# Page 7 | Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Kangaroo the right Customer Loyalty solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews

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Kangaroo

4.9 (248)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 7 - Reviews of Kangaroo

## Showing most helpful reviews

Showing 151-175 of 248 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AL

Andre L.  
Owner  
Retail  
Used the software for: 1-2 years

### "A Rewards System that Grows with Your Business"

December 18, 2019

5.0

Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Pros

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Cons

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Review Source

Response from Kangaroo Rewards

January 7, 2020

Hello Andre, Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business. Warm Regards, Team Kangaroo

HT

Hussein T.  
Creative Director  
Apparel & Fashion  
Used the software for: Less than 6 months

### "KANGAROO REVIEW"

May 14, 2024

5.0

Pros

It ticked all the boxes, has all the features I was looking for, and is extremely user-friendly and convenient. The onboarding was perfect, and the support is always there to answer and guide. Great platform & service!

Cons

It's perfect—there's nothing I don't like.

Review Source

PJ

Pamela J.  
.  
Food & Beverages  
Used the software for: 2+ years

### "Its great"

November 17, 2023

5.0

Pros

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

Cons

No issues with Kangaroo Company; all good!

Review Source

LB

Logan B.  
Executive Assistant  
Retail  
Used the software for: Less than 6 months

### "A Pleasant and Seamless Experience with Kangaroo Rewards and Team"

January 30, 2024

5.0

Overall our experience with Kangaroo was very positive. There were multiple trainings and guidance along the way that made us more than prepared for our loyalty program launch. We were left with a ton of resources that support our team. We know it has been a successful integration based on the positive feedback from our customers and the minimal troubleshooting post-launch.

Pros

Not only was it the functionality of Kangaroo that made this relationship a success, but also their amazing customer service. We worked with Janice and she was incredibly helpful, available, and knowledgable at all times. Live Chat and the entire customer service team made this integration seamless for us.

Cons

Not much to say about things we liked the least. The only issues we ran into were design customization as it relates to branding. Definitely room for improvement but not a deal breaker.

Reason for choosing Kangaroo

The most compatible with the multiple platforms we use and the most customizable.

Review Source

VR

Verified Reviewer  
Marketing Consultant and Owner  
Retail  
Used the software for: Less than 6 months

### "Great product"

May 15, 2024

5.0

Pros

The team. From pitching to onboarding sessions!

Cons

Nothing yet! All looks good to us so far!

Review Source

VR

Victoria R.  
Inventory Specialist  
Retail  
Used the software for: 2+ years

### "Victoria's Review"

October 11, 2023

4.0

The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems

Pros

Ease of use, Customer point tracking, Customer Service from Staff

Cons

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Review Source

Response from Kangaroo Rewards

October 18, 2023

Hi Victoria, We appreciate your vote of confidence, it means a lot to us. Regarding Kangaroo's Tier program, we wanted to make sure you're aware of the full capacity and versatility of this program. Point Multiplier is only one of many ways to craft exclusive offers and rewards for each tier. Every targeted offer you create in Kangaroo can be exclusive to a particular Tier. Kangaroo's powerful marketing segmentation has many possibilities. Please don't hesitate to reach out to your dedicated customer success team to go through this and more in-depth. Thank you for your continued support, and for trusting us with your business!

RA

Rami A.  
Owner/operator  
Food & Beverages  
Used the software for: 2+ years

### "Bialik Cafeteria Kangaroo review "

August 29, 2023

5.0

Good App. Great support. For my needs it's good.

Pros

The ease of customer's depositing funds to their account.

Cons

The length of time it takes to process a sale.

Reason for choosing Kangaroo

Saw it at a local business and got the information from the owner.

Review Source

sJ

seyedpayam J.  
CEO  
Food & Beverages  
Used the software for: 6-12 months

### "Exceptional Customer Support and Rewarding Loyalty Program"

February 1, 2024

5.0

What impresses me the most is the speed and efficiency of their customer service. Issues are resolved quickly, and the staff goes above and beyond to ensure customer needs are met. Kangaroo Rewards has set a new standard for loyalty programs and customer service, making it a valuable asset for businesses looking to elevate their customer engagement strategy.

Pros

My experience with Kangaroo Rewards has been outstanding, particularly due to their exceptional customer support and innovative rewards program system. From the very beginning, the support team, especially a representative named Nadim, provided prompt and helpful service that exceeded my expectations. Their commitment to customer satisfaction is truly remarkable, demonstrating a clear dedication to 100% customer retention.

