# Page 5 | Kangaroo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Kangaroo the right Customer Loyalty solution for you? Explore 248 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews --- Kangaroo 4.9 (248) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Page 5 - Reviews of Kangaroo ## Showing most helpful reviews Showing 101-125 of 248 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DC David C. Digital Director Marketing and Advertising Used the software for: 1-2 years ### "Highly Recommend for Loyalty App Experience" October 8, 2024 5.0 From the customer service to meetings with the technology specialists, Kangaroo's responsiveness and ability to work within the parameters of our mobile app have been nothing short of perfect. Pros Intuitive dashboard and backend, and responsive customer service Cons There is nothing particular that comes to mind Review Source RG Reem G. Designer Retail Used the software for: Less than 6 months ### "Kangaroo review 2025" June 3, 2025 5.0 The overall experience has been smooth and the team is very helpful and always available to help, even customers enjoy the program Pros Kangaroo is a very easy platform to use and the concept is very nice to implement as it is rewarding customers Cons There is nothing particular that is not nice or easy about Kangaroo, everything has been smooth so far.. Review Source JH Julian H. owner Retail Used the software for: 6-12 months ### "Great service" December 4, 2024 5.0 All positive things to say about the product and service Pros Lots of marketing options and analytics, plus great customer care. Cons No complaints so far, all good experiences. Review Source SA Sara A. Owner Tobacco Used the software for: 6-12 months ### "Akikis cigars review" August 16, 2024 5.0 Highly recommended. The platform is greatt Pros Great customer support \[sensitive content hidden\] and follow up!! Also the platform is very user friendly Cons I would have a little bit more flexibility in customizing some options to our branding. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) Overall experience. More personalized and customer support Review Source CN Cliff N. Fly Shop Manager Retail Used the software for: 6-12 months ### "\[sensitive content hidden\] is the Best!" September 25, 2024 5.0 Overall, very good. While the system is not without its idiosyncrasies, Tech Support is very helpful in resolving any problems. Pros Working with tech support \[sensitive content hidden\] to resolve an issue. He was extremely professional and highly competent in resolving our problem in an expeditious manner. He even took the time to call and let us know the problem had been resolved. Cons At times, navigating the product to find information or resolve minor issues can be cumbersome. Review Source AQ Amanda Q. Director of Operations Retail Used the software for: Less than 6 months ### "Excellent!" October 17, 2024 5.0 I would highly recommend Kangaroo for any small business looking to start a Loyalty program. Pros The onboarding process has been smooth and informative. The back office is user friendly, and the chat option for support has been great. Cons So far, it has been awesome! We are just getting started, but have felt well supported. Review Source BI BACHAR I. Founder Retail Used the software for: Less than 6 months ### "Great Service but Pricey" March 27, 2025 5.0 I would like to explore Kangaroo further to provide a more comprehensive review of my overall experience with the service. Pros I really appreciate the excellent customer service provided by the team, especially \[sensitive content hidden\]. They were incredibly helpful and attentive. Overall, it’s a fantastic service Cons The monthly fees are quite high, which can be challenging, especially for small businesses like mine Review Source HH Hussein H. Managing partner Cosmetics Used the software for: Less than 6 months ### "Excellent team" April 29, 2025 5.0 Excellent management and follow up. Very professional and nice platform. Team well trained Pros \[sensitive content hidden\] has excellent communication skills, good listener, supportive and professional in dealing with customers Cons Nothing, everything was up to the level. Follow up was good, team very professional Review Source LR Lynn R. Founder Cosmetics Used the software for: Less than 6 months ### "Kangaroo experience " January 23, 2025 5.0 It was smooth, I felt well guided and supported Pros How Professional and supportive they are Cons All is good so far. Everything was well explained Review Source MS Matt S. Marketing Automotive Used the software for: Less than 6 months ### "Brilliant Product & Support" January 16, 2025 5.0 Excellent, great support and a happy customer Pros The product is great but working with \[sensitive content