Who Uses This Software?

Justworks frees entrepreneurs and small business leaders to have the resources to make their company a better place to work. Their teams benefit from top healthcare, benefits, and perks.


Average Ratings

56 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
    See pricing details
  • Pricing Details
    Includes automated payroll, HR tools, compliance support, and 24/7 support.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Justworks
  • www.justworks.com
  • Founded 2012
  • United States

About Justworks

Justworks is an all-in-one HR solution for small businesses. As a Professional Employer Organization (PEO), Justworks can bundle access to benefits, compliance support, robust HR tools, and payroll under our umbrella, and help to administer employment-related responsibilities for you. Plus, with our group buying power, you get access to health insurance and other perks at more affordable rates. And with 24/7/365 support, we've got your back, always.


Justworks Features

  • 401(k) Tracking
  • Benefits Management
  • Check Printing
  • Direct Deposit
  • Multi-Country
  • Multi-State
  • Payroll Reporting
  • Self Service Portal
  • Tax Compliance
  • Vacation/Leave Tracking
  • W-2/1099 Preparation
  • Wage Garnishment
  • Claims Management
  • COBRA Administration
  • Deduction Management
  • Disability Insurance Administration
  • Employee Database
  • FMLA Administration
  • For Brokers
  • For Employers
  • FSA Administration
  • Health Insurance Administration
  • HIPAA Compliant
  • Life Insurance Administration
  • Provider Management
  • Retiree Administration
  • Retirement Plan Management
  • Self Service Portal
  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management
  • Document Management
  • E-Verify/I-9 Forms
  • Electronic Forms
  • Electronic Signature
  • Employee Handbook
  • Job Description Management
  • Orientation Management
  • Self Service Portal
  • Task Management
  • Training Management

Justworks Reviews Recently Reviewed!


Capterra loader

I use JustWorks everyday to keep track of all my HR needs. From payroll to 401K and tracking PTO.

May 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love the ease of JustWorks platform. We used another PEO before switching to JustWorks and all reporting and features were third party integrations that never worked. JustWorks is a one stop shop and has updated access to anything and everything you may need. Their on-boarding process is detailed and customer focused and they even answered questions from my team about insurance concerns. They walked me through the transition step by step and were available immediately to answer any questions I had. I could go on for days about how much easier JustWorks has made my job!

Cons: Because JustWorks is so new, there are a few reports that they haven't implemented yet. We have a PTO accrual system that rolls over every year but maxes out at 96 hours (this changes based on goals) and JustWorks has no way to track this. Once a day is used, it can be recouped by working another month, encouraging employees to take time off. It's been difficult for me to try and track this and when asked about it, JustWorks said it's not something they have developed yet.

JustWorks has been a lifesaver for our rapidly growing organization!

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We love the easy functionality of the website. The time tracking and time off features have been great in implementing consistent policies. We employ people in multiple states so the work they do to manage the unemployment accounts in each state's has really been the backbone that has allowed our rapid growth.

Cons: No real complaints. I wish there was an app to use on my phone but understand the security concerns with that. I also wish is auto generated PTO balances and paid employees out automatically when they are terminated in the system.

Overall: They have been an incredible partner. Great customer service and tools that help their clients reach new heights.

Capterra loader

Switched from Trinet, and never looking back

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software UI/UX is lightyears ahead of stodgy, archaic software like Trinet. It's also modern and sleek, which makes my employees just feel good and more confident in using the system. It's so much easier to navigate and offers valuable, yet simple, features that amazingly - clunky systems like Trinet can't manage to code into their dashboards. For example, Justworks lets us direct deposit pay to contractors via the software (with Trinet we had to use a separate processing system like PayPal to pay contractors). It also includes a cool company calendar that employees can login to view upcoming holidays, paydays, etc. Finally, it makes requesting PTO seamless and actually fun for the end user. On top of it all - Justworks offers us cheaper insurance plans (which benefit's my team's pocket books) and is a fraction of the overall monthly fee.

Cons: It's really hard for me to find a con. The only one I can say is that they don't offer white-glove, concierge services to answer more "complex" HR questions. I've heard Justworks might be adding a professional services team to resolve this.

Overall: Overall, it's benefitted employee engagement, increased efficiency and decreased costs. Basically, Justworks does what every HR software vendor claims to do, but very very few ever achieve.

Justworks Gives Me LIFE

Dec 12, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very beautiful, easy to use, serves the purpose very clearly. I love that it was very quick to learn and keeps getting better. If I ever have questions about insurance my account rep is amazingly quick to respond and always helpful.

Cons: There isn't anything bad I can say!

