# Page 6 | Smart Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Smart Service the right Service Dispatch solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149343/Smart-Service/reviews --- Smart Service 4.3 (269) [View alternatives](https://www.capterra.com/p/149343/Smart-Service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Smart Service ## Showing most helpful reviews Showing 126-150 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use HH Hunter H. manager Used the software for: 1-2 years ### "Great for scheduling" December 19, 2017 5.0 Pros I love how this makes scheduling jobs easier. It allows us to dispatch jobs to our employees and keep track of where they are and at what time. Cons The least thing i like about smart service is the fact you have to pay for certain add ons if you want the software to do different things Review Source SR Sean R. Owner/operator Maritime Used the software for: 1-2 years ### "The support team is very professional are great listeners and even better problem solvers." May 3, 2017 5.0 Helps me run my business and cuts down on my office work. Pros I like how the software can be tailored to fit my company needs and the support in customer service helps me get my company needs met. Cons It could be a little more compatible with my high-def screen, some of the icons are difficult to read. Review Source RL Robert L. Senior Dispatcher Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Smart Service review" January 19, 2017 4.0 I have been using Smart Service and Ifleet for over a year now. I have been a dispatcher over 15 years. This software has been the best I have ever used. There are a lot of good features and the guys in the field are using it and its great. Thanks guys Pros The ability to work with quickbooks Cons Some times it takes long to load different windows Review Source VE Victoria E. Bookkeeper/HR Manager Consumer Services Used the software for: Less than 6 months ### "Unreliable program" December 11, 2019 4.0 We use it for scheduling field techs for service calls. Great features, but the designers need to work on the reliability of the program. Pros This software offers a lot of features. It is extremely easy to use. It is evident that quite a bit of thought went into the design of the software, because the features are useful and informative. Syncs with QBD. Cons This software is glitchy on a regular basis. It is unreliable and has difficulty connecting with QBD on a daily basis, at times. Reason for choosing Smart Service This software was chosen because it was better than the other options available (due to features available) Review Source KW Kari W. Office Manager Used the software for: 2+ years ### "Best Scheduling Software" January 24, 2017 5.0 This software works like a charm with QuickBooks. Office personnel are in sync with the technicians working in the field at all times. Review Source TW Tammy W. Office manger Construction Used the software for: 2+ years ### "Customer service" January 19, 2017 3.0 When we first started with you if there was a problem you could get ahold of a tech at anytime now it takes over 4 hours! Pros Scheduling Review Source DL Donna L. Compliance Manager Consumer Services Used the software for: 2+ years ### "The staff are always helpful and respond quickly to requests" December 19, 2017 5.0 Pros I like the ability it gives me to run a variety of reports and to easily maneuver customer schedules. Review Source EK Emily K. Co-Owner Construction Used the software for: 6-12 months ### "Huge improvement over paper tickets!" December 19, 2017 4.0 Streamlined our billing and collections / Greater use of QuickBooks and its features / Saved time / Centralized customer information Pros Syncs with Quickbooks / Ability to bill and collect on the job / Ability to add photos to jobs / Tracking work done previously for customers Cons Can be a bit buggy at times (often get error messages when trying to close out jobs) / Issues sometimes with Smart Service and iFleet sharing info (even after synced) Review Source CS Customer S. Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Interesting Software" September 29, 2016 4.0 Customer Service is awesome, but some of the features work and sometimes it does not keep the information in the system. Review Source CR Catherine R. Manager Consumer Services Used the software for: 6-12 months ### "Office Software" November 13, 2018 4.0 trying smart service was a smart move on our part, we enjoyed using it and was successful in what we wanted to achieve. Pros ease of scheduling, mapping and tracking technicians Cons some limitations but not many for this type of software Review Source MH MELLISSA H. OFFICE MANAGER Construction Used the software for: 2+ years ### "VERY PLEASED BUSINESS" August 17, 2016 5.0 I ALWAYS GET WHAT I NEED WHEN I CALL SMART SERVICE, WE ARE VERY HAPPY WITH SERVICES AND CUSTOMER SERVICE. Review Source TT Travis T. Owner Used the software for: ### "Smart Service is awesome!" April 10, 2013 5.0 We use Smart Service with i-Fleet the mobile portal for accessing Smart Service from an i-pad. We are able to keep track of our customers, schedule calls and dispatch them to our employees in the field. The thing that sold us on their software was that it retained functionality when not connected to the Internet. Our business is in a rural area and cell phone service can be sketchy. Most all of the other mobile scheduling software programs had to have an Internet connection to modify files. There is no need with Smart Service and i-Fleet. We can take notes, charge items and take payments in the field. It updates once back in coverage. The customer support is second to none. There are not any emails with endless service steps or rude IT guys asking you to click buttons faster then you can find them. They quickly respond to service requests by connecting to my computer while on the phone with me and fixing everything from there side. This company is great! Pros Quick books integration, offline functionality, two way syncing of notes and charge items and last but not least amazing customer service! Cons Upfront cost but it is worth it. Review Source CS Christina S. Vice President Used the software for: ### "GREAT customer service and great software that has helped us streamline our scheduling !" June 8, 2016 4.0 Since starting to use Smart Service in March of 2016, we have seen immediate benefits over our old way of scheduling and invoicing. The interface makes sense and it was easy for my office staff to learn the system. The customer service is top notch. I especially appreciate being able to work with and request support from the same specific techs so that they "learn" about our specific needs and issues over time in able to give us personalized service. We have already added an additional 2 tech licenses since launching with the program a few months ago- because of the smart routing and customized color schemes, we are able to more efficiently route our technicians from one stop the the next which ultimately improves our