# Page 9 | Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Kangaroo the right Customer Loyalty solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews

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Kangaroo

4.9 (248)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 26th, 2026

# Page 9 - Reviews of Kangaroo

## Showing most helpful reviews

Showing 201-225 of 248 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AO

Alaa O.  
Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Great program"

January 8, 2024

5.0

Pros

Customer satisfaction Customer returns for prizes and rewards Knowing customer's names, date of birth.. for better communication.

Cons

DOB selection Should have a retry button if the internet went off or the system crashed

Review Source

CM

Caline M.  
Marketing Associate  
Cosmetics  
Used the software for: Less than 6 months

### "SALMA's Review"

April 29, 2024

5.0

Pros

What i liked most about Kangaroo Rewards is the exceptional customer service. From initial inquiries to ongoing support, the team demonstrated a commitment to ensuring a smooth and successful experience.

Cons

Not applicable in our case, we loved everything!

Review Source

HT

Heather T.  
Owner  
Apparel & Fashion  
Used the software for: Less than 6 months

### "Wonderful Choice for a Loyalty Program"

February 3, 2020

5.0

Pros

I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!

Cons

There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Review Source

Response from Kangaroo Rewards

February 7, 2020

Hello Heather, Thank you for the excellent review! We're thrilled to hear that Kangaroo is meeting your business needs. We are a bit concerned about your comments regarding the customer tiers and our support team will reach out shortly to help you with your customer tier objectives. Thank you for choosing Kangaroo! Best, Team Kangaroo

SV

Shyam V.  
Manager  
Retail  
Used the software for: 1-2 years

### "Customer follow up"

December 20, 2019

4.0

I like it very much as small business but still having marketing tool to hold its customer base.

Pros

Very good to stay connected to your customer base.

Cons

This highlights Kangaroo Rewards more than the Store

Review Source

Response from Kangaroo Rewards

January 7, 2020

Hello Shyam, Thank you for taking the time to leave a review. We''re pleased to hear that Kangaroo's marketing tools are effective in helping you stay connected with your customers. Best Regards, Team Kangaroo

SS

Steve S.  
Owner  
Hospitality  
Used the software for: Less than 6 months

### "Members love the program "

December 4, 2019

4.0

Customers love collecting points ....its the psychology of being rewarded just for coming into the restaurant. They always and willing provide phone number on the guest receipt to help us track purchases.

Pros

Ease of use on the front end and daily input of guest purchases

Cons

Set up....issues with uploading existing members from a previous program.

Reason for choosing Kangaroo

Ease of use, price, cdn company, they have an app for customers to use and reputation of kangaroo

Review Source

Response from Kangaroo Rewards

December 10, 2019

Hi Steve, Thank you very much for your feedback. We are very happy to hear your customers love Kangaroo! and that you find it easy to use. It's rare to come across any issues while uploading existing customers lists and points balance which is a very simple process that usually takes minutes; I'm sorry it wasn't as smooth as it was supposed to be for you. We will make sure to keep improving this process to make sure this doesn't repeat.

JC

JD C.  
Owner/Operator  
Retail  
Used the software for: 1-2 years

### "Great CRM"

December 24, 2019

5.0

Pros

Really like the ease of use and intuitiveness of the interface.

Cons

Wish there was a way to bulk edit customer consent.

Review Source

Response from Kangaroo Rewards

January 7, 2020

Hello JD, Thank you for the 5 Star Review! We're thrilled to hear that the program is easy and intuitive for you to use. Our support team will reach out shortly in regards to bulk edits for consent. Thanks again for choosing Kangaroo Rewards. Your business is important to us! Best Regards, Team Kangaroo

OL

Olga L.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Reward and Loyalty program review"

December 10, 2023

5.0

Very professional staff. Easy on boarding and support.

Pros

Easy integration with ERP system, easy in use, many functionalities.

Cons

Don't have any comments regarding cons. All good so far.

