My Service Depot

Smart Service

4.5 / 5 239 reviews

Who Uses This Software?

Smart Service is the perfect software solution for any field service company, no matter the size. From sales to service, this program teams with QuickBooks to make scheduling and invoicing easy.


Average Ratings

239 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • My Service Depot
  • www.smartservice.com
  • Founded 1992
  • United States

About Smart Service

You already use QuickBooks to manage your company finances. Now, kick things up a notch with Smart Service, the direct QuickBooks add-on that deftly handles scheduling, billing, dispatching, customer management, work orders, routing, and every other need facing the modern field service company. Replace your clipboards and filing cabinets with a mobile, paperless system that will streamline your operations, eliminate waste, and boost your bottom line.


Smart Service Features

  • Accounting Integration
  • Budget Tracking/Job Costing
  • Change Orders
  • Commercial
  • Contract Management
  • Contractors
  • CRM
  • Equipment Tracking
  • Estimating
  • Incident Reporting
  • Mobile Access
  • Offline Access
  • Residential
  • RFI & Submittals
  • Subcontractor Management
  • Billing & Invoicing
  • Commercial / Industrial
  • Contract Management
  • Customer Database
  • Electronic Signature
  • Mobile Access
  • Quotes / Estimates
  • Scheduling
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Dispatch Management
  • Electronic Signature
  • Inventory Management
  • Mobile Payments
  • Payment Processing
  • Quotes / Estimates
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Bid Management
  • Billing & Invoicing
  • Client Management
  • Employee Scheduling
  • Inventory Management
  • Mobile Access
  • Payroll Management
  • Quality Control
  • Surveys & Feedback
  • Time Tracking
  • Work Order Management
  • Billing & Invoicing
  • Contract Management
  • Customer Management
  • Dispatch Management
  • Employee Management
  • Equipment Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling & Appointments
  • Billing & Invoicing
  • Customer Service History
  • Dispatch Management
  • Fleet Management
  • Inventory Control
  • Mobile Access
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Property Layouts
  • Quotes / Estimates
  • Scheduling
  • Billing & Invoicing
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Quotes / Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Bid Management
  • Change Orders
  • Cost Database
  • Customer Management
  • Project Management
  • Quote Management
  • Scheduling
  • Takeoff
  • Billing & Invoicing
  • Customer Management
  • Document Imaging
  • Inventory Management
  • Job Costing
  • Lead Management
  • Quotes / Estimates
  • Scheduling
  • Work Order Management
  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Contract Management
  • Customer Database
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Preventive Maintenance
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Task Management

Smart Service Reviews Recently Reviewed!


Great Product & Great Support

Jan 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Cons: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Overall: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. Whenever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

Recommendations to other buyers: I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come.

ACI Smart Service Review 09-21-2016

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field.

Cons: We have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild.
We have several labor descriptions for our business and the work tickets can be set up correctly for the type of labor on a service call, the information transfers to the invoice in QB correctly, but defaults to ONE labor description on the time cards. So I end up having to revise nearly ever time card entry to correct the labor code. Also have to change the service or installation name from the sales rep's name to the actual technician that did the work. This has made the payroll processing a lot more time consuming than it used to be when it was entered directly through the time card entry in QB.

Overall: We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system.

Recommendations to other buyers: We have suggested and even requested a couple of enhancements through customer service. Some of them have been used and some are just too custom to our line of business for a change to be made on the part of Smart Service. The customer support is very helpful when we do have an issue they respond quickly and are very knowledgeable about the system.

Scheduling Guru

Sep 21, 2016
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Being able to schedule the field guys is fantastic. I can look at the screen and immediately know if I have a worker available or not. If a person takes the time to learn it the scheduler can be your new best friend. Some of the men really LOVE that they can take photos of the job site, the work, parts that need to be replaced and it stays with that job forever. I love that too. It is very handy.

Cons: Since Smart Service makes a new, unique job in Quick Books every single time you make a job, it makes more sense to have QB in single user mode all the time so a job can be deleted if necessary but my employer uses QB in his office to do his bids and the invoicing so it can be a pain in the neck. There is no way to tell Smart Service to print ONE work order if the jobs are assigned to the department and to the person (indicates who is doing the job) it automatically spits out one for the office that I don't need, one for the job, and one for the human. Once a person's name is entered as a customer there is no way to change it. It is wrong forever. Once it is used in QB it can only be made inactive not deleted. It might be a Quick Books interface problem which is not really Smart Service's problem but if Quick Books runs into a problem and has to close (but they always apologize for the inconvenience ;) ) then I have to close Smart Service, re open QB, start Smart Service, wait for it to go through it's acrobatics (gathering data) before I can use it.

Overall: My employer was quite hopeful that Smart Service would be the answer to our scheduling & invoicing headaches as he invested a great deal of money into the software, the iPads, man hours, time away from our regular business days to learn the system, etc. The idea of the system is really good. The implementation in daily business is not so good as it takes real dedication and compliance on everyone's part. He had to rework the inventory on Quick Books so items would be easier for the field guys to find, invent ways to charge mileage as we live in a rural area and Wyoming is huge, rework the labor hours so the men knew how to charge a customer in the field. With all the work we both put into it, the extra training I requested from My Service Depot, you would think that it would run smoothly. Smart Service is only as good as the people's efforts entering the data from a job. If they forget something it can cost the company a lot of money. Since we started Smart Service we have returned to paper as it can be tracked. Having a paper trail is very useful. My employer has returned to invoicing duties as he will know if the men forgot something on the invoice and won't have to eat the cost any more.

Recommendations to other buyers: Be cautious about what Smart Service "can" do for you as some of their cool sounding features are add ons to the basic program. With the correct and willing compliance and field workers that care about whether their employer makes money or not, this could be a God-send to some companies. It is just the same as any other computer program. GIGO Garbage In, Garbage Out. The ONE field guy who admits he is computer illiterate was the leader in using the iPads and Smart Service, the photographs, he immediately saw the possibilities and became our Champion.

Good in theory, but impractical in implementation

Mar 11, 2015
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Extremely
Likely

Pros: For the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around.

Cons: The program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all. Adding a new customer takes forever, especially if you have a location and job to enter as well. There is also no feature to have an AP email for their default QuickBooks email, while still have primary contact's email prevalent. Scheduling is nice that a job can recur indefinitely, but if a job cancels, you have to change its recurrence pattern PRIOR to inactivating the job, or it still comes up on the schedule. It also has no features for a job to occur for a certain period of time, or to recur on a seasonal basis. If your customers have multiple services per invoice, it is a huge pain. The "Batch invoices to Quickbooks" feature requires the user to post each individual batch one. at. a. time. Again, on a slow, clunky system. Many of the advanced features have not worked for us at all, or were not as advertised in the demo. Granted, the most annoying part (the scheduler does not work for us) is largely due to our painfully slow cloud system, making it inoperable. If you want to print a schedule for each employee, be prepared to pay for an upgrade (ours was $600) so they can program a custom report for you, that is iffy on how often it works on the first attempt. (Ours works on the second attempt every time.) The "Prospect" feature is useless... it doesn't transition over to "Customer" well at all. It is also impractical to use many features integrated with Quickbooks-- it requires syncing for anything useful, and with a large customer database, that is completely impractical for the frequency required. Bill your customer a flat rate each month? Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses. Bottom line: It's intuitive to figure out basic functions, but there is SO much room for error, and something simple like an updated address once took me 2 hours to complete for our largest customer. They need to do a complete overhaul of their programming and add some basic features before I could recommend Smart Service to anyone. We've found that to make it work, it requires constant ingenuity to come up with a work-around for design flaws.

