--- title: "Unitrends Backup Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Unitrends Backup Software - reviews, pricing plans, popular comparisons to other Data Management products and more." source_url: "https://www.capterra.com/p/149362/Unitrends-Enterprise-Backup/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Unitrends Backup Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Unitrends Backup ## What is Unitrends Backup? Unitrends transforms enterprise backup into long-term data management that protects your business from downtime and data loss, eliminating wasted IT time. Efficiency in Unitrends backup appliances change data management, enabling you to meet backup & long-term retention requirements without sacrificing access to applications and data. With deduplication, optimized ingest, fast, low bandwidth replication; allowing customers to retain data on high performance local backup appliances indefinitely. ## What is Unitrends Backup used for? [Server Backup](https://www.capterra.com/server-backup-software/)[Backup](https://www.capterra.com/backup-software/)[Data Management](https://www.capterra.com/data-management-software/) Top alternative Featured Overall rating Based on 35 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $349 Per Feature, One Time Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Unitrends Backup?[Manage this product listing](https://www.g2.com/products/unitrends-backup-and-recovery/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Unitrends Backup 4.7 (35) VS. [4.8 (77)](https://www.capterra.com/p/154905/Veeam-Availability-Suite/reviews/) Starting Price $349 Per Feature, One Time Starting Price $428 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (35) Ease Of Use 4.6 (94) Value For Money 4.2 (31) Value For Money 4.6 (81) Customer Service 4.6 (32) Customer Service 4.5 (79) ## Unitrends Backup alternatives [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [OpenText Cloudally Backup for Microsoft 365](https://www.capterra.com/p/155742/CloudAlly/) [4.7 (94)](https://www.capterra.com/p/155742/CloudAlly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155742/CloudAlly/) [Vinchin Backup & Recovery](https://www.capterra.com/p/180134/Vinchin-Backup-Recovery/) [4.7 (192)](https://www.capterra.com/p/180134/Vinchin-Backup-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180134/Vinchin-Backup-Recovery/) Highest Rated [NAKIVO Backup & Replication](https://www.capterra.com/p/161328/NAKIVO/) [4.8 (467)](https://www.capterra.com/p/161328/NAKIVO/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161328/NAKIVO/) ## FAQs about Unitrends Backup Overview ### Which roles and teams benefit most from Unitrends Backup? Unitrends Backup is most used by system administrators, IT administrators, systems engineers, and network teams managing server protection and recovery. IT supervisors and managers use it to oversee backup operations, while technology directors and operations leaders monitor continuity, recovery readiness, and data protection across infrastructure. Answer based on 35 reviews Overview ### What company size and specific industries is Unitrends Backup built for? Unitrends Backup is designed for mid-sized to large enterprises, especially multi-functional IT teams, hybrid IT teams, and individual IT professionals. It also serves managed service providers, making it a fit for organizations that need backup support across varied IT environments and service models. Features and Usability ### What are the key features of Unitrends Backup? Unitrends Backup offers automatic backup and backup scheduling, plus backup and recovery tools such as bare-metal restore, incremental backup, differential backup, and VM backup. It also includes disaster recovery, cloud backup, data replication, archiving and retention, encryption, role-based permissions, alerts and notifications, reporting and analytics, and web access/restoration. Integrations ### Which third-party tools and platforms does Unitrends Backup integrate with? Unitrends Backup integrates with Google Cloud, Microsoft 365, Microsoft Azure, and Microsoft SharePoint. These catalog integrations cover cloud infrastructure and collaboration platforms, giving Unitrends Backup connections to major Microsoft and Google services without requiring additional third-party tools. Answer based on 3 reviews Getting Started and Support ### What training and onboarding options does Unitrends Backup offer? Unitrends Backup provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced viewing for teams setting up and learning the product. Answer based on 1 reviews Getting Started and Support ### What customer support options does Unitrends Backup offer? Unitrends Backup offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users report responsive customer support that helped resolve configuration issues through the helpdesk, with prompt assistance and practical guidance during restores and day-to-day use. Answer based on 2 reviews User interface ### How easy is Unitrends Backup to use? Unitrends Backup provides a single console for managing physical and virtual backups, and many administrators find setup, backup, and restore tasks straightforward. However, some IT teams find the newer interface less intuitive, with navigation, renamed options, licensing controls, and managing multiple appliances requiring extra familiarity. Answer based on 13 reviews ## Features AI summary Based on 1,869 Data Management reviews Capterra data shows that buyers of data management software rank the following features as their top priorities: - **Data Security** (**63%** of reviewers rated this feature as critical) - **Data Synchronization** (**52%**) - **Data Import/Export** (**46%**) Unitrends Backup supports **Data Synchronization**, which helps keep data consistent across systems and locations. However, it does not include **Data Security** or **Data Import/Export** among the top buyer priorities. Instead, it offers other important capabilities that reviewers also value, including **Access Controls/Permissions** (**46%**) and **Reporting/Analytics** (**43%**). These features help businesses manage user access, track backup activity, and monitor system performance, giving teams better visibility and control over their data operations. Backup Scheduling 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Schedule automatic backups by selecting the frequency of data backup jobs Encryption 5.