# Page 6 | Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Kangaroo the right Customer Loyalty solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews

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Kangaroo

4.9 (248)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 6 - Reviews of Kangaroo

## Showing most helpful reviews

Showing 126-150 of 248 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HF

Hiba F.  
Growth Marketing Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Hibas Review"

October 3, 2024

5.0

Pros

Proactive, quick response and very helpful

Cons

NA nothing negative so far - the experience is good

Review Source

MD

Myles D.  
Marketing Coordinator  
Retail  
Used the software for: 1-2 years

### "Kangaroo is Great!"

June 18, 2024

5.0

Pros

The customer facing app is something that is great for making immediate contact with key clients. The U.I. is also perfect as it easy and digestible for both the client and ourselves.

Cons

It was a bit challenging to first grasp all the different features and what their specific function and value add would be. After chatting with \[sensitive content hidden\] it became much clearer just how powerful the Kangaroo system could be.

Review Source

TB

Tia B.  
CEO  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Kangaroo Experience "

August 29, 2024

5.0

We are still new, but till now it’s going great

Pros

The customer service is very professional & flexible.

Cons

I didn’t experience anything negative.

Review Source

SM

Suraj M.  
Owner Operator  
Retail  
Used the software for: 1-2 years

### "Overall Postive Experience"

July 10, 2024

5.0

Great! Nadim has been really great to work with!

Pros

Easy way to add points to customer accounts

Cons

Cost is a bit high especially for a new company.

Reason for choosing Kangaroo

A lot of features compared to other providers

Review Source

JB

Joelle B.  
Marketing coordinator  
Food & Beverages  
Used the software for: 1-2 years

### "Great user experience"

July 12, 2024

5.0

Pros

Back end is user friendly, CSR team leader is very responsive

Cons

There is nothing that i dont like about Kangaroo

Review Source

LB

Lisa B.  
Owner  
Retail  
Used the software for: 2+ years

### "Great Client Support - and it is Needed!"

June 28, 2024

5.0

I have had great experience with the customer support on Kangaroo. Without them, I would not be able to get value from the product. After working directly with customer support, I have been able to see a clear ROI from using Kangaroo.

Pros

The capabilities and features are very extensive

Cons

The usability is quite low. It's hard to set up most of the features without help and explanation of how things work together.

Reason for choosing Kangaroo

Email address for customer user ID and integration with Lightspeed

Review Source

sS

sid S.  
Marketing manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "great product"

August 13, 2024

5.0

Pros

Great referral app and an even better support team

Cons

Nothing bad to say about the app as it offers great UX/UI experience and ideal for small to medium sized businesses

Review Source

KC

Keira C.  
Marketing Manager  
Retail  
Used the software for: Less than 6 months

### "Switched to Kangaroo From Fivestars"

May 9, 2024

5.0

We work with \[sensitive content hidden\] and he has been great about helping us whenever we can't figure something out or helping us find solutions when we encounter a limitation or need a workaround.

Pros

We switched from Fivestars as we are expanding to e-commerce and needed a provider that could work with us due to being in a regulated industry. We like that we can do targeted marketing based on behaviors , recent purchases, visits interests, tiers, etc. These metrics are important to understand your customers. Kangaroo customer service has been great about finding a solution when we encounter limitations within our industry or software integrations. There is an integration with Klaviyo as well, so that is nice to have. We got this software because it integrates with Lightspeed POS as well.

Cons

I hope the developers can allow us to manually export our own customers lists via a filter/csv download in the future instead of the user needing to rely on Kangaroo each time. I would recommend Kangaroo using an unlimited email system, up to 10,000 emails or a similar system and build that into their contract instead of the credit system, as emails don't cost the same as SMS texts. Most providers are using the credit system and this would set them apart.

Alternatives considered

[TapMango](https://www.capterra.com/p/148733/TapMango/)[springbig](https://www.capterra.com/p/145049/SpringBIG/)

Reason for choosing Kangaroo

Kangaroo's pricing was a lot better in terms of implementation, set up, and annual cost.

