ExakTime

ExakTime

4.5 / 5 91 reviews

Who Uses This Software?

We serve construction, landscaping, energy and mining, transportation, and all field service-related markets, from pest control to HVAC and property management.


Average Ratings

91 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ExakTime
  • www.exaktime.com
  • Founded 2000
  • United States

About ExakTime

A two-decade leader in remote time tracking for field-based employees, ExakTime offers an easy-to-use time clock app that syncs directly with our simple but powerful cloud software, providing real-time data on attendance, hours, cost codes and more that you can access, and act on, from anywhere. ExakTime Mobile runs on Android and iOS phones and tablets, while our time tracking software integrates with all major accounting programs.


ExakTime Features

  • Attendance Tracking
  • Automatic Start / Stop
  • Biometric
  • Employee Scheduling
  • Flextime Tracking
  • Hourly Employee Tracking
  • Project Time Tracking
  • Salaried Employee Tracking
  • Sick Leave Tracking
  • Vacation / Leave Tracking
  • Workstation Tracking

ExakTime Reviews Recently Reviewed!

I manage approximately 50 guys. I often find that I can not see where they are working on team veiw

Aug 15, 2017
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the accountability and reassurance I am not paying people who are not on site. I like the ability to set a geo fence around the jobs

Cons: I often can not see where the guys are working or if they are signed in or not on the team view function.

Overall: I believe we save money on hours. My guys often used to drive home early and write down 8 hours.

It is a big step above handwritten timesheets.

Aug 15, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is a simple program to use. The creators just don't seem to be able to adapt to specific needs of the customers.

Cons: It would be nice to be able to customize wages for Davis Bacon wage jobs. It would be nice to be able to see all my employees on one map at any given time.

I love ExakTime, it takes a bit off of my work load!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love viewing the reports, and how each paycheck is already set to our pay period. I also like the field notes area, I wish we could save the field notes, and when they are accidently deleted, to be able to retrieve them some how.

Cons: When I am creating a location and need to add a cost code that's not already in the system, it is a pain to have to back out of the location and go in to the cost code page, I wish I could add a cost code on the fly while creating a new job location! I would also like to delete and clean up old cost codes I wont use again, instead of just making them inactive.

Overall: Not having to change hours to decimals by myself!

So far, I have had a pretty smooth transition from our previous system into ExakTime!

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the portability of ExakTime. It caters mobility and efficiency. Once set up, ExakTime same me a significant amount of time that I can then devote to more pressing matters.

Cons: 1. The "Timecard Detail" doesn't seem to switch automatically to the current payroll week.
2. Occasionally, when saving and then switching to a new employees timecard to soon, the system will save the new changes to the employee being switched to.

Overall: ExakTime saves me a SIGNIFICANT amount of time!

The support staff were terrible. Could make it work the way they advertised it. Stopped using it!

Aug 15, 2017
3/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Cons: The support staff was very unhelpful. We tried to get them to make it work for us but it was not helpful. We canceled everything with ExakTime.
I have no pros at this time. The actual software was probably ok, but the support staff was very unsatisfactory!

The software has been very helpful but still has a lot of kinks to work out

Aug 09, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the ease of use for the employees. It is very easy to show a new employee how to use the software

Cons: I hate the way the view of the time cards is...lots of wasted space and it is so slow to load and re-calculate in particular

Overall: being able to track my employees and where they are is very beneficial in this industry. I like that I know where they are at all times!

Great tracking system for man hours

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Can track jobsite and man hours with ease. I like the different amount of reports one can run in order to find out more information on hours.

Cons: Customer Service is not the best or fastest. Trying to obtain new licenses can be a headache. If you have someone in office waiting on the log in information- have licenses purchased ahead of time

We've used the hornets and the mobile app and both are great!

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time Summit is pretty easy to use and it has really helped speed up the payroll process. Each employee clocks in themselves on their iPhone/iPad and I really love the GeoFence option that shows where they clocked in/out. The customer service is AMAZING. I've had to call a few times and the help is always outstanding.

Cons: Setup for the mobile app requires some work on the office end. I wish the setup code didn't change so frequently. I also wish the verification email didn't expire so quickly. I have to constantly resend the verification emails to employees. I'm not a huge fan of the new internet based Time Summit. It doesn't save/update well and I have to click Save a few times and then switch to another employee for it to calculate correctly.

