# Unitrends Backup Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Unitrends Backup the right Data Management solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149362/Unitrends-Enterprise-Backup/reviews --- Unitrends Backup 4.7 (35) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Unitrends Backup Ease of use 4.1 Customer Service 4.6 ## Pros and Cons in Reviews AJ Arjun J Sr. Digital MarketerInformation Technology and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “It also provides secure data storage and encryption facility.“ November 11, 2022 CB Chris B DirectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I've not found anything that I used on Unitrends that's not easier and quicker to do with Nakivo and I paid less than the annual support cost for Unitrends!“ November 10, 2021 CB Chris B DirectorReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I used Unitrends for several years and found it reasonably reliable after an initial problem with configuration that was solved by their helpdesk. “ November 10, 2021 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yuri M. IT Infrastructure Specialist Telecommunications Used the software for: 6-12 months ### "Unitrends its a enterprise feature backup solution with ease of use and quick implementation" January 15, 2020 5.0 We love the product because it give us less time to restore in case of the emergency and also the learning curve is quick. The reports are also very informative so we can know exactly what is happening with the backups and make sure we can restore in case we needed. Pros I like the fact that it integrates very easy with a vmware virtual enviroment. Before Unitrends we had other backup solution but it did not give us the flexibility that we needed. With Unitrends we can stablish different policies base on the criticallity of the application or important to the business. We have different enviroments and we don't have to use other products. The restore is fast and if you have a secondary site, you can have disaster recovery scenarios were within minutes you will have the service up and running. Cons Well, I think that there is not a but thing about the Unitrends software. Maybe when you are scaling the solution, you will have to keep growing with more appliance and I think it is not that good for a small company size Reason for choosing Unitrends Backup We chose it because it had all the features we needed and they where really helpful with the sizing and understanding of the environment we had. Review Source MA Mohammad A. Software Developer Computer Software Used the software for: 1-2 years ### "Unitrends Backup is your safe solution to keep data safe." March 9, 2023 5.0 One of the great ways to keep data safe in a place or a cloud location with no limitation. Pros People at customer care know exactly how to help you. They are very talented, they know what is this about, you feel they are smiling while they are performing support and they save you a lot of time. Cons The interface needs a little improvement in relation to colors, design of objects; therefore it can be more user friendly. Alternatives considered [Veeam Data Platform](https://www.capterra.com/p/154905/Veeam-Availability-Suite/) Reason for choosing Unitrends Backup It does not have all the features that we are looking for. The price is a bit higher as well. Switched from [Google Drive](https://www.capterra.com/p/161425/Drive/) We faced issues with customer support therefore we decided to switch. Review Source CB Chris B. Director Real Estate Used the software for: 2+ years ### "Very slow and very poor compression" November 10, 2021 3.0 As we only have a relatively small setup I used the free edition available through Spiceworks (now withdrawn). I had a problem initially getting it configured to use a NAS as the backup destination but despite it being a free edition their support resolved the issue and I was then able to use it reasonably reliably for several years. Occasionally it would simply stop backing up for no apparent reason but never emailed to say the backup failed; it just stopped working altogether so sometimes it took several days before we realised the daily backup emails had stopped and we could then go in and reset the Unitrends VM which brought it back to life. The upgrades were generally easy to do, just click an upgrade link and wait until it finished, however the last time I did this it completely corrupted the VM making it unbootable. We then installed the latest version from scratch but again hit the prblem of it not backing up to the NAS. Unfortunately this time their support were very unhelpful refusing to give any support or advice unless I paid for a ridiculously expensive annual support contract. That caused us to look at competing products and we settled on Nakivo which is MUCH faster to do the full and incremental backups as well as having vastly superior compression so we can keep more backup history. I've not found anything that I used on Unitrends that's not easier and quicker to do with Nakivo and I paid less than the annual support cost for Unitrends! No brainer :-) Pros I used Unitrends for several years and found it reasonably reliable after an initial problem with configuration that was solved by their helpdesk. It was quite easy to restore whole VMs or individual files using the virtual mount option. Cons An overly complicated interface that was not at all intuitive. It does not like backing up to NAS systems. Very poor support. Review Source LF Lee F. Network Systems Analyst Law Enforcement Used the software for: 2+ years ### "A Good Solution" January 10, 2020 4.0 It is a solid offering at a much better price than some rather well-known alternatives. Service is superb. Pros I like the tie to my storage, and how easy it backs up and restores medium to small size vm's. Support has been great. Cons Oracle appears to be the red headed stepchild. No Oracle RAC support. It can struggle with large(7+TB) data sets, but then what doesn't? Alternatives considered [CrashPlan](https://www.capterra.com/p/145112/CrashPlan/)[Rubrik](https://www.capterra.com/p/148206/Rubrik/) Reason for choosing Unitrends Backup Cost was our largest concern followed by features/capabilities. Review Source Kevin K. IT Administrator