Cons

The rewards program system itself is intuitive, user-friendly, and highly effective in fostering customer loyalty. It offers personalized incentives that enhance the overall customer experience, making it not just a tool for transactions but a platform for meaningful engagement. The ease of earning and redeeming rewards adds significant value, setting Kangaroo Rewards apart in the market.

Review Source

Lea A.  
Managing partner  
Food & Beverages  
Used the software for: Less than 6 months

### "Great loyalty software"

May 6, 2024

5.0

Pros

The customer support is fantastic. He regularly checks in to ensure everything is going smoothly. Whenever I discover a new feature, he patiently guides me through the entire process. He is very involved and makes learning the app effortless!

Cons

The Kangaroo team is absolutely amazing, and we are thrilled with everything at the moment.

Review Source

ME

Michelle E.  
President  
Retail  
Used the software for: 6-12 months

### "Kangaroo Rewards integrates with Lightspeed POS and Shopify eCommerce"

May 11, 2023

5.0

Meets my integration needs and the customer service has been excellent.

Pros

I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,

Cons

The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.

Alternatives considered

[SumUp](https://www.capterra.com/p/170673/SumUp-Air/)

Reason for choosing Kangaroo

Integration with Lightspeed, Shopify and Klaviyo

Review Source

ME

Maya E.  
Managing Partner  
Management Consulting  
Used the software for: Less than 6 months

### "Kangaroo helped us take our business to a different level"

May 8, 2024

5.0

Pros

The team is super helpful.. Kangaroo is easy yo use even for a person from a non marketing or social media background

Cons

Nothing till now. All features are easy to use

Review Source

Majd K.  
Marketing Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Loyalty Program with Kangaroo"

December 22, 2023

4.0

It was an added value for customer retention efforts and building a streamlined customer data base that you can access anytime.

Pros

The fact that Kangaroo provides an actual customized application for the end user to download and use is great. The support team is very helpful and responsive.

Cons

The admin dashboard is a bit confusing but like everything you can get used to it after a while of using it, but the support team is always available to guide you along the way.

Review Source

SP

Scott P.  
Business Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Simple but effective and slick "

March 5, 2024

5.0

We are really pleased with the experience and customer service we have, and continue o receive. From start-up and with any ongoing issues, the support has been quick and any issues resolved straight away. Special mention to \[sensitive content hidden\] for the knowledge and assistance in navigating and curating all elements of the app. We can't imagine not having this offering for our customers and would highly recommend.

Pros

How simple the platform is to navigate and use whilst also being able to tailor the look and feel of the app to meet our branding needs.

Cons

The ability to segment the customer per location and more filters to view customer lists.

Review Source

Reggie A.  
Operating Partner  
Food & Beverages  
Used the software for: 6-12 months

### "Easy to use, top tier customer service!"

March 20, 2023

5.0

Pros

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. \[sensitive content hidden\] has been of the top examples of best customer service I've seen across all of our vendors.

Cons

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.

Switched from

[SlickText](https://www.capterra.com/p/155430/SlickText-com/)

Kangaroo offeres more advanced loyalty programs. SlickText only had SMS campaigns where Kangaroo offers Push & Email as well.

Review Source

ZW

Zondre W.  
General Manager  
Retail  
Used the software for: 1-2 years

### "Best option for Lightspeed"

December 31, 2019

4.0

Pros

The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Cons

A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

Review Source

Response from Kangaroo Rewards

January 7, 2020

Hello Zondre, Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business. Best Regards, Team Kangaroo

KD

Kosta D.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Great Loyalty Program with App"

July 12, 2022

5.0

A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.

Pros

I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

Cons

It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

Review Source

Response from Kangaroo Rewards

July 15, 2022

Thank you for the wonderful review Kosta! It's been a pleasure working with you and your management team.

RA

Rawad A.  
Marketin and E-commerce Manager  
Retail  
Used the software for: Less than 6 months

### "HUGO BOSS & ANOTHER Review"

November 10, 2023

4.0

In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.

Pros

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Cons

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

Review Source

bH

bryce H.  
ceo  
Sports  
Used the software for: 2+ years

### "Perfect for Our Business"

December 5, 2023

5.0

Excellent customer support, always there to help.

Pros

Customer service to work through customizing the out of box product.

Cons

A mistaken points bonus can't be undone by me of Kangaroo team.

