# Page 4 | Automaid Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Automaid the right Reservations solution for you? Explore 209 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149364/Launch27/reviews --- Automaid 4.7 (209) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Automaid ## Showing most helpful reviews Showing 76-100 of 209 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TE Tina E. Owner/head cleaner Facilities Services Used the software for: Less than 6 months ### "Any issues we have had cistomer service has been prompt and courteous. " April 27, 2018 3.0 Pros I like the layout and features. I like the website integration and ease of changing basic items on website. Cons I wish there were more options for sending texts/emails ie auto email/text wjen ppl are late paying for a pmt reminder. I wish there was more customization options. We have glitches with some clients not getting texts even though they r signed up for reminders and ph # is correct. I would love it if system help was more staightforward i dont like how it is barebones. Many features dont seem to have an explaination. Ie what is the point of marking a job complete as the system does it automatically. I wish once a job was marked complete that it sent a text/email to client to inform them their cleaning is done and the yotal cost is x. Review Source VR Verified Reviewer Co-Owner & CEO Used the software for: 6-12 months ### "Has really helped simplify the scaling of my business." April 19, 2018 5.0 Pros How much functionaility is in it. We're mainly using it as an online booking/scheduler/price quoter, however there's several upgrades we'll certainly be using soon. Cons I think everyone wishes things we're cheaper, so there's that. lol But it can be a bit much to try and learn to use at first, but once you do get it down, I don't really have any other complaints. Review Source KF Kevin F. Owner Facilities Services Used the software for: 1-2 years ### "Small companies review after 2 years " October 30, 2018 4.0 Overall it’s been good. It’s taken me a long time to find a lot of the best features. It’s made running my business easier for sure. Pros I like that it has all the fire features i need to run my business, and Automates a lot of running the business. Cons I don’t like that I can’t handle payroll directly from launch. I wish it was easier to see what a team was supposed to be paid and pay them directly from app. I have to do a lot of this manually still. Review Source CS Craig S. Managing Director Consumer Services Used the software for: 1-2 years ### "While not perfect by far, Launch 27 has been integral to our businesses success. Fantastic." April 19, 2018 4.0 Provided our business with the tools to create a professional and established business cost effectively, right from day one. Pros Automates a whole load of admin work. Helps to provide excellent communication between yourself and your customers. Creates an image of an established and professional business from day one. Cons Needs to be more flexible, providing more bespoke booking options. Does not cater much for commercial cleaning. Review Source AS Adam S. Founder Environmental Services Used the software for: 6-12 months ### "The best cleaning services platform " October 27, 2022 5.0 Pros Not only is it pretty intuitive, say you do have a problem, customer service is phenomenal and never disappoints Cons No cons, there are features that I wish were there, but they’re always one step ahead and let us know they’re implementing them later on Review Source LK Liudmila K. Owner Facilities Services Used the software for: 1-2 years ### "Very easy to use. I don't have a headache to schedule an appointment, to follow the payments, etc." April 28, 2018 5.0 Most important things are I automized my business and gained customers. Pros The greatest things are you can program whatever you like, and also to do automatic things, to send emails, reminders, put hold on the accounts, charge, etc. Cons There is a small things like dashboard indicators, that may be sorted in another way, then they are right now. For example, to choose period of time for some indicators is not possible. Review Source KJ Kelly J. President Used the software for: 2+ years ### "Best Decision Ever!" April 19, 2018 5.0 Everything service related! Pros Launch 27 has been a game changer for our company, offering a One Stop Shop for all of our Service Needs! Cons We would love to have a pay intergration with ADP, and also sync with Google Calendar for Staff Time Off Review Source JF Jacob F. Owner Used the software for: 6-12 months ### "Great software, helps me automate many parts of my business. Great value and service" April 19, 2018 5.0 Business start, business automation, helps with growth. Pros Booking form, back-end automation, regular updates, Team listens to users and makes changes as needed. I can easily edit my schedules, prices, service offerings etc. Cons I really don't have a whole lot of complaints. Reporting could be improved, other than that there is not a whole lot I would change. As I said earlier they continue to improve the software. The more advanced versions are fairly expensive, however I am on one of the