Kissflow - Digital Workplace Ratings

Overall
4/5
Ease of Use
4/5
Customer Service
4.5/5

About Kissflow - Digital Workplace

Kissflow is the #1 Workflow Software which includes complete Process Management. Kissflow is a no-code digital workplace where anyone can create an automated process, build a project board, handle a case flow, and collaborate on work topics, all in one intelligent and easily integrated platform. Learn more about Kissflow - Digital Workplace

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Showing 28 of 28 reviews

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Showing 28 of 28 reviews

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Company Size
Reviewer's Role
Length of Use
Frequency of Use
Jamie W.
Coordinator of Production Services and Facilities
Facilities Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 8, 2017

“For workflow routing, there's no better value out there”

OverallWithout the workflow routing provided by Kissflow, a lot of our operational processes would still have to be handled with paper forms. There are plenty of web-based solutions out there for gathering data, but not many can gather the data and stop in multiple offices along the way to get approvals and collect more information before arriving at your desktop. Kissflow not only saves us a lot of paper, but it saves us time. We're able to offer better, faster service to our customers with less intervention, and therefore, fewer mistakes.
ProsFor us, Kissflow is all about workflow routing. We've set up several processes that require conditional approvals from various individuals in the organization. For example, key requests start with a Kissflow form embedded on our website. The form then goes straight to a department head for approval based on answers given in the form. From there, it heads to the Operations Office for assessment. When the requestor comes to pick up the key, they sign for it on an iPad using the signature field in the Kissflow mobile app. When shopping around for a workflow solution, nothing else that came close to the feature set offered by Kissflow was remotely near our price range. There are other solutions out there, but none can compare to the value Kissflow provides.
ConsWhile Kissflow offers a lot of customization, there are some features that are a bit too rigid. For example, you can insert tables in your forms, but data collected that way is treated differently from data in the main body of the form. When you get into more complex setups, this poses a problem because formulas can't reach across tables or between the main body and a table. There are also limitations to the automated emails Kissflow generates. For example, you can't send an automated email to someone who has completed a public form embedded in a website. Those emails can only be sent to registered users. Fortunately, Kissflow has a great integration with Zapier, which provides a great work around, but it would be nice if that could be handled natively within Kissflow.
Reviewer Source 
Source: Capterra
August 8, 2017
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Hung P.
IT Officer
Education Management, 201-500 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
August 13, 2018

“Kissflow is very good software for workflow design and implement.”

OverallWe implement some workflow like Leave Request, Profesional Development, Purchase Request. Everything works smoothly, but sometimes we didn't receive good support from the vendor, price little bit ok, but they want to increase it several time. Now we using Kissflow for all of our staff ( about 300). If price better and product improvement, we may extend license for this.
ProsI like many things in Kissflow include: Flexible workflow, report, easy to customize API, webhook quite good, can do something to get the data Workflow design and permission are great features.
ConsCan not update master list by API, we have to manual update it, we made a accident before when we don't understand master clearly.
Reviewer Source 
Source: Capterra
August 13, 2018
Christopher A.
Business Sales Executive
Internet, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 16, 2018

“Process flow”

OverallKissflow has become the major tool for management our service request and fulfillment process. This helps to know at a glance the status of any activity in process and the corresponding activity to be performed next.
ProsKissflow helps me to track the status of activity in our service fulfillment process.The Nudge option helps to prevent any delay in assigned activities in the process.
ConsThe software solely dependence on the internet without an offline option
Reviewer Source 
Source: Capterra
December 16, 2018
sathish k.
Lead-Vendor Onboarding & Expansion
Internet, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
December 16, 2018

“One app multiple solutions”

ProsThis app is so raw and flexible so that we can customize around different verticals , instead of buying many apps for each different process, kiss flow has been a one stop solution for HR/Finance and administrator workflows , kudos to the team! Excellent in terms of performance and cost
ConsSome more clarity on API integration in the FAQ section would be much useful, non tech savvy's find it difficult to understand API integration, however the support team was extremely helpful Also it would be great if you could include a communication channel between different users/admin , if kiss flow could send emails on its own instead of any other 3rd part integration,then it would be a complete business package
Reviewer Source 
Source: GetApp
December 16, 2018
Tyler C.
Academic Lab Assistant
Education Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 29, 2017