Recommendations to other buyers: ONLY use this software if: -You never have recurring jobs whose price or frequency vary seasonally -It is hosted on a really fast server, and you can stand a somewhat slow system -You have at most a handful of customers with multiple services batched to one invoice. -You have tons of time to waste and love mundane data-entry -You rarely have new customers to add

Love the integration with QuickBooks

Sep 02, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: I love that it integrates with QuickBooks in real time. There are pros and cons to seeing every work order in QB but that also allows us to easily see how many times we have been to a customers house. As I said, the devil is in the details and if you just reach out to the customer service rather than struggle with the reports - they will teach you a lot and get you the report you need much quicker than you can do it yourself - until you learn how to do it yourself! The program is very customizable so that it can become what you need.

Cons: I would like the schedule board to act as a calendar too - the default search info isn't what i need but Smart Service can change the defaults - we just haven't it yet - I need to be able to schedule meetings/days off/ appts that are not service calls - in a manner that will allow them to be seen on the schedule without requiring that they be "Completed" 'cause then they disappear.....

Overall: The transition from the old dispatch program was ok but not great but I don't feel that was Smart Service's issue as much as it was a planning issue within our company. A detailed migration plan should have been written out and discussed in advance so that everything could be addressed. I suggest Smart Service take that lead as many companies just don't understand the devil in the details until it is too late.

Recommendations to other buyers: Our guys are paid in a really strange way - that made the transition a bit more difficult - also, none of our service agreements were brought over but we had about 30,000 customers in QB.....that is a bit daunting. We also have never had a good inventory system set up and the migration to SS should have been done at the same time we set up proper inventory - That wasn't SS's issue that was our companies fault - SS is great - we just haven't utilized it to its full capacity.

Moving company with smart service

Sep 28, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Extremely
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Pros: The scheduling page that shows the number of trucks and color activated during time stamps

Cons: Not flexible for our industry, we keep hoping it will be more appealing to other options, but no luck after many years with the company.

Overall: There are certain fields in the moving industry that do not line up with other services. The mapper system seems to be extremely slow and locks up the computer at times when we attempt to use it. Some of the auto populated fields can not be turned off, so our secretaries are having to do double work to get the results we need. We are unable to add items in the field that carry over to smart service that will translate equally into quick books, so again the secretaries are having to go back and double work. At this time this is the program we use, but are in the process of looking at other programs that may be more flexible and less work for the office personal. We have spoken with our sales person and tech support on the issues noted above the I-fleet app that works with smart service the workers are consistantly telling us how slow the app is to respond!

Recommendations to other buyers: The mapping system is useless or at least it has been for us. It locks the computer up the normal pop up location when we open it is a foreign country, NOT GOOD , and items put into I-fleets in the field can not translate to quick books unless it is done through smart service, it double work....JUST LIKE THE INDUSTRY QUESTION BELOW -MOVING INDUSTRY IS NOT AN OPTION---NOT GOOD

Best business software

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It accomplishes all that we want out of a software without being complicated to use. It understands what we need to function and flow as a business. Using the software helps us be professional and profitable.

Cons: I can't really say anything negative about the software. I have heard others say they found a cheaper way to operate with software. It is usually people using several different software types or one program that is less quality. To me bad or clunky software/office operations cost money. Smart service is inexpensive when you realize the potential profits from a smooth running operation that is hassle free.

Overall: After trying many different types of software for my business, smart service outshines them all. Easy to use, functions in a way that makes sense with our business. It makes dealing with customer orders fast and efficient. Communicating with employees in the field has never been better for us. We can accurately and quickly make sure field techs understand where they should go and what they are to do. We can track revenue by forecasting and reviewing. This software really works. The support team is amazing.

Recommendations to other buyers: My advice would be this... Try it. Try other programs if you wish, I tried and paid for many other programs. Just don't end your search without giving smart service a try. Once you've used it you'll know you found your answer.

My Service Depot is not a company that stands by its word, they tell you one thing and do another

Dec 22, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: job entry is ok. The ability to drop & drag jobs between technicians is nice. Ifleet program worked ok

Cons: When we purchased this software I purchased the dispatching add on called Ifleet for my field technicians. I was told and I quote "Ifleet purchase option _ iphone/ipad smart service add-on with no set up fees or ongoing monthly charges for service or support. That is off of my sales contract. They have turned off my Ifleet because I haven't paid my support fees. My agreement states there are no fees for support but somehow I owe them money, supposedly. Don't believe anything they say as they are just trying to get your money.

I also have issues with the program itself as you need to be able to write computer code to get any kind of reports from the software, the reporting feature is difficult to use. Its interface with QuickBooks is not great which makes tracking receivables and sales difficult. Overall I am very disappointed with this software and I would not recommend purchasing it.

Overall: Experience about what not to buy

WRP feed back

Sep 28, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The layout and client fields and custom features

Cons: syncing can be an issue not being able.
That when re activating job it does not have a easy close option that does not re send invoice to QB and or it fills ifleet with all the past jobs

Overall: We do enjoys the layout the seamless communication to be able to share from office to field tech. The information does not always sync up.. Causing issues slowing things down in the field. However there are some great features. Would like to be notified when updates are available done. Maybe via email that would be great. Would also be great if a update video to share the following new update features are now available. As is i called in other day with issue found I was five versions behind that there had been so many updates done that I was missing out on when you think I should have been made aware of this via email. Been dealing with so many glitches and set backs that could have been avoid. Disappoints now updated there are way more things to see I'm not even sure how that all work yet can you email me a break down of the newer features and how to... I also think that the fees to add an additional work stations seems high.... Thank you WRP Office

Recommendations to other buyers: Updates should be sent via email with feature videos

Beware before you buy.

Dec 27, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Great Dashboard for dispatcher. It allows the dispatcher to customize how they operate and make great decisions. Wish there was a place to park unassigned calls. Nice interface with Quickbooks. Good overall features. Really wanted this product to work for us.

Cons: Serious security flaws that let your techs email your hard earned customer information to their personal email or worse yet your competitor with no tracking. Was told during sales demo this could be turned off with a "radio button". It was our number one reason for buying and explained up front. After purchase and during training we demanded to see how this was to be done and our trainer was honest and said the salesman was wrong and halted the training. They refused to change the mobile app to disable this. Gave them a few days they asked to address this and they could not demonstrate after several tries how this was to be done. The only viable suggestion was to lock down all the smart phones with a 3rd party mobile management software which would prevent our techs from receiving and sending troubleshooting documentation. We demanded a refund which was prompt but not the full amount despite the deception. The upper management will not return calls but instead sent me an emailed legal threat if I dared to review the product online. They actually used the word "Disparage" which is supposed to have a dishonest component to it. Everything here is honest. They plan to sue for liquidated damages for each negative review. Good product, dishonest salespeople and an upper management that doesn't care to try and win a customer or apologize for their salespeople's misplaced exuberance.

Overall: None. We returned it for a smaller refund.

