# Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kangaroo the right Customer Loyalty solution for you? Explore 250 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews --- Kangaroo 4.9 (250) [View alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Kangaroo Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KG Kai G InternHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts.“ October 16, 2025 Iris B managerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing.“ March 25, 2026 FA Fatima A Co founde rMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme.“ June 23, 2025 SC Stephie C Marketing ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.“ August 15, 2024 EZ Elias Z OwnerFood & Beverages, 11 - 50 employeesUsed the software for: Less than 6 months. “Very professional, work efficient and professional specially charbel sabbagh who’s handling my account, perfect job very professional and follow up“ January 15, 2026 EF Eric F OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online.“ June 5, 2025 NH Nour H Online Shop AdminRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com.“ October 22, 2025 KP Kait P General ManagerAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “It applies discounts as a payment which makes it difficult for us to provide in store promotions and limit the discounts being applied to one transaction.“ April 15, 2024 ## Showing most helpful reviews Showing 1-25 of 250 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle N. Owner Retail Used the software for: Less than 6 months ### "Great Product and People" August 11, 2025 5.0 I really enjoy working with our account rep, \[sensitive content hidden\] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers! Pros It's very user friendly, its modern and easy to use. I like the AI features that help you make your emails and subject lines better. I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success. Cons There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon! Alternatives considered [Marsello](https://www.capterra.com/p/152524/Goody/) Reason for choosing Kangaroo Better user experience, better prodcuts, it was slightly cheaper Review Source DH Donna H. Owner Apparel & Fashion Used the software for: 1-2 years ### "Blue Bay Lifestyle Co. x Kangaroo" September 5, 2025 5.0 Overall the experience has been great. It does 99% of the things we wanted it to do, and the other 1% is just quality of life things. Alex M. has been very helpful in fixing what few issues we've had! Pros The software is easy to understand and use. It integrates with our system easily and the process is intuitive through our POS. Cons Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features. Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up. This is just a small inconvenience though. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Loopy Loyalty](https://www.capterra.com/p/160859/Loopy-Loyalty/)[RICS Software](https://www.capterra.com/p/146415/RICS-Software/) Reason for choosing Kangaroo The pricing and integration with Lightspeed were the deciding factors for us. Review Source LR Lina R. Creative Director - Owner Retail Used the software for: Less than 6 months ### "Excellent Service & Outstanding Support ⭐⭐⭐⭐⭐" April 14, 2026 5.0 Great experience overall. The platform is reliable and user-friendly, and the support makes a big difference. Pros Very easy to use, efficient, and saves a lot of time. The support team is amazing—\[sensitive content hidden\] was especially excellent, very helpful and responsive. Cons Honestly, I have not experienced any real downsides so far. Everything has been smooth, intuitive, and reliable from the start, with no issues worth mentioning. Review Source tN tim N. president Retail Used the software for: 1-2 years ### "good product " December 22, 2019 3.0 fairly good prdouct Pros nice simple product to use ... nice to be able to provide customers with rewards ... Cons missing some features that another product had ... need to be able to let people know when they have a discount ... Review Source Response from Kangaroo Rewards January 7, 2020 Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo MK Mariane K. Ecommerce Executive Retail Used the software for: 6-12 months ### "Valuable Experience at Kangaroo" March 11, 2026 5.0 My overall experience with Kangaroo was very positive. The platform is intuitive and easy to navigate, and it made completing tasks efficient and stress-free. I appreciated how user-friendly it is, and I found the overall experience smooth, reliable, and enjoyable. Pros I liked how comfortable and easy Kangaroo is to use. The platform is simple, clear, and very practical. Cons Honestly, there was nothing I particularly disliked about Kangaroo. The platform was easy to use, reliable, and very user-friendly. I didn’t encounter any major issues, and my overall experience was smooth and enjoyable. Review Source EF Eric F. Owner Retail Used the software for: 1-2 years ### "Strong customer support" June 5, 2025 5.0 Pros Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with. Cons There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online. There team is quick to fix these issues as they arrive, but we'd love to see an update that eliminates this issue from occurring int he first place. Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) We needed a platform that could work both with our POS (Lightspeed) and ecomm (Shopify). Kangaroo offered that upgrade for us. Review Source SR Stevie R. Owner Retail Used the software for: 1-2 years ### "Great support, easy to use" August 4, 2025 5.0 Nothing but positive. There are not a lot of Reward programs the integrate with Lightspeed, and they do it very well and integrate well with BigCommerce. The functionality on BigCommerce is so much better and cleaner then the other apps we tested. Also, their support has been the best compared to any other app we use on our website. Pros The support team. They have been amazing, and do a fantastic job getting any issue we are having resolved quickly. It is usually a mistake we made, and they get it cleared up right away. It was so easy for us to get up and running. Super happy with its performance, and so easy to use. Cons I really don't have any negatives, super happy with the software. We haven't has any negative experiences. