--- title: "Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kangaroo the right Customer Loyalty solution for you? Explore 257 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/" page_type: "reviews" language: "en" --- Kangaroo 4.9 (257) [View alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 21st, 2026 # Reviews of Kangaroo Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KG Kai G InternHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts.“ October 16, 2025 Iris B managerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing.“ March 25, 2026 FA Fatima A Co founde rMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme.“ June 23, 2025 EF Eric F OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online.“ June 5, 2025 Mohamad A managerFurniture, 2 - 10 employeesUsed the software for: Less than 6 months. “The points system and rewards are simple to manage, and the integration works smoothly.“ July 2, 2026 SF Scott F GMEntertainment, 11 - 50 employeesUsed the software for: 6-12 months. “the time difference is tough to work with in PST. “ July 21, 2026 Mohamad A managerFurniture, 2 - 10 employeesUsed the software for: Less than 6 months. “Highly recommended for any store looking to improve customer retention and repeat purchases.“ July 2, 2026 KP Kait P General ManagerAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “It applies discounts as a payment which makes it difficult for us to provide in store promotions and limit the discounts being applied to one transaction.“ April 15, 2024 ## Showing most helpful reviews Showing 1-25 of 257 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle N. Owner Retail Used the software for: Less than 6 months ### "Great Product and People" August 11, 2025 5.0 I really enjoy working with our account rep, \[sensitive content hidden\] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers! Pros It's very user friendly, its modern and easy to use. I like the AI features that help you make your emails and subject lines better. I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success. Cons There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon! Alternatives considered [Marsello](https://www.capterra.com/p/152524/Goody/) Reason for choosing Kangaroo Better user experience, better prodcuts, it was slightly cheaper Review Source PH Paul H. E-Commerce Operations Manager Consumer Goods Used the software for: Less than 6 months ### "Great Program, Outstanding Support" August 27, 2026 5.0 Our experience with Kangaroo has been great. We wanted to implement a loyalty program for our customers and Kangaroo has given us that. \[sensitive content hidden\] have both been excellent to work with. They have been knowledgeable, responsive and very patient with all of our questions. They have taken the time to understand what we are trying to accomplish and have made the setup process much easier. We are excited to see the results! Pros Kangaroo gives us the flexibility we need to create a loyalty program that works for our business. The platform is easy to use and provides great value for the money. Cons So far, I haven’t found anything I dislike about Kangaroo. The platform and customer support have both exceeded our expectations. Alternatives considered [99minds](https://www.capterra.com/p/200991/99minds/)[Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Yotpo](https://www.capterra.com/p/144389/Yotpo/) Reason for choosing Kangaroo We chose Kangaroo because it allowed us to combine multiple websites into one shared loyalty program, which was a key feature for us. Review Source tN tim N. president Retail Used the software for: 1-2 years ### "good product " December 22, 2019 3.0 fairly good prdouct Pros nice simple product to use ... nice to be able to provide customers with rewards ... Cons missing some features that another product had ... need to be able to let people know when they have a discount ... Review Source Response from Kangaroo Rewards January 7, 2020 Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo VR Verified Reviewer manager Furniture Used the software for: Less than 6 months ### "Excellent Loyalty Program for Shopify" July 2, 2026 5.0 Pros Kangaroo has been a great loyalty app for our Shopify store. It's easy to set up, looks professional, and gives customers a good reason to come back and shop again. The points system and rewards are simple to manage, and the integration works smoothly. The support team is also responsive and helpful whenever we need assistance. Highly recommended for any store looking to improve customer retention and repeat purchases. Cons Nothing major. The app works well overall. I would just appreciate more customization options and a few more advanced features in future updates. Switched from [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) We switched because Kangaroo offers a simple and effective loyalty program that better fits our needs, while also helping us reduce the costs we were paying for Klaviyo. It has been easier to manage rewards and encourage repeat purchases. Review Source DH Donna H. Owner Apparel & Fashion Used the software for: 1-2 years ### "Blue Bay Lifestyle Co. x Kangaroo" September 5, 2025 5.0 Overall the experience has been great. It does 99% of the things we wanted it to do, and the other 1% is just quality of life things. Alex M. has been very helpful in fixing what few issues we've had! Pros The software is easy to understand and use. It integrates with our system easily and the process is intuitive through our POS. Cons Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features. Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up. This is just a small inconvenience though. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Loopy Loyalty](https://www.capterra.com/p/160859/Loopy-Loyalty/)[RICS Software](https://www.capterra.com/p/146415/RICS-Software/) Reason for choosing Kangaroo The pricing and integration with Lightspeed were the deciding factors for us. Review Source SF Scott F. GM Entertainment Used the software for: 6-12 months ### "Theresa is Great!" July 21, 2026 5.0 it has been very well recieved by my guests and staff alike. I am using it for our loyatly program as it was designed. Pros They are easy to get a hold of and get assistance when needed. I would reccomend them to use their system Cons the time difference is tough to work with in PST. That is the only issue i have with them at this time. Switched from [EZBIS](https://www.capterra.com/p/27270/EZBIS/) switched to lightspeed from Ez links. this integrates with lightspeed Review Source EF Eric F. Owner Retail Used the software for: 1-2 years ### "Strong customer support" June 5, 2025 5.0 Pros Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with. Cons There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online. There team is quick to fix these issues as they arrive, but we'd love to see an update that eliminates this issue from occurring int he first place. Switched from [Lightspeed](https://www.capterra.com/p/233553/Lightspeed/) We needed a platform that could work both with our POS (Lightspeed) and ecomm (Shopify). Kangaroo offered that upgrade for us. Review Source SR Stevie R. Owner Retail Used the software for: 1-2 years ### "Great support, easy to use" August 4, 2025 5.0 Nothing but positive. There are not a lot of Reward programs the integrate with Lightspeed, and they do it very well and integrate well with BigCommerce. The functionality on BigCommerce is so much better and cleaner then the other apps we tested. Also, their support has been the best compared to any other app we use on our website. Pros The support team. They have been amazing, and do a fantastic job getting any issue we are having resolved quickly. It is usually a mistake we made, and they get it cleared up right away. It was so easy for us to get up and running. Super happy with its performance, and so easy to use. Cons I really don't have any negatives, super happy with the software. We haven't has any negative experiences. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Reason for choosing Kangaroo Did not integrate into our POS very well. Lacked features that we were looking for. Switched from [Marsello](https://www.capterra.com/p/152524/Goody/) They had a bug and were charging us for old customers, and could not give us a work around. This made the cost triple what it should have been. There several bugs, referrals never worked. Support was not good to work with. Review Source JM Jenny M. Owner Retail Used the software for: Less than 6 months ### "So far so good, excited to use it more" November 5, 2025 5.0 We are new to the system, but so far I am happy with it. I'm looking forward to using more of the features to see what drives sales best for us. Pros We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them. This eliminates a lot of user error on our end. The ability to target customers via text also seems very comprehensive and I'm looking forward to exploring that. The set up has been very easy and our rep \[sensitive content hidden\] has been extremely knowledgeable and helpful. Cons I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns. Review Source OS Ola S. Owner Luxury Goods & Jewelry Used the software for: Less than 6 months ### "Highly recommended " August 10, 2026 5.0 It was satisfactorily and up to my standards. The team is highly supportive and quick to action. Highly recommended Pros The team was extremely supportive. They walked me through all the steps and were patient in the whole process. Cons Honestly, there is nothing that I didnt like, I had a very positive experience and I highly recommend them. Review Source LV Lotte V. Marketing Manager Consumer Services Used the software for: 6-12 months ### "Great Rewards Platform" April 1, 2025 5.0 No complaints. Good system and support team. Pros The team has been very responsive and provide good support. Cons Nothing so far. Most of our issues have been because of our own data issues. Switched from [Chatway Live Chat](https://www.capterra.com/p/203175/PAYD/) They are shutting down their rewards program. Review Source NH Nour H. Online Shop Admin Retail Used the software for: Less than 6 months ### "Turning Complexity into Clarity: A Five-Star Partnership" October 22, 2025 5.0 ​Our overall experience with Kangaroo Rewards has been truly exceptional. ​The platform itself is fantastic, offering an incredible depth of features and customization options. It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com. However, with so many powerful tools available, it was initially difficult for us to decide exactly which strategy was the right one for our business model. ​Thankfully, the amazing support team