# Page 5 | Smart Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Smart Service the right Service Dispatch solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149343/Smart-Service/reviews --- Smart Service 4.3 (269) [View alternatives](https://www.capterra.com/p/149343/Smart-Service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Smart Service ## Showing most helpful reviews Showing 101-125 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BB Brett B. Owner Renewables & Environment Used the software for: 2+ years ### "Smart Service and iFleet are critical to my business." January 24, 2017 5.0 We evaluated all the software in the market for document shredding companies and narrowed it down to Smart Service. It enables us to easily track our customer's jobs, our assets, and our drivers throughout the day. iFleet revolutionized our business when it came out. We figure it saves us about 10 hours a week. Pros Ease of use and great customer support Cons Very few. Review Source MR Michele R. Office Manager Chemicals Used the software for: 1-2 years ### "Customer Support" February 2, 2017 4.0 Customer support is amazing! Always available and very helpful!! I have never had to wait long to get the help that I needed. I came into the use of this software after it was already in place and not being used properly. The support team helped me get a better understanding of the programs so I could make proper use of it! Pros it's user friendly, once I became familiar with the program Cons I can't really give you an honest opinion on this, as it was not set up properly or being used that way when I started here. Review Source HH Hunter H. Office Manger Construction Used the software for: 2+ years ### "great program!" October 20, 2016 4.0 This program helps tremendously with scheduling. We use it to schedule appointments, and keep track of our employees. This program does 100 different things and can be very beneficial to your company. I highly recommend it Pros easy to use and great customer service Cons need to have some training on how to utilize the whole program Review Source BO Bart O. President Used the software for: 2+ years ### "Fantastic Program and Great Support" June 10, 2016 5.0 We've used Smart Service for 9 years and it has evolved into a great asset for us with dispatching multiple trucks. We also use iFleet with our trucks in the field. Pros We've looked to see if the grass is greener - it's not. This software is versatile and the developers are always looking at making it better. Review Source TA Ty A. President Used the software for: 2+ years ### "we use for our technicians to enter their service orders. Sync to quickbooks saves double entry." December 19, 2017 4.0 Pros Software syncs to QuickBooks automatically. Calendar view is easy to use. Calendar sync to Outlook and email notifications would be a nice feature. Cons Software freezes,' not responding' on occasion. It would be nice if entry and reports were more end-user customizable. Review Source BA Bobbi A. Bookkeeper/Office Mgr Construction Used the software for: 2+ years ### "Great technical support when you have problems or need to set up a new feature." May 2, 2017 5.0 Pros Can customize reports to what you need. The schedule board is very easy to follow. Monthly Maintenance Billings are simplified to doing them at once in a batch. Cons When you get up there in customers, like 10,000 plus, its a hog so you need a fast computer and network. Review Source AO Angela O. Owner, Accounting Used the software for: 2+ years ### "The best customer service! " March 15, 2018 4.0 Pros The best customer service. Able to do all of our scheduling with ease. It works with quickbooks which was a huge selling point. Cons There is no way to see the schedule for everyone when the owner is out of the office. This is the #1 complaint from the owner. Review Source LE Laurel E. Office Manager Used the software for: 2+ years ### "Excellent software." December 29, 2017 5.0 Pros Smart Service is a very user friendly and easy to teach to new employees. Ifleet is a real plus for the technicians. Cons I am unable to delete employees out of Smart Service after termination. The inability to cut and paste equipment out of Smart Service. Review Source JB Jamie B. Office Admin Construction Used the software for: 1-2 years ### "Easy to use, seamless communication with ifleet, absolutely love it!" May 2, 2017 5.0 Ease of scheduling, fast syncing for technicians, easy access customer records, ability to opperate paperless. Pros Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it. Cons Suggestion would be that I would love an option to send email follow ups directly from the service with customer satisfaction surveys with results that would link to jobs and customers! Review Source kG kate G. Sr. Sales Consumer Services Used the software for: 2+ years ### "Scheduling greatness!!" February 1, 2017 5.0 Great for putting together a schedule and dramatically reducing paperwork. Love the ifleet as it keeps the office and the technicians on the same page. Pros All encompassing brings calls, quotes, appts all together and cuts back on paper work. Cons It can be slow and has brain farts Review Source DH Diana H. Dispatcher Used the software for: 2+ years ### "Super user freindly" January 11, 2018 4.0 Pros Lets me track where my technicians are at all times. Compatible with Quickbooks. Super easy to operate. Cons Sometimes the email does not go out when using our ipads. Think it has to do with apple mail. That would be the only issue Review Source LR Lynn R. Controller Construction Used