Overall: Speeds up payroll.

ExakTime is a fair value for the money.

Aug 08, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The ability to quickly add employees to the system is nice since they chanced to a subscription model.

Cons: Limited features and VERY limited customization options. The program is what it is, and you need to make your business work around it. The worst part of this is that employees can't see how many hours they've worked from the phone app. It would be nice for employees to see their hours at the very least, and possibly even get alerts at set increments.

Loved it

Aug 08, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and the employees liked it, but they often forgot to use it. We loved the built in gps so we could track everyone's location. We knew when they lied and what not.

Cons: Well, honestly there is not much we didn't like about it. It's easy to use and simple. I wish that it had alerts so we would be alerted when they went over 40 hours. That would have been helpful

Overall: It was great! It helped us track our employees

ExakTime provides excellent data, reports, and payroll streamlining.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love having the time clocking details on a daily basis with excellent reporting capabilities. Being able to open several windows to simultaneously review the time card, Field Notes, Map Tool, and reports to verify time records is so helpful. I love the interactive maps and color coded icons in the time card details.

Cons: The online system has periods of very slow processing, which can be frustrating and inefficient. I don't often have to call into customer service with a technical question, but when I do, having to wait for technical support to call me back is also an efficiency challenge.

Great product

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Makes on the go employees time simple to track, love knowing who is clocked in when and where at the click of a button.

Cons: Navigation online can be a little complicated, but the support team is always there to lend a hand when needed.

Overall: Tracking time and locations of the employees

Has improved our time cards efficiencies greatly.

Aug 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reporting features are very helpful in job costing. The mobile app is also very user friendly for our crews.

Cons: Sometimes the transfer from the Exaktime software to our payroll system can be a bit confusing, but we usually seem to work out the kinks.

Great product. very easy to use.

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: tracks time by project so we can jobcost after the project has closed. Employees find it easy to use.
once time has been entered for the week. the employee can log on to the website and confirm his time that he will be paid.

Cons: getting started can be very technical. we run about 3000 projects a year so uploading all of them at the beginning was not an option. we decided to move projects for the next week from Quickbooks to Exaktime.

Overall: better time tracking than paper reports. Job costing is more accurate. Employees can view their time and approve reducing the amount of time backtracking to find an error.

Great customer service and easy to start.

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate. Ease of setting up jobs and employees. Employees don't have difficulty learning the app.

Cons: Reports. Wish they offered more reports. Need a feature where you can message more than one employee at a time.

Overall: No more time theft.

The support staff is awesome and helpful

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That it takes a picture of the employee when they clock in and out. It gives me peace of mind knowing that employees cannot clock each other in and out.

Much more convenient that paper time cards

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that the payroll is automatically calculated for their time punches. It is much less work for me to do.

Cons: I least like that there is not a function to show how much money is spent on each job for the payroll estimator.

Overall: I can spend more time on other things.

Exaktime is the product they said it would be!

May 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Its easy to use and teach. The guys seem to catch on quickly and use it pretty fluently. It makes the guys accountable for themselves, and causes less babysitting time for us.

Cons: The website can be a little tricky to navigate. It seems to be mostly a terminology problem on our end though. We did get some pushback from the guys at implementation.

We tried this app after using a conventional paper timekeeping sheets for our company.

May 05, 2017
3/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money

Pros: The major benefit to this product was the ability to see if employees were actually at the jobsite when clocking in.

Cons: If the supervisor forgot to clock in or out for the crew it was very difficult to adjust their time. We purchased the software to speed up the payroll process and in the end it took us 3x as long to get hours calculated.

Easy use & navigation - needs filter for inactive on report tab -would make it Great!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Extremely easy to use and navigate through the software and add devices and adjust or tweak when needed

Cons: Customization of overtime perimeters - very restrictive. We have several conditions unique to our industry. I also don't like having to search through all employees for reporting - would like filter to search only active records (or inactive as needed.)

Overall: cuts down payroll processing significantly and allows me to identify errors and missing information much quicker.

It provides and easy system to use for our carpenters in the field and the office staff.