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Reason for choosing Kangaroo Did not integrate into our POS very well. Lacked features that we were looking for. Switched from [Marsello](https://www.capterra.com/p/152524/Goody/) They had a bug and were charging us for old customers, and could not give us a work around. This made the cost triple what it should have been. There several bugs, referrals never worked. Support was not good to work with. Review Source LM Lily M. COO Retail Used the software for: Less than 6 months ### "Excellent App & Outstanding Support from \[sensitive content hidden\]" September 25, 2025 5.0 Kangaroo has been an excellent addition to our business. The learning curve was smooth—easy to set up and customize, especially with the help of \[sensitive content hidden\], who has been incredible in walking us through every detail of our marketing strategy. Security has always felt reliable, and the platform gives great value for money with the rewards and loyalty features. Our customers love the rewards program, and the user interface is intuitive both for us as business owners and for our customers. Pros The seamless customer rewards system and the excellent support from \[sensitive content hidden\]. She makes sure everything is set up exactly the way we want and always goes above and beyond to help us strategize. Cons Honestly, nothing major to mention—any small questions we’ve had were quickly resolved thanks to the support team. We had a few issues with the in-store tablet in the very beginning, but all were resolved. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Our marketing and rewards were split among several different platfroms and we were able to consolidate with Kangaroo Review Source JM Jenny M. Owner Retail Used the software for: Less than 6 months ### "So far so good, excited to use it more" November 5, 2025 5.0 We are new to the system, but so far I am happy with it. I'm looking forward to using more of the features to see what drives sales best for us. Pros We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them. This eliminates a lot of user error on our end. The ability to target customers via text also seems very comprehensive and I'm looking forward to exploring that. The set up has been very easy and our rep \[sensitive content hidden\] has been extremely knowledgeable and helpful. Cons I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns. Switched from [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Five Stars / SumUp texting services was not working the way we wanted it to. Review Source SJ Stephanie J. Youth Pastor Religious Institutions Used the software for: Less than 6 months ### "Alex is amazing!" October 14, 2025 5.0 Pros My personal helper Alex! The app is straightforward but any questions I have Alex is on within the day! We use it for a rewards system for our students and so far they love it! Cons I wish it would lock out a student from earning more points if they've already signed in for that day Alternatives considered [Loyalty & Rewards](https://www.capterra.com/p/174213/Loyalty-Rewards/) Reason for choosing Kangaroo price was the most affordable for what I needed Review Source ML Max L. Marketing Director Retail Used the software for: Less than 6 months ### "The Sports Locker" January 10, 2025 5.0 Pros How helpful and kind the employees are to us, especially \[sensitive content hidden\] our rep Cons The color customization is somewhat limited Review Source NH Nour H. Online Shop Admin Retail Used the software for: Less than 6 months ### "Turning Complexity into Clarity: A Five-Star Partnership" October 22, 2025 5.0 ​Our overall experience with Kangaroo Rewards has been truly exceptional. ​The platform itself is fantastic, offering an incredible depth of features and customization options. It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com. However, with so many powerful tools available, it was initially difficult for us to decide exactly which strategy was the right one for our business model. ​Thankfully, the amazing support team stepped in. They were incredibly helpful and supportive in navigating the platform's extensive features. They patiently guided us through the options and helped configure even our most complex and difficult requests. The entire installation and strategy process was made smooth and stress-free thanks to their expertise and dedication. ​We are extremely satisfied with the results and the seamless launch of our loyalty program. Pros We were extremely impressed by two main things: the flexibility of the platform and the truly exceptional support we received from our account manager "\[sensitive content hidden\] ". ​Platform Flexibility and Features: The app allows for a deep level of customization on our specific needs for petshoplebanon.com. We loved the ability to create unique rewards and automate marketing campaigns to target different customer behaviors, which is critical for an e-commerce store like ours. ​Unbelievable Support \[sensitive content hidden\] : The app's best feature is having a five stars support agents available. We had some very complex, and frankly, difficult requests during the installation and configuration phase. But he was incredibly supportive and managed to find creative solutions and successfully implement every single one of our requirements. This level of personalized, problem-solving support is what makes this app a five-star solution for us. Cons We are entirely satisfied with the Kangaroo Rewards app and its performance on petshoplebanon.com. We have successfully installed and configured the platform to meet all of our complex requirements, and everything is currently running very smoothly. We do not have any disadvantages or negative feedback to report at this time. Review Source RH ROB H. president Retail Used the software for: 2+ years ### "5-Star Service" October 22, 2025 5.0 Been a customer for 7+years. Mario is very helpful with an outstanding response rate. Highly recommend this platform Pros Good platform to keep the customer engaged. Simple to use interface, great value for the investment. If you don't have a reward program as part of your marketing and retention strategy, then you will lose them to the competitor that does offer it. Cons As of now, there is no option in two-way communication. You can send messages, but can't receive any. Other than that, I have no complaints Review Source DK Dana K. Accountant Retail Used the software for: 2+ years ### "Excellent Service" April 24, 2025 5.0 My overall experience has been good. Excellent customer service which is important. They know the