the software for: 2+ years ### "Chimney Solutions - Smart Service" August 20, 2020 4.0 It enables a smoother financial closing process. Pros The processes provide me the capability to determine the stage of the jobs. Cons Integration was not difficult. I do wish that I had more experience with the report writing to capture information and in the format that I need it. Reason for choosing Smart Service Yes Review Source MR Matthew R. Office Manager Retail Used the software for: 2+ years ### "Great All Encompassing Database" October 20, 2016 5.0 Software is great for keeping track of schedule, work orders, billing, proposals, and your fleet. It is also graphically pleasing and user friendly. Pros I like that it covers all aspects of our business. Ifleet is great. Cons A little resource heavy and slow at times. Review Source MR Matthew R. Office Manager Retail Used the software for: 2+ years ### "Fully featured software. " January 8, 2018 5.0 Pros Connects your field operations with your office. Looks attractive and easy to use. Navigable and loaded with features. Cons The software can be a little bit clunky and slow. More automatic integration needed. (primarily email) Review Source JE Jill E. CFO Accounting Used the software for: 2+ years ### "Dispatcher" January 19, 2017 3.0 We only use portions of the program. We have made it work for us as we are mainly commercial and it seems geared more toward residential. Pros gives a good customer base and some history Cons geared more toward residential than commercial and contracting large jobs Review Source BM Ben M. Sales Consumer Services Used the software for: 1-2 years ### "Room for improvement" March 12, 2019 3.0 Its a good basic software for scheduling and data-basing but need many fixes to be up to speed with competitors Pros its basic and easy to use. Customer Service is great Cons Many glitches, shutdowns, crashes, etc.. Review Source NG Nancy G. CFO Used the software for: 2+ years ### "Smart Service is awesome" February 8, 2017 5.0 We have utilized Smart Service since 2007 and have no complaints. We sometimes forget the time difference between Ohio and California but that is obviously our problem. The tech support is great and their continued assistance is very much appreciated. Pros User friendlly. Review Source TD Tobey D. Office Manager Construction Used the software for: 1-2 years ### "Smart Service has made my job as a dispatcher & A/R much easier Their customer service is the best!" March 8, 2018 5.0 Pros It has streamlined the way I dispatch & invoice all of our customers. It also makes keeping up with our maintenance agreements much easier. The customer service is outstanding & luckily for me they are very patient. Cons The only thing I've had issues with so far is the reports feature. There are almost too many to choose from... I hope a webinar is on the way. Review Source bS brittany S. customer service specialist Consumer Services Used the software for: 2+ years ### "easy to use, but don't benefit from all aspects" February 22, 2018 4.0 There are too many options and buttons that I do not use and do not know what service they provide. Pros easy to search for clients and i like how you can leave notes in each clients file that shows up when you print the schedules Review Source JP Jessica P. Operations Manager Building Materials Used the software for: 2+ years ### "Smart Service Review" February 1, 2017 5.0 We have been using Smart Service for several years for our HVAC company. The system works very well for us and it user friendly! We would highly recommend. Pros User Friendly & great client support when issues occur. Cons none Review Source CI Chastity I. Customer Service Representative Used the software for: 2+ years ### "Overall Sastifcation" January 19, 2017 5.0 I love the customer support they offer, anytime I am having trouble there is always someone ready and eager to hel;p and are so friendly. They walk me through each step in detail and are always patient. Review Source JD Julie D. Office Administrator Used the software for: 1-2 years ### "Work in this product daily. " May 8, 2017 3.0 I was not on the implementation team so I'm not sure what benefits they received. Pros Easy to read visually. Searching by name & address is easy to do & setting up new customers are easier. Cons Inability to easily change customers name once it has been set-up. This is a huge drawback. Reporting needs to be more user friendly Review Source DL Donna L. Compliance Manager Security and Investigations Used the software for: 2+ years ### "Excellent product and service" September 22, 2016 5.0 I've worked with Smart Service for over 3 years. Every time we've had an issue or even a question about Smart Service, we have received prompt attention and accurate resolution. Pros Ease of use Review Source MC Melissa C. Office Manager Used the software for: 6-12 months ### "This is the 1st time I am using Smart Service" February 1, 2019 3.0 Pros It has a lot of capabilities! It's a hub for all of our needs as far as inventory, scheduling, employee tracking...etc. Cons It is not at all user friendly. I have used other work flow programs, and they were all much more fluid and easier to use than Smart Service. Review Source JP Jack P. Owner Construction Used the software for: 2+ years ### "Consider Smart Service Before Spending More Money" September 22, 2016 5.0 Runs great on top of quick books. I wish they had better training and more training videos. It's easy to use, but we are not utilizing all of its capacity. Pros Ease Cons Training Review Source Similar Products Featured