Not for everyone

Feb 05, 2014
1/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Comments: Let's do the positives first. The tech support people try to be helpful and are pretty knowledgeable about their software. However, they are never available when you call in. They always have to call back. We have never gotten to a tech on the first call.

To do a quote, Smart Service requires you to create a Prospect which is a duplicate of a Customer. Creating one is easy but once created the Prospect is a separate entity from a Customer. Quotes are created for Prospects only and cannot be created for Customers. Quotes are not sent to QuickBooks so you can't use QB's reports (which are much more flexible). If a quote is approved, it is converted to a Job and is attached to the Customer.

When a job is entered in SS, any part numbers that were listed will be sent to QB and create demand. But if you enter an item after the job is created, it is not transferred to QB to generate demand until the job is invoiced. So when a tech adds an item to a job in the field, QB will show no demand for it. Your QB purchase report will tell you to order items A, B, and C, but it will be missing item D and the quantities for A, B, and C may not be correct. This problem is huge for us.

Job descriptions entered into iFleet will transfer to SS but will not transfer to QB unless you make additional changes to them. So if my tech enters "No trouble found" in iFleet, we have to open up the job in SS and add a period or make some other change for SS to send the new description to QB. This is a nuisance and leaves open the chance to print an invoice from QB without the full job description.

You can¿t modify the forms in SS without paying SS to do it. So if you want to add your logo, or add/delete what data prints, you have to pay SS to do it.

If you have to update Customer information, such as phone numbers or contacts, you have to do it three times; once in QB, once for the Customer in SS, and once for the Prospect in SS.

If you are adding or deleting items on a job and realize you made a mistake, there is no way to exit the job without saving the changes. The job shows a Cancel Edits button but it doesn't seem to do anything.

If you are a service company that does not have to track part numbers, this may work for you. But if you do anything that relies on part numbers you will be doomed. Scheduling becomes easier but all the front office tasks like invoicing, ordering parts, etc. becomes more difficult.

Great program, excellent customer service

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to navigate through the work orders and customers. I like that you can post multiple invoices at one time if needed, or even skip multiple invoices at one time, simply by checking a box and then posting the first. I like that it connects so easily with our QuickBooks program.

Cons: I wish it would automatically reset a customer's price information for the following month. We have to change the amount of rooms serviced each month in various hotels. Our previous program would set the amount of rooms back to the base amount of rooms, but this program leaves it at the amount you post each month, so the following month it will show the amount of rooms and price from the previous month. Sometimes our customers get confused.

Overall: Linking it to our accounting program allows us to not have to log in customer information twice. Our old program we had to create a customer in the pest control program and then use that information to create them again in our accounting program. I like that we can post the work order and it automatically shows up in our QuickBooks.

Easy and Efficient

Sep 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: the scheduler, the ability to post multiple invoices at a time, the ease of adding a new customer

Cons: if I have to change the price on a regular customer service for one service that is the price that remains for the next months service. A previous program we used would automatically reset the price back to it's basic price for the following month when it was a recurring customer.

Overall: I have used Smart Service for the last 9 years. The customer support is excellent. They are very knowledgeable and are quick to get back to you if they are not available right away. The updates that you receive are good about fixing any program issues that may arise and they are always adding new things to help the program stay current with the times. I have even asked for certain aspects to be included in the past and they worked to make that happen for me. It's a great program and a great company. I highly recommend Smart Service.

Recommendations to other buyers: Do not hesitate to call customer support if you ever have any issues. They are quick to help and have always solved our problems.

Been a long time user and on my second version. Great program for small to mid-size businesses.

May 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's a great value and does so much of what other more expensive and complicated softwares do plus even more in some cases. Service System is so user friendly and very easy to learn as well as teach to new employees as the company grows. We highly recommend it to anyone who asks.

Cons: The support at My Service Depot for SmartService is great. The biggest complication and downfall, which is a big one, is that you can never get support except during standard working business hours Monday through Friday during the day. Being a small company, you can't afford to spend the time down and on the phone with tech support and failing to answer your phones for paying customers looking for service when you are in the trades like plumbing.

Overall: Very easy to learn, and provides all the functions I need running a mid-sized Plumbing Service Company, and is very easy to teach as the staff grows.

Easy to use.

Jun 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GSI loves how easy the program is to use and the customer service department. Whenever we have a problem the customer service representative fixes it as quickly as possible.

Cons: Overall Smart Service is a great program my biggest complaint would have to be charging for add-on programs.

Overall: GSI has been using Smart Service since 2011. Within the last four years we have started to maximize the different options within the program. Smart Service is so easy to use and the customer service team is very knowledgeable.

Recommendations to other buyers: If add-on programs need to be chargeable, allow veteran customers to sample the add-on programs to see if it is something they are willing to pay for. showing a demo or video does not count. How are they to truly know if it will work for their company or not. It would also be nice to customize the screens. Example: with the latest upgrade in the Job costing tab of the job several new columns have been added that do not apply to GSI. It would be nice to choose if we want these columns visible or not.

Great dispatching program for smaller service company's.

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The integration with QuickBooks - Eliminates double entry.

Cons: The inability to handle larger customers - ability to see previous work within those customers is not functional. Forms created in the program are not very good

Overall: We purchased the software over a year ago. The product only functions with Quick Books. As we grew the software presented some challenges for us. If you have multiple locations and Jobs under one customer the software slows way down when working/scheduling anything to do with that larger customer. We experienced a lot of errors when adding new jobs/or locations. The help desk worked hard to fix the issues, and for the most part they did. It still very slow when working in our largest customer. For dispatching is it great - the I fleet portion is user friendly for the guys in the field. The finished forms are not great I would like the option to create your own without an extra charge or edit the ones they have. Yes we are happy with the product, but there are some glitches that need to be addressed. 1. Notifying customers when updates are available - via email with needed password. 2. Forms - ability to edit them. 3. size restricting issues. 4. use without QuickBooks for scheduling.

Smart Service Review

Apr 09, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Love how easily Smart Service and Quick Books integrate. It has cut our billing time by hours.Thrilled to be able to include our service notes from SS on our QB invoices.
SS is quick to resolve any issues and are constantly improving on the software to make things more detailed and efficient.
iFleet is amazing! I love that I can see where our technicians are to track their routes.
Customer support is excellent and if your concerns always addressed.
Tracking inventory is a breeze.
Vehicle maintenance can be tracked by the office so that we don't have to rely on technicians for oil changes and other maintenance issues.
Software is fully customizable so we can enter our services and descriptions exactly as we want them to appear. .
Being able to email the customer his service order at time of service with his signature on it.
Recording history of past services so that the technicians can review what notes and materials were recorded at each prior service.

Cons: A lot of data entry is required to get the software like you want it. It takes dedicated man power but is well worth it once it is entered in.
Some software glitches can disrupt things for a bit but what software doesn't have these?
Making sure that Smart Service, Quickbooks and iFleet are reflecting the same information for the technicians using the devices so you need to familiarize yourself with where the information is pulling from.

Overall: Amazing technology that provides our customers with professional and efficient service. Detailed notes, fast invoicing, awesome correspondence records between the customer and our company and ability to email and text through the software encourages success and keeps our company fresh and current. So glad we switched to Smart Service!!!

takes time to get used to but very functional

Mar 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it integrates with quick books; is a good reoccurring database of our client with reoccurring work on semi and annual basis. no need for a separate data base anymore. When use with iFleet all work orders come back to the office electronically along with any photos taken, and can be processed immediately if desired; although some customers complained the guy was still in the parking lot when they got the invoice; LOL
the tech also has the ability to make estimates and email to the client right on the spot with our custom made form.
Has reduced our paper consumption by 80% in the first year.

