mobile app to disable this. Gave them a few days they asked to address this and they could not demonstrate after several tries how this was to be done. The only viable suggestion was to lock down all the smart phones with a 3rd party mobile management software which would prevent our techs from receiving and sending troubleshooting documentation. We demanded a refund which was prompt but not the full amount despite the deception. The upper management will not return calls but instead sent me an emailed legal threat if I dared to review the product online. They actually used the word "Disparage" which is supposed to have a dishonest component to it. Everything here is honest. They plan to sue for liquidated damages for each negative review. Good product, dishonest salespeople and an upper management that doesn't care to try and win a customer or apologize for their salespeople's misplaced exuberance.

Overall: None. We returned it for a smaller refund.

My Service Depot is not a company that stands by its word, they tell you one thing and do another

Dec 22, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: job entry is ok. The ability to drop & drag jobs between technicians is nice. Ifleet program worked ok

Cons: When we purchased this software I purchased the dispatching add on called Ifleet for my field technicians. I was told and I quote "Ifleet purchase option _ iphone/ipad smart service add-on with no set up fees or ongoing monthly charges for service or support. That is off of my sales contract. They have turned off my Ifleet because I haven't paid my support fees. My agreement states there are no fees for support but somehow I owe them money, supposedly. Don't believe anything they say as they are just trying to get your money.

I also have issues with the program itself as you need to be able to write computer code to get any kind of reports from the software, the reporting feature is difficult to use. Its interface with QuickBooks is not great which makes tracking receivables and sales difficult. Overall I am very disappointed with this software and I would not recommend purchasing it.

Overall: Experience about what not to buy

Capterra-loader

Smart Service has been a God send to my company. We are now also "almost" paper free.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Cons: Not being able to track individual extinguishers by date and have them update to when service is needed.

Overall: Efficiency - Efficiency - efficiency.
And did I mention efficiency???

Capterra-loader

I really like Smart Service

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We switched to Smart Service and the iFleet app a little over a year ago. It has revolutionized our time tracking, job costing, and billing processes.

Cons: The software has a learning curve due to the massive functionality that is built in. It took a bit to figure it all out.

Overall: Our time tracking and billing processes were streamlined immensely over our previous methods. Also having the ability to provide job documentation to field workers through the app is very nice.

The best experience I have had doing a data conversion of the three I have done over the past 35 yrs

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Smart Service has been able to meet our demanding requirements for our companies and the way we do business . They did a superb job in our data conversion which in my opinion is more or just as important as the product it self

Overall: Smart service was able to take us from four software programs that we used to run our business with now we do it with one Smart service it works flawlessly with Quickbooks Which our old program was supposed to but never did. No program is perfect but I have to say Smart service has met and exceeded our expectations form day one

we use for our technicians to enter their service orders. Sync to quickbooks saves double entry.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Software syncs to QuickBooks automatically. Calendar view is easy to use. Calendar sync to Outlook and email notifications would be a nice feature.

Cons: Software freezes,' not responding' on occasion. It would be nice if entry and reports were more end-user customizable.

Smart Service is easy to you but it doesn't do a lot of the reports we would like to do.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use. The different screens can be confusing so you have to pay attention to what you're doing and what screen you are in. Lots of information can be entered into the system and utilized properly.

Cons: It creates errors in Quicksbooks and we constantly have to repair our database. The different screens which look identical, you have to be careful with. If you don't put the information into both sides, it does not transfer over.

Overall: Its easy to use, that's about it. It does speak to Quickbooks but it creates a lot of errors which causes us to send our database in frequently.

Huge improvement over paper tickets!

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Syncs with Quickbooks / Ability to bill and collect on the job / Ability to add photos to jobs / Tracking work done previously for customers

Cons: Can be a bit buggy at times (often get error messages when trying to close out jobs) / Issues sometimes with Smart Service and iFleet sharing info (even after synced)

Overall: Streamlined our billing and collections / Greater use of QuickBooks and its features / Saved time / Centralized customer information

Great for scheduling

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how this makes scheduling jobs easier. It allows us to dispatch jobs to our employees and keep track of where they are and at what time.

Cons: The least thing i like about smart service is the fact you have to pay for certain add ons if you want the software to do different things

Excellent phone support and easy to learn and use program with a lot of functionality

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software allows me to schedule and track all of my jobs. IFleet not only updates in real time it also tracks where the technicians are, so if someone is "goofing off" you can spot it easier.

