Who Uses This Software?

Local businesses (i.e. maid and lawn care services) that offer residential and commercial services on an appointment basis.


Average Ratings

192 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $59.00/month
    See pricing details
  • Pricing Details
    Unlimited users Unlimited Jobs
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Launch27
  • launch27.com
  • Founded 2013
  • United States

About Launch27

Launch27 is a powerful online booking system that allows potential customers to buy your maid services from your website. Our booking engine can be customized to match your existing cleaning website and can integrate in mere seconds, giving your customers a seamless buying experience. Launch27 also has its own built-in calendar to show you new jobs and appointment times, with analytics integration that lets you fine tune your cleaning services with numerous add-ons for awesome conversion rates.


Launch27 Features

  • Billing & Invoicing
  • Client Management
  • Dispatch Management
  • Inventory Control
  • Job Management
  • Mobile Access
  • Payroll Management
  • Quotes / Estimates
  • Recurring Appointments
  • Routing
  • Scheduling
  • Service History Tracking
  • Work Order Management

Launch27 Reviews Recently Reviewed!


Huge learning curve - but so worth it!

Oct 30, 2018
5/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The software allows me to have one central hub from which to run my company. There are so many features bundled into the program, that I was able to do away with/combine other programs into one inclusive platform, which pairs with the optional mobile app for ease of functionality. Overall L27 really improves the day to day operation of my company.

Cons: Launch 27 has so many features that there is a steep learning curve. (We are several months into use, and STILL learning!) This is not a program for someone who isn't tech savvy, though I believe they offer a set up program for a moderate fee. Even after set up, I find that my staff still have issues navigating some of the areas, especially office personnel dealing with the back end of the program. There are certainly areas where it could flow better, menus that could be more intuitive (think options not being where you would expect them to be) as well as areas that make sense, but are clunky. It just takes so much effort, and customer service aid to figure this beast out, and we still find ourselves spending way too much time trying to navigate the program. The plethora of features (and the intense customization available) almost overwhelm the basic user, making it less functional for some small businesses, and yet somehow the features don't service all of our needs.

Overall: Overall we ADORE L27, and it's the best money we've spent in our first year of business. We are looking forward to new features that are being promised to aid in making L27 even more beneficial to our businesses. We couldn't run without it - it's just that integrated into our company. From booking/scheduling/payroll to team tracking/GPS tracking/customer support, it really is an all in one solution for a service business. We would love to see expanded scheduling options (the ability to set the frequency of repeat service to more than just weekly/bi-weekly/monthly), the ability to have the auto pay system handle Paypal payments instead of Paypal requiring manual processing, and better integration between the mobile/desktop platform (whereas right now, we're still guessing which features we can access from which platform.) Again, best money we've spent thus far - and I look forward to growing with, and seeing L27 grow.

Capterra loader

From where I'm sitting, no other software offers what L27 does for the same price.

Oct 30, 2018
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: There isn't one or even a set of features that I would say I like best about L27.

L27 has allowed me to grow a business of this sort in a much shorter time than would have been possible otherwise because of nearly all the features that are included.

Despite its shortcomings, no other software available is going to allow you to do what you can with L27 at this price point.

If i had to pick a few, the payment system is fantastic. Automatic holds and charges for customer cards is very convenient.

The email notifications work very well to give customers plenty of warning about their upcoming booking and to let them know automatically if there's an issue with their payment method.

The metric screen is decent. I'm glad it has that, though I think there are a few ways it could be improved.

Cons: 1. L27 is geared more toward service businesses that operate using independent contractors. We use employees so there are certain features that would be nice to have.

2. Inability to add customer reviews/feedback manually. It has to be done with the emailed customer surveys that come with L27 which isn't great.

3. The scheduling screens have improved but are still very difficult to use when you exceed about 10 bookings per day. Scheduling at this point is going to be difficult, regardless. I do think there are certain tools that would help.

Overall: I can't imagine starting a running a business without L27. I would highly recommend anyone going in to the cleaning industry to start with L27 before choosing anything else. Great support, great community around it, and they are consistently making upgrades.

Capterra loader

Launch 27 takes many functions from many platforms and combines them into one.

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The thing I like the most is that this software is meant for specific industries, so it has the built-in functions tailored for those industries. And, if the software is missing something and the community requests it, then there is a clear "feature request" process that the company follows.

When using the Launch 27 platform, I can imagine how many other spreadsheets and tools I would need to tie together to make business operations flow the same if I were to not be using Launch 27. It would be a lot. Launch 27 has the CRM, payment processor, scheduling, booking, etc. all in one platform which really helps save a lot of time. It also helps with the training and transition of new managers who may be using the platform as well. Although learning the ins and outs of Launch 27 to it's fullest extent can definitely take a long time and there is a lot of trial and error, I am confident that it takes less time than it would to learn the sum of a bunch of separate platforms.

Cons: Broadly speaking, this is how I would describe what I like the least. From the top level, many companies do run their operations generally in a similar fashion. However, once you get down to more specifics, a lot of businesses run things differently. When building functions, Launch 27 has to choose which route to go, what to focus more on, what features to implement first, etc. So, sometimes the functions that would work best for my business may not come soon because the functions of other businesses are in higher demand. I would absolutely love to have Launch 27 be the one and only platform I use to manage all of the daily operations, and I do use it for 90%+ of operations, but there are still some area's where I have to resort to google docs and 3rd party apps to handle certain features. And note: the features I am talking about are related directly to things that Launch 27 could have implemented into the system (I'm not talking about things like advertising or email campaigns, etc.). For example, I do still calculate payroll on excel sheets because Launch27 does not calculate pay amounts in the same way and level of detail that we have set up as a company. The hourly and percentage functions are limited, and they don't have the ability to split pay between two people when they are both on percentage pay and cleaning the same home. For that reason alone, I run payroll on a spreadsheet.

Lastly, employees always seem to have problems with the app.*hit text limit*

Overall: Time savings, efficiency, having everything in a central location but also cloud based so I can access anywhere. I am able to automate so many tasks, which makes it so that I can spend more time working on growth, or just having more free time in general.

Launch27 software is absoutely integral to my day to day business operations.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Launch27 is pretty simply to use. I picked it up quickly by just navigating around the menus. For the more advanced options, there is a help section with several clearly documented help articles.

