# Page 10 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews --- BigChange 4.5 (270) [View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of BigChange ## Showing most helpful reviews Showing 226-250 of 270 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use kH kirstin H. Managing Director Hospitality Used the software for: 2+ years ### "Big change" August 15, 2019 4.0 Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly Pros It is easy to use, help is always available, Instant communication of work completed has enabled us to get prices for repair accross to our customers quickly Cons Would like to see customer assets separate from stock Reason for choosing BigChange Seemed like the easiest to use Review Source AB Andrew B. Project Supervisor Construction Used the software for: Less than 6 months ### "Big Change" May 31, 2023 5.0 Pros Ease of use, and fast to use, would recommend Cons Nothing really, easy to use, would Recommend Review Source MM Matthew M. Managing Director Automotive Used the software for: 2+ years ### "Job Watch" July 1, 2019 5.0 Overall very positive. Some great members of staff that are really helpful. We have experienced some negative interactions and sometimes it takes several calls to get someone to listen and resolve an issue. Pros The ability to manage quickly plan and manage our mobile workforce Cons Some of the areas we would like to use are over complicated and inflexible. Review Source DR Daniel R. Director Construction Used the software for: 1-2 years ### "Big Change Feedback" February 5, 2020 4.0 Happy overall but we still are having so many issues with usability and how it was initially set up Pros Ability to create reports, templates, worksheets plus intergrating trackers along with the CRM Cons Issues we find and "Workarounds" or timescales to resolve issues, lack of commitment due to "managing expectations" however as a customer it would be helpful to have more than an email saying it is being escalated, would rather changes put into place. Reason for choosing BigChange As above Review Source BC Bruce C. DIRECTOR Consumer Services Used the software for: Less than 6 months ### "Still learning" August 3, 2022 5.0 Pros i'm still learning the product, i liked the ability to do multiple requirements Cons Alot to learn and take on intially with the day job still requird to be performed Review Source Response from Simpro Software August 4, 2022 Hi Bruce Thanks for taking the time to write a review. It is fantastic to hear that BigChange is able to serve a number of different requirements and you are getting up to speed with the BigChange platform. If you do need any further help please do let me know and I can have the team reach out and assist. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com 07879 698697 tF tanya F. planner Machinery Used the software for: 2+ years ### "Job Watch" August 15, 2019 3.0 Good Pros Nice visual on screen so can see which jobs are coming up Cons would like to be able to hover over the job and get more information without having to open it in view. Do not like the way JW calculates travel time to and from jobs would like a better timesheet function Review Source JS Jeff S. Director Construction Used the software for: 2+ years ### "JSM Building Solutions vehicle tracker" August 14, 2019 4.0 we\`ve been able to see if any of the vehicles are been used when they shouldn\`t and able to give clients immediate ETA\`s on engineer arrival times. Pros easy to access on mobile devices, able to set alerts and run reports including driving behaviour Cons None really, compared with others systems we\`ve used. Review Source JM Jayne M. Administrator Chemicals Used the software for: 2+ years ### "Review on Big Change" August 14, 2019 5.0 We can send out worksheets to clients easily saving office man hours from hand writing the sheets. Pros Its easy to see what the engineers have done and look back on any specific dates, produce reports etc. Cons Sometimes you cant see a clients signature on the sheet even when it is there. Review Source PD Phil D. Contract Manager Logistics and Supply Chain Used the software for: 2+ years ### "A Top Market Leading Product" September 17, 2019 5.0 Very good. Customer service team are extremely professional and supportive. Pros How easy it was to use and train people on. The functionality and adaptability are first class. Cons No issues or nothing that I am not a fan of. Reason for choosing BigChange The product is the best that I have come across. Review Source AP Adam P. Sales / Software Executive Recreational Facilities and Services Used the software for: Less than 6 months ### "Positive" August 31, 2023 5.0 Pros made us more reactive and taking on a higher work load Cons certain glitches need some extra reports for time sheets Review Source Response from Simpro Software September 29, 2023 Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise AE Alex E. engineering director Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Good system" July 9, 2020 4.0 Good, customer service is always good, however charging to make software amendments . Pros The system works well for producing invoices and linking with Sage. Its easy for our engineers to use and has increase efficiency Cons Its been hard to get the system to work for our specific industry and isnt quite so well suited to a smaller company. Its difficult to get the parts side of the system working. Review Source MM Michael M. Service Supervisor Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Big Change Review" January 14, 2021 5.0 Pros The Big Change Software is straight forward to use and as long as you can get on line you can work from where ever you are at home or at work. Cons I would really like to see how Big Change can run a stock system, as at the moment we have not been able to use Big Change for this. Review Source Response from Simpro Software May 3, 2021 Flexible. Secure. Simple - that's exactly what it says on the tin so we are very happy to hear that you are enjoying these benefits! Thank you for your review and also for your feedback on Stock - we have big plans for this feature and would be happy to discuss how our Stock processes can be achieved using your BigChange system. SB Sam B. Hire Desk Controller Construction Used the software for: 1-2 years ### "Great service & customer support" April 29, 2021 5.0 great service. Pros Easy to use and multiple functions for each jobs, customizable cards. Cons having to enter driver ID every time even when switching some screens. Reason for choosing BigChange N/A Review Source Response from Simpro Software May 3, 2021 5 out of 5 across the board !! Thank you for taking your time to review us - so great to hear how happy you are with our service and product. We will call you very shortly to share some good news regarding your driver ID settings... Thanks again!! DBB Danny Blanchard