# Page 2 | Smart Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Smart Service the right Service Dispatch solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149343/Smart-Service/reviews --- Smart Service 4.3 (269) [View alternatives](https://www.capterra.com/p/149343/Smart-Service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Smart Service ## Showing most helpful reviews Showing 26-50 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AB Amy B. Financial Officer Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Hire IT and Build your own. " March 6, 2026 1.0 Less than ideal, glitchy, money hungry, lacking accountability. Wouldn't recommend for any trade company over 10 employees. Pros Provided quality tracking across (too many) metrics. Help desk is effective for understanding and simple tasks or glitches you find, unless you actually work in the field that they specialize in-- when it comes to dialing in trade service companies it operates less than ideally. Cons Despite charging almost $140 per employee-- EVERYTHING was an additional charge. We opted to build our own software and recently reached out to requested historical data and they said it would take a week and we would have to resign (again, more money). Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Switched from smart service and opted to hire IT and build our own software Review Source Christain H. Maintenance tech Retail Used the software for: Less than 6 months ### "There is no service without smart service!" September 15, 2022 4.0 We have been able to double our workload and productivity resulting in bigger commissions for our techs. Pros The installation team is amazing they answered every question we had and even made a recorded video for our future team members that would be using this software. Cons At first it was tough to get our techs to use this digital software over the old log books and notes being entered to system by the boss, but within a week the techs were realizing the increase in productivity and by the end of the quarter saw the payout in commissions. Review Source DN Debbie N. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Smart Service from a Person who is not techie" January 31, 2023 5.0 Inefficient work order processing and management.Inaccurate billing and time tracking.Poor route optimization and long response times.Incomplete service history records.BenefitsStreamlines processes and increases efficiency.Improves accuracy of billing and work order management.Provides comprehensive service history. Pros Improves the accuracy of billing by accurately tracking the time spent on each job.Increases efficiency by reducing manual time tracking processes.Optimizes service schedules and reduces travel time, increasing efficiency and cost savings.Improves customer experience by reducing response times. Cons May require staff training to ensure accurate time tracking.Potential for time tracking errors and discrepancies.May require a significant investment in technology and training.Potential for routing errors and inefficiencies if the system is not properly optimized. Review Source BC Brad C. Owner / Operator Consumer Services Used the software for: 2+ years ### "Great Product & Great Support" January 20, 2017 5.0 I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. Whenever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come. Pros I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come. Cons I've been using Smart Service and iFleet for nearly 4 years and I really couldn't imaging operating our service company without it. I've seen quite a few changes and feature upgrades throughout over the years which shows that the product has great support. When ever I have questions, they are answered right away. The only "complaint" I have if I had to make one would be that I would like to see the front facing camera be fixed within the iFleet app. I have been requesting this to be fix for the entire time that we have been using this product but it seems to go unnoticed. It must be a simple fix as every other camera app on iOS seems to work as intended. The pictures come in reversed which make reading numbers and words impossible. We use the front camera to take picture of product tags that are hard to reach. It would also be nice if the pictures were tagged with the job name and number so that we can easily locate and identify it. Thanks for a great product and all the support that goes into it. Looking forward to using this product for many years to come. Review Source BF Ben F. Dispatcher Facilities Services Used the software for: 1-2 years ### "Good in theory, but impractical in implementation" March 11, 2015 1.5 Pros For the regular dispatching features, I was able to learn completely on my own with no instruction, becoming our in-house "expert." It is intuitive enough that I found solutions for problems that tech support thought had no work-around. Cons The program as a whole is outdated and clunky, built around Microsoft Access, limiting its modern application. For example, if you have a customer with 10 locations and 15 total jobs, and