--- title: "Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kangaroo the right Customer Loyalty solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/" page_type: "reviews" language: "en" --- Kangaroo 4.9 (255) [View alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Kangaroo Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KG Kai G InternHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts.“ October 16, 2025 Iris B managerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing.“ March 25, 2026 FA Fatima A Co founde rMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme.“ June 23, 2025 SC Stephie C Marketing ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.“ August 15, 2024 Mohamad A managerFurniture, 2 - 10 employeesUsed the software for: Less than 6 months. “The points system and rewards are simple to manage, and the integration works smoothly.“ July 2, 2026 EF Eric F OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online.“ June 5, 2025 Mohamad A managerFurniture, 2 - 10 employeesUsed the software for: Less than 6 months. “Highly recommended for any store looking to improve customer retention and repeat purchases.“ July 2, 2026 SF Scott F GMEntertainment, 11 - 50 employeesUsed the software for: 6-12 months. “the time difference is tough to work with in PST. “ July 21, 2026 ## Showing most helpful reviews Showing 1-25 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michel A. Senior IT Specialist Food & Beverages Used the software for: 1-2 years ### "Easy-to-Use Loyalty Platform with Great Features" June 30, 2026 5.0 Pros Kangaroo is easy to use, offers powerful loyalty and rewards features, and provides excellent value for the price. The customer support is responsive, and the platform helps improve customer engagement and retention. Cons Some advanced features require time to learn, and customization options could be more flexible. Occasionally, the reporting tools can be improved to provide more detailed insights. Switched from [IT Glue](https://www.capterra.com/p/170401/ITGlue/) For a best and advanced loyalty experience Review Source VR Verified Reviewer manager Furniture Used the software for: Less than 6 months ### "Excellent Loyalty Program for Shopify" July 2, 2026 5.0 Pros Kangaroo has been a great loyalty app for our Shopify store. It's easy to set up, looks professional, and gives customers a good reason to come back and shop again. The points system and rewards are simple to manage, and the integration works smoothly. The support team is also responsive and helpful whenever we need assistance. Highly recommended for any store looking to improve customer retention and repeat purchases. Cons Nothing major. The app works well overall. I would just appreciate more customization options and a few more advanced features in future updates. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) We switched because Kangaroo offers a simple and effective loyalty program that better fits our needs, while also helping us reduce the costs we were paying for Klaviyo. It has been easier to manage rewards and encourage repeat purchases. Review Source tN tim N. president Retail Used the software for: 1-2 years ### "good product " December 22, 2019 3.0 fairly good prdouct Pros nice simple product to use ... nice to be able to provide customers with rewards ... Cons missing some features that another product had ... need to be able to let people know when they have a discount ... Review Source Response from Kangaroo Rewards January 7, 2020 Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo SF Scott F. GM Entertainment Used the software for: 6-12 months ### "Theresa is Great!" July 21, 2026 5.0 it has been very well recieved by my guests and staff alike. I am using it for our loyatly program as it was designed. Pros They are easy to get a hold of and get assistance when needed. I would reccomend them to use their system Cons the time difference is tough to work with in PST. That is the only issue i have with them at this time. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) switched to lightspeed from Ez links. this integrates with lightspeed Review Source LM Lily M. COO Retail Used the software for: Less than 6 months ### "Excellent App & Outstanding Support from \[sensitive content hidden\]" September 25, 2025 5.0 Kangaroo has been an excellent addition to our business. The learning curve was smooth—easy to set up and customize, especially with the help of \[sensitive content hidden\], who has been incredible in walking us through every detail of our marketing strategy. Security has always felt reliable, and the platform gives great value for money with the rewards and loyalty features. Our customers love the rewards program, and the user interface is intuitive both for us as business owners and for our customers. Pros The seamless customer rewards system and the excellent support from \[sensitive content hidden\]. She makes sure everything is set up exactly the way we want and always goes above and beyond to help us strategize. Cons Honestly, nothing major to mention—any small questions we’ve had were quickly resolved thanks to the support team. We had a few issues with the in-store tablet in the very beginning, but all were resolved. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Our marketing and rewards were split among several different platfroms and we were able to consolidate with Kangaroo Review Source JM Jenny M. Owner Retail Used the software for: Less than 6 months ### "So far so good, excited to use it more" November 5, 2025 5.0 We are new to the system, but so far I am happy with it. I'm looking forward to using more of the features to see what drives sales best for us. Pros We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them. This eliminates a lot of user error on our end. The ability to target customers via text also seems very comprehensive and I'm looking forward to exploring that. The set up has been very easy and our rep \[sensitive content hidden\] has been extremely knowledgeable and helpful. Cons I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns. Switched from [SumUp](https://www.capterra.com/p/170673/SumUp-Air/) Five Stars / SumUp texting services was not working the way we wanted it to. Review Source Danielle N. Owner Retail Used the software for: Less than 6 months ### "Great Product and People" August 11, 2025 5.0 I really enjoy working with our account rep, \[sensitive content hidden\] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers! Pros It's very user friendly, its modern and easy to use. I like the AI features that help you make your emails and subject lines better. I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success. Cons There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon! Alternatives considered [Marsello](https://www.capterra.com/p/152524/Goody/) Reason for choosing Kangaroo Better user experience, better prodcuts, it was slightly cheaper Review Source SJ Stephanie J. Youth Pastor Religious Institutions Used the software for: Less than 6 months ### "Alex is amazing!" October 14, 2025 5.0 Pros My personal helper Alex! The app is straightforward but any questions I have Alex is on within the day! We use it for a rewards system for our students and so far they love it! Cons I wish it would lock out a student from earning more points if they've already signed in for that day Alternatives considered [Loyalty & Rewards](https://www.capterra.com/p/174213/Loyalty-Rewards/) Reason for choosing Kangaroo price was the most affordable for what I needed Review Source CC Chaza C. Owner Consumer Goods Used the software for: 6-12 months ### "genuine review " July 7, 2026 5.0 Working with Kangaroo has been a great experience. Their team is professional, knowledgeable, and incredibly supportive. They respond quickly, provide excellent customer service, and make the entire process simple and efficient. Highly recommended! Pros We’ve had an excellent experience working with Kangaroo. Their team is highly professional, responsive, and always willing to help whenever we need assistance. The platform is easy to use, Cons It would be great if Kangaroo also helped promote partner businesses through their social media channels. Featuring stores using their platform would create more exposure and strengthen the partnership Review Source MB Mohammed B. Manager Restaurants Used the software for: Less than 6 months ### "satisfied and recomend" July 6, 2026 5.0 Very professional Very organized Pros Amazing service, Amazing team, Amazing support, Cons nothing all good Review Source TC Tina C. Program coordinator Leisure, Travel & Tourism Used the software for: 6-12 months ### "Premium Loyalty, Exceptional Support" September 1, 2025 5.0 Pros Our experience with Kangaroo has been exceptional from the very beginning. The platform immediately stood out for its depth, versatility, and seamless ability to align with our brand through robust white-label features. More than just a rewards platform, Kangaroo offers a complete loyalty solution that has transformed how we connect with our customers and strengthen long-term relationships. What truly sets Kangaroo apart is the team behind the product. \[sensitive content hidden\] have been outstanding partners every step of the way. Their support, insight, and responsiveness consistently went above and beyond. They took the time to understand our objectives and collaborated with us closely to ensure the setup matched our vision perfectly. Their proactive, hands-on approach made the entire implementation process smooth and enjoyable. Cons So far, our experience with Kangaroo has been entirely positive, with no significant challenges or drawbacks to note. Every aspect of the platform, from setup and customization to daily use, has been intuitive, efficient, and user-friendly. The system operates smoothly, and the processes have been well-organized, making it easy for our team to navigate and manage. Overall, we’ve found the entire experience seamless and well-executed. Review