--- title: "Kissflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kissflow the right Workflow Management solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149470/KiSSFLOW/reviews/" page_type: "reviews" language: "en" --- Kissflow 4.2 (88) [View alternatives](https://www.capterra.com/p/149470/KiSSFLOW/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Kissflow Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews TW Taralee W Travel agentAirlines/Aviation, 2 - 10 employeesUsed the software for: Less than 6 months. “It is very user friendly, has great features it has room for growth where you can start small and expand as your business grows, I like that it help us stay updated and can create automated responses to customers, set reminders and follow up so overall it is a good software to use.“ March 3, 2025 Julia K Fund Development ManagerCivic & Social Organization, 501 - 1,000 employeesUsed the software for: More than 2 years. “Pretty clunky software and can be quite a learning curve for users, the form creation isn't the best.“ December 29, 2025 Mark M GLOBAL FINANCE SHARED SERVICES MANAGERMachinery, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Very pleased with how Kissflow has been able to replaced an ancient internally developed system. “ May 26, 2026 Mark M GLOBAL FINANCE SHARED SERVICES MANAGERMachinery, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Kissflow ended up being a bit more expensive than we'd have hoped for. “ May 26, 2026 IO Israel O SupervisorEducation Management, 2 - 10 employeesUsed the software for: Less than 6 months. “I particularly appreciate the drag-and-drop interface and the flexibility to customize workflows to fit our business needs“ March 4, 2025 PB Prasad B Wordpress DesignerMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Costs are a little high and the no-code feature limits customization.“ February 13, 2025 PW Palash W RevOps ConsultantManagement Consulting, 11 - 50 employeesUsed the software for: 1-2 years. “It has helped us automate our most repetitive workflows, reducing turnaround time for key processes.“ March 10, 2025 kk karl k Video EditorMedia Production, 11 - 50 employeesUsed the software for: 1-2 years. “The browser notifications do not work.“ November 28, 2023 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anjal M. QA Computer Software Used the software for: I used a free trial ### "Great for Project Management" January 21, 2025 4.0 Leveled up project management and workflows. Pros Very helpful in automating business workflows. Cons Requires strong internet connection and a bit expensive. Review Source VJ Varsharanee J. Jr. Full Stack Developer Computer Software Used the software for: I used a free trial ### "Great for non-coders" February 10, 2025 4.0 Overall its really good for saving the time of code Pros That for doing any kind of development i don't need to do a actual coding, because its support the no code functionality which is i like the most in kissflow. Cons Its not actually free you need to pay for more functionality. Switched from [Zapier](https://www.capterra.com/p/130182/Zapier/) In Search of better i found kissflow platform Review Source AM Al M. Director Electrical/Electronic Manufacturing Used the software for: 2+ years ### "It was great. Then they made a new version and "migrated" us..." April 20, 2021 2.0 Seriously regretting spending the investment in this system. Unfortunately we are now stuck with it while I plan an exit strategy. At least with their new pricing model the other options are actually now quite competitive. Do yourself a favor and go with something more established with long term stability. Pros It was a great tool. We built our entire set of business process controls using it. There was a steep learning curve and a few limitations that we had to work round but over all it worked. Cons We came to rely on this software and then were forced to move to the new version. Massive price increase. Migration was a disaster. The process was slapped together and not a single workflow actually worked afterwards. It has taken me a month of painstakingly testing every field and formula and fixing almost every single one to get it working again. I have ended up fixing almost everything myself as the "migration specialist" seems to think that the way to fix an error in a workflow is to simply delete the formula causing it... no more errors. no more actions either. Reason for choosing Kissflow Initially the decision was made on price, performance and feature set. Review Source ZB Zenzele B. Information Systems Analyst Individual & Family Services Used the software for: 2+ years ### "Great workflow management software" December 1, 2023 5.0 Overall, Kissflow has been able to address our company needs and the company is constantly making improvements on the software. Pros The software support is incomparable, and once the workflow processes are developed, the customer experience is pretty seamless and predictable Cons Limited API support, notifications and reminders could be much better, and since it's a no-code environment, building conditions into the workflows is very time-consuming. Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) DocuSign did not have the functionality we needed - it is not a workflow management software. Review Source BO Babatunde O. Snr. Business Systems Analyst Construction Used the software for: 2+ years ### "Easy to use BPM Software" January 31, 2021 4.0 It is an easy to design, deploy and use Business Process Management with low code. We have been able to digitize most of our business process using kissflow and our approval process have been faster thereby reducing our cost of running business. Pros Ability for me to design and deploy my business process workflow, project and cases almost immediately with little or no support. Cons The features I would like to see introduced is the ability for me to convert my tables into PDF without any external integration. Review Source KZ Katelyn Z. Administrative assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Self explanatory and simple to use" March 3, 2025 4.0 I used this at a previous job and it was my favorite program they had. Pros This program is really easy to use. Some other programs are a bit more complicated.i like how its very self explanatory once you start inserting the information. Cons At the time i didnt like how i wasnt notified when something got approved. I had to check multiple times a day for the approvals Review Source PH Patrick H. SLP Medical Practice Used the software for: Less than 6 months ### "Easy to use but crashes alot " February 25, 2025 4.0 Overall, it is a solid software that is quick and easy to use. However, since it crashes, I get frustrated and often need another app to finish my work. Pros I think that this software does not require coding, which made it easier since I had limited coding experience. Software was quick to learn. I also think the layout and design were clean and easier to follow. Cons This software tended to crash or be slow to load which made it harder for me to work.I also think the customization features were limited, and I used other software to complete some of my tasks. Review Source BS Brett S. Accarier profound Military Used the software for: 1-2 years ### "Aption quality." February 18, 2025 5.0 Pretty good liamite prodessor indulgent management. Pros More indulgent speech and more necesary options. Cons No great altitude to compare in suggestion. Review Source WK Wany K. Humanitarian Non-Profit Organization Management Used the software for: 1-2 years ### "Kissflow Pros" March 2, 2025 5.0 I really love kissflow, and its easiness Pros Its ease of use and flexibility especially for teams that want to automate workflows without deep coding expertise Cons Pricing can be expensive for small businesses Review Source SR Stephanie R. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Does the job" January 13, 2025 4.0 It does the job absolutely fine. I've had no real issues with it, it's fairly user friendly. Pros As a user, it is quite straightforward to use and to raise a PO. Cons I have to go in and check where the PO is at sometimes, it would be helpful if I got reminders to chase the approver, if it's been sat there a while (maybe this is possible in the setup, I'm not an Admin). Review Source TW Taralee W. Travel agent Airlines/Aviation Used the software for: Less than 6 months ### "Best workflow software for business" March 3, 2025 5.0 It is very user friendly, has great features it has room for growth where you can start small and expand as your business grows, I like that it help us stay updated and can create automated responses to customers, set reminders and follow up so overall it is a good software to use. Pros I like the fact that Kissflow is a very user friendly software that help you to create customizable workflow for your business, it helps you to be organize and stay updated with your clients and workers, with no coding skills needed to make your business professional and most importantly it saves time. Cons The software could be more customizable to boost creativity but at the same time you use less manual work. And help business to focus on the bigger picture while looking professional. Review Source dW daisha W. admin assistant Consumer Services Used the software for: 6-12 months ### "satisfied customer" March 3, 2025 5.0 overall, im extremely satisfied and will purchase again Pros i liked how easy it was to operate and function Cons the packaging couldve been better but still appealing Review Source MV Mickey V. Financial Controller Legal Services Used the software for: 2+ years ### "Perfect tool for cost allocation and approvals." February 14, 2025 4.0 Pros Easy of use and setting up approval flows for all teams. Cons While offering a fantastic product, Kissflow is a pricy option. Review Source CP Carrie P. Administrative Education Management Used the software for: Less than 6 months ### "Highly recommend Kissflow" January 16, 2025 5.0 I would highly recommend this platform as it is very easy to use and and the support provided is outstanding! Pros Kissflow is very user friendly and much easier to use than previous programs. Customer service has also been very helpful! Cons Can not think of any negative complaints at this time. Review Source VR Verified Reviewer Project Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Breakthrough time consuming traditional workplace practices." January 15, 2021 5.0 KissFlow is the perfect tool for bridging the workflow gaps between various functions in the company. Our lead time has been reduced and helped our internal team members increase their overall productivity by spending on high impacting tasks instead of working on manual data entry which is time consuming. Pros The product support personnel has been very helpful and always available