While it's easy to use, it's not short on features. I have yet to take advantage of every tool available within the software and still, I'm able to seamlessly and easily integrate the software into a nice looking website where customers and book and manage appointments online, schedule my teams, speak with customers, charge customers, gather feedback from customers, and send reminders to teams, staff and customers. All of the emails are on autopilot except for a couple. These are all essential functions and save me a ton of time but that's only a portion of the features offered - there's a lot more.

It's all web based and can be accessed form any device. Because I'm often on the go, 90% of this stuff I do from my iPhone which is freaking amazing. I can run the day to day of my business from my phone from anywhere using Launch27.

The development team is always updating the software as well. The often poll users to find out what we need in order to prioritize their upgrades. What more could you ask for?

Cons: There are a few quirks and oddities within the mobile site but nothing a little finger finesse can't get around. There are a few subtle scheduling things that I wish were a little more customizable but they are really specific to my business and I understand that. Because of the awesome development team, it's totally possible those things can be added in the future. The software is less than 3 years old (I think), after all.

Overall: It is nothing less than essential to my business. It saves me lots of time, helps me stay organized, helps me communicate in an efficient and professional manner with customers and employees and it's all around the engine to our operations.

I Hope My Local Competition Does Not Read This Because This Is My Advantage

Mar 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I don't have time to list them all go check them out

Cons: Still developing. It is not perfect. You have to accept it is not perfect and sometimes things you expect and think are obvious are missing but they usually have a work around and if it serious will make changes. Also have to be willing to adjust systems, procedures, pricing to interface with Launch platform. It may seen like a big deal in the beginning but your current systems and prices are not really as secret or special as you think. Embrace Launch and bend to it for best results! Trying to make this futuristic software work with your archaic cleaning business practices would be aggravating. Free your mind from your old thinking. Grow and let Launch be your guide.

Overall: Launch 27 is the best software for a residential cleaning company bar none. It really is ahead of its time. I have researched every cleaning related software on the market and chose Launch because this software is awesome. It revolutionized our business. We did make a few modifications to our systems and procedures to align with Launch but the benefits have been outstanding. I feel like my business is on auto-pilot rather than destined to crash if I am not at the wheel 24/7. Plus I have spoken to top officials at Launch regarding a few issues we had. These guys made changes to the software to accommodate our concerns. Who does that? Plus, we have been Beta-Test partners on new features we specifically asked for (yes, these guys really do new updates and improvements all the time). We have been with them for a year and there have been over a dozen improvements and new features. Highly, highly recommend to new solo operators or for large established businesses. The solo operator will start their business on a solid foundation fostering growth. The large business will save a zillion by automating and streamlining their business practices while improving your service level because you and I know your office staff is not following up on every opportunity or asking every happy customer for a review. I don't care if you believe this review or not but it is all true. I don't work for launch or get any inducement to post this review. Its just the right thing to do. I have over a decade experience operating a house cleaning business and Launch is another level. The best is it is so low priced, unlimited cleaners (we have 20), online booking, gift cards, review monitoring is a steal. I think they know it is a deal but have to market to newbie cleaners who think $$$ month is expensive. Look newbie, spend the hundred a month and be thankful or trip over the pennies and miss the dollars. I would use it for $$$ month which incidentally is what I pay now for my famous but clearly inferior software Launch is replacing. I can't cancel because of a year contract. Launch has no contract. That says it all. Launch customers stay because the product and people are awesome not because of shady year contracts. So due your own due diligence and research every product on the market like I did. If you know what to look for you will end up right back here. Look man, Launch is what you need - GET IT!

Recommendations to other buyers: Don't tell my competion

Easy to use with fantastic tech support. I've never felt more comfortable contacting support.

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Tech support! If you have any questions, no matter how silly they may seem, support is there for you. If you have a highly technical question about their API or anything else techy, you'll get a clear answer.

The software works exactly as intended (and always has since day one), but there are times when something might be a little confusing or a new feature might not work as I originally thought it would. In all of my years using the service there hasn't been one time where I reached out for help that I didn't receive it.

Cons: If I had to choose a con, I would say it's that they update the software too much. Meaning, they're constantly evolving and adding new (helpful) features. I use very few of them so at times I can find it to be a bit much, but honestly that's not really a bad thing because they're listening to their users and they're adding and updating features based on user feedback rather than feedback from a board of directors or shareholders.

Overall: Hands free scheduling, easy client communication, and easy invoicing. That's all I need and that's exactly what Launch 27 offers.

Overall software does the job. I don't dislike the software however I'm not head over heels either.

Apr 21, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the fact that it gives even the smallest of businesses the opportunity to run like a bigger business. It looks very professional to have a website, offer online booking, have the ability to charge your clients and send them confirmations and receipts. Even as a one person cleaner.

Cons: The thing I like lease is the inability to customize certain things. Like there's only one company the system sends text messages through. And Twilio doesn't offer much as far as phone service for businesses. They should partner with a company that businesses can actually use for their phone service. Also the software should have an app that we all have free access to. So we can go on our phones and not have to go to the website to sign in. When I want to charge a client right after a service it's annoying to have to go through Safari on my phone. And the interface could be simpler. Much simpler and self explanatory. These changes will show that the company really is thinking about how we run our business outside of the software.

Overall: Having a professional face to my business and being able to charge clients safely and efficiently. Also offering online booking so clients won't call me directly.

Software that makes bootstrapping service based business as easy as it could be

Apr 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Launch27 is powerful enough that it does most of the heavy lifting of my scheduling, booking, charging and communicating however not bloated to the point where there is a ton of useless functionality. The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements.

Cons: Sometimes you can feel the growing pains of the software. While the growth is GOOD, you can feel that older design decisions are holding it back from being as great as it could be. More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically. There is also a huge jump in price between different tiers of the product, but arguably this is justified with the features it provides and the stage your business will be at when you are ready to make use of them.

Overall: Overall it significantly reduced the efforts to start my business and has grown alongside the business. The automatic features such as emailing, recurring bookings and being able to charge customers from within the software are amazing.

This is a very supportive team behind this beautiful booking page

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love how beautiful it made the booking form look with very customizable features. The form even supports Stripe which accepts payments. It even can put a charge on hold which is very very useful for this industry.