Cons: Sometimes there is a long lapse between windows; generally it is several seconds but at time it can be 15 to 20 seconds.
Having to update the customer list almost everyday; it tedious and with over 10K clients can take a long time.

Overall: Save time and aggravation of telling and waiting for tech's to turn in paper work; it does not get lost anymore :)

Scheduling with Ease

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User Friendly; broad functionality in scheduling for tri-State area

Cons: Cannot to job times in timeframe needed-- our technicians work at night -- we can't show job times past 11:55pm

Overall: I have used Smart Service for 4 years now and it is a terrific software. It is very user friendly and easily navigated. We service 3 states - California / Arizona / Nevada - and our technicians have handsets that are in the field. Their feedback is that they like the software and ease of I-pad use when sending the documentation. The only downside is that I do not have enough time to navigate and learn and use all of its functionality. I am not using SmartService to its fullest capacity -- every day I learn a new function that I didn't realize existed. SmartService can fit all of your scheduling needs as it can be set up and programmed to suit your company's particular needs.

Recommendations to other buyers: Take the time needed to learn to the fullest extent all of the features and functionality of this software

Smart Service Review by Wood Dale, IL User

Aug 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software are the easy to understand interface screens and help available to make entry and maintenance a breeze.

Cons: I'm still learning the software, but so far I have not been able to see a way to change mass records with an import feature.

Overall: Our chimney sweep and repair business has been using this software for almost 10 years and it has helped us tremendously to track so many jobs, customers, estimates and prospects. I have not seen any other software on the market with as many bells and whistles as Smart Service. It seems they've just about thought of every possible use and need in mind as they continue to take feedback and utilize in regular development updates.

Recommendations to other buyers: I definitely recommend the iFleet add on for any service business that works in the field. The seamless syncing with Smart Service and making paper disappear is a great way to show your customers that your are technology savvy.

Swim Clear says Smart Service is the Smart Choice

Oct 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: tracking (time stamps and history) and easy to view color coding, the reports feature

Cons: Integrated mapping and routing

Overall: Smart Service with iFleet has completely streamlined the way we do business. In the pool and spa industry it has given us an edge on customer service with it's ability to easily track and report detailed transactions, such as model and manufacturing numbers, serial numbers, time stamping, and water analysis results. There are customizable fields built in that allow us to tailor the program to our needs. If we cannot find what we want, their amazing customer support staff is always available to find a solution. Then they go one step further by taking the time to walk us through it step by step. My Service Depot keeps pace with technology and continually works to enhance and improve their products while always being open to suggestions. Thank you MSD Staff, you have been wonderful!

As with anything there are pros and cons, but the pros out weigh the cons by far.

May 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ease of scheduling and tracking where my driver is. I also like the fact that my driver can take a picture for future reference when needed. Especially if we are waiting to do a repair at a later date and need to know which part is needed when we return.

Cons: I wish in the instruction section you could use bold and highlights when you want to make sure something stands out. I would like to be able to schedule a repeating phone call, for example, We have customers that we have repeating jobs every month but need to call the day before to remind them to put up animals or leave a gate unlocked. I would like for the reverse route the schedule when needed.

Overall: That it links to QuickBooks is a big plus.

Easy and Accurate Dispatching with Smart Service

Mar 17, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Smart Service to dispatch our team of 14 Plumbers and Apprentice Plumbers. This would be a Herculean job without the Smart Service technology. With Smart Service, our two dispatchers are able to orchestrate our work orders to match up skills of plumber with customer needs and minimize drive time. If there is a technical problem, Smart Service is very responsive and helpful. The best part of Smart Service software is that it integrates with QuickBooks and I-Fleet Phones.

Cons: Our Plumbers do have a suggestion to improve Smart Service. When the Work order information shows on the Plumber's I-Fleet phone, he sees the main contact name and phone number plus an alternate phone number. It would be helpful if he also could see an alternate name.

Recommendations to other buyers: I would recommend evaluating Smart Service on the basis of effectiveness. The Smart Service scheduling board is very user-friendly, easy to navigate and easy to read. The mechanics of completing jobs in Smart Service and invoicing for each job in QuickBooks is seamless. Jobs that start but do not finish in one day are easy to track. No job ever gets "lost" in the system. Your bottom line is protected using Smart Service.

DISAPOINTED

Dec 08, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: be advised that you can't even just purchase the product and use it. You have to pay for customer service to continue to use the product, even when you aren't at fault, when the system is not right you still have to pay for them to fix their problems.

Pros: Functions to schedule jobs is probably the only thing that I use this product for so I don't have many questions or problems, but when you do, its a problem

Cons: lack of customer service help on issues that are with the function of the product. I am able to function in the system as much as i need to, but when the system isn't doing what its supposed to then there is nothing I can do about it other than pay for them to fix a problem that should not exist

Vendor Response

by My Service Depot on December 15, 2017

I¿m sorry that you¿re disappointed with the charges for ongoing support of Smart Service. You are correct that we do charge for ongoing support, but that charge includes all product updates including new feature enhancements, call-in and email support, customer training webinars, and continuing use of our web services for our mobile application. We strive to provide the best products and services at a reasonable cost to our customers, and the total cost of Smart Service is among the most competitive in the industry. I see that you recently renewed your support account, and we hope that you¿ll take advantage of all of the services that it includes.

Smart Service in today's busy world

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to work with, easily adjustable to what I want to see, the new copy function is a huge time saver. iFleet is a tremendous aid for increasing productivity and reducing the amount of paperwork with our service techs.

Cons: The wait time when it's communicating with QB. I get "not responding" and it slows me down.

Overall: Smart Service listens to their customers and updates the software accordingly. Tech support is easy to work with and are very knowledgeable about their product.

Recommendations to other buyers: If you are looking to increase productivity, efficiency, and reduce paperwork then this software is for you. The technical support is the best I have come across when dealing with software. I would highly recommend this product.

Worked very well for dispatching HVAC/Plumbing/Electrical Service

Apr 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of entering customers and service calls. Integrated live with QuickBooks. Easy to attach pictures and documents to service calls. Easy to run reports for department or service technician. Easy for technicians to complete work order/collect payment at the time of service call.

Cons: Tech support is great, but usually had to call and wait for a return call. Sometimes in the service industry those few minutes/hours can cost a lot of money.

Overall: Ability to dispatch efficiently. Ability to invoice easily without keeping track of paperwork. Everything was easily traceable. Very user friendly.

This software along with I fleet helped us streamline our scheduling and billing without paper

Jan 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It integrates with the google calendar and Quickbooks. It holds pictures of jobs and really makes recurring jobs a breeze to setup and keep up with along with storing equipment mn and sn as well as warranty info.

Cons: nothing to really complain about. Sometimes the google calendar can be a hindrance because technicians can see 3 days out out and may be concerned about projects they are not on yet. Some may even develop a sickness they did not know they had in advance of a project they want to avoid.