they change their billing address, you have to manually go change it 26 times, in a clunky system that is not fast at all. Adding a new customer takes forever, especially if you have a location and job to enter as well. There is also no feature to have an AP email for their default QuickBooks email, while still have primary contact's email prevalent. Scheduling is nice that a job can recur indefinitely, but if a job cancels, you have to change its recurrence pattern PRIOR to inactivating the job, or it still comes up on the schedule. It also has no features for a job to occur for a certain period of time, or to recur on a seasonal basis. If your customers have multiple services per invoice, it is a huge pain. The "Batch invoices to Quickbooks" feature requires the user to post each individual batch one. at. a. time. Again, on a slow, clunky system. Many of the advanced features have not worked for us at all, or were not as advertised in the demo. Granted, the most annoying part (the scheduler does not work for us) is largely due to our painfully slow cloud system, making it inoperable. If you want to print a schedule for each employee, be prepared to pay for an upgrade (ours was $600) so they can program a custom report for you, that is iffy on how often it works on the first attempt. (Ours works on the second attempt every time.) The "Prospect" feature is useless... it doesn't transition over to "Customer" well at all. It is also impractical to use many features integrated with Quickbooks-- it requires syncing for anything useful, and with a large customer database, that is completely impractical for the frequency required. Bill your customer a flat rate each month? Forget about it, unless you cheat the system and create two jobs-- one that is the real job for your employee and charges nothing, and one that only your accountant uses. Bottom line: It's intuitive to figure out basic functions, but there is SO much room for error, and something simple like an updated address once took me 2 hours to complete for our largest customer. They need to do a complete overhaul of their programming and add some basic features before I could recommend Smart Service to anyone. We've found that to make it work, it requires constant ingenuity to come up with a work-around for design flaws. Review Source NN Nate N. Owner/CEO Consumer Services Used the software for: 1-2 years ### "Smart Service for Pest Control" July 13, 2021 4.0 It's been a long and arduous process learning to work with the software and customize it to fit our needs. Pros The software is very customizable. It has the features we need to apply data to ensure consistent service to our customers. Cons Due to the customizable design it requires admins that are highly skilled in software use and development. Not easy to navigate, conflicting layers/windows for data. Alternatives considered [PestPac](https://www.capterra.com/p/23130/PestPac/)[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/) Reason for choosing Smart Service Software is made and built to mesh with Quickbooks (Intuit product). Switched from [FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/) We needed a software that fit commercial service processes like equipment scanning and trending reports. Bookkeeper insisted that software needed to interact with Quickbooks. Review Source SP Sholom P. President Real Estate Used the software for: 2+ years ### "Smart Service" April 26, 2024 5.0 Excellent. I C would definitely recommend Pros The ease of setup and learning curve were rather straightforward and intuitive. The tech support is excellent as well Cons I prefer to speak with a real person as opposed to a phone tree Review Source Catherine D. Office Manager Business Supplies and Equipment Used the software for: 2+ years ### "Smart Service Makes Service Dispatch Easy" November 11, 2022 5.0 Smart service has been a pleasure to deal with and they have great tech support. Pros I love that we are almost paperless with this software. This has made everything at the click of your mouse. Cons I can not think of anything bad tp say about this software Review Source PL Peter L. CEO Renewables & Environment Used the software for: 2+ years ### "Chief Executive Officer" April 28, 2024 5.0 Very good. The only problem I had was when I migrated to a new server. This did not go well. Pros QuickBooks integration, ability to export CSV files. MS Outlook user interfact. Cons Limit ability to make mass changes to the data. Review Source BR Brad R. CFO Environmental Services Used the software for: 2+ years ### "Good Product for Service and Installations" April 29, 2024 5.0 Happy with the product. We use it to create, schedule, update, communicate and invoice hundreds of jobs per week. Pros Ability to communicate job information between the office and the field Cons making changes to customer names if clumsy. Review Source LG Lori G. Receptionist Consumer Services Used the software for: 2+ years ### "Use of Smart Service" April 26, 2024 5.0 Pros Ease of scheduling and looking up our Clients. Cons Sometimes it can be slower then usual to find a Customer. Switched