Cons: The software is full of features, but not every corner is polished. The backend is not as pretty as the front end (example: the staff availability calendar) They are working on a lot of useful things such as having different service to have different availabilities but I hope they'd speed up the working process.

Overall: I was able to create a very beautiful booking system easily. I was able to accept different forms of payments with this software and the price was very reasonable. They even offer white label app for my company with a decent price. They are very helpful, and this is the best booking system i've seen so far.

Steep Learning Curve, but excellent documentation. Haven't had a major problem with it.

Apr 23, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the integration piece. Syncing to 3rd party software is very important and integral to our efficiency. The scheduler feature is new and very handy, also like the ability to run promo codes/gift cards.

Cons: I do not like that you can't set a customer to have daily service, or a specific set of dates. If I have one customer that wants mon/wed/fri cleanings that are identical, i have to make 3 different re-occurring cleanings and manage those. There should be an option to flag a customer as a commercial account and then manually set the days of the week that the cleanings occur.

I do no like that on the scheduler there is no 'approve all' to make them all visible on my google calendar(which my employees use) Currently they can't see whats on the schedule for the next week until the previous clean has been completed. I can manually go in to EACH booking (which is a 30 minute exercise) each month to force them to be scheduled and appear on the calendar.

Overall: Efficiency, mobility, customer support, integration into 3rd party

The best product that makes business easy

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like the ease of setting it all up to fit my business needs and how it runs on it's own after that with precision. My clients can book and receive a confirmation and then have their own special login to manage their future book, while also receiving alerts from us to keep them alert that we are coming.

Cons: I have been using this software for 2 years and I can't say that I have any cons. They are always enhancing with features that make my customers experience 5 star.

Overall: Customers love their experience before ever speaking to us

Being able to put my business on auto pilot

Being able to view how my company is doing financially as well

Launch 27 has provided the necessary tools to be able to communicate a professional business model.

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Provides excellent communication taking our business to the next level, without having to invest in costly staff, which would be required to achieve the same effect. Provided our Company with an image of a successful established business right from the initial start up.

Cons: I find some of the setup a little restrictive. Unable to book in bespoke packages easily, catering for commercial clients. My main issue is customers being able to complete a booking, edit a booking, or cancel a booking without confirmation from the business. I believe they should technically be requests which can then be confirmed. There is no daily frequency option for bookings.

It Is very user friendly

May 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy for people who are not familiar with computers. You get support quickly. I like how the back end is easier to make appointment.

Cons: I like everything. But, some times the different sections in the booking page change by it self. Example under frequency I have onetime, weekly, biweekly, monthly when I went to my book page one day it changed to only weekly. I always check my booking page now.

Overall: Easy booking, payment, easy rescheduling. Customers reschedule and book by themselves. I like how it show the duration of cleaning.

Capterra loader

The best I've experienced but more to be desired

Oct 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Functionality. It offers more than the competitors, specifically around customization. Typically, if you want to do something there's a way to do it.

Also, very, very impressive customer service team.

Cons: Its not very intuitive. There's a lot in there that can be done but for the life of me I can't figure out how to do it (and in hindsight, it would have been very hard to figure out on my own). It also doesn't mash up perfectly with my business (car detailing) and tends to focus much more-so on home cleaning.

Price creates a high barrier to entry too with many competitors being a quarter of their price.

Overall: I like it, they're always improving and listening to feedback. I wish I it matched up with my business a bit more and that the cost was lower but at the end of the day it puts my business in a position to succeed.

Solid platform for a local business.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Frequent updates, almost weekly to ensure platform and services run as smooth as possible. Have been using for business for over 2 years and quality has only improved.

Cons: There reports/analytics part is very limited on the basic plan. The filters to see reports by month, year, or by comparison aren't available, therefore, you need to access Stripe if you want additional data which is often cumbersome.

Overall: Helps run day to day work scheduling and activities.

Capterra loader

Awesome software

Nov 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Being a one-woman show for the time being, this has transformed my operational capabilities immensely! I am virtually able to keep everything organized, and it even helps me remember things that I forgot.

Cons: Drawing a blank here. When I have any issues or problems that I need to work through, the team at launch 27 immediately responds to help me through any troubles I might be having.

Overall: Along with the software, I keep it open on my phone and if my phone rings I have my wireless headset so that I can be on the page talking to the customers and booking at the same time while I'm at a job. I don't have to wait until I get back to the office to make any changes or send an invoice at all. I am able to be working and doing office work all at the same time. I just love it and the customer support has been amazing!

Launch27 is the only reason I can run my service business without a full-time office staff. Love it.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The API and the online booking form are my two favorite features. I also like the automated appointment reminders to staff and clients, the customer self-service portal, the scheduling assistant, the integration with Stripe, and the integration with Zapier.

Cons: The API authentication method and the API documentation. The online booking form could have more customization options.

Overall: This software saves me time which allows me to focus on growing my business instead of operating it. If you have multiple clients and/or multiple field employees in your service business, this software will save you time.

Review

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: This software saves so much time and headache for the business owner and staff! Everything is in one place and that's what makes it amazing! From clients booking online to the staff working from home or office it makes everything a breeze! I love how clients can add a comment or change their appointment without calling the office for everything little thing. It takes automation to a whole new level with this service industry! Love all the emails that automatically go out! I highly recommend launch 27! If you have a cleaning company this is a must!

Cons: I'm still learning what launch 27 still all has to offer. Even though I've been using the product for 9 months.

I have a home cleaning business and use launch 27 to track appointments and bill

May 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It is convenient to use and tracks everything for me. I like that the schedules can be sent and employees can track what they make on every job.

Cons: I dont like how the booking spots are generated I wish you have more control on how many people booked and when. I also wish there was a feature to tell people there are no appointments available or block a certain person from booking.

I really like Launch27 for my cleaning business! They offer a lot and it is a good value!

Apr 23, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: On line booking, auto emails to customers, integrations, really everything they do is pretty great! I also like that they are always looking to improve, add value and make the company better!

Cons: The customer service. Don't get me wrong, the online people are AWESOME, that being said, typing out every question takes 3x as long than if I could just call someone. I also feel like they should offer an on boarding person to walk you through setting it up and learning the system. There is still a TON I don't use (stripe for instance) because I don't know how. My first few weeks were super frustrating and I almost cancelled because my VA and I couldn't get some basic functions to work correctly.

