# Page 3 | Smart Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Smart Service the right Service Dispatch solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149343/Smart-Service/reviews --- Smart Service 4.3 (269) [View alternatives](https://www.capterra.com/p/149343/Smart-Service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Smart Service ## Showing most helpful reviews Showing 51-75 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Danielle M. President/Owner Used the software for: 2+ years ### "Been a long time user and on my second version. Great program for small to mid-size businesses. " May 12, 2017 5.0 Very easy to learn, and provides all the functions I need running a mid-sized Plumbing Service Company, and is very easy to teach as the staff grows. Pros It's a great value and does so much of what other more expensive and complicated softwares do plus even more in some cases. Service System is so user friendly and very easy to learn as well as teach to new employees as the company grows. We highly recommend it to anyone who asks. Cons The support at My Service Depot for SmartService is great. The biggest complication and downfall, which is a big one, is that you can never get support except during standard working business hours Monday through Friday during the day. Being a small company, you can't afford to spend the time down and on the phone with tech support and failing to answer your phones for paying customers looking for service when you are in the trades like plumbing. Review Source Chris W. Office Manager Construction Used the software for: 1-2 years ### "This is a great program and easy to use" June 7, 2018 5.0 Not having to hand enter every invoice. Now the techs can do it and then I just post and print. So simle. Pros This program reads out QuickBooks, which made it easy to transition Customer service is amazing, they have always been able to walk me thru whatever problem I have Cons Not all of our forms can be prefilled. Technicians cannot change the dates of service. There is not much bad to say about this program it works like it supposed to. Review Source MA Mar A. Operations Machinery Used the software for: 2+ years ### "Smart Service " March 25, 2020 5.0 Pros We really don't use the Software to its fullest. It We love the part we use Cons We would love to use the Service agreement billing but we bull a month in advance and the way it is designed we can not use it. Alternatives considered [ServiceMax](https://www.capterra.com/p/107954/ServiceMax/) Reason for choosing Smart Service it had more of what we were looking for Switched from [Intuit Field Service Management](https://www.capterra.com/p/186363/Intuit-Field-Service-Management-ES/) Reporting Review Source MT Melissa T. office manager Environmental Services Used the software for: 2+ years ### "Easy and Efficient" September 23, 2016 5.0 I have used Smart Service for the last 9 years. The customer support is excellent. They are very knowledgeable and are quick to get back to you if they are not available right away. The updates that you receive are good about fixing any program issues that may arise and they are always adding new things to help the program stay current with the times. I have even asked for certain aspects to be included in the past and they worked to make that happen for me. It's a great program and a great company. I highly recommend Smart Service. Pros the scheduler, the ability to post multiple invoices at a time, the ease of adding a new customer Cons if I have to change the price on a regular customer service for one service that is the price that remains for the next months service. A previous program we used would automatically reset the price back to it's basic price for the following month when it was a recurring customer. Review Source CG Courtney G. Office Manager Recreational Facilities and Services Used the software for: 2+ years ### "Swim Clear says Smart Service is the Smart Choice " October 19, 2016 5.0 Smart Service with iFleet has completely streamlined the way we do business. In the pool and spa industry it has given us an edge on customer service with it's ability to easily track and report detailed transactions, such as model and manufacturing numbers, serial numbers, time stamping, and water analysis results. There are customizable fields built in that allow us to tailor the program to our needs. If we cannot find what we want, their amazing customer support staff is always available to find a solution. Then they go one step further by taking the time to walk us through it step by step. My Service Depot keeps pace with technology and continually works to enhance and improve their products while always being open to suggestions. Thank you MSD Staff, you have been wonderful! Pros tracking (time stamps and history) and easy to view color coding, the reports feature Cons Integrated mapping and routing Review Source KM Kathy M. Office manager Restaurants Used the software for: 2+ years ### "Scheduling with Ease" January 19, 2017 5.0 I have used Smart Service for 4 years now and it is a terrific software. It is very user friendly and easily navigated. We service 3 states - California / Arizona / Nevada - and our technicians have handsets that are in the field. Their feedback is that they like the software and ease of I-pad use