from [Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/) At the time it had limits with the ease of scheduling. Smart Service has many option of functionality. Review Source MT Milakaa T. Dispatcher Construction Used the software for: 6-12 months ### "Smart Service is the program we use on an hourly basis to keep our service business going. " March 27, 2018 5.0 Everything is organized for me, makes taking, tracking calls a breeze! Pros Basic scheduling is very easy to learn, it only took me a couple of days to start scheduling basic calls. The rest involved mainly learning the service business that I work for in order to discover other needs within Smart Service. There is additional support via Smart Service's monthly webinars on various topics to assist with learning. I've attended 'Service Agreements' which I didn't know was possible until the webinar. I really like the reporting feature, it can generate useful data by request. For instance, pulling reports by customer location; if I want to view which customers live in South San Francisco I can easily create filters to do so. You really don't know how valuable a program is until your without it. We experienced our internet being down for half a day and had to go back to paper scheduling; that made us all realize how important Smart Service is to our business for sure! Cons If you misspell a customer name after selecting 'new customer/prospect' and make it to the main customer screen, you have to go into QuickBooks to make the corrections although it is a new customer. It would be better for new customers only to keep it unlocked until save is selected. That would save some time; I don't make constant errors but it happens occasionally. Also, tracking technicians does not seem to work 100%. I've made sure that their tablets are syncing but only have three technicians showing up on the map. Sometimes it can take a long time to load a customer and that delays a call and time. Other than those three minor problems, I can't really think of anything else. Review Source PS PAVEL S. owner Civic & Social Organization Used the software for: 1-2 years ### "HORIBLE STAY AWAY YOU SHOULD BE CRAZY TO PAY $10K+ for Web1 software in the age of AI" February 5, 2024 1.0 Disappointment and frustration EVERY SINGLE DAY Pros horrible overall HORRIBLE HORRIBLE STAY AWAY Cons Expensive, they changed the contract on us after paying 5K+ for mobile user accounts wit the promise not to pay monthly, they decided to start charging monthly fee Switched from [RazorSync](https://www.capterra.com/p/130989/RazorSync/) xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Review Source DF Denise F. Office Manager Security and Investigations Used the software for: 2+ years ### "ACI Smart Service Review 09-21-2016" September 21, 2016 5.0 We have been using Smart Service with the IFleet portion for our technicians in the field for about 4 years now. Overall it is a very good system. Pros The ease of entering customers, service tickets, time keeping and the GPS tracking are great benefits of this system. For the most part our technicians have been easily trained on the process and it has cut down on a lot of their processing time in the field. Cons We have used the "Get Customer" or "Sync Customer" functions many times and since some of our office employees enter data directly into QuickBooks, we've lost a lot of email address and contact information on our customers. This information is critical to our database and it's very frustrating to try to rebuild. We have several labor descriptions for our business and the work tickets can be set up correctly for the type of labor on a service call, the information transfers to the invoice in QB correctly, but defaults to ONE labor description on the time cards. So I end up having to revise nearly ever time card entry to correct the labor code. Also have to change the service or installation name from the sales rep's name to the actual technician that did the work. This has made the payroll processing a lot more time consuming than it used to be when it was entered directly through the time card entry in QB. Review Source AK Annette K. Installation Coordinator/Dispatcher Construction Used the software for: 2+ years ### "Smart Service for HVAC-R Application" April 3, 2020 5.0 The scheduling is very simple and the different views (time stamp, location, etc) are helpful in keeping track of our technicians and communicating to customers. The time stamped notes are invaluable and help us to maintain a professional operation. The bookkeeping has been mainstreamed and our techs can now process credit/debit card transactions on-site which keeps collections down. Pros I appreciate the ability to create different locations under one customer name. We have Home Warranty companies that we contract with and we can neatly arrange their locations and jobs for ease of access. The ability to upload and store images of customers equipment has been invaluable for insurance claims and warranty coverage and keeping track of model and serial numbers. Being able to send emails and texts from within the program