I would not be able to run my business without Launch27 period!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Let me see: automated emails, credit card holds (automatically), getting customers to book online directly from our website, awesome customer service... and the list goes on!

Cons: It would be nice to have the ability to customize the booking page - it has some limitations when it comes to customizing it to our liking.

Overall: Practically having my business run on Launch27 as I work full-time at my day job

Capterra loader

Very great value

Oct 23, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the online booking form. I like the automation. Time is money, and Launch 27 saves tons of time.

Cons: There are some quirks. For example, you have to be careful when assigning teams to an assignment. Sometimes, the appointment duration won't change after assigning additional team members. Example, a four-hour project should take two hours when two teams are assigned but if you don't pay attention, the duration will remain at four hours, even when two teams are assigned. It's easily fixed but it is one example of some problems. There is another version coming soon which will hopefully address many of the quirks.

Overall: I am very pleased with my Launch 27 experience. I would recommend to most everyone.

International users will have some issues with payment options

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: pretty easy to use on a regular basis... calendar option to see full month and view by clicking day is very helpful

Cons: Payment options are restricted and don't cover all the options available. I am constantly answering to payment questions since Direct Bank Deposite is not an option to select from.

Please add this option so customers can have this as a viable option.

Overall, I'm very satisfied with Launch27, and I would recommend others to use it.

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have a cleaning business and without this software I'm absolutely sure my monthly revenue would decrease significantly. It makes running the backend of the business much easier than it would be without it. Customer service is extremely responsive. I've even had them respond in the middle of the night to an issue I was having.

Cons: There is a bit of a learning curve, but they provide a lot of helpful how to instructional guides. I think there's probably a learning curve with any product like this that you'd use. I eventually got the hang of it and now everything is fairly intuitive.

Overall: This software increased monthly revenue by increasing the efficiency of my business operations.

Love it, saves us a ton of time!

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the automatic sms & email reminders to customers & teams. Online booking is also gold.

It has helped run our business from day 1. Charging customers,etc...all in one package!

Cons: L27 does need to work on their scheduling system. Scheduling staff for a job is almost like tetris.

Especially with other companies coming up with an "auto scheduler",etc..L27 needs to hop on that to reduce the amount of time spent on scheduling

Overall: Freed up more time. Allows for online bookings of customers even when staff isn't there to answer calls

Life-changing! ( NOT EXAGGERATING )

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to use for my employees and clients. Everything is very straightforward and love all the features.

Cons: tipping system. I wish it was easier for clients to tip AFTER a job. Like for example once the cleaning is complete and the customer receives there rating follow up email and when they press "Happy" and it takes them to the next window and from there they have the ability to add comments AND tips. Not a big deal though

Overall: Launch27 had GREATLY benefited our business it is super easy to manage clients and employees.

Great features, but needs some updates

Sep 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it has the ability to include price parameters to add half bathrooms. They have great email templates, such as the Rate your service to give you an idea of how a client feels about the service provided before they write a review on Yelp. The other features I like includes: ability to assign teams, keep record of how much a staff member gets paid, the overall reports are great too. Since I just started using them, I still have much to learn, but this is what I like so far.

Cons: Their email templates a bit clunky and outdated. For example, you will need an URL for each image you add to the templates. I also do not like that they don't separate services into packages or subscriptions and thus not having the ability to charge for a package all at once. Instead, you can charge service by service at the end of the cleaning. I see the advantage of it, but I wish it gave me the option to choose when and how to charge my clients. I think that Booking Spots can be easier to format.

Requirement to scale your business

Nov 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I give full credit to Launch27 for helping me business hit high revenue in our first year. It makes the booking so easy for customers which makes them more likely to pick us, and it lets me see exactly what our schedule is like at a glance.

Pros: Very robust platform. Great integration of online booking form, scheduling, and payments. Good analytics for tracking sales. Provides an easy way for customers to communicate, which is important for good service.

Cons: Some features could be improved. Top tier plan is quite expensive compared to the entry and middle ones.

Launch27 is AMAZING and worth every dollar!

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I love how easy the system is to use. I can customize anything and everything from the services I offer to the way I want to accept payment. It's honestly made my life easier and more organized.

Cons: I don't have anything constructive or negative to say about the software. Customer service is very quick about any questions or concerns I have

You couldn't ask for a better team behind a product like L27. Constantly improving and great support

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Ease of use

- Regular feature updates

- Support and management team is great

- Basic report is simple yet effective

Cons: - API functionality is not ideal

- Detailed reporting is not yet there, however we do custom reporting based on numbers from L27 reporting dashboard and csv

Overall: It allows us to effectively and efficiently manage and quickly scale our business.

I've been using Launch27 for a few years now and I consider it necessary to run my business.

Apr 20, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Nice and clean looking online booking form, easily scheduling staff, logins for staff to control their own schedules, automatic credit card holds and charges. I could go on and on but these stand out to me the most.

Cons: The monthly fee has gotten a little crazy in my experience and increase what seems to be great frequency.

Great 5 star service

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy being able to see all my staff and all my clients I've had since the beginning of using the software. Everything is record

Cons: I think you should be able to Import jobs from other platforms easy but this is not a function so, everything can be in one place .

Overall: Great experience I'm currently still using the software for 3 years

L27 is Well Worth the Money

Oct 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to set up and get started. Good online chat support.

Cons: Needs to allow entering start and finish times when completing jobs. We charge hourly and need a historical record of actual time to justify charges. Also needs to have internal log of text messages as it does with emails. Also needs to allow for custom email templates to be made not just edit default ones.

Overall: Overall good, we have used several different scheduling systems in our years in business and currently use L27 for our two companies.

For someone that is not techie it was easy to install L27 and get it up running.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of you use and can easily integrate with my team's calendars.

Support team is great

Enjoy being able to access L27 through my mobile or laptop.

Cons: Wish the app was standard for all users.

Server maintenance tends to be late at night which is when I like to work.

Vendor Response

by Launch27 on April 27, 2018

Thank you for your support! We appreciate you!

Always prompt and helpful

Feb 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Anytime we contact support with an issue one of the customer rep is there to help us fix it immediately. Majority of the time it is user error and she still makes not feel dumb for this.

