# Page 2 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is BigChange the right Scheduling solution for you? Explore 270 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews

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BigChange

4.5 (270)

[View alternatives](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of BigChange

## Showing most helpful reviews

Showing 26-50 of 270 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LB

Laurent B.  
Gérant  
Construction  
Used the software for: 2+ years

### "Oubliez, il y a beaucoup mieux"

October 10, 2024

2.0

Très déçu de mon investissement, cette société étrangère n'est pas au point au niveau local, à la moindre demande on nous dit attendre un retour d'Angleterre, et on avance jamais.

Pros

La géolocalisation est très bien intégrée dans le logiciel

Cons

Service client qui brasse du vent, changement d'interlocuteur trop fréquents signe d'un problème au sein de cette société

Switched from

[ARTINOVE](https://www.capterra.com/p/241551/ARTINOVE/)

Besoin de plus de fonctionnalités notamment planing.

Review Source

SM

Stephen M.  
Director  
Construction  
Used the software for: 1-2 years

### "BigChange User Experience"

April 19, 2024

5.0

Excellent product and the customer support is world class

Pros

Has helped reduce alot of pressure points

Cons

Not all the reports appear to tabulate correctly

Alternatives considered

[Uptick](https://www.capterra.com/p/189344/Maintenance/)

Reason for choosing BigChange

Felt that Big Change gave us a bit more flexability

Switched from

[CASH](https://www.capterra.com/p/92976/CASH/)

Limitation with Cash system and very little development

Review Source

Response from Simpro Software

April 22, 2024

Hi Stephen, We’re so grateful that you took the time to leave us a 5-star review. Thank you! If you could let me know via email which customer you are and I will ask your Customer Success Manager to reach out to you regarding the reporting. louise.stone@bigchange.com Best wishes Louise

JM

Jake M.  
Operations Director  
Facilities Services  
Used the software for: 2+ years

### "Bigchange Review TDS"

March 5, 2024

4.0

For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.

Pros

\- Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing

Cons

\- Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky.

Alternatives considered

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

Switched from

[ClickUp](https://www.capterra.com/p/158833/ClickUp/)

Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level.

Review Source

Response from Simpro Software

March 7, 2024

Hi Jake, Thank you for taking the time to leave us a review. We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously. I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly. We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered. Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs. Kind regards Louise

RM

Ricky M.  
Supervisor  
Construction  
Used the software for: 2+ years

### "Big change, a necessity for helping a business thrive "

February 28, 2023

4.0

Pros

The mobility and ease of use has made my day to day tasks effortless

Cons

I feel like being able to use two different mobile devices seamlessly without loosing progress on reports would be amazing, such as starting a report on one device and then moving to another such as a laptop and logging in to have all the pictures which have been uploaded still in the app instead of logging in and having to start from scratch.

Review Source

Response from Simpro Software

May 22, 2023

Hi Ricky, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Customer Service; +44 (0)113 457 1000 Best Wishes Louise

ML

Matthew L.  
Sales Operations Anaylst  
Facilities Services  
Used the software for: 2+ years

### "Big change for a commercial gas company"

May 31, 2023

4.0

Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group

Pros

Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it.

Cons

It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use.

Switched from

[RedZebra](https://www.capterra.com/p/75535/Call2Field/)

We wanted a software which could do everything

Review Source

MM

Melissa M.  
Customer Service Manager  
Construction  
Used the software for: 2+ years

### "Big Change Review"

August 31, 2023

5.0

Pros

The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team.

Cons

It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial.

Review Source

Response from Simpro Software

September 29, 2023

Hi Melissa Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having any issues with templates/worksheets, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

DC

Dave C.  
Director  
Facilities Services  
Used the software for: 2+ years

### "The centre of our business"

February 7, 2024

4.0

Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.

Pros

It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer.

Cons

The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.

Switched from

[Workever](https://www.capterra.com/p/178267/workever/)

One of our shareholders used the product in their businesses.

Review Source

Response from Simpro Software

February 8, 2024

Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise

GK

George K.  
Insurance Manager  
Construction  
Used the software for: 2+ years

### "BigChange"

July 5, 2023

4.0

Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.