Overall: less paperwork and holds on to all open jobs scheduled until they are completely billed out

Smart Service is easy to you but it doesn't do a lot of the reports we would like to do.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use. The different screens can be confusing so you have to pay attention to what you're doing and what screen you are in. Lots of information can be entered into the system and utilized properly.

Cons: It creates errors in Quicksbooks and we constantly have to repair our database. The different screens which look identical, you have to be careful with. If you don't put the information into both sides, it does not transfer over.

Overall: Its easy to use, that's about it. It does speak to Quickbooks but it creates a lot of errors which causes us to send our database in frequently.

Customer service is not great, and it's a time-consuming product

Jun 27, 2014
1/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: I liked the promises of what it would do to streamline our business.

Cons: We purchased this product for our plumbing and heating company to help with dispatching, and it cost a lot more time and money than it was worth. Everything is very tedious, and it is not a very intuitive program. If you do need to use the help desk (for which you are charged automatically annually without any notice because they have it in their contract), you can never reach someone right away and have to wait for a call back. We recently bought different software, and the time saved in just 3 weeks is astounding! I had called to pull our information from Smart Service and stated very clearly on the phone what I was doing and that I would no longer be using their product. I was never informed that I would need to provide a written letter of cancellation, so I was charged without notice for support for the next year for a product we were no longer using. My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly. I would never recommend this product or company.

Recommendations to other buyers: Make sure to complete demos with companies. They need to go through everything that you will need the software to do with you. We had researched for about a year and have found a product that works great for us (we have only been using it for three weeks and had all office staff trained in two days). The customer service experience factor was a huge indicator to what type of company we would ultimately work with.

Get Smart!

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It helps ease the burden of communicating jobs and details with our technicians and helps build our value to our clients with an out of the ordinary service and job quoting/invoicing experience. Very professional.

Cons: Sometimes the updates make it do weird things and it would take a good long tutorial or two to really get used to the functionality. All in all I have nothing bad to say about it.

Overall: Smart service has revolutionized our business. From having your techs schedules at their fingertips to specific reports, Smart Service will make you smile.

Recommendations to other buyers: If you want to go pro....get it!

Tailored perfectly for a service business.

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable reports, works with QuickBooks, Marketing Tracking, Scheduling

Cons: Speed, although it is a bit faster than the old version was.

Overall: SmartService offers many features we need in a software program lumped into one and it communicates with Quickbooks. It's a database of your customers and jobs that offers a scheduling and dispatching board, field employee/job time tracking, reports that are customizable, Invoice/payment entry that flows to Quickbooks, and more. Many other software programs only offer some of the features of SmartService, and still others that offer similar features are extremely overpriced. Been happily using SmartService since 2004.

The process to move one of our data base to another QB company went well.

May 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The service scheduling with ifleet for our technicians. It gives the tech an overview of his work for the day. The completion of their work the next morning is also a great and straightforward process into QB.

Cons: The only con was when going through the migration to another data base with several calls I talked to more than one tech. As all are versed in their knowledge of the product they do have different approaches. I would recommend when something like a migration takes place the same tech is available through the entire thing.

Smart Service Review

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Reporting

Cons: The notes in the calls changed to being most recent first so the techs have to goto the bottom and read from there, instead of top down and adding to the bottom of the notes.

Overall: A big software change is always so challenging. But converting to Smart Service was pretty smooth. They work really hard to bring over all info into the program. Even when we recently took over another company and had to bring in their customer base, it went very smooth.

The dispatch board is very good. And especially what we like is the reports that can be modified, and if you need a special report they will make it for you.

Recommendations to other buyers: Its good, highly recommend.

Smart Service Review

Jan 24, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: works well with QB

Cons: There is need for improvement 1) editing in customers names capability - can only be done in QB 2) List - edits on Jobs description and other areas - are not easy to edit... I think you could find an easier way to fix spelling errors and etc...

Overall: We have been using smart service since about 1999. I have to say it is a great tool for small service bushiness. There is some things I think could be done differently or improved to help with functionality in some areas. The customer service it great! I appreciate that you are all there and willing to help and/or answer questions. Thank you.

SmartService has been fantastic for my business...

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Great scheduling and routing capabilities.

Cons: There are always little features you would like to see impletmented for your specific needs, but I understand why that can't always be done.

Overall: We looked at all the service scheduling software out there 7 years ago. We compared SmartService to even software that was specifically designed for my business (document shredding) and even though SmartService is more generic, it had all the features and benefits we were looking for at a fraction of the cost. Their support people have always been very helpful. We will continue to use SmartService and iFleet in our operation.

Smart Service has been crucial to our scheduling and dispatching needs

Feb 20, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Smart Service has greatly improved our efficiency when it comes to scheduling and dispatching our technicians. We're able to keep detailed notes and attachments, private and public, regarding our customers and individual jobs. After using this product for more than 7 years, we've noticed great improvements in speed and functionality. Customer service and tech support is also very knowledgeable and friendly and always help us through any issues we may have in a timely manner.

Cons: Updates are somewhat slow to be released, and although there's a lot for us to customize, I think it could use some more customizing options. Split window (scheduling window side by side with customer search) would be a significantly valuable feature to have.

Recommendations to other buyers: Make sure the setup of the software as far as server and network requirements is feasible for your operation. Because this isn't a cloud solution, you need to make sure you're on top of your backups, server upkeep, and network stability.

The team at Smart Service were very helpful in getting the issue discussed and resolved

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The scheduling feature is user friendly providing detailed technician information as well as a color legend categories. The ease of moving jobs from technician to another is a huge advantage without re-entering information.

Cons: There isn't a maps feature that works that is similar to Google Maps
Not able to have templates for our service technicians that is easy to set up or maintain without an additional expense having it built without a guarantee that it will work properly

Overall a pretty good system

Sep 22, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
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Pros: the ease of being to track my guys

Cons: when your server is down , Not getting an email telling us that. So, we dont spend alot of time trying to figure out what is going on. Thinking it is on our end

Overall: Their is some small function that I would like to see changes on
1: the customer signature box is to small for older customers
2: have to have your team do updates, it doesnt come up and tell us it is time for an update
3: some of the items do not roll into quickbooks right all the time does some time
4: does not seem to take change in customer address or name, I have to start another customer

Exceeded my expectations!

Jan 02, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We were looking for software to add scheduling to our Quickbooks. We tried ServiceCEO a year ago but could never get it going. The folks at Smart Service did several one on one training classes with us and really held out hand. Ross was the trainer that we worked with and you would have thought that he owned a pest control business. He knowledge about our industry blew my whole office staff away. We had the software installed on our 4 computers in a matter of hours. Once we were trained, we went live on March 1, 2011 and it was such a simple process. We have needed help this year and when we call the help desk, someone ALWAYS ANSWERS LIVE! That's just way too cool. When was the last time you got anyone to answer the phone live? These guys know what their doing. And the support is always first class. We've had Smart Service almost a year now and I wouldn't run my business without it. We've grown by 22% this year and I can say it has a lot to do with Smart Service.

Cons: Honestly the only con is I wish I would have made the switch sooner. Its a great product and a huge asset to my company.

Overall: Great sales reps that listen to what you want the software to do. Great trainers that understand your industry and a great help desk that answers the phone when you need them. I talked to the owner Skip several times this year just to say thanks for the great product. He is really customer focused and it shows in his work.