“Works as expected 99% of the time”

OverallSped up our response time and communication between departments 10 fold.
ProsIt does what it says it does extremely well. The workflow aspects work flawlessly and as a user on the team they are very easy to understand.
ConsIt seems that while getting people to do specific things in a very quick and automatic way, it tries to be very complex in the data that you can give it but fails in polishing details. Small things like not accepting all variants in email formats in the email entry fields to the fields in its iPad app not expanding to show all of their contents all the time. You tend to just have to be careful with it sometimes. It also makes you conform to it instead of it conforming to you. Which isn't that bad considering how robust it is, but still a bit constraining.
Reviewer Source 
Source: Capterra
August 29, 2017
Verified Reviewer
Computer & Network Security, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 13, 2019

“Good software for process improvement”

OverallKissflow help us to digitalize the decision making and testing process in our company. The software have transformed our working way and as well as saved us lots of paperwork.
ProsThe software allows to notify and process the work in progress in a paperless way. The decision making process is transferred automatically among positions in the decision flow. This have saved a lot time on our daily work. The comments and problems are also storage on cloud, which can be extracted at any time and from any where to solve the issues in a quicker way.
ConsThe software flow is sometimes rigid to overpass decision steps, which requires involvement from system manager. This led to some delays in decision making progress.
Reviewer Source 
Source: Capterra
September 13, 2019
Verified Reviewer
Internet, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 6, 2018

“Perfect Software for Workflow Management”

OverallMy experience with Kissflow has been truly defining. I am able to collaborate with members of other departments without moving away from my desks. Requests to colleagues for actions to be taken have been less stressful with this software.
ProsThe ease with which one can use the software. The simplicity it also comes with.
ConsThe UI is not interesting and makes it boring being on the app sometimes.
Reviewer Source 
Source: Capterra
December 6, 2018
Dani K.
Business Analyst
Mechanical or Industrial Engineering, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
October 21, 2018

“KiSSFLOW review”

OverallKiSSFLOW is great to use and easy to pick up.
ProsKiSSFLOW is easy to use and very user friendly. From building the form to using it, it is very simple. The app is well designed too.
ConsKiSSFLOW is great for simple workflows. If you are trying to build more complicated workflows, it does not work.
Reviewer Source 
Source: Capterra
October 21, 2018
John S.
Solution architect
11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: SoftwareAdvice
March 12, 2018

“Customer support is outstanding ”

ProsWe have some technical debt with our team's application knowledge. KiSSFLOW managed our expectations and helped make the transition painless.
ConsWould be nice if there were more in-depth administrator and end-user training so companies can better prepare themselves rather than utilizing the support lines.
Reviewer Source 
Source: SoftwareAdvice
March 12, 2018
Sarah Z.
Business Systems Analyst
Unspecified
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
2/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 15, 2017

“Great product for the price, but there's a learning curve.”

OverallProcess Management and Workflow Standardization
ProsIf you pair it with a product like Zapier, the possibilities are only limited by your imagination. You can find a work-around for almost anything, if they don't offer a certain feature you need. They release new features often.
ConsThe user experience leaves a bit to be desired - creating the form, designing the workflow, and setting permissions are all more difficult than they need to be. The company releases new features often (which is nice), but often there are bugs in new features that can break existing apps - you have to devote a lot of time to keeping your apps up to date.
Reviewer Source 
Source: Capterra
November 15, 2017
Avatar Image
Chi Dung N.
Financial Analyst
Telecommunications, 501-1000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 24, 2019

“Good software for memo approval”

OverallWe use Kissflow to evaluate new sales plan. The process is now going fluently and in-time from the creator to the evaluating then the approvals. There is no need to have paperwork for new memo
ProsThe app allows to pass internal memorandum easily among departments and save a lot of time. The notification is automatically sent to email, helping to update the status of work process
ConsIt is hard to track for historical input. There is no in-app viewer for office files so it is obligatory to download files to view the information.
Reviewer Source 
Source: Capterra
June 24, 2019
Avatar Image
Fabio R.
Consultor em Engenharia de Produção e Marketing Digital
Retail, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 27, 2018

“Easy to use, powerful, reliable and very helpful support!”

