# Page 3 | Automaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Automaid the right Reservations solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149364/Launch27/reviews --- Automaid 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Automaid ## Showing most helpful reviews Showing 51-75 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Owner and Manager Used the software for: Less than 6 months ### "Launch27 Has simplified our business. " April 23, 2018 4.0 I love the online booking; our pros can see their work orders and punch in when they arrive and depart homes. Our customers can rate our staff with their account. There are many beautiful things about Launcgh27. It is super easy to charge cards now. Reminders can be sent automatically. Pros I love the online booking; our pros can see their work orders and punch in when they arrive and depart homes. Our customers can rate our staff with their account. There are many beautiful things about Launcgh27. It is super easy to charge cards now. Reminders can be sent automatically. Cons We wish we were able to send out 5-day reminders to our customers with Launch27 since it is so crucial. I hope that Launch27 will consider this change. Review Source VR Verified Reviewer Line Maintenance Technician Defense & Space Used the software for: 6-12 months ### "Wonderful and always helpful" April 19, 2018 5.0 Pros It can make a small company look extremely professional. When people come to my company they are surprised to see one man running it all. Cons No ability to group employees as one team. Every time you book a cleaning and want to send the teams a schedule you have to send them to both instead of just "team1" Review Source VR Verified Reviewer Director Facilities Services Used the software for: 6-12 months ### "Efficient and responsive" April 19, 2018 5.0 Pros I really like how it's a one stop shop for service businesses. It helps you with the whole customer journey, from initial booking to managing the job. Cons the check list is definitely not practical. It doesn't let you attach it when creating booking on desktop. It's also very difficult to edit. Review Source CD Christos D. Managing Director Used the software for: 1-2 years ### "I think it's a great but there's plenty of room for improvement " April 19, 2018 3.0 Pros Online prices and bookings are very helpful also the templates that are available are nicely designed and have good navigation. Cons Cannot get paid online, the mobile version is expensive, cannot properly set it up in two languages. To be honest I had the trial version of the mobile and did not get how it works. I'm busy trying to run a maid company and 2 weeks don't cut it to test you need to put a lot of data to check how it all works. If I could use a testing period on my day to day operations it would be better to understand how everything falls into place. You guys did a job signing us over but poorly in helping us to upgrade. We pay a bunch of other software to get things done. Review Source Cheri G. Business Systems Analyst/Project Manager/Scrum Master Insurance Used the software for: 6-12 months ### "Very happy user!" October 21, 2018 5.0 Pros The ease of use for my cleaning business. Cons I feel like the pricing could be a little better. I would love to have a few features on the highest tier, but I am not quite ready to pay that amount monthly. It would help if some services could be purchased as ad-ons. Review Source VR Verified Reviewer Product Manager Used the software for: 2+ years ### "For someone that is not techie it was easy to install L27 and get it up running." April 26, 2018 5.0 Pros Ease of you use and can easily integrate with my team's calendars. Support team is great Enjoy being able to access L27 through my mobile or laptop. Cons Wish the app was standard for all users. Server maintenance tends to be late at night which is when I like to work. Review Source Response from Fullsteam April 27, 2018 Thank you for your support! We appreciate you! WZ Winta Z. owner Consumer Services Used the software for: 2+ years ### "It Is very user friendly" May 8, 2018 5.0 Easy booking, payment, easy rescheduling. Customers reschedule and book by themselves. I like how it show the duration of cleaning. Pros Easy for people who are not familiar with computers. You get support quickly. I like how the back end is easier to make appointment. Cons I like everything. But, some times the different sections in the booking page change by it self. Example under frequency I have onetime, weekly, biweekly, monthly when I went to my book page one day it changed to only weekly. I always check my booking page now. Review Source AY Akash Y. Owner Individual & Family Services Used the software for: 2+ years ### "Has streamlined my business significantly" April 23, 2018 5.0 Being able to do everything in one spot versus using multiple software Pros The ability to book online for customers. Being able to charge customers instantly after their service has been completed. Cons Wish I could pay my cleaners directly through the site. As a Canadian company this option was never available Review Source DM Daniel M. Business Owner Consumer Services Used the software for: 1-2 years ### "Launch 27 has made