Review Source

KE

Kamar E.  
Owner  
Real Estate  
Used the software for: Less than 6 months

### "Folar by kamar review "

January 26, 2024

4.0

Pros

Support time is amazing quick response The program is easy and so friendly

Cons

Actually no thing All is good and we are really happy with the program and service

Review Source

EA

Ethan A.  
Digital Marketing Specialist  
Cosmetics  
Used the software for: Less than 6 months

### "Fast-growing platform with great native integrations"

March 18, 2024

5.0

Pros

Kangaroo had the native integrations we needed. Without this platform, we would have had to build a costly custom API integration from scratch to connect our online platforms. The customer service team are also very dedicated and put a lot of hard work into getting our loyalty program live.

Cons

Took a lot longer to set up than our account manager originally estimated; however, customer service and tech support were very happy to assist at no extra cost.

Review Source

LA

Lea A.  
Marketing Manager  
Pharmaceuticals  
Used the software for: Less than 6 months

### "My oras x kangaroo review"

November 28, 2023

5.0

Love it! Simply anazing the team that helped us to set the loyalty program is professional

Pros

The assistance, usage and features. Amazing!

Cons

Nothing it was easy to use, no complications .

Review Source

TL

Thinh L.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "I love Kangaroo Rewards."

December 18, 2019

4.0

I have no problem with Kangaroo rewards so far.

Pros

My customers likes the rewards program , because they feel like they earn some things back from all the business they give us .

Cons

I'm very happy with the software so far.

Review Source

Response from Kangaroo Rewards

January 7, 2020

Hello Thinh, Thank you for the excellent review! We're delighted to hear that Kangaroo is working well for your business and that your customers are enjoying the loyalty experience. Thank you for choosing Kangaroo Rewards, we appreciate your business. Best Regards, Team Kangaroo

DD

Darren D.  
COO  
Retail  
Used the software for: 1-2 years

### "Rewards"

December 19, 2019

4.0

Pros

The ability to send text messages to customers direct.

Cons

Cost of the program plus adding in texting costs runs high.

Reason for choosing Kangaroo

Franchise

Review Source

Response from Kangaroo Rewards

January 7, 2020

Hello Darren, Thank you for taking the time to write a review. We''re disappointed to learn that you feel that the value of the program is not reflected in the cost. If you're open to it, I can have our support team run through all the features with you that are available within the program so that you can maximize your program and gain full value. Your business is important to us as is your success. Best Regards, Team Kangaroo

maT

michel angelo T.  
data analyst  
Apparel & Fashion  
Used the software for: 6-12 months

### "great experience"

November 29, 2023

5.0

great experience great product and amazing support

Pros

great customer support and amazing features

Cons

no bad experience so far the work is smooth

Review Source

CS

Chris S.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Kangaroo is Great!"

December 26, 2019

5.0

Overall experience (from initial contact to using the app) was exceptional.

Pros

Kangaroo has the amount of customization we were looking for from a loyalty, promotion, and marketing package. We have used other loyalty programs and for a similar cost we were able to transfer to Kangaroo successfully and our customers love it.

Cons

There was a bit of a learning curve, but after our employees learned how Kangaroo was integrated into our POS system they love it.

Review Source

Response from Kangaroo Rewards

January 7, 2020

Hello Chris, Thank you for the exceptional review! We're thrilled to have you on-board and delighted to hear that your experience has been everything we promised. Thank you once again for choosing Kangaroo to power your loyalty program. Best Regards, Team Kangaroo

SF

Steve F.  
Creative Strategy  
Sporting Goods  
Used the software for: Less than 6 months

### "Well-timed solution"

September 14, 2023

4.0

So far so good - we are just scratching the surface of what it can do. Once we get rolling, we feel we will grow.

Pros

Kangaroo is flexible and continues to add features. The referral tool Their support has been fantastic - a real person, live walkthroughs and easy to work with.

Cons

We are in the SHAFT industry, so there are challenges that limit our ability to take full advantage of the features.

Reason for choosing Kangaroo

Best combination of features.

Review Source

RA

Rayan A.  
Founder  
Sports  
Used the software for: Less than 6 months

### "Excellent Product"

November 29, 2023

5.0

Pros

Easy to use and very user friendly, affordable

Cons

Nothing

Review Source

HM

Hamza M.  
Mobile App Developer  
Computer Software  
Used the software for: Less than 6 months

### "Best Loyalty program"

November 29, 2023

5.0

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

Pros

Loyalty Program we used and we liked it most

Cons

As its just five months of use so i will not be able to tell you the cons

Review Source

FD

Freddy D.  
Senior Marketing Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great solution for a loyalty program"

February 8, 2024

4.0

Great solution for what we were looking for.

