# Page 2 | Automaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Automaid the right Reservations solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149364/Launch27/reviews --- Automaid 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Automaid ## Showing most helpful reviews Showing 26-50 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RN Ryan N. Owner Consumer Services Used the software for: 2+ years ### "Launch27 software is absoutely integral to my day to day business operations. " April 19, 2018 5.0 It is nothing less than essential to my business. It saves me lots of time, helps me stay organized, helps me communicate in an efficient and professional manner with customers and employees and it's all around the engine to our operations. Pros Launch27 is pretty simply to use. I picked it up quickly by just navigating around the menus. For the more advanced options, there is a help section with several clearly documented help articles. While it's easy to use, it's not short on features. I have yet to take advantage of every tool available within the software and still, I'm able to seamlessly and easily integrate the software into a nice looking website where customers and book and manage appointments online, schedule my teams, speak with customers, charge customers, gather feedback from customers, and send reminders to teams, staff and customers. All of the emails are on autopilot except for a couple. These are all essential functions and save me a ton of time but that's only a portion of the features offered - there's a lot more. It's all web based and can be accessed form any device. Because I'm often on the go, 90% of this stuff I do from my iPhone which is freaking amazing. I can run the day to day of my business from my phone from anywhere using Launch27. The development team is always updating the software as well. The often poll users to find out what we need in order to prioritize their upgrades. What more could you ask for? Cons There are a few quirks and oddities within the mobile site but nothing a little finger finesse can't get around. There are a few subtle scheduling things that I wish were a little more customizable but they are really specific to my business and I understand that. Because of the awesome development team, it's totally possible those things can be added in the future. The software is less than 3 years old (I think), after all. Review Source JS Jason S. Owner Environmental Services Used the software for: ### "I Hope My Local Competition Does Not Read This Because This Is My Advantage " March 20, 2017 5.0 Launch 27 is the best software for a residential cleaning company bar none. It really is ahead of its time. I have researched every cleaning related software on the market and chose Launch because this software is awesome. It revolutionized our business. We did make a few modifications to our systems and procedures to align with Launch but the benefits have been outstanding. I feel like my business is on auto-pilot rather than destined to crash if I am not at the wheel 24/7. Plus I have spoken to top officials at Launch regarding a few issues we had. These guys made changes to the software to accommodate our concerns. Who does that? Plus, we have been Beta-Test partners on new features we specifically asked for (yes, these guys really do new updates and improvements all the time). We have been with them for a year and there have been over a dozen improvements and new features. Highly, highly recommend to new solo operators or for large established businesses. The solo operator will start their business on a solid foundation fostering growth. The large business will save a zillion by automating and streamlining their business practices while improving your service level because you and I know your office staff is not following up on every opportunity or asking every happy customer for a review. I don't care if you believe this review or not but it is all true. I don't work for launch or get any inducement to post this review. Its just the right thing to do. I have over a decade experience operating a house cleaning business and Launch is another level. The best is it is so low priced, unlimited cleaners (we have 20), online booking, gift cards, review monitoring is a steal. I think they know it is a deal but have to market to newbie cleaners who think $$$ month is expensive. Look newbie, spend the hundred a month and be thankful or trip over the pennies and miss the dollars. I would use it for $$$ month which incidentally is what I pay now for my famous but clearly inferior software Launch is replacing. I can't cancel because of a year contract. Launch has no contract. That says it all. Launch customers stay because the product and people are awesome not because of shady year contracts. So due your own due diligence and research every product on the market like I did. If you know what to look for you will end up right back here. Look man, Launch is what you need - GET IT! Pros I don't have time to list them all go check them out Cons Still developing. It is not perfect. You have to accept it is not perfect and sometimes things you expect and think are obvious are missing but they usually have a work around and if it serious will make changes. Also have to be willing to adjust systems, procedures, pricing to interface with Launch platform. It may seen like a big deal in the beginning but your current systems and prices are not really as secret or special as you think. Embrace Launch and bend to it for best results! Trying to make this futuristic software work with your archaic cleaning business practices would be aggravating. Free your mind from your old thinking. Grow and let Launch be your guide. Review Source EE Eric E. Owner Used the software for: 2+ years ### "Easy to use with fantastic tech support. I've never felt more comfortable contacting support." April 