# Kangaroo Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Kangaroo Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more.

Source: https://www.capterra.com/p/149363/Kangaroo-Rewards

---

# 

 Kangaroo Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Kangaroo

## What is Kangaroo?

Maximize your sales and customer loyalty with Kangaroo. Kangaroo's robust loyalty rewards platform can be completely customized to engage customers via personalized offers and rewards, automated SMS text marketing, digital gift cards, branded app, and custom omnichannel experience. Kangaroo offers in-depth reporting to monitor and adjust your program based on customer behavior and trends. Perfect for eCommerce, Brick & Mortar and Omnichannel businesses.

## What is Kangaroo used for?

[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 250 user reviews

Reviews sentiment

Positive

99%

Neutral

0%

Negative

0%

Starting price

$79

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Kangaroo alternatives

Highest Rated

[4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (467)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.3 (6,971)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.5 (1,470)](https://www.capterra.com/p/170673/SumUp-Air/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/)

## Who uses Kangaroo?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Loyalty Program

4.9 (138)

83.33% of 138 reviewers that rated this feature as important or highly important

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Rewards Management

4.8 (126)

81.75% of 126 reviewers that rated this feature as important or highly important

Strategize and implement rewards for returning customers, employees and other members

Customer Database

4.8 (80)

76.25% of 80 reviewers that rated this feature as important or highly important

A collection of customer information such as contact details, demographics, previous interactions, etc.

Engagement Tracking

4.7 (43)

93.02% of 43 reviewers that rated this feature as important or highly important

Tracks metrics that provide insight into how a user interacts with any interface or product

Customizable Branding

4.6 (40)

90.00% of 40 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Point of Sale (POS)

4.7 (38)

63.16% of 38 reviewers that rated this feature as important or highly important

Accept and process customer payments for products or services using hardware and software

Kangaroo 116 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatically create schedules based on business needs or employee availability and qualifications

Distribute awards to winners via prizes, coupons, giveaways, items, redemption codes, etc.

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Group campaigns by project, client, or campaign for better management.

Identify customers at risk of migration and activate strategies to retain them

Private online space that lets businesses securely share documents and provide information access to clients

Manage and track all internal and external communication conducted via calls, email, text, or chat

Enable students, customers or employees to engage with each other in a particular space online or offline

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Organize and manage interactive contests or challenges

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Record customer information, purchase history, and other notes

A report showing what actions customers perform

A collection of customer information such as contact details, demographics, previous interactions, etc.

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Tool to send questionnaires to customers to gauge feedback

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Create labels for products that contain required information such as colors, sizes, dates, etc.

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Graphical representation of data

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Send automated marketing emails based on user actions over a predetermined period

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Builds a system of recognition and rewards to encourage employee performance and link outcomes to business needs

Tracks metrics that provide insight into how a user interacts with any interface or product

Predefined actions automatically performed on the occurance of specific events

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

For the intention to be used by marketing teams

Caters to sales teams

Designed for small businesses

Games or game-like elements to track progress and reward accomplishments

Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus

Manages incentive programs such as profit sharing, stock awards, and individual bonus plans

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Manage loyalty cards that hold rewards and promotions to incentivize customers to return

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

Automate workflows and trigger campaigns based on customer actions

Send messages to multiple subscribers at the same time

Online gateway through which members can access/update personal information

Database of members to track personal information of individuals and families

Access software remotely via mobile devices

Electronic coupons delivered to a mobile device that can be exchanged for a discount

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and handle various international currencies

Manage and support multiple languages

Manage and support multiple locations

Manage multiple teams and operations from a central location

Identify, track, and respond to negative feedback

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Accept and process customer payments for products or services using hardware and software

Integrates with point of sale (POS) systems

Predict future data based on historical data sets

Design, communicate, and distribute incentives to perform a specific action

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Strategize and implement rewards for returning customers, employees and other members

Point or incentive based programs loyalty programs designed to increase customer engagement

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Send individual or bulk text messages at predetermined times

Group leads or contacts based on their specific characteristics

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Short phone numbers that used to opt-in to SMS campaigns

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Manage campaigns and track engagement for marketing efforts across social media channels

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Set up connections to third-party platforms to improve business processes

Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

An extended application or connector that enables users to perform additional services with their current set of tools

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (250)

4.7

Based on 250 reviews

## Pricing

Value for money

4.6 (236)

Free Trial

[View pricing plan details](https://www.capterra.com/p/149363/Kangaroo-Rewards/pricing/)

Core

$79.00

Flat Rate,Per Month

It includes:

-   Earn Points
-   Points Redemption
-   Pay With Points
-   Dashboard Reporting
-   Unlimited Customers
-   Email / Chat Support
-   POS/Ecom Integration

Plus

$199.00

Flat Rate,Per Month

It includes:

-   Earn Points
-   Points Redemption
-   Pay With Points
-   Dashboard Reporting
-   Unlimited Customers
-   Email / Chat Support
-   Tier Based Rewards
-   A La Carte
-   Product Specific Redemption
-   Store Credit or Cashback
-   Convertible Coupons
-   Third Party Rewards
-   Gift Cards
-   Custom Offers
-   Referral Program
-   Spin To Win
-   Contests & Giveaways
-   Survey Module
-   AI Powered Campaigns
-   Marketing Engine
-   POS/Ecom Integration
-   Multi Store / Location
-   Advanced Reporting

Elite

$399.00

Flat Rate,Per Month

It includes:

-   Earn Points
-   Points Redemption
-   Pay With Points
-   Dashboard Reporting
-   Unlimited Customers
-   Email / Chat Support
-   Tier Based Rewards
-   A La Carte
-   Product Specific Redemption
-   Store Credit or Cashback
-   Convertible Coupons
-   Third Party Rewards
-   Gift Cards
-   Custom Offers
-   Referral Program
-   Spin To Win
-   Contests & Giveaways
-   Survey Module
-   AI Powered Campaigns
-   Marketing Engine
-   POS/Ecom Integration
-   Multi Store / Location
-   Advanced Reporting
-   API Access
-   Custom Branded App

Value for money

4.6 (236)

4.6

Based on 236 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)[

WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[

Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[

Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[

Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[

BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (246)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (246)

4.9

Based on 246 reviews

## User reviews

Overall rating

4.9

Based on 250 reviews

Filter by rating

5(217)

4(31)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

LR

Lina R.

