Who Uses This Software?

Local businesses (i.e. maid and lawn care services) that offer residential and commercial services on an appointment basis.


Average Ratings

75 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
    See pricing details
  • Pricing Details
    Unlimited users Unlimited Jobs
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Launch27
  • launch27.com
  • Founded 2013
  • United States

About Launch27

Launch27 is a powerful online booking system that allows potential customers to buy your maid services from your website. Our booking engine can be customized to match your existing cleaning website and can integrate in mere seconds, giving your customers a seamless buying experience. Launch27 also has its own built-in calendar to show you new jobs and appointment times, with aanalytics integration that lets you fine tune your cleaning services with numerous add-ons for awesome conversion rates.


Launch27 Features

  • Billing & Invoicing
  • Client Management
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Payroll Management
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

Launch27 Reviews Recently Reviewed!

The customer service has been great

Nov 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is well thought out for service related industries. You are able to customize to make an exact fit for your company.

Cons: Having to go through strip for credit card processing, I'd much more prefer to use my own selection based on my likes and needs

Overall: this software took the place of several other software's that we were using in the past for estimating, scheduling and tracking

Requirement to scale your business

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I give full credit to Launch27 for helping me business hit high revenue in our first year. It makes the booking so easy for customers which makes them more likely to pick us, and it lets me see exactly what our schedule is like at a glance.

Pros: Very robust platform. Great integration of online booking form, scheduling, and payments. Good analytics for tracking sales. Provides an easy way for customers to communicate, which is important for good service.

Cons: Some features could be improved. Top tier plan is quite expensive compared to the entry and middle ones.

We're onboarding and getting wonderful support.

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: So far, we find it very user-friendly and easy to understand, in general. We like the icons and sidebar, in particular.

Cons: Nothing significant. Having multiple customers assigned to the same email address would be helpful for our company, but it's not a major concern of ours at all.

My review of Launch 27

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I Like that the program is geared towards the cleaning profession and not other professions it makes it easier to navigate.

It's the best software for Cleaning Companies

May 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's very detailed, good looking booking form, easy to use, amazing customer support and they are constantly doing great updates that help us grow our business.

Cons: The upgrade price for all features, including multi-location and an app. Besides that, we are very happy with L27.

Awesome software

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automation

Cons: View of schedule

Overall: This software is perfect for our small service business. It does it all and automates much of what other systems did not.

I Hope My Local Competition Does Not Read This Because This Is My Advantage

Mar 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't have time to list them all go check them out

Cons: Still developing. It is not perfect. You have to accept it is not perfect and sometimes things you expect and think are obvious are missing but they usually have a work around and if it serious will make changes. Also have to be willing to adjust systems, procedures, pricing to interface with Launch platform. It may seen like a big deal in the beginning but your current systems and prices are not really as secret or special as you think. Embrace Launch and bend to it for best results! Trying to make this futuristic software work with your archaic cleaning business practices would be aggravating. Free your mind from your old thinking. Grow and let Launch be your guide.

Overall: Launch 27 is the best software for a residential cleaning company bar none. It really is ahead of its time. I have researched every cleaning related software on the market and chose Launch because this software is awesome. It revolutionized our business. We did make a few modifications to our systems and procedures to align with Launch but the benefits have been outstanding. I feel like my business is on auto-pilot rather than destined to crash if I am not at the wheel 24/7. Plus I have spoken to top officials at Launch regarding a few issues we had. These guys made changes to the software to accommodate our concerns. Who does that? Plus, we have been Beta-Test partners on new features we specifically asked for (yes, these guys really do new updates and improvements all the time). We have been with them for a year and there have been over a dozen improvements and new features. Highly, highly recommend to new solo operators or for large established businesses. The solo operator will start their business on a solid foundation fostering growth. The large business will save a zillion by automating and streamlining their business practices while improving your service level because you and I know your office staff is not following up on every opportunity or asking every happy customer for a review. I don't care if you believe this review or not but it is all true. I don't work for launch or get any inducement to post this review. Its just the right thing to do. I have over a decade experience operating a house cleaning business and Launch is another level. The best is it is so low priced, unlimited cleaners (we have 20), online booking, gift cards, review monitoring is a steal. I think they know it is a deal but have to market to newbie cleaners who think $$$ month is expensive. Look newbie, spend the hundred a month and be thankful or trip over the pennies and miss the dollars. I would use it for $$$ month which incidentally is what I pay now for my famous but clearly inferior software Launch is replacing. I can't cancel because of a year contract. Launch has no contract. That says it all. Launch customers stay because the product and people are awesome not because of shady year contracts. So due your own due diligence and research every product on the market like I did. If you know what to look for you will end up right back here. Look man, Launch is what you need - GET IT!

