# Page 2 | Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Kangaroo the right Customer Loyalty solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews

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Kangaroo

4.9 (248)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 2 - Reviews of Kangaroo

## Showing most helpful reviews

Showing 26-50 of 248 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TC

Tina C.  
Program coordinator  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Premium Loyalty, Exceptional Support"

September 1, 2025

5.0

Pros

Our experience with Kangaroo has been exceptional from the very beginning. The platform immediately stood out for its depth, versatility, and seamless ability to align with our brand through robust white-label features. More than just a rewards platform, Kangaroo offers a complete loyalty solution that has transformed how we connect with our customers and strengthen long-term relationships. What truly sets Kangaroo apart is the team behind the product. \[sensitive content hidden\] have been outstanding partners every step of the way. Their support, insight, and responsiveness consistently went above and beyond. They took the time to understand our objectives and collaborated with us closely to ensure the setup matched our vision perfectly. Their proactive, hands-on approach made the entire implementation process smooth and enjoyable.

Cons

So far, our experience with Kangaroo has been entirely positive, with no significant challenges or drawbacks to note. Every aspect of the platform, from setup and customization to daily use, has been intuitive, efficient, and user-friendly. The system operates smoothly, and the processes have been well-organized, making it easy for our team to navigate and manage. Overall, we’ve found the entire experience seamless and well-executed.

Review Source

AR

Ahmad R.  
Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Exceptional Support & Flexibility.. Thanks to \[sensitive content hidden\] and Kangaroo!"

July 11, 2025

5.0

It was a truly excellent experience working with the Kangaroo team, especially \[sensitive content hidden\]. He was always available, understanding of our needs, and quick to respond. The platform helped us manage our operations efficiently, and any time we had a question or concern, \[sensitive content hidden\] went the extra mile to make sure it was resolved quickly and professionally. I would highly recommend Kangaroo to anyone looking for a reliable and flexible solution.

Pros

\[sensitive content hidden\] services and flexibility! His professionalism, attention to detail, and fast response time made working with Kangaroo a real pleasure. The platform itself is intuitive and packed with features, but \[sensitive content hidden\] support took the experience to a whole new level. He always found a solution for every request

Cons

While the overall experience was great, sometimes the dashboard layout felt slightly overwhelming at first glance. It took a bit of time to get used to where everything was. A short tutorial or onboarding guide might help new users get started faster. Other than that, the experience was smooth and professional.

Review Source

Carlos C.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "A Premium Loyalty Solution with Outstanding Support"

June 9, 2025

5.0

Our overall experience with Kangaroo has been nothing short of outstanding. From day one, the platform impressed us with its depth, flexibility, and ability to fully adapt to our brand’s identity through its white-label capabilities. It’s not just a rewards platform—it’s a comprehensive, full-service loyalty solution that has helped us elevate the way we engage with our customers and build lasting relationships. What truly makes Kangaroo stand out is the people behind it. \[sensitive content hidden\] have been incredible partners throughout the entire process. Their support, guidance, and responsiveness have exceeded our expectations. They took the time to understand our goals and worked closely with us to ensure everything was set up exactly how we envisioned it. Their hands-on approach and dedication made the implementation process seamless and enjoyable. Although the platform may come at a slightly higher cost compared to others, the value it brings—in terms of functionality, customer experience, and team support—more than justifies the investment. We genuinely feel like we have a partner in Kangaroo, not just a service provider. We highly recommend it to any business looking to create a world-class loyalty program backed by exceptional service and a top-tier team.

Pros

Kangaroo is a comprehensive white-label rewards platform that truly delivers on being a full-service solution. The support from their team is outstanding—\[sensitive content hidden\], in particular, provided exceptional service throughout the process.

Cons

The platform can be a bit on the expensive side compared to other options, but the value and level of service provided help justify the investment.

Review Source

EG

Erin G.  
Marketing Specialist  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Would Recommend"

February 19, 2025

5.0

Overall, my experience with Kangaroo has been positive. It has allowed me to accomplish my basic goals, and there has been a solution -- or work-around solution -- to every problem I've had thus far. That said, some additional features and improvements could really take it to the next level. The customer service aspect is already at peak performance!

Pros

The Kangaroo platform makes it easy to set up and edit loyalty rewards aspects, such as offers, redemptions, points structure, and more. The reporting that's available is also very useful. Above all else, our Kangaroo contact,\[sensitive content hidden\], has been phenomenal with quick replies and accurate solutions.

Cons

I wish Kangaroo had inventory management and redemption customizations. For example, the ability for customers to select a t-shirt size and/or color, instead of having a separate product for each variation. There are other small things that could be improved as well, such as (1) adding the option to clear customer points after a certain timeframe, e.g. a year after they acquired said points, (2) showing US zip codes in customer addresses, and (3) the ability to re-order active offers.

