# Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kangaroo the right Customer Loyalty solution for you? Explore 250 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews --- Kangaroo 4.9 (250) [View alternatives](https://www.capterra.com/p/149363/Kangaroo-Rewards/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Kangaroo Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews KG Kai G InternHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts.“ October 16, 2025 Iris B managerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing.“ March 25, 2026 FA Fatima A Co founde rMedical Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme.“ June 23, 2025 EF Eric F OwnerRetail, 11 - 50 employeesUsed the software for: 1-2 years. “There are still some issues with Kangaroo when it comes to creating double accounts when a customer has shopped both in-store and online.“ June 5, 2025 MB Mike B VP of OperationsHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “All team members at Kangaroo have been incredibly supportive throughout our experience. Whenever I reach out through email, they’re quick to offer a call instead, which shows real dedication.“ November 3, 2025 SC Stephie C Marketing ManagerRetail, 11 - 50 employeesUsed the software for: More than 2 years. “Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.“ August 15, 2024 JA Jordan A OwnerRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “Segments to target specific customers that helps us reach our marketing goals each month“ May 5, 2025 KP Kait P General ManagerAlternative Medicine, 11 - 50 employeesUsed the software for: Less than 6 months. “It applies discounts as a payment which makes it difficult for us to provide in store promotions and limit the discounts being applied to one transaction.“ April 15, 2024 ## Showing most helpful reviews Showing 1-25 of 250 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle N. Owner Retail Used the software for: Less than 6 months ### "Great Product and People" August 11, 2025 5.0 I really enjoy working with our account rep, \[sensitive content hidden\] she is so helpful and makes working with Kangaroo very easy. There's also a lot of great options for cool reward programs for our customers! Pros It's very user friendly, its modern and easy to use. I like the AI features that help you make your emails and subject lines better. I really like our account manager because she is so helpful and I feel like always has our back and our best interest in mind for our business and overall success. Cons There are some integrations that don't completely connect with our point of sale system but hopefully more features will become more seamless soon! Alternatives considered [Marsello](https://www.capterra.com/p/152524/Goody/) Reason for choosing Kangaroo Better user experience, better prodcuts, it was slightly cheaper Review Source DH Donna H. Owner Apparel & Fashion Used the software for: 1-2 years ### "Blue Bay Lifestyle Co. x Kangaroo" September 5, 2025 5.0 Overall the experience has been great. It does 99% of the things we wanted it to do, and the other 1% is just quality of life things. Alex M. has been very helpful in fixing what few issues we've had! Pros The software is easy to understand and use. It integrates with our system easily and the process is intuitive through our POS. Cons Overall it works pretty well for what we need, but we do wish the Basic Plan came with a few more features. Additionally, sometimes, when logging into our account through Kangaroo, we have to wait for a second, reload the site, and log in again for it to pull up. This is just a small inconvenience though. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Loopy Loyalty](https://www.capterra.com/p/160859/Loopy-Loyalty/)[RICS Software](https://www.capterra.com/p/146415/RICS-Software/) Reason for choosing Kangaroo The pricing and integration with Lightspeed were the deciding factors for us. Review Source MK Mariane K. Ecommerce Executive Retail Used the software for: 6-12 months ### "Valuable Experience at Kangaroo" March 11, 2026 5.0 My overall experience with Kangaroo was very positive. The platform is intuitive and easy to navigate, and it made completing tasks efficient and stress-free. I appreciated how user-friendly it is, and I found the overall experience smooth, reliable, and enjoyable. Pros I liked how comfortable and easy Kangaroo is to use. The platform is simple, clear, and very practical. Cons Honestly, there was nothing I particularly disliked about Kangaroo. The platform was easy to use, reliable, and very user-friendly. I didn’t encounter any major issues, and my overall experience was smooth and enjoyable. Review Source tN tim N. president Retail Used the software for: 1-2 years ### "good product " December 22, 2019 3.0 fairly good prdouct Pros nice simple product to use ... nice to be able to provide customers with rewards ... Cons missing some features that another product had ... need to be able to let people know when they have a discount ... Review Source Response from Kangaroo Rewards January 7, 2020 Hello Tim, Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business. Best Regards, Team Kangaroo Nijad A. Ceo Apparel & Fashion Used the software for: Less than 6 months ### "Great experience" January 15, 2026 5.0 A happiest move experience that help me with my business.Without any extra effort , thank you for \[sensitive content hidden\] a great customer service , giving