Recommendations to other buyers: Don't tell my competion

Top Notch service and innovation

Jan 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: Take it from an Entrepreneur with a software IT background. This team is legit. They don't just implement code with bells and whistles, they are putting in place value added features that being efficiencies to your business. Did I mention the response time is almost instantaneous? Follow up to close the loop - amazing. Brittany, Andrew, whole team - well done.

Launch27 is great for local services!

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use
Customer support
Mobile friendly

Cons: No good mapping function as of yet (but it is in the works)

Overall: Launch27 is a fantastic software for local services. It helped us get our feet off the ground and stay organized. I have handled transaction management, invoicing, scheduling, and dispatching, from my cell phone thanks to Launch27!

I definitely recommend!

Great Product Works Well

Jan 25, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I like this feature for our Maid business. Its worked really well so far. The setup was fairly easy to walk through and there is a learning curve but its not bad. The advantage of having a booking form on our site with the ability to create discount codes, referral programs with other customers and the self service feature is excellent. So far when I have had questions I needed to ask them, they have been good about responding with answers and help.

Excellent software with awesome customer support

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The software has all the features that will get your business to strive. It is also continously updating and it's clear that the support team care a lot about this product. Live support is extremely helpful and gets you through even the most basic questions. Totally recommended

Simply the best for service industry

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization and customer support

Cons: None

Overall: We have recently switched from Appointment Plus to Launch27.
This is our 4th online scheduling system for the previous 11 years and, to be honest, it's the best.
Here are few of our favorite features:
- 3 stand-alone mobile apps for field workers, administrators & customers (the apps are very comprehensive in functions)
- Ability to have multiple locations with different pricing rules
- Stripe integration (now we can save on credit card processing fees, our previous rate was 4% vs. 2.9% with Stripe)
- Built-in quoter (you can provide instant quotes)

If your company is service business - look no further then Launch27!

A Simple and Powerful booking/scheduling software that will run your service business for you

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features
Customer service
Ease of use

Cons: Price

Overall: I called to talk to a representative and was immediately impressed by how incredibly helpful they were. They did a virtual tour for me which was very informative and gave me a good grasp on how to run the software.

The software itself is really simple yet incredibly useful. Every feature I could ever want or need is included. The business basically runs itself once you've got this on there.

A commendation for Aynom

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Thank you for your help, great visual support, and attentiveness. Keep up the good work Aynom. I figured should be easy but it turned out weird and I received the file.

Absolutely love launch27

Nov 09, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Launch27 is the back bone to our business. Launch27 makes owning a business so much easer and there customer service is amazing they are so helpful and polite. They really are life-savers!

Incredible software and amazing customer service to back it up

Nov 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Signed up for Launch27 and I'm hooked. The software is incredible and well written. It's orderly and logical. They've literally thought of everything. Makes my life so much easier. On top of this, their support is outstanding. They even did a personal walk through with me on the phone which was great (Thanks, Anthony, for that!).

Launch27 is the bomb dot com

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I made $10,000 in one month using this product! Enough said, I love it. And their software you can buy websites that work with it, the sites are super high converting.

Awesome software!

Aug 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The staff is great to deal with. They answered my questions quickly and patiently. Implementing the software has saved me so much time and captures leads I wouldn't be able to get.

nice tool

Aug 03, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: nice tool. Some difficulty if not english speaking website for some translations not possible and payment system offer not large enough.

Great product, highly recommended!