stepped in. They were incredibly helpful and supportive in navigating the platform's extensive features. They patiently guided us through the options and helped configure even our most complex and difficult requests. The entire installation and strategy process was made smooth and stress-free thanks to their expertise and dedication. ​We are extremely satisfied with the results and the seamless launch of our loyalty program. Pros We were extremely impressed by two main things: the flexibility of the platform and the truly exceptional support we received from our account manager "\[sensitive content hidden\] ". ​Platform Flexibility and Features: The app allows for a deep level of customization on our specific needs for petshoplebanon.com. We loved the ability to create unique rewards and automate marketing campaigns to target different customer behaviors, which is critical for an e-commerce store like ours. ​Unbelievable Support \[sensitive content hidden\] : The app's best feature is having a five stars support agents available. We had some very complex, and frankly, difficult requests during the installation and configuration phase. But he was incredibly supportive and managed to find creative solutions and successfully implement every single one of our requirements. This level of personalized, problem-solving support is what makes this app a five-star solution for us. Cons We are entirely satisfied with the Kangaroo Rewards app and its performance on petshoplebanon.com. We have successfully installed and configured the platform to meet all of our complex requirements, and everything is currently running very smoothly. We do not have any disadvantages or negative feedback to report at this time. Review Source RH ROB H. president Retail Used the software for: 2+ years ### "5-Star Service" October 22, 2025 5.0 Been a customer for 7+years. Mario is very helpful with an outstanding response rate. Highly recommend this platform Pros Good platform to keep the customer engaged. Simple to use interface, great value for the investment. If you don't have a reward program as part of your marketing and retention strategy, then you will lose them to the competitor that does offer it. Cons As of now, there is no option in two-way communication. You can send messages, but can't receive any. Other than that, I have no complaints Review Source AK Alicia K. Marketing Coordinator Medical Practice Used the software for: Less than 6 months ### "Great Partnership with Kangaroo" January 15, 2026 5.0 Our overall experience with Kangaroo has been excellent. The platform is user-friendly, reliable, and well-suited to our business needs. The program runs smoothly and has helped improve customer engagement. On top of that, the support team is very responsive and professional, making the collaboration easy and enjoyable. Pros We’ve had a great experience working with Kangaroo, and the loyalty program has been a strong asset for our business. It’s user-friendly, effective, and well-supported. A special thanks to \[sensitive content hidden\], who has been absolutely wonderful to work with—always helpful, responsive, and incredibly friendly. She consistently goes above and beyond to support us and make sure everything runs smoothly. It’s truly a pleasure collaborating with both \[sensitive content hidden\] and the Kangaroo team. Cons Honestly, there is very little to dislike. If anything, some features could be expanded further, but the team is always open to feedback and continuously improving the platform. Review Source JR Janice R. Admin Assistant Hospitality Used the software for: 6-12 months ### "Excellent Customer Service" March 24, 2025 5.0 A key factor for us is the way that Kangaroo integrates with Lightspeed. Other programs said that they had a work around (not really, really messy). If using Lightspeed, this it is crucial that there is a smooth integration. Kangaroo works well. Another factor, is that \[sensitive content hidden\] has coordinated training for people in different provinces. Pros Customer service is terrific. I am able to get the help I need, and \[sensitive content hidden\] is very patient with the many questions we have. The explanations are thorough and easy to follow. The program has a lot of features and is valuable for any business. It is a powerful way to engage with our customers. Cons I struggled a little bit when using my template. However, after the initial time, it has worked for me. I like that it also conects to Mailchimp and I imported a template from there, very helpful. Review Source EF Esperanza F. Manager Cosmetics Used the software for: 1-2 years ### "Easy and very great customer service" June 30, 2025 5.0 My overall experience has been excellent. Customer service was also very helpful when I had a question. I would definitely recommend it to others. Pros What I liked most abot Kangaroo is how easy it was to set everything up, even for someone who isn't very technical. The app is simple to use. Cons Thre isn't much I didn't like about Kangaroo, but if I had to mention something, it would be that for sending newsletter to customers, it's a shame that we can't upload GIFs to make the email a bit more dynamic. Hopefully, that will be added in the future. Review Source SH Sara H. Owner Retail Used the software for: Less than 6 months ### "Great Customer Service" October 22, 2025 