OverallWe made lot of obligation to attend law, we buy packages of cars and resell in smaller packages. So, in Brazil we have to monitor cars for 5 years until the obligation gone. Kiss flow is helping us to know everything about car life before and after we negotiate each one, by automation lot of task wich we had to by hands until Kissflow.
ProsKissflow is incredible easy and intuitive to use, you can make by yourself lot of application to automatize your processes.
ConsKissflow is doing really well to our company until now. :-D
Reviewer Source 
Source: Capterra
August 27, 2018
Anjana R.
Digital Marketing Analyst
Computer Software, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: GetApp
May 4, 2017

Source: GetApp
May 4, 2017
Vicky K.
Software Manager
Computer Software, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
July 8, 2019

“Best Workflow Management software - Kissflow”

ProsKissflow really understands how the business functions and its really awesome that it can be used to work in the way we want. Never seen a tool that is so easy to use and full of rich functionality. Great product
Consi like everything about it. May be customer service can be better.
Reviewer Source 
Source: Capterra
July 8, 2019
Verified Reviewer
Education Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 5, 2019

“Great Solution For Organizations”

ProsWe use this software to make payment requests as well as to keep people financially accountable within the organization. It works very well and ensures a great workflow between different departments that may be involved in the finance process It has a mobile app which makes things even easier. The push notifications let you know in real time when payments have been processed. This is helpful especially in urgent situations.
ConsI find it difficult to download all previously uploaded receipts (from one request ) at a go . I have had to download one at a time which is quite a tedious process
Reviewer Source 
Source: Capterra
March 5, 2019
James R.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
December 8, 2016

“Great 'quick win' solution”

OverallKF is an excellent choice for getting up and running quickly on any process or approval flow that you want to automate and 'put in the cloud'. It works like a bit of a 'blank canvas' onto which you drop or create fields and simple formulas . All very easy -just the right balance of features and ease of use. There are some minor 'kinks' and frustrations but excellent way to automate a process quickly, especially with users dispersed over a global region.
ProsSimple, flexible, scalable, good value for money
ConsSome missing help docs, might struggle with large deployment.
Source: Capterra
December 8, 2016
Pascale H.
Business Systems Analyst
E-Learning, 51-200 employees
Used the software for: Unspecified
Overall Rating
5/5
Source: GetApp
August 6, 2014

“Operational Happiness”

OverallHi! I did my research on multiple WMSs and KissFlow is definitely the cheapest, most scalable and generally the best one out there! Especially considering: * It is cloud-based * Its seamless integration with Google products * How easy it is to implement processes in a matter of minutes * Its scalable pricing structure * The amazing support - Generally, the KissFlow team gets back to me within a couple of minutes, and does not stop working on an issue until it's done! * Its ability to empower businesses to reduce administrative work, so they can focus on what is really relevant... Huge fan!

Vendor Response

By Kissflow Inc. on February 8, 2015
Thanks Pascal! Really appreciate your great feedback!
Source: GetApp
August 6, 2014
Avatar Image
Costa L.
Client Success Associate
11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 8, 2018

“Kissflow Review”

ProsGreat User experience, it was extremely easy to create new forms & customer support was outstanding.
Cons3rd party integrations was a major issue at the time of implementation(2016). Another issue we faced was having to hit refresh quite often for our changes to take place.
Reviewer Source 
Source: Capterra
May 8, 2018
Rakesh R.
Sales Executive
Consumer Goods, 1001-5000 employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: GetApp
August 2, 2017

Reviewer Source 
Source: GetApp
August 2, 2017
Brenden F.
CEO
1-10 employees
Used the software for: Less than 6 months
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Reviewer Source 
Source: SoftwareAdvice
November 1, 2018

“Awful customer support”

ProsCost seemed reasonable until you needed any support and then you realize how awful KissFlow is. All of the support staff we talked to didn't speak English that well and had Indian accents. They weren't that friendly and you could tell they were just pushing sales quotas.
ConsThe customer support was horrendous. Some features were limited. The exported form appearance didn't look that great. Would highly recommend NOT using Kissflow.
Reviewer Source 
Source: SoftwareAdvice
November 1, 2018
Alan M.
CAP
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 22, 2017

“Use to set students/staff in Electronic locks, issue keys.”