Creative Director - Owner

Retail

### "Excellent Service & Outstanding Support ⭐⭐⭐⭐⭐"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

3/10

April 14, 2026

Great experience overall. The platform is reliable and user-friendly, and the support makes a big difference.

Pros

Very easy to use, efficient, and saves a lot of time. The support team is amazing—\[sensitive content hidden\] was especially excellent, very helpful and responsive.

Cons

Honestly, I have not experienced any real downsides so far. Everything has been smooth, intuitive, and reliable from the start, with no issues worth mentioning.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DD

Dave D.

Owner

Music

### "Excellent onboarding and confident knowledgeable support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 8, 2026

Great before sale service to onboarding was smooth and error free. Scheduling install is just something a little unusual in a plug and play world but a time saver in the end.

Pros

Easy set up with assistance from \[sensitive content hidden\] takes all the guesswork out of the process. I feel like the support is designed to help you succeed

Cons

not a con but scheduling install is just something a little unusual in a plug and play world but a time saver in the end.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

manager

Food & Beverages

### "Great Costumer Service "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

March 25, 2026

Pros

Good for small business growth, offering various loyalty journeys and strong team support. I would definitely use this opportunity to thank our account manager, Mario, for always being there for us and providing great support.

Cons

One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing. In the meantime, the existing features still provide solid value.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SK

Sara K.

Head of Marketing Department

Health, Wellness and Fitness

### "A Rewarding Loyalty Program with Great Potential"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 24, 2026

Overall, my experience with Kangaroo has been very good. It’s a convenient and motivating loyalty program that adds extra value to everyday purchases.

Pros

I really like how Kangaroo makes earning and redeeming points simple and rewarding. The variety of partner brands is great, allowing me to collect points from different places and use them flexibly. The app is user-friendly ,and the rewards and offers feel valuable and relevant.

Cons

At this stage, I haven’t noticed any major drawbacks, everything has been running well. If you want, I can make it sound more casual, more formal, or more “customer-like” depending on the vibe you need

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Mariane K.

Ecommerce Executive

Retail

### "Valuable Experience at Kangaroo"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 11, 2026

My overall experience with Kangaroo was very positive. The platform is intuitive and easy to navigate, and it made completing tasks efficient and stress-free. I appreciated how user-friendly it is, and I found the overall experience smooth, reliable, and enjoyable.

Pros

I liked how comfortable and easy Kangaroo is to use. The platform is simple, clear, and very practical.

Cons

Honestly, there was nothing I particularly disliked about Kangaroo. The platform was easy to use, reliable, and very user-friendly. I didn’t encounter any major issues, and my overall experience was smooth and enjoyable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Alicia K.

Marketing Coordinator

Medical Practice

### "Great Partnership with Kangaroo"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2026

Our overall experience with Kangaroo has been excellent. The platform is user-friendly, reliable, and well-suited to our business needs. The program runs smoothly and has helped improve customer engagement. On top of that, the support team is very responsive and professional, making the collaboration easy and enjoyable.

Pros

We’ve had a great experience working with Kangaroo, and the loyalty program has been a strong asset for our business. It’s user-friendly, effective, and well-supported. A special thanks to \[sensitive content hidden\], who has been absolutely wonderful to work with—always helpful, responsive, and incredibly friendly. She consistently goes above and beyond to support us and make sure everything runs smoothly. It’s truly a pleasure collaborating with both \[sensitive content hidden\] and the Kangaroo team.

Cons

Honestly, there is very little to dislike. If anything, some features could be expanded further, but the team is always open to feedback and continuously improving the platform.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Nijad A.

Ceo

Apparel & Fashion

### "Great experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2026

A happiest move experience that help me with my business.Without any extra effort , thank you for \[sensitive content hidden\] a great customer service , giving me all the details and all the time needed

Pros

I just started from 3 months.I realise that they have an excellent customer service and Helpful people.Working on the success of our business

Cons

To be honest, I didn't face any problem till now.And since I have people to help me and solve all my problems , so everything is perfect

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EZ

Elias Z.

Owner

Food & Beverages

### "Kangaroo feedback "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 15, 2026

Satisfied nothing else to add I already mentioned their excellent work and time management I was reffered by the one and only \[sensitive content hidden\] 🙌🏻

Pros

Very professional, work efficient and professional specially charbel sabbagh who’s handling my account, perfect job very professional and follow up

Cons

I can’t find any everything was excellent, from meeting to building my account to handling requests and scheduling meeting

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

WS

Wadih S.

Pharmacist

Health, Wellness and Fitness

### "A must marketing tool!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 13, 2026

Pros

Professional team and great support. Helps you to have a list of leads and nurture them and also a great way for customer retention.

Cons

So far, waiting for WhatsApp integration since it will help a lot in my country due to higher response rate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NE

Nour E.

Owner manager

Retail

### "Simple and Effective Loyalty Solution"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 11, 2025

We love the flexibility to customise points and rewards. It has improved how we track customer activity, although we’d like to see quicker syncing between online and in-store purchases.

Pros

Kangaroo made it very easy to launch our loyalty programme. We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity.

Cons

Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/)

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