Pros

My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.

Cons

I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.

Alternatives considered

[Flobot](https://www.capterra.com/p/232478/Flobot/)

Reason for choosing BigChange

More professional setup at BigChange and the added bonus of the RoadCrew assistance.

Switched from

[Clik Remote](https://www.capterra.com/p/248407/Clik-Remote/)

Needed more functionality.

Review Source

Response from Simpro Software

August 18, 2023

Hi George Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

PS

Paul S.  
Assistant Service Manager  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "No regrets, simply the best."

February 28, 2023

4.0

We wanted to reduce paperwork and speed up invoicing. This it has done and more!

Pros

Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.

Cons

Quite a few server problems in early days but getting better all the time!

Reason for choosing BigChange

Big change had fa4 more aspirations for the future.

Review Source

BS

Byron S.  
Director  
Consumer Services  
Used the software for: 1-2 years

### "Powerful but outdated "

July 27, 2023

3.0

It’s helped us grow 30%The tech support are amazing

Pros

The system worksheets are a game changer

Cons

It’s too clunky - multiple pop ups and no real organisational system

Alternatives considered

[WorkPal](https://www.capterra.com/p/168469/WorkPal/)

Reason for choosing BigChange

Better sales rep

Switched from

[Workever](https://www.capterra.com/p/178267/workever/)

Too restrictive Bigchange allows forced behaviour

Review Source

Response from Simpro Software

August 18, 2023

Hi Byron, Thanks so much for your feedback. We're sorry you aren't getting the best out of the system right now. We take customer feedback seriously and are committed to making things right. Please reach out to me by email with your details, louise.stone@bigchange.com, so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details. I look forward to hearing from you. Best wishes Louise

CC

Carly C.  
director  
Construction  
Used the software for: 1-2 years

### "I would not hesitate to recommend Big Change to any service "

February 28, 2023

4.0

Very positive experience- it has transformed the efficiency of our business.

Pros

Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic

Cons

Took a while to set up but worth it in the end.

Alternatives considered

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

Reason for choosing BigChange

Less expensive and less complicated! More user friendly

Review Source

Response from Simpro Software

May 22, 2023

Hi Carly Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! P.S. If you ever need help, please don't hesitate to reach out; we're always here. Best Wishes Louise

vC

vicky C.  
Office Manager  
Construction  
Used the software for: Less than 6 months

### "Big Change - Good System once you get the hang of it but hard to learn and quite time consuming."

July 22, 2022

4.0

I am feeling better about it now but initially this is very hard for anyone to set up within a business that has their own job that they also need to do. The short videos take forever as you need to rewatch, then you have your test and then you have to try and Implement what you have just watched. If you forget a part of it or it doesn't make sense you have to go back to the video again. Very Hard Work and Extremely time consuming. What would be better is that everything is set up in the back office by big change and then training is provided to the customer on how to use it.

Pros

I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to. I also like the Easy Views - This is one of the most helpful sections of the system.

Cons

Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in. The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system. MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination. JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.

Review Source

Response from Simpro Software

August 4, 2022

Hi Vicky, Thank you so much for taking the time to leave a detailed review. I am glad that you are making use of BigChange and if you need any further help please let me know and I can have your designated Customer Success representative can help. Many thanks Ian Burgess Chief Customer Officer ian.burgess@bigchange.com 07879 698697

TW

Tammy W.  
Office Manager  
Security and Investigations  
Used the software for: Less than 6 months

### "Big Change Review"

June 1, 2023

3.0

Overall if the tweaks and issues noted could be resolved this system could be so much more user friendly and it seems odd that features like these have been missed out as they are available in other areas of the data base.

Pros

The system is internet based which is a good feature as can be accessed remotely with ease. This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required. Big change continues to develop and add features that are needed.

Cons

The monthly invoices is a massive issue, it shouldn't be such a long winded process to submit our monthly invoices. We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works. The onboarding process was more bundled in data than understanding how the system works and how to input the data, it has been with monthly issue since our go live in March with has caused additional unnecessary administration work. The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system.

Reason for choosing BigChange

Price and was sold to be able to do a lot of things that we later found out were in progress and not available yet.