hidden\] has made the whole process really simple Cons I'd like to see a bit more self service training documents or video tutorials Review Source AF Anthony F. President Retail Used the software for: 6-12 months ### "A good value" July 17, 2024 5.0 Excellent, kangaroo has really made an impact Pros The customer support is second to none. Really on top of it. Cons I would like to see more a more dynamic integration with m POS and website. I want to have a real “live” customer base where both kangaroo and POS work two ways Review Source JNR Jean Nicholas R. Directeur Sports Used the software for: Less than 6 months ### "Review Kangoroo" November 7, 2024 5.0 L'expérience est incroyable, je suis en formation avec \[caché sensible contenu\] et elle est une incroyable formatrice. Toujours aussi simple, à l'écoute de nos besoins et aussi toujours disponible lorsque j'ai des questions! C'est un plaisir de travailler avec elle! Pros L'application en général, très «user friendly» Cons Rien! La plateforme est bien adapté au besoin de tous! J'adore la plateoforme Review Source MK Mireille K. owner Retail Used the software for: Less than 6 months ### "Professionalism" September 9, 2024 5.0 So far perfect. We installed the program remotely. Friendly staff. keep going! Pros Friendly staff supportive Patient Flexible Cons The team is so friendly and supportive. Working with \[sensitive content hidden\] is amazing. Meticulous and very patient Review Source SF Salma F. Owner Cosmetics Used the software for: Less than 6 months ### "Empowering my small business marketing journey with a supportive professional team" September 13, 2024 5.0 My experience was incredibly positive. The entire team was cooperative and understanding. Thanks to their professionalism and empathy, the experience was smooth and reassuring. Pros I would like to express my sincere gratitude to \[sensitive content hidden\], and the entire team for their unwavering support and professionalism. They not only identified the strengths of my startup business and were always willing to assist me in areas where I needed improvement throughout the program installation . Their guidance was clear, and their commitment to supporting me was evident, as they followed up with me consistently throughout the entire process. Cons There is currently no B2B loyalty program in place, despite it being a key focus for my small business. Review Source EM Emilie M. Marketing Manager Retail Used the software for: Less than 6 months ### "Kangaroo always higher" October 22, 2024 5.0 Belle expérience, rien à dire contre! Une équipe présente, rapide et une interface complète sans être compliqué! Pros L'accompagnement, l'interface est simple à comprendre et utilisée. Une belle plateforme qui facilite le marketing et la communication entre les logiciels mais aussi avec les clients. Cons Interface seulement en anglais mais c'est vraiment pas si grave que ça! Fallait bien trouver un Cons! Review Source vA vincent A. Manager of Marketing Retail Used the software for: 6-12 months ### "Kangaroo simple and affordable " August 26, 2024 5.0 Overall I would recommend it. It helps improve customer loyalty and its straightforward easy to use Pros User friendly interface cost effective and the customer support of the top three pros about Kangaroo Cons The only con I would have to say is that it has limited customization for small businesses. Review Source EH Ester H. Marketing manager Retail Used the software for: 1-2 years ### "Amazing team " October 16, 2024 5.0 It’s a great tool for our business. We are able to connect with our clients even further. Pros Great support, team is always willing to help and answer questions. Cons takes a little getting use to understanding the functions but team is always willing to help Review Source DM Dean M. Managing Member Retail Used the software for: Less than 6 months ### "Need a loyalty program for Lightspeed Retail and Ecom? This is the best we found." August 9, 2024 5.0 Excellent. One of the few standout companies we have dealt with in recent times. Pros Fast, efficient setup, questions answered promptly, support issues taken care of without having to contact multiple times. Cons I wish it was more affordable, but as the saying goes, you get what you pay for. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing Kangaroo More robust and offered the features we needed. Switched from [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) We evaluated a few options before making a decision. Kangaroo offered the most robust system we could find, but was not overwhelming for a person who was not familiar with setting up a loyalty program. Review Source TK Tayyaba K. Marketing Manager Apparel & Fashion Used the software for: Less than 6 months ### "Small Business Loyalty Program" July 29, 2024 5.0 Within a month, we have been able to see ourselves move towards our goals which include customer retention, customer engagement, higher purchase frequency, and order values. Setting up reward programs can be a lengthy and stressful process, however, with Kangaroo, we were able to launch it within 15 days after the introductory meetings. Pros Firstly, I absolutely loved working with the Team. From the initial introductory meetings to the onboarding process, Kangaroo Team was on top of everything. Team was diligent, dedicated to providing us with all the functions necessary, and very efficient. Secondly the setup process was smooth and quick. Cons As a small business, this was a costly investment. Review Source JH James H. Bit of Everything Hospitality Used the software for: Less than 6 months ### "Kangaroo Rewards" August 7, 2024 5.0 So far so good, products are working well and we are looking to expand are use of kangaroo. Pros Ease and professionalism of support received from \[sensitive content hidden\]. Always available and helpful. Cons None as yet. Haven't had any negative experiences Alternatives considered [Bookwhen](https://www.capterra.com/p/157881/Bookwhen/) Reason for choosing Kangaroo Didn't really find anything else that hit our unique needs. Switched from [ClassPass](https://www.capterra.com/p/249675/ClassPass/) More modern, more automated. Better marketing. Review Source TD Tiffany D. Marketing Specialist ReStore Retail Used the software for: 1-2 years ### "You won't be disappointed!" July 1, 2024 5.0 After trying a few different reward programs, we can honestly say that Kangaroo is the most user friendly, bang for your buck program on the market. Customer service is top notch and always available during working hours. Pros Ease of use and extraordinary customer service. Being able to utilize our own devices. Personalization geared toward our organization. Cons There was truly nothing about Kangaroo that we did not like. Review Source SC Steve C. Owner Retail Used the software for: 6-12 months ### "Great Loyalty App and Exceptional Service!" July 7, 2024 5.0 Overall we are extremely happy with the app and service, from on-boarding to technical support - the service has been terrific. Pros We're continually impressed by Kangaroo's exceptional customer service. Every interaction with their support team has been not only helpful but also incredibly friendly and responsive. Any issue we have they're on top of it immediately and have a quick resolution. Their app is robust and we can tailor it to our specific needs. Cons No cons so far, the app performs well and support is excellent. Review Source RK Ramy K. Ecommerce Manager Sporting Goods Used the software for: Less than 6 months ### "Smooth Onboarding, Advanced Features, and Excellent Rewards" August 13, 2024 5.0 I recently joined the Kangaroo rewards, the process of getting started was very smooth and straightforward. The support team was so helpful, guiding me through every step and ensuring I understood all the benefits. Pros Advanced Features : point reward, tiers rewards , referal program and promotional reward, it has everything you need Cons Landing page for the rewards should be created in Kangarou dashboard system to set it up on our website. Review Source MF Mehrad F. Business. Dev. Manager Restaurants Used the software for: Less than 6 months ### "Great Loyalty System" July 23, 2024 4.0 Pros Great Loyalty System. Missing a lot of advanced options but still more advanced that most other competitors Cons High Cost of SMS. Missing Advanced options such as sending text message to cx after X mins of purchase or a user friendly member platform Alternatives considered [Annex Cloud Loyalty Experience Platform](https://www.capterra.com/p/164609/Customer-Loyalty-Cloud/) Review Source AW Adam W. E-Commerce Executive Automotive Used the software for: Less than 6 months ### "Easy to set up, fantastic customer service!" July 30, 2024 4.0 Overall a very good experience so far with Kangaroo! I'm confident we will have good customer service going forward with any issues that may arise, or changes that we make. Would recommend. Pros Fantastic customer service from \[sensitive content hidden\] from initially setting up our rewards scheme through to answering any questions and dealing with any issues we had very quickly. It's easy for us to manage and also simple for our customers to use. Cons The cross over between the new dashboard and the old portal can be frustrating to use at times. Some functions and information can only be performed/displayed on one, but not the other. Often find it freezing having to log back in. However I'm sure this will be ironed out. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.