Source RH ROB H. president Retail Used the software for: 2+ years ### "5-Star Service" October 22, 2025 5.0 Been a customer for 7+years. Mario is very helpful with an outstanding response rate. Highly recommend this platform Pros Good platform to keep the customer engaged. Simple to use interface, great value for the investment. If you don't have a reward program as part of your marketing and retention strategy, then you will lose them to the competitor that does offer it. Cons As of now, there is no option in two-way communication. You can send messages, but can't receive any. Other than that, I have no complaints Review Source TM Tammy M. director Retail Used the software for: 6-12 months ### "Excellent Customer Service \[sensitive content hidden\]" April 29, 2025 5.0 Excellent, easy to sign up and get started and no problems with the app. It is hard to find consistent great customer service with companies...but Kangaroo has had consistent customer service. Your not just a number, sign you up and forget about you, \[sensitive content hidden\] makes sure I am looked after. Pros Great product our customers love playing the "spin to win" to win discounts, extra bonus points or a $1 pre roll. The app is easy to set up and the customer service is fantastic with Kangaroo. My rep \[sensitive content hidden\] did zoom calls to get me set up and checks in regularly to make sure I am not experiencing any problems and answers any questions I have promptly. Cons Can't really think of anything other than I wish it was less money. Review Source MB Mike B. VP of Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent Support and Customization Experience" November 3, 2025 5.0 All team members at Kangaroo have been incredibly supportive throughout our experience. Whenever I reach out through email, they’re quick to offer a call instead, which shows real dedication. Their attention to detail and willingness to tailor the platform to our needs really stand out. Thank You! Pros Outstanding support team. responsive, patient, and genuinely committed to helping with the onboarding process. The platform includes several creative loyalty tools that our customers really appreciate. Cons We’re still fairly new to the system, so I haven’t come across any major drawbacks yet. So far, everything has been running smoothly without any issues. Review Source SH Sara H. Owner Retail Used the software for: Less than 6 months ### "Great Customer Service" October 22, 2025 5.0 It’s pretty amazing thanks for that . The whole team was supportive , provided guided steps into marketing , redemption points , realistic expectations & follow up. Pros What i really like is the Constant follow up , professional feedback & assistance . Every aspect was covered . Cons I haven’t encountered a situation that would be the case. I just need some time to launch my loyalty program. Review Source KG Kai G. Intern Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Reliable and Supportive Loyalty Platform for Growing Businesses" October 16, 2025 5.0 Our experience with Kangaroo has been excellent overall. The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts. The customer service we’ve received has been exceptional, making implementation much smoother. Pros The customer support is outstanding — Alex and the team are always quick to respond, helpful, and proactive in solving any issues. The system itself is user-friendly and integrates smoothly with our marketing and CRM operations. Cons It would be great if the customer registration page included both email and phone number fields by default, so businesses could more easily identify and manage clients across platforms. Review Source TM Tatiana M. Ecommerce manager Retail Used the software for: Less than 6 months ### "Smooth Setup and Excellent Results with Kangaroo" November 3, 2025 5.0 Our experience with Kangaroo has been excellent. The setup process and going live took minimal time, and the app has greatly contributed to growing our clientele. We look forward to seeing even more positive results in the future. Pros Very easy and quick to set up Smooth integration and user-friendly interface Helps increase customer engagement and retention Provides valuable customer insights and analytics Excellent customer support and onboarding experience Cons Our experience with Kangaroo Loyalty Program has been excellent, boosting client growth quickly and efficiently. Review Source JK Joe K. Owner Restaurants Used the software for: Less than 6 months ### "Kangaroo Rewards High Recommend" August 12, 2025 5.0 Overall, very positive experience, the team was very efficient to ensure we go live on time and our customers are just as enthusiastic as we are. Pros Switching to Kangaroo was really easy, has the tier option which is important for our rollout and setting up the rewards was smooth. The team is responsive and the system is easy to use. Cons The only con is not being able to easily reward customers for posting/tagging us on social media, but it