Review Source

Response from Simpro Software

June 15, 2023

Hi Tammy, We're sorry to hear about your negative experience with BigChange, that's definitely not what we want for our customers. We would love to help turn this around for you and give you the support you need. Could you please email me with your contact details to; louise.stone@bigchange.com and I will get your Customer Success Manager to reach out to you straight away. Thank you for your feedback, and once again, we regret that you are unhappy. We hope to have a chance to make this right for you. Kind regards Louise

cJ

cooon J.  
Head of Relations  
Automotive  
Used the software for: 2+ years

### "A comprehensive job management platform"

May 31, 2023

5.0

Our overall experience has been good, and much of this is down to the people at BigChange, whom I have to say are always a pleasure to deal with. From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly.

Pros

BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move. Scheduling a job is easy and being able to see live progress on any job is very useful.

Cons

As with many comprehensive packages they didn’t start out that way meaning they have grown arms and legs as time has gone by. This can mean that as more aspects of your business gets integrated with the system some areas fall short in terms of features or functionality, especially if your industry is part of a smaller customer base. For example, many of your personnel’s information is needed to the point that the system becomes a natural HR hub or platform, but permissions are either too much or too little to keep this information withheld enough from other staff in some cases. Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying to book holidays. The system has so much to offer that inevitably many will pay for functionality they simply don’t need. A 500mb data allowance per tablet per month is virtually impossible to stay within on a platform that encourages plenty of photo taking as part of workflows - this results in high excess data charges…a very painful and unneeded extra cost.

Review Source

Sally Ann S.  
Head of Maintenance  
Facilities Services  
Used the software for: 2+ years

### "Big Change Review - It can really help your business grow and it is fantastice for mobile workforce"

January 5, 2023

5.0

We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Pros

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Cons

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

Alternatives considered

[Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/)

Reason for choosing BigChange

As it was simple to set up you did not need expensive software developers

Review Source

Response from Simpro Software

January 8, 2023

Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

AS

Allison S.  
Operations Manager  
Facilities Services  
Used the software for: 2+ years

### "Big change, Big easy."

June 1, 2023

5.0

Brilliant support provided quickly. It's fast, efficient and easy to use.

Pros

Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.

Cons

As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.

Review Source

Response from Simpro Software

June 15, 2023

Hi Allison, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise

CG

Calum G.  
Procurement & Operations  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Service & Maintenance company using BigChange for all aspects"

June 1, 2023

5.0

Pros

The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from.

Cons

At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility.

Review Source

Response from Simpro Software

June 15, 2023

Hi Calum Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system. I have also passed on your comments to the Customer Success Team. Thanks for taking the time to write this review; it means a lot to us. P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise

PC

Paul C.  
Director  
Construction  
Used the software for: 6-12 months

### "The Leak Detection Company Ltd reviews BigChange"

August 26, 2022

4.0

Overall our experience has been mostly positive. The initial problems of on-boarding were eventually resolved. Our go-live suffered only a handful of easily resolved problems, and since then the system has generated significant advantage. We still have a problem with Invoicing which does not work and awaits a software fix. The expected benefit of linking to SAGE has therefore still not materialised.

Pros

The volume of our input has decreased significantly, whilst the quality of output has improved significantly.

Cons

The On-boarding process was too long and too difficult. Despite guidance we hit several unexpected problems and had to re-think how to use the functionality available.

Review Source

Response from Simpro Software

January 6, 2023

Hi Paul Thanks for taking the time to leave a review. We really appreciate the feedback on areas we can improve upon. It's great to hear that you seeing benefits and the significant improving in the quality of your output. If you or your team need any further help, please dont hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

NH

Nicola H.  
Office Manager  
Industrial Automation  
Used the software for: 2+ years

### "Arrow Review 03/04/2023"

April 3, 2023

4.0

Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year?

Pros

It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting.

Cons

So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long.