when needed to help us fix a problem in the back end. Cons The transition from the Old KissFlow to the New Version should have done differently one step at a time. We found out that there are a few fields that have been changed or no longer supported in the new version which is causing a setback, particularly in our Operations. Luckily, KissFlow support personnel has always been there to help and guide us with getting back on track. Review Source BM Blaise M. Administration officer Financial Services Used the software for: 1-2 years ### "Kissflow review" December 8, 2023 4.0 Pros the Kissflow has an Easy interface easy to use Cons the kissflow product lacks some of the basic functionalities Review Source DW Dillan W. Deputy Recorder Writing and Editing Used the software for: 1-2 years ### "Kissflow Review" December 1, 2023 4.0 Good overall, its been a helpful tool too use. Pros It works great for automating and digitizing many different kinds of work flows. Its also very customizable and helpful with a diverse range of tasks and needs. Cons The search function doesn't seem to work very well when trying to search specific documents within flows. It doesn't seem to find the documents very well unless searched or typed a specific way. The search range needs to be a lot broader. Review Source MM Mohammad M. Finance Director Consumer Goods Used the software for: 1-2 years ### "Great but there are places for enhancement" December 1, 2023 5.0 Pros Porcess automation Approvals Notifications Documents upload Cons No. of users limitation Price increase of monthly subscription Limitation of forms design Can't share reports via links No tools specific to link Dynamics aX 2012 ERP Or to link menaItech (a leading HR software in the middleeast) for IT amateurs. Native English speaker in the team would make the software look more international. Review Source VR Verified Reviewer Associate Community Manager Real Estate Used the software for: 2+ years ### "Solid but unspectacular" December 5, 2019 4.0 KiSSFLOW is a net positive for my organization. It allows all parties to stay in the loop regarding how a task is progressing and ensures that a chain of command is followed. Pros KiSSFLOW is an efficient way to manage work processes involving multiple employees. Administrators can customize their own form fields, determine who each form is routed to and who gives final approval. Users can ask questions and provide feedback throughout the process. Cons KiSSFLOW can be a little bit pricey for larger organizations that have a lot of users. If you’re just looking for a simple task management system that requires little management or back-and-forth communication, there are cheaper (sometimes free) options out there. Switched from [KACE](https://www.capterra.com/p/208240/KACE/) Change of employment Review Source JMR Jose Maria R. FP and A Manager Tobacco Used the software for: 1-2 years ### "Value for money" November 30, 2023 4.0 Pros Easy to use and clear information about tracking progress Cons Not so easy to mofify as we would like it Review Source VR Verified Reviewer Kenya Business Lead Internet Used the software for: 6-12 months ### "Perfect Software for Workflow Management" December 6, 2018 4.0 My experience with Kissflow has been truly defining. I am able to collaborate with members of other departments without moving away from my desks. Requests to colleagues for actions to be taken have been less stressful with this software. Pros The ease with which one can use the software. The simplicity it also comes with. Cons The UI is not interesting and makes it boring being on the app sometimes. Review Source PC Pongpan C. IT manager Chemicals Used the software for: 2+ years ### "User friendly tool" December 21, 2023 5.0 Pros Kissflow has revolutionized the way I develop and manage tasks. With its user-friendly interface, I can easily assign tasks to each party, without any need for coding. additionally, Kissflow offers top-notch functionality for access control and field obscuring. Overall, Kissflow is a game changer for anyone looking to streamline their workflow. Cons I would recommend creating or initiating a new document without logging into Kissflow, without the need for a license. Review Source CF Camila F. Assistant Arts and Crafts Used the software for: 1-2 years ### "Kissflow helps a lot " June 17, 2020 5.0 Pros Kissflow is one of the best software I have ever used, it optimizes time as it is possible to include documents, access projects and collect approvals remotely Cons Nothing. This software makes my job easier and the projects run faster. Review Source PH Prasad H. Senior Project Engineer Information Technology and Services Used the software for: Less than 6 months ### "Kissflow is a good tool for business process automation and tasks management" December 20, 2022 5.0 Experience was good, in fact it was flawless. Pros Ease of task assignment and tracking and compliance tracking. Cons Needs bit of time to get used to the UI, otherwise it is an awesome platform for business use. Review Source IO Idrissa O. Manager Public Relations and Communications Used the software for: 1-2 years ### "Kissflow" December 28, 2022 5.0 Pros With this software I can easily which of my projects is active which is in agreement and which is finished it's easy to use and saves you a lot of time Cons Some features lack improvement and it's not interesting Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.