Cons: There are a few additional features that I would like. I.e. bar code scanning to ensure that the actual job was completed (most of my business is at recurring sites)

Overall: Saves time, and increases office and tech efficiency

It has been rough transitioning and we have had issues with the software and our server

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's great for the guys out in the field! It also nice how customer and job information is all together.

Cons: Need to learn it more on the office side. Not all the functions seem to be very user-friendly and the travel and production times are not always the same in the reports.

Overall: iFleet is great for the guys out in the field.
Keeping customer and job information together is very nice.

The staff are always helpful and respond quickly to requests

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability it gives me to run a variety of reports and to easily maneuver customer schedules.

DISAPOINTED

Dec 08, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: be advised that you can't even just purchase the product and use it. You have to pay for customer service to continue to use the product, even when you aren't at fault, when the system is not right you still have to pay for them to fix their problems.

Pros: Functions to schedule jobs is probably the only thing that I use this product for so I don't have many questions or problems, but when you do, its a problem

Cons: lack of customer service help on issues that are with the function of the product. I am able to function in the system as much as i need to, but when the system isn't doing what its supposed to then there is nothing I can do about it other than pay for them to fix a problem that should not exist

Vendor Response

by My Service Depot on December 15, 2017

I¿m sorry that you¿re disappointed with the charges for ongoing support of Smart Service. You are correct that we do charge for ongoing support, but that charge includes all product updates including new feature enhancements, call-in and email support, customer training webinars, and continuing use of our web services for our mobile application. We strive to provide the best products and services at a reasonable cost to our customers, and the total cost of Smart Service is among the most competitive in the industry. I see that you recently renewed your support account, and we hope that you¿ll take advantage of all of the services that it includes.

Amazingly easy to use

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! So easy to integrate with QB, Google Calendar, Outlook and every other program we use! It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use! Cuts hours off my week, every week!

Overall: Learning the type of company MyServiceDepot is - a real customer centric company that takes your concerns to heart and let's you know how much they care about you and the use of their product

They are really great people to work with - that makes the difference for me.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great support. Willing to work through any problem. Pricing is excellent. Support is always right there. Software is very intuitive. Piggy back's with our accounting software and technicians in the field extremely well.

Cons: There have been some speed issues that we are fighting to get through. They have been very easy to work with in trying to solve the problem. They have made every effort. However the issue still has not been buttoned down.

Great program, excellent customer service

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: How easy it is to navigate through the work orders and customers. I like that you can post multiple invoices at one time if needed, or even skip multiple invoices at one time, simply by checking a box and then posting the first. I like that it connects so easily with our QuickBooks program.

Cons: I wish it would automatically reset a customer's price information for the following month. We have to change the amount of rooms serviced each month in various hotels. Our previous program would set the amount of rooms back to the base amount of rooms, but this program leaves it at the amount you post each month, so the following month it will show the amount of rooms and price from the previous month. Sometimes our customers get confused.

Overall: Linking it to our accounting program allows us to not have to log in customer information twice. Our old program we had to create a customer in the pest control program and then use that information to create them again in our accounting program. I like that we can post the work order and it automatically shows up in our QuickBooks.

Been a long time user and on my second version. Great program for small to mid-size businesses.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great value and does so much of what other more expensive and complicated softwares do plus even more in some cases. Service System is so user friendly and very easy to learn as well as teach to new employees as the company grows. We highly recommend it to anyone who asks.

Cons: The support at My Service Depot for SmartService is great. The biggest complication and downfall, which is a big one, is that you can never get support except during standard working business hours Monday through Friday during the day. Being a small company, you can't afford to spend the time down and on the phone with tech support and failing to answer your phones for paying customers looking for service when you are in the trades like plumbing.

Overall: Very easy to learn, and provides all the functions I need running a mid-sized Plumbing Service Company, and is very easy to teach as the staff grows.

Mobile to office efficiency!!

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can see in real time what's going on in the field with my techs.
I also like it ability to seamlessly sync with Quickbooks to avoid double entry.

Cons: Wish it had a feature to mass text clients to remind them of their service scheduled.
It also runs slow and lags quite often.

The process to move one of our data base to another QB company went well.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The service scheduling with ifleet for our technicians. It gives the tech an overview of his work for the day. The completion of their work the next morning is also a great and straightforward process into QB.

Cons: The only con was when going through the migration to another data base with several calls I talked to more than one tech. As all are versed in their knowledge of the product they do have different approaches. I would recommend when something like a migration takes place the same tech is available through the entire thing.