when sending the documentation. The only downside is that I do not have enough time to navigate and learn and use all of its functionality. I am not using SmartService to its fullest capacity -- every day I learn a new function that I didn't realize existed. SmartService can fit all of your scheduling needs as it can be set up and programmed to suit your company's particular needs. Pros User Friendly; broad functionality in scheduling for tri-State area Cons Cannot to job times in timeframe needed-- our technicians work at night -- we can't show job times past 11:55pm Review Source DG Denis G. President Construction Used the software for: 2+ years ### "Best scheduling program" March 25, 2020 5.0 Just makes scheduling so much easier. Pros Having used a few other programs, Smart Service syncs seamlessly with Quick Books. We also run alot of services, we can have 40 stops with 5 trucks, I fleet takes the place of all the paper work orders and makes managing information a breeze. Cons syncing the pictures with drop box, there should be a link to keep them in the smart service or I fleet enviorment. Reason for choosing Smart Service quick books syncronization. Review Source CB Christine B. Office manager Fine Art Used the software for: 2+ years ### "Smart Service a Great Dispatch option for Small Business" March 30, 2020 5.0 Pros This software and the I-fleet version are great to use. The program is simple to learn, and a great tool for dispatching and tracking technicians time, parts/materials and notes. This program makes invoicing a snap, and provides a variety of great reports to review customer data Cons There are some limitations in regards to ongoing jobs. The software is best used for small businesses that have small one day jobs with one dispatch. Review Source ML Michelle L. Customer Service lead & Office Manager Food & Beverages Used the software for: 2+ years ### "Good Service to have" March 29, 2019 4.0 Makes my job easier. Pros It makes creating invoices easier and helps keep track of where your technicians need to go on the job and where they are. Cons Some jobs keep defaulting and i have to go in and re do work i just did. how to use some of the program is unfamiliar to me. It doesn't seem to back up what is done after you post a job. You then have vague information available. Maybe i just need to learn more about the program. :) Review Source mM melissa M. president Construction Used the software for: 1-2 years ### "DISAPOINTED" December 8, 2017 1.0 be advised that you can't even just purchase the product and use it. You have to pay for customer service to continue to use the product, even when you aren't at fault, when the system is not right you still have to pay for them to fix their problems. Pros Functions to schedule jobs is probably the only thing that I use this product for so I don't have many questions or problems, but when you do, its a problem Cons lack of customer service help on issues that are with the function of the product. I am able to function in the system as much as i need to, but when the system isn't doing what its supposed to then there is nothing I can do about it other than pay for them to fix a problem that should not exist Review Source Response from My Service Depot December 15, 2017 I’m sorry that you’re disappointed with the charges for ongoing support of Smart Service. You are correct that we do charge for ongoing support, but that charge includes all product updates including new feature enhancements, call-in and email support, customer training webinars, and continuing use of our web services for our mobile application. We strive to provide the best products and services at a reasonable cost to our customers, and the total cost of Smart Service is among the most competitive in the industry. I see that you recently renewed your support account, and we hope that you’ll take advantage of all of the services that it includes. Adam M. VP Business Development Used the software for: ### "Smart Service Review" April 26, 2013 3.0 We have been using Smart Service now for about 5 years. We use the program to keep track of our customers and their jobs. The reason we chose this program was that it had the capability of putting jobs on a reoccurring schedule, which is what we need in the liquid waste industry. We also wanted a program that had a good dispatching feature. Over all we would rate the performance of Smart Service for our specific industry at 7 out of 10. The program is made more for the portable toilet and trash industry as opposed to the grease trap and septic business. As far as the performance of the program it has significantly improve. Before they made the switch to the SQL database its performance was horrible. We constantly had issues and errors that kept us from preforming efficiently. Now that the system is on the SQL database it runs much smoother and corresponds with quickbooks much better, there are still the frequent error messages but most of them can be dissolved by signing off and back Pros Scheduling feature, making estimates, SQL database, reports can be very helpful if you know how to get the data you want. Cons Error messages, non 24/7 support, Cancelling a job does not delete the future schedule dates - you have to manually delete them, reports can be very tricky and hard to figure out. Review