19, 2018 5.0 Hands free scheduling, easy client communication, and easy invoicing. That's all I need and that's exactly what Launch 27 offers. Pros Tech support! If you have any questions, no matter how silly they may seem, support is there for you. If you have a highly technical question about their API or anything else techy, you'll get a clear answer. The software works exactly as intended (and always has since day one), but there are times when something might be a little confusing or a new feature might not work as I originally thought it would. In all of my years using the service there hasn't been one time where I reached out for help that I didn't receive it. Cons If I had to choose a con, I would say it's that they update the software too much. Meaning, they're constantly evolving and adding new (helpful) features. I use very few of them so at times I can find it to be a bit much, but honestly that's not really a bad thing because they're listening to their users and they're adding and updating features based on user feedback rather than feedback from a board of directors or shareholders. Review Source NS Natasha S. President Used the software for: 1-2 years ### "Overall software does the job. I don't dislike the software however I'm not head over heels either. " April 22, 2018 4.0 Having a professional face to my business and being able to charge clients safely and efficiently. Also offering online booking so clients won't call me directly. Pros I like the fact that it gives even the smallest of businesses the opportunity to run like a bigger business. It looks very professional to have a website, offer online booking, have the ability to charge your clients and send them confirmations and receipts. Even as a one person cleaner. Cons The thing I like lease is the inability to customize certain things. Like there's only one company the system sends text messages through. And Twilio doesn't offer much as far as phone service for businesses. They should partner with a company that businesses can actually use for their phone service. Also the software should have an app that we all have free access to. So we can go on our phones and not have to go to the website to sign in. When I want to charge a client right after a service it's annoying to have to go through Safari on my phone. And the interface could be simpler. Much simpler and self explanatory. These changes will show that the company really is thinking about how we run our business outside of the software. Review Source Jennifer T. Small Business Owner Consumer Services Used the software for: 6-12 months ### "Awesome software" November 1, 2018 5.0 Along with the software, I keep it open on my phone and if my phone rings I have my wireless headset so that I can be on the page talking to the customers and booking at the same time while I'm at a job. I don't have to wait until I get back to the office to make any changes or send an invoice at all. I am able to be working and doing office work all at the same time. I just love it and the customer support has been amazing! Pros Being a one-woman show for the time being, this has transformed my operational capabilities immensely! I am virtually able to keep everything organized, and it even helps me remember things that I forgot. Cons Drawing a blank here. When I have any issues or problems that I need to work through, the team at launch 27 immediately responds to help me through any troubles I might be having. Review Source VR Verified Reviewer Web Team Lead Publishing Used the software for: 1-2 years ### "Launch27 is the only reason I can run my service business without a full-time office staff. Love it." April 19, 2018 5.0 This software saves me time which allows me to focus on growing my business instead of operating it. If you have multiple clients and/or multiple field employees in your service business, this software will save you time. Pros The API and the online booking form are my two favorite features. I also like the automated appointment reminders to staff and clients, the customer self-service portal, the scheduling assistant, the integration with Stripe, and the integration with Zapier. Cons The API authentication method and the API documentation. The online booking form could have more customization options. Review Source Ben A. Office Manager and Marketing Executive Consumer Services Used the software for: 6-12 months ### "Very great value" October 23, 2018 4.0 I am very pleased with my Launch 27 experience. I would recommend to most everyone. Pros I like the online booking form. I like the automation. Time is money, and Launch 27 saves tons of time. Cons There are some quirks. For example, you have to be careful when assigning teams to an assignment. Sometimes, the appointment duration won't change after assigning additional team members. Example, a four-hour project should take two hours when two teams are assigned but if you don't pay attention, the duration will remain at four hours, even when two teams are assigned. It's easily fixed but it is one example of some problems. There is another version coming soon which will hopefully address many of the quirks. Review Source SP Simon P. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Steer clean " September 7, 2021 2.0 started off well and then promised the world and updates for 2+ years then they did it and was horrendous and did not work and removed key components. Pros simple and easy to use dashboard for a very small business who does not want to grow Cons well dated and over priced with market comparisons never updated anything Terrible support Reason for choosing Automaid They promised these upgrades which sounded great that was 2+ years ago Review Source VR Verified Reviewer Founder/Health Consultant Used the software for: 6-12 months ### "Overall, I'm very satisfied with Launch27, and I would recommend others to use it. " April 19, 2018 5.0 This software increased monthly revenue by increasing the efficiency of my business operations. Pros I have a cleaning business and without this software I'm absolutely sure my monthly revenue would decrease significantly. It makes running the backend of the business much easier than it would be without it. Customer service is extremely responsive. I've even had them respond in the middle of the night to an issue I was having. Cons There is a bit of a learning curve, but they provide a lot of helpful how to instructional guides. I think there's probably a learning curve with any product like this that you'd use. I eventually got the hang of it and now everything is fairly intuitive. Review Source RD Roland D. Owner Consumer Services Used the software for: 1-2 years ### "Software that makes bootstrapping service based business as easy as it could be" April 27, 2018 5.0 Overall it significantly reduced the efforts to start my business and has grown alongside the business. The automatic features such as emailing, recurring bookings and being able to charge customers from within the software are amazing. Pros Launch27 is powerful enough that it does most of the heavy lifting of my scheduling, booking, charging and communicating however not bloated to the point where there is a ton of useless functionality. The Zapier integration makes it possible to extend this functionality where needed and the devs are always making improvements. Cons Sometimes you can feel the growing pains of the software. While the growth is GOOD, you can feel that older design decisions are holding it back from being as great as it could be. More detailed reporting would also be nice, but the ability to export raw data means anyone with some Excel knowledge can generate their own reports, albiet not automatically. There is also a huge jump in price between different tiers of the product, but arguably this is justified with the features it provides and the stage your business will be at when you are ready to make use of them. Review Source VR Verified Reviewer Director Used the software for: 2+ years ### "You couldn't ask for a better team behind a product like L27. Constantly improving and great support" April 19, 2018 5.0 It allows us to effectively and efficiently manage and quickly scale our business. Pros \- Ease of use - Regular feature updates - Support and management team is great - Basic report is simple yet effective Cons \- API functionality is not ideal - Detailed reporting is not yet there, however we do custom reporting based on numbers from L27 reporting dashboard and csv Review Source Dylan E. Business Owner Used the software for: 2+ years ### "I love launch 27. Customers love launch 27" April 19, 2018 5.0 It allows my customers to access and purchase services without needing to pay for man power to answer the phones or make mistakes in what services they want. Pros Easy to use and read. It looks modern and easily blends in with my current website. I like the icons and the way it looks. Always get compliments. Cons It is only designed for using the ap for everything. For companies that are using a different software for scheduling and so forth it is horrible. Because we have to remember to log in and cancel the information or it sends the customers emails that are no longer valid. I need it to be more compatible with out using all of the other services. Or have it beable o link to other software for scheduling. Review Source VR Verified Reviewer Business Intelligence Developer Hospitality Used the software for: 2+ years ### "Always prompt and helpful" February 2, 2018 5.0 Pros Anytime we contact support with an issue one of the customer rep is there to help us fix it immediately. Majority of the time it is user error and she still makes not feel dumb for this. Cons There is only a one rep, wish there was more ad hoc reporting and exports available. Other than that nothing really. Review Source Ilya O. Founder Consumer Services Used the software for: 2+ years ### "It's literally a lifesaver of software. If you have a service business you need this." December 23, 2017 5.0 Pros Seriously, get Launch27. It will help you automate your entire service business from head to toe. And it's easy on the eyes. They are really great in every way. Try the launch27 way and give them a shot, it will actually improve a big portion of your business. Review Source Stephanie M. Founder Hospitality Used the software for: 2+ years ### "Amazing service for cleaning businesses!!!!" October 29, 2018 5.0 Wonderful, the team is great and customer service has always been awesome. They answer my questions right away. Pros Took my local cleaning business and made booking and managing cleaners and client a breeze. Cons Can't really think of anything that I do not like about this service. Review Source VR Verified Reviewer Sales Executive Insurance Used the software for: 1-2 years ### "Great easy to use - plug and play! Stores all customer details and makes taking online payment easy!" April 23, 2018 4.0 Pros Taking online payments Sending automatic email and text reminders The ability to place cards on hold prior to taking payment Always adding new features Great Facebook group Great customer service Cons Discount code functionality is a little limited. Some of my customers use discount codes (made for new customers) and I can t stop them which leads to uncomfortable conversations. Review Source CM Cody M. Admin Information Technology and Services Used the software for: 2+ years ### "This is a very supportive team behind this beautiful booking page" April 24, 2018 5.0 I was able to create a very beautiful booking system easily. I was able to accept different forms of payments with this software and the price was very reasonable. They even offer white label app for my company with a decent price. They are very helpful, and this