Brilliant Point of Sale Systems

Clover

3.5 / 5 96 reviews

Who Uses This Software?

Retail, Restaurants, Salons, and Spas


Average Ratings

96 Reviews
  • 3.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $399.00/one-time
    See pricing details
  • Pricing Details
    Choose from either a free version or a monthly subscription starting at $39
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Brilliant Point of Sale Systems
  • brilliantpos.com/
  • Founded 2009
  • United States

About Clover

Our all-in-one POS solution makes it easier than ever to streamline your businessits powerful system boasts enhanced features, including fully integrated EMV payment acceptance, to help you get the job done. Youve got a plan. We want to make sure it pays off. So no matter what you sell or how youre selling it, Clover lets you accept credit cards, EMV chip and contactless payments from customers, safely and securely. Clover has the right mix of POS hardware and software for you.


Clover Features

  • Bar POS
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Restaurant POS
  • Returns Tracking
  • Sales Tracking
  • User Access Permissions
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

Clover Reviews Recently Reviewed!


Capterra-loader

Cumbersome system that cannot work in a bar, support was useless, ended up not using & stuck with it

Jun 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It did not work for us at all, and I'm surprised it is advertised that it can work in a bar because it cannot and is not built or designed to do so.

Cons: BofA recommended the system, we got it in, but trying to force it to create Tabs for patrons (when it is not designed with Tabs) simply didn't work. No, "Tables" are not "Tabs". It could not do our promotions properly, the "work-around" was cumbersome to try to use. And there were too many "work-arounds" that the system became useless. What should be a keystroke on the touch screen became 4 or 5 keystrokes every time, over and over. Useless for a bar or nightclub

Unfortunately I paid for the system up front, the salesman took 6 weeks to come out to do the training, when he could not get the system to work for us, Clover would not take it back because they have a 30 day return policy and would not make the exception for a very busy sales-trainer. So my clover mini sits in a box, unused, and fully paid, collecting literal and digital dust.

Overall: lo l

Very User-Friendly!

May 30, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: My favorite part about our Clover POS system is that it has a lot of apps created by other users which give extra features to us. Also it's very time-efficient and has us very happy.

Cons: Our main concern is the fee. I still believe it's pretty high considering other options, but I feel we get the value for it.

Capterra-loader

Easy to use Point Of Service terminals. Great for business.

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Not locked in with a credit card prepossessing company. There are multiple ways to use the terminal. I use the Clover Go terminal, it accepts swipes, chips, self entry, and tap (ApplePay, etc) payments. The app is easy to use and there is a companion app for tracking various aspects of your business.

Cons: I had to pay for the terminal. The app is a little clunky and it forces you to change your password with some frequency.

Overall: Makes accepting credit cards easy

Easy to use and good design

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Thanks

Pros: Space-saving design Easy to operate Fast transaction availabe design Use applications installed Scanner included

Cons: Fee is high Unavailable to use used device Not compatible with computer Larger screen option reqiured

I used the clover flex for my business and i really love it, it's very easy to use

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how my cloverflex is portable has everything i need in one. It connects to Wi-Fi or hotspot, takes payments when its offline, it also has apps, camera, and prints receipts. i love that payments are there the next day because its connected to my business bank account. I received the clover flex through my bank

Cons: You really have to be careful and make sure you put the clover flex properly aligned on the charging station or it won't charge, and do wish they can add some type of menu for your services and products because so far what i have seen is that you enter the total amount for the sales transaction but you have to use a separate software maybe computer or phone for invoice or itemized receipt.

Clover is great!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clover merchant system has tons of apps that are created by third parties as well as clover. There is a lot of different options and features with this product that allows you to quickly Easily retarget your customers.

Cons: Clover doesn¿t have many cons. The online store you¿re able to create for your store doesn¿t have enough templates and features available yet.

Third Party Clover Reseller

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a comprehensive and robust Point of Sale solution. With Inventory Management tools and analytics and Customer loyalty and rewards module that attracts new business and helps to retain and reward existing loyal customers and partners. Has a HR module that keeps record of time for employees to clock in and out

Cons: Once the system is installed customer support is handles by Clover not MPX so customer support has had some issues in the past but now they are REALLY improving. They had a call to action and they did a great job!!

Overall: This is a Robust Comprehensive Business technology that is Scalable to meet growing business needs

all in one, portable and smart-tablet POS for any merchant

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great product, very easy to adopt and it's taking some market share.

Pros: user friendly interface, portable so it allows the POS to go to the customer and not the way around, tablet-based... a smart POS for retail that integrates with merchant's inventory and order taking.

Cons: initial setup can be a hassle, inventory and menu configurations will need some time configuring. Electronic transaction Pricing is not rated in this review.

Top POS

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: There's a free product for the mini version. It's easy to use and accepts new mobile NFC payment standards.

Cons: More customization options for the interface. The scanning feature is a nice addition but it doesn't work well

Don't buy ! This system is rubbish

Apr 27, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Don't like anything. I have beauty clinic and this system is no for me! I ask clover to change my device to another one but it/s no chance. A terrible system which I have to have for 3 years. Payment is very big as well for this. My business needs lots txt to be sent to the client- no possible. They are only one app for Beauty which cost a lot per/month- no helpful at all. It's no customer service right to this kind of device.

Cons: Nothing! Maybe only colour of this device is nice - white. Can't go wrong.
Easy to take card payment as well.

Software used in Salon Business Ownership

Apr 26, 2018
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
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Pros: Nice interface and good looking from a visual point of view for the mini on the counter. Convenient for card and in store transaction processing

Cons: Too many 3rd party integrations that are not well integrated to the clover platform itself. Lacking the automation and flexibility needed for a salon business.

We love clover!

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My accounting team was super excited about using the software and they showed me how easy it was to use! I picked up quickly from my end as well

Cons: At first I was a little nervous about switching but turned out changing it was really not that bad it was totally worth it!

Nightmare

Apr 09, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Don¿t do it! Just hung up after 46 minutes without a answer.

Cons: Lack of customer service, on hold in a busy restaurant a minimum of 15 minutes many times 30-40 min. Sometimes no one ever answers TODAY. Can¿t understand whoever finally answers and system is totally overpriced on credit card fees.