Source HB Hugh B. Owner Environmental Services Used the software for: 2+ years ### "Pathetic " February 18, 2021 3.0 Great Product. Pathetic management and very greedy sales people. Can understand wanting to make money but Honor what you have sold somebody already. Pros Was easy to use I enjoyed working with it. I always had way to keep my accounts scheduled. Cons I used an older Version of their product. I tried to update to their new system but they would not give me a password for the old one and shut me out of my accounts. Was very unfair they would not let me transfer my stuff to another computer. I bought it out right paid on it for three years and it was worthless to me on the old computer. They didn’t even have anybody that could give me a password to open it up. Now I use another company that’s working 1000 times better and actually care about their customers. Would’ve loved to of upgraded to their system but with that kind of customer service with dollar signs in their eyes only I’ll pass. I can still access on old computer after getting it fixed.....Took me forever to transfer accounts to the new system. Review Source LT Lucas T. Manager Consumer Services Used the software for: 2+ years ### "This software along with I fleet helped us streamline our scheduling and billing without paper" January 19, 2018 5.0 less paperwork and holds on to all open jobs scheduled until they are completely billed out Pros It integrates with the google calendar and Quickbooks. It holds pictures of jobs and really makes recurring jobs a breeze to setup and keep up with along with storing equipment mn and sn as well as warranty info. Cons nothing to really complain about. Sometimes the google calendar can be a hindrance because technicians can see 3 days out out and may be concerned about projects they are not on yet. Some may even develop a sickness they did not know they had in advance of a project they want to avoid. Review Source KM Kathy M. General Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Smart Service is easy to you but it doesn't do a lot of the reports we would like to do." December 19, 2017 4.0 Its easy to use, that's about it. It does speak to Quickbooks but it creates a lot of errors which causes us to send our database in frequently. Pros Easy to use. The different screens can be confusing so you have to pay attention to what you're doing and what screen you are in. Lots of information can be entered into the system and utilized properly. Cons It creates errors in Quicksbooks and we constantly have to repair our database. The different screens which look identical, you have to be careful with. If you don't put the information into both sides, it does not transfer over. Review Source BK Brenda K. Manager Construction Used the software for: 2+ years ### "Tailored perfectly for a service business." October 19, 2016 5.0 SmartService offers many features we need in a software program lumped into one and it communicates with Quickbooks. It's a database of your customers and jobs that offers a scheduling and dispatching board, field employee/job time tracking, reports that are customizable, Invoice/payment entry that flows to Quickbooks, and more. Many other software programs only offer some of the features of SmartService, and still others that offer similar features are extremely overpriced. Been happily using SmartService since 2004. Pros Customizable reports, works with QuickBooks, Marketing Tracking, Scheduling Cons Speed, although it is a bit faster than the old version was. Review Source Tessa B. Assistant Office Manager Used the software for: 2+ years ### "Great Resource" October 25, 2016 5.0 This is a great resource to use, it attaches pictures for the customers to see and it corresponds with QB's! Pros The format that it prints for the customer to read with ease Cons glitchy Review Source SN Sherry N. Office Manager Used the software for: 2+ years ### "Smart Service Review" January 24, 2017 5.0 We have been using smart service since about 1999. I have to say it is a great tool for small service bushiness. There is some things I think could be done differently or improved to help with functionality in some areas. The customer service it great! I appreciate that you are all there and willing to help and/or answer questions. Thank you. Pros works well with QB Cons There is need for improvement 1) editing in customers names capability - can only be done in QB 2) List - edits on Jobs description and other areas - are not easy to edit... I think you could find an easier way to fix spelling errors and etc... Review Source DC Don C. Owner Used the software for: ### "Exceeded my expectations!" January 2, 2012 5.0 Great sales reps that listen to what you want the software to do. Great trainers that understand your industry and a great help desk that answers the phone when you need them. I talked to the owner Skip several times this year just to say thanks for the great product. He is really customer focused and it shows in his work. Pros We were looking for software to add scheduling to our Quickbooks. We tried ServiceCEO a year ago but could never get it going. The folks at Smart Service did several one on one training classes with us and really held out hand. Ross was the trainer that we worked with and you would have thought that he owned a pest