Jul 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization, automation, ease of use. They really thought this out! Amazing customer service.

Cons: Nothing I can think of, any time I've had a question, they have been able to answer it.

Overall: Launch 27 was easy to install and get rolling. We've had really good feedback on the backend from our clients, email sending, etc. If you operate a service business, this is a great low-cost solution that will fit the bill!

Recommendations to other buyers: My advice... get it! It's low-cost, high-output!

Launch 27 is the best!

Jul 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Online booking
Customer login portals
Team login portals
Customization
Ease of use
Team payments

Cons: It's not free
Uses stripe which charge 2.9% + 30 cents per transaction
Not 100% automated

Overall: I've looked at many other options, but Launch 27 wins hands down. You get everything you need in one neat little package.

Great Service!

Jun 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Launch 27 integrates flawlessly with my service company (pressure washing). We now book the majority of our jobs online, sight unseen, and everything is working extremely smooth!

Superior Customer Service. JUST PERFECT!!!!!

Jun 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything, it makes my life easy.

Cons: A calendar like something that looks like outlook so that I can see my staff job on a cleaner way but I will take what I have it is still perfect

Overall: This box is not enough space to describe how great the service was. Never have I had an hands on service provider teaching me how to do things from soup to nuts. heck, he did some of the work for me. THANK YOU!

Recommendations to other buyers: for now, it is just great my me and for my purpose.

Launch27 is great software backed by great people

Jun 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We initially looked into Launch27 after seeing one of our competitors using it. We had talked before about buying a management software, but had decided to just use forms in the meantime. After using Launch27 we have seen our customers willing to pay more seemingly just for the convenience! Pays for itself 10x over!

What they lack in stature, they made up for in diligence and hard work. 5/5

May 30, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I think it's safe to say no products are perfect out there, none the less, team rohan and gang put together for support is immaculate.

Coming from a person who's worked all over asia and lived there most of my life, L27 tech support is second to none - even for a Singaporean.

Even if you don't think you need a appointment scheduling software, you'll be glad you have l27 tech support on yourside.

My Experience with Launch 27

May 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pretty good overall. I love the automatic email scheduling.

Only negative is I don't know which bookings are confirmed or not. I wish there was a bit more of a status option -- maybe I missed it.

Either way, the software makes life a lot easier. And allows for better profit margins

Does exactly what it's suppose to

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Customer support is responsive to any issues...the software works well and is easy to use. I can't think of any reason to use any similar competitors.

It doesn't get much better

May 05, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It's kind of unreal how awesome L27 is. It automates so many aspects of my business so I can focus on growing it. I made well over $1000 in my first month which I never could have done without L27. It's still not complete and it's clear that it's only going to get better and offer more features. I'm not particularly tech saavy so there is a slight learning curve as I figure out each new feature but it's well worth the effort. If there is any area that could be improved is more ways to get questions answered. A walk-me-through feature (like Bluehost) would be awesome, I have a lot of questions and I feel burdensome asking for one-on-one help for each little thing.

Saves me tons of time

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software helps me run my company with ease. Fell in love with it. I recommend this software to any small or big business module... thank you guys from Veriest Cleaning Company...

Software I have been looking for!

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this software! It has all the features I have been looking for and more. Great product and even better support team. I am not very computer savvy so I needed a lot of help with the set up and installing it on my website. They walked me through the entire process and are still assisting me with questions.
I have been looking for something like this for quite some time and I'm very happy that I've stumble upon Launch27.

It's Excellent! I could not be more pleased!

Apr 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is amazing and the customer service is second to none!

Kudos to everyone for a job well done!

Launch 27 is the best thing to happen to local service businesses.

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- great features for efficiently running your service business
- well thought out workflows that support you as you serve your two sided marketplace (customers on one side, employees and/or contractors on the other)
- highly customizable to suit your individual needs
- integrated payment via Stripe
- advanced package offers reports and referral engine
- really wonderful and responsive support
Cons:
- somewhat limited reporting
- lack of integration to third party platforms like accounting software or email automation/marketing software

Overall:

- a must have for any service business

Our new booking platform for Cleaning Services!