me all the details and all the time needed Pros I just started from 3 months.I realise that they have an excellent customer service and Helpful people.Working on the success of our business Cons To be honest, I didn't face any problem till now.And since I have people to help me and solve all my problems , so everything is perfect Review Source SR Stevie R. Owner Retail Used the software for: 1-2 years ### "Great support, easy to use" August 4, 2025 5.0 Nothing but positive. There are not a lot of Reward programs the integrate with Lightspeed, and they do it very well and integrate well with BigCommerce. The functionality on BigCommerce is so much better and cleaner then the other apps we tested. Also, their support has been the best compared to any other app we use on our website. Pros The support team. They have been amazing, and do a fantastic job getting any issue we are having resolved quickly. It is usually a mistake we made, and they get it cleared up right away. It was so easy for us to get up and running. Super happy with its performance, and so easy to use. Cons I really don't have any negatives, super happy with the software. We haven't has any negative experiences. Alternatives considered [Smile.io](https://www.capterra.com/p/169446/Smile-io/) Reason for choosing Kangaroo Did not integrate into our POS very well. Lacked features that we were looking for. Switched from [Marsello](https://www.capterra.com/p/152524/Goody/) They had a bug and were charging us for old customers, and could not give us a work around. This made the cost triple what it should have been. There several bugs, referrals never worked. Support was not good to work with. Review Source VR Verified Reviewer manager Food & Beverages Used the software for: 1-2 years ### "Great Costumer Service " March 25, 2026 5.0 Pros Good for small business growth, offering various loyalty journeys and strong team support. I would definitely use this opportunity to thank our account manager, Mario, for always being there for us and providing great support. Cons One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing. In the meantime, the existing features still provide solid value. Review Source LR Lina R. Creative Director - Owner Retail Used the software for: Less than 6 months ### "Excellent Service & Outstanding Support ⭐⭐⭐⭐⭐" April 14, 2026 5.0 Great experience overall. The platform is reliable and user-friendly, and the support makes a big difference. Pros Very easy to use, efficient, and saves a lot of time. The support team is amazing—\[sensitive content hidden\] was especially excellent, very helpful and responsive. Cons Honestly, I have not experienced any real downsides so far. Everything has been smooth, intuitive, and reliable from the start, with no issues worth mentioning. Review Source DD Dave D. Owner Music Used the software for: Less than 6 months ### "Excellent onboarding and confident knowledgeable support" April 8, 2026 5.0 Great before sale service to onboarding was smooth and error free. Scheduling install is just something a little unusual in a plug and play world but a time saver in the end. Pros Easy set up with assistance from \[sensitive content hidden\] takes all the guesswork out of the process. I feel like the support is designed to help you succeed Cons not a con but scheduling install is just something a little unusual in a plug and play world but a time saver in the end. Review Source SK Sara K. Head of Marketing Department Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Rewarding Loyalty Program with Great Potential" March 24, 2026 5.0 Overall, my experience with Kangaroo has been very good. It’s a convenient and motivating loyalty program that adds extra value to everyday purchases. Pros I really like how Kangaroo makes earning and redeeming points simple and rewarding. The variety of partner brands is great, allowing me to collect points from different places and use them flexibly. The app is user-friendly ,and the rewards and offers feel valuable and relevant. Cons At this stage, I haven’t noticed any major drawbacks, everything has been running well. If you want, I can make it sound more casual, more formal, or more “customer-like” depending on the vibe you need Review Source NK Nerice K. owner Retail Used the software for: Less than 6 months ### "Rewards Done Right!" November 25, 2024 5.0 I highly recommend Kangaroo because the product does what it says it will do with staff that provide excellent customer service. My customers are thrilled that they are now earning rewards and redeeming points! Pros Stellar customer service with Product Experts that genuinely want to see clients have success with the product. I appreciate the set-up guidance and suggestions as well as the on-going follow up. I also like that I can offer bonus rewards or other rewards tiers very easily. Cons I am hoping to see a more streamlined sign up process for our customers and staff as we have to complete data entry in the Kangaroo platform as well as in Lightspeed. I would also like to see an auto pop-up in Lightspeed when a customer has reached a reward rather than having to click a button to check status. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Kangaroo I needed a product that would track and offer rewards for both in-store and online sales. Review Source LV Lotte V. Marketing Manager Consumer Services Used the software for: 6-12 months ### "Great Rewards Platform" April 1, 2025 5.0 No complaints. Good system and support team. Pros The team has been very responsive and provide good support. Cons Nothing so far. Most of our issues have been because of our own data issues. Switched from [PAYD](https://www.capterra.com/p/203175/PAYD/) They are shutting down their rewards program. Review Source ML Max L. Marketing Director Retail Used the software for: Less than 6 months ### "The Sports Locker" January 10, 2025 5.0 Pros How helpful and kind the employees are to us, especially \[sensitive content hidden\] our rep Cons The color customization is somewhat limited Review Source NH Nour H. Online Shop Admin Retail Used the software for: Less than 6 months ### "Turning Complexity into Clarity: A Five-Star Partnership" October 22, 2025 5.0 ​Our overall experience with Kangaroo Rewards has been truly exceptional. ​The platform itself is fantastic, offering an incredible depth of features and customization options. It allows for a huge probability of strategies, which is exactly what we needed for petshoplebanon.com. However, with so many powerful tools available, it was initially difficult for us to decide exactly which strategy was the right one for our business model. ​Thankfully, the amazing support team stepped in. They were incredibly helpful and supportive in navigating the platform's extensive features. They patiently guided us through the options and helped configure even our most complex and difficult requests. The entire installation and strategy process was made smooth and stress-free thanks to their expertise and dedication. ​We are extremely satisfied with the results and the seamless launch of our loyalty program. Pros We were extremely impressed by two main things: the flexibility of the platform and the truly exceptional support we received from our account manager "\[sensitive content hidden\] ". ​Platform Flexibility and Features: The app allows for a deep level of customization on our specific needs for petshoplebanon.com. We loved the ability to create unique rewards and automate marketing campaigns to target different customer behaviors, which is critical for an e-commerce store like ours. ​Unbelievable Support \[sensitive content hidden\] : The app's best feature is having a five stars support agents available. We had some very complex, and frankly, difficult requests during the installation and configuration phase. But he was incredibly supportive and managed to find creative solutions and successfully implement every single one of our requirements. This level of personalized, problem-solving support is what makes this app a five-star solution for us. Cons We are entirely satisfied with the Kangaroo Rewards app and its performance on petshoplebanon.com. We have successfully installed and configured the platform to meet all of our complex requirements, and everything is currently running very smoothly. We do not have any disadvantages or negative feedback to report at this time. Review Source TM Tammy M. director Retail Used the software for: 6-12 months ### "Excellent Customer Service \[sensitive content hidden\]" April 29, 2025 5.0 Excellent, easy to sign up and get started and no problems with the app. It is hard to find consistent great customer service with companies...but Kangaroo has had consistent customer service. Your not just a number, sign you up and forget about you, \[sensitive content hidden\] makes sure I am looked after. Pros Great product our customers love playing the "spin to win" to win discounts, extra bonus points or a $1 pre roll. The app is easy to set up and the customer service is fantastic with Kangaroo. My rep \[sensitive content hidden\] did zoom calls to get me set up and checks in regularly to make sure I am not experiencing any problems and answers any questions I have promptly. Cons Can't really think of anything other than I wish it was less money. Review Source DK Dana K. Accountant Retail Used the software for: 2+ years ### "Excellent Service" April 24, 2025 5.0 My overall experience has been good. Excellent customer service which is important. They know the product they are selling. Pros \[sensitive content hidden\] was very easy to deal with, and answered all my questions. This program works well and would recommend it ! Cons I really do not have any cons to list at this time. The entire experience has been good for us and our business needs. Review Source DT David T. Owner Retail Used the software for: 2+ years ### "Best Loyalty Program hands down!" October 16, 2024 5.0 I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools. Pros Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes. Cons There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution. Review Source YV Yamileth V. Manager Retail Used the software for: 6-12 months ### "\[sensitive content hidden\] is the best!" March 4, 2025 5.0 Overall, our experience has been pleasant. We are thankful for the team that has made our lives easier. Pros The customer service is our favorite part without a doubt! \[sensitive content hidden\] is the most helpful and patient team member in Kangaroo as well as every team member we have dealt with! They are all awesome! \[sensitive content hidden\] always listens to our needs and answers our questions in a timely and clear manner. He has been there to help us every step of the way. Cons From the time we began our journey through today, there is still not a con for us. Review Source DJ Denise J. Practice Manager Medical