May 02, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That all of the reports tally correctly. Not all software does which was an awful surprise to us! sorry

Cons: I cannot print a report using Safari but have to switch to Firefox. But, now that we know it is easier.

Overall: Accurate input of information/time from the carpenters in the field and also the ability to see in real time where and what the carpenters are working on. Plus, the report to enter into payroll computes accurately.

Easy to use, accurate time clock

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Accurate GPS time punches on an individual employee or group of employees. Ability to separate by job code and location

Cons: Needs to integrate with Procore. The user interface should update more frequently on users phones. (when we create a new job it does not appear on the employees time clock for a day or two unless they manually update.

Overall: Great time clock management and reports. Easy to use for the field guys.

From the moment we started using this software, we were saving money.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The GPS locator showed when an employee was not at the location. When they attempted to punch in for work before they even left their house, the system would flag it red and the employee would have to be truthful. This was an important aspect to saving our company money. When you have 40 employees and several of them are making upwards or more and they are punching in for an extra 15-30 minutes daily, it makes a large difference. It also made job costing a breeze. Instead of spending several hours job costing a big job weekly, a few selections in the report screen and there is a complete breakdown within just a couple of minutes. This was an excellent money and time saver aspect of the program. Also, being able to just hit a few buttons and transfer all the time records to my accounting software for payroll is a miraculous thing for me. Instead of spending hours on time records for payroll, a couple of minutes and there it is, ready to go. On the accounting side of the program, just the money saved in time alone, paid for the program in all actuality.

Cons: If the employee turns off the GPS locator on their mobile device, they can beat the system. It is overall a great program.

Overall: Saves time and money from start to finish.

Awesome App for accountability

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Tracking where the users phone is located through Geo Fencing, Pictures taken for user accountability, user friendly so all users are able to understand and use.

Overall: Accountability

It's very easy to log in and see who is where, and what they are doing

May 01, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is easy to use. I like the simplicity of adjusting time and making changes. For the most part the user interface is intuitive. The crew seems to like the independence and simplicity. For instance, if someone is picking up at a lumber yard to start the day they can clock in there, rather than waiting til they get the job site and using a hornet. Before they had to beg me to adjust their time...which was hard to remember. Everyone often forgot, but just a quick photo plus the geotracker component and I can see that they were, indeed, at the lumber yard.

Cons: There is a very big con, which is the lag time that occurs when using Linx software to move the Time Summit data into QB. When everything was l hard-drive based this was a seemless interface. Now, with the Linx being hard drive based and the Time being web based I have interminable delays. It's very very frustrating. There are other related problems too, such as before if I checked a box for time, but synced or uploaded to a different company, then the time would not go through. Now, the time goes through and gets put into QB for the wrong company. It's a problem.

Overall: Quickly knowing who is where, and sycning records to QB

Not what was we were expecting

May 01, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money

Pros: The concept is great but not quite hitting a home run to using it for the men in the field.

Cons: Does not account for time for lunches, breaks, etc. We've talked to customer support about this issue but still dont have it resolved.

great program once all got on board

May 01, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I can process payroll easily and I know where exactly my guys are working. Time sheets are easy to read and job breakdown is more accurate.

Cons: Software will not connect properly with my simply accounting software and there is no one in customer support that is trained to fix my issues.

Overall: it is cost effective and payroll is easier to process.

Not happy based on my comments in the "Cons" section. Too much over promising and under delivering.

May 01, 2017
3/5
Overall
5 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy for employees to use in the field but unhappy with our inability to use all of the reports because they are not based on our working day. Need to be able to adjust the 24 hour clock so that it is not based on a calendar day of 24 hours.

Cons: The software does not allow us to run reports based on our worker's schedules. We need to be able to adjust the hours of what is considered a day. Right now it resets at midnight but that is not how we operate. I was told in July that this feature would be added in the next 90 days. We are now almost 10 months into using the program and the feature still has not been added. If this is not resolved in the next 30 days, I will begin to look for another option rather than renew.

Overall: Electronic capturing of time records and eliminating ability to inflate their working time.

I liked the time summit software better

Apr 28, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: can access it from my smart phone when I have a good 4g wireless connection. Can get reports on any device.