B. Service Manager Mechanical or Industrial Engineering Used the software for: 2+ years ### "Big Change system" August 21, 2019 3.0 There is probably better systems out there now but we are comfortable with this system for now Pros Quick reference it helps us quickly pull up archive jobs and job cards Cons When system goes down it stops us from working efficiently Reason for choosing BigChange No Reason Review Source ND Nicola D. Compliance Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great Scheduling System" February 26, 2020 5.0 Pros Great way to track and book our engineer works in daily Cons It still needs some functionality options around scheduling plans - being able to see what is due when could be easier to nagivate. Reason for choosing BigChange Their sales person spoke to us without the big sales pitch, he understood what we needed. It was value for money and did everything we wanted it to do Review Source PR Paul R. Director Security and Investigations Used the software for: 1-2 years ### "Review" February 9, 2021 4.0 Pros very user friendly and almost anything we would like to do Job watch has a solution Cons Setting up contracts for regular maintenance visit Review Source Response from Simpro Software April 12, 2021 Thank you for taking the time to review us we are happy to hear that your BigChange system has everything you are looking for! As we get our best ideas from our wonderful customers we will call you shortly to get more details about your maintenance contract needs. Thanks again. EL Elizabeth L. Head of Customer Services Construction Used the software for: 2+ years ### "Good Product" February 26, 2020 5.0 Always found them very supportive and the system easy to use Pros Ease of use and trackability of staff. Cons It's not the easiest to keep notes on - notes need to have more visibility and easier to get in and out of Review Source LR LOUISE R. Operations Manager Facilities Services Used the software for: 6-12 months ### "Great System " March 18, 2021 5.0 Pros We recently moved over to this software and we are still in the early stages but so far, the system brings together all aspects of our business eliminating the need for different systems. Cons The team have struggled with the layout of the software but i am sure they will soon get used to it. Review Source Response from Simpro Software April 12, 2021 Welcome aboard!! We are thrilled you selected BigChange as your service provider - thank you! Your team may find our BigChange University training program beneficial as you integrate your new system - full details are under the RoadCrew Tab on your system. Thanks again! jR jane R. administration Civil Engineering Used the software for: 6-12 months ### "great service" October 5, 2020 5.0 very positive Pros easy to use, everything you need to do your day to day job all in one place. their customer service and help centre sort out any issues that crop up quickly and efficiently, and they are really helpful and friendly. Cons all of the aspects of this software that i use is effective and runs great so i have no issues Review Source Response from Simpro Software November 5, 2020 10 out of 10! Thank you for taking the time to review us, we are happy that your job is made so much easier using your BigChange system. Your lovely feedback on our Customer Service has been shared with the team. Thanks again! RB Richard B. Executive Director Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Excellent Customer Service " May 19, 2021 5.0 Relative to integrations of other business changing software, the process with BigChange was wonderful! Pros The software is intuitive for both the web user and field service technician. The integration is relatively easy due to the flexible nature of the configuration. The customer support for the Roadcrew is first class. Cons The lockdown complications meant that we had to introduce the system completely remotely, this probably caused the integration to take longer than expected but we dealt with it and worked with the Roadcrew to deliver it under the unusual circumstances. Reason for choosing BigChange It met with our needs, the team who presented the product met our expectations and the timing to deliver was quick. Review Source Response from Simpro Software September 15, 2021 10 out of 10! Thank you for taking the time to review us and for your patience with onboarding during lockdown. So happy to hear that your experience has been Wonderful!! Thanks again, Team BigChange lG louise G. Managing Director Construction Used the software for: Less than 6 months ### "Big Change " October 1, 2019 5.0 Pros The implementation team have been nothing short of amazing. We have been using the system for a month now but still have the support required to iron out any issues. Would highly recommend the BigChange to anyone. Cons There is one item which I am sure in time will come, when a job is duplicated instead of giving it a new job number I feel it should be the same number a - or / with a 2, 3,4 etc after. For example job 12345 for the first visit, 12345/2 for the 2nd visit etc. Review Source Response from Simpro Software October 17, 2019 Thanks for the positive review. We are so glad to hear about your positive experiences with our Implementation/Customer Service teams. We're also delighted to hear that your would recommend BigChange to all. Thank you for your suggestion, which we have raised for consideration. We release new features on a regular basis, so look out for our monthly newsletter updates. Best regards, Team BigChange JK Jackie K. Company Secretary/Director Construction Used the software for: 2+ years ### "Big Change Review" August 21, 2019 4.0 Pros Much faster with processing invoices and assigning jobs to engineers. Cons Long process if you want to increase prices of parts overall, took over 2 months last time with lots of chasing. Review Source IP IOAN P. Field engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "great app" July 22, 2020 5.0 Pros The app is easy to use , simple to navigate around. Cons efficient, sometimes to locate stock item for a job Review Source Response from Simpro Software August 10, 2020 Always happy to hear from an App User - we appreciate you taking the time to review us. Thank you NT Norman T. Operations Director Wholesale Used the software for: 2+ years ### "Ocean King Ltd" August 13, 2019 5.0 Customer Support is excellent Pros Intuative to use, however hard to master. Excellent Customer Service Support. Cons Hard to Master. Replacement Fobs are not covered and are expensive. Review Source VC Vanessa C. Managing Director Environmental Services Used the software for: 2+ years ### "Tracker Review" September 20, 2019 5.0 Very helpful Pros Very easy to use. Very adaptable for our business Cons There wasn't anything we disliked about the software, once Installed. Review Source Similar Products Featured