# Page 9 | Smart Service Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is Smart Service the right Service Dispatch solution for you? Explore 269 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149343/Smart-Service/reviews --- Smart Service 4.3 (269) [View alternatives](https://www.capterra.com/p/149343/Smart-Service/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of Smart Service ## Showing most helpful reviews Showing 201-225 of 269 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Melissa R. Used the software for: ### "iFleet is great and employees of Smart Service are very helpful" April 22, 2016 4.0 The ability to communicate with the team regarding jobs without the back & forth of phone calls and text messages is great. Also the ability to easily link job hours to employee time sheets is awesome too! The IT reps are very friendly and knowledgeable. I've talked to Dylan specifically a few times and he's great. Other reps are friendly and helpful too (Kyle and Heidi, I'm talking to you!) Review Source BH Becky H. Construction Used the software for: ### "Additional licenses" December 17, 2014 4.0 Pros Smart Service support is great. The software is pretty simple to teach someone how to add a customer and add jobs to the board. Cons The reports are very confusing. Also when we try to update customers from QuickBooks the name changes. We have a real issue with it going over to Smart Service. Review Source GT Gennady T. Construction Used the software for: Less than 6 months ### "Tried smart service, but it did not work out." October 3, 2016 3.0 I had purchased this software, but it crashed on me right from the start, and smart service could not reinstall it. As we realized, it was not ready for windows 10, They promised to do refund, and they did all they could to not to honor our agreement. They suddenly become nasty and unreachable. We had to go through the credit card dispute to get refund. They managed to keep 2K for their useless mobile application. Pros It is probably very good software when it works. Cons Training is useless, program was unstable, they did not keep their word regarding refund policies. Review Source SA Sandra A. Dispatcher Used the software for: ### "we have been using this for around 9 years? maybe 10?" March 22, 2016 3.0 It creates a solid data base for customers history. It really seems geared more toward residential though. It needs a commercial service contract module along with job cost details. It also needs a purchase order system. Honestly we had never been trained on this program properly and don't use the whole program. It may actually do better than I can say. Review Source DH Diana H. Used the software for: ### "Spartaheat" February 1, 2017 4.0 We have been using Smart Service for a few years now. If we ever have an issue or just don't remember how to do something. We call the tech support. They are awesome. Fast, friendly service, that never gets aggravated with our crazy off the wall questions. The software is very user friendly. Dispatching and tracking our guys has never been easier. Review Source KD Karen D. Used the software for: ### "Customer Service " October 19, 2016 4.0 I have never had a bad experience with anyone at Smart Service. My experience with the customer service team has been excellent. All my questions get answered and they are more than willing to help in anyway. The only problem I have had is the wait time on the phone to get help. It took a total of 15 minutes each time I needed to call. Review Source MA Melinda A. Administration & Marketing Mngr Utilities Used the software for: ### "Awesome Service" September 28, 2016 5.0 I have yet to find anything you guys have not been able to help me with. 100% satisfaction all the way. Pros Easy to use and the service is awesome. Any time I need help you are there and always polite. Cons Would like to have a few more items that would pull between Quickbooks and Smart Service. Review Source KD Katrina D. Dir. Of Operations Used the software for: ### "Love it, great program" April 15, 2016 5.0 Pros are obvious, it does all the thinking and organizing for me. Cons are very few and far between, wish that the service records were sent out in real time, as the correct times were noted on the service records. Doesn't update as fast as I would like it, as far as technicians getting changed information on the work orders. Review Source TB Tessa B. Used the software for: ### "Take the time to understand......it's worth it" September 18, 2014 3.5 Pros It made everything paperless, is easy to follow and converges with the Google calendar! Cons There is a lot that this program can do for you, but it isn't explained well at start up. It requires a lot of training time to understand everything it can do for you. Review Source MY Michelle Y. Exec VP Used the software for: ### "Intuitive to Learn & Easy Dispatching!" March 22, 2016 5.0 We love Smart Service and it's simplistic design and layout. It is very easy to navigate and getting a new user up to speed is a breeze. We use iFleet and find the data flow from the field back to Quickbooks seamless. I highly recommend this product for someone in the service industry who dispatches technicians. Review Source JR JoAnn R. Office Manager Used the software for: ### "This program is great, easy to use, and the customer service is excellent!" June 3, 2016 5.0 We have had a great experience with this software and with the company as a whole. They continue to upgrade and make it better. The support team has always gone above and beyond in helping us out. The support team is easy to reach and unlike other support teams, they speak English and you can understand them. Review