Cons: There is only a one rep, wish there was more ad hoc reporting and exports available. Other than that nothing really.

Capterra loader

I love launch 27. Customers love launch 27

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and read. It looks modern and easily blends in with my current website. I like the icons and the way it looks. Always get compliments.

Cons: It is only designed for using the ap for everything. For companies that are using a different software for scheduling and so forth it is horrible. Because we have to remember to log in and cancel the information or it sends the customers emails that are no longer valid.

I need it to be more compatible with out using all of the other services. Or have it beable o link to other software for scheduling.

Overall: It allows my customers to access and purchase services without needing to pay for man power to answer the phones or make mistakes in what services they want.

Basic and simple and meets our current needs on a budget

Apr 19, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We no longer have to send manual invoices for each job but invoices are sent automatically and cards are charged the moment we complete the work. Auto scheduling is great too.

Cons: Not a lot of customization possible... I'd like to use this for commercial projects too but it doesn't have the capability. The app our staff use in the field could be improved by letting us input checklists for each work order that they check off as they complete the job.

Launch27 is great for local services!

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Customer support

Mobile friendly

Cons: No good mapping function as of yet (but it is in the works)

Overall: Launch27 is a fantastic software for local services. It helped us get our feet off the ground and stay organized. I have handled transaction management, invoicing, scheduling, and dispatching, from my cell phone thanks to Launch27!

I definitely recommend!

Small companies review after 2 years

Oct 30, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it has all the fire features i need to run my business, and Automates a lot of running the business.

Cons: I don't like that I can't handle payroll directly from launch. I wish it was easier to see what a team was supposed to be paid and pay them directly from app. I have to do a lot of this manually still.

Overall: Overall it's been good. It's taken me a long time to find a lot of the best features. It's made running my business easier for sure.

Capterra loader

It's literally a lifesaver of software. If you have a service business you need this.

Dec 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Seriously, get Launch27. It will help you automate your entire service business from head to toe. And it's easy on the eyes. They are really great in every way. Try the launch27 way and give them a shot, it will actually improve a big portion of your business.

Capterra loader

Amazing service for cleaning businesses!!!!

Oct 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Took my local cleaning business and made booking and managing cleaners and client a breeze.

Cons: Can't really think of anything that I do not like about this service.

Overall: Wonderful, the team is great and customer service has always been awesome. They answer my questions right away.

While not perfect by far, Launch 27 has been integral to our businesses success. Fantastic.

Apr 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Automates a whole load of admin work.

Helps to provide excellent communication between yourself and your customers.

Creates an image of an established and professional business from day one.

Cons: Needs to be more flexible, providing more bespoke booking options. Does not cater much for commercial cleaning.

Overall: Provided our business with the tools to create a professional and established business cost effectively, right from day one.

Capterra loader

Launch 27 has made my dreams of owning a service business possible!

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Launch 27 has been a lifesaver! It took all the major problems I was encountering when starting my maid business and solved them with one monthly payment. It's great!

Cons: There really is not much L27 is missing. It handles all the major problems; booking, scheduling, managing teams, credit card processing, paying teams and the list goes on. The email customization is better than most but still needs some work.

Very easy to use. I don't have a headache to schedule an appointment, to follow the payments, etc.

Apr 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The greatest things are you can program whatever you like, and also to do automatic things, to send emails, reminders, put hold on the accounts, charge, etc.

Cons: There is a small things like dashboard indicators, that may be sorted in another way, then they are right now. For example, to choose period of time for some indicators is not possible.

Overall: Most important things are I automized my business and gained customers.

Great easy to use - plug and play! Stores all customer details and makes taking online payment easy!

Apr 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Pros: Taking online payments

Sending automatic email and text reminders

The ability to place cards on hold prior to taking payment

Always adding new features

Great Facebook group

Great customer service

Cons: Discount code functionality is a little limited. Some of my customers use discount codes (made for new customers) and I can t stop them which leads to uncomfortable conversations.

Best Decision Ever!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Launch 27 has been a game changer for our company, offering a One Stop Shop for all of our Service Needs!

Cons: We would love to have a pay intergration with ADP, and also sync with Google Calendar for Staff Time Off

Overall: Everything service related!

Awesome Software. Highly Recommend.

Apr 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Live the ease of use of this scheduling, Reminder & Billing software. It's easy to use both on the front end of our website and the backend. It allows customers to book online and for me to schedule over the phone. Send automatic reminder and quality surveys. Can't go wrong with this product!

Cons: The schedule could have a better interface or visual if running multiple teams. As a solo owner operator of is very straight forward now but could be an issue as the scaling begins to happen.

Overall: Our company appears bigger than it is.

Great software, helps me automate many parts of my business. Great value and service

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Booking form, back-end automation, regular updates, Team listens to users and makes changes as needed. I can easily edit my schedules, prices, service offerings etc.

Cons: I really don't have a whole lot of complaints. Reporting could be improved, other than that there is not a whole lot I would change. As I said earlier they continue to improve the software. The more advanced versions are fairly expensive, however I am on one of the basic plans and plan to move up when needed.

Overall: Business start, business automation, helps with growth.

Makes life so much easier!

Oct 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the simplicity of it. It keeps things organized whether it is looking at scheduling, financial reports/trends, and promos. I run my whole business operations from here. Nice to have it all in one place.

Cons: Some features are not as customizable. Also more in depth reports about your customer vs how much revenue you are making would be nice.

Mostly great, it does everything I need it to do.

Apr 23, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Booking management, and customizations. I like that it sends automated emails to bookings. I also like how I can shut off days.

Cons: The customer support doesn't understand my questions. I wish tips could be added and be recurring. I have customers who want to tip every time and they don't like having to go in each booking to add a tip.

Overall: Helps me run my business

I'm so glad that I decided to purchase this software when I launched my cleaning business.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use - can be customized to my prices - user friendly for customers- I love that I can use it easily from my phone anytime anywhere

Cons: no live person all the time, I was confused at first at how to set it all up and where to find help. Didn't realize till after I had it all set up that there was a Youtube channel too. Should be a downloaded printed handbook we could give to our new employees to help walk them through logging in each day, etc.

Overall: Makes my day to day operation so much simpler.

Fantastic Software for Local Services!