Cons: doesn't always sync when we are in a limited cell phone area. sometimes it takes a day or so for the 'data' to get caught up.

Overall: easy and confirmed daily reports of employees activities

Awesome program

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We finally switched from paper time cards to the digital. This app has been a life safer. I would recommend to other people

AMAZING ALL IN 1 SYSTEM

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Time card summaries are easy to use and like that you can print off reports

Cons: Haven't run into anything I dislike yet

Overall: Our company has been using Exaktime over a year now and we couldn't be happier. It's simple to use and has everything you could need for payroll. The boys have no trouble at all and know it's there responsibility for clocking in and out!

Recommendations to other buyers: Not at this time

ExakTIme Review

Apr 27, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, its great. I've had a few issues. A rep was supposed to get with me on scheduling a followup to sync hours with QB. This has not happened to completion. When I need another license, it's as easy as sending an email

Easy to Use On-Site Mobile Time Tracking

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: There are always things that could be better with these products, but overall its pretty simple to use. It does have some issues with syncing between the mobile time clock and TimeSummit. I wish it had the ability to track other field related issues more than just time. The import into my accounting software is simple and easy to use.

First rate support and product!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: GPS Snapshot of where the engineer is when they use the system

Cons: wish you could customize a little more to work for more industries. It seems this is driven by construction but could work in many others if some changes could be made.

Overall: We have been using the system to manage a service company time clock. We have engineers that fly all over the USA and Canada it this system really makes time keeping easy for management and the employee. The support when i have had questions are answered fast and accurately.

ExakTime - Great

Apr 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have used this product for approximately nine months and have very little issues. When I did have a "minor" problem, it was corrected or resolved within hours.

Great Product

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We bought this program so that we can keep track of our guys while they work. We majnly use it for them when they clock in/out. We havent had any issues. Very easy to use and administer. I have recommended it to friends and will continue to do so.

EXAK TIME GREAT

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY TO USE

Cons: SOME REPORTS NOT AVAILABLE YET

Overall: EASY TO WORK WITH. GREAT CUSTOMER SERVICE SUPPORT. LOTS OF AREAS TO CUSTOMIZE TO OUR NEEDS. CORRECTIONS ARE EASY TO DO AND ABLE TO REVIEW PAST RECORDS IS GREAT.

Good quality product and service.

Apr 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Picture taken, clocking in and out through mobile devices, and confirmation on meals and injury with signature.

Cons: Geo Tracker needs to be worked on.

Overall: Overall its a great product and I recommend it to others. The only thing, the Geo Tracking needs to be worked on.

Nice software!

Apr 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: The customer service has been wonderful for a first time user. They help explain things clearly and got me up and running quickly.

All 3 of our companies use ExakTime

Apr 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, know the location of my employees and if they are really at the site or half way home.

Cons: nothing i would change

Overall: We find ExakTime easy to use and affordable. All 3 of our companies now use it.
We find that ExakTime pays for it self plus more. We are super pleased with it.

Fairly Simple to Use

Apr 03, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and offers multiple ways for employees to record their time.

Cons: Data entry screens require mouse and keyboard use instead of allowing straight keyboard typing.

Overall: Overall, I like the system. I would like to see more versatility in the reports. There are tons of data recorded but not accessible. I would also like to see the data entry screens more compatible with traditional typist skills, specifically not having to take hands off the keyboard to move the cursor with the mouse.

Recommendations to other buyers: I wish changes could be implemented more easily. The submitting and voting seems a bit tedious.

Exaktime - One year review

Apr 03, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use.

Cons: TOO SLOW. Glitches in time card editing and adding new locations. Data usage by geofence far too high.

Overall: No terrible, not great. Billing is annoying, adding users doesn't just go on the same bill and should. Program is generally slow but effective. Geo fence coding uses too much data. Back-end is really easy to use but glitches too often when inputting new locations and editing time cards. Customer service is polite but often takes a while to correct issues.

Recommendations to other buyers: My primary reason for selecting Exaktime was integration with Foundations accounting software. So far, we have been able to proceed with this integration because the

No t as hands-off as we were led to believe

Apr 03, 2017
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: GPS monitoring

Cons: Not without the same amount of office time required management that a simpler paper system would require. Each timesheet still required manipulation, which was disappointing and not the time saving software we were led to believe it was.