Apr 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started to work with Launch 27 a few weeks ago because of their amazing booking form and awesome customer service. We have tried a couple different systems before and Launch 27 has been by far the best. They also have a wonderful Facebook group for all business owners that use the platform, where we can share our experiences about L27 and our business too.
We are looking forward for all the upgrades coming ahead, that will rock L27.

Couldn't have come as far as quick without this software!

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch27 has been such a benefit for me. The ease it creates for clients to book online is amazing. The fact that I can break down what I pay my contractors and pay them directly is crazy helpful and makes that process stress free. This software is already fantastic, and I have the highest hopes for it's future!

Great product; even better customer service!

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch27 has completely changed my day to day for the better! Appointment setting use to be a tedious and extremely time consuming part of my business. With Launch27 we're able to plug new clients in the system either by booking them ourselves or having them fill out their nifty booking form on our site. Once they're in the system I can automate recurring visits, the teams that service them, and the clients can even manage their accounts (bookings, payment, etc) as well saving us tons of time and money. The best part, when I run in to any issues their awesome customer service team is a quick chat message away! They're always friendly and prompt, as a service provider myself I know how far a great customer service experience can take you and Launch 27 has definitely exceeded my expectations. I'm very grateful for this product and can't say enough about it!

Launch27 is a lifesaver

Mar 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch27 provides a complete solution for booking and scheduling, as well as customer communications and coordination of our teams. Even more, it's very user-friendly, and the customer service is excellent!

Really good, a lot of content you really need to do your research about.

Mar 15, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Really good, like I said above, its just figuring out how to make the best use of Launch27. Takes a couple of months. If you have like a introduction video on how to use all features, that'd be awesome.

It is powerful and keeps things relatively simple for users.

Mar 08, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is a great tool to work with and gives piece of mind when managing a local service business. The customer care team always find a way to help with queries.

Pretty easy and great software. Only issue would be to having a phone number for customer service.

Mar 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Andrew and Mercedes great job! Thanks for all the help!
-Twincitymaids Team

Excellent service

Mar 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Absolutely glad we started using Launch27, the service organizes my appointments, payment, and notifies me when changes are made and what's best of all it allows my customers to customize their appointments at any time so I don't have to be glued to the phones. Compared to another software we were using in the past Launch27 due to its interactive nature has helped me grow my business by attracting more clients. Only con we've noticed are website maintenance, which usually occurs at 9pm eastern time but sometimes not often it occurs during high web traffic time.

I would still be hating life working in a tiny cubicle at a job I hate if it weren't for Launch27

Mar 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm not even exaggerating, if it weren't for Launch27 I would not be running my own cleaning business right now. Everything about Launch27 is amazing - super easy to use interface (but not restrictively simplistic), easy integration, tons of customisation, a dev team that is highly responsive to feedback, a well-trained support team who go above and beyond... I could go on for days and I haven't even mentioned a single feature!
I think the reason L27 is so successful is because it's run by people who own local service businesses themselves, so they really know what features are needed and how to increase sales. The discounts codes and customer referral codes almost guarantee you'll get sales, not to mention the recent game-changing integration with CartHook.
Anyway I'm rambling and dragging on. There's a 30 day free trial last I checked - try it for yourself and you'll see exactly what I'm talking about.

Splendid Customer Service

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Launch! Their customer service is top notch. Had an issue with changing my e-mail address' because one stopped working in between transferring my website domain and Anthony on Launch jumped on chat with me and helped me change it within minutes. Didn't have to wait days just to figure it out. Truly appreciated that in this fast pace technology world we live in. Thanks guys!

USed with maid service

Mar 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Blows away any other maid service software. You would need custom development to even come close. Easy and mostly intuitive to use.

Great booking backend for managing multiple teams in the service industry & super great support

Mar 01, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software for managing multiple offsite contractors and a range of customers.

All up this is a great piece of software and the support team is exceptional!
I couldn't run my business with out Launch27.