Overall: I've used Justworks for a little over a year now and I adore it. They are always super helpful over the phone and email. I send them as many referrals as I can! I love that I can manage tons of contractors and schedule payments very easily. Their profiles make it easy for my employees to manage their settings and keep up to date with payments.

Recommendations to other buyers: We didn't start using Justworks soon enough and it made our first year of taxes very difficult. This year has been a breeze. My advice, start using Justworks as soon as possible.

fabulous payroll software

Dec 28, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: we moved our payroll software from a old vendor to Justworks 7 months back. trust that was the best decision we could have taken. Right from the day one of transition we experienced fabulous customer service. the software itself was pretty easy to use both for the Admin and the employee. their Customer success ensure everything is smooth for you in the early days. their 24/7 Customer services is great place to get issues addressed. any company with as low as 2 employees can avail their service. they treat every customer the same way.

Cons: they do not have a mobile app for employees to access the paystubs and others stuff. that is a drawback.

Overall: yes Justworks is one of the best payroll/HR tool for US companies of all sizes. without a doubt you will be amazed by the experience and the service they offer.

One Stop Shop

Jul 01, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I can do most of what I need with or employees on the platform...one of my favorite aspects of JW is the ease of onboarding new hires; from signup to payrolling and I9, it's 100% goof-proof!

Cons: It would be great if there was a Human Capital Management piece. We currently use PeopleGoal for performance reviews and feedback. If we were able to manage this process in JW, it would save lots of time and resources.

Overall: Aside from my suggestion above, the overall experience is excellent.

Helps small business!

Dec 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Justworks is easy to use with its online platform and makes it easy for me to get all the information I need in the HR realm.

Cons: The customer service was very bad at first and caused me some big issues but they have slowly improved. They can get better but they have improved

Capterra loader

Absolutely love Justworks

Sep 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Justworks is amazing. We have been onboarding them as we transition from TriNet and I could not be happier. They have answered every question--whether big or small. They have an amazing support team. I also was able to talk to someone from their HR support team, and they are super knowledgeable but also very nice and engaging without being dry. I feel like I am in great hands as we make this switch. The UI is also excellent and employees love how easy it is to use.

Cons: There are some minor glitches here and there that I will notice (i.e. display issues etc.), but the minute I tell them they get it fixed by EOD. I appreciate the swiftness in which they deal with problems.

Overall: Justworks has saved us from an incredibly outdated software which is an absolute behemoth and hard to use. Justworks makes me more efficient, reduces questions from employees and makes me feel confident that if I don't have the answer they definitely will. I would highly recommend making the switch.

Best PEO company ever!!

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is very practical and easy to be used

Cons: Reports are getting complex and hard to choice what you really need

Overall: Always great and rapid customer service

Provides the HR our small company needs

Nov 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Justworks has a great UX and is easy for our team members to use to navigate the company policy and structure, which isn't always obvious given our small and informal team.

Cons: Not much, but I find that the "time off" page can be a bit clunky/ doesn't have the smoothest navigation.

Overall: I love using Justworks to stay on top of days off, company scheduling, and personal documents. I feel comfortable knowing everything is in one place and keeping it all paperless.

Capterra loader

Justworks is a great HR Suite -- but make sure to watch the invoices!

Oct 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Justworks makes it super-easy to manage HR, payments to contractors, payroll and benefits. We use it to pay all of our vendors and Justworks handles all the IRS reporting for us.

Cons: It was tough to figure out some issues w/ our benefits and we went back and forth for a few weeks working on it w/ Justworks. It seems like they were just getting familiar w/ benefits themselves, so we were both climbing the learning curve.

Overall: We've had mostly positive experiences w/ Justworks, except for when we had issues w/ our benefits, at which point it became difficult to get to the root cause of the issue.

JustWorks Simplifies the Way You Manage Payroll and Benefits

May 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: 1. It's very simple to use - It's a repeatable solution that can easily be adopted by anyone in the organization.

2. When it comes to tax season, being able to view your tax forms and paystubs is very easy.

3. The directory feature is excellent. I love that you can see peoples' profiles and be able to find people in your organization and their contact info easily.

Cons: 1. Viewing benefits could improve quite a bit. It's good to see at a high level what the employee and employer contributions look like, but if I want to search for specific benefits within medical as an example, JustWorks does not really make it intuitive to search for what I need.

2. I wish that JustWorks can sync directly into Microsoft related products (i.e. Outlook for reminders, etc).

Overall: JustWorks is easy to set up and maintain. It's a great product to help companies become organized in their directory, payroll, and benefits.