Mar 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I use Launch 27 for my maid business. It's fantastic, and customers love it!

The admin interface is very easy to use and understand. Creating new bookings, charging customers, sending payments, and exporting customer data (email addresses, name, phone number, etc.) is a SNAP!

All credit card information is fully secure and encrypted, which is a huge bonus for customers.

My favorite thing about L27 is the customer login portal. It allows customers to self-serve and update their own information. If they want to change a booking time, no problem... they can login and take care of that. If they want to update their CC information, or schedule a new booking themselves, they can do all of this online.

This is a huge bonus for the customer, as it's a time saver. It's a HUGE bonus for my business as well, as it reduces phone calls and the overhead that comes with customer service.

The customer service for L27 itself is great. They are very quick to respond to concerns, and are always updating the software. They are very aware that their software is a lifeline for local businesses, and as such, they schedule updates and downtime in the middle of the night to avoid impacting customers.

All in all, I would recommend Launch27 to anyone with a local business. If I start another local business, I will definitely use Launch27 to power it.

Launch27has been a huge success for growing my cleaning company!

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of online bookings, customers can book while I am in bed. Everything is very easy to set up and get running. The scheduling software is top notch! I can be very ha da off with launch27 and let them software do its thing. Highly reccomend.

Cons: There are a couple things that could be added but the cool thing is they are constantly updating everything every day based on what the user requests!

Overall: Ease of scheduling. Online booking. Online payments, Excellent support

Vendor Response

by Launch27 on April 27, 2018

Thank you for your support!

Great product!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money

Pros: We can manage all aspects of scheduling through this, including coupon codes and gift cards, as well auto emails to clients and payments

Cons: There's nothing I don't like about it. It does force you to use stripe to process credit cards, but I'm happy with Stripe and their fees are competitive or lower than other companies

Exceptional; my company wouldn't be where it is now without L27

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: The fact that I can have a white label software to promote to my customers. It's set up with automated tasks so that my job is made way easier.

Cons: I wish the dashboard on the backend of Launch 27 was more customizable. For example, I wish I had a quick view of the charges and who i sent on a job for payroll purposes.

L27 review

Oct 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pretty much everything. It's a great software package for running a local service business.

Cons: mobile app should be allowed to manage the business regardless of subscription plan

Overall: excellent software and customer service. I have never had a single bad interaction with anyone starting at the top with Rep all the way to his support and sales staff.

Amazing CRM system for a house cleaning business

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Hands down the best housecleaning business software. We used Service Auto Pilot for about six years and overall we think it's a great system but Launch27 is on another level. Launch27 saves you time, money, and best of all it helps you make money with their booking system!

Cons: I wish I can just pick up the phone and talk to an agent if I have a question or issue. Unfortunately, the fastest way to reach the customer service department is through a message.

Outstanding software!

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tailored to the service field industry. Customer online portal. Email reminders. Credit cards processing. Integration with STRIPE.

Cons: In general, we have no issues with the software. Just a few recommendations:

Need improvement in promo codes features. Need to improve mobile app.

Overall: Customer and admin convenience

Very helpful customer service!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ability to make your service look premium. They help answer your question daily. This booking form is very customizable and beautiful.

Cons: I do not think they have any cons. They respond very fast and software's very cleaver. They even have YouTube videos to instruct users how to use their software.

Capterra loader

Happy Customer

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use. The support is always great.

Cons: There is nothing I would consider to be a con with using this software.

Overall very satisfied !

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Just very convenient and easy to use. Easily can schedule bookings, send confirmations. Easily managing my bookings. Overall very satisfied. I am pretty sure there will be more improvements coming and will make us happier.

Cons: i just wish the mobile browser is little easier to use !~. Haven`t had a chance to use the mobile app yet but maybe Launch can offer us something so we can try us out. Because pricing is too much for the app.

Love Launch 27 Scheduling & Booking Form

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Like that the software has a easy to book platform, and sends out booking invites to cleaners, works great for agencys who use independent cleaners.

Cons: Wish it has more capabilities for reviews, linking to yelp or google directly and having more intergration with CRM notes on customer calls, what they called in for etc. . customer contact notes via a time and date stamp a task board and checklists, also cleaner manual reviews.

Simple and effective. Love how it keeps track of literally everything.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The scheduling ability and the customization. Just got to set it up and it will take care of the rest

Cons: That I have to pay lol. But that's cause I'm cheap. I honestly haven't had any complaints. The one time iessed up was because I didn't set up the gift cards correctly

Is very usefull and a good deal

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy online booking form, make it easy for customers to book appointments directly on your website. Is good in generaly for small businesses.

Cons: The app is to expensive, some features could be inproved. Top tier plan is quite expensive compared with entry and middle one

It's the best software for Cleaning Companies

May 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's very detailed, good looking booking form, easy to use, amazing customer support and they are constantly doing great updates that help us grow our business.

Cons: The upgrade price for all features, including multi-location and an app. Besides that, we are very happy with L27.

Launch 27 is awesome. It's a one stop shop

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

Pros: I like that is holds all my customers information in one place. I can process payments automatically rather than chasing down payments

Cons: I have no complaints. Launch does everything I need. Anytime there is any issue within the launch it's addressed immediately

Really changed the way we do business, for the better!

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Priced fairly for what it offers, constantly updated to fit clients' needs based on feedback you can easily submit.

Cons: I really wish there was a phone number to call customer service when you have an issue. Explaining somethings over chat is not always easy.

Never have a problem

Apr 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: My customers really appreciate the reminders and I enjoy that it pretty much runs itself. It enables me to focus more on the service I provide.

Cons: The availability calendar could be better as far as letting customers book on days I don't want them to

Very Easy to use

Dec 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Launch27 is very intuitive and quite easy to use. Support is quick to assist with any problems.

Cons: It can be difficult to find out how to use certain things. There are certain features that are missing.

Overall: Allowing customers to self schedule really helps.

Perfect, complete back-end for service businesses

Feb 22, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using L27 for the last 2 years and it really is the complete package. I would go as far as to say that the success of my cleaning business has relied on the fluid functioning of L27 and it has not let me down.