Source MD Michael D. vice president Used the software for: ### "GOOD" June 9, 2016 4.0 I REALLY LIKE THE ABILITY TO BE ABLE TO SYNC DIRECTLY WITH QUICKBOOKS. IT IS IN REAL TIME NO DELAY. NO NEED TO DUPLICATE CUSTOMER LISTS. I WOULD LIKE ADDITIONAL CUSTOMER SERVICE STAFF. I USUALLY HAVE TO LEAVE A MESSAGE AND THEN THEY GET BACK TO ME. THEY ARE VERY GOOD WITH HELPING ME TO UNDERSTAND THIS NEW PRODUCT. Review Source DO Dawn O. Office Manager Used the software for: ### "Mostly good experiances." March 30, 2016 4.0 the only issue I have is that it freezes up on me sometimes and I have to shut down and restart but then it will work well again for a long period of time. I think that there should be longer training and go over more of the program instead of just the basics and then you have to figure it out or call support. Review Source HL Hakeem L. Used the software for: ### "easy to use" November 4, 2016 4.0 This app is very easy to learn. I am not so good with computers and this i caught on easy. I helps me know everything about the job that my office manager sends us. I can easily look at past jobs that we have done for the customer and keep a detailed description of the work completed with the line items created Review Source DS Danielle S. Operations Manager Used the software for: ### "Best Dispatch Company" March 22, 2016 5.0 Easy to use, efficient and reliable. We love the dispatch board, emails about job reminders and follow-up emails that are automated when closing jobs. Excellent, knowledgeable and friendly customer support. Saving us paper and stress with perfect integration with Quickbooks. Thanks for this great product! Review Source JU Jessica U. Used the software for: ### "Lots of bang for your buck!" October 21, 2014 5.0 Pros I like the ease of use and friendly service and support provided by the team at my service depot. Cons I don't have any complaints, except the response time from technical support can be frustrating. They often they have to call you back. Review Source RA Richard A. Consumer Services Used the software for: ### "Smart Service" January 16, 2015 4.0 Pros I like the integration with Google Maps. The vendor's support is excellent and quick to address issues. Cons I can't say there's anything that I like least, but I would like to see the app accessible via the web for remote users. Review Source KB Keith B. Consumer Services Used the software for: ### "Service Manager - daily part-time user" November 6, 2014 3.5 Pros I like the ability to look at all of the technicians' schedules at a glance. It's also easy to reassign work. Cons Finding completed work is difficult. I also have to remember to check specific boxes to get all the info needed. Review Source JL Jennifer L. Office Manager Used the software for: ### "Have only been using it about a month. " April 1, 2016 4.0 I would recommend this product to other Heating & Air Conditioning companies. I work in the office and have loved the servicemen on the road doing there own tickets. It frees up alot of time for me. So far i have had only a few questions and the customer service has been phenomenal. Review Source TR Tina R. Used the software for: ### "Smart Service Review" January 15, 2015 5.0 Pros They have great tech support and customer service. The software is user-friendly. Cons The usability of iFleet could be better streamlined so that updating when in the field would automatically update in the office as well. Review Source SM Sara M. Office Assistant Used the software for: Less than 6 months ### "Smart Service has been a great tool for combining so many normal day work activities. " February 15, 2018 4.0 Pros Love that this product is connected to Quickbooks. Easy way to combine banking, scheduling, jobs and invoices and many more all in one. Glad it is user friendly and able to edit or change anything quickly. Cons Some glitches here or there but usually easily remedied. Customer service is usually pretty quick with any questions or concerns. Overall, good product! Review Source LS Lisa S. Office Manager Consumer Services Used the software for: Less than 6 months ### "Very Happy HVAC Customer" May 26, 2015 5.0 Pros It integrated with out our accounting program. Real time interaction with our service techs in the field. Cons I can not use our own forms, with out time consuming efforts to create them. In order to use our forms we need to create them our selves using PDF Doc. too time consuming for me. Would prefer to be able to upload them in a word or excel format. (it is an access program should be compatible) Review Source JB Joe B. President Used the software for: ### "Smooth transition from traditional invoicing " March 22, 2016 5.0 There are not many cons I can think of. There are some improvements that could be made to the software, but nothing that ha caused us any problems. The pros are numerous including increased efficiency and production by streamlining our scheduling and billing process. Review Source PB Paul B. VP of Operations Used the software for: ### "Good software, better people" May 19, 2016 5.0 The software is very comparable to many options out there. What set them apart for me was how willing the people were to work with. We have had some hardware issue's with this transition and they have supported us through the entire process - love the company. Review Source AM Adam M. Used the software for: ### "Great Product for the Liquid Waste Industry. " October 9, 2014 4.0 Pros The best part about Smart Service is its scheduling/dispatching feature. It works great with our line of business where we have reoccurring jobs. Cons Reports can be difficult to manage and understand. Review Source Similar Products Featured