# Page 3 | Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Kangaroo the right Customer Loyalty solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews

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Kangaroo

4.9 (248)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 3 - Reviews of Kangaroo

## Showing most helpful reviews

Showing 51-75 of 248 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

lH

laura H.  
nurse owner  
Cosmetics  
Used the software for: Less than 6 months

### "Thank you!"

August 8, 2025

5.0

its been wonderful, and again huge thank you to \[sensitive content hidden\] for holding our hands through onboarding and go live. she's great!

Pros

great support especially from \[sensitive content hidden\], she's made it very user friendly, she's been available for any and all questions

Cons

an online learning platform with how to's for all the things in kangaroo, like marketing campaigns, offers, etc. print outs with easy to follow instructions for staff training

Review Source

SC

Souad C.  
Owner  
Design  
Used the software for: Less than 6 months

### "Best experience!"

July 1, 2025

5.0

\[sensitive content hidden\] is the best and she helped with literally everything. There was never a time where I struggled and she wasn’t able to help! She’s great

Pros

The entire experience from start to finish was amazing! At first I was not entirely sure how everything is going to work out, but with \[sensitive content hidden\] help everything became so easy and she managed to help me create exactly what I want!

Cons

Nothing at all! My entire experience from start to actually launching the widget (and even after) was more than great! I have no complaints

Review Source

KG

Kai G.  
Intern  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A Reliable and Supportive Loyalty Platform for Growing Businesses"

October 16, 2025

5.0

Our experience with Kangaroo has been excellent overall. The ability to customize point-based campaigns, track customer activity, and offer tier-based rewards has added great value to our marketing efforts. The customer service we’ve received has been exceptional, making implementation much smoother.

Pros

The customer support is outstanding — Alex and the team are always quick to respond, helpful, and proactive in solving any issues. The system itself is user-friendly and integrates smoothly with our marketing and CRM operations.

Cons

It would be great if the customer registration page included both email and phone number fields by default, so businesses could more easily identify and manage clients across platforms.

Review Source

SJ

Stephanie J.  
Youth Pastor  
Religious Institutions  
Used the software for: Less than 6 months

### "Alex is amazing!"

October 14, 2025

5.0

Pros

My personal helper Alex! The app is straightforward but any questions I have Alex is on within the day! We use it for a rewards system for our students and so far they love it!

Cons

I wish it would lock out a student from earning more points if they've already signed in for that day

Alternatives considered

[Loyalty & Rewards](https://www.capterra.com/p/174213/Loyalty-Rewards/)

Reason for choosing Kangaroo

price was the most affordable for what I needed

Review Source

JR

Jessica R.  
Digital Marketing Specialist  
Import and Export  
Used the software for: Less than 6 months

### "Support Review"

September 22, 2025

5.0

The Kangaroo Team support has been helpful. Special thanks to Theresa for her continuous follow-up and support.

Pros

The Kangaroo platform offers great flexibility for setting up rewards and loyalty features, which helps us engage with our customers more effectively. The support team is always responsive and professional, making it easy to resolve issues quickly. Theresa, in particular, has been outstanding with her continuous follow-up, clear explanations, and proactive support, which really added value to our experience.

Cons

Certain customizations cannot be changed. This can limit flexibility when trying to tailor the platform fully to our business needs.

Review Source

TC

Tina C.  
Marketing  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Great service, Great product"

July 9, 2025

5.0

Kangaroo allowed us to integrate the same loyalty program across our in-store and online point of sales - and their team is quick and easy to work with.

Pros

Customer Service/offers various new possibilities and business opportunities/ reaching instantly all your customers

Cons

I like everything about Kangaroo. I just started, but I believe it perfectly fits my business. Looking forward to exploring more.

Review Source

NE

Nour E.  
Owner manager  
Retail  
Used the software for: Less than 6 months

### "Simple and Effective Loyalty Solution"

December 11, 2025

5.0

We love the flexibility to customise points and rewards. It has improved how we track customer activity, although we’d like to see quicker syncing between online and in-store purchases.

Pros

Kangaroo made it very easy to launch our loyalty programme. We liked the flexibility to customise points, rewards, and customer tiers, and the dashboard is simple to use for tracking customer activity.

Cons

Sometimes the syncing between in-store and online customers is slow, which can create duplicate accounts or delays in points showing up.