Just Works Review from Neil @ Green Blender

Dec 08, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The notifications.

Cons: I can't create employee schedules for hourly employees nor track attendance.

Overall: In the past, I've worked with other high-level systems. I find that justworks is geared more towards smaller companies and startups. Though the software is not as developed, I find that the customer service makes up for that. The justworks team is great and I feel that they are taking good strides to improve their system.

Justworks more than just working

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great CS team, very attentive. The interface is as easy as it needs to be-not solving climate change (unfortunately), looking to maintain employee satisfaction with as few clicks as possible.

Cons: The on-boarding could have been better...no biggie-we have worked through it.

Justworks is the partner you didn't know you need to have!

Dec 09, 2016
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money

Comments: We found Justworks on a hilarious subway ad (ooh man are those advertisements great!) while on the way to a meeting to establish a contact with a paycheck company. We wouldn't stop thinking about them in that meeting! Since we began our partnership with Justworks everything is a little easier. Even when things don't go as quickly or as well as we expect, it is still always faster and more reliable than us doing it on our own! We are able to feel free and like someone (many someones's!) have our back all day and night long. As Justworks has grown and as we have grown as a company, we feel more supported and like they are more available all the time. It has truly been one of the most educational experiences of our business careers to have the wealth of information and giant well of support that is Justworks. Super bonus: anytime something does not work well for us, they offer an upgraded version to us (in other words, Justworks is always listening and looking for new ways to serve their customers so that the world is better served). THANK YOU!

Head of HR & Operations

Dec 08, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Easy use, great customer service.

Cons: Hours of accessing someone - we are in CA. Not able to do one-time checks.

Overall: Easy to set up & what makes the difference is incredible customer service! Looking forward to an easy year end close and issuing 1099s. Wish we could issue one time payments for vendors without setting them up as a vendor.

Easy for employees to see admin stuff.

May 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: It makes it easy for employees to see their paychecks, benefits and manage enrollment during the year. One less thing to worry about.

Cons: The additional service they offer are not actually very good. We tried using some of the random 'extra' services and they were a time sink. We spent over 3m and 6h of our time talking to people who were unable to resolve the billing issues they said they could help with. No idea if they even ever tried.

Fantastic Service

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This makes my life running (two!) companies so much easier by making HR hassle-free.

Cons: Missing a few small features like recurring payments and added metadata around transactions for accounting purposes.

Overall: I love JustWorks and have referred many new clients. I will continue to do so!

Highly User-Friendly HR Management Software Especially Useful for Remote Employees

May 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is web-based, easy to use, and intuitive. The dashboard function that brings time, benefits, and other HR functions together is very convenient not only for the user, but also for the administrator. This software is especially great for PTO allocation over multiple geographical areas and job functions/roles.

Cons: It's a bit pricey for smaller businesses, but definitely not as pricey as staffing a person to take care of all of the functions it covers.

Overall: Great HR and Benefits Admin software that covers all the bases in a simple, straightforward platform.

Fantastic PEO for a Nonprofit

Dec 08, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use.

Cons: Some issues with a visa employee.

Overall: Our organization made the switch from a different software (entirely not geared towards our needs and size) to Justworks at the end of 2015. We couldn't be happier with the results and the people that support us at Justworks.

Wonderful tool for our small business.

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. Easy to use, easy to maneuver as an administrator and user.

Cons: Nothing I have found yet......it all works very well.

Overall: The set up process was very smooth and the customer support is excellent.

Great product

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Justworks makes HR and payroll as simple as can be. The user experience of the software is top notch and incredibly user friendly. They are also cheaper than some of the competition in terms of per user fees.

Cons: The healthcare plans are somewhat limited and more expensive than their competitors and the outsourced HR function is lacking compared to a few other companies.

Easy to Use

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Justworks has simplified payroll for our company. It is very easy to use, especially for hourly employees.

Cons: I honestly do not have any issues with the software.

Overall: We use it purely for payroll. It has made processing payroll so much easier.

Simple and (Mostly) Efficient

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Justworks is very easy to use. Each section is clearly labeled and organized in a way that makes sense. Basic sections iclude "Paystubs," "Timecards," and "Benefits." I refer back to it a lot when I have questions about my benefits. It has been very useful for storing my important personal information. Unlike other software, it's compatible with all of my banks for direct deposits.

Cons: Some features that seem obvious (such as saving your hours on your timecard throughout the week) were not present until very recently. You had to record your hours elsewhere and enter them all at once at the end of two weeks, which basically defeated the purpose of the Timecards section. That feature was supposedly added though it's not clear how you use it.

