Who Uses This Software?

Small to midsized businesses and managed service provides.


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • HelpSystems
  • www.helpsystems.com
  • Founded 1983
  • United States

About Halcyon

Halcyon provides cross-platform systems management solutions that reduce the complexity and cost of monitoring critical business systems, core applications, and processes. Halcyon solutions help companies prevent business disruption and increase the efficiency of IT services, delivering significant savings and a rapid return on investment. HelpSystems acquired Halcyon in 2015. With this acquisition, HelpSystems offers one of the industrys most comprehensive IT and systems management portfolios.


Halcyon Features

  • Baseline Manager
  • Diagnostic Tools
  • Full Transaction Diagnostics
  • Performance Control
  • Resource Management
  • Root-Cause Diagnosis
  • Server Performance
  • Trace individual transactions
  • Backup Management
  • Billing & Invoicing
  • CRM
  • Dashboard
  • Help Desk
  • Issue Management
  • Live Chat
  • Patch Management
  • Project Management
  • Remote Access
  • Remote Systems Monitoring
  • Scheduling

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