Review Source

TM

Tatiana M.  
Ecommerce manager  
Retail  
Used the software for: Less than 6 months

### "Smooth Setup and Excellent Results with Kangaroo"

November 3, 2025

5.0

Our experience with Kangaroo has been excellent. The setup process and going live took minimal time, and the app has greatly contributed to growing our clientele. We look forward to seeing even more positive results in the future.

Pros

Very easy and quick to set up Smooth integration and user-friendly interface Helps increase customer engagement and retention Provides valuable customer insights and analytics Excellent customer support and onboarding experience

Cons

Our experience with Kangaroo Loyalty Program has been excellent, boosting client growth quickly and efficiently.

Review Source

JS

Joelle S.  
Owner  
Arts and Crafts  
Used the software for: Less than 6 months

### "👌 good so far"

August 13, 2025

5.0

Nice so far.still new with the system..alex is so helpfull and always following up with us since day òne

Pros

They have a simple system that almost everyone can attach to its website to reward their local client

Cons

Customers have to sign in to get rewarded.and not all customers do this before purchasing.try to find a,solution plz

Review Source

TV

Trey V.  
Owner  
Consumer Goods  
Used the software for: 2+ years

### "Great product and support for the price"

March 4, 2025

5.0

Overall it has been great. The products do what I need them to.

Pros

The customer support is excellent and I love the integration with Lightspeed.

Cons

The email platform could use some work to make it a little easier to build emails.

Review Source

DZ

Don Z.  
Project and Implementation Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Reviewing Kangaroo"

January 29, 2025

5.0

While our organization is new using Kangaroo, we have been very impressed with the responsiveness, availability and helpfulness of our Customer Support Rep. She is amazing!

Pros

We are very early in our engagement, so it is a bit difficult to fully know where this is going to land. However, we have been extremely impressed with the support/training we have received. Furthermore, the app seems to be very user friendly, so far. We are excited to initiate campaigns in the near future and are excited to partner with Kangaroo to help us reach our customers via the app.

Cons

I am not a programmer, so please take this comment with that in mind. From my perspective, I am thinking it could be helpful if there were some sort of "standard template" that guided you through the initial set-up to ensure you had all of the information in place to "burst onto the scene". It feels a bit like we have been starting in the middle, but I do have to acknowledge some of that is from our end, too. One suggestion - provide some documentation/FAQs so that I could look up steps or try answer questions on my own. Our rep is awesome and I know there are other contacts to reach, but a user guide would be very helpful, too.

Review Source

RR

Rebecca R.  
Director of E-Commerce  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Kangaroo Rewards Review"

September 17, 2024

5.0

My overall experience with Kangaroo has been great.

Pros

Kangaroo was the only solution that we found to integrate our POS (Lightspeed Retail) with our E-Commerce store (Shopify). It was relatively easy to set up and their team is super responsive whenever there are any issues.

Cons

I wish there was better reporting capabilities, but i see that the kangaroo team keeps adding more reports and features which is great. Additionally i wish that some of the options for setting up promotions were a bit easier to navigate (i.e. selecting promotions by brand instead of just product and category) but overall i am able to achieve what i need to do on this program.

Switched from

[Thirdshelf](https://www.capterra.com/p/145042/Thirdshelf/)

The customization capabilities of Thirdshelf were non-existent. We wanted to offer our customers more options and a better more appealing loyalty program. Also Kangaroo synced points between our POS and our E-commerce store which no other app could do.

Review Source

SK

Sara K.  
Head of Marketing Department  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A Rewarding Loyalty Program with Great Potential"

March 24, 2026

5.0

Overall, my experience with Kangaroo has been very good. It’s a convenient and motivating loyalty program that adds extra value to everyday purchases.

Pros

I really like how Kangaroo makes earning and redeeming points simple and rewarding. The variety of partner brands is great, allowing me to collect points from different places and use them flexibly. The app is user-friendly ,and the rewards and offers feel valuable and relevant.

Cons

At this stage, I haven’t noticed any major drawbacks, everything has been running well. If you want, I can make it sound more casual, more formal, or more “customer-like” depending on the vibe you need

Review Source

WS

Wadih S.  
Pharmacist  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "A must marketing tool!"

January 13, 2026

5.0

Pros

Professional team and great support. Helps you to have a list of leads and nurture them and also a great way for customer retention.

Cons

So far, waiting for WhatsApp integration since it will help a lot in my country due to higher response rate.

Review Source

NK

Nerice K.  
owner  
Retail  
Used the software for: Less than 6 months

### "Rewards Done Right!"

November 25, 2024

5.0

I highly recommend Kangaroo because the product does what it says it will do with staff that provide excellent customer service. My customers are thrilled that they are now earning rewards and redeeming points!