Pros
- simple to manage multiple teams
- integrates really easily with Stripe for processing payments
- Built in customer login allowing customers to manage their own bookings
- Built in contractor login allowing a simple interface for contractors to manage their bookings & schedules
- Web based so fully functional on all devices, which is super handy when I have to trouble shoot some logistics and can do everything on my mobile!!
- A simply amazing customer support experience
- Rapidly developing and improving the software with new features released almost weekly

Cons
- not globally compatible yet. Very USA centric.
- Still missing some significant features however I believe these are in the development pipeline

Hands Down The Best Online Booking Platform Out There!

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:

Amazingly helpful community of Launch 27 users, great customer service, and designed with ease of use and process flow in mind.

They are very responsive with enhancement requests, and quick to deploy them.

Cons:

Currently only integrates with Stripe as the payment provider, though not bad it would be nice to have a few other options.

Couldn't live without Launch 27!

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch 27 literally changed my life ... like not in a joking way... I'd been trying to start my own business for years and failed just about every time but Launch 27 gave me the tools I needed to really grow.

Now using this tool, after just 6 months my business is bringing in just under 20k a month. :) THANKS LAUNCH 27!!!

Launch27 has been an asset

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am happy to recommend Launch27 for scheduling and online booking.
Using this software has been easy and customer is very responsive and exceptional!

Launch27 has helped me scale a $50,000 per month company

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found Launch27 when I first built my cleaning business.
It has been a god send, and i couldn't have grown to this scale so quickly without Launch27!
I really value their software, and their want to continually improve the product

Fantastic Software for Local Services!

Mar 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Launch 27 for my maid business. It's fantastic, and customers love it!

The admin interface is very easy to use and understand. Creating new bookings, charging customers, sending payments, and exporting customer data (email addresses, name, phone number, etc.) is a SNAP!

All credit card information is fully secure and encrypted, which is a huge bonus for customers.

My favorite thing about L27 is the customer login portal. It allows customers to self-serve and update their own information. If they want to change a booking time, no problem... they can login and take care of that. If they want to update their CC information, or schedule a new booking themselves, they can do all of this online.

This is a huge bonus for the customer, as it's a time saver. It's a HUGE bonus for my business as well, as it reduces phone calls and the overhead that comes with customer service.

The customer service for L27 itself is great. They are very quick to respond to concerns, and are always updating the software. They are very aware that their software is a lifeline for local businesses, and as such, they schedule updates and downtime in the middle of the night to avoid impacting customers.

All in all, I would recommend Launch27 to anyone with a local business. If I start another local business, I will definitely use Launch27 to power it.

Efficient, reliable and most of all convenient!

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We depend on Launch 27 Software to run our cleaning business. Being able to have one interface to manage appointments, client profiles, client payments and also team payments has definitely made our day to day operations so easy! Our teams, clients and administration have access to the portal, each have access to the pertinent information needed. For example, our clients are able to re-schedule and or cancel their appointment through their portal. Our teams, are able to view the schedule ahead of time and receive rating emails from the clients they have serviced. This tool has helped with the communication, as the teams get to see exactly what the client said about their service quality.

Their customer service is up to par with our expectations. Whenever we have an issue, question or suggestions, the L27 staff has always been prompt to response. They have also catered to our specific needs and we feel confident that any if any issue should arise, it will be handled timely.

Overall the ease of use and the tools available continues to warrant the decision made to use L27 as our platform for our business software.

Incredible company!! 5 Stars, Top Notch!

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We here at Bubble Bee Maids are beyond grateful for finding this wonderful company! Our back office software as well as booking online for customers is so simple and quick that all of our clients compliment our website and it's process. The simplicity of entering client info as well as charging clients has been effortless from day 1. We were intimidated by creating an online booking system at first, but once we began using this software we realized that it's design has made it easy for anyone to use. The customer service has been immpecable! Any questions that we have had, we simply message through a live chat and instantly get help and guidance with anything needed. We highly recommend this software company to anyone that wants a simple yet professional and efficient website. We thank you very much!

Very easy to use. It runs my entire business from the very beginning to the very end.

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: By far the best business decision I have made. Very easy to use and customize to fit my business,I have complete control. So in my opinion these guys are unmatched in this space.