revenue. The customers appreciate getting the pre-notifications when the tech is on his way. As with any software- this one is not without it's "bugs" whenever updates come out. There are still some improvements and fixes we are anticipating seeing in the near future. But the recent changes and updates to the system just since we started using it are impressive and encouraging that this software is just going to keep getting better and better! We love it! Review Source JW Jessica W. office assistant Consumer Services Used the software for: 1-2 years ### "Updating our Smart Service software" January 5, 2018 4.0 Pros It's easy to use. It's also incredibly easy to customize it to fit our needs. Customer service is excellent. Cons Addition of extra modules/options can get a little pricey. iFleet devices/handsets add up fast too. Review Source JF Jessica F. Customer Service Rep Used the software for: 1-2 years ### "EXCELLENT CUSTOMER SUPPORT!!" January 24, 2017 4.0 Smart service is awesome. Easy to use and good value for the money you pay. The customer support is the best! Great customer service and they absolutely know what they're stuff! Pros That it connects to QuickBooks. Cons I wish it had a little more features. Review Source BW Brandy W. General Manager Human Resources Used the software for: 1-2 years ### "We love smart service" January 19, 2017 5.0 We've been using Smart Service for a little over a year now, it has made scheduling so much easier. The program we used before seems so generic compared to Smart Service. There are so many features we didn't know we were missing until we started using Smart Service. Review Source BR Becca R. Manager Construction Used the software for: 6-12 months ### "It has been rough transitioning and we have had issues with the software and our server" December 19, 2017 4.0 iFleet is great for the guys out in the field. Keeping customer and job information together is very nice. Pros It's great for the guys out in the field! It also nice how customer and job information is all together. Cons Need to learn it more on the office side. Not all the functions seem to be very user-friendly and the travel and production times are not always the same in the reports. Review Source mE melissa E. Office Manager Construction Used the software for: 6-12 months ### "Amazing service " February 1, 2017 5.0 I have had a great experience so far with smart service!! I have had minimal issues and when I have had them tech support has had them resolved immediately. This service had made my job easier and my techs don't have to call me 20 times a day because all of the information is provided for them on ifleet. Pros convenience, ease of use. Cons When a job is continued to a second day, and is completed it doesn't stay on the calendar. Review Source KS Kimberly S. scheduler Used the software for: 1-2 years ### "Great software, easy to use. " January 20, 2017 5.0 It's been great to schedule with, does regular scheduling along with repairs on multiple visits and planned service jobs that repeat yearly. Ties in with QuickBooks, have had no problems with it whatsoever. Pros easy to use, easy to read font. Cons ? Review Source dD diannah D. office mgr Construction Used the software for: Less than 6 months ### "Encouraging!" March 12, 2018 4.0 Pros It seems to have lots of flexibility and based around helping us to never 'drop the ball' again! I especially like the ease of scheduling and ability to have multiple in process schedule window open so I can bounce between calls when needed. Also the waiting list sort capabilities and the post to invoice window so I can always see what is not yet compete - I know I am not even coming close to working the software to it's fullest nor correctly but it is leaps and bounds above what we were using and the integration with QB is fabulous! Cons This is not a like least, but so many details and hard to know which areas to focus on first to create a smooth transition and flow of work. Review Source BS Brer S. Owner Consumer Services Used the software for: Less than 6 months ### "Disappointed. " December 12, 2016 2.0 We thought this was what we had been looking for. They system is not very user friendly. It must me stored on a computer making working from home not possible. The service center NEVER answers their phone. They always all you back that day but it's maddening when you need to figure something out that you have to leave a message. However, if you call sales they pick up right away. It's an ok service but I would look elsewhere. For a few grand more you could have a custom system built. Pros It does store pictures and routes the jobs, however, many times it can't find the house so that is just omitted from the route. Cons Can be very slow, especially syncing. Integration with maps would be better with Google maps verse apple maps. Customer service is the biggest con Review Source JC John C. CFO Used the software for: 1-2 years ### "The software is easy to use and maintain." May 5, 2017 5.0 Pros The software is intuitive and easy to understand. The integration with Quick books has been easy to work with and a overall success. Review Source DC Debra C. Office Manager Consumer Services Used the software for: ### "Customer Support" January 30, 2017 5.0 As a small business owner, a software program with great customer service means everything. Smart Service allows us to be more efficient with our record keeping, scheduling, and customer service. More importantly, I know that I would get quick support response with any questions, training, or upgrades. I would definitely recommend Smart Service for any small business, especially those that work with Quick Books for their accounting needs. Pros Scheduling ease and work orders for service jobs Cons The customizing of reports is a challenge for me Review Source JM John M. Construction Used the software for: ### "Smart Service Review" November 24, 2014 3.5 Pros I really like that you can time stamp everything. This is very effective for keeping records. I also like that everything converts over to QuickBooks. Cons I don't like that you cannot transfer information. For example, if we enter a prospect and find out later that the prospect has been referred to us within our database, we have to delete the prospect and add them in under the location they were referred by. It would be much easier if you could manipulate them into that specific location instead of deleting and re-entering. When we complete a job and convert it to QuickBooks, we have problems. If we have symbols on our invoices (which is typical), when they convert over to QuickBooks, the symbols becomes questions marks. We have called and tried to figure this problem out, but have not been successful. Review Source WT Walter T. Owner Consumer Services Used the software for: 1-2 years ### "Great" February 10, 2017 5.0 Have had no real problem , they have been quick to to fix any bugs that I have had or on a new roll out. There staff have always been quick and great. Review Source Similar Products Featured