--- title: "Justworks Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Justworks Software - reviews, pricing plans, popular comparisons to other Human Resources products and more." source_url: "https://www.capterra.com/p/223913/Justworks/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Justworks Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Justworks ## What is Justworks? Justworks is your go-to partner for payroll, HR, compliance, and benefits. Small business owners and their employees get access to a suite of products that offer big-company benefits, automated payroll, get compliance support, and HR tools all in one place. The Justworks platform allows employers to focus on what matters most: growing their business and taking care of their team. ## What is Justworks used for? [Human Resources](https://www.capterra.com/human-resource-software/)[Payroll](https://www.capterra.com/payroll-software/)[Time Tracking](https://www.capterra.com/time-tracking-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 741 user reviews Reviews sentiment Positive 93% Neutral 5% Negative 2% Pros & cons Intuitive and simple platform Streamlined payroll management Frequent technical glitches Limited and unreliable mobile access Starting price $79 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Direct Deposit Payroll / 2026 - Onboarding / 2026 - Payroll / 2026 - PEO / 2026 - Benefits Administration / 2025 Our "Best of" badge program showcases products with the highest ratings... - Benefits Administration / 2026 - Onboarding / 2026 - Payroll / 2026 - Time Tracking / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Justworks?[Manage this product listing](https://www.g2.com/products/justworks/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Justworks 4.6 (741) VS. [4.8 (4,321)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price $79 Per User, Per Month Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (724) Ease Of Use 4.8 (4,321) Value For Money 4.5 (466) Value For Money 4.7 (3,969) Customer Service 4.5 (650) Customer Service 4.7 (4,071) ## Justworks alternatives [4.3 (1,981)](https://www.capterra.com/p/86714/WebPay/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars Highest Rated [4.9 (4,886)](https://www.capterra.com/p/172127/Rippling/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (3,969)](https://www.capterra.com/p/116050/Patriot-Software/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (3,080)](https://www.capterra.com/p/133745/Paycor-Perform/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/223913/Justworks/alternatives/) ## FAQs about Justworks Overview ### What problems does Justworks solve? Justworks solves the burden of running payroll, tax filings, benefits enrollment, employee records, and time tracking across separate systems. It helps small and growing businesses onboard hires, manage multistate employment, process payments, track hours and time off, and give employees self-service access to pay stubs, insurance, and HR documents. Answer based on 445 reviews Overview ### Which roles and teams benefit most from Justworks? Justworks is most used by business owners and executive leaders, including CEOs, presidents, COOs, and CFOs, who oversee payroll, benefits, compliance, and workforce costs. Office managers, HR managers, operations teams, and bookkeepers handle employee onboarding, time-sensitive payroll tasks, benefits administration, and day-to-day personnel records. Answer based on 654 reviews Overview ### What company size and industries is Justworks built for? Justworks is built for small and mid-size businesses managing payroll, benefits, and healthcare, with 91% of reviewers from small businesses. Its strongest industry presence is in Computer Software (10%), followed by Marketing and Advertising (6%) and Information Technology and Services (6%). Answer based on 741 reviews Features and Usability ### What are the key features of Justworks? Justworks includes core payroll management with direct deposit, tax compliance, and payroll reporting; benefits administration for health insurance, 401(k), and time off; and employee onboarding with I-9 forms and self-service profiles. Differentiating workforce tools include time tracking, clock in/out, mobile access, multi-state support, and contractor management. Answer based on 222 reviews Pricing ### How much does it cost and what fees or limitations are included? Justworks starts at $8 per user/month for Payroll Only; PEO Basic costs 79, PEO Plus with medical, dental, and vision costs 124, and EOR costs 599 per user/month. A free trial is available. Reviewers cite transparent fees, but some smaller teams find per-user pricing high, and benefits can raise costs. Answer based on 61 reviews Integrations ### Which third-party tools and platforms does Justworks integrate with? Justworks integrates with 10 third-party tools, including reviewer-confirmed Slack and QuickBooks Online. Its catalog also lists HR, recruiting, finance, and compliance connections such as 15Five, Greenhouse, Lever, NetSuite, Ramp, Xero, and Vanta. These integrations support payroll data sharing, employee management, recruiting workflows, financial operations, and compliance processes. Answer based on 86 reviews Getting Started and Support ### How easy is it to onboard and train a team on Justworks? Justworks is generally easy for employees to learn, with an intuitive interface for pay, time off, documents, and assigned HR training. Live online sessions, webinars, documentation, and videos support adoption. Payroll-experienced users need little training, while admins learning reports and some employees locating features may need extra guidance. Answer based on 14 reviews Getting