KiSSFLOW

4 / 5 11 reviews

Who Uses This Software?

KiSSFLOW is used across a 100 countries by 10,000 + customers for their business process automation.


Average Ratings

11 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month/user
  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • OrangeScape Technologies
  • www.orangescape.com/
  • Founded 2003
  • India

About KiSSFLOW

KiSSFLOW is rated #1 Forms Automation Software. We are widely known as Workflow Software & Business Process Management(BPM) tool. KiSSFLOW stands for Keep it Simple & Smart Form Solution by enabling business users to manage full form life cycle without support of IT. As the name suggests, it very easy to create workflows and forms using KiSSFLOW.


KiSSFLOW Features

  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control

KiSSFLOW Reviews Recently Reviewed!

Great product for the price, but there's a learning curve.

Nov 15, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: If you pair it with a product like Zapier, the possibilities are only limited by your imagination. You can find a work-around for almost anything, if they don't offer a certain feature you need. They release new features often.

Cons: The user experience leaves a bit to be desired - creating the form, designing the workflow, and setting permissions are all more difficult than they need to be. The company releases new features often (which is nice), but often there are bugs in new features that can break existing apps - you have to devote a lot of time to keeping your apps up to date.

Overall: Process Management and Workflow Standardization

Works as expected 99% of the time

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It does what it says it does extremely well. The workflow aspects work flawlessly and as a user on the team they are very easy to understand.

Cons: It seems that while getting people to do specific things in a very quick and automatic way, it tries to be very complex in the data that you can give it but fails in polishing details. Small things like not accepting all variants in email formats in the email entry fields to the fields in its iPad app not expanding to show all of their contents all the time. You tend to just have to be careful with it sometimes. It also makes you conform to it instead of it conforming to you. Which isn't that bad considering how robust it is, but still a bit constraining.

Overall: Sped up our response time and communication between departments 10 fold.

Use to set students/staff in Electronic locks, issue keys.

Aug 22, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Added ability to attach a spreadsheet
-seems like administrator took feedback and went to support and customized the interface or added features that were very helpful.

Cons: redundant to log in -then fill out your own name in the form -you have an account, why not populate the form?

For workflow routing, there's no better value out there

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For us, Kissflow is all about workflow routing. We've set up several processes that require conditional approvals from various individuals in the organization.

For example, key requests start with a Kissflow form embedded on our website. The form then goes straight to a department head for approval based on answers given in the form. From there, it heads to the Operations Office for assessment. When the requestor comes to pick up the key, they sign for it on an iPad using the signature field in the Kissflow mobile app.

When shopping around for a workflow solution, nothing else that came close to the feature set offered by Kissflow was remotely near our price range. There are other solutions out there, but none can compare to the value Kissflow provides.

Cons: While Kissflow offers a lot of customization, there are some features that are a bit too rigid. For example, you can insert tables in your forms, but data collected that way is treated differently from data in the main body of the form. When you get into more complex setups, this poses a problem because formulas can't reach across tables or between the main body and a table.

There are also limitations to the automated emails Kissflow generates. For example, you can't send an automated email to someone who has completed a public form embedded in a website. Those emails can only be sent to registered users. Fortunately, Kissflow has a great integration with Zapier, which provides a great work around, but it would be nice if that could be handled natively within Kissflow.

Overall: Without the workflow routing provided by Kissflow, a lot of our operational processes would still have to be handled with paper forms. There are plenty of web-based solutions out there for gathering data, but not many can gather the data and stop in multiple offices along the way to get approvals and collect more information before arriving at your desktop.

Kissflow not only saves us a lot of paper, but it saves us time. We're able to offer better, faster service to our customers with less intervention, and therefore, fewer mistakes.

Great 'quick win' solution

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, flexible, scalable, good value for money

Cons: Some missing help docs, might struggle with large deployment.

Overall: KF is an excellent choice for getting up and running quickly on any process or approval flow that you want to automate and 'put in the cloud'.
It works like a bit of a 'blank canvas' onto which you drop or create fields and simple formulas . All very easy -just the right balance of features and ease of use. There are some minor 'kinks' and frustrations but excellent way to automate a process quickly, especially with users dispersed over a global region.

Workflows on steriods

Nov 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: doesnt claim to be another or give any other tool functionality but workflow tool

Cons: i like everything about it

Overall: Been looking and have never seen any other tool that is so easy to use and full of rich functionality. this is indeed a great product.

Recommendations to other buyers: very very practical tool

Anyone else think Kissflow is buggy??

Oct 24, 2014
1/5
Overall

Comments: I've tried the free trial, read the help and did a demo with the company. Does anyone else find this software buggy? I keep getting hung up, error messages, opening tickets with the helpdesk. They fix the problems but aren't giving any details and the processes now work but we didn't change anything on our end.

Pros: fairly easy to use

Cons: Program seems to have bugs.

Vendor Response

by OrangeScape Technologies on February 08, 2015

Sorry to hear this. This might be an isolated issue related to the browser you are using or some such thing. Nevertheless we are super committed in making sure every single user successful & happy with our software. If you are still interested, give it a try now and let us know.

Operational Happiness

Aug 06, 2014
5/5
Overall

Comments: Hi! I did my research on multiple WMSs and KissFlow is definitely the cheapest, most scalable and generally the best one out there! Especially considering: * It is cloud-based * Its seamless integration with Google products * How easy it is to implement processes in a matter of minutes * Its scalable pricing structure * The amazing support - Generally, the KissFlow team gets back to me within a couple of minutes, and does not stop working on an issue until it's done! * Its ability to empower businesses to reduce administrative work, so they can focus on what is really relevant... Huge fan!

Vendor Response

by OrangeScape Technologies on February 08, 2015

Thanks Pascal! Really appreciate your great feedback!

Aug 02, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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May 04, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Jul 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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