Switched from

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Fivestars is very basic and suitable for beginners, but not for companies who are looking to grow. There are no metrics for behaviors other than basic redemptions, there is no ability to target groups of people based on behaviors/purchases, no white labeling. Fivestars uses their brand to promote their business, so that means it encourages customers to go anywhere that takes Fivestars, including your competitors if they also have Fivestars. If a customer unsubscribes from one Fivestar business, it will also opt them out of yours too. Customers don't recognize your brand when they get some of the notifications, so they will tune you out over time. Fivestars SMS and email program is very basic and limited.

Review Source

YE

Yasmine E.  
Marketing manager  
Retail  
Used the software for: Less than 6 months

### "Great experience "

August 13, 2024

4.0

Pros

Engaging costumers and ease of use from the customers pov

Cons

Some features are not editable like the pop up size

Review Source

AO

Aimee O.  
Owner  
Retail  
Used the software for: Less than 6 months

### "FiveStars to Kangaroo Transition"

May 15, 2024

5.0

The transition to Kangaroo has been a learning process, but overall I am satisfied with the product. The redemption is streamlined and the marketing will be manageable once it is setup. The setup was more cumbersome than I had planned on, but that comes with any transition.

Pros

The overall transition has gone smoother than I expected. I like that the program integrates with Shopify POS. The staff feels it is easier to use and there are fewer steps than FiveStars. Customer support has been available and checked in multiple times to ensure the transition was working. Our customers like that they don't have to enter their information. It's easier for them.

Cons

The customer list transferred into Kangaroo, but not into Shopify, which leads to the risk of duplicate customers or no names attached to customers. The auto marketing campaign does not have wording setup and the offer expiration is not able to convert to the actual dates it expired.

Switched from

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

I wanted a program that was integrated with our Shopify platform and FiveStars was increasing their prices.

Review Source

AM

Ahmad M.  
Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "It is a must for any website "

September 26, 2024

5.0

Pros

Interface is very easy to use , straight forward

Cons

Other features can be added in addition to some customisation

Review Source

SL

Simon L.  
CE  
Sports  
Used the software for: I used a free trial

### "Good service"

July 31, 2024

5.0

So far so good, the team was helpful and help me integrate very well

Pros

Helpful and on the ball to help me set up!

Cons

So far nothing is a con, we will continue to test the software!

Review Source

AC

Alexandra C.  
Executive Manager  
Retail  
Used the software for: Less than 6 months

### "Easy Breezy Kangaroo"

June 11, 2024

5.0

Great, and when there are any hiccups \[sensitive content hidden\] is our go to for immediate assistance. His willingness to help is unbeatable.

Pros

Its easily learnable platform and the customer assistance

Cons

A little difficult at first but then its easy to understand

Review Source

ES

Elham S.  
CRM junior specialist  
Food & Beverages  
Used the software for: 6-12 months

### "Great platform for loyalty program"

May 23, 2024

5.0

great experience especially if you want to implement a loyalty program.

Pros

the support team is great and directly help you to understand your needs.

Cons

There isn't a proper report for customers that shows everything comprehensively, and it's a bit tricky to navigate. I would like to have more detailed reports for customers and their history (transactions, products...)

Review Source

LF

Lindsay F.  
CFO  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Excellent customer service in setup and deployment"

June 11, 2024

4.0

Though it's a little complicated at first it seems to be a great platform for integrating with LightSpeed POS.

Pros

\[sensitive content hidden\] was amazing and helped expedite the launch of our white-label app in half the time it was supposed to take.

Cons

Setup is a little cumbersome and relies on the customer service rep to walk you through everything.

Review Source

NW

Nicholas W.  
Digital Marketing Manager  
Textiles  
Used the software for: 6-12 months

### "Good program"

June 7, 2024

5.0

Pros

it's intuitive and ease of use for customers.

Cons

Kangaroos Shopify app and website can be a bit slow loading your portal.

Alternatives considered

[Growave](https://www.capterra.com/p/180203/SocialShopWave/)[White Label Loyalty](https://www.capterra.com/p/212226/White-Label-Loyalty-Platform/)

Reason for choosing Kangaroo

Pricing and customer support are better.