Overall: We unfortunately will not be using ExakTime mobile anymore. When we purchased it, we were led to believe that it would allow the timesheets to be submitted directly to the payroll company with minimal interference from the office. This is not the case. If employees take time off, they are expected to either clock in and out after 8 hours (not practical when someone is on vacation) or write a note and have the bookkeeper manipulate the sheet to submit to the payroll company. We were also having integration issues adding new jobsites from the field for the employees to log into. It would often take hours for the job to appear on everyone's phone, even though we were syncing manually and automatically. There are also differences between the IOS and Android versions, which made it necessary to go in and manipulate individual phones. It ended up being more work for the office staff, which is directly against the problem we were trying to solve. The final straw for us was that it took us a 5 weeks to figure all this out, missing the money back window by a week. Even after explaining our position, we were still denied even a partial refund. Overall this has been a poor experience for us, though this is the second ExakTime product we used.

Great integration and ease of use

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, great support staff

Cons: processing times are occasionally laggy

Overall: A bit of a learning curve, and a few issues, but all were addressed quickly and well by the support staff.

Exaktime save me time

Mar 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I love the ease of use of the exaktime software and the timesummit connect website. My employees are able to track time and we can track job costs. Exaktime is a great asset to our company

Great Product could use some tweaks

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: This saves time and paperwork in tracking the time for the employees in the field.

Cons: I wish it could track paid breaks and that the GPS tracked the device as long as the app was running... not just a certain employee since multiple employees share the device.

Overall: We love this product but there are a few things that could be better, such as the dashboard, being able to customize reports more and the GPS logging should work as long as the app is running. Mandatory Breaks should be able to be tracked.

Recommendations to other buyers: The timesheets should show breaks and print out their signature for each check out and answers to their questions.

My experience with Exaktime

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: it is easy to use once you get the hang of it.

Cons: My instructor at the beginning was not good, so I had a lot of questions once I got started

Overall: Overall it is a big help with grabbing the correct clock in/out time for field employees. I like that the responsibility for entering time has shifted from Foremen to the actual employee. It has freed up our foremen's time at the jobsite not having to run around and figure out time. It has been a cost saving in that it pays employees for actual time worked instead of standard 8 hours. So far the only issue I've had is the GPS hasn't been accurate on all punches so it leaves us having to make a judgement call as to deduct time or not

ExakTime Reivew

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: The old system was slow running on my computer.

Overall: We have been using the ExakTime system for a number of years. Our old way of keeping time records was having the guys write their daily times on timecards. At the end of our two week payroll, I would have to add up all the hours, which was very time consuming. Besides that, I felt like most of the guys were rounding their times to the next 15 minutes each way in their favor. By using the new system of ExakTime, we have reduced the amount of "fluff" time on each of our employees times. Another huge aspect of this system that we benefit from is for our Time and Material jobs. Its very easy to run a report at the end of the job and tally the exact time we spent on that particular job. I love the new upgrade with having our own website to log onto from any computer, tablet or mobile device. I'd recommend, and have, this software to anyone in the construction field!

We're loving it!

Mar 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: tracks time well
bread crumbs

Cons: would like geotraker to continue to run as long as ppl are punched in even if they close the app
would like a few more customization options, but pretty good overall

Overall: This move to the web has made things a lot better, and the support has been fantastic!! The live chat and response time/efficiency of the support team has made things far easier for our entire team!!

Recommendations to other buyers: You guys have done great here! Would like to see the ability for workers to enter daily logs that coincide with their hours worked instead of having to punch in under different codes when task switching. So they would just punch in when starting and out when ending. If they work 8 hours, they have to fill in 8hrs of activities in daily logs for that day. like this: Project ABC Jan 2 xxx hrs Task 2 floor protection on 1st floor 5.5 framing washroom #1 0.5 clean up site ---- 8 and make it so that what ever the number of hours they worked according to the punch in/out times, you can't save your log until you've filled out that number of hours in your daily log for that day.