saves time and the message! Cons Preparing reports that are specific to your needs. I have struggled with preparing a report that clearly shows what items we have sold and how many of them in a year. The screen flickers almost all the time when using Smart Service. Review Source EA Eron A. ceo Construction Used the software for: 2+ years ### "Great product" April 30, 2024 4.0 My overall experience with Smart Service has been very good. Pros Smart Service used with iFleet has allowed me to streamline customer management, scheduling, and estimating repairs. Cons As you may expect there's a bit of a learning curve and multi-day jobs don't work well. Review Source AP Audra P. Accounting@mcdonaldphac.com Construction Used the software for: 1-2 years ### "Love the integration with QuickBooks" September 2, 2016 4.0 The transition from the old dispatch program was ok but not great but I don't feel that was Smart Service's issue as much as it was a planning issue within our company. A detailed migration plan should have been written out and discussed in advance so that everything could be addressed. I suggest Smart Service take that lead as many companies just don't understand the devil in the details until it is too late. Pros I love that it integrates with QuickBooks in real time. There are pros and cons to seeing every work order in QB but that also allows us to easily see how many times we have been to a customers house. As I said, the devil is in the details and if you just reach out to the customer service rather than struggle with the reports - they will teach you a lot and get you the report you need much quicker than you can do it yourself - until you learn how to do it yourself! The program is very customizable so that it can become what you need. Cons I would like the schedule board to act as a calendar too - the default search info isn't what i need but Smart Service can change the defaults - we just haven't it yet - I need to be able to schedule meetings/days off/ appts that are not service calls - in a manner that will allow them to be seen on the schedule without requiring that they be "Completed" 'cause then they disappear..... Review Source CL Christopher L. president Construction Used the software for: 2+ years ### "My Service Depot is not a company that stands by its word, they tell you one thing and do another" December 22, 2017 2.0 Experience about what not to buy Pros job entry is ok. The ability to drop & drag jobs between technicians is nice. Ifleet program worked ok Cons When we purchased this software I purchased the dispatching add on called Ifleet for my field technicians. I was told and I quote "Ifleet purchase option \_ iphone/ipad smart service add-on with no set up fees or ongoing monthly charges for service or support. That is off of my sales contract. They have turned off my Ifleet because I haven't paid my support fees. My agreement states there are no fees for support but somehow I owe them money, supposedly. Don't believe anything they say as they are just trying to get your money. I also have issues with the program itself as you need to be able to write computer code to get any kind of reports from the software, the reporting feature is difficult to use. Its interface with QuickBooks is not great which makes tracking receivables and sales difficult. Overall I am very disappointed with this software and I would not recommend purchasing it. Review Source CS Connor S. Owner Consumer Electronics Used the software for: 6-12 months ### "Old backend and buggy" July 7, 2021 1.0 Tech support was good but the software is old and outdated Pros Tech support was good only because we paid for the service and they always had an answer or workaround There are no other redeeming qualities about this software and we gave it a very fair shot Cons The software uses Microsoft Access and requires constant massaging to make it work properly. It is absolute non-stop crashes, server reboots etc. The technicians tables never synced properly and there was constantly missing data. Imports and exports to and from QB was a constant headache with missing pricing and information. It was a significant amount of energy to deploy and we worked with it from September 2020 to May 2021 when we moved to another platform that has worked extremely well-utilizing the cloud. Reason for choosing Smart Service It had the best integration option for QB desktop while the others were QB Online Review Source MT Melissa T. office manager Consumer Services Used the software for: 2+ years ### "Great program, excellent customer service" May 15, 2017 5.0 Linking it to our accounting program allows us to not have to log in customer information twice. Our old program we had to create a customer in the pest control program and then use that information to create them again in our accounting program. I like that we can post the work order and it automatically shows up in our QuickBooks. Pros How easy it is to navigate through the work orders and customers. I like that you can post multiple invoices at one time if needed, or even skip multiple invoices at one time, simply by