Who Uses This Software?

Whether you're an IT service provider serving 5 or 105 customers, you can get organized, provide better customer service and make sure every hour is billed with MSP Manager.

Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • SolarWinds MSP
  • www.solarwindsmsp.com/products/remote-management/trial?utm_campaign=rm-glbl-t-cpc-capterra-paidlisting-06_02_2017&utm_source=capterra&utm_medium=cpc
  • Founded 2014
  • United States

About MSP Manager

MSP Manager is help desk and billing PSA designed exclusively for IT service providers. It's a robust but intuitive solution that helps them provide excellent customer support.incredibly efficiently. The MSP Manager Mobile app arms technicians with all the information they need to resolve tickets, anywhere, anytime. MSP Manager is a powerful standalone solution or integrates with both SolarWnds MSP's RMM products for a single pane of glass experience.

MSP Manager Features

  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking

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