Capterra-loader

it was not for a small business like mine

Apr 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It was a nice system itself and you are able to set up your item. It comes with a tablet device that is great if you have a store

Cons: I am small service business doing not many transactions per week it was too expensive. Also they try to make you sing 1 year contract so be aware of that and request month to month

An out of the box solution that works well for small business

Mar 31, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Clover is an excellent and good looking choice for a small to medium size business in need of a reliable and cost effective solution. You will be pleased as I have been. The system offers quite a bit of integrations and once implemented you will be amazed at the power of this system. I wish we could have linked all stores together but we were only allowed three machines to link per location. Overall, an excellent POS!

Pros: I was in search for s POS for three thrift stores my nonprofit operated. The old cash register no longer fits the internal control environment and a switch was desperately needed. After researching multiple platforms I opted for Clover. The others were simply too expensive and too complex for our needs. The Clover system worked brilliantly and continues to power the sales desk at all three stores. Each store has three registers and we were able to link the three to the main server to aggregate totals for each store. Sales increased and customer satisfaction went up as well. Clover has a host of apps to integrate including inventory management, time and attendance, markdowns, and a customer loyalty program which was a hit with our customers. The Clover system is truly a remarkable POS for the price of entry. The sleek modern look keeps the cash wrap looking clean and updated. The Digital receipt and signature has cut down on paper waste and makes us feel like we are doing out part to create less stress on the environment. Overall this is a simple and powerful solution that powers millions in annual retail sales for the organization.

Cons: The one setback is the operating system is Android. I find Android to be clunky and prone to security threats. We had to ensure we had it on a secure network and well protected by firewalls. Additionally it took some time to learn the system. Disclaimer- we operated on a complete iOS ecosystem until we bright on Clover. So not a big setback just more learning.

Easy to use, perfect for small business.

Mar 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that clover has a pretty simple UI that is aesthetically pleasing. I know, its shallow, but lots of POS systems out there are horrible to look at! Clover is also very intuitive, there are lots of options, but you can sort of pick and choose how complicated you want your system to be.

Cons: This could have been a connectivity issue, but our Clover software went offline quite often. It wasn't ever for long, but at least every couple of days. Additionally, the UI would change without any apparent prior notice. (Maybe we weren't receiving updates?)

The only reason it get a 1 star is because there is no lower ranking. Terrible customer service.

Mar 21, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Functionality is ok but you have to pay for apps in order to do stuff which increases the price. User Friendly

Cons: customer service, price, merchant services available for the unit are limited and you get into first datas services. The only reason it get a 1 star is because there is no lower ranking. Terrible customer service. I was bamboozled in the beginning as I didn't know much about running a restaurant yet and contracted with Clover and First Data. I called today to get a payoff on my equipment (Countertop POS, Two minis, a countertop printer and a kitchen printer), after paying on it for almost two years. I had done the lease but I guess at some point I was so desperate to get a system set up that I missed that it costed I was focused on the lease price. Stay away! Then I was then raked over the coals with with First Data for over a year and a half where they were over charging my percentage. I fought for over a year and finally got refunded of wrongful billing because "a decimal ha d been moved when entering the rates" yet I called time and time again yelling about it and they couldn't find it but all of a sudden did. I know they owe me more but what can I do about it. It took me a year to get that back. Stay away if your smart - see all the bad reviews. There are much cheaper POS systems out there that have more functionality. You've been warned.

Overall: none

Easy to set up. Easy to use. Quick to get going from box to the sales floor.

Mar 17, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The system is scalable depending on business size. You don't need to be a large business to use this system. You are able to add additional features later on as your business grows.

Cons: Most of the features work with the food industry. Would like to see more additional items and templates for retail stores.

Simple to use. Time is MONEY.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Highly recommend. I¿m a small business owner and this system was very easy to implement in my office.

Pros: This product is super simple to use. We use the Clover mini. With different people taking payments at different times of the day, it is really simple to track who took what payment. Each user gets a unique PIN that enables us to keep tract of who is doing what.

Cons: This isn¿t even really a con because there is a solution to my problem, but the clover mini does not ¿remember¿ customers from day to day. We have repeat customers, so I would like it to remember the email they want their receipt sent to. I can download an app to take care of this, but I really wish it was native to the system.

Just save your money and dont get scammed. Specially NEVER EVER LEASE

Feb 21, 2018
1/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: Can not recommend. If I save just one small business owner to get screwed I would be happy. This system is worthless. There are tons of systems you can use with any bank or with any application you want. Clover is just scam and gonne take your money for nothing

Pros: Looks nice but there are a lot of cheaper POS systems out there way better than Clover. System is limited

Cons: NEVER LEASE. Can not be used with different bank if you purchase from one bank If you change your bank (due to fees) whole your payment is gone to trash system fails very often. limited applications

I wish i used got this POS system long time ago!!!

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: i recommend also getting clover mini along side with the station, they work great together!!

Pros: where to start...we have a food business that we took over almost 4 years ago. The POS system the was being used was old and bulky, it didnt support EMV chips and was hard to change pricing or add food items. we decided to go for clover POS, im glad we did. THIS SYSTEM IS AMAZING!!!!! easy to setup, easy to add items and change pricing. So many cool features. i highly recommend it for any type of business.

Cons: The only thing i didnt like is that we had to buy a new kitchen printer because the system is only compatible with one kind and it is little pricey but that fine.

Robbed

Feb 14, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Horrible horrible customer service

Pros: It looks nice. Doesn't require ink. Manual transactions possible if card doesn't swipe.No chip card reader trouble I guess!

Cons: Difficult in high traffic. Extremely over priced. Surprise fees on any day of the month to purposely overdraft the account. Fees are also outrageously high no matter what. Impossible to refund 1 item. Must refund the whole order.Even return cash to not do a whole other transaction.Doesnt do sales over 100 items of the same thing makes the receipt a total joke.Taking the risk of payment offline if the card declined you can forget about your money.Contact customer service for a 2 hour wait all to get hung up on or someone send you to the bank all so they can say call customer service!

easy for clients

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: we like how easy it is with clover to check people out -- even prompts them for a tip and is streamlined for them

Cons: the back end of clover is a little more complicated when integrating with a third party system, like booker.