Practice Used the software for: 6-12 months ### "Practice Manager " May 7, 2025 5.0 Our patients & Team are so pleased that we switched over to Kangaroo. Pros Our Customer Support Rep. \[sensitive content hidden\] is very informative & helpful. He has always answered our questions in an extremely timely fashion. Cons Not having an accurate count of how many patients are active since the launch. Review Source MH Mike H. President Retail Used the software for: 6-12 months ### "Happy with Kangaroo!" April 15, 2025 5.0 Really appreciate the customer support both during set up and while creating promotions. I can do so many more promotions than any of my previous text marketing platforms. Pros Great pricing and really helpful support. Also as robust as you want to make it, I'm sure I'm only utilizing less than half of the things I could be with Kangaroo. Definitely glad we made the switch to the Roo! Cons Nothing really comes to mind, the change over experience has been almost seamless and whenever I have trouble figuring out how to do what I want, customer support is there to message in seconds and will jump on my screen if needed. Review Source FA Fatima A. Co founde r Medical Practice Used the software for: Less than 6 months ### "Great loyalty app " June 23, 2025 5.0 \[sensitive content hidden\] provided outstanding support—he was incredibly patient and helpful throughout. We’re really pleased with the level of care and assistance we received. Pros The opportunity to have our own white-label app allows us to deliver a more personalised and branded experience for our loyalty programme. Cons It would be great to have more customisation options and the ability to add extra features that could truly enhance the client experience. Review Source NE Nour E. Owner manager Retail Used the software for: Less than 6 months ### "Simple and Effective Loyalty Solution" December 11, 2025 5.0 We love the flexibility to customise points and rewards. It has improved how we track customer activity, although we’d like to see quicker syncing between online and in-store purchases. Pros Kangaroo made it very easy to launch our loyalty programme. We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity. Cons Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up. Review Source AT Amanda T. Marketing Coordinator Cosmetics Used the software for: 2+ years ### "A Loyalty Program That Fits Our Needs" October 18, 2024 5.0 Our experience with Kangaroo Rewards has been overwhelmingly positive. It has added real value to our cosmetic dermatology clinic, making client engagement and loyalty management more efficient. The customer support is responsive, and the platform has consistently met our needs. We highly recommend it to any business looking for a comprehensive and reliable loyalty program. Pros Kangaroo Rewards makes it incredibly easy to manage our clients' loyalty points, handle points redemption and rewards seamlessly. The platform is very user-friendly, and our clients love the rewards system. It has been a great way to strengthen client relationships and encourage repeat visits. Cons Overall, the platform is excellent, but we feel there’s room for improvement in a few areas. More customization options for reporting would allow us to better analyze customer trends. Additionally, navigating the system to find specific information or resolve minor issues can sometimes be a bit cumbersome, though their responsive customer support quickly resolves any concerns. We’d also love to see more flexibility in customizing the website widget interface plugin to better align with our clinic’s branding. Review Source DZ Don Z. Project and Implementation Manager Marketing and Advertising Used the software for: Less than 6 months ### "Reviewing Kangaroo" January 29, 2025 5.0 While our organization is new using Kangaroo, we have been very impressed with the responsiveness, availability and helpfulness of our Customer Support Rep. She is amazing! Pros We are very early in our engagement, so it is a bit difficult to fully know where this is going to land. However, we have been extremely impressed with the support/training we have received. Furthermore, the app seems to be very user friendly, so far. We are excited to initiate campaigns in the near future and are excited to partner with Kangaroo to help us reach our customers via the app. Cons I am not a programmer, so please take this comment with that in mind. From my perspective, I am thinking it could be helpful if there were some sort of "standard template" that guided you through the initial set-up to ensure you had all of the information in place to "burst onto the scene". It feels a bit like we have been starting in the middle, but I do have to acknowledge some of that is from our end, too. One suggestion - provide some documentation/FAQs so that I could look up steps or try answer questions on my own. Our rep is awesome and I know there are other contacts to reach, but a user guide would be very helpful, too. Review Source TF Talal F. COURTS MANAGING PARTNER Sports Used the software for: Less than 6 months ### "We love Kangaroo" April 17, 2025 5.0 Pros Customer service and support is on point. Everyone has been very helpful and responsive. Moreover, Marketing has been taken to another level with kangaroo. Cons There isn't anything we don't like about Kangaroo yet. Everything has been beneficial and promising. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.