Work in this product daily.

May 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to read visually. Searching by name & address is easy to do & setting up new customers are easier.

Cons: Inability to easily change customers name once it has been set-up. This is a huge drawback. Reporting needs to be more user friendly

Overall: I was not on the implementation team so I'm not sure what benefits they received.

As with anything there are pros and cons, but the pros out weigh the cons by far.

May 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed. Especially if we are waiting to do a repair at a later date and need to know which part is needed when we return.

Cons: I wish in the instruction section you could use bold and highlights when you want to make sure something stands out. I would like to be able to schedule a repeating phone call, for example, We have customers that we have repeating jobs every month but need to call the day before to remind them to put up animals or leave a gate unlocked. I would like for the reverse route the schedule when needed.

Overall: That it links to QuickBooks is a big plus.

So easy and extremely useful!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: We love the fact that it is simple to use and holds a lot of our customers information. Searching for customers is what we use on a daily basis anytime our phone rings.

Cons: We really don't have much of anything to complain about. sometimes there are glitches but nothing major.

Overall: All the of the necessary information is printed out on the daily workorders as needed. Again, this program is very easy to use as well as teach to new employees.

The software is easy to use and maintain.

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is intuitive and easy to understand. The integration with Quick books has been easy to work with and a overall success.

So far this works amazingly well

May 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Direct connection with QuickBooks! Pulling customers and information is very easy and getting the work orders back to get the invoices printed is great

The support team is very professional are great listeners and even better problem solvers.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like how the software can be tailored to fit my company needs and the support in customer service helps me get my company needs met.

Cons: It could be a little more compatible with my high-def screen, some of the icons are difficult to read.

Overall: Helps me run my business and cuts down on my office work.

thank goodness for customer support They have been really helpful, so our experience is much better!

May 02, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Being paperless! Real-time! Helping us all get on the same page, (despite those who do things they're own way!) Use of IFleet!

Cons: Still more complicated, than necessary, in that some things are not clearly defined as to how to go about getting things set-up as needed, with-out customer support. Does not have all the aspects needed to get the reports we need, such as demographics.

Overall: No more paper! Real-time, helps free up more time. IFleet, nice!

Easy to use, seamless communication with ifleet, absolutely love it!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

Cons: Suggestion would be that I would love an option to send email follow ups directly from the service with customer satisfaction surveys with results that would link to jobs and customers!

Overall: Ease of scheduling, fast syncing for technicians, easy access customer records, ability to opperate paperless.

Great technical support when you have problems or need to set up a new feature.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Can customize reports to what you need. The schedule board is very easy to follow. Monthly Maintenance Billings are simplified to doing them at once in a batch.

Cons: When you get up there in customers, like 10,000 plus, its a hog so you need a fast computer and network.

always great customer service

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: the ability to sync with quickbooks for billing. customer service is quick to respond and very polite.

Cons: i am not made aware of updates when they are released, i usually have an error, which will lead to a call and i will update. the ability to use smart service on ipad would be nice. mass data upload option, ie device inventory from excel sheet.

AMAZING!!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: EASY TO GET AROUND AND UNDERSTANDABLE. HAVE GREAT COMMUNICATION WITH ALL THE SUPPORT AT SMART SERVICE. I TEND TO ASK ALOT OF QUESTIONS.

Works Great

Feb 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Comments: This is a great program, they could fix a few things, but other than that I have been satisfied.

Pros: Scheduling is easy and organized.

Cons: They don't tell you when it has been updated and their mapping system does not allow you to "optimize" more than 100 jobs at a time. My techs tell when their system is acting up and then I have to contact them to find out why and usually it is due to an update.

Great

Feb 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: Have had no real problem , they have been quick to to fix any bugs that I have had or on a new roll out. There staff have always been quick and great.

Smart Service is awesome

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: User friendlly.

Overall: We have utilized Smart Service since 2007 and have no complaints. We sometimes forget the time difference between Ohio and California but that is obviously our problem. The tech support is great and their continued assistance is very much appreciated.

Customer Support

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: it's user friendly, once I became familiar with the program

Cons: I can't really give you an honest opinion on this, as it was not set up properly or being used that way when I started here.

Overall: Customer support is amazing! Always available and very helpful!! I have never had to wait long to get the help that I needed. I came into the use of this software after it was already in place and not being used properly. The support team helped me get a better understanding of the programs so I could make proper use of it!

Amazing service

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: convenience, ease of use.