It¿s good

Jan 18, 2018
3/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Inventory management Money tracking. Easy to use Friendly user Good customer service

Cons: It¿s very basic Mybe if able to link quick book and clover will be nice for free.

Okay product - fees are too high

Jan 09, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use the app. Worked well on a regular basis. No major issues or concerns. Fees were just too high compared to other products.

Cons: The card reader would not work with a phone case on. Had to take off the case each time to swipe a card. Online sign in is not easy to use. Fees were too high compared to other products.

Not completely satisfied

Dec 14, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Comments: I have operated pos systems for over 20 years and this one can get frustrating when you have a line of people to check out.

Pros: It looks good ! :) We like the touch screen except there should an easy access return and refund tab.

Cons: The reports are way to limited, way to difficult to do returns and refunds, horrible to try to return or refund a single item on a multi Item sale. On returns and refunds you should be able to scan the Item and return or refund and have it return it to the inventory. There is more......

Everything you need

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I got the clover mobile. I like that you can take credit card payments offline. I love the open app market. I like that you can purchase data.

Cons: I really don¿t have any cons that I can think of. Everything has worked very well for me. Easy to set up and use.

Capterra-loader

BEST RESTAURANT SOFTWARE EVER. So simple and easy to use.

Nov 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and merely inexpensive. So many features to audit and ensure max restaurant revenue. I LOVE the search feature so if you don't know where an item is located simply search it. beautiful receipt and most up to date technology compatibility.

I have a day job at a Cigar Lounge

Oct 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love using this system, especially being able to have open tabs, and either pay at the register or bring the customer the check. Also it's so modern and cleaning looking. It's always suggesting other cool apps they have. It utilizes Apple Pay, and has a built in scanner, which we don't use so I'm not sure how good that part is. Also with the customers picking if they want a reciept or not we save so much paper it's very rare someone wants a reciept. I've heard it's pricy but don't know much about that. Other than that I haven't had an issues with it.

Pros: Favorite part is the tipping system, people are 75% more inclined to tip something vs. the old receipts and filling in a tip. Just flip the screen around and they do the tip signature and choose how they want a reciept.

I started my business with this software and I'm still using it faithfully.

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I knew nothing about setting up and using a point of sale system when i opened my business. Now i couldn't function without it. If any question arises customer support is always there to help answer it. They've helped me set up and operate the entire system. They're awesome!

Cons: what I would have to say that I like least is how many different ways you can go about achieving one end goal

Quick and easy to use and customizable.

Oct 11, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like Clover because you start with a blank slate and customize it the way you want. The system has an app called Home base that keeps track of the time clock. We've had a couple minor problems with that here and there but overall it's great. Clover also has a market to purchase apps which is really cool. We've downloaded an app to reward our loyal customers. I also really like the swivel feature. When a customer gives you their card you can swivel the screen around to face them so they can sign. The system overall is a breeze and very easy to set up and use.

Cons: There's bit much to dislike about Clover. Customer support could be a but more helpful. I've had minor problems regarding the register not opening, but I just rebooted the system and it was fine.

Overall: Ease of use. Simplicity. Very user friendly.

has been depenable

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: really like the easy touch screen monitor allows me to take order send to kitchen cook can get orders ready

Cons: can only process with first data can get better CC rates with other processors would like to use other processors

Clover pos for a small cafe/coffee shop

Aug 10, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Overall it is a decent simple pos for a small start up business

Pros: Some of the pros for the clover pos are the Ease of use the cost and the simplicity of loading menus and pricing in the system

Cons: Some of the cons to the clover pos are the lack of Customer support the fact that the glover go doesn't communicate properly with the mini device

Not reliable system and worst customer support

Jul 29, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Not reliable system please stay away from clover!

Pros: easy to use look good in hardware design customers are easy to get duped and trapped you have to get through FD and Tasq they are the worst red tapes

Cons: constantly run into system problems with no ending sight. software design is very poor with features and functionalities are not working together well. customer support is clueless and incompetent. Not a reliable system and not reliable partner

DO NOT WASTE YOUR TIME

Jul 27, 2017
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I just spent 4 hours on the phone with customer service for them to tell me I could not upload my shop's inventory unless I upgraded my bundle. I wanted to then cancel my account and the customer service rep took over my call with a terrible attitude, did not listen to my concerns. I asked to speak with her manager she proceeded to tell me she was the manager, I told her she had a poor attitude and hung up the phone on me!!!! DO NOT WASTE YOUR TIME WITH CLOVER!

Pros: Lots of applications, most you have to pay monthly for. There really isn't anything positive to say about Clover, I am very disappointed in my experience with them.

Cons: HORRIBLE CUSTOMER SERVICE. No one from customer support know what they are doing. Very poor attitude from the customer service representative.

Not for retail stores

Jul 21, 2017
1/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Maybe works for restaurants.

Pros: Easy to use, looks nice sitting on counter, comes with everything you need, OK I'm making up stuff just to reach the 100 character limit here.

Cons: No ability for layaway's, unable to take deposits, very glitchy, must pay for apps for additional features, refunds are very difficult as well as exchanges, must refund entire complete original sale and create a new one just to exchange 1 item.

Best POS for Customizing Your Business

Jul 14, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: There are a large number of apps for specific tasks. This POS can be customized to work with our business better than any other in its' price range. The user interface is very clean and intuitive.