Alternatives considered

[Yotpo](https://www.capterra.com/p/144389/Yotpo/)[Voucherify](https://www.capterra.com/p/152431/Voucherify/)

Reason for choosing Kangaroo

API-friendly, provides unique customer IDs and trigger points, tiered format, ability to pull in offers in one centralized location instead of multiple hosts

Review Source

JR

Janice R.  
Admin Assistant  
Hospitality  
Used the software for: 6-12 months

### "Excellent Customer Service"

March 24, 2025

5.0

A key factor for us is the way that Kangaroo integrates with Lightspeed. Other programs said that they had a work around (not really, really messy). If using Lightspeed, this it is crucial that there is a smooth integration. Kangaroo works well. Another factor, is that \[sensitive content hidden\] has coordinated training for people in different provinces.

Pros

Customer service is terrific. I am able to get the help I need, and \[sensitive content hidden\] is very patient with the many questions we have. The explanations are thorough and easy to follow. The program has a lot of features and is valuable for any business. It is a powerful way to engage with our customers.

Cons

I struggled a little bit when using my template. However, after the initial time, it has worked for me. I like that it also conects to Mailchimp and I imported a template from there, very helpful.

Review Source

AF

Annie F.  
Présidente  
Retail  
Used the software for: 2+ years

### "J'adore Kangaroo"

August 8, 2025

5.0

Pros

En tant que propriétaire d'entreprise, nous aimons les solutions facilitantes et qui nous aident. Kangaroo est une application et un système de points fantastique!!! L'équipe l'est tout autant! Service rapide, courtois et toujours a trouver la meilleure solution pour le client. Juste des bons mots pour eux!!!

Cons

Rien du tout! tout est parfait avec l'équipe de support, l'application et les interfaces systèmes. Très facile à utilisé!

Review Source

JM

Jenny M.  
Owner  
Retail  
Used the software for: Less than 6 months

### "So far so good, excited to use it more"

November 5, 2025

5.0

We are new to the system, but so far I am happy with it. I'm looking forward to using more of the features to see what drives sales best for us.

Pros

We just started using Kangaroo and I love that it automatically applies points to customers accounts and does not rely on our sales people to manually enter them. This eliminates a lot of user error on our end. The ability to target customers via text also seems very comprehensive and I'm looking forward to exploring that. The set up has been very easy and our rep \[sensitive content hidden\] has been extremely knowledgeable and helpful.

Cons

I do think the cost to send texts is high, it really adds up if you have a large customer database, and it has the potential to get out of hand when you set up automated text campaigns.

Switched from

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Five Stars / SumUp texting services was not working the way we wanted it to.

Review Source

MM

Megan M.  
Practice Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great service, Great product"

May 29, 2025

5.0

Both \[sensitive content hidden\] have been a great help. Even when I get one of them on the chat help box, they are willing to call instead of chat which is going the extra mile. Very attentive customer service and its apparent they want to make sure the program is made how we want it!

Pros

Great customer service, very helpful and patient with the setup process. There are a lot of unique loyalty features that are appealing to both us and our customers

Cons

I haven't been using it for too long so I haven't been able to notice any issues so far. The app development has been a bit of a process but that is to be expected

Alternatives considered

[Marsello](https://www.capterra.com/p/152524/Goody/)

Reason for choosing Kangaroo

cheaper, similar product, better customer service reviews

Switched from

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

too restrictive and an administrative burden

Review Source

DK

Dana K.  
Accountant  
Retail  
Used the software for: 2+ years

### "Excellent Service"

April 24, 2025

5.0

My overall experience has been good. Excellent customer service which is important. They know the product they are selling.

Pros

\[sensitive content hidden\] was very easy to deal with, and answered all my questions. This program works well and would recommend it !

Cons

I really do not have any cons to list at this time. The entire experience has been good for us and our business needs.

Review Source

TK

Thomas K.  
Marketing Director  
Building Materials  
Used the software for: 1-2 years

### "Kangaroo's Reward App is Simple and Easy to Use"

March 25, 2025

5.0

We have had great success with Kangaroo. Our customers like it and they are using it regularly.

Pros

Kangaroo handles our dealer reward app. The app itself is easy to use and works well for our customers. For us making changes to the app to suit our specific needs has been easy. The team at Kangaroo are knowledgeable and friendly. They've been great to work with.

Cons

Some features in the admin section are a little difficult to navigate at first but once you get familiar with it, it works well.

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing Kangaroo

It would not work for our needs and the price was much higher.