Started and Support ### What customer support options does Justworks offer, and how do users rate the experience? Justworks offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users generally report quick, friendly, knowledgeable assistance and effective resolutions, especially through chat and phone. Some describe delays, difficulty reaching support, canned HR guidance, or inconsistent follow-through on complex issues. Answer based on 148 reviews Clocking in and out ### How easy is it to clock in and out with Justworks? Justworks makes clocking in and out simple for employees through mobile and shared-device workflows, with tools for correcting missed punches. Small business teams value location-aware time tracking and quick access, though some users encounter GPS or connectivity issues and want clearer same-day time-entry visibility. Answer based on 149 reviews ## Pros and Cons Intuitive and simple platform 98% positive reviews out of 204 Most reviewers describe ease of use as a key benefit, highlighting the platform’s clear layout, straightforward setup, and intuitive navigation, which makes daily tasks and onboarding effortless for users with varying technical backgrounds. Rachel S. Care Partner, 201 - 500 employees. "What I like most about Justworks is how user-friendly and well-organized the platform is." Frequent technical glitches 62% negative reviews out of 63 Most users report bugs and issues, such as app crashes, freezing, and login problems, which disrupt time tracking and require frequent restarts, causing frustration and delays in daily operations. Streamlined payroll management 96% positive reviews out of 75 Most reviewers indicate payroll is simple to manage, with automated calculations, compliance support, and easy access to payroll documents, saving significant time and reducing administrative burdens for both employers and employees. Alexander Z. CRO, 2 - 10 employees. "Justworks simplifies HR management, making it easier to handle payroll, benefits, and compliance all in one place." Limited and unreliable mobile access 36% negative reviews out of 58 Some users comment mobile access is inconsistent, with connectivity issues, missing features compared to desktop, and challenges for those without smartphones, impacting usability for mobile-dependent teams. Effortless site navigation 95% positive reviews out of 38 Most reviewers find navigation easy, praising the organized menus, intuitive interface, and clear information layout, which allow users to quickly locate features and complete tasks without confusion. Inconsistent break tracking 59% negative reviews out of 37 Some reviewers describe breaks and check-ins as problematic, citing unreliable break recording, accidental punches, and difficulty editing or verifying time entries, leading to extra manual corrections. ## Features AI summary Based on 14,676 Human Resources reviews Capterra data shows that buyers of Human Resources software rank the following features as their top priorities: - **Payroll Management** (**59%** of reviewers rated this feature as critical) - **HR Management** (**45%**) - **Employee Database** (**47%**) Justworks supports all three of the features reviewers rate most important: **Payroll Management**, **HR Management**, and **Employee Database**. Together, these capabilities help businesses handle pay accurately, manage core HR processes in one place, and maintain organized employee records, allowing teams to run day-to-day HR work more efficiently. Payroll Management 4.7 (31) 83.87% of 31 reviewers that rated this feature as important or highly important Manage employee salary processes, data, taxes, and records administration efficiently HR Management 4.9 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management Employee Database 4.6 (24) 58.33% of 24 reviewers that rated this feature as important or highly important Electronic storage of staff/employee contact information and job status in a centralized repository Mobile Access 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Time & Attendance 4.2 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Track and manage employee's work hours to improve payroll accuracy Self Service Portal 4.8 (12) 58.33% of 12 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Justworks 103 features Track 401(k) participant contributions and employer match Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage the process of evaluating documents or requests submitted for approval Track the attendance of specific individuals or groups Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Delegate benefits administration to third party vendors Use a dashboard to view benefits that are selected by employees or offered by employers Record employee's benefit plans and selections throughout career progression Track billable hours and/or non-billable expenses for work performed Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Manage mandated benefit continuation for employees who no longer work for the company for a limited time period Tracking, calculating, and paying commissions and earnings to employees Manages compensation such as salary, bonus, and benefits processes, aligning with policies Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Determine what amounts employees should contribute towards their benefits from each paycheck Digitally deposit correct payroll amounts into individual employee's bank accounts Set up and manage short and/or long term disability insurance benefits Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digital forms that are shared and accessed online Digitally sign online documents Manage benefit portfolio selection that is available to your employees through