Great Product

Sep 21, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
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Pros: I like that it's easy to use and the techs can add notes to it while out in the field.

Cons: I dislike that it is very slow. It takes a long time to go through each call and switch from screen to screen.

Overall: Smart Service is a pretty good software product, but its slow when maneuvering through it. It has great information and we utilize a good majority of its uses. It just takes a while to go from screen to screen.

Recommendations to other buyers: Make sure you utilize every aspect of the software, to get the most out of it. It can do many things for you if you input the information correctly.

Great scheduling software

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's many features and ease-of-use.

Cons: Tech-support is only available during regular business hours on Eastern standard time.

Overall: We have been using smart service and ifleet for two years now and could not be happier. They are both very easy to get started and very easy to use. We have had no trouble integrating it with our technicians. No more double data entry into QuickBooks. I would highly recommend this software for any small to medium service type business. We do HVAC in Colorado Springs and I can see how this would work for many different types of companies.

Consistent issues

May 07, 2014
2/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It interacts with QuickBooks.

Cons: I've been with Smart Service for two years now, but I'm starting to research other companies and software. I have ongoing issues with their Smart Service program and iFleet. First, I have yet to have one full month without issues. Second, their hours start at 8:30am, so if you have issues, you need to wait until they open. There is no before or after hours support. I deliberately started speed dialing at 8:28am (they open at 8:30am), trying desperately to be the first one, since if Smart Service and iFleet are crippled, so is our business. I kept getting the "we are closed" recording. Finally, at 8:31am, the receptionist picks up, says her greeting, and then tells me her techs are already all busy on other lines and asks if they can call me back, which I find difficult to believe. Because I just couldn't sit around and wait for Smart Service tech support to call me back, I started researching the issue myself, and hopefully corrected it. When they called me back, I told them I no longer needed their assistance, as we fixed it waiting for them, he said, "Oh, you're welcome!" I replied, "You did nothing to help!" I will look into another vendor's products and services, because I am truly displeased currently with Smart Service.

Recommendations to other buyers: If the support hours of 8:30am-5:30pm work well for your line of business and you don't mind waiting a while for a call back, then this is for you.

Smart service has helped me to keep track of every aspect of each individual customer and jobs.

Jan 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the software is user friendly and can be saved, changed and added to at any point of the job process. Keeping track of hours and job items has never been so easy. I can manage ifleet and scheduling simultaneously as well as customer follow ups and invoicing without delay.

Cons: What I like least about the software is the many triggers that inhibit me of recording certain vital job status changes, or general information or notes while the job is ongoing. Sometimes that shared information needs changed or updated during the job, the triggers resend unnecessary jobs back to ifleet. But even with these triggers, I am still very pleased with the software. I would like to know more, as I am always learning new features as the need for them arises.

They are really great people to work with - that makes the difference for me.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Great support. Willing to work through any problem. Pricing is excellent. Support is always right there. Software is very intuitive. Piggy back's with our accounting software and technicians in the field extremely well.

Cons: There have been some speed issues that we are fighting to get through. They have been very easy to work with in trying to solve the problem. They have made every effort. However the issue still has not been buttoned down.

Smart Service and iFleet are critical to my business.

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and great customer support

Cons: Very few.

Overall: We evaluated all the software in the market for document shredding companies and narrowed it down to Smart Service. It enables us to easily track our customer's jobs, our assets, and our drivers throughout the day. iFleet revolutionized our business when it came out. We figure it saves us about 10 hours a week.

Recommendations to other buyers: Check it out. If you're looking at dropping $10-$20k on a software package to run your business, Smart Service may be able to accomplish the same things at a fraction of the cost.

Needs a lot of work & updating

Apr 14, 2015
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Great ideas in theory for managing service business. Technicians can view pictures and send pictures back to office in report.

Cons: Customer service, girl answers and ALWAYS needs to get back to you. Same day response RARELY HAPPENS. Once they do get back to you 9/10 issues couldn't be resolved or "are under development" or will submit to developer. I never got notification if something was ever fixed. I alway had to try to find it for myself. They charge an additional monthly customer service fee for SUPPORT & UPDATES! Most of the time I called was because something in their system wasn't working. The system is very slow, one way integration with quickbooks. Meaning you can pull information in from Quickbooks and not vice versa. Not a two way sync with Google cal only one way. Overall, overpriced software, bad customer service, slow to fix bugs.

Recommendations to other buyers: Never pay for someone to learn about the bugs in they're software. If you're looking for a complete software that has all of the features they mention and it's intended purposes this is NOT IT!

Excellent phone support and easy to learn and use program with a lot of functionality

Dec 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The software allows me to schedule and track all of my jobs. IFleet not only updates in real time it also tracks where the technicians are, so if someone is "goofing off" you can spot it easier.

Cons: There are a few additional features that I would like. I.e. bar code scanning to ensure that the actual job was completed (most of my business is at recurring sites)

Overall: Saves time, and increases office and tech efficiency

So easy and extremely useful!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love the fact that it is simple to use and holds a lot of our customers information. Searching for customers is what we use on a daily basis anytime our phone rings.

Cons: We really don't have much of anything to complain about. sometimes there are glitches but nothing major.

Overall: All the of the necessary information is printed out on the daily workorders as needed. Again, this program is very easy to use as well as teach to new employees.

Smart Service is AWESOME!

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, Tech support is amazing, and the sync between Quickbooks and Smart Service is great!

Cons: None

Overall: We have been using Smart Service for the last few years in our HVAC business and it is a game changer. We are able to capture ALL of the information that comes out of the field, track everything that happens and run everything paperless. I would highly recommend Smart Service to anyone with a service business.

Recommendations to other buyers: Go paperless! Get wireless devices and go paperless as soon as possible.

Capterra-loader

Smart Service has been a God send to my company. We are now also "almost" paper free.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later.

Cons: Not being able to track individual extinguishers by date and have them update to when service is needed.

Overall: Efficiency - Efficiency - efficiency.
And did I mention efficiency???

experience

Jan 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: scheduling and real time info to the guys

Cons: issues with Quickbooks and the transfer of info, does not always come threw correct

Overall: overall a good experience. there are many times it takes hours to get a call back for support, this some time takes us totally of line and then we are back to handwritten tickets, adding obviously more work in the office

Recommendations to other buyers: customer service to be more reactive. Everybody we deal with is great, just sometimes it takes way too long to get a call back

Amazingly easy to use

Jul 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything! So easy to integrate with QB, Google Calendar, Outlook and every other program we use! It is like a breath of fresh air to FINALLY find something so EASY and Flawless to use! Cuts hours off my week, every week!

Overall: Learning the type of company MyServiceDepot is - a real customer centric company that takes your concerns to heart and let's you know how much they care about you and the use of their product

We use Smart Service for all our scheduling. Everything kicks out on time!

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love that all our customers are able to have their extinguishers serviced every year on time due to Smart Service scheduling. Love the reporting tab so we can get a monthly spreadsheet of what we have due each month.

Cons: I've been using this software for 3+ years and have never had a problem so far! If I ever did, their technical support is always so helpful!

Works Great

Feb 27, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: This is a great program, they could fix a few things, but other than that I have been satisfied.

Pros: Scheduling is easy and organized.

Cons: They don't tell you when it has been updated and their mapping system does not allow you to "optimize" more than 100 jobs at a time. My techs tell when their system is acting up and then I have to contact them to find out why and usually it is due to an update.