Great product for small (and larger) businesses.

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch27 is a fantastic software service. It's perfect for small business owners who can't afford the expense of a back-end accounting system. Very easy to use and the customers enjoy the professionalism of the product. Would highly recommend!

Love the software

Feb 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: It made our lives much easier. All the work we've done manually is now done automatically. The software is great, especially for communications with customers and calendaring. The support is very responsive and quick. However, I wish there were more training videos. Or an orientation on how to use the many features this program have. Overall, we love it.

It's great and easy to use software.

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I'm really happy with this software - it easily allows my clients to book their own appointments and arrange payment upfront (no need for uncomfortable money conversations!) and for me to add in appointments or easily cancel appointment . No fuss, No hassle and prompt, friendly customer service when required.

Set it and forget it. Great service.

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: Launch27 has been the only booking system I have used since starting my maid service 7 months ago, and it absolutely rocks. It allowed me to easily get my business off the ground, and has run seamlessly ever since. Super easy for customers to book an appointment, and an even better back end. Customer service has been terrific. They have also rolled out multiple new features while I have been a user that have added even more value to their product.

Great software, great team, great support!

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch27 was my platform of choice when I launched my cleaning business. Since Day 1 they have been diligent in listening to their customers, providing support when it's needed, and making sure their systems are running strong. No customer is too small for the team at Launch27. I couldn't be happier with the level of service I have received from them!

Good Product, Great People

Feb 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We started using Launch27 for our general business needs a couple months ago. We've had some rough patches but the customer support has always been good, which allowed us to work through it. We have now expanded to using two of their services and our personal business has expanded with their help. I'd suggest giving them a try because I know we will be with them for quite a while.

Very easy to use and stellar client support

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch27 is a great tool for starting your business. The customer support is amazing.

It's by far the most user friendly platform to manage client bookings and requests.

The work the team is doing in order to perpetually improve the platform makes it even more desirable

Fantastic

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Love it. No complaints. Always introducing new features, responding to direct customer requests in the Facebook user group

My experience with launch27

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: First of all I have to say that the customer service is TOP NOTCH. The product could have been bad I would still be using it cause the customer service is so great! But it happens to be a very powerful product, well built to suit the cleaning business I am running, easy to use, a few glitches but the product is in constant evolution. I don't think I could have done so great in such a small amount of time without this. Thank you Rohan and Andrew for this !!

Amazing software backed by even better support

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Launch27 (L27) in my business for about year now and I have been extremely pleased with the results. L27 has given our customers the ease and convenience of booking service online while at the same time reducing the work load of my office staff. Coming from a software development background, I can really appreciate the work that goes into creating a product like this as it offers a great deal of functions and possibilities for customization.

Despite these perks, the thing that I appreciate the most about the service is the great support! I feel that the company owners listen to the feedback and of their customers and rely on that feedback when making enhancements / improvements. In the year that we have been using the software, I can see numerous areas where our feedback and that of others in our industry have directly shaped the product. That to me is L27's greatest strength.

Great way to streamline our business

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch27 has helped streamline our cleaning business and anytime there's an issue it is quickly resolved!!

Maid Business

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to get started
Easy to use
Regular updates
Great communication with developers and support staff

Best tool for running a local service

Feb 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: My business has catapulted since starting to use Launch27. It makes booking through our page a breeze and the backend booking management very easy. The support from the L27 is great and they're always releasing new features and tweaks based on user feedback.

I was one of the first users of this software...

Feb 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a great program. The creators of this have taken the long term approach to developing it, by focusing less on the financial profit of developing it, and investing in building as robust a platform as possible.

I've been using Launch27 for over two years, for 2 of my companies, and I wouldn't use a different program for this purpose.

Been using this software since day 1 and I don't think i would be in business still without it.

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I started my maid business about 10 months ago and it was my first entrepreneurial adventure. Ive never owned a business, had much of an idea with online software in general, website, scheduling, you name it i was clue. L27 was very convenient and as easy as it gets. It really is the reason I was able to grow and stay in business. I don't see myself ever switching or even trying to google another software out there. L27 seems limitless, new updates that are awesome. They don't just make tweak updates, they try to revolutionize it. I really can't say enough about how good it is.