workplace and automate related administrative tasks Electronic storage of staff/employee contact information and job status in a centralized repository Create and share a new employee handbook with helpful information Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Assign working shifts or tasks to employees based on their availability Gateway through which employees can access the system Plan, pay and track business related expenses. Monitor and record expenses such as purchases or charges incurred Track employee time off under the family and medical leave act (FMLA) Software specialized for accountants and accounting firms Compatible with mobile devices Designed for professional employer organizations or administrative services organizations. Designed for small businesses Set up and manage health insurance benefits for employees Compliant with HIPAA, which sets standards for sensitive patient data protection Automates core HR functions such as talent management, employee evaluation and learning management Set up and manage health savings and flexible spending accounts for your employees Facilitate training materials that help employees grow and progress in their positions Manage and track employee attendance Set up and manage life insurance benefits for your employees Access software remotely via mobile devices Access the system via a mobile application Pay employees in multiple countries using correct currencies and correct tax deduction amounts Pay employees in multiple states with correct tax deduction amounts in each Different tiers of pricing and billing for different employees and situations Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Track employee and task times without internet connection Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Select benefits and provide information needed to participate in a benefit via an online portal Track employee and task times using internet connection Create orientation programs for new employees or students Manage and record overtime hours for hourly employees Manage employee salary processes, data, taxes, and records administration efficiently View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Create, manage, and track policies and procedures within an organization Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish System that helps businesses manage their relationships with various third-party vendors, suppliers, and service providers Active reporting of data and metrics Receive system updates as soon as any changes are made Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set up and manage retirement benefits for your employees Online portal through which end users can access the system, manage tasks, or obtain information Track and manage sick leave time Allow employees to allocate a fixed portion or percentage of their paycheck each pay period into designated accounts. Create, manage and track all task activities and progression Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors Implementation of various strategies to manage tax obligations via planning and maintaining compliance Organizing a group of people to accomplish a task Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track and manage employee's work hours to improve payroll accuracy Log and record hours worked and costs spent to assist in billing and invoicing Track and manage employee time-off, vacation, and sick leave requests Tools that allow employees to request/schedule time off Measure and track time including hours worked and paid time off (PTO) Track the amount of time spent on a job or task Track employee/learner's progression through training programs Request, track, and manage time off requests and vacation time Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages SaaS, web-based, online deployment A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.4 (520) 4.4 Based on 520 reviews ## Pricing Value for money 4.5 (466) [View pricing plan details](https://www.capterra.com/p/223913/Justworks/pricing/) PEO Basic $79.00 Per User,Per Month It includes: - 24/7 Support - Employer Payroll Tax Filings - Employment Practices Liability Insurance - Harassment Prevention & Inclusion Trainings - HR Consulting - Off-Cycle Payments - Online Employee Onboarding and PTO Management - Payroll for Salaried & Hourly Employees - Unemployment Insurance Filings - Vendor & Contractor Payments - W-2 & 1099 Filings - Payroll - Employer Payroll Tax Filings and W-2 & 1099 Filings PEO Plus (Access to Medical, Dental, Vision) $124.00 Per User,Per Month It includes: - One Medical (Where Available) - Vendor & Contractor Payments - Health Advocacy Services - Off-Cycle Payments - Payroll for Salaried & Hourly Employees - COBRA Administration - Employer Payroll Tax Filings and W-2 & 1099 Filings Payroll Only $8.00 Per User,Per Month It includes: - Employer Payroll Tax Filings - Off-Cycle Payments - Payroll for Salaried & Hourly Employees - Vendor & Contractor Payments - Payroll - Employer Payroll Tax Filings and W-2 & 1099 Filings - Tip Support - Time Tracking - HR Consulting - W-2 & 1099 Filings EOR $599.00 Per User,Per Month It includes: - Global Hiring - Global Compliance Support - Global HR Support Value for money 4.5 (466) 4.5 Based on 466 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ 15Five](https://www.capterra.com/p/140437/15Five/)[ Greenhouse](https://www.capterra.com/p/133100/Greenhouse/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Lever](https://www.capterra.com/p/142452/Lever/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (650) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (650) 4.5 Based on 650 reviews ## User reviews Overall rating 4.6 Based on 741 reviews Filter by rating Counts reflect reviews available in this feed. 5(498) 4(191) 3(40) 2(6) 1(6) Mentioned topic Recent reviews first, then most helpful RE Reviewer Manager Used the software for: 3-5 years ### "Justworks is easy to use; only a few use cases are not yet covered." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 13, 2026 Easy to use, encourages engagement, well organized and many self-service functionalities are available. Pros The user interface and ease of use for both users and HR are excellent. Justworks is easy to configure and customize. Since we've been using Justworks, the quality of our HR data has improved significantly because both the HR team and users enjoy using this platform. The reporting is also very intuitive and offers extensive capabilities. Integration with other systems are easily established via the open APIs. Technically, Justworks is built exactly as a versatile cloud system should be; secure, reliable and flexible. Cons Some integrations with other tools are not yet very stable. The dashboard cannot be shared because raw data cannot be locked. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Account Development Manager Used the software for: Less than 1 year ### "Great administrative platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 1, 2026 Justworks has been an easy to use platform for all of my HR and administrative needs related to insurance and payroll. Pros Justworks is a simple to use platform that contains all the information I need as a employee related to payroll, insurance and other administrative features related to my job. Cons Troubleshooting or getting support can be difficult at times, and the response time can take a while. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Tomoya K. Sales Associate Used the software for: Less than 1 year ### "Justworks work!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 4, 2026 My overall experience with Justworks was positive! I love the convenience of viewing my paycheck as well as other work related information. Pros I love the security aspect of justworks. It allowed me to feel confident using the platform knowing that my information is safe. Cons It takes a little while to learn all of the features of justworks which is not a negative, it's a good platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rachel S. Care Partner Used the software for: Less than 1 year ### "Simple, Streamlined, and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2026 Overall, my experience with Justworks has been positive. The platform does a great job of simplifying payroll, benefits, and HR processes, which makes day-to-day tasks much easier to manage. It’s intuitive to use and helps reduce a lot of the stress that can come with HR administration. While there are a few limitations around flexibility and pricing, the convenience and reliability of the platform make it a solid choice, especially for growing teams. Pros What I like most about Justworks is how user-friendly and well-organized the platform is. It makes payroll, benefits, and HR tasks feel straightforward rather than overwhelming. The interface is clean and intuitive, so it’s easy to find what you need without digging through multiple menus. I also appreciate the transparency around benefits and payroll details, which helps build trust and clarity. Overall, Justworks simplifies complex HR processes and saves a significant amount of time, especially for growing teams. Cons At times, the platform can feel a little less flexible if you need something very specific or customized. Some changes require reaching out to support instead of being able to adjust things on your own, which can slow things down slightly. Pricing may also feel a bit high for smaller teams, especially if you’re not using every feature available. Overall, these aren’t dealbreakers, but they’re worth noting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Liam M. People Operations Manager Used the software for: Less than 1 year ### "The New Age of HR Administration (or lack thereof)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 23, 2019 From the educational experience during the sales discovery process to the assistance and round-the-clock availability of our account manager, during onboarding and implementation, I was insanely impressed by the account management capabilities of such a young team. Every JustWorks email is like a small monthly birthday gift where more often than not, they're rolling out a new feature or enhancement, potentially even one you recommended to the Product Team! It's the exact type of engagement you would hope for out of a company focused on propelling the employee experience with a highly adoptable product that will continue to grow into a large presence in this space. Pros The ease of implementation and administration and as the title assumes, the lack of need of direct oversight of the process. New hires are able to very quickly and simply understand the navigation of the tool and streamline themselves through 90% of the pre-employment paperwork without need from the admin. Just a simple user interface that allows you to intuitively find anything you need in regard to your daily life as an employee and really person within your organization. Cons Just some slight growth areas needed in terms of integrations and partners for them. As a young company, they have a bit to go before they can really offer the capabilities of a company such as ADP but what they offer in replacement of those makes it all worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Richard L. Managing Director Used the software for: 3-5 years ### "Justworks Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 