# Page 10 | Smart Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Smart Service the right Service Dispatch solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149343/Smart-Service/reviews

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Smart Service

4.3 (269)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Smart Service

## Showing most helpful reviews

Showing 226-250 of 269 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TB

Tessa B.  
  
  
Used the software for:

### "Smart Service Rocks!"

October 21, 2014

3.5

Pros

The software is user-friendly with clear and defined fields, and the address verification is wonderful!

Cons

It is time-consuming at first to learn all the different avenues that it has incorporated.

Review Source

AR

Alicia R.  
unemployed  
Information Technology and Services  
Used the software for:

### "null"

April 19, 2018

4.0

Review Source

AB

Antonio B.  
Auxiliar administrativo  
Logistics and Supply Chain  
Used the software for:

### "null"

February 22, 2019

2.0

Review Source

VI

VISION I.  
  
  
Used the software for:

### "null"

September 1, 2018

5.0

Review Source

AP

Auvijit P.  
  
Information Technology and Services  
Used the software for:

### "null"

April 24, 2019

4.0

Review Source

sL

shelby L.  
  
Accounting  
Used the software for:

### "null"

November 21, 2017

4.0

Review Source

jP

jacob P.  
  
  
Used the software for:

### "implements well"

November 4, 2016

5.0

This is a great product that helps me and our office manager out in the office. It is an easy tool to implement and learn as i am helping our office manager with scheduling and dispatching. Its easy for me to follow what he is doing in the office

Review Source

JP

Jaime P.  
  
Consumer Services  
Used the software for:

### "User-friendly software"

October 21, 2014

4.5

Pros

I like the ease of use and increased efficiency. The text message feature allows us to keep technicians up-to-date.

Cons

There is an occasional delay when opening different customer aspects.

Review Source

SC

Steven C.  
vice President  
  
Used the software for:

### "Smart service has transformed our ability to serve our customers professionally."

March 22, 2016

5.0

Easy to use database, customer information at our finger tips, real time management of our field technicians, service order tracking is first and foremost, report function could be easier to use, could use more standard reporting

Review Source

KL

Kevin L.  
  
  
Used the software for:

### "Awesome program"

October 19, 2016

5.0

I am a small business generator contractor with 3 technicians , this program has totally changed the way we do business.

Pros

simple to learn.

Cons

Sometimes a little glitchy between smart service and I fleet.

Review Source

SM

Sarah M.  
  
  
Used the software for:

### "Valuable Tool"

September 28, 2016

4.0

Smart Service is a great tool. It keeps everything in one places and makes scheduling, tracking, and organizing a simple task. Learning to use the interface doesn't take long and it's pretty natural once you get the hang of it.

Review Source

KA

Kaci A.  
  
Consumer Services  
Used the software for:

### "Frustrating"

July 23, 2014

1.0

Pros

Nothing.

Cons

They don't call you back when they promise, and they don't work with you on anything. They're not a forgiving company. Think very long before purchasing this system!

Review Source

CV

Carolyn V.  
Owner/Office Administrator  
  
Used the software for:

### "Smart Service has provided exceptional service/training on their scheduling program. "

April 28, 2016

5.0

Pros: - great for scheduling employees for jobs - syncs well with Quickbooks - allows us to build reports specific for our business - tech support is excellent (quick response, non-judgemental, very knowledgable)

Review Source

RB

Rocky B.  
  
  
Used the software for:

### "great product"

November 4, 2016

4.0

product is great. It allows us to easily schedule and dispatch our techs. We use it to monitor and track where our employees are. Easily enter new customers and also keep track of any useful customer information

Review Source

SD

Scott D.  
Owner/field Manager  
  
Used the software for:

### "Makes job easier and more efficient "

April 22, 2013

5.0

Recommend Highly

Pros

Easy to use, keep tracking of techs in field, drag and drop schedule changes with ease, posts everything to Quickbooks

Cons

None at all that I can tell

Review Source

BB

Bernadette B.  
  
Consumer Services  
Used the software for:

### "Additional User & iFleet Upgrade"

October 20, 2014

4.0

Pros

It helps coordinate your scheduling and syncs techs in the field.

Cons

Once you create a job, you can not edit it; you have to delete it and start over.

Review Source

LM

Loreto M.  
Inventory Analyst  
  
Used the software for: Less than 6 months

### "Useful Software!"

August 14, 2018

5.0

Pros

Aside from the fact that Smart Service is very easy to use I also like that it can be linked to quickbooks. It's scheduling feature is very useful.Also, they have a great customer support.

Cons

At this moment of time, I do not have any bad comments with Smart Service. I am very thankful of this software.

Review Source

WB

Wanda B.  
  
  
Used the software for:

### "Great Program and Software"

October 25, 2016

5.0

I enjoy using this program, easy to use . All the staff are extremely helpful, very knowledgeable and the technical personnel are wonderful to work with. I would recommend this program.

Review Source

MF

Mike F.  
  
  
Used the software for:

### "organization"

November 4, 2016

5.0

This product helps us keep track of ours jobs. We can easily view any details or job notes for the upcoming job. Shows all contact info. Can easily attach po's or pictures of the job

Review Source

RF

Renee F.  
President  
  
Used the software for:

### "Great Software"

March 19, 2016

4.0

It seems like whenever I think it just cant be done, it sure can! the only con I can think of is not being able to rename the customer fields to the right to be an exact fit for us

Review Source

SB

Scott B.  
President  
  
Used the software for:

### "Excellent platform, easy to integrate with Quick Books."

March 28, 2016

5.0

Transition to the program was seamless, we did run into a few issues but for every question there was an answer. Every day we find more and more benefits of this program.

Review Source

DD

Derek D.  
  
  
Used the software for:

### "Awesome Service"

October 19, 2016

5.0

Smart Service has been great. The software is great for what we need it for and the customer support is next to none. We are very pleased with smart service.

Review Source

MC

Michele C.  
  
  
Used the software for:

### "Not So Bad"

January 19, 2017

3.0

Each upgrade brings its own challenges. I find that it is tricky when a customer changes ownership making the changes in Smart Service and QBs is challenging.

Review Source

LR

Larry R.  
  
  
Used the software for:

### "The best realtime routing software for our busy growing business "

November 10, 2016

4.0

We have been using I fleet and it really improves the flow of info from field to office to customer. We now use our paper for paper airplane completion

Review Source

PD

Pat D.  
  
  
Used the software for:

### "User friendly still learning all it can do"

May 6, 2016

4.0

Easy to use and technicians like the Mobil app use. Only thing I don't like when using with quick books you have to have both programs open to use.

Review Source

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