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Convert data into a code for security VM Backup 4.3 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss Backup and Recovery 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create backups and provide methods to recover deleted/lost data Disaster Recovery 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Plan and implement business continuity measures in case of unforeseen events Secure Data Storage 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches Unitrends Backup 49 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Automatic Backup: Data is backed up automatically to prevent data loss - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Backup Log: Records the events that occur during a backup process - Backup Scheduling: Schedule automatic backups by selecting the frequency of data backup jobs - Bare-Metal Restore: Restore a physical server or computer to its original state (i.e., rebuild from scratch) for data recovery - Business Impact Analysis: Predicts the consequences of disruption to a business function. - Cloud Backup: Process of backing up of files and applications to cloud-based remote servers for protection of data - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Compression: Reduction in the number of bits needed to represent data - Continuous Backup: Backup of computer data automatically saving a copy of every change made to that data - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Management: Ability to handle large datasets - Data Migration: Move from one database to another, or upgrade the version of database software being used - Data Recovery: Ability to restore deleted, hidden, or lost data from an email server/system - Data Replication: Process of copying and storing data in more than one site or node - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Deduplication: Data compression technique for eliminating duplicate copies of repeating data - Differential Backup: Cumulative backup of all changes made since the last full backup - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Encryption: Convert data into a code for security - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Incident Management: Manage and track all disruptions and incidents - Incremental Backup: Copy only the new data that has been changed or created since the previous backup - Multiple Format Support: Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) - Policy Management: Create, manage, and track policies and procedures within an organization - Predictive Analytics: Predict future data based on historical data sets - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Sensitive Data Identification: Identify sensitive or personal information collected from users - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - VM Backup: Copying of data on a virtual machine (VM) in a VMware environment to prevent data loss - Web Access/Restoration: Web Access/Restoration - Whitelisting/Blacklisting: Control system access and/or deliverability for applications and email addresses --- Get Advice We can help you find the software with the features you need. Features 4.6 (35) 4.6 Based on 35 reviews ## Pricing Value for money 4.2 (31) Free Trial Free Version Basic $349.00 Per Feature,One Time Value for money 4.2 (31) 4.2 Based on 31 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Google Cloud](https://www.capterra.com/p/268690/Google-Cloud-Platform/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (32) 4.6 Based on 32 reviews ## User reviews Overall rating 4.7 Based on 35 reviews Filter by rating Counts reflect reviews available in this feed. 5(25) 4(9) 3(1) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Yuri M. IT Infrastructure Specialist Used the software for: Less than 1 year ### "Unitrends its a enterprise feature backup solution with ease of use and quick implementation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 16, 2020 We love the product because it give us less time to restore in case of the emergency and also the learning curve is quick. The reports are also very informative so we can know exactly what is happening with the backups and make sure we can restore in case we needed. Pros I like the fact that it integrates very easy with a vmware virtual enviroment. Before Unitrends we had other backup solution but it did not give us the flexibility that we needed. With Unitrends we can stablish different policies base on the criticallity of the application or important to the business. We have different enviroments and we don't have to use other products. The restore is fast and if you have a secondary site, you can have disaster recovery scenarios were within minutes you will have the service up and running. Cons Well, I think that there is not a but thing about the Unitrends software. Maybe when you are scaling the solution, you will have to keep growing with more appliance and I think it is not that good for a small company size Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mohammad A. Software Developer Used the software for: 1-3 years ### "Unitrends Backup is your safe solution to keep data safe." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 10, 2023 One of the great ways to keep data safe in a place or a cloud location with no limitation. Pros People at customer care know exactly how to help you. They are very talented, they know what is this about, you feel they are smiling while they are performing support and they save you a lot of time. Cons The interface needs a little improvement in relation to colors, design of objects; therefore it can be more user friendly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director Used the software for: 3-5 years ### "Very slow and very poor compression" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 15, 2021 As we only have a relatively small setup I used the free edition available through Spiceworks (now withdrawn). I had a problem initially getting it configured to use a NAS as the backup destination but despite it being a free edition their support resolved the issue and I was then able to use it reasonably reliably for several years. Occasionally