Cons: When a job is continued to a second day, and is completed it doesn't stay on the calendar.

Overall: I have had a great experience so far with smart service!! I have had minimal issues and when I have had them tech support has had them resolved immediately. This service had made my job easier and my techs don't have to call me 20 times a day because all of the information is provided for them on ifleet.

Recommendations to other buyers: Not that I can think of.

Scheduling greatness!!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: All encompassing brings calls, quotes, appts all together and cuts back on paper work.

Cons: It can be slow and has brain farts

Overall: Great for putting together a schedule and dramatically reducing paperwork. Love the ifleet as it keeps the office and the technicians on the same page.

Spartaheat

Feb 01, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We have been using Smart Service for a few years now. If we ever have an issue or just don't remember how to do something. We call the tech support. They are awesome. Fast, friendly service, that never gets aggravated with our crazy off the wall questions. The software is very user friendly. Dispatching and tracking our guys has never been easier.

Smart Service Review

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User Friendly & great client support when issues occur.

Cons: none

Overall: We have been using Smart Service for several years for our HVAC company. The system works very well for us and it user friendly! We would highly recommend.

Customer Support

Jan 30, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Scheduling ease and work orders for service jobs

Cons: The customizing of reports is a challenge for me

Overall: As a small business owner, a software program with great customer service means everything. Smart Service allows us to be more efficient with our record keeping, scheduling, and customer service. More importantly, I know that I would get quick support response with any questions, training, or upgrades. I would definitely recommend Smart Service for any small business, especially those that work with Quick Books for their accounting needs.

Recommendations to other buyers: No

Buyer beware

Jan 30, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: If you have existing software and want to use this as an interface don't do it, it may work fine on standalone but not integration. They will tell you it will work and then when it doesn't they will try and have you change your ways to make it work. Once you realize it's not going to work it will be too late to get your money back then you will not hear from them again.

Pros: Associates were nice.

Cons: Would not work as expected and they didn't care .

Recommendations to other buyers: Be very careful making this decision, I spent several years looking and spent almost a year before purchasing this system and it was a complete failure. It may work fine if you are starting from scratch but not when doing the integration .

An Excellent Product

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Nothing at this time

Overall: I find it very easy to use. Only a few things that I would like to be changed: add a call back 3 weeks

Recommendations to other buyers: Add a 3 weeks call back results

Smart Service and iFleet are critical to my business.

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use and great customer support

Cons: Very few.

Overall: We evaluated all the software in the market for document shredding companies and narrowed it down to Smart Service. It enables us to easily track our customer's jobs, our assets, and our drivers throughout the day. iFleet revolutionized our business when it came out. We figure it saves us about 10 hours a week.

Recommendations to other buyers: Check it out. If you're looking at dropping $10-$20k on a software package to run your business, Smart Service may be able to accomplish the same things at a fraction of the cost.

EXCELLENT CUSTOMER SUPPORT!!

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: That it connects to QuickBooks.

Cons: I wish it had a little more features.

Overall: Smart service is awesome. Easy to use and good value for the money you pay. The customer support is the best! Great customer service and they absolutely know what they're stuff!

Get Smart!

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It helps ease the burden of communicating jobs and details with our technicians and helps build our value to our clients with an out of the ordinary service and job quoting/invoicing experience. Very professional.

Cons: Sometimes the updates make it do weird things and it would take a good long tutorial or two to really get used to the functionality. All in all I have nothing bad to say about it.

Overall: Smart service has revolutionized our business. From having your techs schedules at their fingertips to specific reports, Smart Service will make you smile.

Recommendations to other buyers: If you want to go pro....get it!

Best Scheduling Software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software works like a charm with QuickBooks. Office personnel are in sync with the technicians working in the field at all times.

Smart Service Review

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: works well with QB

Cons: There is need for improvement 1) editing in customers names capability - can only be done in QB 2) List - edits on Jobs description and other areas - are not easy to edit... I think you could find an easier way to fix spelling errors and etc...

Overall: We have been using smart service since about 1999. I have to say it is a great tool for small service bushiness. There is some things I think could be done differently or improved to help with functionality in some areas. The customer service it great! I appreciate that you are all there and willing to help and/or answer questions. Thank you.

Great software, easy to use.

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, easy to read font.

Cons: ?

Overall: It's been great to schedule with, does regular scheduling along with repairs on multiple visits and planned service jobs that repeat yearly. Ties in with QuickBooks, have had no problems with it whatsoever.

Recommendations to other buyers: ?