11, 2024 Very positive experience. It has great healthcare plans that are somewhat affordable and the general UI and payroll experience makes it easy for any user Pros A very clear easy to use experience with great customer support and features Cons It is a bit costly for the company but the time it saves makes up for the cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer CEO Used the software for: 1-3 years ### "Worst PEO ever" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 14, 2020 They just suck and I suggest you to not to be misled by their sales pitch Pros Somewhat easier to use they put too much burden on the company. Cons Be aware of them, they don't pay the withheld taxes to IRS; Check their status of PEO on the IRS website Very unfriendly customer service - they act like a bunch of entitled officers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Chris C. Principal Used the software for: 1-3 years ### "Justworks does what it says on the tin" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 8, 2019 The team there is hyper responsive and knows their stuff. Onboarding was phenomenal, considering how complex an operation it is to onboard. They move you seamlessly from sales rep to onboarding rep to ongoing support rep, and you end up with a dedicated rep that knows your business. They handle compliance really well, and their Slack support is fantastic. It's great to have a resource I can tap for questions on compliance or policy, and the ThinkHR integration offers even more resources. My employees love OneMedical, Health Advocate, and Teledoc. Love love. Having a self-service onboarding process is really great and simplifies our onboarding dramatically. Using a PEO helps with having remote employees across the country. Much less to worry about around taxes and compliance there. Pros Justworks is a compelling PEO offering that brings a lot of advantages to helping manage a growing company. I'd run payroll myself for 15 years, so moving to a PEO that has my back is nice. Any consideration of moving to a PEO has to come with factoring cost savings around insurance products. Justworks represented a significant cost savings in my first year, but in the second year, our renewals still jumped 10%, which was frustrating. I was hoping we'd be more insulated to those sort of increases. From a payroll platform perspective, Justworks is really nice. It basically offers fully automated payroll, though there are some things that could be improved with how it integrates with time trackers, how it manages PTO requests, and some other nits to pick. They've done a great job of being responsive and adding functionality over the past year, and they're a tech-first company so I'm confident it'll just continue to improve. Cons There are a couple of limitations that are vexing, verging on boneheaded: \* PTO requests don't show remaining balance for the PTO plan \* Unpaid time off is a manual ordeal \* There's no mobile app, and the website isn't responsive. Not a huge dealbreaker, since I'm not doing too much payroll from my phone, but still \* No expense management or reimbursement scheduling. It's just a manual process. \* QBO integration is weak, but I've been promised it'll improve Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer COO Used the software for: Less than 1 year ### "Good Software, GREAT Benefits for SMB's" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2020 Overall, Justworks has been one of the BEST decisions I have made in my capacity as COO of this company. My \[SENSITIVE CONTENT HIDDEN\] loves it, my employees love it, it saves me tons of time, and most gratifying of all, we've finally been able to offer affordable, quality health benefits to our team. Justworks is more expensive than some of their competitors, but we all know the old saying: "You get what you pay for." Pros Justworks has all the features you'd expect from a digital HR platform / PEO. They make managing employee compensation, benefits, and time off far easier. As the person who oversees the HR functions of our business, the platform has saved me (personally) dozens of hours in just the first six months. For our team, they've only had positive things to say about their experience using the platform. It's easy for them to access the information they need, enroll in benefits, log time, and request PTO. What impresses me even more is that the platform regularly sends out key information, resources, and HR guidance that is tailored to both employees and administrators. They serve as a resource, which is especially important at the time of writing this review (2020 COVID-19 Pandemic). Cons My complaints are minimal. Top of my list is I'd like them to have stronger reporting features for financials. While they do maintain great integrations with 3rd party accounting software (Xero, Quickbooks) and I can generate most of the reports I need in those platforms, I would like native support for running a myriad of different types of payroll reports. At the time of this review, it appears to be mostly limited to CSV data exports. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Head of People Ops Used the software for: Less than 1 year ### "AMAZING HR/Payroll/Ben Admin (PEO) system for startups!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2020 Great software, great service, great value! Pros I love how easy to use the platform is for both admins & employees! The employee onboarding process takes 5 minutes. AMAZING. Cons I wish there was a dashboard view for reports that measured things like headcount, turnover, diversity etc Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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