Room for improvement

Mar 30, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Comments: We found that the platform had as many pros as cons. The issues that we ran into did seem to overshadow the products good features. The customer service team is extremely helpful, but we couldn't make this platform work for us. The biggest issue was the user licensing. Our company is in the construction industry, as employees come and go weekly, we should be able to add new ones as needed, but the time it takes to buy more licenses is a few days to get it turned around, while other platforms are instantaneous. ExakTime needs to re-evaluate their pricing structure along with licensing.

10 year satisfied customer

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Reports.

Cons: Need more ability to tweak the reports

Overall: Since 2007 we have used ExakTime and never looked back!! With the recent change to having employees clock in/out on their smart phones....is SMART!! Keep calm and Clock in/out!!

Recommendations to other buyers: Ok, thus far.

Awesome Application!

Mar 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Filed guys can use easily.

Cons: Wish it would update faster. Some times it shows no in and out after I input. I have to keep pressing the refresh before it adds it.

Overall: The best time keeping app! Works great for field workers! Simple to use and track. Has many customization options.

Savings!!!!

Mar 30, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: GPS ability, picture taking ability, app capability

Cons: Costs for customization

Overall: Exaktime saves hundreds of thousands in labour cost year after year! It comes highly recommended!

Thank you.

Recommendations to other buyers: none.

please fix

Mar 30, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: i wish there was a way for the employees to see their past clcok ins and total hours during past and current weeks

Excellent Timekeeping System

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, excellent customer support.

Cons: Not able to run a report for answers to clocking out questions - were you injured today, did you get all your breaks...

Overall: This system is so easy to use. Corrections can be made without complications and space available to note why corrections were made.

New User This Year

Mar 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: better time keeping

Cons: drains battery and relies on employees remembering to use it.

Overall: We just started using this product. It works great but the following improvements would be nice:

- drains the battery on the phone too fast
- it would be nice if we could setup geo fences and it would automatically check people in and out
- the reports could be easier to read. I would like borders around the different text boxes to break up the page.

Accountability

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Layout and Geofencing

Overall: We have 20 employees and being a subcontractor, we have various jobs and our employees go from job to job without a solid location. As an employer, we cannot "babysit" every job site 24/7. Exaktime has forced our employees to be more honest about there clock in and out time. Saving us A LOT of money in payroll.

Overall very good for small biz

Mar 29, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: ease of use for employees and payroll dept.

Cons: would like to see quickbooks integration a little more cost effective.

Overall: From set up to use in the field i have not come across another program as cost effective. By hand really took to much time, didnt realize it until using Exactime.

Great service. Takes some time to get used to and implement

Mar 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User friendly basics.

Cons: Syncing information and doing the detailed stuff can be difficult

Overall: The rep I have been dealing with is great. So was training, but a bit time consuming. Takes some getting used to. Affordable.

Recommendations to other buyers: Keep updating until it's perfect

Eased my payroll!!!

Mar 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I enjoy that I have the time sheets when I need them and I don't have to sit there for hours reading sloppy penmanship and attempting to decipher hours and locations.

Cons: The software seems to lag at times and freeze. Occasionally it will show error notices. Hopefully this will be resolved soon.

Overall: Since joining exaktime, payroll processing has been a breeze! I am no longer waiting for timesheets to be handed in. I don't have to add up times or sit there and try to figure out where all these employees were. I wish we could have a certain location/cost code that sorted that time to count as JUST overtime, as we have times that we call employees in and pay overtime regardless of what their current time is.

Great product

Mar 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Location of jobs, see in real time

Cons: Can't sink or export the info to keep track of time spent in every job.

Overall: Exak time have help to change my business and being more productive, I pay for the time they worked.

Recommendations to other buyers: Will be good to send reminders to the guys about clocking in and out. Easier to export info from different jobs.

Exak Time Review from Polar Bear Energy

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This product has been very valuable to our company and helpful in managing our employees. I appreciate the ease of use of the product.

ExakTime is a great product!

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: There is no argument with your keying your own time.

Cons: Maybe the time change. Used to be a problem. Know how to fix that now.

Overall: Exaktime has always been there for me. They understand small companies just as they do large companies coping with employee time worked. Love it!

Recommendations to other buyers: No comment.

Feedback on most recent customer service

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: love the ease of tracking jobs/employees/subs. reports are wonderful. gps location is great

Overall: Customer service is outstanding. I actually do "live chat" and love this. Simple and quick and easy to follow their lead. Extremely happy with the product. Thank you!!!!

