# Page 4 | Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Kangaroo the right Customer Loyalty solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews

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Kangaroo

4.9 (248)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 4 - Reviews of Kangaroo

## Showing most helpful reviews

Showing 76-100 of 248 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Comptroller  
Furniture  
Used the software for: Less than 6 months

### "Fabulous Loyalty Software"

July 10, 2025

5.0

So far the on boarding and support from \[sensitive content hidden\] has been outstanding. He is always so responsive and has great ideas and recommendations.

Pros

The integration of this software allows users to target specific groups, create personalized offers, and is customizable.

Cons

I have no negative comments so far! I have been pleased so far with all aspects of how the software works and drives sales.

Review Source

SW

Stephen W.  
Marketing Specialist  
Retail  
Used the software for: Less than 6 months

### "Thanks, \[sensitive content hidden\]. for helping me set up Birthday Offer automation"

August 27, 2025

5.0

I needed help solving how to use the dashboard/tools properly, and they guided me through the process.

Pros

Customer Success / Service is quick and helpful. They were quick and helped solve the issue I was having.

Cons

Took some time to understand the software. More video guides would be helpful for certain uses of the tools/dashboard to help as guides.

Review Source

YN

Youmna N.  
Sales and Account Manager  
Retail  
Used the software for: 1-2 years

### "Salma's review"

February 5, 2025

5.0

Overall our experience with kangaroo is excellent

Pros

The Customer service is very helpful The user friendly back end Unlimited support

Cons

Limited template customization and designs

Review Source

DD

David D.  
Specialist  
Retail  
Used the software for: 1-2 years

### "Good work!"

September 4, 2024

5.0

It has definitely more positive than negative.

Pros

I like the versatility of the software and the ability to tailor the rewards program to our company's needs.

Cons

intermittent freezing of the software, forcing us to reset or reload app.

Alternatives considered

[Alpine Marketing](https://www.capterra.com/p/10006447/Alpine-Marketing/)[springbig](https://www.capterra.com/p/145049/SpringBIG/)

Reason for choosing Kangaroo

They fit our needs the best, providing the service we wished to continue to provide our customers.

Review Source

SM

Stephanie M.  
Referral and Affiliate Marketing Team Lead  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Kangaroo Experience has been excellent"

September 26, 2024

5.0

Overall its been great, its very easy to reach out and get technical help from their support team, and the live chat feature is also very helpful for resolving quick queries

Pros

I liked the easiness of use and great customer service

Cons

I think it needs more integrations like with Hubspot and a bit more personalization on the signup forms like dropdowns

Alternatives considered

[Buyapowa](https://www.capterra.com/p/153180/Buyapowa/)[Smile.io](https://www.capterra.com/p/169446/Smile-io/)[Referral Factory](https://www.capterra.com/p/218230/Referral-Factory/)

Reason for choosing Kangaroo

White label app, API and it was more cutomizable

Review Source

SW

Scott W.  
Owner  
Retail  
Used the software for: Less than 6 months

### "A great solution for us!"

February 13, 2025

5.0

They assist with implementation so it is quite simple to get started and their customer service puts them a cut above the rest!

Pros

Quality product, fantastic customer service. Our CSM Alexandre has been an amazing resource and feels like a member of our team.

Cons

Some minor software glitches, but they are very quick to assist.

Review Source

KR

Kaswena R.  
E Commerce Specialist  
Wholesale  
Used the software for: 1-2 years

### "Performance"

April 3, 2025

5.0

Good, not disappointing. Great customer service

Pros

Simple and easy to use very convenient for even a beginner

Cons

None but if there is I would like more features enabled

Review Source

JA

Jordan A.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Kangaroo is Awesome"

May 5, 2025

5.0

Alex is awesome and very helpful and educational and makes everything run smoothly.

Pros

Segments to target specific customers that helps us reach our marketing goals each month

Cons

Nothing. They are awesome and very helpful for our company to reach the goals that we have.

Review Source

SC

Stephie C.  
Marketing Manager  
Retail  
Used the software for: 2+ years

### "Vivian O'Nay Review "

August 15, 2024

5.0

We have been with Kangaroo since the beginning of our business. They were offering SMS marketing before a lot of other companies which allowed us to advertise this way and grow our business when a lot of other small businesses didn't yet have the ability to take advantage of this feature. They are always listening to customer feedback and making improvements to user experience. We love the options for segmenting customers and helping create loyalty through the points system.