it would simply stop backing up for no apparent reason but never emailed to say the backup failed; it just stopped working altogether so sometimes it took several days before we realised the daily backup emails had stopped and we could then go in and reset the Unitrends VM which brought it back to life. The upgrades were generally easy to do, just click an upgrade link and wait until it finished, however the last time I did this it completely corrupted the VM making it unbootable. We then installed the latest version from scratch but again hit the prblem of it not backing up to the NAS. Unfortunately this time their support were very unhelpful refusing to give any support or advice unless I paid for a ridiculously expensive annual support contract. That caused us to look at competing products and we settled on Nakivo which is MUCH faster to do the full and incremental backups as well as having vastly superior compression so we can keep more backup history. I've not found anything that I used on Unitrends that's not easier and quicker to do with Nakivo and I paid less than the annual support cost for Unitrends! No brainer :-) Pros I used Unitrends for several years and found it reasonably reliable after an initial problem with configuration that was solved by their helpdesk. It was quite easy to restore whole VMs or individual files using the virtual mount option. Cons An overly complicated interface that was not at all intuitive. It does not like backing up to NAS systems. Very poor support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Lee F. Network Systems Analyst Used the software for: 3-5 years ### "A Good Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 13, 2020 It is a solid offering at a much better price than some rather well-known alternatives. Service is superb. Pros I like the tie to my storage, and how easy it backs up and restores medium to small size vm's. Support has been great. Cons Oracle appears to be the red headed stepchild. No Oracle RAC support. It can struggle with large(7+TB) data sets, but then what doesn't? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kevin K. IT Administrator Used the software for: 3-5 years ### "Very reliable for our Backups" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2018 Consistent with our servers getting backed up and very reliable. Pros We used to have a different system and it seemed like it worked only half the time but now with the Unitrends Backup System I don't have to worry about losing data at our locations across the globe. Cons Going from the old legacy GUI to the new one it is definitely taking time to get used to it. They renamed a lot of things. Wouldn't have been so bad if I originally started with the new interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Senior Technical Support Used the software for: 3-5 years ### "Great software to backup your company data" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2018 Saved business from a ransomware and prevented a major disaster Pros Used with VmWare vcenter. Schedule, deploy, backup and protect systems every 15 minutes or however long you like. Cons Has to be used on licensed VMware. Cannot be used on free licensed. There have been some issues where unitrends cannot fix and have to call vmware to fix Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer System Administrator Used the software for: 3-5 years ### "Best backup I ever managed " 5.0 January 20, 2018 Pros Easy and intuitive to use, fast to set up and great customer support. Easy to manage, all you need is to check your email and make sure everything is green. Cons Expensive solution that needs to be properly sized, otherwise you will see yourself running out of space and looking for an upgrade. Make sure you know your environment and your data growth rate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andrew M. I.T. Director Used the software for: 3-5 years ### "The best backup solution we have had." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 16, 2017 A dependable, feature rich, cost effective backup solution. Pros Unitrends does an excellent job of backing up our servers. We are virtualized and only use Windows Server so I can't speak to it's function with Linux or other OS. Our school district is small and we currently have 8 virtual servers on the back of 3 physical servers. We have the Recovery-604. The deduplication works extremely well and we are able to retain backups for many months! We started using this new appliance after upgrading 4 months ago and we still are under 30% of its capacity. We have 4TB backup capacity and backup 650GB uncompressed data. It has a range of features and allows you to schedule backups and backup types. It also allows for restoration down to the file level. It backs up reliably and restores quickly. I have never had an issue with a restore in the last 4 years I have used Unitrends. The new device also allows for external archiving. Cons The price is a little high but the service and support is great so that more than makes up for it!!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Web Developer / Systems Administrator Used the software for: 1-3 years ### "Great BAckup Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 19, 2019 My company was in need of a new backup solution between our two sites and Unitrends was an easy transition to get everything backed up. Pros Managing my backups is super easy. From backing up new assets to doing a recovery it is very simple. Cons Some servers took a bit of configuring to get setup but the support at Unitrends was a great help to get it done right. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Senior Systems Engineer Used the software for: 3-5 years ### "UEB is great backup solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 9, 2018 Pros This is the great Unitrends backup solution, but it's just the software piece, which is a good thing. You can bring your own hardware and deploy it as a virtual machine in your datacenter. It can backup practically anything and has good support. Cons The only bad part really is the cost. Priced out of reach for a lot of the SMB market. Other than that it is a very good product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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