Cons: Adding inventory and updating items is cumbersome and time consuming. The bar code scanner is very unreliable.

money hungry company

Jul 13, 2017
1/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I purchased these clovers in full and was to have a one year warranty. but every time one didn't function right they charged me for every one they sent me in first year. didn't need key pads tried to send back and they kept wanting my scanners returned instead. had to take to BBBural to get money back for just one and they still owe me for the other. credit card service is way above other card swipe price. tried to talk to customer service talked to one high level rep. twice then they would not respond to my issues and that was before the BBB. it bad that you have to turn them in to BBB to get a response and they still never called me. something went wrong with my compliance last year and they were to have someone contact me to clear it up. again this year I tried to become compliant again there was a problem they were suppose to email me with solution to the fix 3 months ago I'm still waiting and they charge me 10.00 a month for being non-compliant. would you recommend this device if you hade these issues? Tried to switch bank accounts for the clover was told I couldn't do it had to pay 20.00 to put a block on account to force them to switch accounts. finally was contacted by Stephen the rep that sold me these devices yesterday 7/11/2017. he called out of the blue and not a response to these issues I am skeptical that any of these issues will be addresed

Pros: Quick use of device when it functions has been better in last 6 months 111111111111111111111111111

Cons: Half of inventory data moved out of category. ease of saving data without excel not possible. 111111

Could be better

Jul 11, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: The Clover station could be a whole lot more business friendly if they would act on in-put from the user. Also, I would like to use some of the 3rd party apps they have available, but at this point am not willing to pay additional fees for a POS, there are enough fees for a business owner as is.

Pros: I like the ability to go on line and see real time what my sales are, by category and server and the ability to print reports.

Cons: The biggest problem I've experience with the Clover station is there is no app to start/keep tabs. As a bar, this is key for my business. I figured out a work around, but it's not ideal. I believe I was misled on how the Clover Station would work for my business. I've asked repeatedly to get the app for Tabs available on the station, but have not had any feedback/response from Clover. Any response would be appreciated, even if it was "never gonna happen." Also, I would have liked the appearance better if it was available in black. The white color doesn't really fit my decor.

Missing necessary functionality for small retail store

Jul 11, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: Sleek, modern design Ease of navigation Cloud based POS Multi-store capability Fair purchase price Wells Fargo Merchant services included

Cons: Lack of proper reports (top sellers, bast sellers in category, etc.) Only able to access reports within 3 months to current date Required to buy third-party apps to perform basic functions (create purchase orders, etc.)

WE LOVE OUR CLOVER

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CLOVER IS AMAZING IN OUR BUSY CLINIC. CLOVER MAKES IT EASY AND FAST TO COLLECT OUR PAYMENTS. I LOVE HOW EASY EVERYTHING HAS BEEN FROM SETTING IT UP, TO OUR DAILY USE OF IT. WE ESPECIALLY LOVE THE TEXT RECEIPT OPTION.

Customer Service, Where are you?

Jun 07, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: I love that it's tablet based so it makes the learning curve really easy for myself and my employees. All the programs are operated as apps and the navigation is what you'd expect from an android device so even my Apple users have no problem navigating the system.

The system has an integrated scale, that works really well for the type of transactions that we do on a daily basis. We have 2 of the units in our store and they are always communicating, so we can start the transaction on one system and finish it on another without having to start all over again.

It's easy to find customer information and expedite their deliveries.

Cons: No tiered pricing. Their customer service leaves a lot to be desired. Expect long wait times and unanswered questions.

Director of Operations

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the functionality and high tech look of the product. All all of the client that come into our establishment are impressed by Clovers sleek and modern look.

Cons: I wish I would hide the bulky cord under our desk - it does not unattached easily and sometimes the wires get in the way. Perhaps the next version can be wireless.

Clover POS is NOT for retail

Jun 01, 2017
1/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We own a boutique where we also offer screen printing and embroidery. The clover system was sold to us as full POS system. Not the case at all. We were all excited to get started with it. It looked modern, cool, and expectations were high. When we tried to ring up our first printing order of more than 100 pieces we found our first issue. The system will not allow sales of items with a quantity of more than 100. Not a good thing when we routinely sale t-shirt orders of more than 100 shirts. We either had to make up multiple skus, which made a receipt look terribly unprofessional or make an invoice on word. Then I wanted to run a report on inventory value. Not possible. You can export a report to excel but good luck with that. My wife and I have both called customer support. We were both told that when enough people complained about the same issue, they may look into a fix. Until then, nothing would change. This was after going through multiple customer service reps who didn't even understand what I was asking for help with. When asked if we could return the 2 POS systems we bought we were literally told "they're yours, you bought them, do what you want with them, you could try selling them on ebay". Needless to say, at this point, POS and Clover have a whole new meaning for us. Definitely not "Point of Sale" or "Lucky Clover". We're currently looking for another option, over a lot of frustration later.

Pros: It looks nice, fairly easy to use. It's really hard for me to think of much good to say about it. When a POS won't run and inventory value report with totals and won't ring up items with quantities over 100, it's hard to find the Pros.

Cons: Won't process quantities over 100. Customer service is horrible. Can't run an inventory value report. Customer service is not knowledgeable at all. Seems anything you need is an add on app that cost you more. Did I say Customer service is horrible...

Far too expensive for what you get

May 03, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Much better systems exist, don't go with Clover.

Pros: kind of neat customer interface but that's about it. It's pretty but hard to use for some of our older customers.

Cons: Fees what is a few thousand worth to you per month? I'm not kidding. Customer service is awful.

Better for Retail than Restaurant

Apr 24, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It's generally easy for customer and staff, mostly like the reporting aspects. The mobile Clover is very handy.

Cons: Customer service is awful to nonexistent, when I have questions it is next to impossible to get them answered in a timely manner.

Worst card processor ever

Apr 17, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Worst service of this kind ever. Thursday transactions don't show up in your account until Mid day Monday. All transactions aren't posted to your account as a pending until mid day. CS is a phone room in the Dominican Republic full of non-English speaking idiots. Run don't walk away from this company.

Pros: There is absolutely nothing to like about this service whatsoever. it's awful from start to finish. AVOID!

Cons: 2 Day minimum to get money into your account. No notifications Offshore customer service poor reporting difficult to navigate website dishonest sales reps.

So easy for payments

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This product is amazing for receiving payments at our school. It is so easy to use and so convenient for those customers who do not want to take out cash.

Super sleek design

Apr 13, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Clover is a great way to get your retail store automated. Had a few issues with using bar codes but overall easy to use. Customers continue to comment on the cool register!

Don't walk- RUN from this company!