Pros

Friendly, knowledgeable, and quick customer service

Cons

Not being able to purchase email credits on my own without having to chat with customer service though I am told this is a provider issue and not something within the control of Kangaroo so it is not an actual issue with Kangaroo as a company.

Review Source

ME

Mary E.  
Head of Customer service  
Food & Beverages  
Used the software for: 1-2 years

### "My Kangaroo Experience"

February 14, 2025

5.0

Everything has been very smooth and pleasant

Pros

I find it to be very user friendly and the customer service is very fast.

Cons

Honestly i dont have anything negative to say

Review Source

VT

Vanessa T.  
Proprietaire  
Retail  
Used the software for: 1-2 years

### "Super service profesional"

September 29, 2024

5.0

Super service profesional, facilité de parler avec un conseiller et d'avoir des réponses à tous mes doutes

Pros

Conseils de professionnels pour améliorer le système de fidélité

Cons

J'aimerais disposer d'un système dans lequel c'est simple pour les clients de mon entreprise.

Review Source

AH

Ashritha H.  
Analyst  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Ease of use, Very quick set up"

March 3, 2025

5.0

A great tool for enhancing customer Reward Program! Platform is very user friendly!

Pros

Overall experience has been good. Ease of use, Very quick set up

Cons

Nothing yet! Yet to explore the more features and the required customizations

Review Source

LM

Lea M.  
Co-founder of Yourglam.lb  
Cosmetics  
Used the software for: Less than 6 months

### "Exceptional Support and Service"

November 21, 2024

5.0

My overall experience has been excellent. The program itself is easy to use, and the support team goes above and beyond to make sure everything runs smoothly. It’s clear they care about their customers, which makes a huge difference. Highly recommended!

Pros

The best part about Kangaroo Rewards is the incredible support they provide. \[sensitive content hidden\], in particular, is amazing, he’s always there to help, no matter the time. Even on a Saturday, when it was his day off, he made sure we got the assistance we needed. The entire team is very responsive and reliable, which makes using the program a pleasure.

Cons

Honestly, there’s nothing major to complain about. If I had to nitpick, it would be that sometimes there’s a small learning curve when getting started, but their team is always there to guide you through it.

Review Source

OE

Omar E.  
Manager  
Retail  
Used the software for: 6-12 months

### "Great experience"

August 21, 2024

5.0

Myy overall experience with the Kangaroo app has been fantastic. The user interface is intuitive and easy to navigate, making it simple to access all the features I need. The app consistently performs well, with quick load times and minimal glitches. I've found the customer support to be responsive and helpful whenever I've had questions. I highly recommend the Kangaroo app to anyone looking for a reliable and user-friendly platform.

Pros

I primarily use it on my website to offer reward points to my clients, and it's been a game-changer. The app is easy to integrate and makes managing customer loyalty simple and effective. My clients love the rewards system, and I've noticed an increase in engagement since implementing it. The user interface is intuitive, and the app performs smoothly.

Cons

Nothing Nothing Nothing Nothing Nothing Nothing

Review Source

JE

Joseph E.  
General manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Kangaroo is the best"

January 22, 2025

5.0

Pros

Their professionalism and continuous support

Cons

Honestly everything is up to expectations

Review Source

yA

yahya A.  
Digital Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "Best Loyalty provider for Middle east"

October 21, 2024

5.0

My over all experience with kangaroo is positive. Special thanks to \[sensitive content hidden\]. who is very supportive and quick in action

Pros

Quick Support Native Support for Arabic Language Features Availability User friendliness

Cons

nothing to dislike. Pretty good experience so far

Alternatives considered

[Smile.io](https://www.capterra.com/p/169446/Smile-io/)

Reason for choosing Kangaroo

Because its native support Arabic and having regional contact person

Review Source

MA

Melissa A.  
Digital Marketing Specialist  
Consumer Goods  
Used the software for: 6-12 months

### "Trudon Loyalty Program review"

October 11, 2024

5.0

Pros

Responsive customer service Easy communication even with the time difference Easy-to-navigate platform

Cons

Redemption creation is very time-consuming and long

Review Source

RL

Rob L.  
Ecommerce Manager  
Retail  
Used the software for: Less than 6 months

### "Very easy to integrate & great support"

August 26, 2024

5.0

The learning curve hasn't been too difficult and where my managers or associates had questions, support was happy to arrange a demonstration/training. Our customers and employees are excited to have the program.