Review Source

Response from Kangaroo Rewards

December 7, 2023

Hi Bryce, We appreciate you stating that Kangaroo is perfect for your business. This is a vote of confidence we don't take lightly or for granted! We will reach out shortly regarding the Bonus Points issue to understand the use case and get it fixed for you. We appreciate your business!

JT

Joseph T.  
Web Developer  
Cosmetics  
Used the software for: 6-12 months

### "Great product"

October 6, 2023

5.0

The support team is amazing, specially \[sensitive content hidden\], he follows up with us on a frequent basis, just to check whether we need anything, plus very responsive when it comes to colleagues requests/concerns shared with him.The onboarding team was amazing as well, I still remember both of them \[sensitive content hidden\].

Pros

I honestly was amazed by the all in one marketing platform. The marketing team can run everything from this dashboard without having to leave it.

Cons

Nothing actually. I am happy that the team is open for suggestions, even the upper management as well. They never disappoint us in terms of new integrations we would like to have available.

Review Source

cM

curt M.  
president  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "muscle depot review"

January 23, 2024

5.0

great service from the team all the time.never had a problem

Pros

a great way to connect with customers whenever i decide to run a special

Cons

can't say anything bad on this one,always a pleasure dealing with the team

Review Source

Bartholomew B.  
Data entry entry  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Kangaroo "

July 20, 2023

5.0

Good

Pros

I am in and it's been a great experience so far.

Cons

complaints to the company was the layout on the administrator's website.

Review Source

AL

Andrea L.  
General Manager  
Retail  
Used the software for: 2+ years

### "Kangaroo review"

December 18, 2019

5.0

We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.

Pros

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

Cons

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Review Source

Response from Kangaroo Rewards

December 24, 2019

Hello Andrea, Thank you for the positive review. We are happy to read that our program is working well for you especially as a tool to enhance business on Wednesdays. Our support & development team will look into your issue regarding displaying the points on the receipt for your new POS system. Thank you for your continued support and fidelity. we value your business. Best Regards, Team Kangaroo

RK

Ron K.  
Owner  
Retail  
Used the software for: 2+ years

### "Rewards and more"

August 23, 2022

5.0

The draw feature is really amazing. No more handing out raffle tickets or saving sales receipts to do draws. Once you setup a draw in Kangaroo, the system takes care of everything including contacting the winner.

Pros

Kangaroo rewards has given us the ability to keep in constant contact with our customers. Features such as the referral program, draw option, reminders, and scheduled messaging has been a valuable part of our growth. Kangaroo easily and seamlessly integrates with our Lightspeed POS platform.

Cons

The only issue I have had with kangaroo is the need to have images for rewards and draws that are only for internal use. It hasn’t affected our satisfaction at all.

Review Source

SJ

Serge J.  
Managing Partner  
Food & Beverages  
Used the software for: 1-2 years

### "Highly Recommended 👍🏻👍🏻"

March 22, 2024

5.0

Very good 👍🏻👍🏻 Would highly recommend to any business that’s thinking of working with Kangaroo

Pros

Easy to use, has lots of cool features that are very beneficial for our business

Cons

Not much. To be honest their support team is highly efficient and answer all our needs straight away

Review Source

Response from Kangaroo Rewards

March 26, 2024

Thank you for the wonderful review! We're delighted that you find our product easy to use and full of helpful features for your business. Providing exceptional customer service is highly important for us, and we're delighted that it's reflected in your experience. If you have any further feedback or suggestions for us please don't hesitate to reach out. We're here to ensure your continued success with Kangaroo!

VR

Verified Reviewer  
Social Media Coordinator  
Retail  
Used the software for: 6-12 months

### "Decent Rewards Program"

January 9, 2019

4.0

Pros

Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

Cons

It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

Review Source

Response from Kangaroo Rewards

January 11, 2019

Hello, Thank you for taking the time to review our loyalty program. We¿re delighted that you recognized the value and strength of our loyalty software features. We pride ourselves on the ease and simplicity of operating our software system and are disappointed to learn that your team experienced some difficulties. In the future, please do not hesitate to reach out to our support team via chat, email or phone to schedule a refresher course. Our support team is dedicated to ensuring that all of our customers feel comfortable with our software and are always happy to help resolve any issues which may arise. If you could kindly send a direct message to customersuccess@kangaroorewards.com with detailed feedback of your experience, we would appreciate the opportunity to learn how we can improve ourselves. Thank you and we hope to have the opportunity to work with you again soon! Thank you, Kangaroo Rewards

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