Pros

Stellar customer service with Product Experts that genuinely want to see clients have success with the product. I appreciate the set-up guidance and suggestions as well as the on-going follow up. I also like that I can offer bonus rewards or other rewards tiers very easily.

Cons

I am hoping to see a more streamlined sign up process for our customers and staff as we have to complete data entry in the Kangaroo platform as well as in Lightspeed. I would also like to see an auto pop-up in Lightspeed when a customer has reached a reward rather than having to click a button to check status.

Alternatives considered

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Reason for choosing Kangaroo

I needed a product that would track and offer rewards for both in-store and online sales.

Review Source

JR

Jonas R.  
Owner  
Restaurants  
Used the software for: Less than 6 months

### "Review june 4 2025"

June 4, 2025

5.0

Pros

Good customer service, especially Nadim was very helpful. They plan everything for you. Moreover, prices are affordable.

Cons

Nothing yet till now. Hopefully they can introduce more features and we will most gladly try them asap.

Review Source

LV

Lotte V.  
Marketing Manager  
Consumer Services  
Used the software for: 6-12 months

### "Great Rewards Platform"

April 1, 2025

5.0

No complaints. Good system and support team.

Pros

The team has been very responsive and provide good support.

Cons

Nothing so far. Most of our issues have been because of our own data issues.

Switched from

[PAYD](https://www.capterra.com/p/203175/PAYD/)

They are shutting down their rewards program.

Review Source

NE

Noor E.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Great Customer Service"

March 24, 2025

5.0

Great one with good app set up and good customer service

Pros

Excellent customer service where we were guided through each step. In addition to that, excellent follow up

Cons

Maybe if they create a way where clients can track their points more efficiently

Review Source

TN

Tala N.  
E-commerce Manager  
Retail  
Used the software for: Less than 6 months

### "Great Experience so far"

November 4, 2025

5.0

Pros

The team is super responsive and takes initiative to support the team. We were up and going within days to their support.

Cons

The platform is still being developed with new features which will undoubtedly evolve in the next months

Review Source

ML

Max L.  
Marketing Director  
Retail  
Used the software for: Less than 6 months

### "The Sports Locker"

January 10, 2025

5.0

Pros

How helpful and kind the employees are to us, especially \[sensitive content hidden\] our rep

Cons

The color customization is somewhat limited

Review Source

AW

Ally W.  
Buyer  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] was very helpful!"

March 26, 2025

5.0

Satisfactory. Customer service is easy to get ahold of and friendly

Pros

Very helpful customer service. Simple integration

Cons

Lots of bells and whistles but easy not to use them

Switched from

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Terrible customer service and high cost.

Review Source

MD

Mélina D.  
Ecomm coordinator  
Luxury Goods & Jewelry  
Used the software for: Less than 6 months

### "Outstanding Service and Super Responsive Support!"

September 17, 2025

5.0

The service is outstanding — very responsive and always willing to go the extra mile to help. Truly impressed with how quickly they react and how dedicated they are to supporting their users.

Pros

The team is dedicated, supportive, and approachable, making every part of the experience smooth and reassuring.

Cons

We haven’t launched yet, so it’s hard to say... We can’t really point out any negatives at this stage.

Review Source

LS

Lana S.  
Graphic designer  
Food & Beverages  
Used the software for: 1-2 years

### "Quick and Reliable Support"

July 11, 2025

5.0

Pros

The fast replies were what stood out the most I always got quick and helpful responses when I needed them

Cons

I honestly haven’t experienced any cons so far. Everything has gone smoothly and met my expectations.

Review Source

mJ

mobina J.  
Assistant brand manager  
Food Production  
Used the software for: Less than 6 months

### "Kangaroo review "

April 30, 2025

5.0

so far at the beginning of our kangaroo journey, it has been effective as there is always someone ready to provide us with any assistance we need at any time. special shoutout to \[sensitive content hidden\], for being very patient and kind in always assisting us.

Pros

the idea behind kangaroo is very nice, it is a great addition to a company's operations.

Cons

the kangaroo editors section to create emails is a bit hard to use, it faces technical issues often but overall not difficult to navigate.

Review Source

DM

Donnie M.  
Retail  
Retail  
Used the software for: Less than 6 months

### "Love kangaroo "

February 13, 2025

5.0

Pros

Absolutely love them! First app and was in budget and easy to use.

Cons

Nothing really. Everything was perfect. 😍

Review Source

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