Apr 04, 2017
1/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If I could leave fewer than one star I would have. The fees are obscene! Every month a new "mystery fee" pops up and is deducted from your checking without notice. The last straw was when they literally multiplied the monthly service fee by over 5x in 1/2017! Small businesses are better off sticking with something like Square.

Pros: The app is easy to use.

Cons: FEES, FEES, and more FEES!

Clover I need some help

Mar 15, 2017
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I have your POS system and I need your help to setup my system

Pros: Your system is good to use and functional

Cons: CANNOT get any tech support

Easy to use. works great for my bar

Mar 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This pos works great at my bar i like the detailed reporting makes it easy for stock taking also mobile unit is awesome

Cons: needs to be online.otherwise not much other than it needing to be constantly connected to the inbternet

Clover Pos

Feb 23, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: From the pos system itself, we are multistore, so that is added complications for the clover system. On the register side, looking up customer names is complicated, you type the last name, but cannot enter the full name or it will not find it, so you enter the last name and have to scroll through the list of lets say 50 last name of smith, takes way to much time, and really difficult on the mini with the small screen. To increase quantity you have to go to another screen and then back again, more time, If one person does a price check by entering an item because a customer wants the total with tax, even though you delete the item, or clear open order, if a second sales person then logs in to check someone out the order still reads with the first person doing the sale even though they logged out. From the dashboard side, no ability to print many things such as transfer slips from HQ to the other 3 stores, once it is transferred it is on the screen until the store accepts the item in, after that the info is gone, and you cannot access for questions, etc. the lack of alphabetical order on many functions, the tax functions, if you use different tax rate for each of our 3 taxing authorities, as we did (and would prefer) say you have 10,000. in sales, 3 tax rates, when they are done separately the total income would then become 30,000.00, so many of the reports are not accurate as they read.

Pros: clover has been making some updates in the months since we have been using them, which have been good and helpful, but much is needed to make it functional for a multistore, without having to pay way to much monthly for apps to do things

Cons: to get even what I would consider basic functions, purchase more apps that would raise the monthly cost out of reach, sometimes the apps will show different figures, when creating an item, for our multistore setting, I can create for all 4 locations at once, with name, label, category, cost, price, but the tax rate, I have to go into a different screen for each location and fix all tax rates, very time consuming

Awesome

Feb 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast easy cool design mobile devices ! It doesn't run off communication with other computers like our previous system, it runs alone , communicates via internet like an app, so this makes for no interruptions in device like previous system . If we had one computer down with old system it would stop business but this system runs smooth with one computer shit down or turned off , doesn't stop us !

Cons: Wifi dependent it does depend on internet to run , unless you download the At and t service to your mobiles but we have excellent service here so that's rarely and issue , but like I said there is a way around that prob with the at&t download I just am cheap

Very Easy to use

Feb 07, 2017
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: The ease of use in this pos software is great. Easy to figure out for almost anyone. Customer support is also very helpful and responsive. Great product overall!

Shopping Cart Based POS

Jan 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: We leased the Clover because our rep told us we would be able to open tabs and not need the card to close out. This was untrue. Also, you need to purchase everything such as insights and e-commerce sync that other Pos come with.

Pros: It looks great on display.

Cons: Needing to buy apps that should come with the basic package.

Recommendations to other buyers: Not for bar/taproom.

Great for small restaurant/cafe

Jan 10, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall for the price of the system it is a good value for the system. They are consistently updating and adding new apps.

Pros: Easy to use, small, convenient

Cons: Can't separate server checks

Lowest rates around

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Cheapest and good quality

Cons: None

Overall: I had many calls too but POST system and after looking into it I chose clover. It had the lowest rates and the POS system is nice

Next best thing since sliced bread!!!!

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and the quickness of the transaction is amazing. Glad we got this system.

Cons: The software is amazing, however, the hand held terminals barely lasted a year before we started having battery issues.

Overall: Invested in 2 clover systems to process tickets sales at the football games when the tickets sales windows were overrun with customers. I truly love the ease of use and the portability of the machines. The end of day reports is very detailed and precise, making the recording of these sales easy and traceable. Wish I had started using this system years ago.

Beware of Clover

Jan 07, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: If you have the option to use a different service do so before you regret it. I was signed up for them as a complementary (obligatory) package of my checking account. Their service is unreliable. My business had to start using PayPal (I'm not getting paid to mention them). Clover services were masked underneath the bank's "Merchant Service". Once their service proved useless I tried closing the account to find out there is a fee for early termination or a monthly fee that I need to pay until the 3-year contract ended. The contract went on as the bank account forced me to maintain it. Two months before the 3-year contract ended they charge the termination fee. Now I'm stuck in their collection department which is efficient, unlike their customer service.

Recommendations to other buyers: If you have the option to use a different service do so before you regret it.

Love this system!

Dec 13, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This is the easiest POS system ever to train younger employees on. It is so similar to IPad that they catch on immediately.

Pros: Simplicity!!

Cons: Nothing

Recommendations to other buyers: What are you waiting on, Takes care of everything.

Heavy Handed

Dec 12, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: First all it is important to note that once you sign an agreement with a Clover provider, the hardware and processor is locked forever. If you pay cash upfront, you won't be locked in to paying, but you still cannot switch merchant service or sell the hardware; thus the hardware is all but worthless. The overall Clover support is TERRIBLE! The Clover System is relatively easy to implement and use. It works fine for low volume businesses.

Pros: Pretty easy to use.

Cons: Poor customer service. Must add on third party apps to make the system usable. Some of the third party apps are expensive. Some of the apps will mess up your entire system; it doesn't seem like Clover tests the apps prior to publising.

Recommendations to other buyers: Look at other alternatives. Buy the hardware upfront or you will be obligated to pay for many years!

clover pos is the best

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Very easy no hassle keep the all report you can see online

Pros: Easy to scan keep up inventory

Love my Clover mini

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and the number of apps available. Stylish compact unit.

Cons: No stylus for signing. Finger signing makes it a little tricky for older customers

Overall: Clover mini has taken our small business to the next level for ease of use, functionality, and performance. Customers love how quick check out is.