is the best booking system i've seen so far. Pros I love how beautiful it made the booking form look with very customizable features. The form even supports Stripe which accepts payments. It even can put a charge on hold which is very very useful for this industry. Cons The software is full of features, but not every corner is polished. The backend is not as pretty as the front end (example: the staff availability calendar) They are working on a lot of useful things such as having different service to have different availabilities but I hope they'd speed up the working process. Review Source KH Kyle H. Owner Business Supplies and Equipment Used the software for: 6-12 months ### "Steep Learning Curve, but excellent documentation. Haven't had a major problem with it." April 23, 2018 4.0 Efficiency, mobility, customer support, integration into 3rd party Pros I like the integration piece. Syncing to 3rd party software is very important and integral to our efficiency. The scheduler feature is new and very handy, also like the ability to run promo codes/gift cards. Cons I do not like that you can't set a customer to have daily service, or a specific set of dates. If I have one customer that wants mon/wed/fri cleanings that are identical, i have to make 3 different re-occurring cleanings and manage those. There should be an option to flag a customer as a commercial account and then manually set the days of the week that the cleanings occur. I do no like that on the scheduler there is no 'approve all' to make them all visible on my google calendar(which my employees use) Currently they can't see whats on the schedule for the next week until the previous clean has been completed. I can manually go in to EACH booking (which is a 30 minute exercise) each month to force them to be scheduled and appear on the calendar. Review Source Charnell G. Cleaning Expert Facilities Services Used the software for: 2+ years ### "Happy Customer" October 19, 2018 5.0 Pros It's very easy to use. The support is always great. Cons There is nothing I would consider to be a con with using this software. Review Source TL Tony L. Owner Consumer Services Used the software for: 1-2 years ### "All-in-One! Seamless Execution " April 21, 2020 5.0 Launch27 continues to help us grow at a rapid pace all while providing an exceptional customer experience! I highly recommend! Pros Online booking features are second to none! Online payments and automated emails/texts really make for an impressive efficient process! L27 delivers a self-serve model where the customer is in control! Our customers enjoy ease of use, booking online, rescheduling or cancelling, if necessary. They also love using the email feedback loop! We love it, too! Cons All customer support is handled through web chat and email. Occasionally, someone will call you if you are dealing with a difficult issue. Review Source VR Verified Reviewer Founder Used the software for: 1-2 years ### "Launch27 is the best out there! Will grow your service business faster than ever." April 19, 2018 5.0 Pros Beautiful booking forms, ease of use, awesome community, great customer service, and easily customizable. Cons There are no frequency-based discount options, and lots of people use it so can appear often with competitors. Review Source AM Alessandra M. Owner Airlines/Aviation Used the software for: 2+ years ### "Don’t use thai software " March 24, 2021 1.0 Pros Easy to use when it works properly, it was the beat software when I first started using it. Cons Since a new company bought this software everything went downhill!! Customers being charged multiple times, email send to customers without owners authorization, app does not work and now to complete the whole mess my schedule completely disappeared since yesterday. This is not right!! We pay so much for this software and it does not work!! Review Source MB Michael B. Chief Executive Officer Used the software for: 2+ years ### "The best product that makes business easy" April 19, 2018 5.0 Customers love their experience before ever speaking to us Being able to put my business on auto pilot Being able to view how my company is doing financially as well Pros I like the ease of setting it all up to fit my business needs and how it runs on it's own after that with precision. My clients can book and receive a confirmation and then have their own special login to manage their future book, while also receiving alerts from us to keep them alert that we are coming. Cons I have been using this software for 2 years and I can't say that I have any cons. They are always enhancing with features that make my customers experience 5 star. Review Source Crystle C. Chief Executive Officer Hospitality Used the software for: 6-12 months ### "For the most part its user friendly" April 19, 2018 5.0 Pros Easy to book customers online and they can change bookings themselves. I like the promo codes and gift cards features as well. The widgets are pretty easy to install and I'm not a developer. Cons To get the best features you have to upgrade to the plan that costs triple the amount. My business is too small right now. Review Source MI Michelle I. owner Facilities Services Used the software for: 1-2 years ### "software is great for cleaning business" March 9, 2019 5.0 the booking and scheduling is amazing Pros if you run a basic cleaning business it has all the bells and whistles Cons the fact that the app that compliments the software is expensive and is very limited. Also, you cannot access the app through the computer which makes it difficult to input information like a checklist. the system should have a place where you can put detailed information on the client and pictures of the unit they need to have cleaned as I have a vacation cleaning business and I have to find another way to get the pictures to my staff it Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.