ProsAdded ability to attach a spreadsheet -seems like administrator took feedback and went to support and customized the interface or added features that were very helpful.
Consredundant to log in -then fill out your own name in the form -you have an account, why not populate the form?
Reviewer Source 
Source: Capterra
August 22, 2017
Avatar Image
Dylan E.
Software Programmer and Security Officer
Information Services, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
September 29, 2018

“Visual workflow management tool. ”

OverallWe used Kissflow to automate recurring processes and keeping an audit trail for ISO compliance.
ProsIt is a automated workflow application with lots of functionalities. It even has integration with Zapier to help fix some of the things it is missing (for instance, automated emails), but that may be a hassle to set up. The GUI looks nice and modern and exports/prints of reports look nice.
ConsYou have to visually set up the flow of a process/report and in this visual model you need to set all the conditionals (e.g. if you answer 'yes' to this question, skip the following two steps). This may work great for someone who likes this, but for me it was just a hassle to get everything right in the visual model compared to just writing the rules.
Reviewer Source 
Source: Capterra
September 29, 2018
Pheko M.
Specialist Advisor
Information Technology and Services, Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 18, 2016

“Workflows on steriods”

OverallBeen looking and have never seen any other tool that is so easy to use and full of rich functionality. this is indeed a great product.
Prosdoesnt claim to be another or give any other tool functionality but workflow tool
Consi like everything about it
Recommendations to other buyersvery very practical tool
Source: Capterra
November 18, 2016
Verified Reviewer
Higher Education, 11-50 employees
Used the software for: Unspecified
Overall Rating
1/5
Source: GetApp
October 24, 2014

“Anyone else think Kissflow is buggy??”

OverallI've tried the free trial, read the help and did a demo with the company. Does anyone else find this software buggy? I keep getting hung up, error messages, opening tickets with the helpdesk. They fix the problems but aren't giving any details and the processes now work but we didn't change anything on our end.
Prosfairly easy to use
ConsProgram seems to have bugs.

Vendor Response

By Kissflow Inc. on February 8, 2015
Sorry to hear this. This might be an isolated issue related to the browser you are using or some such thing. Nevertheless we are super committed in making sure every single user successful & happy with our software. If you are still interested, give it a try now and let us know.
Source: GetApp
October 24, 2014
Jeroni V.
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: GetApp
June 5, 2018

“Kissflow understand...”

ProsKissflow I think is the first workflow management that understand really how business function. It's really awasome that kissflow thinks on the head or mind of person who really manage business workflows.
ConsTo extract all this software potentiality after you have a deep study of software. Is not easy to use.
Reviewer Source 
Source: GetApp
June 5, 2018
Verified Reviewer
Computer Software, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
4/5
Features
3/5
Likelihood to Recommend
3/10
Reviewer Source 
Source: GetApp
January 15, 2019

“KiSSFLOW! Not a complete tool!”

ProsKiSSFLOW is a great tool if you are looking to make a simple dashboard with workflows but it can not accomplish complex tasks.
ConsKiSSFLOW can be a lot better if they can work on helping users to build a little more complex workflows.
Reviewer Source 
Source: GetApp
January 15, 2019
Lorcan C.
Global Strategy Manager
Financial Services, 51-200 employees
Used the software for: Unspecified
Overall Rating
1/5
Reviewer Source 
Source: GetApp
May 7, 2018

Reviewer Source 
Source: GetApp
May 7, 2018
Jon-Amerin V.
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: GetApp
July 11, 2016

Source: GetApp
July 11, 2016