my dreams of owning a service business possible! " April 23, 2018 5.0 Pros Launch 27 has been a lifesaver! It took all the major problems I was encountering when starting my maid business and solved them with one monthly payment. It's great! Cons There really is not much L27 is missing. It handles all the major problems; booking, scheduling, managing teams, credit card processing, paying teams and the list goes on. The email customization is better than most but still needs some work. Review Source LM Lashon M. Owner Consumer Services Used the software for: 2+ years ### "Too much downtime" November 16, 2020 1.0 Frustrating the repairs and down time never stops Pros Before all the updates every other day it was a great app. Cons The app has more downtown and updates than apple Review Source JV Jolene V. Owner Used the software for: 6-12 months ### "I really like Launch27 for my cleaning business! They offer a lot and it is a good value! " April 23, 2018 5.0 Pros On line booking, auto emails to customers, integrations, really everything they do is pretty great! I also like that they are always looking to improve, add value and make the company better! Cons The customer service. Don't get me wrong, the online people are AWESOME, that being said, typing out every question takes 3x as long than if I could just call someone. I also feel like they should offer an on boarding person to walk you through setting it up and learning the system. There is still a TON I don't use (stripe for instance) because I don't know how. My first few weeks were super frustrating and I almost cancelled because my VA and I couldn't get some basic functions to work correctly. Review Source VR Verified Reviewer Owner Facilities Services Used the software for: 1-2 years ### "Makes life so much easier!" October 29, 2018 4.0 Pros I love the simplicity of it. It keeps things organized whether it is looking at scheduling, financial reports/trends, and promos. I run my whole business operations from here. Nice to have it all in one place. Cons Some features are not as customizable. Also more in depth reports about your customer vs how much revenue you are making would be nice. Review Source RA Ryaz A. co-owner Used the software for: 2+ years ### "I would not be able to run my business without Launch27 period!" April 19, 2018 5.0 Practically having my business run on Launch27 as I work full-time at my day job Pros Let me see: automated emails, credit card holds (automatically), getting customers to book online directly from our website, awesome customer service... and the list goes on! Cons It would be nice to have the ability to customize the booking page - it has some limitations when it comes to customizing it to our liking. Review Source DW Denise W. Business owner Individual & Family Services Used the software for: 6-12 months ### "Review " October 26, 2018 5.0 Pros This software saves so much time and headache for the business owner and staff! Everything is in one place and that's what makes it amazing! From clients booking online to the staff working from home or office it makes everything a breeze! I love how clients can add a comment or change their appointment without calling the office for everything little thing. It takes automation to a whole new level with this service industry! Love all the emails that automatically go out! I highly recommend launch 27! If you have a cleaning company this is a must! Cons I'm still learning what launch 27 still all has to offer. Even though I've been using the product for 9 months. Review Source KG Kyla G. Owner Consumer Services Used the software for: 2+ years ### "Just Keeps Getting Better" October 9, 2019 5.0 This is an awesome product that is integrated with an awesome credit card processor (Stripe) and I am so happy with both! Pros Absolutely love this product. It saves me time by allowing my clients to easily book their own appointments online. I can block off any days / times I don't want bookings and set limits to how many are allowed in a single space. The features are also improving all the time - you can now change which credit card to charge right on the charge screen, and process refunds there as well, which is a relatively new improvement. They really listen to the user suggestions to make the product better and better all the time! Cons I wish I could set different locations within the schedule, so that certain areas could show availability where others are blocked off. I cover all of Southeast michigan, so sometimes we have availability in one location but not another. Not a huge deal though. Review Source RV Ryan V. CEO Used the software for: 1-2 years ### "Life-changing! ( NOT EXAGGERATING )" April 26, 2018 5.0 Launch27 had GREATLY benefited our business it is super easy to manage clients and employees. Pros I love how easy it is to use for my employees and clients. Everything is very straightforward and love all the features. Cons tipping system. I wish it was easier for clients to tip AFTER a job. Like for example once the cleaning is complete and the customer receives there rating follow up email and when they press "Happy" and it takes them to the next window and from there they have the ability to add comments AND tips. Not a big