basic plans and plan to move up when needed. Review Source CB Craig B. Owner Used the software for: 6-12 months ### "Awesome Software. Highly Recommend. " April 16, 2018 4.0 Our company appears bigger than it is. Pros Live the ease of use of this scheduling, Reminder & Billing software. It's easy to use both on the front end of our website and the backend. It allows customers to book online and for me to schedule over the phone. Send automatic reminder and quality surveys. Can't go wrong with this product! Cons The schedule could have a better interface or visual if running multiple teams. As a solo owner operator of is very straight forward now but could be an issue as the scaling begins to happen. Review Source MC Michael C. Owner Used the software for: ### "Fantastic Software for Local Services!" March 1, 2016 5.0 I use Launch 27 for my maid business. It's fantastic, and customers love it! The admin interface is very easy to use and understand. Creating new bookings, charging customers, sending payments, and exporting customer data (email addresses, name, phone number, etc.) is a SNAP! All credit card information is fully secure and encrypted, which is a huge bonus for customers. My favorite thing about L27 is the customer login portal. It allows customers to self-serve and update their own information. If they want to change a booking time, no problem... they can login and take care of that. If they want to update their CC information, or schedule a new booking themselves, they can do all of this online. This is a huge bonus for the customer, as it's a time saver. It's a HUGE bonus for my business as well, as it reduces phone calls and the overhead that comes with customer service. The customer service for L27 itself is great. They are very quick to respond to concerns, and are always updating the software. They are very aware that their software is a lifeline for local businesses, and as such, they schedule updates and downtime in the middle of the night to avoid impacting customers. All in all, I would recommend Launch27 to anyone with a local business. If I start another local business, I will definitely use Launch27 to power it. Review Source PS Phil S. Owner Consumer Services Used the software for: 1-2 years ### "Mostly great, it does everything I need it to do." April 23, 2018 4.0 Helps me run my business Pros Booking management, and customizations. I like that it sends automated emails to bookings. I also like how I can shut off days. Cons The customer support doesn't understand my questions. I wish tips could be added and be recurring. I have customers who want to tip every time and they don't like having to go in each booking to add a tip. Review Source SV Sandra V. Owner Used the software for: 6-12 months ### "I'm so glad that I decided to purchase this software when I launched my cleaning business. " April 26, 2018 5.0 Makes my day to day operation so much simpler. Pros Easy to use - can be customized to my prices - user friendly for customers- I love that I can use it easily from my phone anytime anywhere Cons no live person all the time, I was confused at first at how to set it all up and where to find help. Didn't realize till after I had it all set up that there was a Youtube channel too. Should be a downloaded printed handbook we could give to our new employees to help walk them through logging in each day, etc. Review Source Olga G. CEO Consumer Services Used the software for: 2+ years ### "Business automation" October 31, 2018 5.0 Pros Since I started to use Launch27, my sales boosted and still organically grow each year. It absolutely worth every cent as it transforms your business in a new modern way of doing it with using lots of automation and less people. Cons Just looking for new features to come out, never stop improvememnts Review Source MB Mitchell B. Owner Used the software for: 1-2 years ### "Exceptional; my company wouldn't be where it is now without L27" April 19, 2018 5.0 Pros The fact that I can have a white label software to promote to my customers. It's set up with automated tasks so that my job is made way easier. Cons I wish the dashboard on the backend of Launch 27 was more customizable. For example, I wish I had a quick view of the charges and who i sent on a job for payroll purposes. Review Source BW Brian W. Owner Marketing and Advertising Used the software for: 1-2 years ### "L27 review" October 31, 2018 5.0 excellent software and customer service. I have never had a single bad interaction with anyone starting at the top with Rep all the way to his support and sales staff. Pros Pretty much everything. It's a great software package for running a local service business. Cons mobile app should be allowed to manage the business regardless of subscription plan Review Source IP Ino P. Operations Manager Hospitality Used the software for: 6-12 months ### "Amazing CRM system for a house cleaning business" October 26, 2018 5.0 Pros Hands down the best housecleaning business software. We used Service Auto Pilot for about six years and overall we think it's a great system but Launch27 is on another level. Launch27 saves you time, money, and best of all it helps you make money with their booking