POS Geared For A Small Business

Dec 05, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: The concept is amazing for a small business. Results are satisfying to a point. Human error is almost erased when entering a product sold. The downfall is customizing the POS system to a specific business and getting the Tech help to do it.

Pros: Sales increased.

Cons: It's functionality for my business.

Recommendations to other buyers: Shop for these systems and ask questions. Will you set this system up for me...do you have 24/7 tech support and can you customize this to my business.

My experience with the clover device

Dec 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The clover it self is good love the machine all the extra fees they dont tell you about not good i was told i was going to pay 1 price for the clover and next thing i know i had a bunch of people taking money out of my banking account to the point i had to close that account and open another one

Great Product

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Price, looks, speed

Cons: The basic reports are pretty basic, but you can add advanced reports

Overall: We use Clover from Brilliant POS for our Liquor Store and couldn't be happier. It's was inexpensive, it's fast, great looking, and can be scales up or down in features depending on our needs. We started with the basics then added in more advanced inventory and vendor features.

Recommendations to other buyers: Best value I've seen anywhere

Unsatisfied

Nov 28, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: The program itself is easy to use, however for having a large inventory the system is SLOW and the customer support team is YOURSELF! No one answers calls or emails.... the system has some potential but needs a lot of work. Sorry I will not use again for my current store.

Clover for retail

Nov 12, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Very disappointed with the system. For a retail store, the system lacks in several areas. The process for updating large quantities of inventory is not very user friendly, the system is unable to track inventory for returns and exchanges, we don't have the ability to view inventory transactions and see the history of an item. The system continually has problems processing payments on the mini requiring us to use the swipe feature on the clover, which is not recommended by clover. It seems most of the retail features are an additional app fee, making the somewhat affordable system no longer affordable with all the 'additional charges'. The printer required by the software doesn't allow us to customize our labels so we are forced to use another program to print our price labels (which requires another step in our inventory management department).

Pros: The ability to view transactions via cloud

Recommendations to other buyers: I would not recommend for retail use, very limited capabilities of what the system can do.

Clover

Nov 10, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We got Clover POS terminal for our diner. We added Clover mini and we took down old kitchen wheel and replaced it with printer connected to POS system. Could not be happier with our choice. System upgrades by itself with no extra charge. At the beginning we spent quite some time on the phone with support. I am proficient user of Aloha and system was new to us. eryone was very helpful. Tech team was able to log in with our permission into system and fix or adjust anything and everything we needed. Without additional chargers. Only thing we don't like about it is emloyees are able to open tables and access other functions without being clocked in. They r able as well access each others tables. We keep a close eye on the floor however with a larger operation I can see this being a sourse of problems. Tracking sales, number of items sold, average ticket size, accurate reporting is a breeze. Overall its a great system for the price we paid compared to other restaurant POS Systems out there.

Pros: Very self explanatory. User friendly. Intuitive.

Cons: Employees able to access each others tables. Employees able to access functions without being clocked in.

Recommendations to other buyers: Great product for great price. Would by it again.

Very easy to use, but last robust reporting.

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This is a great product. Very easy to use and easy to setup. My only complaint is that the reporting functionality is not very robust.

Pros: Very easy to use and easy to setup.

Cons: Reporting functionality needs to be ungraded a bit.

Good overall system

Nov 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use

Cons: Depends on who sells it to you.

Overall: I use this system at a business that I work for part time. It is easy to anyone to use as an employee and the inventory tracking features are great

Recommendations to other buyers: Definitely make sure to work with someone that is going to be stong in the software. The processor that you use needs to be monitored as well

Clover is a 5-star POS solution for Salons

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I own a salon with several stylists. Last year I purchased a Clover POS and added on the Salon scheduler app, and it has worked out great. My staff loves it and its easy to use and helps me manage my business efficiently and keep in touch with customers. Highly recommended.

Horrible support

Nov 03, 2016
3/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: This product has no way to easily take care of doing return deposits for cans and bottles. You also can not do a return without a receipt or during a current transaction. Inventory is a pain in the neck and frankly backwards unless you buy a subscription for an app by a third party and then it is just backwards.

Pros: The customers think it is pretty and all info is in the cloud.

Cons: Inventory, order building and inputting purchase orders is a pain in the neck (even with third party apps) Doing returns is backwards as if who ever coded this has never been in small retail.

Recommendations to other buyers: Probably great for a non inventory store like a salon or restaurant.

It's like switching from a basic cell phone to an IPhone, without the cost increase

Oct 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The Clover unit has made my day-to-day operation so much easier. There are so many free and or low cost apps available that I am always finding new ways to free up my time. I use apps to handle my sales tax collection and filing, my employee scheduling, my social media postings and my inventory. As I look at the app store, I imagine new ways I can use apps to make my life easier. When I went into business, I had no idea how time consuming it would be, Clover has given me so much of my time back.

Pros: App store Efficiency Support from my First Data rep

Cons: I should have done this years ago.

Recommendations to other buyers: So many of the apps offer free trials, test them out, you'll love them.

Clover P.O.S system

Oct 18, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: The clover is a great fit it seems for like bars and restaurants, but I do retail and it lacks a bit in that area. Its nice that it can clock in and out employees, and you can add costumers; but its also a bit complicated when one costumer wants to pay a part in cash and another part with a card, or when managing inventory for more than one store. Over all its good but I really wish it would be either more retail friendly or more standardise

Pros: Can clock in/out employees Can add costumers to it Can adjust the level for activities an employee can do with it

Cons: Not retail friendly Hard to do a mix pay

Excellent POS company!!

Oct 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: My partners and I decided on Brilliant POS after extensive research and are very happy with our decision. Having been in the restaurant industry for many years we were looking for a fresh new look that still had all the features as the old traditional POS systems. We found that with Brilliant POS and their Clover system was the perfect fit for our full service restaurant/bar and at a great price point.

Simple for employees to learn and use software, great reporting to keep us aware of how the business is operating on a financial level as well as controlling our inventory and ordering onsite or from anywhere since Clover is cloud based, but still works if the internet goes out.

