Who Uses This Software?

Our Loyalty platform is fit for any business in any size and any industry. Our clients range from single to stores to multi-store franchises in over 15 industry types around the globe.


Average Ratings

21 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Kangaroo Rewards
  • www.kangaroorewards.com
  • Founded 2013
  • Canada

About Kangaroo Rewards

Kangaroo Rewards is a Loyalty marketing platform that fosters customer engagement leading to increased retention and revenues for businesses. Kangaroo offers a very rich collection of powerful features at an affordable price that fits every budget, which makes it one of the most competitive solutions on the market today. New Businesses are able to create their loyalty program on Kangaroo Rewards in less than 2 minutes, and dressing it up to fit the look & feel of their brand.


Kangaroo Rewards Features

  • Corporate Memberships
  • CRM
  • Customer Activity Tracking
  • Discount Management
  • Gift Card System
  • Loyalty Card System
  • Member Portal
  • Membership Management
  • No-Card Loyalty System
  • Referral Tracking
  • Rewards Management

Kangaroo Rewards Reviews Recently Reviewed!


Great program; very receptive to customer suggestions; constantly updating; easy for staff to use!

Jan 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Very easy and intuitive for the staff to use at the sales counter.

- They are integrated with Lightspeed Retail.

- The development team is very receptive to suggestions and feedback.

- We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them!

- We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider

- The price is fair

Cons: - They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet.

- We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes)

- The user interface in the admin portal is slow(ish) to respond

- When updating points balances, there isn't a way to note the reason

Overall: We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

Vendor Response

by Kangaroo Rewards on January 18, 2018

Mitsuko, Thank you so much for your valuable feedback.
I'm glad to announce that based on your requests, these features were added to our core platform:

- Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...)

- We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount.

We are different because we action on our customers feedback and yours has been amazing!
Thank you!

So many features

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Number of features

Integrates with Lightspeed

Customer support is great

Cons: Tablet version is buggy

Wish it would allow you to edit offers when using them in marketing emails.

Overall: Kangaroo Rewards replaced several pieces of software for us. We were able to do away with email newsletter software and text message software, and we were able to update our paper rewards system. We saved a little money and a lot of monthly effort putting all of these things into one place. The biggest way we saved was removing the labor cost of maintaining our manual rewards card system.

Customers are loving redeeming things with their points. We can choose all manner of things for them to redeem, and they love the choices.

Vendor Response

by Kangaroo Rewards on September 19, 2018

Hi Sharni,
Thank you so much for your review and your feedback. the glitch you had experienced on the that specific version of tablet app is now fixed. thank you for reporting it and thank you for being an awesome customer!!

Kangaroo helped us in so many ways!

Sep 22, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ease of use for both Merchants and Customers.

Cons: Nothing to mention other than whatever we want to have, we just ask for it and they add it for everyone else to benefit from. they're amazing!

Overall: We don't use Adwords and Facebook ads anymore' We decided to use Kangaroo for marketing, loyalty and customer retention since this is the only thing that really worked for us. Kangaroo proved itself time and time again. We are actually Kangaroo fanatics :)

A must in your business

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customizable, professional brand, a lot of features

Cons: Price

Overall: I've been in business for more than 18 years and I've always wanted to have a loyalty program that worked for us. For a local business, it is really expensive to have your own software. Kangaroo gave us the chance to customize everything we wanted and more. Kangaroo is always updating and hearing us out on how to improve their software. Cannot say anything bad about the software. I'm proud to say that I believe in this concept of rewarding clients for their loyalty; Kangaroo is the professional way to do so.

No more stamp cards.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

Cons: I would say explaining the switch to customers was the hardest part however they got it pretty quick.

5 star service!

Oct 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy interface

Cons: sizing of graphics and images are limited

Overall: there are cheaper companies out there that have the same kind of service, but i think Kangaroo takes it a step fursther and helps the businesses grow by using social media to their advantage! i am very satisfied with their product!

Exceptional Personal Customer Service

Sep 13, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use at the point of sale.

Easy to adapt to my garden business.

Exceptional Customer Service, making the transition from system to theirs amazing.

Cons: That it cost more to link it to an app for specific business.

Overall: None. Team was always ready to help and very responsive. Quick and willing to help the customer one on one in integrating the Apps to our business needs.

The Right Tool for small businesses

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of operation

Options available in the setup.

Giftcard and alacarte option.

Pricing

Cons: None

Overall: Product with unlimited options, very customizable. Support team is very dedicated and works until solution is customised to your satisfaction. Price is reasonable. The best bang for your bucks

Recommendations to other buyers: Not really

Excellent Experience, I recommand

Dec 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customers love the system and it's very easy to use for everybody. We recommend Kangaroo Rewards to all the stores.

Kangaroo rewards

Jan 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Easy to use software. Our customer like the punch system, they know what and when they can get their reward.

Great concept that clients love

Dec 16, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: We installed Kangaroo at our Café situated on Fleury street.

All clients that use it are addicted to it and love the rewards that come with it.

It is a client way to show appreciation to all our loyal costumers!

Easy to use, great staff to help us out anytime we need to make promotions as well!

Love the team at Kangaroo,

highly recommend it.

All in one promo and rewards program!

Oct 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Kangooroo is an incredibly user friendly and versatile tool. I use it mainly for customer rewards and statistics using the client dashboard. Clients love it and I have noticed an increase in traffic since the program has been implemented.

Great system!

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This system is very user-friendly, most people join after receiving a very short explanation and are super happy. The team always work hard at improving and the system according to our needs and give USA great problem-solving service.

Very helpful team... Personally I am tech challenged so the help is great. Integration with POS gre

Jan 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Able to get assistance right away and they are willing to walk you through the steps. It is now integrated with my POS and I'm loving it even more.

Awesome Loyalty Program

Oct 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: As a small business owner, I love the ease of use. It really does build loyalty and also helps break the ice when meeting a customer for the first time.

Perfect fit for us!

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Quick and friendly service.

Easy for us, also our customer's.

Great add to our business.

Finally found a program that fits us.

Mascot plus inc

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Comments: It's was all a great service and tool to boost our sales. The features were nice and were very user-friendly.

Great app for small businesses

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: This app is easy to use and helped us stay competitive with an easy to use reward system for our customers.

Great Customer service

Dec 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Love the application it does everything I want and more for the right price. I highly recommended them.

Reward points

Dec 14, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Customer service is excellent. Questions answered right away. Friendly and convenient.

Great Business Tool

Dec 14, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it's easy to use .

Overall: It's a great tool to reward our clients. They are after all the most important part of any business.

Recommendations to other buyers: To tell the clients what the pin does when they receive it as soon as they sign up.