Industrial Automation Used the software for: 2+ years ### "Very reliable for our Backups" March 8, 2018 5.0 Consistent with our servers getting backed up and very reliable. Pros We used to have a different system and it seemed like it worked only half the time but now with the Unitrends Backup System I don't have to worry about losing data at our locations across the globe. Cons Going from the old legacy GUI to the new one it is definitely taking time to get used to it. They renamed a lot of things. Wouldn't have been so bad if I originally started with the new interface. Review Source Response from Kaseya March 9, 2018 Thanks Kevin. Glad the new UI is working for you. We put LOTS of time into making it as easy to use as possible. VR Verified Reviewer IT Government Relations Used the software for: 2+ years ### "Great software to backup your company data" March 10, 2018 5.0 Saved business from a ransomware and prevented a major disaster Pros Used with VmWare vcenter. Schedule, deploy, backup and protect systems every 15 minutes or however long you like. Cons Has to be used on licensed VMware. Cannot be used on free licensed. There have been some issues where unitrends cannot fix and have to call vmware to fix Review Source Response from Kaseya March 12, 2018 Thank you for the review. We're glad to hear Unitrends Backup was able to save your business from ransomware and prevent a major disaster. If you ever had a question or suggestions you could reach me at support@unitrends.com VR Verified Reviewer System Administrator Used the software for: 2+ years ### "Best backup I ever managed " January 20, 2018 5.0 Pros Easy and intuitive to use, fast to set up and great customer support. Easy to manage, all you need is to check your email and make sure everything is green. Cons Expensive solution that needs to be properly sized, otherwise you will see yourself running out of space and looking for an upgrade. Make sure you know your environment and your data growth rate. Review Source Andrew M. I.T. Director Used the software for: 2+ years ### "The best backup solution we have had." November 15, 2017 5.0 A dependable, feature rich, cost effective backup solution. Pros Unitrends does an excellent job of backing up our servers. We are virtualized and only use Windows Server so I can't speak to it's function with Linux or other OS. Our school district is small and we currently have 8 virtual servers on the back of 3 physical servers. We have the Recovery-604. The deduplication works extremely well and we are able to retain backups for many months! We started using this new appliance after upgrading 4 months ago and we still are under 30% of its capacity. We have 4TB backup capacity and backup 650GB uncompressed data. It has a range of features and allows you to schedule backups and backup types. It also allows for restoration down to the file level. It backs up reliably and restores quickly. I have never had an issue with a restore in the last 4 years I have used Unitrends. The new device also allows for external archiving. Cons The price is a little high but the service and support is great so that more than makes up for it!!! Review Source VR Verified Reviewer Web Developer / Systems Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Great BAckup Solution" February 15, 2019 5.0 My company was in need of a new backup solution between our two sites and Unitrends was an easy transition to get everything backed up. Pros Managing my backups is super easy. From backing up new assets to doing a recovery it is very simple. Cons Some servers took a bit of configuring to get setup but the support at Unitrends was a great help to get it done right. Review Source Marc L. Senior Systems Engineer Used the software for: 2+ years ### "UEB is great backup solution" March 8, 2018 5.0 Pros This is the great Unitrends backup solution, but it's just the software piece, which is a good thing. You can bring your own hardware and deploy it as a virtual machine in your datacenter. It can backup practically anything and has good support. Cons The only bad part really is the cost. Priced out of reach for a lot of the SMB market. Other than that it is a very good product. Review Source Response from Kaseya March 9, 2018 HI Marc. Glad you're happy working with UEB. We have a new product for SMBs called VM Backup Essentials (vBE) that would be a great fit for small businesses. RT Rik T. Server Manager Higher Education Used the software for: 2+ years ### "Unitrends Enterprise Backup" November 19, 2018 4.0 Backup and archiving of data and machines. Pros Consistent performance and very responsive customer support. Cons The easy interface went away when they went to v10.0. Review Source KH Kelly H. Sr. Design Engineer Design Used the software for: 1-2 years ### "Unitrends Backup" September 12, 2018 4.0 Pros Seamless background backup to device and to cloud. Excellent support. Cons Sometimes difficult to set up jobs without assistance. Review Source VR Verified Reviewer Sr Director Biotechnology Used the software for: 2+ years ### "simple to configure and get started" March 8, 2019 5.0 Very good experience as the vendor staff go overboard to ensure that we are comfortable operating the product and are just a phone call away. They call you almost once every day to follow up with you if there are any issues. Pros The simplicity involved in configuring the product and getting started is the best part. Backing up and restoring can't be simpler than this and has been really easy for us with this product. If one is looking for a simple back up solution at a very affordable price, this product is the one to go for. Cons Although, the solution is simple per-se, it takes a little bit of time to get used to the desktop interfaces in the product - there is a little bit of learning as with other similar products in terms of getting used to the steps. Also, at times, machines with bigger CPU's took much longer to back up than normal. Review Source BG Bernard G. IT Manager Government Relations Used the software for: 1-2 years ### "Unitrends Backup" October 16, 2023 5.0 Pros Disaster recovery and business continuity Cons Pricing would the only negative I would have. Review Source CC Chris C. IT Government Relations Used the software for: 2+ years ### "Love this backup product" September 7, 2017 5.0 Had to recover VM's to a certain point. Full system restore. Saved alot of lost data. Pros If you need your data backed up and retained, this product is great! Fully backs up VM with a full and incremental. Need to restore a VM back to a date in time, its flawless. Their support is great at helping regarding issues. If you just need a file recovered from 30 days ago, this product will get it! Cons VM backups only work on Vcenter. If you have the free version of VMware... they may or may not be able to run. I do not back up windows environment but it looked a bit .... tricky. Review Source Response from Kaseya September 12, 2017 thx Chris. We're glad you're happy with Unitrends Enterprise Backup. Blake G. IT/EDI Manager Publishing Used the software for: 1-2 years ### "Don’t even know it’s there" December 3, 2019 5.0 The company and it service is their one. Responsive and effortless. Pros Unitrends does a great job managing and automating our processes. Users in the office don’t even know it is there, the disruption to daily work is zero. Cons The cost is high but the reward for such a great product that enables your staff to continue to work without disruption leaves for a healthy bottom line after. Review Source GL Greg L. Sr Systems Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable, functional and easy" January 10, 2020 5.0 Needed to replace two old backup solutions, one that handled virtual, the other handled physical servers. Unitrends allowed us to consolidate our backups to one solution that has been supremely reliable Pros The reliability of the backups and how easy any issues have been to resolve. I also appreciate that the appliances are self-contained. No extra servers or overhead to worry about Cons Some issues do require contacting Unitrends support. Good part is that their support is the best I've experienced. Prompt responses and quick and easy resolutions Review Source VR Verified Reviewer Vice President Of Technology & Operations Used the software for: 1-2 years ### "Modern, Easy to Use Tools with Knowledgeable Vendor" April 10, 2018 5.0 Pros We moved from an on-premise tape-based backup service to Unitrends cloud-based service and it has been awesome. Cons It took quite a while to get all of the data backed up from our datacenter to their cloud. We looked at having them deliver a device to ship to them, but it was priced high. Review Source VR Verified Reviewer Manager - Information Technology (JLT Barbados) Insurance Used the software for: 1-2 years ### "Unitrends Backup Appliance 640" July 1, 2019 4.0 Pros I use the product in two locations and what I like the most is that it has very good reporting on what backups have been completed and the state of the backup. In addition, I love the seamless ability it gives to backup virtual machines. Moreover other features I love the most is the replica of VMs to be on standby if the primary VM target is offline or not available. Cons The least I like about the product is the lack of visibility as to when disk space is low. It should have an alert sent by email of a report of some kind as to the disk storage use. Review Source AJ Arjun J. Sr. Digital Marketer Information Technology and Services Used the software for: Less than 6 months ### "Effortless Backup and Secure Data Storage software." November 11, 2022 5.0 Pros I loved the backup scheduling and recovery about this software. It also provides secure data storage and encryption facility. Unitrends Backup also has backup log feature and alerts facility. Cons Still now I have not come accross any type of disadvantages of the software. Review Source ET Eric T. I.T. Supervisor Utilities Used the software for: 2+ years ### "We have used Unitrends for the past 3 years as our primary backup solution. It has been top notch. " February 9, 2018 5.0 The biggest benefit was a true all-in-one backup solution for our entire environment and the ability to archive backups as well. Pros Ease of administration is a huge advantage to using unitrends. It has ran with very few hiccups for the past three years and when there has been an issue their support was right on it to help us. Cons Would like to have a better option to restore exchange data besides kroll ontrack. Beyond that very little would be considered a con. Review Source Response from Kaseya February 12, 2018 Glad your happy Eric. I'll pass along your idea. MS Mayur S. Founder Information Technology and Services Used the software for: 6-12 months ### "Best data backup software" November 7, 2022 4.0 Pros It help me in preventing data loss and precise data backup of my firm. Cons Till now I am not found any disadvantages. Review Source Vince B. IT Supervisor Financial Services Used the software for: 2+ years ### "Software interface is simple to read and is very responsive. " February 7, 2018 5.0 Pros The interface on the software looks like it was well thought out. The software integrates with vsphere easily and backups/restores are easy to manage. Cons The main issue I can think of for the software is that the errors are not always informative. You have to contact support because the errors are sometimes ambiguous Review Source TB Tony B. Server Analyst Construction Used the software for: 2+ years ### "Review of Unitrends Backup Product" January 10, 2020 4.0 Overall, the product has been reliable. The one concern I have is, as we grow larger, will this product still fit our needs. Pros The product is easy to use and, backs up our vm environment as planned. Cons There are items lacking that would be nice to have. For instance, with vm's that are using the agent, there is not an easy way to restore it without creating a "bare metal" vm first. Review Source SS Steven S. Systems Administrator Financial Services Used the software for: 2+ years ### "Great Backup Product" November 19, 2018 5.0 We needed a solution for backing up our environment consisting of both physical and virtual assets. Unitrends has allowed us to manage both through a single management interface. Pros Flexibility of licensing models, ability to protect both physical and virtual systems. Cons I've had some intermittent issues with the agent software on physical machines. Review Source Similar Products Featured