Review Source

AB

Aaron B.  
Retail Director  
Retail  
Used the software for: 2+ years

### "Great service overall, needs a little tweaking"

May 16, 2024

4.0

I do love the sales and support team, really a top group of people and very helpful. I would personally like less options that work flawlessly over too many options that have some clunky things about them.

Pros

SMS messages for marketing and the Loyalty integration into Lightspeed has really helped keep our customers in one place for communication. Sales and Support is amazing. \[sensitive content hidden\] has helped me more times than I can count!

Cons

With the introduction of eCommerce and the ever changing technology involved to integrate etc, there are some improvements that Kangaroo can do to make this product change from good to great. I love the support staff, they all really are the best but on the back end, it seems like they cannot implement things fast enough and there are a lot of small user friendly type changes that need to be made.

Review Source

AE

Ahmad E.  
CEO  
Cosmetics  
Used the software for: Less than 6 months

### "Ahmad Ilani"

June 3, 2024

5.0

Was a great experience so far and I have noticed close monitoring and customer support by the team which is highly appreciated

Pros

Customizability for.customers and businesses

Cons

Nothing on my mind that I didnt like. So far it has been a positive experience

Review Source

FA

Fatima A.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Exceptional Customer Service"

May 17, 2024

5.0

Pros

So easy to set up, and whenever we had even the smallest question the team was so excellent about communicating and helping us out

Cons

None- no cons so far, everything has been lovely

Review Source

VS

Vinicius S.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Good product, great staff"

May 15, 2024

5.0

Pros

\[sensitive content hidden\] and his pacience was very helpfull.

Cons

It was not supportive for our language but they did translate front end with our help. Only CMS still needs to support other languages.

Review Source

JY

Jerome Y.  
Graphic Designer  
Cosmetics  
Used the software for: Less than 6 months

### "Salma Review"

July 24, 2024

5.0

Pros

The customer support team consistently delivers great service

Cons

The website is missing the information icon, which typically provides additional explanations, instructions, or details when hovered over or clicked on

Review Source

Simon H.  
Managing Director  
Food & Beverages  
Used the software for: 6-12 months

### "Great Loyalty Software for Hospitality Businesses"

October 5, 2023

5.0

Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Pros

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Cons

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Alternatives considered

[Como Sense](https://www.capterra.com/p/165987/Como-Sense/)[MyLoyal](https://www.capterra.com/p/232600/MyLoyal/)

Reason for choosing Kangaroo

Integration with Lightspeed EPOS and the great access to support.

Review Source

Response from Kangaroo Rewards

October 12, 2023

Hi Simon, Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI. Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at support@kangaroorewards.com

MC

Matthew C.  
CFO  
Retail  
Used the software for: 1-2 years

### "Seamless integration with Lightspeed, and Kickstarted our Rewards Club"

December 5, 2023

4.0

Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Pros

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Cons

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Reason for choosing Kangaroo

The breadth of options to segment. The ability to send SMS in our country. And the seamless integration with Lightspeed Retail and eCom.

Review Source

Response from Kangaroo Rewards

December 7, 2023

Hi Matthew, Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients. The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience. Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps. Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

CW

Clarissa W.  
Consultant  
Cosmetics  
Used the software for: Less than 6 months

### "So far, so good!"

May 9, 2024

5.0

Very pleasant team and the reps are very hands-on to walk you through every step.

Pros

I've really enjoyed working with the Kangaroo team. It's not your traditional loyalty program but they make it super easy to navigate and walk you through how to use all the features. Easy set up and very hands-on team. \[sensitive content hidden\] is great!

Cons

I think the user interface is not as intuitive as others but it doesn't make or break the switch. We're happy with the switch we made.

Switched from

[LoyaltyLion](https://www.capterra.com/p/140592/LoyaltyLion/)

Costs savings and features definitely were appealing.

Review Source

AL

Amy L.  
E-commerce Marketing Analyst  
Retail  
Used the software for: 6-12 months

### "Appreciate the Attentive and Patient Customer Support"

May 6, 2024

5.0

Pros

Customer service is definitely a great tool and guide for our team to follow when implementing the loyalty program. I appreciate Mario's assistance along the way.

Cons

I look forward to using the new email marketing engine with more customization and also a method to generate pre-made membership cards for customers.

Review Source

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