wasn't a deal breaker. Review Source SC Souad C. Owner Design Used the software for: Less than 6 months ### "Best experience!" July 1, 2025 5.0 \[sensitive content hidden\] is the best and she helped with literally everything. There was never a time where I struggled and she wasn’t able to help! She’s great Pros The entire experience from start to finish was amazing! At first I was not entirely sure how everything is going to work out, but with \[sensitive content hidden\] help everything became so easy and she managed to help me create exactly what I want! Cons Nothing at all! My entire experience from start to actually launching the widget (and even after) was more than great! I have no complaints Review Source MM Matt M. Director Hospitality Used the software for: 6-12 months ### "Great app for bars! " April 25, 2025 5.0 Great platform for creating loyalty programmes for your customers, Theresa has been superb at helping us create our app. Pros Very easy to use platform, the customer service and onboarding are excellent. Theresa has been very helpful from start to finish! Cons So far it's been very good with not much to dislike. We had a few sign in issues with customers but they have all been worked out. Review Source MH Mike H. President Retail Used the software for: 6-12 months ### "Happy with Kangaroo!" April 15, 2025 5.0 Really appreciate the customer support both during set up and while creating promotions. I can do so many more promotions than any of my previous text marketing platforms. Pros Great pricing and really helpful support. Also as robust as you want to make it, I'm sure I'm only utilizing less than half of the things I could be with Kangaroo. Definitely glad we made the switch to the Roo! Cons Nothing really comes to mind, the change over experience has been almost seamless and whenever I have trouble figuring out how to do what I want, customer support is there to message in seconds and will jump on my screen if needed. Review Source MD Mélina D. Ecomm coordinator Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Outstanding Service and Super Responsive Support!" September 17, 2025 5.0 The service is outstanding — very responsive and always willing to go the extra mile to help. Truly impressed with how quickly they react and how dedicated they are to supporting their users. Pros The team is dedicated, supportive, and approachable, making every part of the experience smooth and reassuring. Cons We haven’t launched yet, so it’s hard to say... We can’t really point out any negatives at this stage. Review Source KB Kennedy B. CEO Restaurants Used the software for: Less than 6 months ### "\[sensitive content hidden\] Killed it" March 11, 2025 5.0 it was simply but \[sensitive content hidden\] was what got me to like it a lot Pros the help I got from \[sensitive content hidden\]. He amazing job helping me and showing me everything Cons the cost of it is high for what are offering Review Source DZ Don Z. Project and Implementation Manager Marketing and Advertising Used the software for: Less than 6 months ### "Reviewing Kangaroo" January 29, 2025 5.0 While our organization is new using Kangaroo, we have been very impressed with the responsiveness, availability and helpfulness of our Customer Support Rep. She is amazing! Pros We are very early in our engagement, so it is a bit difficult to fully know where this is going to land. However, we have been extremely impressed with the support/training we have received. Furthermore, the app seems to be very user friendly, so far. We are excited to initiate campaigns in the near future and are excited to partner with Kangaroo to help us reach our customers via the app. Cons I am not a programmer, so please take this comment with that in mind. From my perspective, I am thinking it could be helpful if there were some sort of "standard template" that guided you through the initial set-up to ensure you had all of the information in place to "burst onto the scene". It feels a bit like we have been starting in the middle, but I do have to acknowledge some of that is from our end, too. One suggestion - provide some documentation/FAQs so that I could look up steps or try answer questions on my own. Our rep is awesome and I know there are other contacts to reach, but a user guide would be very helpful, too. Review Source mJ mobina J. Assistant brand manager Food Production Used the software for: Less than 6 months ### "Kangaroo review " April 30, 2025 5.0 so far at the beginning of our kangaroo journey, it has been effective as there is always someone ready to provide us with any assistance we need at any time. special shoutout to \[sensitive content hidden\], for being very patient and kind in always assisting us. Pros the idea behind kangaroo is very nice, it is a great addition to a company's operations. Cons the kangaroo editors section to create emails is a bit hard to use, it faces technical issues often but overall not difficult to navigate. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.