system! Cons I wish I can just pick up the phone and talk to an agent if I have a question or issue. Unfortunately, the fastest way to reach the customer service department is through a message. Review Source SL Serge L. CEO Used the software for: 1-2 years ### "Outstanding software!" April 25, 2018 5.0 Customer and admin convenience Pros Tailored to the service field industry. Customer online portal. Email reminders. Credit cards processing. Integration with STRIPE. Cons In general, we have no issues with the software. Just a few recommendations: Need improvement in promo codes features. Need to improve mobile app. Review Source JC Justin C. Founder Used the software for: 1-2 years ### "Very helpful customer service!" April 19, 2018 5.0 Pros The ability to make your service look premium. They help answer your question daily. This booking form is very customizable and beautiful. Cons I do not think they have any cons. They respond very fast and software's very cleaver. They even have YouTube videos to instruct users how to use their software. Review Source Pristine B. Owner Operator Used the software for: Less than 6 months ### "I have just starting using the software." April 20, 2018 5.0 Pros The streamlined and automated user options. Availability of tracking payroll and teams. Online booking Cons The issues of syncing it with my website and lack of more video type instructional help to set up and start using Review Source EC Edward C. Owner Used the software for: ### "Perfect, complete back-end for service businesses" February 23, 2016 4.0 I have been using L27 for the last 2 years and it really is the complete package. I would go as far as to say that the success of my cleaning business has relied on the fluid functioning of L27 and it has not let me down. When I started using L27 it had all the essentials that you might need. A handy booking form (easily integrated in to your site), ways of setting up teams (staff), an easy way to view one off/recurring bookings, create them, send them to teams etc. Then over the last 6 months or so the team at L27 clearly decided to start ramping up the features and every couple of weeks they are making new improvements and adding excellent new features. Wherever its a custom booking form, options to add team availability, or simply little tweaks to make the whole program a little easier to use. They listen to user feedback and are implementing changes promptly. In general, the only fault I personally have found is every now and then I lose connection and my L27 account appears to go down for 5-30 minutes. This has only happened a few times and only for short periods of time, but it is the only real negative that I can think of. To be honest, this could even be something with the Australian ISP so I wouldn't read too much in to it. Review Source SK Serdar K. Manager Hospitality Used the software for: 6-12 months ### "Overall very satisfied !" April 19, 2018 5.0 Pros Just very convenient and easy to use. Easily can schedule bookings, send confirmations. Easily managing my bookings. Overall very satisfied. I am pretty sure there will be more improvements coming and will make us happier. Cons i just wish the mobile browser is little easier to use !~. Haven\`t had a chance to use the mobile app yet but maybe Launch can offer us something so we can try us out. Because pricing is too much for the app. Review Source JD Justin D. Owner Used the software for: 1-2 years ### "Simple and effective. Love how it keeps track of literally everything. " April 23, 2018 5.0 Pros The scheduling ability and the customization. Just got to set it up and it will take care of the rest Cons That I have to pay lol. But that's cause I'm cheap. I honestly haven't had any complaints. The one time iessed up was because I didn't set up the gift cards correctly Review Source AZ Angelo Z. CEO Used the software for: 1-2 years ### "It's the best software for Cleaning Companies" May 25, 2017 5.0 Pros It's very detailed, good looking booking form, easy to use, amazing customer support and they are constantly doing great updates that help us grow our business. Cons The upgrade price for all features, including multi-location and an app. Besides that, we are very happy with L27. Review Source KF Krystal F. Owner Hospitality Used the software for: 6-12 months ### "Love Launch 27 Scheduling & Booking Form" October 26, 2018 5.0 Pros Like that the software has a easy to book platform, and sends out booking invites to cleaners, works great for agencys who use independent cleaners. Cons Wish it has more capabilities for reviews, linking to yelp or google directly and having more intergration with CRM notes on customer calls, what they called in for etc. . customer contact notes via a time and date stamp a task board and checklists, also cleaner manual reviews. Review Source SH Sumer H. Operation manager Hospitality Used the software for: Less than 6 months ### "Great booking company" May 9, 2024 5.0 \[sensitive content hidden\] was amazing at helping us with set up. Now we're ready to go! Pros Customer service was impeccable. Helped get us started Cons Pricing parameters set up, services set up Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.