When I started using L27 it had all the essentials that you might need. A handy booking form (easily integrated in to your site), ways of setting up teams (staff), an easy way to view one off/recurring bookings, create them, send them to teams etc. Then over the last 6 months or so the team at L27 clearly decided to start ramping up the features and every couple of weeks they are making new improvements and adding excellent new features. Wherever its a custom booking form, options to add team availability, or simply little tweaks to make the whole program a little easier to use. They listen to user feedback and are implementing changes promptly.

In general, the only fault I personally have found is every now and then I lose connection and my L27 account appears to go down for 5-30 minutes. This has only happened a few times and only for short periods of time, but it is the only real negative that I can think of. To be honest, this could even be something with the Australian ISP so I wouldn't read too much in to it.

That was the booking form I was looking for

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: They constantly work on it by realising updates and introducing new options in order to improve it.

Cons: Not very flexible, for instance, I can only use the same booking slots for different services, so I would need to subscribe a further service.

My experience with Launch27 has been wonderful from the very start.

Apr 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like how easy this software is to use. I use it everyday and I can navigate thru different areas very easy.

Cons: I don't really have any cons when it comes to using Launch27 I haven't had any problems since I started using the software.

Awesome

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All in one package, easy to use, it's decated to cleaning services, it's cloud based, love the easy scheduling.

Cons: Price on the app, i think it cost too much for the premium package, i wish it could calculate gas and mileage

Overall: Easy scheduling

Excellent Service

Nov 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is amazing and I like Everything about Launch27. It makes everything easy for me

Cons: I am not getting much traffic so it makes it a bit expensive but its not Launches fault

Overall: Everything has been amazing

Launch27 is the best out there! Will grow your service business faster than ever.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beautiful booking forms, ease of use, awesome community, great customer service, and easily customizable.

Cons: There are no frequency-based discount options, and lots of people use it so can appear often with competitors.

The Launch27 software is easy to use and customer support is great.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is so easy to use. There are help docs to answer any questions you may have before contacting customer support. If you do have to contact customer support, they are quick to respond.

Cons: I would like to be able to completely customize a quote for a customer without the system generating the quote with information already input into the system.

By far the best home services booking software available

Feb 22, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Ive used them for about 9 months now, they have great features that i cant live without (online giftcards, online bookings, customer reminders, customer portal, open API)

Im happy with the software, there some features that need to be added to make the software a complete solution:

ability to integrate with more payment gateways: right now is limited to stripe and paypal.

ability to integrate with a CRM is missing (infusionsoft, Salesforce, etc)

the calendar view got a recent update and is great but needs improvement still.

a route optimizer should be added to the calendar, also need to have more options to the recurring jobs: right now your options are every 4 weeks, every 3 weeks, every 2 weeks.

need to add "day of the month" or "day of the week" "monthly" on the last day (could be any chosen day) of the month ie: service on the last Tuesday of every month, on the first Monday of the month, etc. heres a great example: http://recurring-select-demo.herokuapp.com/

overall im very happy with them, their customer service is really top notch, when you call they answer, when you email they reply fast. I highly recommend this company if you want ot increase your bookings.

r

Fantastic works exactly as described

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It makes running a business easy. It's amazing for scheduling and allowing customers to books jobs online with your business.

Cons: Could offer more flexibility on allowing multiple times for a job without allowing overlap so jobs don't get booked you can't fulfill such as allowing a 4-hour window between jobs but allowing multiple dynamic time slots

My Love for L27 Will never die but I need your help :)

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The fact that I see my upcoming appointments and also that I get reminders when I haven't charged an account. That has been very helpful since I tend to forget things sometimes as I am mainly the only one managing everything at the moment

Cons: I never really received a really good demo of all the features and figuring things out on my own has not been so easy. Also, the price . Can I get a little discount ?

Overall: I still haven't figured out how to even see all the available spots for future appointments and I can't get that help. I wish this was at the very top of my software so I can easily book those new appointments. This and upcoming appointments are equally important to me but I've so been been guessing. I wish someone would help me with this

good software

Apr 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, and customers can schedule their own bookings. I found this helpful as it made it easy for me to focus on other tasks

Cons: I haven't used much other booking software, but it all seemed to work well! I used the pro plan and it seemed to work well enough for me.

Overall: it made tasks much faster and easier when booking and charging customers

Review

Oct 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the map! It is a huge thing for our business

Cons: It is not allowing more than one discount code. Most of our customers will have 2-3 discount codes.

Overall: Its been fantastic

Launch27 Has simplified our business.

Apr 23, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the online booking; our pros can see their work orders and punch in when they arrive and depart homes. Our customers can rate our staff with their account. There are many beautiful things about Launcgh27. It is super easy to charge cards now. Reminders can be sent automatically.

Cons: We wish we were able to send out 5-day reminders to our customers with Launch27 since it is so crucial. I hope that Launch27 will consider this change.

Overall: I love the online booking; our pros can see their work orders and punch in when they arrive and depart homes. Our customers can rate our staff with their account. There are many beautiful things about Launcgh27. It is super easy to charge cards now. Reminders can be sent automatically.

Capterra loader

For the most part its user friendly

Apr 19, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to book customers online and they can change bookings themselves. I like the promo codes and gift cards features as well. The widgets are pretty easy to install and I'm not a developer.

Cons: To get the best features you have to upgrade to the plan that costs triple the amount. My business is too small right now.

Efficient, reliable and most of all convenient!

Feb 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We depend on Launch 27 Software to run our cleaning business. Being able to have one interface to manage appointments, client profiles, client payments and also team payments has definitely made our day to day operations so easy! Our teams, clients and administration have access to the portal, each have access to the pertinent information needed. For example, our clients are able to re-schedule and or cancel their appointment through their portal. Our teams, are able to view the schedule ahead of time and receive rating emails from the clients they have serviced. This tool has helped with the communication, as the teams get to see exactly what the client said about their service quality.

Their customer service is up to par with our expectations. Whenever we have an issue, question or suggestions, the L27 staff has always been prompt to response. They have also catered to our specific needs and we feel confident that any if any issue should arise, it will be handled timely.

Overall the ease of use and the tools available continues to warrant the decision made to use L27 as our platform for our business software.

I love Launch 27

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy and simple to use. The website makes my daily life with work so much simpler. I've never loved running a company this much before.

Cons: How hard it was to originally set up. Once it was set up. I've never had a complaint about it. The truth is I love this website.

Overall: It makes my life with work so much easier.