Pros

We had a fairly unique use case and the support team were amazing in building out a process for our program. \[sensitive content hidden\] is amazing and has been a pleasure to work with.

Cons

One feature that does not work well for us is the app. Admittedly this is due to our unique use case.

Review Source

JK

Jihad K.  
CEO  
Consumer Goods  
Used the software for: I used a free trial

### "Kangaroo review"

January 19, 2024

5.0

Pros

Excellent young motivated team. Always efficient support

Cons

Nothing. Professional well informed team

Review Source

DW

DAVID W.  
President  
Entertainment  
Used the software for: Less than 6 months

### "Optimistic"

December 18, 2019

4.0

I chose Kangaroo as a means to launch a loyalty program. To date, all efforts have been on setup and training. We will launch to the consumer in January.

Pros

The software is very easy to use for the consumer at the store register and makes onboarding more likely. The support team has been very good so far.

Cons

There are some bugs in the mobile apps that are being fixed.

Review Source

Response from Kangaroo Rewards

January 3, 2020

Hello David, Thank you for the sincere review. We're happy to welcome you to the Kangaroo family and we look forward to the launch of your loyalty program. We're confident that our software will crush your goals for 2020. Best Regards, Team Kangaroo

BM

Brenda M.  
owner  
Retail  
Used the software for: 6-12 months

### "not a good product"

February 26, 2020

1.0

None

Pros

There was nothing that stood out about this software

Cons

not user friendly. Did not work as promised. Did not get the customer service I needed

Review Source

Response from Kangaroo Rewards

March 3, 2020

Hello Brenda, Thank you for taking the time to review our loyalty solution. We are disappointed to hear that Kangaroo was not a good fit for your needs. Kangaroo's platform performs best in traditional retail, service, restaurant or wholesaler environments. While our platform can be used for non-traditional retail models, it requires a higher level of preparedness. We thank you for allowing our support team to work with you and we sincerely hope that you find the right solution for your business. Best Regards, Team Kangaroo

KC

Katherine C.  
Manager  
Retail  
Used the software for: Less than 6 months

### "Customer Service"

February 12, 2024

5.0

Pros

\[sensitive content hidden\] is always happy to help with any questions that I have.

Cons

n/a.

Review Source

NV

Nelson V.  
President  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great reward program"

October 27, 2020

5.0

Great Reward program and great technical support!

Pros

Customer support and personalized reward program! The technical team is always accessible to support our needs and concerns.

Cons

We had to translate in French certain sections of the program.

Reason for choosing Kangaroo

Special one year promotional offer

Review Source

Response from Kangaroo Rewards

October 28, 2020

Thank you Nelson!! we're happy to hear you're enjoying Kangaroo! Stay Tuned ... great things are coming up to make all these powerful features even easier, simpler and a breeze to use :)

SW

Susanne W.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Exceptional Personal Customer Service"

September 13, 2018

4.0

None. Team was always ready to help and very responsive. Quick and willing to help the customer one on one in integrating the Apps to our business needs.

Pros

Easy to use at the point of sale. Easy to adapt to my garden business. Exceptional Customer Service, making the transition from system to theirs amazing.

Cons

That it cost more to link it to an app for specific business.

Review Source

Response from Kangaroo Rewards

December 12, 2018

Hello Susanne, Thank you for taking the time to review our loyalty program. We're thrilled to hear that the app is working well for your business needs and that your experiences with our customer service department has been top-notch. We appreciate your continued support and please feel free to reach out if we can help you with anything else. Best, Kangaroo Rewards

BA

Brian A.  
Sales Manager  
  
Used the software for: 6-12 months

### "No more stamp cards."

April 23, 2018

5.0

Pros

I recently made the switch from using a loyalty card and hole punch to Kangaroo and my customers love it. I have seen an increase in sales and its super easy to use.

Cons

I would say explaining the switch to customers was the hardest part however they got it pretty quick.

Review Source

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