deal though Review Source kB kathleen B. owner Facilities Services Used the software for: Less than 6 months ### "New to this " October 19, 2022 5.0 It has been amazing! Particularly the customer service. Each time I have had to use the "chat" box, every service rep has been prompt, kind and efficient. Special shout out to \[SENSITIVE CONTENT\]! She held my hand through the process and got things done for me. Pros The software is very easy to use, and is intuitive. Cons I do not have any complaints about the software Reason for choosing Automaid I inherited Launch27 when I bought this company and I have no need to look elsewhere! Review Source BV Boris V. CEO Consumer Services Used the software for: 1-2 years ### "Requirement to scale your business" November 13, 2017 5.0 I give full credit to Launch27 for helping me business hit high revenue in our first year. It makes the booking so easy for customers which makes them more likely to pick us, and it lets me see exactly what our schedule is like at a glance. Pros Very robust platform. Great integration of online booking form, scheduling, and payments. Good analytics for tracking sales. Provides an easy way for customers to communicate, which is important for good service. Cons Some features could be improved. Top tier plan is quite expensive compared to the entry and middle ones. Review Source michael B. Business Owner Used the software for: Less than 6 months ### "It is a great system especially for the end user." April 26, 2018 5.0 Helps me with booking and payroll. Great addition. Any legitimate cleaning company should use this software. Pros I really like the front end booking page that the customers use. It is a great design. And the email follow ups are nicely designed for you. Cons I am little more fond of the back end of housecall pro. I used it before switching to Launch 27. They had a little better back end features for less price, but the front end design was horrible. Review Source MM Melvin M. Owner Used the software for: 2+ years ### "Launch27 is AMAZING and worth every dollar! " April 23, 2018 5.0 Pros I love how easy the system is to use. I can customize anything and everything from the services I offer to the way I want to accept payment. It's honestly made my life easier and more organized. Cons I don't have anything constructive or negative to say about the software. Customer service is very quick about any questions or concerns I have Review Source Jamie E. Digital Marketing Consultant Used the software for: Less than 6 months ### "This software is the backbone of my residential cleaning business." April 22, 2018 5.0 It helps grow my business faster by giving customers a simple way to book without picking up the phone. Pros Makes handling bookings and managing cleaners very easy. The mobile app give my company a huge advantage over old school local businesses. Launch27 automates so many manual tasks. Highly recommend. Cons It would be great if I could pay contractors through the platform. That would eliminate paying for additional payroll software. Review Source EF Erin F. Owner Consumer Services Used the software for: 2+ years ### "I've been using Launch27 for a few years now and I consider it necessary to run my business. " April 20, 2018 4.0 Pros Nice and clean looking online booking form, easily scheduling staff, logins for staff to control their own schedules, automatic credit card holds and charges. I could go on and on but these stand out to me the most. Cons The monthly fee has gotten a little crazy in my experience and increase what seems to be great frequency. Review Source JW Janeshia W. Sole Owner Events Services Used the software for: 2+ years ### "Great 5 star service " October 26, 2018 5.0 Great experience I’m currently still using the software for 3 years Pros I enjoy being able to see all my staff and all my clients I’ve had since the beginning of using the software. Everything is record Cons I think you should be able to Import jobs from other platforms easy but this is not a function so, everything can be in one place . Review Source MC Michael C. Owner Used the software for: 2+ years ### "Launch27 is great for local services!" January 25, 2017 5.0 Launch27 is a fantastic software for local services. It helped us get our feet off the ground and stay organized. I have handled transaction management, invoicing, scheduling, and dispatching, from my cell phone thanks to Launch27! I definitely recommend! Pros Ease of use Customer support Mobile friendly Cons No good mapping function as of yet (but it is in the works) Review Source JS Jimmy S. Finance Consumer Services Used the software for: 1-2 years ### "Basic and simple and meets our current needs on a budget" April 19, 2018 4.0 Pros We no longer have to send manual invoices for each job but invoices are sent automatically and cards are charged the moment we complete the work. Auto scheduling is great too. Cons Not a lot of customization possible... I'd like to use this for commercial projects too but it doesn't have the capability. The app our staff use in the field could be improved by letting us input checklists for each work order that they check off as they complete the job. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.