Who Uses This Software?

Whether you're an IT service provider serving 5 or 105 customers, you can get organized, provide better customer service and make sure every hour is billed with MSP Manager.


Average Ratings

8 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • SolarWinds MSP
  • www.solarwindsmsp.com
  • Founded 2014
  • United States

About MSP Manager

MSP Manager is help desk and billing PSA designed exclusively for IT service providers. It's a robust but intuitive solution that helps them provide excellent customer support.incredibly efficiently. The MSP Manager Mobile app arms technicians with all the information they need to resolve tickets, anywhere, anytime. MSP Manager is a powerful standalone solution or integrates with both SolarWnds MSP's RMM products for a single pane of glass experience.


MSP Manager Features

  • Billing & Invoicing
  • Client Portal
  • Collaboration Tools
  • CRM
  • Document Management
  • Portfolio Management
  • Project Management
  • Proposal Generation
  • Quote Management
  • Resource Management
  • Time & Expense Tracking
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Issue Scheduling
  • Knowledge Base Management
  • Project Management
  • Recurring Issues
  • Task Management

MSP Manager Reviews Recently Reviewed!


Capterra loader

Great help desk solution for small business.

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The integration of the PSA with solarwinds RMM. I can simply syc the two and have my customers automatically imported into MSP Manager. I like having the ability to collaborate with my team on tickets. MSP Manager provides time and expense tracking which helps us capture billable hours we had been missing previously.

Cons: New Customer setup can be difficult, time consuming and a bit confusing. You have to setup all aspects of a customer account before you can create a ticket unless that customer is being imported from your RMM. Once you have entered a couple customers it becomes easier.

Overall: A cost effective solution to help desk ticking including the ability to track time and reporting for billing purposes. It's great that multiple people can collaborate on tickets and you have the ability to communicate directly while your customers can follow progress made from the opening to closing of the ticket.

Simple and clean interface, easy to use.

Jul 02, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

Cons: Has some odd bugs here and but the support team is usually quick to fix them depending on how breaking it is.

Capterra loader

Excellent solution for MSP

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

Cons: The web interface is sometimes slow and the reporting can be better.

Also de auto refresh need to be perfected.

Capterra loader

Good if you can't get better

Jan 07, 2019
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Web-based, I guess is a plus. Does incorporate Solarwinds N-Central.

Cons: Difficult to use. Slow response. Bad UI. Every step requires a save.

Overall: So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Capterra loader

On par with other SolarWinds products

Jan 24, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

Cons: Hard to setup; I wish there was an easier way to setup clients in the system.

Work in progress

Mar 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We are currently in beta with this product. So far its been easy to integrate and use compared to the service desk program.

Cons: Its still a fairly new product, it was a bit slow to get started but support has been helpful trying to get us started.

Overall: Still in Beta, but so far so good.

Apr 05, 2019
5/5
Overall

Aug 21, 2018
5/5
Overall