--- title: "Kangaroo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kangaroo Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/149363/Kangaroo-Rewards/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Kangaroo Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kangaroo ## What is Kangaroo? Maximize your sales and customer loyalty with Kangaroo. Kangaroo's robust loyalty rewards platform can be completely customized to engage customers via personalized offers and rewards, automated SMS text marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. Perfect for eCommerce, Brick & Mortar and Omnichannel businesses. ## What is Kangaroo used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Recognitions Shortlist Best ease of use Best value for money Overall rating Based on 267 user reviews Reviews sentiment Positive 99% Neutral 0% Negative 0% Starting price $79 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Customer Experience / 2025 Our "Best of" badge program showcases products with the highest ratings... - All-in-One Marketing Platform / 2026 - Appointment Scheduling / 2026 - Customer Engagement / 2026 - Customer Experience / 2026 - Referral / 2026 - Small Business eCommerce / 2026 - SMS Marketing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Small Business eCommerce / 2026 ## Kangaroo alternatives Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (569)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.8 (16)](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/reviews/) Starting price $1999.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/) ## FAQs about Kangaroo Overview ### What problems does Kangaroo solve? Kangaroo solves manual, disconnected loyalty management by automating point earning, reward redemption, tier programs, and targeted email or SMS campaigns. Retailers, e-commerce stores, cafés, clinics, and POS-based businesses use it to track customer activity, re-engage inactive shoppers, reduce staff data-entry errors, and encourage repeat purchases. Answer based on 127 reviews Overview ### Which roles and teams benefit most from Kangaroo? Kangaroo is most used by business owners, CEOs, presidents, and managing partners who oversee customer engagement and business growth. Marketing managers, coordinators, and digital specialists use it to run loyalty and promotional campaigns, while general and ecommerce managers track customer activity, support retention efforts, and manage day-to-day program performance. Answer based on 252 reviews Overview ### What company size and industries is Kangaroo built for? Kangaroo is a rewards platform for small businesses, with 95% of reviewers, and retail organizations, which account for 40%. It supports eCommerce, brick-and-mortar, omnichannel, multi-location, and enterprise businesses. Food and beverages represents 12% of reviewers, while health, wellness, and fitness represents 6%. Answer based on 261 reviews Features and Usability ### What are the key features of Kangaroo? Kangaroo includes loyalty program and rewards management features that support repeat-customer incentives, alongside a customer database for managing customer information and loyalty activity. Engagement tracking helps businesses monitor program use and repeat purchases, while SMS marketing supports customer messaging. POS and third-party integrations connect loyalty programs with systems such as Lightspeed POS and BigCommerce. Answer based on 42 reviews Pricing ### How much does it cost and what fees or limitations are included? Kangaroo starts at $79 per month for the Core plan, with a 30-day free trial. Plus costs 199 monthly and Elite costs 399 monthly. Core includes points, redemptions, basic integrations, and unlimited customers. Reviewers describe pricing as fair or affordable, though some small businesses find monthly fees and texting costs high. Answer based on 29 reviews Integrations ### Which third-party tools and platforms does Kangaroo integrate with? Kangaroo integrates with 10 third-party tools, including Shopify, Klaviyo, Lightspeed Retail, Mailchimp, Judge.me, BigCommerce, WooCommerce, and Gorgias. Its integrations cover ecommerce, point-of-sale, email marketing, customer support, and reviews, allowing loyalty programs and customer data to connect across retail and online sales channels. Answer based on 59 reviews Getting Started and Support ### How easy is it to onboard and train a team on Kangaroo? Kangaroo offers in-person and live online training, webinars, documentation, and videos. Reviewers report that business owners, managers, and frontline staff generally learn the app quickly with guided demonstrations and resources. Administrators may need more time for POS, website, and app integrations, while support provides ongoing setup help and tailored training. Answer based on 19 reviews Getting Started and Support ### What customer support options does Kangaroo offer, and how do users rate the experience? Kangaroo offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive, knowledgeable, and helpful during onboarding, setup, and issue resolution, with quick replies and follow-up. Some users report that certain knowledge base articles were outdated or that initial configuration required guided assistance. Answer based on 207 reviews Bugs and issues ### Does Kangaroo have bugs or technical issues? Kangaroo generally runs reliably for loyalty and marketing programs, while support resolves most issues quickly. Small business teams mention occasional glitches, dashboard freezing, duplicate customer accounts across online and in-store purchases, and point-transfer problems during POS changes. Some users also want better retry options and clearer self-service documentation. Answer based on 39 reviews ## Who uses Kangaroo? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Kangaroo supports all three features reviewers value most: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and reach large customer groups efficiently, allowing teams to manage campaigns more effectively and keep communication consistent. SMS Messaging 4.6 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Send messages via SMS Campaign Scheduling 4.8 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Set campaign schedules by selecting start, pause, and end dates Mass Texting 4.7 (25) 68.00% of 25 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Contact Database 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Scheduled Messaging 4.7 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Loyalty Program 4.9 (146) 84.25% of 146 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Kangaroo 118 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Awards Management: Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc. - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Campaign Segmentation: Group campaigns by project, client, or campaign for better management. - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Community Management: Enable students, customers or employees to engage with each other in a particular space online or offline - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contest Management: Organize and manage interactive contests or challenges - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Reward Programs: Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Marketers: For the intention to be used by marketing teams - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - Gamification: Games or game-like elements to track progress and reward accomplishments - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Incentive Management: Manages incentive programs such as profit sharing, stock awards, and individual bonus plans - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Member Portal: Online gateway through which members can access/update personal information - Membership Management: Database of members to track personal information of individuals and families - MMS: Sending/receiving messages with multimedia content like images, audio, or video over a cellular network - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Predictive Analytics: Predict future data based on historical data sets - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Rewards Program: Point or incentive based programs loyalty programs designed to increase customer engagement - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (266) 4.7 Based on 266 reviews ## Pricing Value for money 4.6 (252) Free Trial [View pricing plan details](https://www.capterra.com/p/149363/Kangaroo-Rewards/pricing/) Core $79.00 Flat Rate,Per Month It includes: - Earn Points - Points Redemption - Pay With Points - Dashboard Reporting - Unlimited Customers - Email / Chat Support - POS/Ecom Integration Plus $199.00 Flat Rate,Per Month It includes: - Convertible Coupons - Third Party Rewards - Gift Cards - Custom Offers - Referral Program - Dashboard Reporting - Contests & Giveaways - Survey Module - AI Powered Campaigns - Marketing Engine - POS/Ecom Integration - Multi Store / Location - Advanced Reporting - Spin To Win - Unlimited Customers - Email / Chat Support - Tier Based Rewards - A La Carte - Product Specific Redemption - Store Credit or Cashback - Pay With Points - Points Redemption - Earn Points Elite $399.00 Flat Rate,Per Month It includes: - Convertible Coupons - Third Party Rewards - Gift Cards - Custom Offers - Referral Program - Spin To Win - Contests & Giveaways - Survey Module - AI Powered Campaigns - Marketing Engine - POS/Ecom Integration - Multi Store / Location - Advanced Reporting - API Access - Custom Branded App - Pay With Points - Points Redemption - Earn Points - Tier Based Rewards - Email / Chat Support - Unlimited Customers - Dashboard Reporting - A La Carte - Product Specific Redemption - Store Credit or Cashback Value for money 4.6 (252) 4.6 Based on 252 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (262) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (262) 4.9 Based on 262 reviews ## User reviews Overall rating 4.9 Based on 267 reviews Filter by rating Counts reflect reviews available in this feed. 5(234) 4(31) 3(1) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful RE Reviewer General Manager Used the software for: 3-5 years ### "Outstanding Customer Support—Thanks Mario!" 5.0 November 5, 2026 Kangaroo allows our business to choose our own rewards and customize our marketing with our own brand. Other rewards programs have had less customization for rewards offerings and branding. Pros The customer support is great, our rep Mario T has been nothing but kind, patient and helpful! Cons My biggest complaint is the way it integrates with Lightspeed POS, the discounts are applied as payments rather than applying like a discount to the transaction. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Présidente et propriétaire Used the software for: 1-3 years ### "Super logiciel je le recommande" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 4, 2026 très bon logiciel, facile d'utilisation. Je le recommande totalement cela facilite le travail pour les clubs fidélités. Pros Le service de \[caché sensible contenu\]. La flexibilité du logiciel. Nous l'utilisons tous les jours et nous aimons beaucoup. Cons rien a dire de négatif, nous réussissons a effectuer tous les actions que nous avons besoin pour notre entreprise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Drift Away W. General Manager Used the software for: Less than 1 year ### "Good loyalty program product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 3, 2026 Overall we are happy with the product. We work with Kangaroo for 3 moths now and so far it has been good experience. Pros Relatively easy set up and maintenance. Very customizable. Support is great, always on time and helpful! Cons Wish tablet configuration interface to be more customizable to allow better set up of the buttons and description. Sometimes child tablet stops connecting and takes time before customer can see account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Specialist Used the software for: 1-3 years ### "Kangaroo - Best Rewards Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 2, 2026 10/10 - good features, great support team, super cross-functional. I am looking forward to learning more features and best practices with my kangaroo account. Pros Kangaroo is easy to navigate and makes managing our rewards program simple for both our team and our members. The support team has also been a huge help. They’re responsive and always willing to walk us through any questions! Cons Sometimes looking up customers can be a hassle, it takes you back to the first page instead of the page you found the customer on and takes time if you're rewarding points manually. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Director Used the software for: Less than 1 year ### "Excellent Loyalty Program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 30, 2026 Pros Their excellent follow up and service The marketing strategy and tools available The reporting system and dashboard Cons Everything has been great so far! The service is excellent, everything works perfectly, and I couldn’t be happier Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "Very informative Representatives " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 28, 2026 Our Kangaroo Rep is very attentive to all my questions & introduces me to new features that I did not know that Kangaroo had. Pros The support for Onboarding has been priceless. Even with the new Kangaroo updates our Kangaroo rep walks me through the new features. Cons There is not anything that I least like about Kangaroo. It has been a good experience overall. I am satisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Karis W. Manager Used the software for: Less than 1 year ### "Good experience overall" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 8, 2026 Pros The new platform is awesome, the ability to send offers and target to different audiences is fantastic, and we love the look of our app. Cons There are many limitations we were hoping could help us with this program. We still have needs that cannot be met with the current user interface (eg - hidden tiers but members can still access benefits) but are hoping these will come out in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Little wonders" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 7, 2026 So far, I have had an excellent experience with the Kangaroo Rewards program. The team has been very supportive, professional, and responsive throughout the entire process. From the initial setup to the ongoing support, everything has been smooth, organized, and easy to manage. Pros Portal is user friendly Account manager takes u step by step without overloading you by ideas and things to do Cons At this stage, I honestly don’t have anything specific that I liked the least about the Kangaroo Rewards program\\. I am still a relatively new user, so I feel it would be too early to provide meaningful negative feedback or identify areas that need improvement\\. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice administrator Used the software for: 1-3 years ### "great functionalities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 1, 2026 great. \[sensitive content hidden\] is always willing to help when I have questions and he is very knowledgable about the product. Pros Great support when i need it. Usually pretty easy to use and the ability to get creative with campaigns Cons limited ability to send the amount of sms messages I wish I was able to send and it is dificult to get customers to download the app for push credits Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Managing Partner Used the software for: Less than 1 year ### "A rewarding experience with Kangaroo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2026 We've been working with Kangaroo Rewards since March of 2026 and it's been a great experience. They built our own branded app for our loyalty program, and we were able to take our time and deploy it to our clients in a strategic manner. Our clients earn points, check in with a QR code at the front desk, and we can send them offers by email, text, and push - one offer went out to over 16,000 clients. The support is what really sets them apart. \[sensitive content hidden\] and his team answer fast, usually the same day, and they check in just to make sure everything is running right. Any time we hit a snag they jump on it. Highly recommend! Pros Functionality, versatility and support were outstanding. Their ability to provide us answers when we needed them was priceless. Cons Perhaps could have learned about our business model more thoroughly before we implemented the product. We are unique in our industry due to our seasonality and have been in business for 25 years. Translating some of this was a challenge on both vendor and client side. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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