It's Great

Oct 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the way it connects with QuickBooks and I also like the different reports that can be used. I'm looking forward experimenting with the marketing end of Smart Service.

Cons: Would prefer the routing would use Google instead of map point.

Overall: I find that Smart Service has many valuable features. I especially like how it connects with QuickBooks. It really seems to get the job done.

Recommendations to other buyers: Not that I can think of.

Smart Service for Scheduling

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The fact that you never miss a job once it is input in the system.

Cons: The fact that what the technicians see on their handsets is entirely different than what we see on the office end.

Overall: I find Smart Service very user friendly. Even if you don't have extensive training on using the system, it is easy enough to figure out.

Recommendations to other buyers: I would recommend SmartService to any service company that has repetitive and intermittent scheduling.

I love this system

Sep 28, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Micro soft access crashes a lot.

Overall: After years of researching dispatching systems. I finally decided to go with Smart Service and so glad I did. Very easy to use. Love the Tech Support system. They are very knowledgeable and friendly. There is always a learning curve with a new system. But they were always willing to help me with my issues. Once I learned the system, I am so glad I choose Smart Service! The only thing we have problems with is the 8:30 open time. Our techs get on the road at 8:00 and when the server is down and the I pads can't sync for whatever reason. The guys can't get there jobs on tablet and get their day started.

Good software

Oct 13, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: All the customization that can be done to the software. Customer support is good as well.

Cons: The customization's needed cost a lot, and need to be done by their people. No actual spell check.

Overall: Smart Service is a good program. Not much for hiding things from your invoices. We purchased it and when through the data conversion. It was a pain, As everything new. It is a good software but it is based around their mobile tech software which does not work for us because of the attention to detail we require on our invoices. Overall it is a good software, that has its quirks, but all in all it is good.

always great customer service

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: the ability to sync with quickbooks for billing. customer service is quick to respond and very polite.

Cons: i am not made aware of updates when they are released, i usually have an error, which will lead to a call and i will update. the ability to use smart service on ipad would be nice. mass data upload option, ie device inventory from excel sheet.

A great way to organize and keep track of your crews!

Oct 19, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The scheduler and Job Status color option

Cons: A little complicated in getting reports

Overall: So far Smart Service have made my job way easier in terms of keeping track of where each crew is and communicating with our customers. The scheduler saves a lot of time and effort and helps with maximizing routes. Of course like very new program that you are not used to I have encountered some challenges, but costumer service has been beyond helpful! We are using only a fragment of what could be done with Smart Service and I am sure that as we get more and more familiar with it we will put it to even better use!

Capterra-loader

Great field mgmt software for Quickbooks users

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The design is amazing and the integration works seamlessly with Quickbooks. The direct customer support is great but is an additional cost that I feel is a must-have for general support or when you get in a jam.

Cons: There are not too many cons with this software. The constant updating and making the software more versatile for the user would be the only negative point I could come across only because with any software update there is a chance for bugs. The fact the company is always doing it in response to making the software run better and adding feature requests from actual customers balances it out I feel.

Great All Encompassing Database

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that it covers all aspects of our business. Ifleet is great.

Cons: A little resource heavy and slow at times.

Overall: Software is great for keeping track of schedule, work orders, billing, proposals, and your fleet. It is also graphically pleasing and user friendly.

Recommendations to other buyers: Make it faster, ability to duplicate proposals, mapping can be glitch would be helpful if that was more stable.

Good value for the dollar

Sep 29, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: schedule easier, tech can see past work

Cons: Hard to work with items from QuickBooks, and hard to fix mistakes

Overall: Good value for the dollar, somewhat user friendly, but does not always work with QuickBooks, but neither do the other programs, and you need to be a computer programmer to use the other programs. good for scheduling, not to user friendly on the mobile side with items.

We're happy with Smart Service

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Report function, scheduling capability, routing, reliability

Cons: difficult to make corrections on customer names. Having difficulty trying to email off of Smart Service.

Overall: We have used Smart Service since the inception of our business in 2006. We have been pleased with their overall performance and dedication for their customers for all these years.

Mobile to office efficiency!!

May 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love that I can see in real time what's going on in the field with my techs.
I also like it ability to seamlessly sync with Quickbooks to avoid double entry.

Cons: Wish it had a feature to mass text clients to remind them of their service scheduled.
It also runs slow and lags quite often.

we use for our technicians to enter their service orders. Sync to quickbooks saves double entry.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Software syncs to QuickBooks automatically. Calendar view is easy to use. Calendar sync to Outlook and email notifications would be a nice feature.

Cons: Software freezes,' not responding' on occasion. It would be nice if entry and reports were more end-user customizable.

Capterra-loader

I really like Smart Service

Dec 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We switched to Smart Service and the iFleet app a little over a year ago. It has revolutionized our time tracking, job costing, and billing processes.

Cons: The software has a learning curve due to the massive functionality that is built in. It took a bit to figure it all out.

Overall: Our time tracking and billing processes were streamlined immensely over our previous methods. Also having the ability to provide job documentation to field workers through the app is very nice.

Customer Support

Feb 02, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: it's user friendly, once I became familiar with the program

Cons: I can't really give you an honest opinion on this, as it was not set up properly or being used that way when I started here.

Overall: Customer support is amazing! Always available and very helpful!! I have never had to wait long to get the help that I needed. I came into the use of this software after it was already in place and not being used properly. The support team helped me get a better understanding of the programs so I could make proper use of it!

This is a great program and easy to use

Jun 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This program reads out QuickBooks, which made it easy to transition
Customer service is amazing, they have always been able to walk me thru whatever problem I have

Cons: Not all of our forms can be prefilled. Technicians cannot change the dates of service. There is not much bad to say about this program it works like it supposed to.

Overall: Not having to hand enter every invoice. Now the techs can do it and then I just post and print. So simle.

The best customer service!

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best customer service. Able to do all of our scheduling with ease. It works with quickbooks which was a huge selling point.

Cons: There is no way to see the schedule for everyone when the owner is out of the office. This is the #1 complaint from the owner.

Great technical support when you have problems or need to set up a new feature.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Can customize reports to what you need. The schedule board is very easy to follow. Monthly Maintenance Billings are simplified to doing them at once in a batch.

Cons: When you get up there in customers, like 10,000 plus, its a hog so you need a fast computer and network.

great program!

Oct 20, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: easy to use and great customer service

Cons: need to have some training on how to utilize the whole program

Overall: This program helps tremendously with scheduling. We use it to schedule appointments, and keep track of our employees. This program does 100 different things and can be very beneficial to your company. I highly recommend it

Recommendations to other buyers: no

Fantastic Program and Great Support

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We've looked to see if the grass is greener - it's not. This software is versatile and the developers are always looking at making it better.

Overall: We've used Smart Service for 9 years and it has evolved into a great asset for us with dispatching multiple trucks. We also use iFleet with our trucks in the field.

Excellent software.

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Smart Service is a very user friendly and easy to teach to new employees. Ifleet is a real plus for the technicians.

Cons: I am unable to delete employees out of Smart Service after termination. The inability to cut and paste equipment out of Smart Service.

Superior software

Sep 21, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1) Seamless integration with Quick books.
2) I fleet to works great with ipad.