Pros

Easy to navigate and integrate into POS and website. Customer service and support are fast and professional with a dedicated team.

Cons

Feature requests for future updates: Individual account login by retail location (Admin and Manager level permissions). CSV customer export. Ability to use customer-facing tablet for program signup as well as POS checkout. Sorting options in Customer Dashboard.

Alternatives considered

[Lightspeed](https://www.capterra.com/p/233553/Lightspeed/)[Marsello](https://www.capterra.com/p/152524/Goody/)[LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/)

Reason for choosing Kangaroo

Modern features, comparable to most competitors and price

Review Source

GK

Garrett K.  
Director  
Automotive  
Used the software for: 2+ years

### "Great customer service"

December 10, 2024

5.0

Great customer service any time we have questions.

Pros

Easy to use with in depth opportunities to speak to your customers.

Cons

Expensive even with holiday discount packages

Review Source

YK

Yara K.  
Partner and co-founder  
Consumer Goods  
Used the software for: Less than 6 months

### " A Flexible and Effective Loyalty Program"

February 7, 2025

5.0

Our overall experience with this loyalty program has been positive. The high level of customization allows us to tailor rewards to fit our brand and customers perfectly. While there’s a slight learning curve in navigating its features, once you get the hang of it, it runs smoothly. A great addition to our website that enhances customer engagement!

Pros

the best part is how fully customizable it is. it gives us complete control over rewards and engagement. Definitely a great tool for enhancing customer loyalty!

Cons

it takes a bit of time to get used to its functionality, it's still a solid addition to our websIte.

Review Source

JG

John G.  
Operations Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Start of a bright partnership"

January 20, 2025

5.0

I started working with Kangaroo (Mario) to work on a rewards and communication program. The process has been streamlined and efficient, the communication with the Kangaroo Team has been instantaneous. Support has been phenomenal, the team is just amazing! Looking forward to a fruitful and bright future.

Pros

Ease of use, amazing tech support, straightforward operation.

Cons

Nothing of note to mention, small challenges along the way.

Review Source

MD

Matt D.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Kangaroo User - 2 mo. "

August 15, 2024

5.0

Positive. There are things we still need to learn, but as we go along the support staff has been very helpful.

Pros

Kangaroo has a lot of features - some of which as new customers we are still scratching the surface on. The customer support as we began implementing the product has been great, especially with \[sensitive content hidden\].

Cons

It is expensive. However if the product delivers what we need, it will be worth it.

Switched from

[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)

Much easier to control/adjust rewards. More robust promotional offering. Ability to create a white label app. Reward customers for event attendance w/ rewards is good for us.

Review Source

IN

Ibrahim N.  
Operations manager  
Food & Beverages  
Used the software for: 6-12 months

### "Positive feedback"

March 8, 2025

5.0

Solved a big issue which is sending large email groups in one click of button

Pros

Simplicity and smooth service delivered .

Cons

All was good, nothing to complain, some emails were not received but ended being in spam.

Review Source

LG

Layal G.  
Head of marketing department  
Food & Beverages  
Used the software for: Less than 6 months

### "Excellent service"

January 21, 2025

5.0

Pros

The platform is very user friendly and it gives the business owner the flexibility to create targeted campaigns to the business needs

Cons

To push the clients to use our application amid the high competition that toters offer ( a lot of stores in one single application)

Review Source

JG

Joanna G.  
Pet Brand  
Veterinary  
Used the software for: Less than 6 months

### "Reliable and easy to use! "

June 5, 2025

5.0

Super smooth from start to finish. The product works exactly as promised and the support team was very kind and responsive.

Pros

Easy setup, great design, and very reliable. It gave me peace of mind. Definitely recommended. Overall loved it.

Cons

Nothing much, all of it was very clear and easy to use. This program is truly amazing and next level to your business.

Review Source

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