checking a box and then posting the first. I like that it connects so easily with our QuickBooks program. Cons I wish it would automatically reset a customer's price information for the following month. We have to change the amount of rooms serviced each month in various hotels. Our previous program would set the amount of rooms back to the base amount of rooms, but this program leaves it at the amount you post each month, so the following month it will show the amount of rooms and price from the previous month. Sometimes our customers get confused. Review Source Albert D. F. President Used the software for: 2+ years ### "Smart Service has been a God send to my company. We are now also "almost" paper free." December 21, 2017 5.0 Efficiency - Efficiency - efficiency. And did I mention efficiency??? Pros Being able to use iPads or tablets in the field. By being able to use tablets we take away the technicians penmanship errors and can have the customer sign work orders so there is no confusion of who said what later. Cons Not being able to track individual extinguishers by date and have them update to when service is needed. Review Source BP Brian P. Owner Used the software for: 2+ years ### "Moving company with smart service" September 28, 2016 3.0 There are certain fields in the moving industry that do not line up with other services. The mapper system seems to be extremely slow and locks up the computer at times when we attempt to use it. Some of the auto populated fields can not be turned off, so our secretaries are having to do double work to get the results we need. We are unable to add items in the field that carry over to smart service that will translate equally into quick books, so again the secretaries are having to go back and double work. At this time this is the program we use, but are in the process of looking at other programs that may be more flexible and less work for the office personal. We have spoken with our sales person and tech support on the issues noted above the I-fleet app that works with smart service the workers are consistantly telling us how slow the app is to respond! Pros The scheduling page that shows the number of trucks and color activated during time stamps Cons Not flexible for our industry, we keep hoping it will be more appealing to other options, but no luck after many years with the company. Review Source Josh Bernthold, S. Agency Owner Used the software for: 6-12 months ### "Great field mgmt software for Quickbooks users" April 25, 2018 4.0 Pros The design is amazing and the integration works seamlessly with Quickbooks. The direct customer support is great but is an additional cost that I feel is a must-have for general support or when you get in a jam. Cons There are not too many cons with this software. The constant updating and making the software more versatile for the user would be the only negative point I could come across only because with any software update there is a chance for bugs. The fact the company is always doing it in response to making the software run better and adding feature requests from actual customers balances it out I feel. Review Source LE Lorianne E. Owner Environmental Services Used the software for: 1-2 years ### "Outstanding Software with Outstanding Customer Support" March 20, 2020 5.0 Smart Service is a reliable software that allows us to ease into our day and our driver's day. They know ahead of time what their schedule will be for the week. It allows me to spend more time with my customers. It makes scheduling a snap. Our invoicing goes out immediately, where before it went out a few days to a week later. Thus, we are getting paid faster. Pros Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside. Cons The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers. Reason for choosing Smart Service I had looked into and sampled a few dispatching software programs. After 2 years of research, Smart Service was certainly my choice -- and I made a great decision. Review Source DM Danielle M. President/Owner Used the software for: 2+ years ### "Been a long time user and on my second version. Great program for small to mid-size businesses. " May 12, 2017 5.0 Very easy to learn, and provides all the functions I need running a mid-sized Plumbing Service Company, and is very easy to teach as the staff grows. Pros It's a great value and does so much of what other more expensive and complicated softwares do plus even more in some cases. Service System is so user friendly and very easy to learn as well as teach to new employees as the company grows. We highly recommend it to anyone who asks. Cons The support at My Service Depot for SmartService is great. The biggest complication and downfall, which is a big one, is that you can never get support except during standard working business hours Monday through Friday during the day. Being a small company, you can't afford to spend the time down and on the phone with tech support and failing to answer your phones for paying customers looking for service when you are in the trades like plumbing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.