Overall: Justworks has certainly served its purpose as an HR software. A few minor uprgades would make it nearly perfect, but it does what it needs to do.

Capterra loader

Justlove

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's extremely user friendly and makes my life about 2000% easier. Payroll? Done. PTO? Tracked. Benefits? Awesome.

Cons: I haven't found anything to complain about yet.

Capterra loader

Payroll and Benefits in one platform

Aug 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We are small team and its great to be able to manage all the payroll services in one app

Cons: I think the user interface can be a little be simpler. Sometimes I find it hard to find certain items. Maybe have a menu on top of the page.

Overall: I love the software. It does save us a lot of time and money that we don't have on spending on a HR person.

Justworks is just what we needed

Jul 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Not only is the platform an AMAZING way to take care of payroll and HR compliance, but it offered our company an excellent way to have better access to lower cost healthcare coverage right away. We saved 50% instantaneously after signing up with Justworks, coming off of our own group plan from before.

Cons: Nothing so far. The software itself is very intuitive and easy to use.

Overall: Support has been excellent, even through periodic challenges.

Easy to use, and a great system to manage the un-fun operations stuff

Jun 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: 1. It super easy to use and find anything you may need (benefits, pay stubs, salary, team, etc)

2. They have a super helpful and easy-to-reach support team.

3. The work benefits you can opt into, such as citibike programs or gym membership discounts.

Cons: If I had to think of something, it would most likely be one of the settings we chose internally that was not easy to change immediately as it was related to a benefit that if changed would not take effect for months.

Amazing Payroll and Benefits

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Extremely easy to use for admins and employees, offer big company benefits inside smaller companies

Cons: Onboarding was a bit slower and more rigid in process than expected

It's easy

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It handle's all the stuff that you'd rather not think about... compliance, paychecks, insurance, etc. I mean, you have to set it up first, but they give you nicely organized resources to help you make informed decisions. And the if you do need to go back and reference things or make changes it's all very accessible and their support is great.

Cons: I kind if wish they had natives mobile apps.

Overall: It's been good. I used it as a contractor first and had a good experience so when I was setting up my own company it was an easy decision.

Capterra loader

Great way for SMB to offer large company employee benefits

Feb 16, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As an SMB with 3 remote/virtual employees in 3 different states buying small group health insurance was an annual nightmare. Justworks solved that problem big time. Plus, we got access to a 401K plan and simplified our employer tax withholding. We don't have to worry about compliance issues, WC, payroll processing, etc. We can focus on doing business versus running the minutiae of being in business.

Cons: Integration with the 401K provider (Slavic) is poor. Cross-communication, confusing to set up and hard to get a straight answer from either side.

Overall: Great value and let's us focus on our core business and provide our employees with high quality large company employee benefits.

Simply the best

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clean, intuitive, uncluttered

Cons: Access levels can be inflexible between vendors/contractors and - if someone can add a new vendor they also have access to all employee information...

Overall: Love Justworks. As an admin and an employee it's super simple and intuitive - makes my job 1000x easier. Our account rep is incredible too - My rep is quick to respond and super knowledgeable.

Pleasant, Easy-To-Use, Simple UI

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like being able to check my paychecks, benefits, and contact my coworkers quickly and without having to sort through a complicated menu.

Cons: I wish you could customize the dashboard. Small gripe, but it would be cool to be able to move your calendar, directory, add widgets, etc.

If you're using to legacy HR software, Justworks is a breath of fresh air

Nov 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: JustWorks is a great tool for any startup looking to set up its HR infrastructure. There's a great user experience-no hassle at all.

Cons: While it is easy to use and aesthetically pleasing, there's little room for customization. For its price point, it is fair.

The absolute best Payroll/HR platform I've ever seen.

Apr 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Justworks is fantastic. All of my payroll, insurance, retirement, and benefits information is all in a single account. It's fast, easy-to-use, and superbly organized. Compared to other solutions I've used, Justworks is mythically good.

One thing in particular that I love about Justworks is the design. The iconography, the font choice, the UX, everything is exactly the way you think it should be.

Cons: I really don't have anything to say against Justworks. It's so intuitive, and the design is wonderful. I have no complaints.

Overall: Justworks is the backbone of our HR and payroll system.

Justworks - One stop shop

Jul 01, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Bundling of the physical HR Department into a virtual one.

Cons: Integration into our current ERP software.

Overall: So far it has been a wonderful experience. I heard about Justworks in commercial and social websites, but now actually working with one makes a lot of difference.

Everything we need!