product they are selling. Pros \[sensitive content hidden\] was very easy to deal with, and answered all my questions. This program works well and would recommend it ! Cons I really do not have any cons to list at this time. The entire experience has been good for us and our business needs. Review Source MB Mike B. VP of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Support and Customization Experience" November 3, 2025 5.0 All team members at Kangaroo have been incredibly supportive throughout our experience. Whenever I reach out through email, they’re quick to offer a call instead, which shows real dedication. Their attention to detail and willingness to tailor the platform to our needs really stand out. Thank You! Pros Outstanding support team. responsive, patient, and genuinely committed to helping with the onboarding process. The platform includes several creative loyalty tools that our customers really appreciate. Cons We’re still fairly new to the system, so I haven’t come across any major drawbacks yet. So far, everything has been running smoothly without any issues. Review Source SH Sara H. Owner Retail Used the software for: Less than 6 months ### "Great Customer Service" October 22, 2025 5.0 It’s pretty amazing thanks for that . The whole team was supportive , provided guided steps into marketing , redemption points , realistic expectations & follow up. Pros What i really like is the Constant follow up , professional feedback & assistance . Every aspect was covered . Cons I haven’t encountered a situation that would be the case. I just need some time to launch my loyalty program. Review Source JK Joe K. Owner Restaurants Used the software for: Less than 6 months ### "Kangaroo Rewards High Recommend" August 12, 2025 5.0 Overall, very positive experience, the team was very efficient to ensure we go live on time and our customers are just as enthusiastic as we are. Pros Switching to Kangaroo was really easy, has the tier option which is important for our rollout and setting up the rewards was smooth. The team is responsive and the system is easy to use. Cons The only con is not being able to easily reward customers for posting/tagging us on social media, but it wasn't a deal breaker. Review Source JR Jessica R. Digital Marketing Specialist Import and Export Used the software for: Less than 6 months ### "Support Review" September 22, 2025 5.0 The Kangaroo Team support has been helpful. Special thanks to Theresa for her continuous follow-up and support. Pros The Kangaroo platform offers great flexibility for setting up rewards and loyalty features, which helps us engage with our customers more effectively. The support team is always responsive and professional, making it easy to resolve issues quickly. Theresa, in particular, has been outstanding with her continuous follow-up, clear explanations, and proactive support, which really added value to our experience. Cons Certain customizations cannot be changed. This can limit flexibility when trying to tailor the platform fully to our business needs. Review Source TC Tina C. Marketing Airlines/Aviation Used the software for: Less than 6 months ### "Great service, Great product" July 9, 2025 5.0 Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with. Pros Customer Service/offers various new possibilities and business opportunities/ reaching instantly all your customers Cons I like everything about Kangaroo. I just started, but I believe it perfectly fits my business. Looking forward to exploring more. Review Source DJ Denise J. Practice Manager Medical Practice Used the software for: 6-12 months ### "Practice Manager " May 7, 2025 5.0 Our patients & Team are so pleased that we switched over to Kangaroo. Pros Our Customer Support Rep. \[sensitive content hidden\] is very informative & helpful. He has always answered our questions in an extremely timely fashion. Cons Not having an accurate count of how many patients are active since the launch. Review Source MH Mike H. President Retail Used the software for: 6-12 months ### "Happy with Kangaroo!" April 15, 2025 5.0 Really appreciate the customer support both during set up and while creating promotions. I can do so many more promotions than any of my previous text marketing platforms. Pros Great pricing and really helpful support. Also as robust as you want to make it, I'm sure I'm only utilizing less than half of the things I could be with Kangaroo. Definitely glad we made the switch to the Roo! Cons Nothing really comes to mind, the change over experience has been almost seamless and whenever I have trouble figuring out how to do what I want, customer support is there to message in seconds and will jump on my screen if needed. Review Source TV Trey V. Owner Consumer Goods Used the software for: 2+ years ### "Great product and support for the price" March 4, 2025 5.0 Overall it has been great. The products do what I need them to. Pros The customer support is excellent and I love the integration with Lightspeed. Cons The email platform could use some work to make it a little easier to build emails. Review Source KB Kennedy B. CEO Restaurants Used the software for: Less than 6 months ### "\[sensitive content hidden\] Killed it" March 11, 2025 5.0 it was simply but \[sensitive content hidden\] was what got me to like it a lot Pros the help I got from \[sensitive content hidden\]. He amazing job helping me and showing me everything Cons the cost of it is high for what are offering Review Source MD Mélina D. Ecomm coordinator Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Outstanding Service and Super Responsive Support!" September 17, 2025 5.0 The service is outstanding — very responsive and always willing to go the extra mile to help. Truly impressed with how quickly they react and how dedicated they are to supporting their users. Pros The team is dedicated, supportive, and approachable, making every part of the experience smooth and reassuring. Cons We haven’t launched yet, so it’s hard to say... We can’t really point out any negatives at this stage. Review Source NE Noor E. Manager Food & Beverages Used the software for: Less than 6 months ### "Great Customer Service" March 24, 2025 5.0 Great one with good app set up and good customer service Pros Excellent customer service where we were guided through each step. In addition to that, excellent follow up Cons Maybe if they create a way where clients can track their points more efficiently Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.