5.0 It’s pretty amazing thanks for that . The whole team was supportive , provided guided steps into marketing , redemption points , realistic expectations & follow up. Pros What i really like is the Constant follow up , professional feedback & assistance . Every aspect was covered . Cons I haven’t encountered a situation that would be the case. I just need some time to launch my loyalty program. Review Source TM Tatiana M. Ecommerce manager Retail Used the software for: Less than 6 months ### "Smooth Setup and Excellent Results with Kangaroo" November 3, 2025 5.0 Our experience with Kangaroo has been excellent. The setup process and going live took minimal time, and the app has greatly contributed to growing our clientele. We look forward to seeing even more positive results in the future. Pros Very easy and quick to set up Smooth integration and user-friendly interface Helps increase customer engagement and retention Provides valuable customer insights and analytics Excellent customer support and onboarding experience Cons Our experience with Kangaroo Loyalty Program has been excellent, boosting client growth quickly and efficiently. Review Source KS Kavita S. Customer Experience Apparel & Fashion Used the software for: 6-12 months ### "Customer Experience" March 21, 2025 5.0 Our overall experience was great. Our \[sensitive content hidden\] has been consistently helpful, providing full support and making sure the integration between Kangaroo and our sales channels (Shopify and ERP) went smoothly. He has been very supportive and attentive throughout the entire process. We really appreciate his hard work and dedication. Pros Kangaroo connects online and offline sales channels at a shared dashboard to manage and run a loyalty program more conveniently. Cons The White Label App lacks customization options. It would be great if it could be designed to meet specific business requirements and align with the brand's theme. Review Source TC Tina C. Marketing Airlines/Aviation Used the software for: Less than 6 months ### "Great service, Great product" July 9, 2025 5.0 Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with. Pros Customer Service/offers various new possibilities and business opportunities/ reaching instantly all your customers Cons I like everything about Kangaroo. I just started, but I believe it perfectly fits my business. Looking forward to exploring more. Review Source FA Fatima A. Co founde r Medical Practice Used the software for: Less than 6 months ### "Great loyalty app " June 23, 2025 5.0 \[sensitive content hidden\] provided outstanding support—he was incredibly patient and helpful throughout. We’re really pleased with the level of care and assistance we received. Pros The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme. Cons It would be great to have more customisation options and the ability to add extra features that could truly enhance the client experience. Review Source YV Yamileth V. Manager Retail Used the software for: 6-12 months ### "\[sensitive content hidden\] is the best!" March 4, 2025 5.0 Overall, our experience has been pleasant. We are thankful for the team that has made our lives easier. Pros The customer service is our favorite part without a doubt! \[sensitive content hidden\] is the most helpful and patient team member in Kangaroo as well as every team member we have dealt with! They are all awesome! \[sensitive content hidden\] always listens to our needs and answers our questions in a timely and clear manner. He has been there to help us every step of the way. Cons From the time we began our journey through today, there is still not a con for us. Review Source MH Mike H. President Retail Used the software for: 6-12 months ### "Happy with Kangaroo!" April 15, 2025 5.0 Really appreciate the customer support both during set up and while creating promotions. I can do so many more promotions than any of my previous text marketing platforms. Pros Great pricing and really helpful support. Also as robust as you want to make it, I'm sure I'm only utilizing less than half of the things I could be with Kangaroo. Definitely glad we made the switch to the Roo! Cons Nothing really comes to mind, the change over experience has been almost seamless and whenever I have trouble figuring out how to do what I want, customer support is there to message in seconds and will jump on my screen if needed. Review Source ZM Zeina M. Admin Food Production Used the software for: Less than 6 months ### "Easy Application " August 4, 2025 5.0 Really appreciate the quick and clear follow-up. It made everything easy and smooth, special thanks 🙏 Pros Kangaroo is a well-designed app paired with a great rewards program that is simple and intuitive to use. Cons There are no significant concerns to report. Overall, the application functions effectively and satisfactorily fulfills our requirements for the loyalty program. Review Source TF Talal F. COURTS MANAGING PARTNER Sports Used the software for: Less than 6 months ### "We love Kangaroo" April 17, 2025 5.0 Pros Customer service and support is on point. Everyone has been very helpful and responsive. Moreover, Marketing has been taken to another level with kangaroo. Cons There isn't anything we don't like about Kangaroo yet. Everything has been beneficial and promising. 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