Our Brilliant POS sales reps was knowledgeable and quick to respond before we decided to go with them and after the fact for setup process, installation, and training. 24/7 support answers quickly and I can send a request for a technician to call direct from the POS station and they always call right away.

Brilliant POS made the process easy and helped us tackle hurdles along the way. There were a few hiccups, but they made it seem easier. Highly recommended.

Easy to use

Oct 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I find clover to be very simple to use. You really do not have to read the directions it very self explanatory.

Recommendations to other buyers: Great for a retail business.

The best thing I ever did for my company!

Sep 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Initially when looking for a point of sale system it really needed to be easy to use and integrate from my old system. Aaron from Clover was great to work with and very very patient in answering all of my questions.

Cons: Honestly...NOTHING...overall this is a great inclusive product that you can change and modify to your liking. You can make it do what you need it to do. That is the best part...I was able to customize it and make it work for my unique business.

Recommendations to other buyers: I approached Aaron with all of my scenarios I need to run on a daily basis. Different types of sales, purchasing, commissions for my employees, taxes and we went thru all of the likely outcomes thru the new software to make sure we were getting the same results in the end. That made a big difference for me. I knew it would work and I knew it was accurate.

Clover not a choice for retail, very misrepresented and pricey

Sep 21, 2016
1/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: There is absolutely nothing that I like about this product except maybe the appearance and not too bad adding in stock that is already in the system.

Cons: This is marketed as a state of the art POS system with added capabilities through apps. However the base system is so limited that i would not even consider it a POS system, but more of an expensive payment processor. I had researched retail systems and most have lots of features and capabilities such as accepting unlimited bar codes, include a wide variety of detailed reports, inventory management including tracking of stock, re-orders, keeping track of back orders, client records, all kinds of very basic needs to a retail store. When the bank presented this system, I asked very specifically about its capabilities and gave very clear information on what I needed in a system. The rep assured me that it not only did all of the basics that I needed, but it also had apps that were available for customizing and expanding , such as going into also having an online sales presence. So, I feel it was either deliberately misrepresented or the rep is not trained at all on what the system offers and did not feel it important enough to get valid answers. The basic system does not even include basic necessary functions for retail. 1) it has a 15,000 bar code limit, plus other limits for categories and modifiers. - Their solution is for you to create new bar codes per item and just use the modifiers and what not to make up for it - however the modifiers and such also have limits. 2) it does not allow more than one wholesale cost per bar code. So if you obtain stock at differing prices due to seasons, volume, clearance, or price increases - the new prices over writes the original price put in. There is no way to have different cost for the same item. So again their suggestion is creating new bar codes for new pricing or to have a separate system for tracking cost of goods. 3) The reports are nominal. They look like ticker tape reports. No report gives information usable for a purchase order. I made the categories my suppliers so I could easily use the category report to reorder sold products, but the product and bar codes are not part of the report, so the only indicator of which item it is is the description and price. There are also few types of reports available compared to other systems I had looked at. 4) There is no purchase order capability in the base system, so also no way to track orders, back orders or way to easily know what to even order from sales or stock quantities. 5) I have had multiple times where items are put into inventory only to have them not show up when scanned at the register. Part of the time, I will go into the inventory app later and find the item with all of the necessary info there, but for some reason it is not getting picked up by the register app. Other times it isn't there and even after going back and re-entering again, I still have same problem, so I have resorted to running these items as a customer item which has further screwed up the accuracy of my inventory. 6) Due to various glitches (items not showing up in or possibly not even being subtracted properly from inventory) my inventory is nowhere close to accurate and at some point will have to be fixed. 7) To order or check inventory has to be done almost exclusively by physically going through my store to see what truly is in the store and what is needed and then typing up an order or report from that. 8) new inventory is all added manually rather than the scanner adding into the inventory app. So if you have two on the shelf, but two more you add it to make now 4. There is nothing that shows you who or what manually added or subtracted from the inventory app or when. You can assign specific access to specific functions, but I have found no oversight at all, there is no way to see what they are actually doing besides their name by the transaction they oversaw at the register. This is only the beginning of what this system lacks. 9) The only way to make up for these shortfalls is through the app store (which they had told me was for customizing, expansive needs - not basic functions). I still have yet to see anything that really covers everything this system lacks and each app costs monthly and I could easily be spending somewhere between $99 and $250/ month on an app - and its a thrid party app, that though approved, is not guaranteed, and then it is more customer service reps to deal with. I have been unable to get any decent or helpful responses from customer service reps just with the system itself - can't imagine what it would be like with glitches between apps and the system.On top of all of what the system does not do, I got mine though a lease which is way more expensive then it was presented to be, and the lease is "iron clad, unbreakable" with no guarantee the system works for my situation. I have taken it to corporate level and the best I have gotten so far is an apology that I have been inconvenienced but still denying me the ability to get out of the lease. This is so non-functional for a dance store with lots of shoes, that I will have to get another system while paying for this one while I fight to get it resolved. The only reason I leased this system was the answers given to me bto very thorough questions and it was 100% misrepresented. I hate dealing with tech anything by phone and it looked like a simple solution - on the ground set up and my bank, merchant services, POS all basically through the same place. What a disaster it has been. Has made everything more time consuming then if I had just had a basic old fashioned register and done books handwritten and not had to spend so much. The purpose of the point of sale system was to simplify book keeping and have all of the inventory, purchase orders, client info, etc. all in one system. This does absolutely nothing well except possibly process the payments - at what is seeming like pretty high fees.

Recommendations to other buyers: Absolutely do your homework, read reviews on this system, talk to someone using the system in a similar environment and have them show you what it does and does not do. What I have read on other systems, watching demos of other systems and reading reviews, there are much cheaper better alternatives to the Clover system - especially for retail. Look for a program designed specifically for what you need.

Best POS we've ever bought

Sep 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Product set-up was a breeze. We took our inventory from old POS, put on flash drive and installed it right into out new Clover. Adding new products to inventory is simple. My staff needed minimal training. They're all thrilled with this new POS. Fastest check out in all the years we've been using POS in our four stores. It takes up minimal counter space, so there's more room for impulse sales. It's very attractive on your counter. Employees clock in and out on clover. As the owner of the company, I can sign in remotely and see our sales in real time without disturbing my staff with phine calls. Clover tracks inventory and gives many customizable reports.

