SolarWinds Take Control Ratings

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5

About SolarWinds Take Control

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) remote support software designed to help your IT business succeed - at an affordable price. SolarWinds Take Control is built to help IT service providers of all sizes support more customers via intuitive, fast remote support. Take Control provides access to deep diagnostic tools from one dashboard while also connecting to devices in seconds. It's designed to fit your technicians workflows and your company's budget. Learn more about SolarWinds Take Control

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Showing 11 of 11 reviews

Showing Most Helpful

Showing 11 of 11 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Andrew H.
Managed Services Administrator
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 23, 2019

“Take Control: Just Works”

OverallAwesome. Love it.
ProsIt just works. Fast connections. Tons of features, built in multi-pane file transfer w/ multi-queue, pause and resume functionality. Automatic reconnect Lightweight integrated chat, system shell, information, full audit trail.
ConsIt's hard to find a glaring Con with Take Control. ~2-5% of installations occasionally have an issue (integrated NCentral version of TC), however I have never seen a simple quick reinstall fail to fix any of those issues.
Reviewer Source 
Source: Capterra
May 23, 2019
Eli P.
Centralized Services Administrator
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
July 14, 2019

“Good Product as a Complment to Solarwinds N-Central”

OverallOverall, I am happy with the product, but I would prefer to not need to buy additional services to compliment what is integrated with N-Central.
ProsTake Control standalone is a good compliment to N-Central. This product is integrated into N-Central, but that versions lacks ad hoc connections for systems tht are not already added to the system. Using Take Control stand alone lets start connections for users on machines that are not already in Solarwinds N-Central.
ConsThe fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. his functionality really should be integrated into N-Central.
Reviewer Source 
Source: Capterra
July 14, 2019
Verified Reviewer
51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 17, 2018

“Great software with many features”

OverallI am able to support my clients with ease and provide A+ support at a reasonable cost.
Pros* Easy to navigate once you have a basic understanding of the interface * Agent software is easy to install and has a lot of features to help manage a clients computer * Request help feature is fantastic. Simply guide a client to the website and ask them to select the request help option which allows you to assist them without installing the agent.
Cons* The agents tend to fail randomly due to updates but this can easily be rectified with the new "repair agent" feature.
Reviewer Source 
Source: Capterra
July 17, 2018
Gonçalo M.
Technical Manager
Venture Capital & Private Equity, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
November 10, 2016

“Great alternative for helpdesk businesses”

OverallI've used MSP Anywhere for quite a long time. It's a great product for internal and external helpdesk teams, with multiple ways to provide attended and unattended support to our customers, usually fast and very simple to use. But what I like more is the customization options it offers: a plethora of security permissions for managing technicians, branding, and some sleek functionality like average waiting time information until a support request is taken. The price is also good, much better than Logmein or screenconnect.
ProsPrice, customization, ease of usage.
ConsIntegration options can be difficult to setup if you are not a developer, but at least the documentation is good.
Source: Capterra
November 10, 2016
Kelly W.
NOC Manager
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 27, 2019

“Solid Remote Support built on years of Usage”

OverallI've used take control for years with the N-Central monitoring tools and consider myself a professional. Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.
ProsIt offers more in depth tools when connecting to a system, but not the user desktop, such as file browser, cmd/PS windows and registry editor.
ConsIt lacks interactive tools such as mechanisms to install software on the fly. It does do a good job of allowing easy file transfer.
Reviewer Source 
Source: Capterra
August 27, 2019
Justin R.
Software Support Specialist
Accounting, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 13, 2019

“Great solution built into our ticketing system to remotely view computers”

ProsIt is easy to view our managed computers. When users are having issues, the IT admin just launches take control and you can see exactly what the user sees. It also supports multi-monitor environments.
ConsSince a third party manages the software for us, we don't have access to reports.
Reviewer Source 
Source: Capterra
May 13, 2019
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
2/5
Value for Money
2/5
Likelihood to Recommend
2/10
Reviewer Source 
Source: Capterra
January 16, 2018

“Not user friendly”

OverallNone at all
ProsThe products drag and drop functionality with transferring files is wonderful. The groups make it easy to find machines as well.
ConsThis software has more bad points than good. Seeing the screen is very difficult unless you change the resolution on the client screen. If you use the zoom functionality you have to scroll all over the screen. Each session opens in it's own window so if you are doing a large upgrade and need many open it make sit difficult to use. Some of the default settings such as to log the person off when you log out of a remote session make support harder.
Reviewer Source 
Source: Capterra
January 16, 2018
Verified Reviewer
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 6, 2018

“One of the best remote access that I used”

OverallFaster conection, live chat, file transfers in the background and bash shell access.
ProsOne of the things that really like about msp anywhere is how fast is the connetion of the remote access, and you can also record the session so you can used to win more clients by showing your work.
ConsI don't have complaits about msp anywhere the only thing that I can say as cons is that the interface is really text-heavy and is not easy to used.
Reviewer Source 
Source: Capterra
July 6, 2018
Jeff D.
IT
Transportation/Trucking/Railroad, 501-1000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 2, 2019

“Excellent utilities to ease IT life”

ProsSolarwinds products have always been extremely useful especially with networking and Active Directory. They offer so many tools that can help with every day tasks to better streamline day-to-day activities that can become time consuming.
ConsThey can have the tendency to over advertise their products and try to push their paid products.
Reviewer Source 
Source: Capterra
February 2, 2019
Tyler A.
Owner
Information Technology and Services, Self-employed
Used the software for: I used a free trial
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 2, 2018

“Worth a Free Trial”

ProsQuick and easy to setup a trial with nothing more than an email address. Sales contact is quick to respond but not over powering in their approach. The software is full featured with a great set of tools for the IT support Tech.
ConsWhen ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.
Reviewer Source 
Source: Capterra
October 2, 2018
Verified Reviewer
Medical Practice, 501-1000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
April 17, 2018

“Okay, but there are better options”

ProsThe connection quality and speed is fine, and the features that they offer are what I would consider standard remote support tools. Connection speeds are much improved from prior versions.
ConsCompared to alternatives, this solution lacks in some more advanced features. It's possible they've been added in recent versions but I've stopped using this tool in favor of other options.
Reviewer Source 
Source: Capterra
April 17, 2018