Who Uses This Software?

Small to mid-size IT service providers and MSPs who want to provide excellent customer service.


Average Ratings

6 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    24/7 (Live Rep)

Vendor Details

  • SolarWinds MSP
  • www.solarwindsmsp.com
  • Founded 2014
  • United States

About Solarwinds Take Control

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) remote support software designed to help your IT business succeed - at an affordable price. SolarWinds Take Control is built to help IT service providers of all sizes support more customers via intuitive, fast remote support. Take Control provides access to deep diagnostic tools from one dashboard while also connecting to devices in seconds. It's designed to fit your technicians workflows and your company's budget.


Solarwinds Take Control Features

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Solarwinds Take Control Reviews Recently Reviewed!


Great software with many features

Jul 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * Easy to navigate once you have a basic understanding of the interface

* Agent software is easy to install and has a lot of features to help manage a clients computer

* Request help feature is fantastic. Simply guide a client to the website and ask them to select the

request help option which allows you to assist them without installing the agent.

Cons: * The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.

Overall: I am able to support my clients with ease and provide A+ support at a reasonable cost.

Great alternative for helpdesk businesses

Nov 10, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Price, customization, ease of usage.

Cons: Integration options can be difficult to setup if you are not a developer, but at least the documentation is good.

Overall: I've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.

Not user friendly

Jan 16, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.

Cons: This software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.

Overall: None at all

One of the best remote access that I used

Jul 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the things that really like about msp anywhere is how fast is the connetion of the remote access, and you can also record the session so you can used to win more clients by showing your work.

Cons: I don't have complaits about msp anywhere the only thing that I can say as cons is that the interface is really text-heavy and is not easy to used.

Overall: Faster conection, live chat, file transfers in the background and bash shell access.

Worth a Free Trial

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Quick and easy to setup a trial with nothing more than an email address. Sales contact is quick to respond but not over powering in their approach.

The software is full featured with a great set of tools for the IT support Tech.

Cons: When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.

Okay, but there are better options

Apr 17, 2018
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The connection quality and speed is fine, and the features that they offer are what I would consider standard remote support tools. Connection speeds are much improved from prior versions.

Cons: Compared to alternatives, this solution lacks in some more advanced features. It's possible they've been added in recent versions but I've stopped using this tool in favor of other options.