Review Source

VR

Verified Reviewer  
manager  
Food & Beverages  
Used the software for: 1-2 years

### "Great Costumer Service "

March 25, 2026

5.0

Pros

Good for small business growth, offering various loyalty journeys and strong team support. I would definitely use this opportunity to thank our account manager, Mario, for always being there for us and providing great support.

Cons

One notable limitation is the current lack of integration with a wider range of marketing systems to give us more options when choosing. In the meantime, the existing features still provide solid value.

Review Source

EZ

Elias Z.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Kangaroo feedback "

January 15, 2026

5.0

Satisfied nothing else to add I already mentioned their excellent work and time management I was reffered by the one and only \[sensitive content hidden\] 🙌🏻

Pros

Very professional, work efficient and professional specially charbel sabbagh who’s handling my account, perfect job very professional and follow up

Cons

I can’t find any everything was excellent, from meeting to building my account to handling requests and scheduling meeting

Review Source

EF

Esperanza F.  
Manager  
Cosmetics  
Used the software for: 1-2 years

### "Easy and very great customer service"

June 30, 2025

5.0

My overall experience has been excellent. Customer service was also very helpful when I had a question. I would definitely recommend it to others.

Pros

What I liked most abot Kangaroo is how easy it was to set everything up, even for someone who isn't very technical. The app is simple to use.

Cons

Thre isn't much I didn't like about Kangaroo, but if I had to mention something, it would be that for sending newsletter to customers, it's a shame that we can't upload GIFs to make the email a bit more dynamic. Hopefully, that will be added in the future.

Review Source

AK

Alicia K.  
Marketing Coordinator  
Medical Practice  
Used the software for: Less than 6 months

### "Great Partnership with Kangaroo"

January 15, 2026

5.0

Our overall experience with Kangaroo has been excellent. The platform is user-friendly, reliable, and well-suited to our business needs. The program runs smoothly and has helped improve customer engagement. On top of that, the support team is very responsive and professional, making the collaboration easy and enjoyable.

Pros

We’ve had a great experience working with Kangaroo, and the loyalty program has been a strong asset for our business. It’s user-friendly, effective, and well-supported. A special thanks to \[sensitive content hidden\], who has been absolutely wonderful to work with—always helpful, responsive, and incredibly friendly. She consistently goes above and beyond to support us and make sure everything runs smoothly. It’s truly a pleasure collaborating with both \[sensitive content hidden\] and the Kangaroo team.

Cons

Honestly, there is very little to dislike. If anything, some features could be expanded further, but the team is always open to feedback and continuously improving the platform.

Review Source

DT

David T.  
Owner  
Retail  
Used the software for: 2+ years

### "Best Loyalty Program hands down!"

October 16, 2024

5.0

I really like Kangaroo mainly for the stability and continued improvements that has outlive so many of my other software tools. I like it that I can rely on Kangaroo instead of having to changes vendors like my other software tools.

Pros

Kangaroo has been a steady program for my business since I first joined them years ago. I have since gone through multiple other software for my POS and Inventory management needs and Kangaroo has been able to adapt and scale with my changes through these years and has actually improved as we upgraded our other software. We continue to adapt to the ecommerce channel and I am confident that Kangaroo will be there with us through our future changes.

Cons

There's really no cons since every issue that we've had has been addressed by their support team and they always find a solution even if it isn't always the exact solution.

Review Source

CL

Carissa L.  
Marketing and Sales Manager  
Food & Beverages  
Used the software for: 2+ years

### "Good Loyalty Option For Small Business"

May 6, 2025

5.0

They have a really great team to help get you set up and are very available to help with any issues.

Pros

Kangaroo has been a great way to easily add a robust loyalty program to our ecommerce store. They have a great variety of features to make it interesting for customers and help grow loyalty.

Cons

I think the reporting aspect can improve a lot to make it easier

Alternatives considered

[Square Loyalty](https://www.capterra.com/p/276727/Square-Loyalty/)

Reason for choosing Kangaroo

Price was more in our range and a Canadian company

Review Source

KS

Kavita S.  
Customer Experience  
Apparel & Fashion  
Used the software for: 6-12 months

### "Customer Experience"

March 21, 2025

5.0

Our overall experience was great. Our \[sensitive content hidden\] has been consistently helpful, providing full support and making sure the integration between Kangaroo and our sales channels (Shopify and ERP) went smoothly. He has been very supportive and attentive throughout the entire process. We really appreciate his hard work and dedication.

Pros

Kangaroo connects online and offline sales channels at a shared dashboard to manage and run a loyalty program more conveniently.

Cons

The White Label App lacks customization options. It would be great if it could be designed to meet specific business requirements and align with the brand's theme.