Backbone of my business, awesome customer service and improvements

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I use Launch27 to manage all bookings in my business. The software itself is amazingly simple to use and the best part is that the Launch27 team is constantly taking customer feedback and making improvements....I never have to worry about recommending changes because they are so on top of constantly improving the software and functionality.

Once you have the software you're also part of the "community" of businesses they built, which is an extremely active forum and helps you grow your business. Its an awesome perk to owning the software.

Would 100% recommend Launch27.

My business won't be the same without L27

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using L27 for the past 7 months and I couldn't be more happy. My business did an incredible changed after I started using this software.

It automatizes all the process since the client books an order, to the reception of the email allowing you to make notes just visible to the cleaning team, adjust price etc...
The cleaning team always gets the information in their cellphone and one of the best things is the automatically payment you can do to your through the platform. You can also see the monthly sales, filter your calendar by day, week or monthly.

It has another extra feature (among several) that allows you to customize the booking form, and integrates some other features that makes customer service really smooth.

It also integrates with other apps which is very useful and the customer service is very fast, attentive and impressive. They are always there for you in the chat that is integrated .

I couldn't be more happy!

I've used them since the beginning

Feb 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is an amazing piece of software. The support is amazing and features grow every month. They also have a great community on Facebook that you can use to improve your service business. Great company!

Perfect, complete back-end for service businesses

Feb 22, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using L27 for the last 2 years and it really is the complete package. I would go as far as to say that the success of my cleaning business has relied on the fluid functioning of L27 and it has not let me down.

When I started using L27 it had all the essentials that you might need. A handy booking form (easily integrated in to your site), ways of setting up teams (staff), an easy way to view one off/recurring bookings, create them, send them to teams etc. Then over the last 6 months or so the team at L27 clearly decided to start ramping up the features and every couple of weeks they are making new improvements and adding excellent new features. Wherever its a custom booking form, options to add team availability, or simply little tweaks to make the whole program a little easier to use. They listen to user feedback and are implementing changes promptly.

In general, the only fault I personally have found is every now and then I lose connection and my L27 account appears to go down for 5-30 minutes. This has only happened a few times and only for short periods of time, but it is the only real negative that I can think of. To be honest, this could even be something with the Australian ISP so I wouldn't read too much in to it.

Great service!

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thanks Andrew for the best customer service ever! Wonderful product, use it for my business and it helps with everything.

By far the best home services booking software available

Feb 22, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ive used them for about 9 months now, they have great features that i cant live without (online giftcards, online bookings, customer reminders, customer portal, open API)
Im happy with the software, there some features that need to be added to make the software a complete solution:
ability to integrate with more payment gateways: right now is limited to stripe and paypal.
ability to integrate with a CRM is missing (infusionsoft, Salesforce, etc)
the calendar view got a recent update and is great but needs improvement still.
a route optimizer should be added to the calendar, also need to have more options to the recurring jobs: right now your options are every 4 weeks, every 3 weeks, every 2 weeks.
need to add "day of the month" or "day of the week" "monthly" on the last day (could be any chosen day) of the month ie: service on the last Tuesday of every month, on the first Monday of the month, etc. heres a great example: http://recurring-select-demo.herokuapp.com/
overall im very happy with them, their customer service is really top notch, when you call they answer, when you email they reply fast. I highly recommend this company if you want ot increase your bookings.

r

Best start-up SaaS product for the services industry!

Feb 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to use, straight forward, all tabs and functions self-explanatory. Easy to edit and freedom to modify the way you want. Clean and simple UI, which is good for customers, automation is key and this SaaS tool does that.

Some functionalities are limited outside the US, for example the banking link for cleaners.

Customer service with the Launch27 team though has been smooth and exceptional. The team response rate is spectacular and on-point. gives comfort to business owners who could be freaking out due to a slip-up or malfunction.

Great Software

Feb 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Launch27 have have given our customers the convenience of booking online anytime even after hours without any hassle and the experience have been great overall.