--- title: "Page 2 | BigChange Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 2 - Is BigChange the right Scheduling solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/reviews/?page=2" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- BigChange 4.5 (271) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 2 - Reviews of BigChange ## Showing most helpful reviews Showing 26-50 of 271 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Major account and sales executive Used the software for: 3-5 years ### "Big Change review" April 4, 2023 5.0 Always been simple to use. Pros The simplicity of using their system compares to competitors Cons I think the overall package serves my purposes and nothing to dislike. Review Source R Reviewer Operations Director Used the software for: 3-5 years ### "Bigchange Review TDS" March 7, 2024 4.0 For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh. Pros \- Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing Cons \- Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky. Review Source R Reviewer Supervisor Used the software for: 3-5 years ### "Big change, a necessity for helping a business thrive " March 2, 2023 4.0 Pros The mobility and ease of use has made my day to day tasks effortless Cons I feel like being able to use two different mobile devices seamlessly without loosing progress on reports would be amazing, such as starting a report on one device and then moving to another such as a laptop and logging in to have all the pictures which have been uploaded still in the app instead of logging in and having to start from scratch. Review Source R Reviewer Sales Operations Anaylst Used the software for: 3-5 years ### "Big change for a commercial gas company" June 2, 2023 4.0 Overall I am happy with BigChange but would like to see some more quality of life updates such as better sorting and filters or the ability to put additional group jobs inside group jobs so that multiple return visits in one group can be logged together which still keeping it within the initial jobs group Pros Big Change enables us to mange 80% of our day to day work in one place, from quoting, running jobs and chasing parts with suppliers as well as integrating slightly with Xero. They are constantly doing updates, some of which have been instrumental to our use of it. Cons It is not tailored for our particular companies needs. Multiple day jobs have to be logged as seperate events which can add a lot of extra reports being filled in by engineers or a lo of extra admin in the back office.Also the asset management for sites is very clunky and requires every asset to be added including serial number, make and model etc, which is great for small sites but where we have over 600 sites, with some sites having very old equipment which does not have clear details, or might have 30+ assets with different serial numbers it makes it incredibly impractical to use. Review Source R Reviewer Customer Service Manager Used the software for: 3-5 years ### "Big Change Review" September 1, 2023 5.0 Pros The system is easy to get used to and has plenty of help available if needed. The ability to group jobs and share among resources allows everyone to be on the same page and gives easy control to the administration team. Cons It would be helpful to be able to amend worksheets/templates within the job admin as can be confusing to find in the administration settings. The ability to see the details of the alerts sent would be beneficial. Review Source R Reviewer Director Used the software for: 3-5 years ### "The centre of our business" February 8, 2024 4.0 Overall we're happy and the service we get is great especially from \[sensitive content hidden\], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface. Pros It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care \[sensitive content hidden\] is really attentive and understanding with regular visits, something other workforce management systems don't offer. Cons The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated. Review Source R Reviewer Insurance Manager Used the software for: 3-5 years ### "BigChange" July 6, 2023 4.0 Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew. Pros My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions. Cons I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach. Review Source R Reviewer Assistant Service Manager Used the software for: 3-5 years ### "No regrets, simply the best." March 2, 2023 4.0 We wanted to reduce paperwork and speed up invoicing. This it has done and more! Pros Even though we learnt as we went along and improved things massively it is intuitive and usable from day one. Cons Quite a few server problems in early days but getting better all the time! Review Source R Reviewer Director Used the software for: 1-3 years ### "Powerful but outdated " August 3, 2023 3.0 It’s helped us grow 30%The tech support are amazing Pros The system worksheets are a game changer Cons It’s too clunky - multiple pop ups and no real organisational system Review Source R Reviewer director Used the software for: 1-3 years ### "I would not hesitate to recommend Big Change to any service " March 2, 2023 4.0 Very positive experience- it has transformed the efficiency of our business. Pros Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic Cons Took a while to set up but worth it in the end. Review Source R Reviewer CRM & Data Delivery Manager Used the software for: 1-3 years ### "Game changing software" October 10, 2023 5.0 Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely. Pros As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience. Cons I would like to be able to customise by view in some areas not already available. Some reporting could be improved. Review Source R Reviewer Commercial Director Used the software for: 3-5 years ### "Excellent all round system " September 5, 2023 5.0 Pros The access from anywhere is a large part of this business - to be able to view and adjust 24/7. The ability to run certain reports and overall the development of the system. the continuing efforts of the BigChange team to add further value throughout the time we have had the system is nice to see such an innovative outlook. We feel as a business our opinion is heard and it matters, brining forwards ideas as a team is really the vibe we get Cons There has been a lot of change within the group and it would be good to see retention within the 'account manager' role as we build a relationships and then the representative changes. We would like to see continuity moving forwards to enable us to communicate well as we currently are with our existing assigned contact Adam. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Great System, but a Little Glitchy at Times" August 2, 2023 5.0 The overall experience has been great and has made life easier for us in many ways, we have been able to correct many issues through tracking jobs in a better way and look internally at our processes in a better way which helps us long term as well - we have noticed a huge positive change in the last year and are constantly improving on our processes with finctions job watch has to offer, and implementing them. Pros This system is great and easy to implement especially if you have a small business and integraite manual, paper heavy processes with more automated processes - our engineers and office staff adapted well to the changes made. Implementing big change has made a huge difference to tracking issues which has helped us find missing invoices/missed visits and any other important problems much quicker. Cons There are a few elements to big change that are glitchy and prevent us from using certain functions which make our processes longer - for example emails sent from big change are 50/50 whether they will deliver to the clients or not, which means we have to send them manually anyway and makes the process longer so we now dont use that function since it is the same outcome - It is tricky to navigate jobs from the schedule with ease, some of our office staff find it confusing and it is long winded to find a job that is in a group - there should be a button to view job or view group - and a button to view contact from the schedule - there is no way to bring up the contact quickly from the schedule which is also frustrating - in addition i have had future jobs cancelled by themselves before with no record whatsoever but it hasnt happened since so its likely this issue has been fixed - these are mostly minor issues and doesnt affect how we view big change as the positives weigh out the negatives massively - but hopefully this is good feedback on some of the functions. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Big Change - our vital office tool " July 10, 2023 5.0 Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents Pros Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent. Cons I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information. Review Source R Reviewer Transport Manager Used the software for: 3-5 years ### "Sherbornes Review" July 4, 2023 5.0 Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good. Pros big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools. Cons As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file. Review Source R Reviewer Surveyor Used the software for: Less than 1 year ### "Gaswise Services Limited" July 4, 2023 4.0 From our first interaction with BigChange we have been impressed with their incredible customer service. The onboarding process was very professional and relatively straight-forward. We have and still have some significant issues, but BigChange have tackled them head on and ultimately I believe we will get them resolved. Pros Cloud-based means we no longer have to maintain a server. Day to day usage is a doddle the quality of information returned to us from the engineer's PDAs is tailored to us. Cons The lack of MOT certification, this costs us thousands of pounds a year. We manage 7000 properties for our main customer and managing this could be better. Review Source R Reviewer Procurement & Operations Used the software for: 3-5 years ### "Service & Maintenance company using BigChange for all aspects" June 5, 2023 5.0 Pros The ability to collective store information between both customers, jobs & resources also for a service company has allowed us to have everything available within a couple of clicks. Doing this allows us to keep a live up to date paper trail that anyone in the business can get information from. Cons At times some adjustments & changes are often discussed and then taking in excess of a year.Additionally there are a few things which might seem like a minor tweak but could often requires hours of back and forth. Sometimes some factors of Job Watch are very binary and sometimes require some further flexibility. Review Source R Reviewer Head of Relations Used the software for: 3-5 years ### "A comprehensive job management platform" June 5, 2023 5.0 Our overall experience has been good, and much of this is down to the people at BigChange, whom I have to say are always a pleasure to deal with. From the “Roadcrew” help desk to senior managers and developers, everyone is always happy to interact with customers directly. Pros BigChange has a friendly and appealing interface that is easy to navigate. Fleet management and tracking is easy and comes with a mobile app that allows you to keep an eye on your assets on the move. Scheduling a job is easy and being able to see live progress on any job is very useful. Cons As with many comprehensive packages they didn’t start out that way meaning they have grown arms and legs as time has gone by. This can mean that as more aspects of your business gets integrated with the system some areas fall short in terms of features or functionality, especially if your industry is part of a smaller customer base. For example, many of your personnel’s information is needed to the point that the system becomes a natural HR hub or platform, but permissions are either too much or too little to keep this information withheld enough from other staff in some cases. Separately, in a world where much job planning is done months in advance, only being able to see 28 days worth of jobs on the tablets is frustrating, especially when technicians are trying to book holidays. The system has so much to offer that inevitably many will pay for functionality they simply don’t need. A 500mb data allowance per tablet per month is virtually impossible to stay within on a platform that encourages plenty of photo taking as part of workflows - this results in high excess data charges…a very painful and unneeded extra cost. Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Big Change Review" June 5, 2023 3.0 Overall if the tweaks and issues noted could be resolved this system could be so much more user friendly and it seems odd that features like these have been missed out as they are available in other areas of the data base. Pros The system is internet based which is a good feature as can be accessed remotely with ease. This system is quicker and has more features than our previous one, although more assistance in setting these up from big Change is required. Big change continues to develop and add features that are needed. Cons The monthly invoices is a massive issue, it shouldn't be such a long winded process to submit our monthly invoices. We also have different customer categories on the system and due to the data being different on the detail tab, if the drop down is changed accidentally, even if not saved all data is lost - this has caused numerous issues whilst learning how the system works. The onboarding process was more bundled in data than understanding how the system works and how to input the data, it has been with monthly issue since our go live in March with has caused additional unnecessary administration work. The hand over was also pretty rushed and felt like once on boarded we were left to get on with it rather than assisted in the continuous development of the newly taken out system. Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "Big change, Big easy." June 5, 2023 5.0 Brilliant support provided quickly. It's fast, efficient and easy to use. Pros Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place. Cons As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier. Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Arrow Review 03/04/2023" April 4, 2023 4.0 Just love working with this program day to day and still have a lot to learn.Its a big ask but a base visit from a BigChange team member offering help and ideas would be great even if only a couple of times a year? Pros It's promoted organisation and consistency across our workforce in the office and the field.Professional worksheets and reporting. Cons So cons are the equipment (stock) side of the software could be much better i'm excited to see the coming changes.maybe need a bigger tech team? I understand there are a large number of business types all wanting different operating functionality and all experiencing different issues but the time taken to solve some of our issues has been way too long. Review Source R Reviewer Business Administrator Used the software for: 1-3 years ### "Big Change in Field Services" March 10, 2023 3.0 In general very positive, it's a simple easy to use system that does what it says on the tin. Pros Layout of the screens, ease of use and the ability to free type in different fields and to upload photos and documents to capture relevant information, which can then be shared with the engineering teams. Cons effective reporting is an issues for us, there isn't the functionality to easily capture jobs by type. the amount of data that is produced is enormous and filtering manually is too time consuming. Review Source R Reviewer Managing Director Used the software for: Less than 1 year ### "Optimistically disapointed" February 2, 2023 3.0 Big Change have a set way of getting you going, this I feel didnt work when we started (towards the end of Covid rules) I felt completely alone trying to run the company whilst my staff seemingly failed at nearly every task from finance to engineering, all complaing about job watch, I brought this to senior management attation late December when our entire Databse wwas accidently corrpted during a routine upload? We have been offered additional onboarding from \[sensitive content hidden\] totalling 4 days at present but I cannot see the light yet. I am attwending a crucial Meeting on the 8th February I hope something comes from that. Pros Portal feature is a big bonus. I am finding it hard to find any others at present sorry. Cons we have had quite a few problems wit day to day running with Job Wacth and some issues which have been costly to remedy still continue to plague us, duplcation of random maintenece visis for instance, we have approx 6 outstanding issues being looked at Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Air Control Southern Ltd feedback" February 2, 2023 5.0 Overall easy, fast and clear. Helps grow our business, and also make our business stand out form the crowd. Pros everything is very clear and modern, Our engineers and office staff all get on with it very well. Didn't take us long to catch on to how everything works, and there is never ending possibilities to grow your company through big change. Cons I can't think of much, but recently I was having an error with one of our handover warranty contract quotation templates, which meant I couldn't send these to our customers for a while. I raised this a fair few times and they asked me to do certain things to make this work. It would work then for about 2 weeks and it then starts happening again repeatedly . I then brought this up to \[sensitive content hidden\] as something needed to be sorted, he then fixed this issue with me easily enough, but hopefully this doesn't happen again. Review Source R Reviewer Head of Maintenance Used the software for: 3-5 years ### "Big Change Review - It can really help your business grow and it is fantastice for mobile workforce" January 6, 2023 5.0 We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team. Pros It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this. Cons Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.