Cons: A little too many steps for data entry

Overall: We have a pest can control company and was looking for a solution to 1.) our techs to do data entry on the ipad.
2.)integrates with quick books. This software does that and more!

Easy to use, seamless communication with ifleet, absolutely love it!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.

Cons: Suggestion would be that I would love an option to send email follow ups directly from the service with customer satisfaction surveys with results that would link to jobs and customers!

Overall: Ease of scheduling, fast syncing for technicians, easy access customer records, ability to opperate paperless.

Super user freindly

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Lets me track where my technicians are at all times. Compatible with Quickbooks. Super easy to operate.

Cons: Sometimes the email does not go out when using our ipads. Think it has to do with apple mail. That would be the only issue

Scheduling greatness!!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: All encompassing brings calls, quotes, appts all together and cuts back on paper work.

Cons: It can be slow and has brain farts

Overall: Great for putting together a schedule and dramatically reducing paperwork. Love the ifleet as it keeps the office and the technicians on the same page.

Fully featured software.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Connects your field operations with your office. Looks attractive and easy to use. Navigable and loaded with features.

Cons: The software can be a little bit clunky and slow. More automatic integration needed. (primarily email)

I haven'd had many issues, but customer support has always been very quick to help.

Mar 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the organization of the jobs and customers. I also really like that it syncs to quickbooks at ease.

Cons: Sometimes seems to have trouble syncing up with our ifleet tablets. Other than that, everything is great.

Smart Service has made my job as a dispatcher & A/R much easier Their customer service is the best!

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It has streamlined the way I dispatch & invoice all of our customers. It also makes keeping up with our maintenance agreements much easier.
The customer service is outstanding & luckily for me they are very patient.

Cons: The only thing I've had issues with so far is the reports feature. There are almost too many to choose from... I hope a webinar is on the way.

easy to use, but don't benefit from all aspects

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: easy to search for clients and i like how you can leave notes in each clients file that shows up when you print the schedules

Overall: There are too many options and buttons that I do not use and do not know what service they provide.

Dispatcher

Jan 19, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: gives a good customer base and some history

Cons: geared more toward residential than commercial and contracting large jobs

Overall: We only use portions of the program. We have made it work for us as we are mainly commercial and it seems geared more toward residential.

Smart Service is awesome

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendlly.

Overall: We have utilized Smart Service since 2007 and have no complaints. We sometimes forget the time difference between Ohio and California but that is obviously our problem. The tech support is great and their continued assistance is very much appreciated.

Smart Service Review

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User Friendly & great client support when issues occur.

Cons: none

Overall: We have been using Smart Service for several years for our HVAC company. The system works very well for us and it user friendly! We would highly recommend.

Smart Service Review

Apr 26, 2013
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: Scheduling feature, making estimates, SQL database, reports can be very helpful if you know how to get the data you want.

Cons: Error messages, non 24/7 support, Cancelling a job does not delete the future schedule dates - you have to manually delete them, reports can be very tricky and hard to figure out.

Overall: We have been using Smart Service now for about 5 years. We use the program to keep track of our customers and their jobs. The reason we chose this program was that it had the capability of putting jobs on a reoccurring schedule, which is what we need in the liquid waste industry. We also wanted a program that had a good dispatching feature. Over all we would rate the performance of Smart Service for our specific industry at 7 out of 10. The program is made more for the portable toilet and trash industry as opposed to the grease trap and septic business.
As far as the performance of the program it has significantly improve. Before they made the switch to the SQL database its performance was horrible. We constantly had issues and errors that kept us from preforming efficiently. Now that the system is on the SQL database it runs much smoother and corresponds with quickbooks much better, there are still the frequent error messages but most of them can be dissolved by signing off and back

Best Scheduling Software!

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Occasional glitches with Microsoft access.

Overall: Smart Service software has allowed our company to maximum efficiency in all departments. Thinking back, we don't know how we survived without it!

Smart Service review

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to work with quickbooks

Cons: Some times it takes long to load different windows

Overall: I have been using Smart Service and Ifleet for over a year now. I have been a dispatcher over 15 years. This software has been the best I have ever used. There are a lot of good features and the guys in the field are using it and its great. Thanks guys

Recommendations to other buyers: More updates more often would be a good idea

Overall Sastifcation

Jan 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love the customer support they offer, anytime I am having trouble there is always someone ready and eager to hel;p and are so friendly. They walk me through each step in detail and are always patient.

Work in this product daily.

May 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to read visually. Searching by name & address is easy to do & setting up new customers are easier.

Cons: Inability to easily change customers name once it has been set-up. This is a huge drawback. Reporting needs to be more user friendly

Overall: I was not on the implementation team so I'm not sure what benefits they received.

Great Resource

Oct 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The format that it prints for the customer to read with ease

Cons: glitchy

Overall: This is a great resource to use, it attaches pictures for the customers to see and it corresponds with QB's!

Excellent product and service

Sep 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: I've worked with Smart Service for over 3 years. Every time we've had an issue or even a question about Smart Service, we have received prompt attention and accurate resolution.

Great for scheduling

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how this makes scheduling jobs easier. It allows us to dispatch jobs to our employees and keep track of where they are and at what time.

Cons: The least thing i like about smart service is the fact you have to pay for certain add ons if you want the software to do different things

The support team is very professional are great listeners and even better problem solvers.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how the software can be tailored to fit my company needs and the support in customer service helps me get my company needs met.

Cons: It could be a little more compatible with my high-def screen, some of the icons are difficult to read.

Overall: Helps me run my business and cuts down on my office work.

Disappointed.

Dec 12, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We thought this was what we had been looking for. They system is not very user friendly. It must me stored on a computer making working from home not possible. The service center NEVER answers their phone. They always all you back that day but it's maddening when you need to figure something out that you have to leave a message. However, if you call sales they pick up right away. It's an ok service but I would look elsewhere. For a few grand more you could have a custom system built.

Pros: It does store pictures and routes the jobs, however, many times it can't find the house so that is just omitted from the route.

Cons: Can be very slow, especially syncing. Integration with maps would be better with Google maps verse apple maps. Customer service is the biggest con

Recommendations to other buyers: Be careful, the sales guys tell you it does anything you ask and there is NO trial period. I think because if people tried it and saw the limitations they wouldn't buy it.

Consider Smart Service Before Spending More Money

Sep 22, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease

Cons: Training

Overall: Runs great on top of quick books. I wish they had better training and more training videos. It's easy to use, but we are not utilizing all of its capacity.

The staff are always helpful and respond quickly to requests

Dec 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the ability it gives me to run a variety of reports and to easily maneuver customer schedules.

Huge improvement over paper tickets!

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Syncs with Quickbooks / Ability to bill and collect on the job / Ability to add photos to jobs / Tracking work done previously for customers

Cons: Can be a bit buggy at times (often get error messages when trying to close out jobs) / Issues sometimes with Smart Service and iFleet sharing info (even after synced)

Overall: Streamlined our billing and collections / Greater use of QuickBooks and its features / Saved time / Centralized customer information

Best Scheduling Software

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This software works like a charm with QuickBooks. Office personnel are in sync with the technicians working in the field at all times.

Customer service

Jan 19, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Scheduling

Overall: When we first started with you if there was a problem you could get ahold of a tech at anytime now it takes over 4 hours!