control business. He knowledge about our industry blew my whole office staff away. We had the software installed on our 4 computers in a matter of hours. Once we were trained, we went live on March 1, 2011 and it was such a simple process. We have needed help this year and when we call the help desk, someone ALWAYS ANSWERS LIVE! That's just way too cool. When was the last time you got anyone to answer the phone live? These guys know what their doing. And the support is always first class. We've had Smart Service almost a year now and I wouldn't run my business without it. We've grown by 22% this year and I can say it has a lot to do with Smart Service. Cons Honestly the only con is I wish I would have made the switch sooner. Its a great product and a huge asset to my company. Review Source WR Wade R. Owner Construction Used the software for: 2+ years ### "Get Smart! " January 24, 2017 4.0 Smart service has revolutionized our business. From having your techs schedules at their fingertips to specific reports, Smart Service will make you smile. Pros It helps ease the burden of communicating jobs and details with our technicians and helps build our value to our clients with an out of the ordinary service and job quoting/invoicing experience. Very professional. Cons Sometimes the updates make it do weird things and it would take a good long tutorial or two to really get used to the functionality. All in all I have nothing bad to say about it. Review Source DA David A. VP Building Materials Used the software for: 2+ years ### "The Best" March 28, 2019 5.0 This program has made us more efficient when it comes to scheduling and has eliminated our backlogs Pros The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features Cons not much of anything that I can come up with Review Source BC Bill C. President Used the software for: 2+ years ### "The team at Smart Service were very helpful in getting the issue discussed and resolved" January 11, 2018 4.0 Pros The scheduling feature is user friendly providing detailed technician information as well as a color legend categories. The ease of moving jobs from technician to another is a huge advantage without re-entering information. Cons There isn't a maps feature that works that is similar to Google Maps Not able to have templates for our service technicians that is easy to set up or maintain without an additional expense having it built without a guarantee that it will work properly Review Source BF Brandon F. Owner Construction Used the software for: 2+ years ### " Great scheduling software " January 19, 2017 5.0 We have been using smart service and ifleet for two years now and could not be happier. They are both very easy to get started and very easy to use. We have had no trouble integrating it with our technicians. No more double data entry into QuickBooks. I would highly recommend this software for any small to medium service type business. We do HVAC in Colorado Springs and I can see how this would work for many different types of companies. Pros It's many features and ease-of-use. Cons Tech-support is only available during regular business hours on Eastern standard time. Review Source Serge Isidore K. Gestionnaire Accounting Used the software for: Less than 6 months ### "Très bon logiciel" July 14, 2023 4.0 Dans l'ensemble , Smart Service est l'un des meilleurs pour la compatibilité avec des fonctionnalités innovantes qui permet la gestion clientèle, la facturation,la planification et autres . Très facile à utiliser et très impressionnant. Je le recommande Pros Smart Service est un meilleur produit pour la planification, la facturation des projets et est un outil de comptabilité. Très facile et très efficace Cons Dommage que c'est pas disponible pour tous les pays Review Source AP Alisha P. Office assistant Used the software for: 6-12 months ### "Smart service has helped me to keep track of every aspect of each individual customer and jobs. " January 15, 2018 5.0 Pros I like that the software is user friendly and can be saved, changed and added to at any point of the job process. Keeping track of hours and job items has never been so easy. I can manage ifleet and scheduling simultaneously as well as customer follow ups and invoicing without delay. Cons What I like least about the software is the many triggers that inhibit me of recording certain vital job status changes, or general information or notes while the job is ongoing. Sometimes that shared information needs changed or updated during the job, the triggers resend unnecessary jobs back to ifleet. But even with these triggers, I am still very pleased with the software. I would like to know more, as I am always learning new features as the need for them arises. Review Source BC Bridgett C. Owner Consumer Services Used the software for: 2+ years ### "Long time user" April 2, 2019 4.0 Customer service used to be fast, now Yui have to wait 2-3 hours for a return call. Liked it a lot when I first started, now, not so much, but I’m too invested to switch now. Pros I like that it’s mobile friendly and integrates well with QuickBooks. Cons Seems to have a lot of glitches in the ifleet portion of the software. Customer service doesn’t seem to have answers to why it’s not working well all the time. Main platform freezes often. Review Source Similar Products Featured