Good, could be a little better

Nov 01, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Having the time sheets in central office for review on a daily basis. Ability to view what jobs employees are at, and who is clocked in

Cons: It is slow to operate at times, does not keep up with movements of employees in real time, dashboard does not accurately reflect who is clocked in.

Overall: Like the overall program, have trouble with understanding some of the features and how they operate within the system. The Dashboard does not accurately show who is clocked in, employees have to manually sync with the system a lot, can't buy new license and add new employees on the fly. customer support does help when you have issues.

Recommendations to other buyers: Be prepared to spend a lot of time training your employees on how to use the system and office staff on how to operate the system.

No more payroll headaches!

Oct 07, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Payroll was a nightmare for us! Exaktime's products have saved us a ton of time and money. Their customer support was very helpful as well.

Great timekeeping software for large crews

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using timesummit for our time tracking for over a year now. It works great for our 100 person concrete business. We have multiple jobs, and people moving between them throughout the day. The supervisor has the app on his iphone to log himself and his crew in. Each crew member has an id and a picture is taken to confirm identity at each login. We have multiple codes set up so as they change the type of work they are doing they can quickly start the time tracking of that code. Each login/logoff takes 30 secs or less. And customer experience has been wonderful to work with!

Technical Department

Sep 29, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: Need an application or tool to track my team
We are a IT company and have field engineers who goes out to clients.
Sometimes these engineers do not go out to clients and use time to do there personal things in office ours.

ExakCare Renewal

Aug 23, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is mostly user-friendly and even when I come across certain components I have trouble with, calling the customer service line usually does the trick!

Cons: Only one thing I've come across where I have a hard time with the software is obtaining original clock-in/clock-out times once they've been edited. This is minimal and we've created a process where there is no need to locate the original times, but an easier way to access the original employee's time card with clock-in/clock-out times would be great!

Overall: I called inquiring an ExakCare Renewal e-mail we had received. Jeremy was very helpful in explaining the prorated amounts per Hornet as well as updating our account information as we have recently moved to a new location.

Recommendations to other buyers: It would also be fantastic if ExakTime was Computerease compatible. Currently, the reports do not transfer from ExakTime to Computerease, so we have to adjust time cards with ExakTime, export the reports to a PDF, e-mail the reports to Accounting so they can manually type in each employee's timecard and run the reports from Computerease.

Another great experience!

Aug 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of tracking the Employees time and location is ideal for our business

Cons: The sync system could be improved, why not have it auto sync every time?

Overall: Today we needed to add a new Employee to our ExakTime subscription. Jeremy was so helpful getting the new subscription put in place. Give that guy a raise!

Recommendations to other buyers: Try it, you'll like it!

Wonderful!

Jul 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Cons: AccountLinx program that links ExakTime to QuickBooks could run more quickly and efficiently.

Overall: I love everything about this product, from the ease of use to the support I get if I ever need it. Customer Service is right on any issues I do have and they get them resolved quickly. I love it!

Excellence in Support

Jun 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's supported excellently and work exceedingly well.

Overall: I was very happy to see a technician take ownership of this task I had of migrating the software off a pc and putting it on a server. The person was professional and proficient.

Recommendations to other buyers: Get it if you need a quality product to track your work crews.

Great time tracking software for construction jobs

Jun 27, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The mobile app being able to clock in and out at different locations and throughout the day and that the app summarizes and syncs the minutes to the quarter hour. I also like the report summaries.

Cons: Not being able to manipulate the auto lunch time deductions nor the overtime allocations.

Overall: We like that our employees can clock in and out from their mobile devices in the field. The reports that are generated make it easy to run payroll and to track hours to project locations so that they are easily billable. Happy customer!

Excellent Customer Service

Jun 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have the ability to make changes myself as office support to time cards, locations and add field notes.. The Map Summit feature is wonderful for double checking employee location clock in. QuickBooks and ExakTime work well together.

Cons: Does not have the ability to print field notes with time records.

Overall: Every Time I have needed extra knowledge about using a feature ( pulling reports, time issue..etc ) I received instant response via live chat or a phone call back within minutes.