Cons: I don't think there's anything we don't like about this machine.

Recommendations to other buyers: I purchased my 4 Clover POS machines through my bank (Bank of America) after interviewing several providers. It was the most efficient way to buy. Amazon did not have them yet

Had it 2 months now and cannot wait to return it to get my money back

Jul 29, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Not a thing, it came with 2 terminals is about the only thing I can good about it.

Cons: It is definitely not made for bars, no customization, slow slow slow, no end of short summaries. Vendor is BBVA Compass and they do not have clue about it and they cannot even customize it.A bar needs or my bar anyways needs fast system. You cannot even get a cash drawer open button. IF YOU OWN A BAR THIS NOT THE SYSTEM FOR YOU..( have been the bar business now over 30 yrs) You call them for help and they NEVER RETURN YOUR CALL or EMAIL

Recommendations to other buyers: If you own a bar I would not waste my time with it..

We really like Clover, very user friendly

Jul 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Design, it looks great! The fact that EMV is all built in and they process those card much faster than any other place I've visited

Cons: I wish all of the apps in the app market were free

Recommendations to other buyers: From our research, Clover was the least expensive and the most comprehensive

Had higher expectations

Jul 14, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: We are waiting for our contract to run out so we can switch to another POS system

Cons: We have to be honest and say, everything! It's interface isn't user friendly, the customer support sounds bothered when you call for help and the backend is so cumbersome.

Recommendations to other buyers: This product is for very, very basic usage. If you want a system to do a lot more, spend the extra and get a full service system.

Works well, could be better.

Jun 28, 2016
4/5
Overall
5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very simple to use and looks good for customers. Gives the front counter a sleek, futuristic look.

Cons: No flash, locked down ecosystem, activation locks, and limited pos functionality

Recommendations to other buyers: If you just need to swipe cards and count cash, this works great.

Phone Repair Store's review of Clover

Jun 21, 2016
3/5
Overall
3.5 / 5
Ease of Use
1 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: I like the way the Clover looks. Very sleek and modern. I am most impressed with the reporting features.

Cons: The Clover system just is not suited very well for a repair shop environment. Our employees found the easiest way to ring up customers was to create custom transactions and type in a description for each transaction. I was very disappointed that the Clover is not able to play video. We had several promotional videos we would like to play for our customers, but were unable to do so on the Clover system. I hoped there would be an app that would play video. I was also disappointed in the high price of the Quickbooks sync app. For this reason, I have to manually input everything into Quickbooks.

Recommendations to other buyers: We learned the hard way that you cannot buy a used Clover system, only used accessories. We paid a lot of money for a used Clover system that we thought we could set-up with our information.

Reporting inconsistent, support is minimal, labor scheduling is good.

May 12, 2016
2/5
Overall
3.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
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Pros: Homebase app is excellent for labor scheduling. Homebase allows us to add new employees, build their roles and add availability for each employee. Then when our schedule is completed, we can text out each employees individual schedules to their cell phones.

Cons: Downtime is frequent, support is minimal, reporting is inconsistent. Clover is a young and sleek POS, but their hardware is run on wifi and can continuously crash or fail to process tickets from the tablets. I understand that turning tables is faster in theory with electronic cloud based technology, but when a server must stand in front of a table and have difficulty modifying the order because of so many screens to touch through and new screens to load (and buffering is an issue at times), the 'speed' is lost. In addition to hardware issues (printer dying in the middle of dinner rush), the reporting is confusing and not helpful. Where is the daily sales summary? We pay our servers' credit card tips out through net cash sales and there is no way to track this in Clover. We use QuickBooks Online for accounting, and to "reduce data entry" QuickBooks works with Clover through a third party app called CommerceSync, another inconsistent tool. All in all, if you have a problem with anything listed above, and you call for support, you will be greeted with suggestions of other third party apps to buy to fix the problems.. these are not solutions, they are just ways for Clover to make more money.

Recommendations to other buyers: If you are a merchandise/retail store, this may work for you. But Clover is not suited to operate mid to high volume restaurants.

Awesome Clover

May 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Quality and speed are awesome as well as affordable pricing

Cons: built in barcode scanner camera doesn't work very well

Recommendations to other buyers: more business category beside of restaurant like cellular phone busness

Disappointed in the makers of Clover

Apr 13, 2016
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: I like the clean line from Clover, but don't like the service....Clover was bought by First Data and you can't change processing company !!

Cons: That I was not able to change credit card processor and at the time Wells Fargo recommended to buy Clover .....it wasn't EMV ready!

Recommendations to other buyers: Make sure you get what was promised, don't trust anyone but yourself!

Good, Great and very user friendly

Apr 12, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and all the apps are very customer friendly

Cons: Pricing is little bit high compared to other market products

Recommendations to other buyers: Look for the cool features the application delivers. Add on Apps are really easy to use.

I need more support with this system. I need more tutorials that im no

Mar 30, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: It seeems like it has a lot of features to help u but too many and u get lost in the scuffle of teying to find things. Or i dont have all the time to dedicate thats necessary.

Cons: No 24 hour real support all systems r set up differently

Recommendations to other buyers: Know exactly what your needs r before u purchase any system

Very happy with Clover

Mar 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love clover! The pos is very user friendly and the support is always very easy to get ahold of and helpful!

Cons: honestly, I haven't found anything wrong with this product!

Recommendations to other buyers: I would recommend this product! It's easy to use, it has every feature you could think of and the support staff is always helpful!

Easy to use and aesthetically pleasing

Mar 22, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is easy to use and the application add ons are a great feature.

Cons: The inventory management component could be more sophisticated

Recommendations to other buyers: Explore the software like you would the first day you get a new smartphone or tablet

Great Product

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with Brilliant POS has been a great experience overall. This will be our store's first POS system and they have been particularly helpful in guiding us through the process in implementing such a system. We have received consistent and prompt responses to any inquiries we have posed and are very happy with the system itself. It is both a user friendly and visually appealing setup.

Mar 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Mar 22, 2017
1/5
Overall