Jan 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We're growing rapidly and had just hired a COO for operational issues, but discovered she is also extremely good with customers too. So we needed to automate even more processes, and quickly. Justworks was a perfect choice, both for helping us decide which direction in health benefits would support our continued growth, and with the streamlining the benefits tax paper trail we needed too.

Pros: Extremely easy to use and to understand what the best choices for our particular employee structure were. Empowered us to feel confident in the choices we made, as our employees are a key asset for us.

Cons: We haven't found any yet and feel pretty confident that, even as the new presidential administration "changes the HC rules", that we have made the best possible choices.

Recommendations to other buyers: As every country health care systems change, the #1 decision variable in choosing what works best for you and your company is "How agile is it?" From there, all you can do is be certain that, at the time, you've not only made the best choice, but you can adapt just as quickly when things change.

Amazing all-inclusive HR benefits suite

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Contains everything you need to manage and enroll in benefits. Great plan prices that are well laid out. Super easy self service portal

Cons: The monthly fee is steep for starting companies

Amazing value. Super efficient.

Oct 10, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is incredibly easy to use and very efficient for the team.

Cons: Would like some more flexibility and transparency with withholding taxes on the employee level.

Overall: Excellent. I highly recommend.

Capterra loader

Easiest HR Tool

Dec 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a very easy tool to setup and use. When I was hired by my current company, it was so simple to setup my information and get setup with benefits. Normally, new hire HR setup procedures were so complex and frustrating - it was a breeze to get setup and get started when I was hired all thanks to Justworks!

Cons: I do not have any complaints at this time for this tool - its easy, fast and very helpful!

Overall: We are a remote company all over the world and Justworks keeps things concise and easy to use for everyone. Its perfect!

Capterra loader

Makes life easier

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The payroll and the fact that they have all employees info readily available

Cons: The timesheet function did not meet government requirments so we couldn't use it

Paychecks, days off requests and more

Jul 20, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great way to reaching out to HR without having to.

Cons: It does what it's supposed to do, maybe adding an option to add complaints would be nice?

Great tool to automate your HR

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and love the design of the platform

Cons: Set up took 2 weeks but that's more a legal requirement rather than the software's fault.

Justworks Customer for 6 Months

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We switched to Justworks in May of 2018, and never looked back. It's highly intuitive and user-friendly. Truly a great product. Their onboarding team is quick to address questions too.

Cons: Having to manage Plus employees and Basic employees annually and monthly at the same time can be confusing.

Overall: So far, it's been a smooth transition to Justworks. The platform is intuitive and user-friendly. We added health, dental, vision, 401K, commuter benefits, flexible spending, and other benefits all through Justworks. Very easy.

Capterra loader

unpleasant experience

Feb 15, 2019
1/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: solid software. Easy to use. Clearly the only advantage they have one their competitors.

Cons: calendars are not updated enough in advance so you know when non-payroll items are deducted from your account.

Overall: Terrible experience. This company is growing to quickly and doesn't have experienced staff. They are not clear in their communication, multiple times telling us one thing and delivering another. We have been onboard Since Jan 1 and will be canceling. No amount of health care discount is worth the hassle.

A great and very easy to use platform to manage HR and payroll

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really appreciate the effort they made to design a platform that is super easy to use. For non specialists, it's a great platform to manage your HR admin and payroll. Their onboarding and customer support is very dedicated and responsive. It helps a lot, especially when you plan to move from one HR platform to another. I highly recommend.

Capterra loader

Justworks Rocks!

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Justworks was very easy to transition over to from ADP PEO. We are saving over 10K per year by switching to Justworks!

Cons: The on;y thing I don't love is that there is only one health Insurance provider. It would be nice to have more options.

Overall: So far it has been great and super easy for our employees to use.

Great PEO platform for mid size comany

Dec 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They saved us 25% off our medical and payroll and its a nice platform.

Cons: paying 1099 could be more automated. Would be nice to have employee review system built in. But not of their competitors have it wither.

Overall: Very positive. onboarding was easy. Pricing was most competitive vs other PEOs, and platform seems superior.

I'm Sorry I Ever Head of Justworks

Feb 16, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Don't, under any circumstances, ever do business with this company!

Cons: Terrible customer service We must pay everything way in advance (health insurance is due by the 10th of the prior month) Payroll must be paid on Monday for a Friday payday. Payroll must be paid a week in advance if the Monday is a holiday I've written several times to the CEO - no response Terrible start-up process - key (and required) documents not provided until after the start-up date Misinformation is their normal way of doing business - not trustworthy

Capterra loader

justworks for benefits

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: i love how easy it is to sign up for benefits for work.

Cons: setting section can be a little confusing but nothing crazy, overall LOVE the platform