# Page 11 | Smart Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Smart Service the right Service Dispatch solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149343/Smart-Service/reviews

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Smart Service

4.3 (269)

[View alternatives](https://www.capterra.com/p/149343/Smart-Service/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of Smart Service

## Showing most helpful reviews

Showing 251-269 of 269 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Amee B.  
  
Consumer Services  
Used the software for:

### "Controller"

January 29, 2015

4.0

Pros

Easy to use. Scheduling is so nice. Invoicing is great!

Cons

Can't think of anything! Communication is also very good.

Review Source

ER

Elena R.  
  
  
Used the software for:

### "Smartservice"

September 28, 2016

4.0

Overall the smart derive software has helped our business. There are some issues though with scheduling but it may be unique to our business

Review Source

JV

Jonathan V.  
President  
  
Used the software for:

### "Makes my business move forward"

May 28, 2016

4.0

The pros, it will keep your business moving forward and organized. The cons, it take takes time to learn, but we worth it in the end.

Review Source

TJ

Tabitha J.  
  
  
Used the software for:

### "Love the Product"

October 19, 2016

5.0

This product makes dispatching our employees quick and simple! We can send our employees straight to the field with job instructions.

Review Source

SM

Sarah M.  
  
  
Used the software for:

### "Great Product"

November 1, 2016

4.0

Smart service makes it easy to keep everything organized for our customers and allwys us to easily route our technicians for the day.

Review Source

KQ

Kelly Q.  
  
  
Used the software for:

### "Service Coordinator"

September 28, 2016

4.0

Would like to know what else Smart Service can do for our business as I do not think we have utilized all of the components properly.

Review Source

TJ

Tabitha J.  
  
  
Used the software for:

### "Love this Software"

September 28, 2016

5.0

We have had a great experience with Smart Service. It is so easy to use and helps us dispatch our employees in a timely manner.

Review Source

iP

iris P.  
  
  
Used the software for:

### "Best choice "

September 28, 2016

5.0

best customer support ever, but one flaw owner in the field needs to have ability to add Appt or customers direct via ifleet,

Review Source

PK

Phillip K.  
Vp  
  
Used the software for:

### "Satisfied customer"

April 15, 2016

4.0

Really happy with the ifleet product. UX on desktop is a little clunky, but I don't have any good ideas about fixing it.

Review Source

PW

PAM W.  
Office Manager  
  
Used the software for:

### "Efficiency meets old school. "

April 15, 2016

4.0

When I started at the company - they were scheduling service calls with a wipe board! The efficiency gained is immeasurable!

Review Source

bA

bobbi A.  
bookkeeper  
  
Used the software for:

### "Great for dispatch and love the ifleet"

April 6, 2016

5.0

Great for the techs and estimators in the field with their ipads. Also the way it controls maintenance contracts is great.

Review Source

MP

Matthew P.  
  
  
Used the software for:

### "Smart Service Smart buy"

November 1, 2016

5.0

Smart service is a great tool, and is very helpful. For scheduling/ handling customers no program compares

Review Source

TW

Tammy W.  
Office mange  
  
Used the software for:

### "Use it for scheduling and I fleet!"

March 22, 2016

4.0

It has been very easy to use and customer service has been very helpful with the few problems I have had.

Review Source

JO

Jeff O.  
  
  
Used the software for:

### "Smart service has been great"

April 6, 2016

4.0

We really like using smart service. It's helped keep our calls organized and keep track of everything.

Review Source

SW

Shannon W.  
Office Manager  
  
Used the software for:

### "So far so good. "

April 22, 2016

4.0

Pros - Very User Friendly Cons- Would be nice to have a hard copy reference manual.

Review Source

TN

Tracie N.  
Office Manager  
  
Used the software for:

### "Customer Service"

March 25, 2016

4.0

Everyone that I have spoken to on the phone has been great to work with.

Review Source

RL

Ross L.  
Consultant  
Facilities Services  
Used the software for: Less than 6 months

### "Good, reliable and easy to use product"

March 12, 2015

4.5

Pros

It is a very user-friendly software, I very much like the interface, location of the buttons, and help menu with the explanatory videos. It is great for Pool businesses.

Cons

In general it's very good software. Sometimes it's a little slow while saving.

Review Source

SL

Sanford L.  
Owner  
  
Used the software for:

### "This product has completely changed how we do business. Scheduleing,bookkeeping is a breeze!"

March 29, 2016

5.0

Learning curve is to be as expected.Support team is always there to help.

Review Source

AC

Alessandro C.  
Owner  
  
Used the software for:

### "Great customer service. No down time"

March 23, 2016

5.0

We have been using the software for about 2 years and love it.

Review Source

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