Wonderful and always helpful

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It can make a small company look extremely professional. When people come to my company they are surprised to see one man running it all.

Cons: No ability to group employees as one team. Every time you book a cleaning and want to send the teams a schedule you have to send them to both instead of just "team1"

Efficency

Oct 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy scheduling for customers, keeps you off the phone.

Cons: The payment system. Not being able to pay through the platform is a bit annoying.

Overall awesome

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, keeps us organized. Clients get reminders and business gets immediate feedback. Calendar looks clean, easy way to collect payment.

Cons: Could use better functionality and customer support could be better. App has glitches. Other than it is reliable, we haven't faced any down time, etc.

Efficient and responsive

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I really like how it's a one stop shop for service businesses. It helps you with the whole customer journey, from initial booking to managing the job.

Cons: the check list is definitely not practical. It doesn't let you attach it when creating booking on desktop. It's also very difficult to edit.

Extremely responsive to inquiries and help.

Apr 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use. It's very user friendly and can be navigated very easily without experience. I'm still learning the nuances as I progress but I'm very happy thus far.

Cons: There are a couple features I would like added that aren't currently the. Non essential but useful none the less.

Capterra loader

Very happy user!

Oct 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for my cleaning business.

Cons: I feel like the pricing could be a little better. I would love to have a few features on the highest tier, but I am not quite ready to pay that amount monthly. It would help if some services could be purchased as ad-ons.

I think it's a great but there's plenty of room for improvement

Apr 19, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation.

Cons: Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done.

Just What A Service Business Needs

Oct 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I can secure clients payments 1 day before service AND the system send out text and email appointment reminders to clients.

Cons: The inlybthing I hate is I have to pay almost double to get an app for my workers to login to.

Overall: No problems. Just great service!

Great Scheduling Software But Not Affordable for Small Business

Oct 23, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It has everything you need to run your house clenaing buinsess.

Cons: This does not allow you to do much customization

Overall: Overall i am happy and will stay with them; Even Its Very Costly formy small business.

My business won't be the same without L27

Feb 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using L27 for the past 7 months and I couldn't be more happy. My business did an incredible changed after I started using this software.

It automatizes all the process since the client books an order, to the reception of the email allowing you to make notes just visible to the cleaning team, adjust price etc...

The cleaning team always gets the information in their cellphone and one of the best things is the automatically payment you can do to your through the platform. You can also see the monthly sales, filter your calendar by day, week or monthly.

It has another extra feature (among several) that allows you to customize the booking form, and integrates some other features that makes customer service really smooth.

It also integrates with other apps which is very useful and the customer service is very fast, attentive and impressive. They are always there for you in the chat that is integrated .

I couldn't be more happy!

Simply the best for service industry

Jan 23, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customization and customer support

Cons: None

Overall: We have recently switched from Appointment Plus to Launch27.

This is our 4th online scheduling system for the previous 11 years and, to be honest, it's the best.

Here are few of our favorite features:

- 3 stand-alone mobile apps for field workers, administrators & customers (the apps are very comprehensive in functions)

- Ability to have multiple locations with different pricing rules

- Stripe integration (now we can save on credit card processing fees, our previous rate was 4% vs. 2.9% with Stripe)

- Built-in quoter (you can provide instant quotes)

If your company is service business - look no further then Launch27!

Great booking backend for managing multiple teams in the service industry & super great support

Mar 01, 2016
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Great software for managing multiple offsite contractors and a range of customers.

All up this is a great piece of software and the support team is exceptional!

I couldn't run my business with out Launch27.

Pros

- simple to manage multiple teams

- integrates really easily with Stripe for processing payments

- Built in customer login allowing customers to manage their own bookings

- Built in contractor login allowing a simple interface for contractors to manage their bookings & schedules

- Web based so fully functional on all devices, which is super handy when I have to trouble shoot some logistics and can do everything on my mobile!!

- A simply amazing customer support experience

- Rapidly developing and improving the software with new features released almost weekly

Cons

- not globally compatible yet. Very USA centric.

- Still missing some significant features however I believe these are in the development pipeline

I would still be hating life working in a tiny cubicle at a job I hate if it weren't for Launch27

Mar 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I'm not even exaggerating, if it weren't for Launch27 I would not be running my own cleaning business right now. Everything about Launch27 is amazing - super easy to use interface (but not restrictively simplistic), easy integration, tons of customisation, a dev team that is highly responsive to feedback, a well-trained support team who go above and beyond... I could go on for days and I haven't even mentioned a single feature!

I think the reason L27 is so successful is because it's run by people who own local service businesses themselves, so they really know what features are needed and how to increase sales. The discounts codes and customer referral codes almost guarantee you'll get sales, not to mention the recent game-changing integration with CartHook.

Anyway I'm rambling and dragging on. There's a 30 day free trial last I checked - try it for yourself and you'll see exactly what I'm talking about.

Amazing software backed by even better support

Feb 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using Launch27 (L27) in my business for about year now and I have been extremely pleased with the results. L27 has given our customers the ease and convenience of booking service online while at the same time reducing the work load of my office staff. Coming from a software development background, I can really appreciate the work that goes into creating a product like this as it offers a great deal of functions and possibilities for customization.

Despite these perks, the thing that I appreciate the most about the service is the great support! I feel that the company owners listen to the feedback and of their customers and rely on that feedback when making enhancements / improvements. In the year that we have been using the software, I can see numerous areas where our feedback and that of others in our industry have directly shaped the product. That to me is L27's greatest strength.

I am happy with the product but there are many things that need improvement.

Apr 30, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: I like how it keeps me organized, that I can change the schedule using the app and my computer, it makes me look very professional with my clients and with my employees. It is a great way to keep good communication with my clients and with my employees. I also like that you added the checklist, pictures, and notes. I love that when I have any questions you provide a person using your chat on the website that can help right away.

Cons: I don't like it that every time I am updating the schedule so many tabs open. I also don't like when I am doing the timesheet I use the Time Tracking Log and when I download the excel sheet the colors for check in/out add the date on the total. I have to delete each date so I can use a formula to add the total time for travel and work hours and miles. That is annoying since I have a lot fo employees and I am planning to hire more. I also wish there was a location that only my team leads and myself can see the garage & alarm codes for security reasons.