Review Source

TP

Tina P.  
Director  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great App and Staff"

May 21, 2025

5.0

Really a great experience thus far and very satisfied. I am hopeful that this will last and we will stay with the program.

Pros

Honestly, the product is user friendly and very customizable. The staff is very friendly, knowledgable and available. They come up with solutions and workarounds, making the app very customizable for something that is not custom made. They never make you feel like you are annoying or bothering them.

Cons

I would like for the app to allow for multiple rewards to be redeemed in one transaction. I would also like the option not to log out automatically after a transaction. The reporting is not the best and some info is divided between the old portal and new.

Alternatives considered

[RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/)[Loyalti](https://www.capterra.com/p/10003896/Spark-Loyalty/)[Snowflake](https://www.capterra.com/p/148267/Snowflake/)

Reason for choosing Kangaroo

customization, friendly and clear sales staff, fair pricing.

Review Source

AH

Amy H.  
Marketing Manager  
Retail  
Used the software for: 6-12 months

### "A good move for our business"

March 10, 2025

5.0

Pros

The segmentation capabilities are great for targeting marketing and messaging.

Cons

We signed on during a period when they were updating their admin portal so many of the Knowledge Base articles were outdated and not helpful. However, real-life customer service was readily available to assist.

Alternatives considered

[Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)

Reason for choosing Kangaroo

Ability to integrate with all of our existing software platforms and the abundance of marketing and segmentation capabilities.

Review Source

ÉG

Élizabeth G.  
Marketing, E-commerce Director  
Retail  
Used the software for: 6-12 months

### "Super service, would recommend"

May 16, 2025

5.0

Pros

Since the beginning of our contract with Kangaroo, we’ve received excellent service from both \[sensitive content hidden\]. We feel extremely well supported and advised.

Cons

There are a few limitations to what the system can do, but nothing that prevents us from bringing our vision to life.

Alternatives considered

[Marsello](https://www.capterra.com/p/152524/Goody/)

Reason for choosing Kangaroo

Communication was way easier with Kangaroo

Switched from

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

The fact that Kangaroo allows us to further develop our loyalty program—and at a much lower cost—is a major advantage.

Review Source

YV

Yamileth V.  
Manager  
Retail  
Used the software for: 6-12 months

### "\[sensitive content hidden\] is the best!"

March 4, 2025

5.0

Overall, our experience has been pleasant. We are thankful for the team that has made our lives easier.

Pros

The customer service is our favorite part without a doubt! \[sensitive content hidden\] is the most helpful and patient team member in Kangaroo as well as every team member we have dealt with! They are all awesome! \[sensitive content hidden\] always listens to our needs and answers our questions in a timely and clear manner. He has been there to help us every step of the way.

Cons

From the time we began our journey through today, there is still not a con for us.

Review Source

RG

Rudy G.  
owner  
Restaurants  
Used the software for: Less than 6 months

### "Rebels Review"

June 3, 2025

5.0

Its been a great experience so far. \[sensitive content hidden\] has been very communicative and helpful through this process.

Pros

The customer service, integration, and user friendly program. i love all the different types of notifications from push, email and sms.

Cons

Not being able to adjust or change tiers without starting the customers back to 0.I wish it was easier to make changes without it effecting the customers points.

Switched from

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

wanted a more robust system with more tiers and rewards

Review Source

MM

Matt M.  
Director  
Hospitality  
Used the software for: 6-12 months

### "Great app for bars! "

April 25, 2025

5.0

Great platform for creating loyalty programmes for your customers, Theresa has been superb at helping us create our app.

Pros

Very easy to use platform, the customer service and onboarding are excellent. Theresa has been very helpful from start to finish!

Cons

So far it's been very good with not much to dislike. We had a few sign in issues with customers but they have all been worked out.

Review Source

DJ

Denise J.  
Practice Manager  
Medical Practice  
Used the software for: 6-12 months

### "Practice Manager "

May 7, 2025

5.0

Our patients & Team are so pleased that we switched over to Kangaroo.

Pros

Our Customer Support Rep. \[sensitive content hidden\] is very informative & helpful. He has always answered our questions in an extremely timely fashion.

Cons

Not having an accurate count of how many patients are active since the launch.

Review Source

SH

Sara H.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Great Customer Service"

October 22, 2025

5.0

It’s pretty amazing thanks for that . The whole team was supportive , provided guided steps into marketing , redemption points , realistic expectations & follow up.

Pros

What i really like is the Constant follow up , professional feedback & assistance . Every aspect was covered .

Cons

I haven’t encountered a situation that would be the case. I just need some time to launch my loyalty program.

Review Source

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