Great Product & Great Support

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Cons: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Overall: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. Whenever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Recommendations to other buyers: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

experience

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: scheduling and real time info to the guys

Cons: issues with Quickbooks and the transfer of info, does not always come threw correct

Overall: overall a good experience. there are many times it takes hours to get a call back for support, this some time takes us totally of line and then we are back to handwritten tickets, adding obviously more work in the office

Recommendations to other buyers: customer service to be more reactive. Everybody we deal with is great, just sometimes it takes way too long to get a call back

The best Costumer Services!

Jan 19, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Although the system is a little complicated and not very user friendly costumer service is always there to help with any kind of questions or issues. I love that they jump on your screen and show you exactly how something is to be done. Overall the software is great and I am sure it has way more features than what our company uses, which hopefully we will come to master as time goes.

Customer service

Jan 19, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Scheduling

Overall: When we first started with you if there was a problem you could get ahold of a tech at anytime now it takes over 4 hours!

Excellence software!!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: That is provides precise information for my technicians.

Cons: When a job is continued for multiple days and then completed it disappears off all scheduled dates and looks like the techs didn't work that day.

Overall: We have had the software for a few months now and I have nothing negative to say. It has definitely made my job easier, and provided more accurate information for our technicians.

Recommendations to other buyers: not at this time.

It's G-R-E-A-T!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Overall Smart Service is a great tool. There are a couple of things I wish it would do. In the instruction section I would like to be able to BOLD some words as well as the ability to highlight areas of the instructions you want to stand out to our driver.

Smart Service review

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to work with quickbooks

Cons: Some times it takes long to load different windows

Overall: I have been using Smart Service and Ifleet for over a year now. I have been a dispatcher over 15 years. This software has been the best I have ever used. There are a lot of good features and the guys in the field are using it and its great. Thanks guys

Recommendations to other buyers: More updates more often would be a good idea

Not So Bad

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Each upgrade brings its own challenges. I find that it is tricky when a customer changes ownership making the changes in Smart Service and QBs is challenging.

Great scheduling software

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's many features and ease-of-use.

Cons: Tech-support is only available during regular business hours on Eastern standard time.

Overall: We have been using smart service and ifleet for two years now and could not be happier. They are both very easy to get started and very easy to use. We have had no trouble integrating it with our technicians. No more double data entry into QuickBooks. I would highly recommend this software for any small to medium service type business. We do HVAC in Colorado Springs and I can see how this would work for many different types of companies.

Dispatcher

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: gives a good customer base and some history

Cons: geared more toward residential than commercial and contracting large jobs

Overall: We only use portions of the program. We have made it work for us as we are mainly commercial and it seems geared more toward residential.

We love smart service

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We've been using Smart Service for a little over a year now, it has made scheduling so much easier. The program we used before seems so generic compared to Smart Service. There are so many features we didn't know we were missing until we started using Smart Service.

Overall Sastifcation

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I love the customer support they offer, anytime I am having trouble there is always someone ready and eager to hel;p and are so friendly. They walk me through each step in detail and are always patient.

Scheduling with Ease

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly; broad functionality in scheduling for tri-State area

Cons: Cannot to job times in timeframe needed-- our technicians work at night -- we can't show job times past 11:55pm

Overall: I have used Smart Service for 4 years now and it is a terrific software. It is very user friendly and easily navigated. We service 3 states - California / Arizona / Nevada - and our technicians have handsets that are in the field. Their feedback is that they like the software and ease of I-pad use when sending the documentation. The only downside is that I do not have enough time to navigate and learn and use all of its functionality. I am not using SmartService to its fullest capacity -- every day I learn a new function that I didn't realize existed. SmartService can fit all of your scheduling needs as it can be set up and programmed to suit your company's particular needs.

Recommendations to other buyers: Take the time needed to learn to the fullest extent all of the features and functionality of this software

Smart Service is AWESOME!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great!

Cons: None

Overall: We have been using Smart Service for the last few years in our HVAC business and it is a game changer. We are able to capture ALL of the information that comes out of the field, track everything that happens and run everything paperless. I would highly recommend Smart Service to anyone with a service business.

Recommendations to other buyers: Go paperless! Get wireless devices and go paperless as soon as possible.

Disappointed.

Dec 12, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We thought this was what we had been looking for. They system is not very user friendly. It must me stored on a computer making working from home not possible. The service center NEVER answers their phone. They always all you back that day but it's maddening when you need to figure something out that you have to leave a message. However, if you call sales they pick up right away. It's an ok service but I would look elsewhere. For a few grand more you could have a custom system built.