Review Source

Response from Simpro Software

May 22, 2023

Hi Nicola, Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system. We're sorry to hear about your negative experience with stock and the time it has taken to resolve your issues, that's definitely not what we want for our customers. We would love to help turn this around for you. If you know who your Customer Success Manager is, please reach out to them for assistance and I know they will be more than happy to visit you. Alternatively, please email me directly, and I will escalate it. louise.stone@bigchange.com Best Wishes Louise Customer Marketing Manager

HT

Heather T.  
Commercial Director  
Facilities Services  
Used the software for: 2+ years

### "Excellent all round system "

September 1, 2023

5.0

Pros

The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get

Cons

There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam.

Review Source

Response from Simpro Software

September 29, 2023

Hi Heather Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However we understand your frustrations with our department changes, we too were sad to see Adam go. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

gW

gareth W.  
Managing Director  
Security and Investigations  
Used the software for: 6-12 months

### "Optimistically disapointed"

February 1, 2023

3.0

Big Change have a set way of getting you going, this I feel didnt work when we started (towards the end of Covid rules) I felt completely alone trying to run the company whilst my staff seemingly failed at nearly every task from finance to engineering, all complaing about job watch, I brought this to senior management attation late December when our entire Databse wwas accidently corrpted during a routine upload? We have been offered additional onboarding from \[sensitive content hidden\] totalling 4 days at present but I cannot see the light yet. I am attwending a crucial Meeting on the 8th February I hope something comes from that.

Pros

Portal feature is a big bonus. I am finding it hard to find any others at present sorry.

Cons

we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis for instance, we have approx 6 outstanding issues being looked at

Review Source

KS

Kim S.  
Sales Coordinator  
Retail  
Used the software for: 6-12 months

### "Work made easier."

December 21, 2022

5.0

This software lends itself to so many different types of businesses, simply because the the customer services crew are so knowledgeable. They are helpful and always listen carefully to you. I can not fault them.

Pros

Being able to create a customer record and all the information at your finger tips. Jobs, bookings, equipment, documents, notes and the ability to FLAG items that need a follow up. Alerts can also be set up for so many things it helps keep everyone focused on weekly updates or even quarterly tasks to be completed. There are so many helpful options available.

Cons

It has so many options, alerts, flags, notes, noteflags and reporting facilities it takes a while to try them all. This is a blessing and a curse. Once a working process is in place it is definitely a blessing.

Reason for choosing BigChange

The purchasing team viewed many different products over a number of years until they found this one. It's ability to grow and change along with the pricing and back up provided made a clear winner.

Review Source

Response from Simpro Software

January 6, 2023

Hi Kim Thanks a lot for the extensive feedback and for breaking it down into each area. We value the feedback around the reporting and how we can make it easier and more efficient to manage workloads. It is fantastic to see so many positive items listed and how you have managed to pull them together to help drive growth within your business. We look forward to working with you on developing the product further and help deliver even more benefit! If you or your team need any further help, please dont hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

CM

Chris M.  
Surveyor  
Construction  
Used the software for: 6-12 months

### "Gaswise Services Limited"

June 30, 2023

4.0

From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved.

Pros

Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us.

Cons

The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better.

Review Source

Response from Simpro Software

September 29, 2023

Hi Chris Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are still having issues with the MOT certification, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

TL

Tina L.  
CRM & Data Delivery Manager  
Security and Investigations  
Used the software for: 1-2 years

### "Game changing software"

October 4, 2023

5.0

Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.

Pros

As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.

Cons

I would like to be able to customise by view in some areas not already available. Some reporting could be improved.

Switched from

[Clik Service](https://www.capterra.com/p/186890/Clik-Service/)[Clik Remote](https://www.capterra.com/p/248407/Clik-Remote/)

Not being able to track the engineers sufficiently.No live data on jobs.No digital certs.

Review Source

Response from Simpro Software

December 1, 2023

Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. louise.stone@bigchange.com. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

wW

wayne W.  
Transport Manager  
Furniture  
Used the software for: 2+ years

### "Sherbornes Review"

July 3, 2023

5.0

Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good.

Pros

big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools.

Cons

As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file.

Review Source

Response from Simpro Software

July 20, 2023

Hi Wayne Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with vehicle checks, please do reach out to Roadcrew or your Customer Success Manager who will be able to advise on this. We'll continue working hard to provide you with an excellent experience. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise

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