Recommendations to other buyers: Company listens to needs of its clients and willing to make adjustments to software in future to accommodate.

Good Service

Jun 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: saves time

Cons: not sure

Overall: I was purchasing additional licenses from Joe Haro who was very helpful with providing the necessary information so we could make our decision. I called back to place my order and
Joe was gone for the day. Jeremy Bautista helped me finish the purchase. He provided excellent service and made this transaction go smoothly. Thank you Jeremy!

GREAT SERVICE

Jun 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use
great customer support

Overall: Everytime I call I receive great service. The product is easy to use and easy to learn. The mobile app is very straight forward and is easy to use.

Recommendations to other buyers: You should be able to open multipletabs at a time. Eg I would like to be able to have the field notes open and the timecards at the same time.

2 Months in.

Jun 15, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like that it works, and works well.

Cons: Id like to see the app updated a little. It would be easier for the app to say clock in and clock out. One my guys thought go meant go to lunch. It would also be really beneficial to see the app include the time they have worked.

Overall: The product is great. There are a few things id like to see changed. Id like to be able to add people who are part time or who dont have a phone without upgrading the licenses. Its been a great and easy transition and not having to collect time cards is a great benefit to us!

Easy going

Jun 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It was really easy to talk to Jeremy our sales rep. He tried his best to answer all my questions and when he couldnt, he called me back as soon as he found the answer. Best customer service!

Perfect fit!

May 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I looked for a long time for something that worked in our current set up. Exaktime thought of it all! Thank you!

Satisfied

May 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Exaktime is convenient and easy to use for myself and the employee's that have the app on their phone. We as a company have been very happy with this product.

The set up for individual workers is simple, user manual helpful and Customer service outstanding

May 16, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The log in for start up is a little confusing. The help I get when I call is always great although waiting for a call back is not always convenient. The software is easy to use and saves time researching discrepancies by providing the GPS coordinates.
Great program for us as so much work is done outside of our central office.

It has been good but I know there are so many more functions that I have not learned

May 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I am finding Exak time user friendly and am glad for your support team that I continue to call for HELP! Just wondering know there are so many functions I can use but not aware of. If there was a resource manual to look up some of the questions that come up that would really help. After reading the manual and you still have problems then we should be able to call the support line. I am finding if the mobile users do not use the app correctly Exaktime does cannot provide us with the accurate information we require. ie. gps - for some reason some of the timesheet have that highlighted out? Also when you have multiple job sites Exak time does not show you the time they are at each location? If they forget to clock out?

Vendor Response

by ExakTime on May 31, 2016

Hello May, ExakTime┬┐s Customer Support web site has many helpful articles that might be of use to you: http://help.exaktime.com/ Hopefully that will help answer some of your questions, and always feel free to call us! All the best, The ExakTime Team

ordering additional keytabs

May 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jessica was very helpful in helping me with a quote and placing the order for additional keytabs.

Awesome Customer Service

May 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Accustomed to receiving substandard customer service, it was a pleasant surprise to deal with ExakTime personnel especially Jeremy Bautista. He responded quickly to my concern, upfront about what he can and cannot do, and very diligent and truthful in his dealing with me. His action/responses give me confidence in ExakTime overall as a company as well as its product. I know that if I have any concern or issues it will be addressed in a manner that is satisfactory to the customer (Encore Mechanical) Thank you.

Solid product

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love this product! It just works! Enough said.

Customer Service

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Mimi Morris was very helpful in resolving issues with an order that was placed.

Very easy to navigate

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is pretty much easy to navigate and so easy to understand.... I really do not have or can think of any cons at this point....

We are new to Exak Time and are exported out payroll for the first time and needed tech support

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our tech was very helpful and made me feel at ease with the software.

Clock Screws

Apr 19, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jeremy was great, thanks!

Great customer service

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Thanks to the rep, Jeremy, who assisted me during a chat session today. Very friendly and helpful and was able to provide me with the resources I was looking for!

So far it has been easy to set up and customer service has been very good.

Apr 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have only had Exaktime for a few days. So far customer service has been very good, both times I called I spoke with Jeremy Bautista. He was very knowledgable and quick to help, this was very encouraging. We have not begun to use the system with employees yet but are still in the set up process. Looking forward to doing business with Exaktime.