Pros: It does store pictures and routes the jobs, however, many times it can't find the house so that is just omitted from the route.

Cons: Can be very slow, especially syncing. Integration with maps would be better with Google maps verse apple maps. Customer service is the biggest con

Recommendations to other buyers: Be careful, the sales guys tell you it does anything you ask and there is NO trial period. I think because if people tried it and saw the limitations they wouldn't buy it.

The best realtime routing software for our busy growing business

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using I fleet and it really improves the flow of info from field to office to customer.
We now use our paper for paper airplane completion

BEST ATS EVER!

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I absolutely love SS, its extremely user friendly, has tons of features. Makes recruiting easier than ever!

Pros: Job Posting features! and TXT message feature

Cons: nothing bad to say

Recommendations to other buyers: totally worth the investment

implements well

Nov 04, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: This is a great product that helps me and our office manager out in the office. It is an easy tool to implement and learn as i am helping our office manager with scheduling and dispatching. Its easy for me to follow what he is doing in the office

easy to use

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This app is very easy to learn. I am not so good with computers and this i caught on easy. I helps me know everything about the job that my office manager sends us. I can easily look at past jobs that we have done for the customer and keep a detailed description of the work completed with the line items created

organization

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: This product helps us keep track of ours jobs. We can easily view any details or job notes for the upcoming job. Shows all contact info. Can easily attach po's or pictures of the job

great product

Nov 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: product is great. It allows us to easily schedule and dispatch our techs. We use it to monitor and track where our employees are. Easily enter new customers and also keep track of any useful customer information

Great Product

Nov 01, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Smart service makes it easy to keep everything organized for our customers and allwys us to easily route our technicians for the day.

Smart Service Smart buy

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Smart service is a great tool, and is very helpful. For scheduling/ handling customers no program compares

Great integration

Oct 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: My main reason for switching to Smart Service was the desire to eliminate double entry by having a scheduling program that integrates with Quick books and had a mobile application for techs to use on the field.

We're happy with Smart Service

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Report function, scheduling capability, routing, reliability

Cons: difficult to make corrections on customer names. Having difficulty trying to email off of Smart Service.

Overall: We have used Smart Service since the inception of our business in 2006. We have been pleased with their overall performance and dedication for their customers for all these years.

I schedule 200+ jobs a week

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with Quick Books and the capacity to customize

Cons: The learning curve.

Overall: I own a high volume marine service business and I am delighted to have found Smart Service. When I purchased my business the first thing I did was look for a serious scheduling program and the Smart Service soft ware and team has helped me transition smoothly.

Recommendations to other buyers: Yeah, make the batching screen better. Help differentiate the jobs by alternating shaded lines, upgrade the software so that it doesn't revert to job 1 every time a job is posted. Keep up the good work!

SmartService has been fantastic for my business...

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Great scheduling and routing capabilities.

Cons: There are always little features you would like to see impletmented for your specific needs, but I understand why that can't always be done.

Overall: We looked at all the service scheduling software out there 7 years ago. We compared SmartService to even software that was specifically designed for my business (document shredding) and even though SmartService is more generic, it had all the features and benefits we were looking for at a fraction of the cost. Their support people have always been very helpful. We will continue to use SmartService and iFleet in our operation.

Great Program and Software

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I enjoy using this program, easy to use . All the staff are extremely helpful, very knowledgeable and the technical personnel are wonderful to work with. I would recommend this program.

Best Scheduling Software!

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Occasional glitches with Microsoft access.

Overall: Smart Service software has allowed our company to maximum efficiency in all departments. Thinking back, we don't know how we survived without it!

Great Resource

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The format that it prints for the customer to read with ease

Cons: glitchy

Overall: This is a great resource to use, it attaches pictures for the customers to see and it corresponds with QB's!

great product

Oct 25, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use.

Cons: I wish there was a way to quote with it and also a way to manage it from an iPad.

Overall: We are very pleased with the product. We spend about 6 months looking for the right product for us. I feel like we have found it with Smart Service.

Great All Encompassing Database

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it covers all aspects of our business. Ifleet is great.

Cons: A little resource heavy and slow at times.

Overall: Software is great for keeping track of schedule, work orders, billing, proposals, and your fleet. It is also graphically pleasing and user friendly.

Recommendations to other buyers: Make it faster, ability to duplicate proposals, mapping can be glitch would be helpful if that was more stable.